Whether it’s through our nationwide chain of associated florists or through our own central floristry department, we always strive to provide the highest quality in flowers and gifts.
The rating shows just the review scores in the category or product area selected.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : order night before delivery. Order received on time in rural area.Product: Unable to answer as I sent the flowers so did not see them.
Service rating : Very efficient, and great customer service - they rang me up to check I had put the correct date for delivery (I hadn't) after reading my message of sympathy.Product: I was told the flowers were lovely, but I didn't see them myself.
Service rating : First Class Service.Product: My mum was over the moon with them. She said they were beautiful.
Service rating : 3 days lateProduct: three days late flowers not in water
Service rating : Easy to follow on line.Product: The flowers were excellent quality and reasonably priced. I would use flowers direct again.
Excellent - when I had a complaint on a previous order, they refunded no questions asked
Service rating : Easy to use ordering systemProduct: Recipient really pleased
Service rating : I have nearly always had lovely flowers from Flowers Direct and, on the rare occasion when they were less than I expected, they were replaced quickly and with no arguments.Product: Recipient said the flowers were lovely and brightened up the room.
Service rating : Even though the flowers were delivered on time, and were very nice, I was still charged for the chocolates, even though they should have been a free gift.Product: Very pleased with the quality.
Other than the promotion was including Thorton's chocolates worth £3.99 and in fact the £3.99 was deducted from the invoice total and the reciepient did not receive them.
Service rating : Easy to use website. Delivery a little late in the day.Product: Recipient described the gift as very generous bouquet of vibrant colours.
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Service rating : Prompt delivery and sensibly left outside when nobody home.Product: Would have been VERY disappointing without the 50% extra roses - could have bought a very large bouquet locally for this sort of money.
Very quick delivery
Service rating : I will continue to use flowers direct because very good value for moneyProduct: The flowers were for my mum so I haven't seen them but she said they were lovely. I've been using flowers direct for a long time now and have never had reason to complain
Service rating : My nan was very pleased with themProduct: Nice little bonus
Service rating : Excellent service.Product: Excellent offer!
Service rating : Delivery on time, very good feedback from recipient and good customer service when I called your helpline to track delivery - thanks.Product: Fab - Birthday girl loved them, said that they are beautiful.
Service rating : Excellent serviceProduct: The flowers were for my daughter's birthday. She loved them and said "they are beautiful". She sent me a picture and they were lovely.
Service rating : Very good service. Liked the free delivery. Glad i chose Flowers Direct.
The flowers were beautiful when they arrived, and are still looking beautiful today.
Thank you so much.Product: The flowers are beautiful. And loved the chocs. An extra bonus. Along with the free delivery. Made it a lovely thank you gift. Very pleased.
Very easy and efficient to use. Family very happy with flowers
Service rating : Everything worked as plannedProduct: Lovely flowers, enjoyed by the recipient
Service rating : I ordered flowers for a birthday but they weren't delivered. When I phoned Flowers Direct they said the florist had declined the order but they hadn't spotted it. Although they offered to get it delivered, it wouldn't have been for a couple of days and so they refunded my money. I have used them before successfully.Product: It was never delivered
Service rating : No problems with ordering or delivery. I always use flowers direct for friends and family who don't live close.Product: Flowers usually look beautiful and fresh. The only time they weren't, they were replaced by a bigger and nicer bouquet.
Service rating : Delivered as required.Product: Only lasted 4 days!! :-(