ELC is one of the UK’s biggest toy shops stocking some of the biggest toy brands including Fisher Price, LeapFrog, Lego, Disney Princess, Playmobil and more. ELC has a great selection of outdoor toys, action figures and playsets including Ben 10, Fireman Sam, HappyLand and Disney Cars 2.
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Easy ordering process and good experience when collecting from store - reason for 'Good' rating and not 'Excellent' is the time between order and delivery to store. Nearly a week is too long.
Took me a couple of attempts to actually get the order placed, but delivery time was good
Great communication and speedy delivery - my childrens love the sand and water play table.
Brilliant product, my little girl who is 5, has hours of fun playing with the doctors set. Although the case is a little difficult to open.
Products very well made and granddaughter loved Happyland toys. They are good for imagination and interaction. Delivery very good and well packaged.
Great products, but offers could be more often or prices lower
Great service, the process didnt take time, delivery was made at the selected date. very happy of the product and my niece loves it too!!
Very good thank you - arranged this to be delivered to my nephew in the UK - I did this from Australia and not a problem - delivered promptly and the recipient was really pleased with the item.
Staff are usually helpful but I feel the range of products is rather limited and not as exciting as it used to be.
Good price and fast delivery.
I was looking for a cash register for 2 weeks as reviews on other brands were mostly negative. . and then found this one.
Good quality, recommend it. Very happy.
Making the order was very easy. We picked the item up in store with ease and never encountered any issues. The product is also great!
Fast delivery. Good quality toys.
I ordered the toy for collection in store and the packaging it arrived in looked as if it had got damp. This had seeped through to the box for the toy and it had ripped. The toy inside was fine but as it was a present it was difficult to explain why the box looked so bad!
excellent products and service would certainly recommend
Purchased on line and collected in local Mothercare store. Easy to use website, informed by text when item arrived in store.
Pleasant staff in store
I purchased four deckchairs, two of which were defective and clearly not checked at the production stage, with one the wing nut had no thread and the other the spacer provided was too large and had to be cut to size by my husband. Given the cost of the deckchairs I do not expect this level of poor quality. I was further told it was not possible to have spares provided and it was up to me to either wait in for two deliveries (one collection of the defective items and the second to accept delivery of the new chairs) or I could return them at my cost. I would also have though that the deckchairs would have been able to fold but this is not the case (maybe a safety issue). I do not expect having paid such a lot for these deckchairs for my children and myself to feel let down by poor ELC customer service or poor quality chair.22-Apr-2014Prompt delivery of poor quality deck chair.22-Apr-2014Feel let down by poor customer service.22-Apr-2014Feel let down by poor customer service.
Excellent product and delivery. Would definitely buy from them again.
Good as easy to order and delivered to store as stated, however the packaging of the item the box it came in was squashed and broken which if I had wanted to wrap it to give it to my grandson would have looked awful. I unpacked the item and put it together and then wrapped it which got over that problem. He was delighted with the keyboard.
Good quality items from a trusted retailer. Fast delivery and easy online ordering.
Excellent product, great service always use early learning centre to purchase goods for my little boy
Always great service.
Online ordering nice and easy, delivery to local store is really helpful and in-store service itself is always excellent