rugbystore.co.uk Review

Consumer ratings of rugbystore.co.uk

Feedback for www.rugbystore.co.uk has been compiled from 15761 Customer Reviews

  • Feefo member since
  • 28/07/2014
  • We at rugbystore.co.uk have been the world’s leading rugby retailer since our launch in 1999. Having gained excellent experience in sports retail from our stores across Scotland prior to our online launch, we have since become the most reliable name in rugby retail. Constantly growing over the last 15 years, just like the sport, we are now a home for Everything Rugby. Today, working out of our bespoke warehouse and offices in beautiful Peebles in the Scottish Borders, rugbystore.co.uk supplies players and fans alike with high quality rugby gear and great customer service. We have close ties with all the leading rugby manufacturing brands like Canterbury and adidas, allowing us to be specialist rugby suppliers. Our product range includes: Rugby Boots, Replica Kit, Protective Wear, Rugby Balls and Training Accessories. We also provide free personalisation on our merchandise as well as a state of the art embroidery service for teams and clubs. We know how passionate rugby fans are and we try to share that passion, not only with our commitment to being an excellent rugby retailer but by contributing to the wider rugby community. We have provided sponsorships and supported various rugby and wheelchair rugby teams, run a blog all about rugby and are constantly giving great opportunities to our customers with various offers and competitions. We look forward to providing great products and services in the future as we and the best sport in the world continue to grow around the world. rugbystore.co.uk is a division of Sportswise (Borders) Ltd.

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Anonymous Customer wrote on 17-Mar-2016

Good products

17-Mar-2016
Thank you for following up, it would just be good to hear from you if something would be delayed due to the delivery being after a scheduled time. I appreciate the refund and will definitely be back for anything rugby related.

rugbystore.co.uk wrote on 17-Mar-2016


Thankyou for your feedback it means a lot to us.
I have checked back on our system and it seems that unfortunately the order was placed after the cut off time of 2.30 for the next day delivery. The parcel was collected on the 4th Mar and delivered on the next working day, that being the 7th March. I apologise for any inconvenience but we have to work with the courier service who collect parcels for next day delivery at 3pm. As a gesture of goodwill I will refund the postage for you. We hope you will use our store again in the future.
Kind regards

Louise Scott
Customer Services Team
louise@rugbystore.co.uk
Freephone 08002984352

Anonymous Customer wrote on 17-Mar-2016

Thank you for following up, it would just be good to hear from you if something would be delayed due to the delivery being after a scheduled time. I appreciate the refund and will definitely be back for anything rugby related.

rugbystore.co.uk wrote on 17-Mar-2016

Thanks for your follow up - it is difficult to check when orders are made and whether they are for next day delivery.However it is something that may be worth looking into in the future.
Kind regards

Louise Scott
Customer Services Team
louise@rugbystore.co.uk
Freephone 08002984352

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