Early Learning Centre Reviews

Consumer ratings of Early Learning Centre

Feedback for www.elc.co.uk/ has been compiled from 51819 Customer Reviews

  • Feefo member since
  • 23/05/2012
  • ELC is one of the UK’s biggest toy shops stocking some of the biggest toy brands including Fisher Price, LeapFrog, Lego, Disney Princess, Playmobil and more. ELC has a great selection of outdoor toys, action figures and playsets including Ben 10, Fireman Sam, HappyLand and Disney Cars 2.

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Reviews

DateServiceRatingCustomer ReviewReply from www.elc.co.uk/
19-Oct

Casdon Henry Cleaning Trolley

  • Customer also reviewed:
  • Cup Cake Doll's Stroller - Blue
  • Fish and Count Game
  • etc.

The service was good and so was delivery

No Comment
18-Oct

Sing Along Star Microphone - Red

  • Customer also reviewed:
  • 2 in 1 Tri to Inline Skates
  • Astro Safety Set

fabulous service all items as ordered arrived on time, perfect Thankyou!

No Comment
14-Oct

Silver Cross X4 Stroller - Butterfly Vivid

I purchased a Silver Cross Butterfly x4 dolls pushchair for my granddaughters birthday. When it was taken out of the box yesterday 13.10.14 to be assembled I was disappointed to find that the matching baby bag that was on display with the pram in the shop was not in the box with the pushchair. This was a great disappointment.

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No Comment
12-Oct

Dear Zoo Noisy Book

  • Customer also reviewed:
  • My World My Jungle Animals
  • My World My Farm Animals
  • etc.

Good service online, but very poor packaging (a flimsy plastic envelope for two jigsaws (in cardboard boxes) and two hardback books) left the jigsaw boxes completely crushed. No time to return them as they arrived on the day of the birthday of the child I bought them for.

Please provide better packaging in future.

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No Comment
08-Oct

ELC 40th Birthday Teddy Bear

  • Customer also reviewed:
  • VTech Switch and Go - Lex the T-Rex

Terrible ordering process. Ordered 2 items for next day collection in store. Got an E Mail to say they had arrived. Drove a distance to get them. Only one item had arrived though the E Mail clearly stated they both had. The despatch note said a delay of some weeks as on back order - it stated nothing of this on the website. As I needed the second item for that eve I asked the lady in the shop to cancel it. She rang and did so. Real waste of my time and then I had to go and choose another present hurriedly.I then received another E Mail a week later saying the second item had come in and I was charged. I had to ring and cancel and wait for a refund. Overall a terrible FIRST (and last) experience!

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No Comment
07-Oct

Little Tikes Magic Doorbell Playhouse

a good supplier to deal with

No Comment
06-Oct

Vet's Case

  • Customer also reviewed:
  • Vet's Outfit - Pink

Good prices when on promotion

No Comment
06-Oct

Happyland Farm

  • Customer also reviewed:
  • Happyland Store and Play
  • Dress Up Shoes and Jewellery Set

My order had not been delivered due to incompetence from the delivery company but ELC customer service provided me with an excellent service and dispatched a replacement promptly!

No Comment
05-Oct

Plum Wooden Double Swing Set

  • Customer also reviewed:
  • Plum Baby Swing Seat

Disappointing not to have the items in time for the birthday they were purchased for which was apparently due to the delivery company being unable to contact me (I missed 2 calls). Strange then when the next week it just turned up! In general I could not fault the ELC customer service and the kids are so pleased with their swing!

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No Comment
05-Oct

Happyland Toadstool Cottage

  • Customer also reviewed:
  • Purple Coloured Play Sand - 5kg Bag
  • Lift and Look Number Puzzle
  • etc.

Great products and great prices

No Comment
05-Oct

Art Centre - Pink

  • Customer also reviewed:
  • Chunkie Chalks - Pack of 20
  • Pirate Stickers
  • etc.

all items arrived in good order and on time

No Comment
05-Oct

Medical Case

  • Customer also reviewed:
  • Doctor's Outfit

I ordered online and everything was present and correct when I picked them up. Good service

No Comment
04-Oct

Vet's Case

  • Customer also reviewed:
  • Vet's Outfit - Blue

very happy with products and time delivered

No Comment
04-Oct

Non Spill Paint Pots

Reliable and goods arrive quickly and well packed.

No Comment
03-Oct-2014

Bosch Screwdriver Drill

The option to have the item delivered at Mothercare is very good. Unfortunately the first item we received was faulty, and returning it was a little convoluted and involved going back to the ship later for a new order, but at least it is a local shop.

No Comment
02-Oct-2014

Whizz Around Garage

I ordered a gift online for my nephew's 1st birthday. We took the gift to his party but unfortunately it did not work (it is supposed to make 5 sounds but did not make any). We took the gift home. I rang the helpline several times and they offered me different options, in the end I took the toy garage back to my local store. There was a bit of confusion about what the procedure should be but they swapped it for a new one. So while the product was faulty the customer service was quite good.

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No Comment
02-Oct-2014

10 In a Box Animal Puzzles

  • Customer also reviewed:
  • 4 Garden Puzzles
  • 6 Underwater Animal Puzzles
  • etc.

Clear on-line info, prompt reply to order, excellent goods and packing Thank you R.A.

No Comment
02-Oct-2014

Happyland London Bus Set

  • Customer also reviewed:
  • The Gruffalo Book
  • Bosch Lamp
  • etc.

Quick delivery

No Comment
02-Oct-2014

Wooden Noah's Ark

good service

No Comment
02-Oct-2014

Happyland Kettle Cottage

  • Customer also reviewed:
  • Happyland Toadstool Cottage
  • Bosch Tool Box
  • etc.

I ordered a range of presents for my sons birthday and due to the amount of the spend qualified for free home delivery. Everything arrived in prompt time however a few of the boxes has been damaged and a 1 had completed ripped and been stuck with tape. The boxes made no difference to my son and the use of them however I wouldn't have been massively impressed if they had been for gifts for other family and friends.

Overall I am always happy with ELC

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No Comment
02-Oct-2014

Letter Lion

Great quality products for good value

No Comment
02-Oct-2014

Happyland Wedding Set

  • Customer also reviewed:
  • Bubbling Shark
  • Giant Bubble Mix - 1045ml
  • etc.

The delivery was ok, the products were a little poorly described as I purchased three sets from one toy range and one of them was a much simpler cheaper quality

No Comment
02-Oct-2014

Cash Register - Pink

  • Customer also reviewed:
  • Post Office
  • Shopping Basket - Red
  • etc.

Great products. Local branch closed down so disappointed that can't go into store to browse anymore. Nearest branch is too far away to do so.

Daughter loved the toys.

No Comment
02-Oct-2014

B Parum Pum Pum Drum Kit

  • Customer also reviewed:
  • Wooden Bricks
  • Mothercare Jungle Animal Puzzle
  • etc.

First order never arrived, called several times, was told that it was being investigated.. I had to keep calling them.. it was a £500 order not just a little toy car!!!!
customer service needs working on but mostly the delivery company.. if you are going to outsource you should at least ensure they are looking after your company's reputation.

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No Comment
02-Oct-2014

Assorted Painting Tools

  • Customer also reviewed:
  • Non Spill Paint Pots

Easy to otder and a very quick and efficient service

No Comment