Flowers Direct Reviews

Consumer ratings of Flowers Direct

Feedback for www.flowersdirect.co.uk has been compiled from 13516 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flowersdirect.co.uk
3 Hour(s) ago

GLORIOUS SUNFLOWERS

Service
Product

Service rating : Good service in terms of changing the flower delivery date for me but the flower quality was poor.
Product: The flowers were delivered on Thursday but by Friday they were already wilting

No Comment
41 Hour(s) ago

CERISE AND ORANGE ROSES - AMAZE

Service
Product

Service rating : The flowers where ordered for my wife's birthday but did not get delivered till after 6 in th evening.
Product: The flowers lasted less than 6 days. I had ordered them from the USA where I was on her birthday. I would have expected the flowers to last a little longer

No Comment
03-Jul

WHITE ROSES WITH ORANGE CALLA LILIES - AMAZE

Service
Product

Service rating : Flowers arrived very late
Product: Some flowers had wilted because it arrived late in the evening

No Comment
02-Jul

WARM ORANGE AND YELLOW ASIATIC LILIES - AMAZE

Service
Product

Service rating : Easy to order online.
Clear pictures an layout.
Product: Absolutely stunning.
Lady client needed to separate them into two vases.
Extremely happy.

Read more
Its great to read such fantastic comments and we are all very happy to hear how impressed your recipient was with the bouquet, thank you

James
02-Jul

WONDERFULLY PINK ORIENTAL LILIES - AMAZE

Service
Product

Service rating : Good website and easy to use/order. The flowers arrived on time with the appropriate sentiment for the occasion.
Product: The flowers were absolutely lovely. Just right for the reason they were sent.

Read more

Great to hear your comments on your recent order and how happy you where with the usability of our site

James
02-Jul

WHITE ROSES WITH ORANGE CALLA LILIES - DELIGHT

Service
Product

Excellent service and flower options. Much classier than Interflora which I used to use before. But from now on, only going to order flowers from Flowers Direct.

Read more

It's fantastic to see comments like this, thank you for taking time to leave your much appreciated comments

James
02-Jul

COUNTRY GARDEN HAND-TIED

Service
Product

Service rating : Prompt and efficient delivery
Product: Recipient was delighted with their " beautiful flowers"

THANK YOU !!

Read more

Thanks for your fantastic comments, enjoy your beautiful flowers

James
01-Jul

PINK ROSES WITH WHITE FREESIAS - ASTOUND

Service
Product

Easy to organise, does what is required, no problem

Read more

Thank you for taking the time to leave your comments

James
01-Jul

SIX STOLEN KISSES - RED

Service
Product
Latest
Service
Product

Service rating : Service great
Product: They died after one day.

01-Jul-2015
I was unaware of the guarantee. My Mrs was disappointed in the flowers as was I. Maybe just a bad batch?? But I don't think I'll be using the service again due to the problem.

Read more

I am disappointed to hear that the roses died after one day. We do have a guarantee period which is 5 days for roses. Unfortunately, as it is now outside of this period, I am unable to investigate further. Please be advised that your comments will be addressed through our Quality Assurance programme.

Rhian
30-Jun

CERISE AND ORANGE ROSES - AMAZE

Service
Product

Service rating : Very easy to use, need to know height of product to get an idea of how big the flower display will be
Product: I didn't see the final product to know size

Read more

I am pleased you found the site easy to use. Your comments and feedback regarding sizes will be fedback to our product team, thank you for taking the time to let us know

James
30-Jun

ROSE MEDLEY

  • Customer also reviewed:
  • CONTINENTAL CHOCOLATES
Service
Product

Wonderful service, excellent value for money

Read more

Thank you for your fantastic rating and comments

James
30-Jun

ELEGANT FLAIR

Service
Product

Service rating : The ordering was easy & efficient, but the flowers were delivered a day late
Product: Beautiful flowers

Read more

I do apologise that your flowers arrived late, if we can be of any help plesae contact us directly, however we are pleased to hear how happy you are with the flowers

James
29-Jun

TRUE BLUE IRIS - DELIGHT

Service
Product

Service rating : Prompt personal service when I needed to change delivery address
Product: Flowers were just what I expected

Read more

I'm pleased to hear we where able to make the needed changes to deliver your gift, enjoy the flowers

James
29-Jun

CREAM OF THE CROP CARNATIONS - DELIGHT

Service
Product

Service rating : Very good service delivered on time
Product: My mum loves caronations so they must have been good

Read more

Thank you for your comments, we are pleased to hear how happy your mum was with her Carnations

James
29-Jun

GLORIOUS SUNFLOWERS

Service
Product

Service rating : They were delivered a day late for my mum's birthday which defeats the purpose of ordering them for a specific date. When they arrived they were wilted. I emailed customer services and never received a response. Would never use them again.
Product: Wilted and disappointing. Definitely nothing like the picture and not worth the money.

Read more

I am very disappointed to see the poor comments and ratings. Thanks for taking the time to speak with me and for giving me the opportunity to put this right for you.

Rhian
28-Jun

RICH RED MIXED ROSES - DELIGHT

Service
Product

Service rating : Delivery could have been earlier in the day.
Product: The recipient was very pleased: I am miles away, so can't see them.

Read more

Thank you for your comments and rating, our deliveries as advised are between 7am and 9pm, unfortunatly we cannot arrange a specific time due to the high volume of pacels our delivery agent has.

However your feedback has been taken on board and will be discussed

James
28-Jun

ROSE MEDLEY

Service
Product

Service rating : The roses were deliverd, instructions were given in case of the recipent not being at home; htere was someone at home, but the delivery person did not wait, and so the flowers were delivered on the day after the birthday.Presumably the same flowers,so now a day older!
Product: The recipient reports that the roses are very pretty and in different colours as described.

Read more

I am really sorry to see that the delivery driver did not wait for the recipient to get to the door. I will make sure this is passed on through our Quality Assurance programme.

Rhian
27-Jun

DEEP RED SPRAY ROSES - DELIGHT

Service
Product

Service rating : Disappointed with delivery presentation and roses some roses were already dead. Not the romantic gesture I hoped it to be. Recieved Monday night, never lasted the week anyway. I would have been better going to tesco. I have emailed twice about this but no response. Sorry but I will not use yous again or recommend!!

Paul D
Product: Not the best.

Read more

I am very sorry you have not had a reply to your email, I have tried to locate your email but cannot find it anywhere on our system, I do apologise, I have tried to call you to resolve this but unable to get through.

I have sent an email with a resolution, again please accept our sincere apologies for the disappointment caused

James
26-Jun

WHITE ROSES WITH ORANGE CALLA LILIES - DELIGHT

Service
Product

Service rating : Easy to use website, excellent service.
Product: Beautiful flowers, well packaged and lasted well.

Read more

We really appreciate your comments and feedback, Thank you

James
26-Jun

LILAC ROSES & WHITE FREESIA

Service
Product

Service rating : Won't be using them again the flowers that were delivered were half dead , it took customer service 5 days to respond to my emails , they delivered another bunch and they were no better , so disappointing fir my sister's 60th .
Product: Both bouquets were half dead , absolute rubbish .

Read more

Thank you for your comments, we are very sorry for the poor condition of your orders and the service you have received, I can see that a resolution has been arranged

James
26-Jun

WONDERFULLY WHITE HAND-TIED

Service
Product

Service rating : Easy to order and arrived when they were supposed to
Product: Friend was very pleased and they looked wonderful

Read more

Many thanks for your great comments, I'm delighted to hear how happy your recipient was with the flowers

James
26-Jun

SUMMER SCENTS PERFECT GIFT

  • Customer also reviewed:
  • BABY GIRL BALLOON - FINISHING TOUCH
Service
Product

Recipient loved everythign about the flowers and balloon and as the customer we could not fault the service.
Thank you

Read more

It's great to recieve your comments, thank you for the excellent rating, we're pleased your recipient loved everything about their delivery

James
26-Jun

GLORIOUS SUNFLOWERS

Service
Product

Service rating : Flowers delivered on time
Product: I assume they were lovely,flowers not for me.

Read more

Thank you for taking the time to leave your comments

James
25-Jun

LARGE VIBRANT GIFT BAG

Service
Product

Service rating : very good service the flowers were delivered by hand by the florist
Product: my wife thought the flowers were beautiful and they are still going

Read more

Thank you for the fantastic comments, enjoy your flowers

James
25-Jun

FABULOUS WHITE ORIENTAL LILIES - AMAZE

Service
Product

Service rating : Excellent service from order to delivery
Product: Excellent quality

Read more

Thank you for your positive comments, it’s great to hear how pleased you are with the complete service, enjoy the flowers

James