Flowers Direct Reviews

Consumer ratings of Flowers Direct

Feedback for www.flowersdirect.co.uk has been compiled from 13616 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flowersdirect.co.uk
12 Hour(s) ago

WARM ORANGE AND YELLOW ASIATIC LILIES - AMAZE

Service
Product

Service rating : The website was easy to follow and quick to use.
Product: My wife was very happy with the flowers.

No Comment
31-Jul

YELLOW & WHITE ROSES

  • Customer also reviewed:
  • CONTINENTAL CHOCOLATES
Service
Product

Service rating : Excellent service would use again
Product: My Mother in law absolutely loved these flowers she couldn't believe how many there was and for the price excellent

Read more

Many thanks for the great feedback, Its great to hear how well recieved the flowers were by your Mother in Law

James
31-Jul

YELLOW ROSES & WHITE FREESIA

Service
Product

Service rating : Prompt delivery - easy to order
Product: Excellent

Read more

Its great to see such a superb rating and kind comments

James
31-Jul

LILAC ROSES & WHITE FREESIA

Service
Product

Service rating : The service was good in that the flowers were delivered on the right day and in that another bouquet was despatched promptly after a complaint about quality was made.
Product: The first bouquet was disappointing. The freesias were ok but the roses were past their best and my aunt was disappointed. When my cousin contacted the company on her behalf a replacement a good bouquet was promptly despatched. This did go some way to making up for the disappointing birthday bouquet.

Read more
Good Morning,

Thank you for taking the time to leave your comments and feedback.

Again please accept our sincere apologies for the disappointment caused on this occasion, however I am pleased that our Customer Care team were able to assist you with a suitable resolution.

James
31-Jul

TRUE BLUE IRIS - AMAZE

Service
Product

Service rating : Flowers were beautiful and got at lot for the price
Product: Beautiful

Read more


Many thanks for taking the time to leave such wonderful comments, I hope the recipient loved their flowers

James
30-Jul

WHITE ROSES WITH LILAC FREESIAS - AMAZE

Service
Product

Service rating : Very good website which was easy to navigate. Email telling me when the flowers had been successfully delivered which was very reassuring.
Product: Recipient was delighted with the flowers.

Read more


Thank you for leaving your feedback, it is greatly appreciated. It's fantastic to hear how delighted your recipient was with the flowers

James
30-Jul

WHITE ROSES WITH ORANGE CALLA LILIES - AMAZE

Service
Product
Latest
Service
Product

Service rating : it was very easy to order and the flowers arrived on the day they were booked for , in a nice box to protect the flowers
Product: im very disappointed with the flowers , the roses had brown edges to the flower , and the lilies only lasted 2 days and then they were dead

31-Jul-2015
Service rating : Joe at flowers direct has contacted me very quickly after my feed back on my recent order .I refered to the poor quality of the flowers delivered for my wife on our 1st wedding anniversary.infact they died after just a couple of days
I have been offered a refund or replacement without having to fight in any way for this out come , so well done Flowers direct for good customer service .Thank you
Product: as already explained the flowers were poor quality but the after care service has been brillliant

Read more
Good evening,

Thank you for your feedback. We are very sorry to hear that the flowers were not in a good condition.

I can assure you this will be investigated further, and in the meantime I have sent you an email with a suitable resolution included. Please contact us when possible on how you would like to proceed.

Regards,

Joe
Flowers Direct
30-Jul

WHITE ROSES WITH ORANGE CALLA LILIES - ASTOUND

  • Customer also reviewed:
  • CONTINENTAL CHOCOLATES
  • LUCAS BEAR
Service
Product

Service rating : No problem with internet site. Easy to use + safe
Product: Recipient in 'awe' of flowers

Read more

Wow, it's great to read such great comments and to hear the recipient was in 'Awe' of the delivered flowers. Many thanks for taking the time to let us know

James
30-Jul

ELEGANT LISIANTHUS - ASTOUND

Service
Product

Good value, delivered on time, good size bouquet and flowers lasting well. Thank you

Read more

I'm pleased to read your comments regarding our products and service. Thank you for your feedback

James
29-Jul

ELEGANT LISIANTHUS - DELIGHT

Service
Product

Service rating : price excellent delivery very good will definitely use again
Product: I believe they were absolutely beautiful, thank you

Read more

Many thanks for your kind comments enjoy your beautiful flowers

James
29-Jul

PINK ROSES WITH WHITE FREESIAS - AMAZE

Service
Product

Service rating : Brilliant service - flowers were delivered first thing in the morning ☺
Product: Good mix of open flowers and buds. Still looking fantastic a week later ☺

Read more

Thank you for your superb feedback and excellent ratings, we really appreciate it

James
29-Jul

YELLOW ROSES & WHITE FREESIA

  • Customer also reviewed:
  • CONTINENTAL CHOCOLATES
Service
Product

Service rating : Quick delivery. Easy transaction.
Product: Very good quality & quantity of flowers.

Read more


Many thanks for your comments, enjoy the flowers

James
29-Jul

CALLA LILIES IN WHITE AND GLOWING PINK - ASTOUND

Service
Product

Service rating : unfortunately I did not receive confirmation that flowers had been delivered until I sent an email to Flowers Direct
Product: Have not asked if flowers recipient if flowers were OK

No Comment
29-Jul

LARGE VIBRANT GIFT BAG

Service
Product

Service rating : Great same day service
Product: Happy customer!

No Comment
29-Jul

YELLOW ROSES & WHITE FREESIA

Service
Product

Service rating : delivery on time and confirmation of delivery given excellent
Product: recipient very pleased

No Comment
28-Jul

SUNSHINE COLOURS OF GERMINI - AMAZE

Service
Product
Latest
Service
Product

Service rating : Very good as the address was quite remote
Product: My daughter was very pleased ,as it was a surprise for her

28-Jul-2015
Good service

Read more
No Comment
28-Jul

WHITE ROSES WITH ORANGE CALLA LILIES - AMAZE

Service
Product

Awful generic customer service who don't actually read the emails that you send and then reply from one of their subsidiaries with copy paste standard answers which don't relate to the actually issue of the awful quality of the flowers.

Read more

I am sorry that you were disappointed with the service provided and the item delivered. I have read through the notes on your order and can see that my colleague replied to your email with a suitable resolution. Please accept my apologies if you feel that this was not appropriate to your complaint.

Rhian
28-Jul

WHITE ROSES WITH LILAC FREESIAS - DELIGHT

Service
Product

Service rating : Brilliant!
Product: Made the recipient very happy. Good service!

No Comment
27-Jul

PASTEL PINK AND LILAC ROSES - AMAZE

Service
Product

Service rating : Delivered on time and in good condition
Product: As rated by recipient

No Comment
27-Jul

SUNSHINE COLOURS OF GERMINI - AMAZE

Service
Product

As Above

No Comment
27-Jul

YELLOW & WHITE ROSES

Service
Product

Service rating : Flower as described and delivered on time
Product: Delivered on Tuesday but despite changing water etc lasted only 6 days

No Comment
27-Jul

PURE PINK ROSES - AMAZE

  • Customer also reviewed:
  • CONTINENTAL CHOCOLATES
Service
Product

The chocolates I ordered contained alcohol, when I emailed to query it Alan assured me they didn't contain alcohol, therefore I had to send him pictures. He then agreed they did contain alcohol and refunded me £7.00.
I wasn't happy with the 1st email I received from him, saying that the recipient had got it wrong, it was only when I sent him pictures he said he would look into it again. I waited 3 days for a second response.

Read more

I am very sorry to hear of the poor service you received. Unfortunately, we were given the incorrect information and I sincerely apologise for this. Please be advised that all your comments have been passed onto the relevant departments for investigation. Thanks for taking the time to leave us feedback.

Rhian
27-Jul

YELLOW & WHITE ROSES

Service
Product

Service rating : Pleased with service.
Product: Recipient was very happy with them.

No Comment
27-Jul

PASTEL PINK AND LILAC ROSES - DELIGHT

Service
Product

Service rating : Great service. Hassle-free.
Product: Recipient loved them

No Comment
27-Jul

WARM ORANGE AND YELLOW ASIATIC LILIES - AMAZE

  • Customer also reviewed:
  • CONTINENTAL CHOCOLATES
Service
Product

Service rating : They arrived and she was happy could not find a specific time for delivery which would have been better
Product: Wife liked the flowers so no issues for me

No Comment