ELC is one of the UK’s biggest toy shops stocking some of the biggest toy brands including Fisher Price, LeapFrog, Lego, Disney Princess, Playmobil and more. ELC has a great selection of outdoor toys, action figures and playsets including Ben 10, Fireman Sam, HappyLand and Disney Cars 2.
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When we went into the store we had to queue in a very long queue. It would be easier if there was a separate area where you could collect your items when you order on online to be collected from store.
Ordered 3 items , never received a text or email when delivered to store for collections. Happened to visit bluewater as asked on the off chance , one,item was avail , so I took that . Waited nearly another 4 weeks , called and looked on line both said remaining products we in transit , this message was on there for over 3weeks!!! Again popped into store 4 weeks later ( mothercare BW) , lady checked system , no in transit , luckily she thought that was odd , offered for me to see if items were avil on shop floor , then checked out in the stockroom , and found them !!!! Never been booked in by the store , hence no commutation from anybody , very poor process and customer service .
I ordered click & collect. The process was flawed which meant my items were not ready for the slot they were booked for. I had to call to check they had arrived. When collected there was only one item in the parcel, which meant I had to go back for the other items. When I got them home the map was folded and I had to take it back and get another one orderd as there was not one I'm store.
very good and quick service
Beautiful dolls house bought for my grandaughter, quickly no fuss, free delivery, couldn't ask for more.
I was very pleased with the product. However, I was extremely disappointed in the service. I ordered online to ensure the availability of the product. It was ready to be picked up 4 days later. The day before it was ready, I visited the store where I was supposed to pick up the product. Seeing the same product on the shelves, I asked if I could pick up an identical product even though my package hadn't yet arrived. I was told this was against store policy. There were quite a few of the same product in the store. I received the product's availability the day after. I was able to pick up the product nearly a week later due to my own scheduling problems. I was quite unhappy that I could not have picked it up when I was able to.
My suggestion is to change store policy regarding pick up. If there is an identical product on the shelves, for the convenience of the customer, please allow them to take it. Otherwise, there is no reason to order online and pick up in store. Instead, the whole process becomes a hindrance.
Good service, lovely products and peace of mind.
The item came packaged well and with no damage however the delivery company on this occasion was rubbish. The parcel was left in the back garden of a neighbour's house who lives round the corner. There was no note left through my door telling me where the parcel was so, with how our street is numbered, the delivery person must have thought they were at the correct house (even though I have the house number next to my door and all the neighbours also have house numbers up) He/she just couldn't be bothered looking for the correct house. Thankfully on the good will of my neighbour they brought the parcel to my house.
ELC - CHANGE DELIVERY COMPANY.
Fast delivery and good gifts.
Was pleased with service provided and everything was looking for was available online to order
I was annoyed that my order of several different items came separately rather than in one parcel/delivery. The first item arrived within four working days of placing order but other items came while we were away in spite of my contacting Customer Service by email requesting order be held till our return. The items were left in an empty wheelie bin at rear of our house.
website is easy to use and quite
Super fast delivery
Great customer sevrice
My daughter loves it!!!!
Easy order, kept informed, very we'll packed. All in all a hassle free experience.
Fast delivery, very pleased with item :)
Excellent products, value and service.
Ordered an item for next day delivery but didnt arrive!
Excellent service good discount and quick delivery
Early learning centre has always been great for all the bits you need to make fun things with your child, the prices are always competitive. I always take advantage of the discount they offer for my daughters birthday & christmas. Great customer service if any problems arise,
Fantastic goods, quick delivery
The toys were reasonably priced, well packaged, and delivered quickly. They were bright cheerful toys for imaginative role play and labelling clearly indicated before and after purchase, the age range they were suitable for. They seemed to be fit for purpose and I felt happy to be sending them as Christmas gifts.
Great range of products at competitive prices.