Whether it’s through our nationwide chain of associated florists or through our own central floristry department, we always strive to provide the highest quality in flowers and gifts.
The rating shows just the review scores in the category or product area selected.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : OKProduct: Flowers in good condition
Service rating : The recipient said that the flowers were beautiful and arrived on the morning of her birthday.Product: Although I have not seen the flowers, they were sent on a friends birthday. She was thrilled with them and it meant such lot to us both as she has been very unwell for some time. She phoned me to say the flowers were beautiful and they had made her day.
Worst delivery service. Delivered the flowers in the evening when the day is over. Will never ever buy from flowers direct.
Service rating : Very fast and quick service, easy to useProduct: Beautiful flowers and the option to make the bouquet bigger
Service rating : GoodProduct: Recipients are always pleased with flowers keep up the standard.
Service rating : Website was easy to use, selection was not overwhelming. I used this service because I had a discount code for being a CII member. I will use again and from now onProduct: Delivered promptly to my friends who was very complimentary about the flowers
Service rating : I understand they were delivered promptly as promisedProduct: These were a gift and am told they are lovely
My order was not delivered and I was not told! I checked with the recipient a week later and it was only then that I discovered they had not been delivered. No-one from Flying Flowers contacted me to tell me. VERY disappointing.04-Mar-2015Thanks for this response, but your colleague only 'managed to resolve this' when I phoned to point out that delivery had not been made. This was a week after the expected delivery date. As you have an automated system, I would have expected to have been told by FF that delivery had not been made - this was recorded on the system - and the issue rectified the next day.
Service rating : User friendly website. Delivery at time requestedProduct: Recipient delighted
Service rating : GoodProduct: Wrong colours sent (yellow / white) apart from flowers were good
Service rating : I am still waiting on the flowers being delivered from Friday, they will not be delivered until Wednesday which is 5 days late!Product: No had the delivery to be able to say03-Mar-2015I sent am email this morning to ask if my flowers have been upgraded to the Astound range due to the hassle this has cause and still no response. I was told it would be upgraded but i imagine this is to the next bouque up.
TO me 5 days late should prompt flowers direct to upgrade my flowes to the best bouque they offer.
It is my view that flowers direct claim to specialise in making a special day more special. My special day was 4 days ago and it has been made worse for my partner!03-Mar-2015just after 12noon and still no update or response. I tried to call but so far i have been on hold for 15 minutes!
Very poor customer service.
Service rating : Always had good serviceProduct: The guy I sent these to was really pleased with them
Service rating : Arrived on time and in the safe place that I had specified in case my friend wasn't home when they were delivered.Product: The flowers were not for me personally but my friend was absolutely thrilled with them. She sent me a photo of the beautiful bouquet and said that they were gorgeous, and filled her house with a lovely scent.
Service rating : I have always found it easy to place an order and they have always arrived on time and been very much appreciatedProduct: The flowers sent have always been of good quality, well prepared and last well.
Service rating : Misleading website picturesProduct: Particular flowers and colours not available and I was only advised on the day
Service rating : GoodProduct: Good
Service rating : Not coming in the corect day. And after 4 days was everything in the bin . Rubish.Product: roses was old
Service rating : Delivered next day very reliable serviceProduct: My sister was delighted with the flowers
Service rating : Great website and flowers were delivered next day as promised.Product: Flowers were as good, if not better than expected. The recipient loved them and they're still going strong a week later. Such a refreshing change to have a delivery better than expectations. I will be using again and recommending.
Service rating : My friends were so pleased with their flowers and when you say 'thank you' it is good to know that you are in good hands with Flowers Direct as it is so important to be special for people you love.
Thank you for a brilliant service, much appreciated,
Best wishes for the future,
Lyn WebbProduct: Very pleased with the service and flowers.
Service rating : Deliver and service good and as expectedProduct: Flowers excellent quality and have received good comments from visitors to sister inlaws birthday visits
Service rating : Great delivery service and easy to orderProduct: II was very happy with the arrangement that was delivered to my partner but wasn't happy how quickly they died. I paid alot for the arrangement and they didn't last a week
Service rating : Easy to order. Nice selection.Product: Beautiful fresh flowers caused delight in recipient.
Service rating : Happy with product and prompt deliveryProduct: Was very happy with the bouquet my Mother received. It actually looked exactly like the picture which doesn't always happen.
Service rating : Slight changes in website makes it even easier to useProduct: Flowers were beautiful, arrived undamaged.