Flowers Direct Reviews

Consumer ratings of Flowers Direct

Feedback for www.flowersdirect.co.uk has been compiled from 111824 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Whether it’s through our nationwide chain of associated florists or through our own central floristry department, we always strive to provide the highest quality in flowers and gifts.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flowersdirect.co.uk
37 Minute(s) ago

ROSE AND LILY - FLOWERS DIRECT

Service
Product

Service rating : order night before delivery. Order received on time in rural area.
Product: Unable to answer as I sent the flowers so did not see them.

No Comment
3 Hour(s) ago

EXQUISITE ARRANGEMENT - CREAM

Service
Product

Service rating : Very efficient, and great customer service - they rang me up to check I had put the correct date for delivery (I hadn't) after reading my message of sympathy.
Product: I was told the flowers were lovely, but I didn't see them myself.

No Comment
8 Hour(s) ago

15 MIXED ROSES

Service
Product

Service rating : First Class Service.
Product: My mum was over the moon with them. She said they were beautiful.

No Comment
11 Hour(s) ago

100 BLOOMS

Service
Product

Service rating : 3 days late
Product: three days late flowers not in water

Read more
Good morning,
please accept our sincere apologies for any disappointment caused on this occasion. We will attempt to contact you directly to resolve this with you.

Kind Regards,

Liam,
Flowers Direct
13 Hour(s) ago

15 MIXED ROSES

Service
Product

Service rating : Easy to follow on line.
Product: The flowers were excellent quality and reasonably priced. I would use flowers direct again.

No Comment
35 Hour(s) ago

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Excellent - when I had a complaint on a previous order, they refunded no questions asked

No Comment
36 Hour(s) ago

VIBRANT HAND-TIED

Service
Product

Service rating : Easy to use ordering system
Product: Recipient really pleased

No Comment
22-Oct

COASTAL GARDEN & THORNTONS CHOCS - FLOWERS DIRECT

Service
Product

Service rating : I have nearly always had lovely flowers from Flowers Direct and, on the rare occasion when they were less than I expected, they were replaced quickly and with no arguments.
Product: Recipient said the flowers were lovely and brightened up the room.

No Comment
22-Oct

PINK DESIRE

  • Customer also reviewed:
  • THORNTONS DESSERT
Service
Product

Service rating : Even though the flowers were delivered on time, and were very nice, I was still charged for the chocolates, even though they should have been a free gift.
Product: Very pleased with the quality.

Read more
Good Afternoon

Thank you for your feedback.

Please accept our apologies for the poor level of service you have received.

I have tried to contact you by telephone, however I have had to leave a voicemail.

If you could please contact us back on 0333 003 0502.

Kind Regards
Rhian
Customer Services
22-Oct

AUTUMN CHIC

Service
Product

Other than the promotion was including Thorton's chocolates worth £3.99 and in fact the £3.99 was deducted from the invoice total and the reciepient did not receive them.

No Comment
21-Oct

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Service rating : Easy to use website. Delivery a little late in the day.
Product: Recipient described the gift as very generous bouquet of vibrant colours.

No Comment
21-Oct

Rose and Freesia 50% extra free flowers

Service
Product

Service rating : ..
Product: .

No Comment
21-Oct

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Service rating : Prompt delivery and sensibly left outside when nobody home.
Product: Would have been VERY disappointing without the 50% extra roses - could have bought a very large bouquet locally for this sort of money.

Read more
Good Morning

Thank you for your feedback.

Please accept our apologies that you were not happy with the product received.

As a gesture of our apologies I have issued a 25% refund back onto your payment card. This will take 3-5 working days to show into your account.

If we can be of further assistance, please dont hesistate to contact us on 0333 003 0502.

Kind Regards
Rhian
Customer Services
21-Oct

BABY GIRL GIFT BAG

  • Customer also reviewed:
  • BABY GIRL BALLOON - FINISHING TOUCH
  • BRAMBLE BEAR - FINISHING TOUCH
Service
Product

Very quick delivery

No Comment
21-Oct

Marshmallow Rose

Service
Product

Service rating : I will continue to use flowers direct because very good value for money
Product: The flowers were for my mum so I haven't seen them but she said they were lovely. I've been using flowers direct for a long time now and have never had reason to complain

No Comment
20-Oct

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Service rating : My nan was very pleased with them
Product: Nice little bonus

No Comment
20-Oct

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Service rating : Excellent service.
Product: Excellent offer!

No Comment
20-Oct

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Service rating : Delivery on time, very good feedback from recipient and good customer service when I called your helpline to track delivery - thanks.
Product: Fab - Birthday girl loved them, said that they are beautiful.

No Comment
20-Oct

15 MIXED ROSES

Service
Product

Service rating : Excellent service
Product: The flowers were for my daughter's birthday. She loved them and said "they are beautiful". She sent me a picture and they were lovely.

No Comment
20-Oct

COASTAL GARDEN & THORNTONS CHOCS - FLOWERS DIRECT

Service
Product

Service rating : Very good service. Liked the free delivery. Glad i chose Flowers Direct.
The flowers were beautiful when they arrived, and are still looking beautiful today.
Thank you so much.
Product: The flowers are beautiful. And loved the chocs. An extra bonus. Along with the free delivery. Made it a lovely thank you gift. Very pleased.

Read more
No Comment
20-Oct

AUTUMN BRIGHT WITH 50% EXTRA FREE ROSES

Service
Product

Very easy and efficient to use. Family very happy with flowers

No Comment
20-Oct

BLUE PERFECT GIFT

Service
Product

Service rating : Everything worked as planned
Product: Lovely flowers, enjoyed by the recipient

No Comment
19-Oct

SINGLE RED ROSE GIFT SET

  • Customer also reviewed:
  • HAPPY BIRTHDAY BALLOON - FINISHING TOUCH
  • LOVE BALLOON - FINISHING TOUCH
Service
Product

Service rating : I ordered flowers for a birthday but they weren't delivered. When I phoned Flowers Direct they said the florist had declined the order but they hadn't spotted it. Although they offered to get it delivered, it wouldn't have been for a couple of days and so they refunded my money. I have used them before successfully.
Product: It was never delivered

Read more
Good morning,
please accept our sincere apologies once again for any disappointment caused on this occasion.
If you would like to discuss this further then please do not hesitate to contact our customer care team directly.
You can do this by emailing us at sales.enquiries@flowersdirect.co.uk or by calling us on 0333 003 0502, where one of our Customer Service Advisors will be pleased to help you.

Kind Regards,

Liam,
Flowers Direct
19-Oct

EXQUISITE ARRANGEMENT - CREAM

Service
Product

Service rating : No problems with ordering or delivery. I always use flowers direct for friends and family who don't live close.
Product: Flowers usually look beautiful and fresh. The only time they weren't, they were replaced by a bigger and nicer bouquet.

No Comment
18-Oct

15 MIXED ROSES

Service
Product

Service rating : Delivered as required.
Product: Only lasted 4 days!! :-(

Read more
Good morning,
please accept our apologies for any disappointment caused on this occasion.
We will attempt to contact you directly to resolve this with you.

Kind Regards,

Liam,
Customer Advisor
Flowers Direct