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Service rating : Orders are always despatched very promptly. I like that the clothes are packed in a sturdy box suitable for storage and come with a travel bag. Sometimes a cedar ball is included which is a nice touch.Product: The jumper is a good weight, soft and warm, and the stripes make for a striking design. The neckline is very wide and low which means you have to wear a top underneath, so a version with a higher neckline would be a welcome addition to the range.
Service rating : Excellent, fast delivery. No hassles whatsoever.Product: Nice but not as soft as I expected cashmere to be.
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Service rating : Love the uniqueness in their style, prompt service and very accommodating if a rare problem does arise.Product: Ahh, just LOVE the colour, warmth and the ease of wearing with jeans or cargos.
Service rating : Being my first purchase i needed help with my size. I called an even though it was busy sales time, the team member was amazing and gave me all the time I needed and the right advice. I had a hoot 'playing' with the team in the Surry Hills pop up sales store where I invested in many pieces and are in love with them all (especially my lounge pants and scarves thanks to Fran!)Product: My Surfer Cable Knit jumper is amazing. I get many comments with the best one being my girlfriend hugging me hello and just staying there saying "I bet you get so many hugs in this jumper, I could hug you all day!".
Service rating : Excellent service thank youProduct: I love my monogrammed sailing sweater
Service rating : Perfect Service - beautiful packaging - thank youProduct: Love it... but it does get rather pilled... have to keep picking the little balls off it!!
Service rating : I have forwarded an email to Banjo & Matilda regarding the problem described below a few weeks ago and have yet to receive a response.Product: I have purchased several items. The ivory v that i purchased developed a hole in it within a few weeks of purchase and after only 2 wears. I have not done anything to cause the problem as this is now the second item that has had this problem, I won't be purchasing any further products from Banjo and Matilda.
Service rating : goods delivered quickly and packaged beautifullyProduct: very happy with jumper except it seems to be balling a bit
Service rating : Good site, timely delivery.Product: It's a present so I hope it's well received.
received in just under a week & that included personalisation
Service rating : Arrived quicklyProduct: My daughter loved the jumper!
Service rating : Lovely clothes, and photography of the current and last model has been excellent. It is important when purchasing online to be able to view the product, not just a pretty model, especially as these products are expensive. Often the Banjo and Matilda pictures of the clothes on the mannequins are of a poor quality and make it difficult to asses the merit of the product, the stark white backgroung makes it almost impossible to view the lighter coloured products.Product: Lovely product, perfect fit, special packaging and ribbon, but the brown colour for the box is simply wrong; it's not a very nice colour and doesn't represent the luxury product well.
Service rating : Delivery was quick, everything was as ordered. When I needed to do a return there was no problem and everything was done quickly and without fussProduct: Love them, the most worn I items in my wardrobe this winter!
Service rating : Love, love love Banjo and Matilda !!Product: Comfortable, roomy and easy to wear.
Service rating : greatProduct: great product and service
Service rating : Great service in dispatching the order within a few days. Love the packagingProduct: Quality product just did not fit quite as I expected.
Service rating : Excellent products and reliable delivery time.Product: It was more sheer than I had expected. It was also longer than my old black sailing sweater but that was a good thing. It was heather grey but looked more cream than previous heather grey items.
Service rating : poor customer serviceProduct: great fit, excellent quality
Service rating : I LOVE THIS COMPANY. EXTRA FAST DELIVERY AND A WONDERFUL PRODUCT.Product: WHAT A BEAUTIFUL JUMPER. I WORE ALOT THIS LAST WINTER AND GOT NUMEROUS COMMENTS.
Service rating : quick delivery and well taken care of packaging!Product: Great fit
Very good customer service and quick delivery
Arrives promptly, love the wrapping
Arrived swiftly and nicely packages. Exactly what was ordered and accurately portayed on the website
Service rating : The sizing is a bit on the small size compared to the usual things I buy. For example, I have bought a large from B&P, but usually I buy a medium size (size 12 Aus). Really fast deliver times- fantastic. Beautiful packaging- seems special. I like the cotton bags for storage.
You might like to know that I accidently put my black shawl through a normal washing machine cycle, with usual detergent, in a front loader, so couldnt get it out until the end, and after panicking, found that it had not suffered at all- I was so relieved! It is still beautiful, and travels very well!Product: I really like it!