Flowers Direct Reviews

Consumer ratings of Flowers Direct

Feedback for www.flowersdirect.co.uk has been compiled from 110279 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Whether it’s through our nationwide chain of associated florists or through our own central floristry department, we always strive to provide the highest quality in flowers and gifts.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flowersdirect.co.uk
18 Hour(s) ago

VIBRANT GIFT BAG

Service
Product

Service rating : good service
Product: person very happy

No Comment
39 Hour(s) ago

Dusted Damson with 100% extra free

Service
Product

Service rating : Beautiful flowers delivered in perfect time
Product: Fabulous flowers!

No Comment
20-Aug

Marshmallow Rose

Service
Product

Service rating : Very good service
Product: Lovely flowers

No Comment
20-Aug

15 MIXED ROSES

Service
Product

Service rating : Very reliable, deliver when they promise
Product: Each time I have ordered from Flowers Direct the recipients have been absolutely delighted.

No Comment
20-Aug

15 MIXED ROSES

Service
Product

Service rating : Were delivered a day late.
Product: Nice nothing wrong with them

Read more
Good Morning

Thank you for taking the time to leave us feedback.

I can see from the notes on your order that you contacted us directly and a 50% refund was issued.

If we can be of further help, please dont hesitate to contact us again.

Kind Regards
Rhian
Customer Services
20-Aug

15 MIXED ROSES

Service
Product

Service rating : I ordered flowers on Wednesday 13th August at around 3pm. The delivery date was Monday 18th August. I sent the flowers to my girlfriends office, she works 9-5 and she would have loved to receive the flowers during work time. The flowers were not delivered until after 5pm. Therefore she didn't receive them on Monday, but received them on Tuesday after they had been left at reception all night. Considering I ordered them well in advance I think that this was very poor service!
Product: The flowers were nice but had been left all night on a desk.

Read more
Good Morning

Thank you for your feedback

Please accept our apologies for the poor level of service you have received.

Our delivery times are from 7am and 7pm. It does advise you of this in our terms and conditions.

If we can be of further help, please dont hesitate to contact us.

Kind Regards
Rhian
Customer Services
20-Aug

BABY GIRL GIFT BAG

Service
Product

Service rating : Arrived on time, website easy to use, competitively priced.
Product: Ordered for my niece who has just had her first baby.. apparantly beautiful and arrived promptly.

No Comment
20-Aug

COUNTRY GARDEN HAND-TIED

Service
Product

Service rating : Have used flowers direct many times, flowers are always beautiful and recipients are always delighted. What stops me from an excellent mark is I feel an email to say flowers are dispatched would be helpful as I am always left wondering if recipient has received them until they speak to me.
Product: Haven't seen it myself.

Read more
No Comment
19-Aug

EXQUISITE ARRANGEMENT - PINK

Service
Product

Service rating : My friend received them on time
Product: My friend was very pleases with arrangement of flowers

No Comment
19-Aug

Rose and Freesia 50% extra free flowers

Service
Product

Service rating : Bought as a gift friend seemed pleased
Product: Bought as a gift friend seemed pleased

No Comment
19-Aug

HEAVENLY ROSE HAND-TIED - RED

Service
Product

Service rating : It was great service and delivered in good time.
Product: My wife loved them and that's good enough for me!

No Comment
19-Aug

50 SPRAY CHRYSANTHEMUM

Service
Product

Service rating : Customer service excellent
Product: My aunty said the flowers was lovely

No Comment
19-Aug

COASTAL GARDEN & THORNTONS CHOCS - FLOWERS DIRECT

Service
Product

Flowers arrive on time and well gifted

No Comment
19-Aug

Rose and Bloom

Service
Product

Unfortunately the most important bit was missing ... What happened to the personal message!!!!

Read more
Good Morning

Thank you for your feedback

Please accept our apologies that the card message was missing.

I have issued a 25% refund back onto your payment card for this error.

I hope this goes to some way of festoring your faith in us.

Kind Regards
Rhian
Customer Services
18-Aug

15 MIXED ROSES

Service
Product

Service rating : Very poor....was not expecting flowers to be delivered in a box. The quality of the roses was very poor.
Product: Very poor....was not expecting flowers to be delivered in a box. The quality of the roses was very poor.

Read more
Good Morning

Thank you for your feedback

Please accept our apologies for the poor quality roses delivered.

I can confirm a full refund has been issued back onto your payment card. I have also sent you an email to advise you of this.

If we can be of further help, please dont hesitate to contact us directly.

Kind Regards
Rhian
Customer Services
18-Aug

Dusted Damson with 100% extra free

Service
Product

Service rating : So easy to use the website and order
Product: The flowers received were absolutely beautiful

No Comment
18-Aug

Dusted Damson with 100% extra free

Service
Product

Service rating : Great easy to use Service
Product: Just Beautiful....Thank you

No Comment
18-Aug

Marshmallow Rose

Service
Product

Never delivered and customer service very poor, will never use again still not reached resolution as no contact from them!

Read more
Good morning,
Please accept our apologies.
I can see from the notes that we had responded to your emails and a resolution has been made for you including a redelivery and partial refund.
Please don't hesitate to contact us if we can be of further assistance.

Kind Regards,

Liam,
Customer Advisor
Flowers Direct
18-Aug

20 WHITE AVALANCHE ROSES

Service
Product

Service rating : Delivery one day late, flowers dead after 4 days!
Product: Flowers dead after 4 days

Read more
Good morning.
Please accept our sincere apologies for any disappointment.
I can see from the notes that a resolution has been agreed with you but please don't hesitate to contact our customer services team if we can be of further assistance.

Kind Regards,

Liam,
Customer Advisor
Flowers Direct
18-Aug

100 BLOOMS

Service
Product

They were received with great joy and pleasure

No Comment
18-Aug

15 MIXED ROSES

Service
Product

Service rating : Easy to use website, flowers arrived on time
Product: Haven't seen them, but recipient is delighted!

No Comment
18-Aug

Paradise

Service
Product

Excellent customer service, website easy to use and flowers delivered as promised.

No Comment
18-Aug

COASTAL GARDEN & THORNTONS CHOCS - FLOWERS DIRECT

Service
Product

Service rating : Good choice and good price
Product: Mum loved the flowers

No Comment
16-Aug

Grand Prix Rose and Lily

Service
Product

Service rating : Flowers were not delivered !!!!!!!!!!
Product: Not delivered !!!!!!!!! Ruined birthday put me in the dog house. !!!!!!!???????

Read more
Good morning.
Please accept our sincere apologies for the disappointment caused on this occasion.
I have looked into the order notes and can see that a resolution has been agreed with yourself and you have been fully refunded.
Please don't hesitate to contact us if we can be of further assistance.

Kind Regards,

Liam,
Customer Advisor
Flowers Direct
16-Aug

HERB GARDEN

  • Customer also reviewed:
  • THORNTONS CLASSICS
Service
Product

Service rating : Although the person I spoke to at Flowers Direct was extremley helpful and professional - unfortunatley the replacement was in the same poor condition as the first one. The complany who deliver on your behalf leave a lot to be desired.
Product: The replacement was as bad as the first one - needed to be totally repotted and since then two of the four plants have died.

Read more
Good morning.
Please accept our apologies.
We will attempt to contact you directly to resolve this.

Kind Regards,

Liam,
Customer Advisor
Flowers Direct