Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
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Service rating : Poor customer service - when I informed them of the issue with the flowers they basically said can't do anything because it's not within the guarantee period of 5 days. It was only after 5 days that we felt there was an issue!! - so beware of these gurantee terms. Advice would be to avoid this company as they clearly have quality issues.Product: Roses didn't open and started to wilt after 4 or 5 days - very poor product
Service rating : Ordering was easy, and good free next day deliveryProduct: The recipient sent me a photo when they received the flowers and they appeared good value for money
Service rating : Excellent delivery, excellent communication.Product: The flowers that my Aunt received were stunning, nicer than I expected. Would definitely buy again.
Service rating : ExcellentProduct: I didn't realise that this had a baby on it. The company noticed the tag was for a 50th birthday n I was called to see if this was still what I wanted. A very embarrassing situation was avoided thanks to this. Thank you a very thoughtful and thorough service. My flowers were delivered in a vase xx
Service rating : Delivered on the day I'd specified, and received an email update before and after the flowers were delivered.Product: Good quality flowers but would have liked a few more for the price.
Service rating : Easy to order and delivered on the date specified.Product: I was told they were 'beautiful'.
Delivered to a friend on time and much appreciated. Sadly I have no other details !
Service rating : Well after a disappointing start, when flowers did not arrive when arranged and two emails and a phone call required to sort, the flowers which did arrive s day late and not those originally ordered, where lovely. But have to admit, my first experience of Flowers Direct was not the best. I must however add, the gentleman who sorted things out was most helpful and apologetic.Product: The flowers which centrally arrived were beautiful.
Service rating : Delivired in time and completeProduct: I never saw the flowers, but they pleased the recipient.
Service rating : Easy to use websiteProduct: Daughter very happy with flowers. Arrived on day
The flowers I ordered were not delivered on the day specified, however, this wasn't the fault of Flowers Direct, it was down to Royal Mail. The sales assistant couldn't be more helpful.I was offered money off with no quibble.The flowers were delivered 24 hours later than expected but they were worth the wait.
Service rating : Really efficient and kept me well-informed.Product: Told that the flowers were perfect, did not see them myself.
Service rating : The order process was great and easy. The order didn't get delivered on the day requested, and I wasn't informed until I called to chase. There was an issue at the depot so they were delivered the next day. They were for a birthday! I was offered a refund if 25% when I called. I have been told the flowers were lovely.Product: The receipient was very pleased with them
Easy to use service; flowers arrived the next day bang on time. Apparently they were gorgeous!
Service rating : excellent flowers value for money.Product: excellent flowers
Service rating : Flowers arrived a day late, in poor quality. Eventually, two days later a replacement bunch arrived; after several phone calls from the recipient. I am STILL waiting for a response to my emails of complaint. Will NEVER use them again.Product: Half dead on arrival. Clearly NOT fresh flowers.
Service rating : Delivered on the dayProduct: Nice arrangement
Delivery notification (i.e. they would be late - very poor)
Service rating : They reissued the order to my sister immediately after I told them the delivery was late with no card or chocolates. Unfortunately with this second delivery which was complete the roses died within two days.Product: The roses died in less than 5 days
Service rating : Not able to deliver on time. Not able to change order and poor quality of flowers.Not able to change order.Product: Should have been made aware that the roses would be delivered closed. None of the roses were open and on show. The pot that the roses were is was bigger than the pot that was given. What was delivered was only a green stem. No visible flowers
Service rating : Arrived as expectedProduct: The recipient said they were the nicest flowers she's seen in ages11-Jan-2016Great11-Jan-2016Great11-Jan-2016Great
Given that the first order simply didn't appear it is particularly disappointing that the 2nd order which was sent to make amends for the 1st one
- arrived a day late
- were addressed to the wrong person
Service rating : We've just heard from the recipient of the flowers you sent. Beautiful and just as pictured. Would use again. Thank youProduct: As described and pictured.
Service rating : Easy to order and worked wellProduct: Receiver very pleased with the bouquet