ELC is one of the UK’s biggest toy shops stocking some of the biggest toy brands including Fisher Price, LeapFrog, Lego, Disney Princess, Playmobil and more. ELC has a great selection of outdoor toys, action figures and playsets including Ben 10, Fireman Sam, HappyLand and Disney Cars 2.
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Trustworthy and good quality. Always go there to buy my daughters toys
The service I received was excellent. Order arrived on time and I am very pleased with my purchase!
good quality toy
After receiving an email 2 months ago confirming my order and telling me I would be informed when my item was in store, I have heard nothing more. Extremely poor service but not entirely unexpected after previous experience.
Excellent and quick service. My 3 yr old loves the art station.
Easy peasy to order, very quick delivery, well packaged. I was so disappointed that there is no longer a ELC in Ipswich so was worried I could not obtain granddaughter's birthday request. Apparently, she is delighted but still have to see her playing with her present.
The service was prompt and the goods were ideal for purpose 10 out of 10
Ordered on line very simple. Use shops too where staff are always very helpful my only complaint would be a lack of stock in smaller stores. We have often not been able to find the product we are after. The staff usually help by ringing other stores but with small children you don't really want to trek across the county.
Bought foam letters but they were useless in the bath as they had been designed with a rough back therefore not adhering to the tiles or bath. They stick on the bath if you put them on backwards so you can't see the letters!
Also bought 'bath crayons' that stained our bath so badly that I had to clean it several times before it came out. We've never used them again.
2 products poorly engineered and not fit for purpose.
The company were very good products delivered quickly and as described. Delivery however was left outside on our doorstep, not signed for and although it was fine, we do live next to a main road on a route with a lot of college and school children. I am fine with parcels being left but if the delivery is doing so the receiver should be made aware so they can specify a safe place, i.e. in the recycling boxes
Happy with paints , however paper seemed expensive!
great products, service and delivery
Thank you all great stuff!
Item arrived quickly. Box was damaged which was disappointing as this was a gift. No telephone number on delivery note to contact regarding a replacement & insufficient time to go to store for a replacement. Reluctantly I had to give gift in shabby box. Exterior packaging (bag) was fine so I think maybe box was damaged on despatch. Felt it was poor there was no means of contact on delivery note.
Great service and fast delivery.
the worst online shopping experience ever.the first 2 deliveries were not even delivered to my address. if you try to make enquiries online to ELC they take 2 days to get back to you. if you phone them you get charged more than 10p a minute and they say it is not their policy to ring you back if you request it, no matter if they are at fault. finally i had to have my order delivered to another address because the delivery company they use obviously could not find me. even this option took another week and when i tried to track the order it only showed the original lost package.as a gesture of 'goodwill' i was refunded £10. quite funny considering by the time i received the item, it was in the sale for £8 less and i had probably spent a small fortune on phone calls that got me nowhere. all in all it took about a month to get the order. 3 weeks too late for my grandsons birthday.I have received items from USA, Australia and Hong Kong more quickly and with less trouble.so in closing, if you can buy the item elsewhere ,do so,as i can in no way recommend ELC!
My parcel was left on the doorstep in the pouring rain and was in a terrible state by the time I got to it. In addition to this once I opened the parcel the packaging on one of the products I purchased was too tatty to give as a present.
Product was as described. Delivered as expected. A brand you can trust.
Excellent service, goods in stock and despatched promptly.
No problems at all
I'd decided to buy online as there is no ELC where I live. The items were for my grandson's 2nd birthday.The teapot arrived very quickly and the pirate ship followed soon after so great for that. However, the pirate ship was missing a piece and had to be taken back(he lives in a town which does have an ELC) which was an inconvenience as it had to be taken off my grandson. The teapot did have a few scratches on but we couldn't take that off him as well so we've left that. A bit disappointing really.
Great items, quick delivery, packaging excessive!
My grandson loved the pirate ship and hasn't stopped playing with it