Wendy Wu Tours Reviews

Consumer ratings of Wendy Wu Tours

Feedback for www.wendywutours.com.au has been compiled from 170 Customer Reviews

  • Feefo member since
  • 14/05/2015
  • Wendy Wu Tours is an Australian company with offices in Sydney, London, New York, Auckland and China With 21 years of experience, we offer a wide variety of fully inclusive group tours, private tours and tailor-made holidays to China, Tibet, Vietnam, Cambodia, Laos, Myanmar, Japan, India, Sri Lanka, Nepal, Central Asia, Taiwan, Mongolia and South Korea. Our philosophy is to provide popular and comfortable holiday packages, offering our guests exceptional value and customer service.

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Reviews

DateProductRatingCustomer ReviewReply from www.wendywutours.com.au
14-Nov-2016

Angkor to the Bay

Service
Product

Service rating : We had very high expectations of Wendy Wu Tours and the beginning of the tour in Siem Reap did not disappoint. Our Tour guide was excellent kind and professional and very informative. Unfortunately on arrival in Saigon we were met by John and things started to deteriorate from there. We were made to feel very uncomfortable.
Product: Being a "Bucket Wish List" trip, we decided to ignore his behaviour as much as possible and continued determined to see as much as we could. This we accomplished without too much trouble but John had befriended the younger members of our tour and on a couple of occasions let everyone know how thoughtless we were to keep everyone waiting while we completed purchases in the time he had allocated for the stop.

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We were so pleased to read that the beginning of your bucket list trip exceeded expectations and you enjoyed your time in Cambodia. We were sorry to learn that your experiences with your National Guide in Vietnam did not match the same expectation. Please be assured that your feedback has been taken seriously and we will utilise your comments to identify further training needs for John. We do hope that this aspect did not dampen your overall experience during your time away as Vietnam is a truly remarkable country!

The Customer Relations Team, (Australia)
05-Jun-2016

Magnificent China

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Product

Service rating : Well organised and presented tour.
Product: Absolutely magnificent - the guide, the knowledge and information presented, the tour including all the visits, the accommodation, food and the transportation. Not one fault at all!!! Truly remarkable in every way!!

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Welcome home from your Wendy Wu Tour. We're so glad you had a good time in China. It's such a fascinating part of the world and it's great to hear the tour was a success. Thank you so much for your feedback.

Kind Regards,

The Customer Relations Team, (Australia)
15-Mar-2016

Vietnam Impressions

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Product

Service rating : Minh was an excellent guide, very helpful, knowledgeable and friendly
Product: I think we could have skipped the temple as it was too long a day and traffic was exceptionally slow

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Thanks for the feedback regarding your Vietnam Impressions tour. We take a lot of pride in our guides, so it's always great to hear when our guests enjoyed their time with them. Your comment about the temple has been passed on to our Product team and we hope to welcome you to another Wendy Wu Tour soon.

Kind Regards,

The Customer Relations Team, (Australia)
01-Feb-2016

Majestic Yangtze

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Product

Service rating : Excellent service throughout
Product: The only problem I had with the tour was that 3 of us ladies went and we were promised that we would get the single supplement costs back as we were prepared to share with others. The tour was in October and still haven't received this.

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We are very pleased to hear that you enjoyed your Majestic Yangtze tour and appreciate the time you have taken to provide a review.

From looking over your booking arrangements and passenger tour manifest, we can see that there are no other willing to share female passengers in your group. As such, we were unable to match you up to share throughout your journey and therefore no refund is due.

We trust the above has clarified your concerns however, do let us know if we can be of further assistance.

Kind regards,

The Customer Relations Team, (Australia)
24-Dec-2015

Grand Tour of Indochina

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Service rating : Just as we experienced in China, this tour of Vietnam, Cambodia and Laos was well organised and went like clockwork. Very enjoyable.
Product: Great Itinerary, very competent guides and a great group

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We are so pleased to welcome you home from another Wendy Wu Tour! It's great to hear that you enjoyed your time in Indochina. Thank you for sharing your feedback with us.

The Customer Relations Team, (Australia)
17-Dec-2015

Vietnam at a Glance

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Product

Service rating : Our guide John was excellent and his history made the tour enjoyable.
Product: The first coach in Saigon was pretty ordinary but after that every thing was excellent.

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Thank you for your feedback.

The Customer Relations Team, (Australia)
16-Dec-2015

Spirit of the Yangtze

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Product

Service rating : Nights became a bit rushed. Dump the dumpling lessons. Fantastic tour director. Hot pot was ordinary and the restaurant bathrooms were the worst on the tour.
Bus from Chendu was second rate, I know there was a problem but the standard was dropped and not enough stops on a five hour trip. Service on Victoria Sophia was excellent but the food was average.
Product: Had a great time with a great group

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Thank you for your feedback. We are pleased to hear you had a great time touring China and the Yangtze River. We have forwarded your feedback in regards to restaurants visited to our Product team for review.

The Customer Relations Team, (Australia)
15-Dec-2015

Vietnam Highlights with Sapa

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Product

Service rating : Mostly OK with exception of the drinks. Cant you incorporate say two drinks per meal per person and if more is required then they pay and if they don't have two then it's a win for the service provider. Most annoying to most of the group i was told when handling money etc for drinks which could be handled better.
Product: We were thinking that Sapa would be a good home stay as apposed to the Meakon.

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Thank you for taking the time to share your experience with us. We have forwarded your comments to our Product team and ground operator for review.

The Customer Relations Team, (Australia)
14-Dec-2015

Cities of the Orient

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Product

Service rating : The response to the survey submitted was excellent. The couple of minor issues we raised were dealt with very professionally
Product: A great balance of sightseeing the major tourist attractions and cultural lifestyle of China. Being a 'shopaholic' perhaps a few more markets would appeal to me (of course this does not apply to all tourists). Wonderful national guide and local guides. Thoroughly recommended.

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Thank you again for providing us with such detailed feedback.

The Customer Relations Team, (Australia)
14-Dec-2015

Grand Tour of China

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Service rating : Hebe is a great guide, and the local guides were good too. They gave us a lot of interesting information.
Product: There was a lot of travelling within China but we understood that this had to happen for us to see the best parts. We loved China. There was so much to see - perhaps the Li River and the karsts were the most spectacular of all. It was top value!

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Thank you for your feedback. There certainly is a lot to see and do in China and we are so pleased you enjoyed all aspects of your tour!

The Customer Relations Team, (Australia)
14-Dec-2015

Himalayan Adventure

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Service rating : The local guides, the bus drivers were all excellent. It was an experience of a lifetime.
Product: The New Tengre accommodation was very cold. Extra blankets could have made the difference. Our second night was much better with extra blankets. The journey and the view to Mount Everest was spectacular. Thank you to all the local guides especially Lada in Tibet.

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We're so pleased to hear that you had an enjoyable time in Tibet and Nepal and lovely to read that Lada and your local guides took such wonderful care of your group!

The Customer Relations Team, (Australia)
13-Dec-2015

Road to Samarkand

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Product

Service rating : service was excellent. any issues that arose were sorted effectively. guides and tour manager were always fantastic and informative
Product: tour was fantastic, only issue would have been there was too much food and nearly ever meal that was wasted

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Thank you for your feedback.

The Customer Relations Team, (Australia)
13-Dec-2015

Wonders of China

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Service rating : Excellent - thorough and helpful always.
Product: Very well organised and all guides were informative, genuine and dilligent. Couldnt ask for better arrangements and trip.

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As Above
12-Dec-2015

Vietnam Trails

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Service rating : perfect service
Product: thoughly enjoyed could not fault anything we will back to do more wendy wu tours considering China in near future

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Thank you for your lovely feedback. We are looking forward to helping you plan your next trip to China!

The Customer Relations Team, (Australia)
11-Dec-2015

A China Experience

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Product

Service rating : The guides Michelle and Steven were great, very professional and helpful
Product: Really enjoy my China experience

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Thank you for your feedback.

The Customer Relations Team, (Australia)
11-Dec-2015

In Pursuit of Pandas

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Product

Service rating : Food could've been better and healthier
Product: In keeping with the name more panda related activities would've been welcomed.

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As Above
10-Dec-2015

Majestic Yangtze

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Service rating : Ruby was a star! She looked after us extremely well.
The sights were all very impressive and covered all of the "highlights" we wanted to see.
Product: The tour itself was great, but the experience was spoilt just a bit by the difficulty in finding this Englishman a cup of black tea with milk and sugar. If you are catering to "western" tourists, then I suggest you ensure that the hotels that you use provide the things us "western" tourists expect - a nice cup of tea (not green!)

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It's wonderful to hear that you had an enjoyable time in China and lovely to read that Ruby took such good care of your group! We will pass your feedback on to our product team - we hope you've had plenty of nice cups of tea since returning home.

The Customer Relations Team, (Australia)
10-Dec-2015

Vietnam at a Glance

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Service rating : Extremely well looked after by Cung . All the hotels were fantastic although I would rate the one we stayed at in Hanoi one notch below the others.
Product: My only beef is there was no real rest or independent shopping time available. We were exhausted after the trip. And would be very wary of any travel package that says evenly paced.
We will visit Vietnam again but not on a tour and take our time.
Would loved to have stayed in Hoi An a day or two longer and see the beach.

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As there is so much to see and do in Vietnam, it can be quite a challenge to create an itinerary that is well paced, includes all the major points of interest and factors in days of rest. Your feedback is valued and we have referred this onto our Product department for further consideration.

The Customer Relations Team, (Australia)
10-Dec-2015

China & Tibet Discovery

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Service rating : Guides were excellent, Food was good, Activities were varied the group size was larger than we were told (12-16) All staff were friendly and helpful
Product: The Highlights were The Cruise, Tibet the Panda's and the Warriors.The trip consisted of a lot of internal flights and would have been better with a train journey into Tibet to acclimatize to the change in Altitude. The magnificent scenery was spoilt by the pollution.

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Thank you for your feedback. We are so pleased you enjoyed your recent tour of China and Tibet.

The Customer Relations Team, (Australia)
09-Dec-2015

Ancient China

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Product

Service rating : National tour guide was great. Hotels better than I was expecting. Transport arrangements very good. Local guides were a mixed group. One was a former national guide, so excellent. Two were experienced local guides and very good. Two were new at guiding westerners, and struggled to cope with the differences between guiding locals and foreigners. Some of our companions misunderstood one of the optional events (English issues with a local guide) and weren't pleased, but we enjoyed them. I realise Wendy Wu take no responsibility for these events, but that wasn't how those who were upset viewed it. It would be a pity to loose the spontaneity and chance to take advantage of opportunities that arise that these events represent, but it might pay to set guidelines for how these events are described and how aggressively they are marketed by local guides.
Product: Fantastic tour around northern China. Highlights were the world heritage areas in Beijing, Pingyao and Xian. They were awesome and I couldn't fault the arrangements. I'd recommend it to anyone. Least favourite was the performance at the Shaolin Temple, particularly as we'd seen a much better version in a less crowed venue at an optional event in Beijing. The temple is worth seeing, but perhaps also seeing another less commercial temple instead of the show would be a better experience.

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Thank you for taking the time to provide us with such extensive feedback. We are currently investigating ways to better market our optional activities. Your review will be passed on to our Product team for further consideration.

The Customer Relations Team, (Australia)
09-Dec-2015

Essential Japan

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Excellent guide on a very well organized tour

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Thanks for your feedback. We are pleased to hear your enjoyed your recent tour of Japan.

The Customer Relations Team, (Australia)
08-Dec-2015

Rajasthan Panorama

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Product

Wendy Wu are amazing!!!!!!

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Thank you for the feedback! :-)

The Customer Relations Team, (Australia)
08-Dec-2015

Vietnam Escape

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Service rating : Service, transport and tour guides were excellent. Nothing was a hassle, everything was arranged.
Product: Destinations were varied, people very friendly, accommodation was very good.
Too much food provided for lunch. It would have been nice to sit with local people for meals instead of a room upstairs with just the tour group. Meals could have been more authentic.

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Thank you for sharing your feedback with us.

The Customer Relations Team, (Australia)
08-Dec-2015

Golden Triangle

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Service rating : Our tour guide Addison was worth his weight in gold, he totally made us feel safe & secure every step of the way. His commentary & directions were immaculate. Wendy Wu has a guide who is a master of his trade, all other guide were also first class, an excellent tour.
Product: Top tour. will hopefully do another with Addison as tour guide, This tour was value for money and completely enjoyable, Thank you Wendy Wu

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Thank you for your glowing comments about your recent holiday experience to India! We will relay your praise to our local office and Addison.

The Customer Relations Team, (Australia)
08-Dec-2015

Majestic Yangtze

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Service rating : service overall was good, but I could not rate it excellent.
Product: I was the only member of the group not travelling with a companion/partner and I was then 77years old. (widower). The group was friendly and the tour guide very good. I found the tour a bit tiring but generally well organised..

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Thank you for your feedback.

The Customer Relations Team, (Australia)