The Travel Department is Ireland's leading tour operator and we have been in business for over sixteen years. We are fully licensed and bonded by the Commission for Aviation Regulation, which ensures peace of mind when you book a holiday with us
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My flight to Beijing was cancelled and we were put on a flight to Hong Kong, then to Beijing which meant we missed our first day in Beijing. When I came home I rang the travel department to see what could be done for me and was told to get in touch with British Airways myself. I flet the Travel Department should have made the complaint on my behalf and helped me more.
Service rating : Abandoned to our own devices at foreign airport following cancellation. No alternative arrangements were made even though the flight had been cancelled more than 12 hours earlier. Maybe they were afraid that if people knew their onward flight was cancelled before they left Dublin they might have decided not to travel. I know I would. Terrible service-appalling way to treat people.Product: Food terrible. Relentless pressure to buy add ons. Reaction to complaint dismisive i.e. nobody else complained. Everybody knows the Irish never complain. Perhaps if we did, we would get better service.
Service rating : enjoyed holiday see below for feedbackProduct: REALLY ENJOYED THE HOLIDAY AND LOOKING FORWARD TO MORE OF THE SAME. WOULD'NT BE THAT HAPPY WITH THE DINNERS BUT ALL HOTEL FOOD MUCH THE SAME ABROAD I STILL ATE IT SO NO WORRIES. would love to visit paris for few days so do a trip there sometime. thanks
EXCELLENT AS USUAL.
Service rating : The information provided was excellent. The guide was also excellent. The only problem was some poor weather conditions and that is not your fault.Product: The hotel was fine. The buffet meals were often on the cold side and that was disappointing.
Service rating : We had very helpful service from the Travel department.Product: Our holiday was marvellous. Our guide Donald Yang was a delight and answered all our queries with interest and enthusiasm. We enjoyed every aspect of the trip which was very well planned. Our hotels were comfortable and all travel arrangements were carefully sorted out for us. I could not rate it more highly. Carol Reynolds
Service rating : Excellent professional service with no hiccups.Product: Comprehensive and very enjoyable.
Service rating : Overall we had a lovely holiday & I would highly recommend travelling with the travel departmentProduct: The Melia Mare hotel was definitely 5* and the food there was fantastic - however The Girassol was definitely not 4* - the food was awful.
The tours were great & tour guides were very well informed & friendly & overall I would recommend a holiday to Madeira as it is a beautiful place.
Service rating : We were very well looked after fr om the time we met our guide to the time she left us back to the airport. She gave us good, useful information at all times.Product: The guides were excellent . we particularly enjoyed the two trips into Switzerland.
Service rating : Absolutely Excellent from start to finishProduct: The Legendary Hotel is out of this world. Never before and possibly never again will I experience such luxury Your guide David was excellent too .Thanks again for everything..
Service rating : everything was very organised,
everything was explained to us beforehandProduct: The hotel was excellent and the Staff lovely, it would have been nice if the Hotel was more central.
the trips were great and very informative
very satisifed with the service provided.
Service rating : Tour guide excellent. Tours during trip excellent and meals on tours excellent.Product: breakfast variety poor, especially cereals and coffee from machine undrinkable
Service rating : very efficient great local guide definitely go with them in the futureProduct: maderia night was much better than expected. Keep Roberto as your local guide
The only "problem" I would have is the fact that you cannot book your seat or do an early check in when travelling with the Travel Department especially when you have an early flight you have to be at the airport very early if you want a particular seat I travel with Aer Lingus all the time independently and always book seats/meals and pre check-in so I miss it when I travel with the Travel Department. Also more weekend departures especially long weekends for us that work and find it awkward taking midweek breaks.
Service rating : Overall the service was good but we had to chase up our tickets with the Travel Department before we departed to Madeira. We were told the tickets were emailed to us but they weren't, so they had to be emailed again. We think the tickets should be sent in hard copy to the customer - this is the least that could be done for people purchasing a fairly expensive holiday. The baggage labels were useless and we had to make our own.Product: Madeira was beautiful and the Melia Mare hotel was very nice but many of the staff there were unfriendly and the reception staff were unhelpful. The half-board option, which we had, was very bad value, as the dinners were not worth the money we paid for them. Most evenings we ate in other places and got much better value. We noticed that the 4-star and 3-star hotels were dreadful and we would not recommend that people go on Travel Department holidays to those hotels. Our tour guide Roberto was knowledgeable and helpful and the other guides and bus drivers were very nice. We will return to Madeira but probably not with the Travel Department.
Service rating : The trip was very good value, yet the standards were very good.Product: I stayed in the hotel Liberty and found that the staff in the hotel particularly the waiters in the restaurant, added to my experience. They were very pleasant, professional in dress and in manner. It was a lovely hotel. I enjoyed the trips and overall found it very good value for money. I would recommend this trip and the traveldepartment and would definately take a trip with them again.
Service rating : service from Travel Department was excellent.Product: Our guide Daniel couldn't do enough for us. He was excellent - and so kind and helpful. The Hotel Coso Viejo was comfortable and clean and staff were helpful and friendly. However, they need to do something about their breakfasts. They were v poorly organised - one day ok, next day chaotic, next day disastrous.10-May-2013Nothing more to add to my earlier comment. Excellent
Service rating : No comment needed.Product: Pls see my email & reply from CCC Rachael Treacy of April 16th, thank you.
Would have preferred hotel to be in town centre.
Would like to visit Madeira. Please consider including this destination on Solo Friendly.
Service rating : Overall I was very pleased with the accommodation and with the programme. It was of a high standard.Product: The only complaint I have is that the flight from London to Beijing on British Airways was cancelled. I only found out when I reached terminal 5 and even though I have been told that the Travel Department contacted me, I received no communication. I rebooked on Air China and was pleased with the standard. However I met nobody else on the tour until I reached Beijing. I was unsure as to what was happening. It would help if there was a representative from the Travel Department at Heathrow who could explain and sort out any difficulties and who might gather the group together.
Service rating : The service both administrative -pre-holiday- and from the Tour Guide on the ground was excellent.Product: We had a wonderful holiday and would definitely travel with your company again.
Service rating : The Travel Department has always done an excellent job. They are always friendly and helpful and offer very good value for money.Product: The hotel was generally unsatisfactory. The room was very noisy and the smoke from the smoker next door seeped into the room. I would not recommend this hotel to anyone.
THE TRIP TO BELFAST WAS VERY GOOD31-Dec-2012TUSCANY 9/10/2012 LOVELY TRIP , HOTEL SERVICE EXCELLENT ,TIME IN SENNA ANDZINGNANNA TOO SHORT,OPTIONALTRIP OF WINE TASTING AND LUNCH EXCELLENT,LOVELY GROUP.
THE TRAVEL DEPARTMENT WERE VERY GOOD AND NICE TO US.
THE ONLY ISSUE WE HAD WAS THAT THERE WAS NO ENTERTAINMENT IN THE HOTEL AT NIGHT. WE WOULD ALSO HAVE LIKED A KITTLE IN OUR ROOM.
The trip to Prague was wonderful, it was really well organized not a minute wasted. Our guide Marcella was so helpful, we would have not done or seen as much only for her.We would definitely go with The Travel Departement again and strongly recommend it.We met lovely people in the group and never felt alone. Well Done