Flowers Direct Reviews

Consumer ratings of Flowers Direct

Feedback for www.flowersdirect.co.uk has been compiled from 13415 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Whether it’s through our nationwide chain of associated florists or through our own central floristry department, we always strive to provide the highest quality in flowers and gifts.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flowersdirect.co.uk
22 Hour(s) ago

GLORIOUS SUNFLOWERS

Service
Product

Service rating : Very straightforward web site and delivered really quickly.
Product: I haven't seen them yet as they were a get well gift for my daughter in law. However, she called me as soon as she received them and said they were amazing!

No Comment
24 Hour(s) ago

TWIN COLOUR ROSES - DELIGHT

Service
Product

Service rating : Delivered as promised. I believe the courier had to go around the garden to find the recipient!
Product: Very pretty and excellent value.

No Comment
36 Hour(s) ago

WHITE ROSES WITH LILAC FREESIAS - AMAZE

Service
Product

Service rating : Reliable delivery
Product: Good quality bouquet

No Comment
38 Hour(s) ago

VIBRANT GIFT BAG

Service
Product

Service rating : Great service
Product: Lovely flowers, my aunt loved them

No Comment
44 Hour(s) ago

RICH RED MIXED ROSES - AMAZE

  • Customer also reviewed:
  • CONTINENTAL CHOCOLATES
Service
Product

Very very pleased and so was my girlfriend

No Comment
28-May

GLORIOUS SUNFLOWERS

Service
Product

Service rating : Fast efficient
Product: Recipient was delighted

No Comment
27-May

LILAC ROSES & WHITE FREESIA

Service
Product

Service rating : Easy to use website. Clear photos and good selection.
Product: Excellent flowers.

No Comment
27-May

PINK ROSES WITH WHITE CALLA LILIES - AMAZE

Service
Product

Service rating : Easy to use.
Product: Good products.

No Comment
27-May

TRUE BLUE IRIS - AMAZE

Service
Product

Service rating : Good service. Website is easy to use.
Product: beautiful quality flowers

No Comment
27-May

PINK ROSES WITH WHITE CALLA LILIES - AMAZE

Service
Product

Service rating : Customer service was excellent - promptly delivered another bunch when the first one turned up wilted and tired...
Product: Flowers were old and tired - petals falling off on day was delivered. Replaced with another bunch which were good.

Read more
Good Morning

Thanks for your feedback.

Please accept my apologies that you had reason to complain about the first bouquet delivered.

I am pleased that you contacted us directly and that we were able to get this resolved for you.

Many Thanks
Rhian
Customer Service Advisor
27-May

ELEGANT LISIANTHUS - DELIGHT

Service
Product

Service rating : Easy order with great choice and prices.
Product: They were a gift so did not see them but feedback was good.

No Comment
26-May

TWIN COLOUR ROSES - DELIGHT

Service
Product

Service rating : Service was great even though I had given the wrong house number!
Product: My friend was delighted with the roses she received,

No Comment
26-May

PURE RED ROSES - AMAZE

Service
Product

Service rating : Delivered when they said but no card with message, box crushed and open
Product: Wife loved them!!

Read more
Good Afternoon,

Thanks for your feedback,

I am very sorry to hear the standard your item was received in, I have contacted you and arranged what I hope is a suitable resolution.

Kind Regards

James

Flowers Direct Customer Advisor
26-May

WHITE ROSES WITH ORANGE CALLA LILIES - AMAZE

Service
Product

Service rating : Arrived on time and safely packaged
Product: Flowers looked stunning but despite upgrading it didn't look as if there were may flowers there- may just have been the picture I saw

No Comment
26-May

SUNSHINE COLOURS OF GERMINI - AMAZE

Service
Product

Service rating : Delivery was a day late with no apology or explanation
Product: My girlfriend loved the flowers

Read more
Good Afternoon,

Thank you for your feedback

I have tried to contact you to discuss your order further, please can you contact us on 0333 003 0502.

Kind Regards

James

Flowers Direct Customer Advisor
26-May

CERISE AND ORANGE ROSES - AMAZE

Service
Product

Service rating : Delivered as expected
Product: Excellent quality and good value for money when including discount

No Comment
25-May

WHITE ROSES WITH LILAC FREESIAS - AMAZE

Service
Product

I needed to change my order and customer service was just wonderful. Thank you!!!

No Comment
25-May

GLORIOUS SUNFLOWERS

Service
Product

Service rating : Delivery very late (>8pm), and flowers thrown pver back gate and left, flowers crushed and in poor state.
Product: see baove

Read more
Good Afternoon,

Thank you for your feedback,

I am very sorry for the poor level of service you have received from flowers direct.

This matter will be looked into by our quality assurance program. I can see that you have contacted us directly and a resolution arranged.

Kind Regards

James

Flowers Direct Customer Advisor
25-May

LILAC ROSES & WHITE FREESIA

Service
Product

Service rating : Very bad
Product: The flowers i had were half dead. I have had good flowers from you

Read more
Good Afternoon,

Thank you for your comments,

I am very sorry for the poor state your flowers where received in I have contacted you and am pleased we have been able to arrange a suitable resolution.

Kind Regards

James

Flowers Direct Customer Advisor
25-May

PURE RED ROSES - AMAZE

Service
Product

Service rating : Just superb...came on time,well packaged and full of 'life'
Product: Stunning colour.

No Comment
25-May

COLOURFUL MIX OF ALSTROEMERIA - DELIGHT

Service
Product
Latest
Service
Product

Service rating : More than happy. Flowers were gorgeous, and delivered on time.
Product: All fresh and arranged beautifully. Will use again. Thanks.

25-May-2015
Easy website. Value for money. Very pleased.

Read more
No Comment
25-May

ROSE MEDLEY

Service
Product

Very good service

No Comment
25-May

CHIC RED ROSE TEACUP

Service
Product

Service rating : Disappointed they weren't the colour I ordered but glad they still sent the flowers as they had tried to contact me and explain the situation but I was unavailable.
Product: Lovely.

No Comment
25-May

CALLA LILIES IN WHITE AND GLOWING PINK - ASTOUND

Service
Product

Service rating : great service will recommend
Product: beautiful flowers they still look perfect after ten days

No Comment
24-May

CALLA LILIES IN WHITE AND GLOWING PINK - ASTOUND

Service
Product

Service rating : Spot on... Great prices and delivered on time.... Very pleased
Product: Beautiful flowers... Girlfriend was over the moon....
She's happy I'm happy ��

No Comment