Flowers Direct Reviews

Consumer ratings of Flowers Direct

Feedback for www.flowersdirect.co.uk has been compiled from 14295 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.flowersdirect.co.uk
21-Jan-2016

PURE WHITE ROSES - AMAZE

Service
Product

Service rating : Poor customer service - when I informed them of the issue with the flowers they basically said can't do anything because it's not within the guarantee period of 5 days. It was only after 5 days that we felt there was an issue!! - so beware of these gurantee terms. Advice would be to avoid this company as they clearly have quality issues.
Product: Roses didn't open and started to wilt after 4 or 5 days - very poor product

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No Comment
17-Jan-2016

WONDERFULLY PINK ORIENTAL LILIES - AMAZE

Service
Product

Service rating : Ordering was easy, and good free next day delivery
Product: The recipient sent me a photo when they received the flowers and they appeared good value for money

No Comment
17-Jan-2016

LILAC ROSES & WHITE FREESIA - AMAZE

Service
Product

Service rating : Excellent delivery, excellent communication.
Product: The flowers that my Aunt received were stunning, nicer than I expected. Would definitely buy again.

No Comment
16-Jan-2016

LITTLE DUCKLING WATERING CAN - CREAM

Service
Product

Service rating : Excellent
Product: I didn't realise that this had a baby on it. The company noticed the tag was for a 50th birthday n I was called to see if this was still what I wanted. A very embarrassing situation was avoided thanks to this. Thank you a very thoughtful and thorough service. My flowers were delivered in a vase xx

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No Comment
16-Jan-2016

BRIGHT TULIP MIX - DELIGHT

Service
Product

Service rating : Delivered on the day I'd specified, and received an email update before and after the flowers were delivered.
Product: Good quality flowers but would have liked a few more for the price.

No Comment
16-Jan-2016

WHITE ROSES WITH LILAC FREESIAS - AMAZE

Service
Product

Service rating : Easy to order and delivered on the date specified.
Product: I was told they were 'beautiful'.

No Comment
15-Jan-2016

COLOURFUL MIX OF ALSTROEMERIA - AMAZE

  • Customer also reviewed:
  • LINDEN LADY AMAZE
Service
Product

Delivered to a friend on time and much appreciated. Sadly I have no other details !

No Comment
14-Jan-2016

HAND-TIED BOUQUET

Service
Product

Service rating : Well after a disappointing start, when flowers did not arrive when arranged and two emails and a phone call required to sort, the flowers which did arrive s day late and not those originally ordered, where lovely. But have to admit, my first experience of Flowers Direct was not the best. I must however add, the gentleman who sorted things out was most helpful and apologetic.
Product: The flowers which centrally arrived were beautiful.

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No Comment
14-Jan-2016

FIELDS OF GOLD

Service
Product

Service rating : Delivired in time and complete
Product: I never saw the flowers, but they pleased the recipient.

No Comment
13-Jan-2016

PURE PINK ROSES - AMAZE

Service
Product

Service rating : Easy to use website
Product: Daughter very happy with flowers. Arrived on day

No Comment
13-Jan-2016

PINK ROSES WITH WHITE FREESIAS - AMAZE

Service
Product

The flowers I ordered were not delivered on the day specified, however, this wasn't the fault of Flowers Direct, it was down to Royal Mail. The sales assistant couldn't be more helpful.I was offered money off with no quibble.The flowers were delivered 24 hours later than expected but they were worth the wait.

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No Comment
13-Jan-2016

WINTER WHITES

Service
Product

Service rating : Really efficient and kept me well-informed.
Product: Told that the flowers were perfect, did not see them myself.

No Comment
13-Jan-2016

DEEP RED ROSE AND GERMINI - AMAZE

Service
Product

great service

No Comment
13-Jan-2016

DELICATE YELLOW AND WHITE NARCISSI - DELIGHT

Service
Product

Service rating : The order process was great and easy. The order didn't get delivered on the day requested, and I wasn't informed until I called to chase. There was an issue at the depot so they were delivered the next day. They were for a birthday! I was offered a refund if 25% when I called. I have been told the flowers were lovely.
Product: The receipient was very pleased with them

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No Comment
12-Jan-2016

FABULOUS WHITE ORIENTAL LILIES - AMAZE

Service
Product

Easy to use service; flowers arrived the next day bang on time. Apparently they were gorgeous!

No Comment
12-Jan-2016

WHITE ROSES WITH LILAC FREESIAS - DELIGHT

Service
Product

Service rating : excellent flowers value for money.
Product: excellent flowers

No Comment
11-Jan-2016

DELICATE YELLOW AND WHITE NARCISSI - DELIGHT

Service
Product

Service rating : Flowers arrived a day late, in poor quality. Eventually, two days later a replacement bunch arrived; after several phone calls from the recipient. I am STILL waiting for a response to my emails of complaint. Will NEVER use them again.
Product: Half dead on arrival. Clearly NOT fresh flowers.

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Please accept my apologies for the poor level of service you have received. I have checked your order and can see that this was resolved with the recipient.

Rhian
11-Jan-2016

ELLA RED AZALEA

  • Customer also reviewed:
  • LINDEN LADY ASTOUND
  • SPRING BASKET GREETINGS CARD
Service
Product

Service rating : Delivered on the day
Product: Nice arrangement

No Comment
11-Jan-2016

TULIPS IN PASTEL PINK AND WHITE - AMAZE

Service
Product

Flowers excellent
Delivery notification (i.e. they would be late - very poor)

No Comment
11-Jan-2016

PINK ROSES WITH WHITE FREESIAS - AMAZE

  • Customer also reviewed:
  • LINDEN LADY AMAZE
Service
Product

Service rating : They reissued the order to my sister immediately after I told them the delivery was late with no card or chocolates. Unfortunately with this second delivery which was complete the roses died within two days.
Product: The roses died in less than 5 days

Read more

Thanks for your feedback. Our flowers are guaranteed for 7 days (5 days for roses) from the date of delivery. Unfortunately, since the length of time passed since delivery I am unable to investigate into this further. I will make sure that your comments are addressed through our quality assurance programme.

Rhian
11-Jan-2016

EDEN RED ROSE

  • Customer also reviewed:
  • ROSCOE BEAR
Service
Product

Service rating : Not able to deliver on time. Not able to change order and poor quality of flowers.Not able to change order.
Product: Should have been made aware that the roses would be delivered closed. None of the roses were open and on show. The pot that the roses were is was bigger than the pot that was given. What was delivered was only a green stem. No visible flowers

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Thanks for your feedback. I can see from the notes on your order that you contacted us directly to resolve this.

Rhian
11-Jan-2016

FIELDS OF GOLD

Service
Product
Latest
Service
Product

Service rating : Arrived as expected
Product: The recipient said they were the nicest flowers she's seen in ages

11-Jan-2016
Great

11-Jan-2016
Great

11-Jan-2016
Great

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No Comment
11-Jan-2016

MEMORY LANE ROSE AND LIMONIUM - DELIGHT

Service
Product

Given that the first order simply didn't appear it is particularly disappointing that the 2nd order which was sent to make amends for the 1st one
- arrived a day late
- were addressed to the wrong person

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Thanks for your feedback. Please accept my apologies for the poor service you have received. Thank you for taking the time to speak with me this morning and I am pleased I could help to put this right for you.

Rhian
11-Jan-2016

ROSE MEDLEY - AMAZE

Service
Product

Service rating : We've just heard from the recipient of the flowers you sent. Beautiful and just as pictured. Would use again. Thank you
Product: As described and pictured.

No Comment
11-Jan-2016

WARM ORANGE AND YELLOW ASIATIC LILIES - DELIGHT

Service
Product

Service rating : Easy to order and worked well
Product: Receiver very pleased with the bouquet

No Comment