The nations favourite postal flower delivery service.
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Took a lot longer to be delivered than previous orders but this might not necessarily be your fault. Probably Royal Mail taking too long to deliver them. Birthday was on the 21st. Flowers were delivered on the 22nd.
Service rating : Very goodProduct: The friend I sent them too was thrilled. Arrived first thing in the morning as she went down for breakfast. Thank you
Service rating : vert speedyProduct: think they were good, receiver was very pleased
Service rating : Easy to use the website but disappointed with the flowersProduct: The flowers died within a few days and didn't open fully either
Always happy with service.
A con when you go to pay for flowers that are advertised as having free delivery and the system insists you pay for a specific date at an extra £3.99. Email sent directly to FF, no reply to date. Very disappointing
Service rating : Thank you to Chelsea!!!
Having ordered a specific arrangement of peonies for my wedding bouquet I was devastated to receive roses. However, on ringing your customer service team i was told that you would be unable to deliver the correct flowers in time for my wedding. After much complaining I was eventually transferred through to Chelsea, when I explained how upset I was she offered to place an order with interflora who would be able to deliver in time for my ceremony. She then took the time to ask what I really wanted in my bouquet. She arranged the order and delivery and she called me to confirm she had done this. This is an excellent example of how to treat customers, although your company got it wrong, your colleague acted to rectify the problem. Thank you again, the bouquet was stunning!!Product: I ordered summertime peonies but got a dozen red roses, not even similar!!!!
Service rating : Had to make 2 phone calls to customer servicesProduct: I had payed extra for next day delivery for a friends birthday. However I was disappointed as the flowers did not arrive until gone 7.30pm that evening. Not really worth the next day delivery charge! However customer services were helpful and re-imbursed me that charge.
Service rating : very good serviceProduct: flowers well received
Service rating : The Recipient contacted me immediately the flowers arrived and was highly delighted. The colours were so well coordinated and very fresh. A huge success.Product: I didn't see this.
Service rating : A good service as I can use it from France.Product: Not seen as they were sent to my daughtet in law.
Service rating : my friend was very pleased with the flowers she received and made her happyProduct: the flowers were not for me
Service rating : Arrived on time and nicely presented .Product: Proved ideal selection for someone who has just lost a close relative.
Service rating : Always good serviceProduct: Had a good feedback from the recipient.
Service rating : Delivered when requested and left in a cool, sensible place as the recipient was not in.Product: I have not seen the plant but have been told that it is lovely.
However....I ordered 2 bouquets. 1 for my mum which were great the other for a miss melanie dean for her birthday.....they arrived looking pretty poor and didnt get much better..they looked dead in bloom and saggy leaves straiggt away......dissapointed as theybwere they were for her bday
Service rating : Have used flying flowers for many years never been disappointed.Product: Excellent, sent to a friend who I have sent flowers to before, she said they are great , high standard as always.
Service rating : As always fantastic service.Product: These flowers were brought for a friends birthday, have sent same bouquet in past always pleased.
Great Service will def use again
Service rating : Always very polite and efficient , no hanging around waiting to order !Product: It was for a friend so I haven't seen it but she said it is lovely !
Also a bouquet I sent some time ago was beautiful and lasted for ages .
Service rating : Arrived on time no problems.Product: Recipient delighted with the well presented flowers
Service rating : When selecting the delivery date I was only given a four day period. It didn't matter this time but I would like to be able to specify a certain date.Product: The recipient told me that she was delighted with the condition & arrangement of the flowers
Service rating : Good all round service, we have no complaints.Product: A perfect result, they could not have been better received.Many thanks.
Service rating : always delievered on timeProduct: reciever was very pleasd with the flowers as it was her birthday
Service rating : Will be better when able to check delivery info on web site.Product: The recipient said they were lovely.