ELC is one of the UK’s biggest toy shops stocking some of the biggest toy brands including Fisher Price, LeapFrog, Lego, Disney Princess, Playmobil and more. ELC has a great selection of outdoor toys, action figures and playsets including Ben 10, Fireman Sam, HappyLand and Disney Cars 2.
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staff helpful when I phoned
The service was good and so was delivery
fabulous service all items as ordered arrived on time, perfect Thankyou!
I purchased a Silver Cross Butterfly x4 dolls pushchair for my granddaughters birthday. When it was taken out of the box yesterday 13.10.14 to be assembled I was disappointed to find that the matching baby bag that was on display with the pram in the shop was not in the box with the pushchair. This was a great disappointment.
Good service online, but very poor packaging (a flimsy plastic envelope for two jigsaws (in cardboard boxes) and two hardback books) left the jigsaw boxes completely crushed. No time to return them as they arrived on the day of the birthday of the child I bought them for.
Please provide better packaging in future.
Terrible ordering process. Ordered 2 items for next day collection in store. Got an E Mail to say they had arrived. Drove a distance to get them. Only one item had arrived though the E Mail clearly stated they both had. The despatch note said a delay of some weeks as on back order - it stated nothing of this on the website. As I needed the second item for that eve I asked the lady in the shop to cancel it. She rang and did so. Real waste of my time and then I had to go and choose another present hurriedly.I then received another E Mail a week later saying the second item had come in and I was charged. I had to ring and cancel and wait for a refund. Overall a terrible FIRST (and last) experience!
a good supplier to deal with
Good prices when on promotion
My order had not been delivered due to incompetence from the delivery company but ELC customer service provided me with an excellent service and dispatched a replacement promptly!
Disappointing not to have the items in time for the birthday they were purchased for which was apparently due to the delivery company being unable to contact me (I missed 2 calls). Strange then when the next week it just turned up! In general I could not fault the ELC customer service and the kids are so pleased with their swing!
Great products and great prices
all items arrived in good order and on time
I ordered online and everything was present and correct when I picked them up. Good service
very happy with products and time delivered
Reliable and goods arrive quickly and well packed.
The option to have the item delivered at Mothercare is very good. Unfortunately the first item we received was faulty, and returning it was a little convoluted and involved going back to the ship later for a new order, but at least it is a local shop.
I ordered a gift online for my nephew's 1st birthday. We took the gift to his party but unfortunately it did not work (it is supposed to make 5 sounds but did not make any). We took the gift home. I rang the helpline several times and they offered me different options, in the end I took the toy garage back to my local store. There was a bit of confusion about what the procedure should be but they swapped it for a new one. So while the product was faulty the customer service was quite good.
Clear on-line info, prompt reply to order, excellent goods and packing Thank you R.A.
I ordered a range of presents for my sons birthday and due to the amount of the spend qualified for free home delivery. Everything arrived in prompt time however a few of the boxes has been damaged and a 1 had completed ripped and been stuck with tape. The boxes made no difference to my son and the use of them however I wouldn't have been massively impressed if they had been for gifts for other family and friends.
Overall I am always happy with ELC
Great quality products for good value
The delivery was ok, the products were a little poorly described as I purchased three sets from one toy range and one of them was a much simpler cheaper quality
Great products. Local branch closed down so disappointed that can't go into store to browse anymore. Nearest branch is too far away to do so.
Daughter loved the toys.
First order never arrived, called several times, was told that it was being investigated.. I had to keep calling them.. it was a £500 order not just a little toy car!!!!
customer service needs working on but mostly the delivery company.. if you are going to outsource you should at least ensure they are looking after your company's reputation.