Flying Flowers Reviews

Consumer ratings of Flying Flowers

Feedback for www.flyingflowers.co.uk has been compiled from 97992 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • The nations favourite postal flower delivery service.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flyingflowers.co.uk
5 Hour(s) ago

CANDY FLOSS - INDULGENT

Service
Product

Took a lot longer to be delivered than previous orders but this might not necessarily be your fault. Probably Royal Mail taking too long to deliver them. Birthday was on the 21st. Flowers were delivered on the 22nd.

No Comment
6 Hour(s) ago

YELLOW CARNATIONS - STANDARD

Service
Product

Service rating : Very good
Product: The friend I sent them too was thrilled. Arrived first thing in the morning as she went down for breakfast. Thank you

No Comment
8 Hour(s) ago

SUMMER CHEER

  • Customer also reviewed:
  • RIBBON
Service
Product

Service rating : vert speedy
Product: think they were good, receiver was very pleased

No Comment
9 Hour(s) ago

SUNSHINE BRIGHT

Service
Product

Service rating : Easy to use the website but disappointed with the flowers
Product: The flowers died within a few days and didn't open fully either

No Comment
10 Hour(s) ago

SUMMER ROSE AND CARNATION

Service
Product

Always happy with service.

No Comment
16 Hour(s) ago

STRAWBERRY SORBET - STD

Service
Product

A con when you go to pay for flowers that are advertised as having free delivery and the system insists you pay for a specific date at an extra £3.99. Email sent directly to FF, no reply to date. Very disappointing

No Comment
17 Hour(s) ago

ARRANGEMENT OF FLOWERS

Service
Product

Service rating : Thank you to Chelsea!!!
Having ordered a specific arrangement of peonies for my wedding bouquet I was devastated to receive roses. However, on ringing your customer service team i was told that you would be unable to deliver the correct flowers in time for my wedding. After much complaining I was eventually transferred through to Chelsea, when I explained how upset I was she offered to place an order with interflora who would be able to deliver in time for my ceremony. She then took the time to ask what I really wanted in my bouquet. She arranged the order and delivery and she called me to confirm she had done this. This is an excellent example of how to treat customers, although your company got it wrong, your colleague acted to rectify the problem. Thank you again, the bouquet was stunning!!
Product: I ordered summertime peonies but got a dozen red roses, not even similar!!!!

Read more
Good Morning

Thank you for taking the time to leave us feedback

Please accept our apologies for the poor level of service you received.

I am sorry that an error occured with your order, however, I am pleased that our sister company Interflora was able to rectify the situation for you and that you were happy with the bouquet delivered.

If we can be of further help, please dont hesitate to contact us again.

Kind Regards
Rhian
Customer Services
20 Hour(s) ago

SIMPLY SUNFLOWERS - COURIER UPGRADE

  • Customer also reviewed:
  • RIBBON
Service
Product

Service rating : Had to make 2 phone calls to customer services
Product: I had payed extra for next day delivery for a friends birthday. However I was disappointed as the flowers did not arrive until gone 7.30pm that evening. Not really worth the next day delivery charge! However customer services were helpful and re-imbursed me that charge.

Read more
Good Morning

Thank you for your feedback

Please accept our apologies that you had to contact us with regards to your delivery.

From the notes on your order I can see we refunded you your delivery charge.

If we can be of further help, please dont hesitate to contact us again.

Kind Regards
Rhian
Customer Services
20 Hour(s) ago

CARNATION CLASSIC - IND

Service
Product

Service rating : very good service
Product: flowers well received

No Comment
20 Hour(s) ago

HAPPINESS FLORAL CARD

Service
Product

Service rating : The Recipient contacted me immediately the flowers arrived and was highly delighted. The colours were so well coordinated and very fresh. A huge success.
Product: I didn't see this.

No Comment
21 Hour(s) ago

SUMMER CHEER

Service
Product

Service rating : A good service as I can use it from France.
Product: Not seen as they were sent to my daughtet in law.

No Comment
30 Hour(s) ago

PRETTY PERFUME

Service
Product

Service rating : my friend was very pleased with the flowers she received and made her happy
Product: the flowers were not for me

No Comment
33 Hour(s) ago

SIMPLY WHITE ORIENTAL LILIES

Service
Product

Service rating : Arrived on time and nicely presented .
Product: Proved ideal selection for someone who has just lost a close relative.

No Comment
33 Hour(s) ago

ROSE AND FREESIA - INDUL

Service
Product

Service rating : Always good service
Product: Had a good feedback from the recipient.

No Comment
33 Hour(s) ago

LAVENDER PLANTER

  • Customer also reviewed:
  • RIBBON
Service
Product

Service rating : Delivered when requested and left in a cool, sensible place as the recipient was not in.
Product: I have not seen the plant but have been told that it is lovely.

No Comment
34 Hour(s) ago

FT ROSE & ALSTRO - IND

Service
Product

However....I ordered 2 bouquets. 1 for my mum which were great the other for a miss melanie dean for her birthday.....they arrived looking pretty poor and didnt get much better..they looked dead in bloom and saggy leaves straiggt away......dissapointed as theybwere they were for her bday

No Comment
35 Hour(s) ago

SIMPLY CARNATIONS- STANDARD WITH DESSERT CHOCS

  • Customer also reviewed:
  • GUYLIAN CHOCOLATES
  • RIBBON
Service
Product

Service rating : Have used flying flowers for many years never been disappointed.
Product: Excellent, sent to a friend who I have sent flowers to before, she said they are great , high standard as always.

No Comment
39 Hour(s) ago

STRAWBERRY SORBET - STANDARD

Service
Product

Service rating : As always fantastic service.
Product: These flowers were brought for a friends birthday, have sent same bouquet in past always pleased.

No Comment
40 Hour(s) ago

SUMMER SHIMMER - LUXURY

  • Customer also reviewed:
  • RIBBON
Service
Product

Great Service will def use again

No Comment
41 Hour(s) ago

PINK POT ROSE

Service
Product

Service rating : Always very polite and efficient , no hanging around waiting to order !
Product: It was for a friend so I haven't seen it but she said it is lovely !
Also a bouquet I sent some time ago was beautiful and lasted for ages .

No Comment
41 Hour(s) ago

CARNIVAL - IND

Service
Product

Service rating : Arrived on time no problems.
Product: Recipient delighted with the well presented flowers
Thank you

No Comment
41 Hour(s) ago

SUMMER SHIMMER - STANDARD

Service
Product

Service rating : When selecting the delivery date I was only given a four day period. It didn't matter this time but I would like to be able to specify a certain date.
Product: The recipient told me that she was delighted with the condition & arrangement of the flowers

No Comment
42 Hour(s) ago

CANDY FLOSS - INDULGENT - COURIER UPGRADE

Service
Product

Service rating : Good all round service, we have no complaints.
Product: A perfect result, they could not have been better received.Many thanks.

No Comment
43 Hour(s) ago

YELLOW AND WHITE FAIRTRADE ROSES

  • Customer also reviewed:
  • RIBBON
Service
Product

Service rating : always delievered on time
Product: reciever was very pleasd with the flowers as it was her birthday

No Comment
44 Hour(s) ago

FRUIT SALAD WITH GUYLIAN & RIBBON

Service
Product

Service rating : Will be better when able to check delivery info on web site.
Product: The recipient said they were lovely.

No Comment