Flowers Direct Reviews

Consumer ratings of Flowers Direct

Feedback for www.flowersdirect.co.uk has been compiled from 111765 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Whether it’s through our nationwide chain of associated florists or through our own central floristry department, we always strive to provide the highest quality in flowers and gifts.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flowersdirect.co.uk
3 Hour(s) ago

AUTUMN CHIC

Service
Product

Other than the promotion was including Thorton's chocolates worth £3.99 and in fact the £3.99 was deducted from the invoice total and the reciepient did not receive them.

No Comment
12 Hour(s) ago

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Service rating : Easy to use website. Delivery a little late in the day.
Product: Recipient described the gift as very generous bouquet of vibrant colours.

No Comment
20 Hour(s) ago

Rose and Freesia 50% extra free flowers

Service
Product

Service rating : ..
Product: .

No Comment
24 Hour(s) ago

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Service rating : Prompt delivery and sensibly left outside when nobody home.
Product: Would have been VERY disappointing without the 50% extra roses - could have bought a very large bouquet locally for this sort of money.

Read more
Good Morning

Thank you for your feedback.

Please accept our apologies that you were not happy with the product received.

As a gesture of our apologies I have issued a 25% refund back onto your payment card. This will take 3-5 working days to show into your account.

If we can be of further assistance, please dont hesistate to contact us on 0333 003 0502.

Kind Regards
Rhian
Customer Services
27 Hour(s) ago

BABY GIRL GIFT BAG

  • Customer also reviewed:
  • BABY GIRL BALLOON - FINISHING TOUCH
  • BRAMBLE BEAR - FINISHING TOUCH
Service
Product

Very quick delivery

No Comment
28 Hour(s) ago

Marshmallow Rose

Service
Product

Service rating : I will continue to use flowers direct because very good value for money
Product: The flowers were for my mum so I haven't seen them but she said they were lovely. I've been using flowers direct for a long time now and have never had reason to complain

No Comment
40 Hour(s) ago

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Service rating : My nan was very pleased with them
Product: Nice little bonus

No Comment
43 Hour(s) ago

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Service rating : Excellent service.
Product: Excellent offer!

No Comment
44 Hour(s) ago

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Service rating : Delivery on time, very good feedback from recipient and good customer service when I called your helpline to track delivery - thanks.
Product: Fab - Birthday girl loved them, said that they are beautiful.

No Comment
45 Hour(s) ago

15 MIXED ROSES

Service
Product

Service rating : Excellent service
Product: The flowers were for my daughter's birthday. She loved them and said "they are beautiful". She sent me a picture and they were lovely.

No Comment
46 Hour(s) ago

COASTAL GARDEN & THORNTONS CHOCS - FLOWERS DIRECT

Service
Product

Service rating : Very good service. Liked the free delivery. Glad i chose Flowers Direct.
The flowers were beautiful when they arrived, and are still looking beautiful today.
Thank you so much.
Product: The flowers are beautiful. And loved the chocs. An extra bonus. Along with the free delivery. Made it a lovely thank you gift. Very pleased.

Read more
No Comment
46 Hour(s) ago

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Very easy and efficient to use. Family very happy with flowers

No Comment
20-Oct

BLUE PERFECT GIFT

Service
Product

Service rating : Everything worked as planned
Product: Lovely flowers, enjoyed by the recipient

No Comment
19-Oct

SINGLE RED ROSE GIFT SET

  • Customer also reviewed:
  • HAPPY BIRTHDAY BALLOON - FINISHING TOUCH
  • LOVE BALLOON - FINISHING TOUCH
Service
Product

Service rating : I ordered flowers for a birthday but they weren't delivered. When I phoned Flowers Direct they said the florist had declined the order but they hadn't spotted it. Although they offered to get it delivered, it wouldn't have been for a couple of days and so they refunded my money. I have used them before successfully.
Product: It was never delivered

Read more
Good morning,
please accept our sincere apologies once again for any disappointment caused on this occasion.
If you would like to discuss this further then please do not hesitate to contact our customer care team directly.
You can do this by emailing us at sales.enquiries@flowersdirect.co.uk or by calling us on 0333 003 0502, where one of our Customer Service Advisors will be pleased to help you.

Kind Regards,

Liam,
Flowers Direct
19-Oct

EXQUISITE ARRANGEMENT - CREAM

Service
Product

Service rating : No problems with ordering or delivery. I always use flowers direct for friends and family who don't live close.
Product: Flowers usually look beautiful and fresh. The only time they weren't, they were replaced by a bigger and nicer bouquet.

No Comment
18-Oct

15 MIXED ROSES

Service
Product

Service rating : Delivered as required.
Product: Only lasted 4 days!! :-(

Read more
Good morning,
please accept our apologies for any disappointment caused on this occasion.
We will attempt to contact you directly to resolve this with you.

Kind Regards,

Liam,
Customer Advisor
Flowers Direct
18-Oct

AUTUMN LUXURY

  • Customer also reviewed:
  • THORNTONS CLASSICS
Service
Product

Service rating : Flowers were disappointing, on one side in the box and left outside by the delivery driver. Doubt I'll use again.
Product: A classic case of the picture looking much better than the real thing.

Read more
Good morning,
Please accept our apologies for any disappointment caused.
We will attempt to contact you directly to resolve this with you.
Kind regards,

Kind Regards,

Liam,
Customer Advisor
Flowers Direct
18-Oct

Rose and Freesia 50% extra free flowers

Service
Product

Service rating : easy to use website good selection
Product: mum was extremely pleased

No Comment
17-Oct

Beautifully Pink

Service
Product

Service rating : Good service
Product: Feedback from recipient said they were beautiful

No Comment
17-Oct

VIBRANT GIFT BAG

Service
Product

Very personal.

No Comment
17-Oct

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Service rating : Website easy to use. Delivered on time and as per instructions.
Product: My friend was delighted with flowers.

No Comment
17-Oct

100 BLOOMS

Service
Product

Service rating : They arrived on time
Product: I saw the flowers and they were lovely but I expected for there to be more

No Comment
17-Oct

Paradise

  • Customer also reviewed:
  • WHITE WINE
Service
Product

Service rating : VERY HAPPY WITH THE SERVICE
Product: flowers were beautiful

No Comment
16-Oct

DELICATELY AUTUMN- INDULGENT

  • Customer also reviewed:
  • THORNTONS CONTINENTAL
Service
Product

Service rating : There was a slight hiccup on delivery of the flowers and the problem was resolved quickly and satisfactory. I would recommend using flowers Direct again.
Product: Despite the hiccup

No Comment
16-Oct

COASTAL GARDEN & THORNTONS CHOCS - FLOWERS DIRECT

Service
Product

delivered on as expected

No Comment