Flowers Direct Reviews

Consumer ratings of Flowers Direct

Feedback for www.flowersdirect.co.uk has been compiled from 13710 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flowersdirect.co.uk
3 Hour(s) ago

WONDERFULLY PINK ORIENTAL LILIES - AMAZE

Service
Product

Service rating : good service
Product: great flowers second time i have orderd from flowers direct good service i would recomend you wont be dissapointed i will order again and they arrive on time

No Comment
17 Hour(s) ago

ROSE MEDLEY

Service
Product

Service rating : ..
Product: ..

No Comment
22 Hour(s) ago

WHITE ROSES WITH LILAC FREESIAS - ASTOUND

Service
Product

Service rating : Quick and easy to use. Good service.
Product: The recipient was delighted wioth thr flowers.

No Comment
25 Hour(s) ago

WHITE ROSES WITH ORANGE CALLA LILIES - AMAZE

Service
Product

Service rating : Friendly service when approached about an issue with an order
Product: Damaged box and torn flowers when delivered, not the kind of impression I wanted for our anniversary but customer services apologised and offered discount.

Read more
Good Morning Justin,

Firstly please accept my sincere apologies for the poor condition your flowers were received in, this is not acceptable as advised we will look into this matter through our quality assurance program.

However I am please our customer services team were able to assist you with this matter, again please accept our sincere apologies for the disappointment caused.

James
30 Hour(s) ago

YELLOW CALLA & WHITE ROSES

Service
Product

Although the correct delivery address was given they proceeded to take it to the hospital post room across the way then didn't inform me where it had been left, I had to go searching. We have used other companies who have never had a problem. Will not be using again

Read more

Due to your order being delivered to the hospital - all third party deliveries are left with a reception/post room or loading bay. Thanks for your feedback.

Rhian
35 Hour(s) ago

LARGE SUMMER SUNSHINE HAND-TIED

Service
Product

Service rating : All good.
Product: .

No Comment
31-Aug

PINK ROSES WITH WHITE FREESIAS - DELIGHT

  • Customer also reviewed:
  • CONTINENTAL CHOCOLATES
Service
Product

Service rating : Excellent
Product: Excellent

No Comment
31-Aug

PURE RED ROSES - DELIGHT

Service
Product

Service rating : Easy to order good choice of flowers great prices.
Product: Roses arrived well packed and in good condition.

No Comment
31-Aug

WHITE ROSES WITH LILAC FREESIAS - DELIGHT

  • Customer also reviewed:
  • CONTINENTAL CHOCOLATES
Service
Product

Service rating : Excellent service. Flowers delivered and were well received.
Product: Lovely spray. Very nice indeed

No Comment
31-Aug

PASTEL PINK AND LILAC ROSES - AMAZE

Service
Product

Service rating : Flowers arrived when needed.
Product: Very nice.

No Comment
30-Aug

LILAC ROSES & WHITE FREESIA

Service
Product

Service rating : Should have been delivered on Monday 22 August, did not arrive, took a few days to sort out the problem, asked for a re-delivery, requested a discount, said I would be notified when the delivery was made, which should have been 23 August, no notofication, had to contact to ask if they they were delivered, eventually got a reply to day they were delivered on 24 August, and this was after the recipient has contacted me to day thank you, not a good service, will never use your company again. The delivery missed the special day, and spoiled the moment. Rubbish service.
Product: very over-priced for the product, will never use your company again, and, in view of the overall experience, will advise other people not to, and would expect a full refund.

Read more

Please accept my apologies for the poor service you have received. This should not happen and your comments will be addressed through our internal programme. I can see from the notes on your order that as agreed a replacement was sent and a partial refund issued. If I can help further, please don't hesitate to let me know.

Rhian
29-Aug

COLOURFUL MIX OF ALSTROEMERIA - AMAZE

Service
Product

Service rating : Very efficient. Loved the email contact too.
Product: Recipients sent photos of lovely flowers

No Comment
29-Aug

WHITE ROSES WITH ORANGE CALLA LILIES - AMAZE

Service
Product

Service rating : Efficient and friendly
Product: Beautiful flowers very fresh

No Comment
28-Aug

WHITE ROSES WITH ORANGE CALLA LILIES - AMAZE

Service
Product

Service rating : I ordered the flowers for delivery on Saturday 22nd August 2015. They did not arrive until Tuesday 25th August. I did not get an update as to what the problem was.
Product: The re orient Sao d that the flowers were very nice.

Read more

Thanks for your feedback. So Sorry that your order was delivered late. Thanks for taking the time to speak with me this morning and once again please accept my apologies for the late delivery of your gift.

Rhian
28-Aug

ELEGANT LISIANTHUS - AMAZE

Service
Product

Service rating : Flowers delivered in good condition and on agreed date
Product: Beautiful, fresh and daughter was delighted

No Comment
27-Aug

RICH RED MIXED ROSES - DELIGHT

Service
Product
Latest
Service
Product

Service rating : quick service
Product: the flowers had pretty much died and wilted by day 2 considering they were put in a vase within 5 minutes of receiving them i thought that was pretty poor

27-Aug-2015
i didnt ask for you to investigate, i just wanted you to know i wasnt impressed,

thank you

Read more

Thanks for your feedback. Our flowers are guaranteed for 7 days - 5 days for roses. Unfortunately, due to the time passed since delivery we are unable to investigate further.

Rhian
27-Aug

PURE RED ROSES - ASTOUND

Service
Product

Service rating : I've used Flowersdirect for a good number of years now but this was the first time I've been disappointed. It was my 36th Wedding Anniversary and I wanted something special (36 Red Roses) - this time Flowersdirect didn't deliver!
Product: Roses arrived on the Tuesday as requested but we're dead by the Friday..........not a good value for money item.

Read more

All of our flowers are guaranteed for 7 days - however it is 5 days for Roses. Due to the length of time since the delivery was made, we cannot investigate into this further. Thanks for taking the time to bring this to our attention.

Rhian
27-Aug

DEEP RED SPRAY ROSES - DELIGHT

Service
Product

Service rating : Have used twice and each time flowers have exceeded expectation
Product: Perfectly presented and luxurious, an excellent gift

No Comment
27-Aug

ROSE MEDLEY

Service
Product

Service rating : Flowers didn't get delivered on time due to a fault in their system and my order, although charged for it, didn't go through. After 4 days of no arrival I called them. They did give me 25% off but not impressed with how bad it was to get them delivered.
Product: See above.

Read more

So sorry to hear of the problems you encountered with your order. Unfortunately, the order was not submitted onto our system and I do apologise for this. Your comments will be passed onto the relevant departments.

Rhian
26-Aug

WHITE ROSES WITH ORANGE CALLA LILIES - AMAZE

Service
Product

Service rating : Thought I would give them yet another chance this is the fourth time , yet again I had no confirmation of delivery , even tho I had a email saying once they have been delivered they would drop you ( me) a line , why send out a statement that they don't keep to
Product: Only choice flowers direct as no one else seemed to stock these ,
Only redeeming thing was that the person liked them as they are unusual

Read more

Thanks for your feedback. Sorry to see that you were unhappy with the service provided. I will investigate into this matter with our technical team. All your comments will be passed onto the relevant departments.

Rhian
26-Aug

GLORIOUS SUNFLOWERS

Service
Product

Service rating : on line services were very good. however, I did not see the product that was delivered which makes appropriate feedback a little difficult.
Product: apologies I did not see the product just a photo on the intranet.

No Comment
26-Aug

WONDERFULLY PINK ORIENTAL LILIES - AMAZE

Service
Product

Service rating : Clear website easy to order from
Product: The person who received these flowers was very pleased with them

No Comment
25-Aug

WHITE ROSES WITH LILAC FREESIAS - AMAZE

Service
Product

Fantastic flowers, still look fresh after 6 days, delivered on time, many thanks.

No Comment
24-Aug

ROSE MEDLEY

Service
Product

Service rating : Rubbish - delivery turned up at the very end of the day and the flowers died in 3 days. Worth £30? I think not...
Product: Old flowers that died in 3 days

Read more

I am sorry to learn that the flowers were of poor quality. I can confirm we have replied to your email and await your response.

Rhian
24-Aug

PINK ROSES WITH WHITE CALLA LILIES - DELIGHT

Service
Product

Service rating : Very pleased with variety available, although I chose funeral flowers from the main choices as I did not want to have to call the helpline. I chose this company as it was one of few that allowed me to put a decent sized message on the card.
Product: Whilst I did not see the actual flowers I was told by a family member that they were very good, which is enough for me to use this company again.

Read more
No Comment