Flowers Direct Reviews

Consumer ratings of Flowers Direct

Feedback for www.flowersdirect.co.uk has been compiled from 11266 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Whether it’s through our nationwide chain of associated florists or through our own central floristry department, we always strive to provide the highest quality in flowers and gifts.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flowersdirect.co.uk
2 Hour(s) ago

100 BLOOMS

Service
Product

Service rating : Quick and easy.
Product: The recipient was extremely pleased.

No Comment
14 Hour(s) ago

BLUE PERFECT GIFT

Service
Product

Service rating : Used numerous times always been happy with the flowers except this time...
Product: Didn't resemble picture and lasted less than full week

No Comment
19 Hour(s) ago

Grand Prix Rose and Lily

Service
Product

Very good quality and first class service.

No Comment
23 Hour(s) ago

Grand Prix Rose and Lily

Service
Product

Service rating : Excellent offers. Extremely good service.
Product: A beautiful combination.

No Comment
24 Hour(s) ago

COASTAL GARDEN & THORNTONS CHOCS - FLOWERS DIRECT

  • Customer also reviewed:
  • PROSECCO - FINISHING TOUCH - FD BU
Service
Product

Service rating : Buying process simple and easy to use. Would appear to be excellent value for money
Product: They were a gift for someone else so without asking them what they thought I cannot provide a rating. If exactly as advertised then hopefully they will be pleased

No Comment
46 Hour(s) ago

Grand Prix Rose and Lily

  • Customer also reviewed:
  • CHAMPAGNE - FINISHING TOUCH - FD PS
Service
Product

Service rating : Very good
Product: Very good

No Comment
47 Hour(s) ago

BABY BOY BASKET ARRANGEMENT

Service
Product

Service rating : Efficient delivery and clear descriptions of product on website
Product: A pretty basket of flowers which looked nice

No Comment
17-Apr

PINK GIFT BAG

Service
Product

Service rating : Very nice
Product: Very nice

No Comment
16-Apr

100 SPRAY ROSE BLOOMS

Service
Product

Service rating : Service usually excellent
Product: Flowers went brown and died I had to complain

Read more
Thank you for taking the time to provide feedback, we appreciate your comments. We are sorry to hear of the issues which affected your order and apologise for any disappointment or inconvenience that this may have caused.

Our records indicate that our Customer Services have been able to resolve this with you, however if we can be of any further assistance please contact us via email sales.enquiries@FlowersDirect.co.uk or by calling us on 0844 375 1447, where one of our Customer Service Advisors will be pleased to help.

Kind regards,

Alexander

Flowers Direct Contact Centre Advisor
16-Apr

Dusted Damson with 100% extra free

Service
Product

Service rating : Very efficient .
Product: Excellent selection offered for all ages and occasions.

No Comment
16-Apr

Paradise

  • Customer also reviewed:
  • CHAMPAGNE - FINISHING TOUCH - FD PS
Service
Product

Service rating : Very efficient and item delivered as indicated. Hassle-free process
Product: based on the recipient's comments: "The flowers were absolutely brilliant"

No Comment
16-Apr

Dusted Damson with 100% extra free

Service
Product

Service rating : Delivered when agreed, easy to use website
Product: Not as pictured, disappointed with no gypsophila which I particularly wanted as it makes the bouquet look special. It was for a very dear friend who is very ill.

Read more
Good Afternoon

Thank you for your feedback.

Please accept our sincerest apologies for the poor level of service you have received, if you would like to discuss matters further please contact us on 0844 375 1447

Kind Regards

Jack
Customer Services
16-Apr

100 SPRAY ROSE BLOOMS

Service
Product
Latest
Service
Product

Service rating : Excellent work from Andy saved the day
Product: Andy went above and beyond sorting out what was my mistake, excellent service from him, thanks Andy

16-Apr-2014
This after market stuff is now tedious sorry extremely tedious. Andy fid s great job flowers? Her ladyship was happoy

Read more
Good Afternoon

Thank you for your feedback.

Please accept our sincere apologies for the poor level of service you originally received. I am glad to see that this matter has now been resolved for you. If you would like to discuss matters further please contact us on 0844 375 1447

Kind Regards
Jack
Customer Services
15-Apr

COASTAL GARDEN & THORNTONS CHOCS - FLOWERS DIRECT

Service
Product

Service rating : very good
Product: received a reply from the person receiving them that they were very nice thanks

No Comment
15-Apr

Beautifully Pink

Service
Product

Service rating : No problems straight forward service, very good.
Product: They looked beautiful however I did think there would be more for £30's worth. Delivered on time thank you.

No Comment
15-Apr

HAND-TIED BOUQUET

Service
Product

Service rating : the first bouquet we received was sub standard, but the replacement was good.
Product: very nice

No Comment
15-Apr

Marshmallow Rose

Service
Product

Excellent reliable service

No Comment
15-Apr

Ocean

Service
Product

Service rating : Very reliable deliveries.
Product: Nice flowers, if a little short lived.

No Comment
15-Apr

Beautiful Bag of Hugs

Service
Product

Good service

No Comment
15-Apr

Orchid Delight

Service
Product

Service rating : Terrific
Product: Delightful

No Comment
15-Apr

MOTHER'S DAY PERFECT GIFT

  • Customer also reviewed:
  • MOTHER'S DAY BALLOON
Service
Product

Service rating : Great service
Product: Great

No Comment
14-Apr

Just Roses - Yellow

Service
Product

Service rating : Very disappointing.
Product: Flowers arrived and blooms showed signs of brown leaves. Within four days, display showed significant signs of deterioration and looked very shabby.

Read more
Good Afternoon

Thank you for your feedback.

Please accept our sincerest apologies for the poor level of service you have received, if you would like to discuss matters further please contact us on 0844 453 3556

Kind Regards
Jack
Customer Services
14-Apr

MOTHER'S DAY PERFECT GIFT

Service
Product

Service rating : Easy to use website
Product: My Mother received the flowers - I didn't actually get to see them myself, so I can't really comment

No Comment
14-Apr

Dusted Damson with 100% extra free

Service
Product
Latest
Service
Product

Service rating : Delivered satisfactorily
Product: The roses only lasted 2 days after delivery

14-Apr-2014
Service rating : Website easy to use
Product: Disappointed that roses only lasted 2 days

Read more
No Comment
14-Apr

HAND-TIED BOUQUET

Service
Product

The first bouquet was not received on Mother's day, but the replacement flowers were excellent and the recipient was very happy with them

No Comment