Flowers Direct Reviews

Consumer ratings of Flowers Direct

Feedback for www.flowersdirect.co.uk has been compiled from 111993 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Whether it’s through our nationwide chain of associated florists or through our own central floristry department, we always strive to provide the highest quality in flowers and gifts.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flowersdirect.co.uk
2 Hour(s) ago

100 BLOOMS

Service
Product

Service rating : delivery prompt
Product: lovely blooms

No Comment
6 Hour(s) ago

PINK PERFECT GIFT

Service
Product

Service rating : Beautiful flowers and extra twist with presentation I did not expect! The recipient was happy and so was I - Thanks!
Product: As above

No Comment
18 Hour(s) ago

COASTAL GARDEN & THORNTONS CHOCS - FLOWERS DIRECT

Service
Product

Service rating : Have used Flowers direct and both times everything has been perfect.
Product: Recipient was delighted and amazed how long the flowers lasted.

No Comment
18 Hour(s) ago

Grand Prix Rose and Lily

Service
Product

Service rating : The website was clear and easy to use. Delivery was fast and exactly as promised.
Product: Beautiful flowers in excellent condition.

No Comment
27 Hour(s) ago

AUTUMN LUXURY

Service
Product

Service rating : Fine
Product: I bought high end flowers for my wife's birthday and was disappointed due to quality and quantity. Would have got better value from a bouquet purchased from a supermarket. I have pictures if you want them. I will not use FD again.

No Comment
29 Hour(s) ago

Elegant White - medium

Service
Product

Service rating : Easy to use website - flowers delivered on time and the recipient loved them!
Product: .

No Comment
34 Hour(s) ago

Dusted Damson with 100% extra free

Service
Product

Service rating : Excellent service.
Product: Great

No Comment
45 Hour(s) ago

Marshmallow Rose

Service
Product

Service rating : Easy site to use
Product: Flowers were well received

No Comment
29-Oct

Grand Prix Rose and Lily

Service
Product

Service rating : I have had issues with Flowers direct previously, but the service you get if you have a problem is excellent. Perhaps the business struggles occasionally at busy periods - but generally the service is excellent
Product: There has been some inconsistencies with the products in the past, but this one was superb.

Read more
No Comment
29-Oct

Colour Explosion

Service
Product

Service rating : Generally good service
Product: Have latest a week

No Comment
29-Oct

Grand Prix Rose and Lily

Service
Product

Service rating : I hate to leave negative feedback but when you order flowers for your 24th wedding anniversary and they don't turn up what else can you do. Also a premium rate number to contact about the missing flowers is rediculous. I have to say the staff I talked to were friendly anc courteous so it wasn't all bad and they did refund my money and the flowers arrive the next day. Luckily I have an understanding wife who appreciates the thought more than the gift.
Product: The flowers were very nice but tarnished by the missed date.

Read more
Good morning,
Thank you for your feedback.
Please accept our sincere apologies for the delay in sending your gift and for any disappointment caused.
I can confirm a full refund has been issued back to your account as requested.
Please don't hesitate to contact us if we can be of further assistance.

Kind Regards,

Liam,
Flowers Direct
29-Oct

Rose and Freesia 50% extra free flowers

Service
Product

Super quality product. I have used flowers direct many times and as always they were very reliable

No Comment
29-Oct

LITTLE DUCKLING WATERING CAN - BLUE AND CREAM

Service
Product

Service rating : The flowers were left next door without a note on my niece's front door! but they got there non the less after I sent a message on facebook to see if she liked the surprise.
Product: The blue flowers were more purple but my niece still thought they were lovely and it was nice to have something for herself instead of the baby!

Read more
No Comment
29-Oct

AUTUMN CHIC

Service
Product

Service rating : This was the first time using your site for flowers and the order process, website and ease of use was fine however note my comments below.
Product: My mother received these flowers on the due date which was the only positive. The roses died the very next day and the other flowers were not presentable. Both she and I were bitterly disappointed and unfortunately will not be using this service again.

Read more
Good morning,
Please accept my sincere apologies for any disappointment caused. We will attempt to contact you directly to resolve this with you.

Kind Regards,

Liam,
Flowers Direct
28-Oct

15 MIXED ROSES

Service
Product

Service rating : Fantastic service, flowers delivered on time and nicely arranged.
Product: beautiful roses

No Comment
28-Oct

15 MIXED ROSES

Service
Product

Service rating : arrived on time, thanks
Product: my friend sent me pictures and the flowers looked lovely, thank you

No Comment
28-Oct

AUTUMN LUXURY

Service
Product

Service rating : Delivered in time
Product: They were a gift, but the feedback I got was excellent

No Comment
28-Oct

AUTUMN AZALEA

Service
Product

Service rating : A good professional service
Product: They were much appreciated by the recipient

No Comment
28-Oct

Rose and Freesia 50% extra free flowers

Service
Product

Service rating : Great service
Product: Lovely flowers

No Comment
28-Oct

Elegant White - medium

Service
Product

Service rating : From selecting my purchase online to the actual delivery the service was excellent.
Product: They look as fresh today as when they where bought 5 days ago but we will have to see what they are like in a couple of weeks time.
We purchased a bunch of flowers from a supermarket 3 weeks ago and they are just starting to wilt.
Therefore we expect your bunch to last just as long if not longer.

Read more
No Comment
27-Oct

50 SPRAY CHRYSANTHEMUM

Service
Product

Service rating : Great service as always
Product: Great quality

No Comment
27-Oct

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Service rating : easy to use website
Product: recipient was very pleased

No Comment
27-Oct

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

My auntie was very pleased as it was her 90th birthday.

No Comment
27-Oct

100 BLOOMS

Service
Product

Service rating : They arrived on time
Product: no idea brought for a friend

No Comment
27-Oct

50 LILY BLOOMS

Service
Product

Service rating : The flowers were not delivered on day requested, even after I called on that day, they turned up 1 day late on sat evening.
I have requested a full refund which I have been told will happen
Product: Flowers were dry and crushed at the top

Read more
Good morning,
Please accept our sincere apologies for any disappointment caused.
I have checked the order notes and can confirm a full refund has been issued back to your account.
Please don't hesitate to contact our customer services team if we can be of further assistance.

Kind Regards,

Liam,
Flowers Direct