Feelunique Reviews

Consumer ratings of Feelunique

Feedback for www.feelunique.com has been compiled from 147333 Customer Reviews

  • Feefo member since
  • 17/11/2010
  • Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world. In addition to the fantastic range of over 20,000 products, over 400 brands online there are 3 beauty stores, 1 hair and beauty salon, a Spa in the Channel Islands, plus 4 store/salons near Paris. With their main distribution centre situated in the UK Feelunique are able to offer a wide range of delivery options to suit the needs of customers globally.

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.feelunique.com
16-Jun-2018

Rate our service

This was my first order from FeelUnique, prompted by a money off coupon from Blossom Hill Wine. Although I'd heard of them I assumed they were a brand of cosmetics, and didn't realise they are actually a conduit for a huge range of discounted cosmetics, hair and body products from every manufacturer you can think of, and then some. I found several really good quality items at heavily discounted prices, all of which were new to me. During the ordering process I was unable to apply my gift voucher, so engaged in a live chat with one of FeelUnique's representatives. She was friendly, helpful and proactive, taking time to ensure I got my money off offer, thus ensuring that I will be more than happy to purchase additional items. My order arrived quickly, and all the products are high quality, full-size and genuine brands. Very happy and looking forward to future orders.

Read more
No Comment
12-Jul

Rate our service

Customer service has always been brilliant , you can’t fault them I’ve always contacted the team via mail and every time I get a fast and helpful response , the representative always makes you feel important.
With regards to produts my feedback is not so great but I do hope this helps them to improve, the products on line look larger then what they are , the “free samples “ are tiny , after spending £120 i thought the free samples would be great but they are tiny the free ted baker perfumes were ones on the paper which u rub on you, on the web it made it look you were receiving the small sample bottles .
Not sure if I will continue to use feel unique as I do see other on line competitors as that could maybe offer better?
Not sure
That’s my feedback
Thank you

Read more
No Comment
01-Jul

Rate our service

Easy site to use, to find particular items or looking for a deal, offer or a budget. Very easy to get information on item or other users feedback, straight forward to purchase, delivery quick. What I really like is the wide varied choice in every beauty sector as well as buying my usual favourites I always end up purchasing something new from a brand that is new or I was unaware of without Feelunique these items have now become my favourites, I would of not found these if I was shopping, it's always value for money as well as an extra discount or free samples, I have never returned anything and enjoy browsing through their site, no hassle of waiting in Queues to pay or advice on product to find the employee only thinks it might be. Always come to Feelunique when pampering myself or others.

Read more
No Comment
09-Jul

Rate our service

Excellent communication regarding order being placed and when to expect delivery. Swift efficient delivery. Products excellent quality. The candle was beautifully packaged and I was delighted with my choice. Would make a really acceptable gift to give to someone special.
I am really impressed with items being offered by Feelunique and anticipate ordering further goods in future. The fact that this initial order was made because of receiving a £15.00 voucher after purchasing travel money from Thomas Cook makes it really special for me.
Thank you.

Read more
No Comment
21-Jun-2018

Rate our service

The products come cute and well packaged. Nearly all the small products are expensive so I do think free samples should be given more to compensate for that. So that you feel you are getting your money's worth. The body shop is quite a good example of a company that is also selling online and the products are worth the price plus you are given discounts or extra gifts. It just makes spending your hard earned money feel more like a worth it thing to do.

Read more
No Comment
13-Jul

Rate our service

I recently made my first order and found the website easy to use, the delivery came quicker than stat d which was great as I needed the products for my last minute holiday. The order arrived in a large box with plenty of protective bubble rap and the products were exactly what I needed especially the factor 50 face spray which was great for not only my face but getting in my headline and offering good sun protection for my head. Thanks

Read more
No Comment
12-Jul

Rate our service

When I ordered I had a voucher code which I wanted to use when I got to checkout i couldn't submit it and the order went through charging me full price I emailed them and they emailed me back very quickly the lady asked me if I would like her to cancel the order and she then credited my account with the voucher so all I needed to do was 're order again great customer service I was very happy with my experience

Read more
No Comment
22-Jun-2018

Rate our service

Discovered this site by accident, but it's brilliant, they are alway's doing promotions and introducing new product's!!! Have never paid p+p as alway's spend over the £15, I have recommended the site to a few friends as well!!!!!
It's well worth looking for your favourite products and you can also choose from a selection of free samples when you place your order!!!!!
10/10 from me

Read more
No Comment
2 Hour(s) ago

Rate our service

This is the first time I shopping on Feelunique. But I feel little bit disappoint with the shipping services. The first time I haven’t received my parcel. But it’s good cause your team send me a new one. And I think the shipping problem will disturbs customers buying inclination. I know it is express company’s problem but if I can received my parcel at the right time I think I will shopping at Feelunique frequently.

Read more
No Comment
2 Hour(s) ago

Rate our service

The products are good, however if I didn’t have a discount code, I would not have purchased goods at the full price. For the average joe, Feelunique prices are bordering on the tad expensive, I know the idea is for you to feel a little bit pampered but the fancy bottles or bright packaging is not a big hit with me, I would just like a good quality product at a very fair price.

Read more
No Comment
24-Jun-2018

Rate our service

Generally receive a good service, however, when placing order this time round, I wasn't offered the option to have delivery at local pick up point as I wasn't going to be around. Courier driver was considerate enough to call me when he tried to deliver and arrange a drop off time convenient to me (includong weekend and evening) which was very good of him.

Read more
No Comment
01-Jul

Rate our service

Fairly good range of products available, although rather expensive.
Bought 2 nail varnishes, fuschia and gold. Very Good quality although the gold one was not as bright as it appeared in the images.
Ordering straight forward and delivery very good. Able to track order which arrived as expected and was left where requested. Would definitely use again.

Read more
No Comment
29-Jun

Rate our service

Great website lots of good deals, but .... I had received discount vouchers from Thomas. Cook, first one work then a week later I received another but this would not work really disappointed as I had a big order and the £15.00 would have helped alit. . Decided to hold off the order in the end and look elsewhere to to see if I could find cheaper

Read more
No Comment
01-Jul

Rate our service

Never used the website before. The website wasn’t that easy to use, but the products that we “bought” with the Thomas Cook voucher were good. The only thing that could have been better was to receive an email to notify when the products were dispatched and due for delivery as I didn’t have a clue when the products were coming!

Read more
No Comment
29-Jun

Rate our service

Feelunique offers an extremely efficient, prompt and helpful service, I personally always go to their website first, and have recommended it to friends and family. Receicently I required a refund due to my own mistake and was amazed that the money was in my account within 3/4 days unlike most other companies. Thank you.

Read more
No Comment
43 Minute(s) ago

Rate our service

Feelunique has a great range of beauty products at great prices! Finding what you want is simple ( the reviews can help when choosing), the ordering and paying straightforward. My order always arrives quickly and everything is well packaged. All in all, a super service. Loyalty rewards too, win win!!!

Read more
No Comment
30-Jun

Rate our service

I love unique because of it’s great and massive range of products. It’s pretty rare that I don’t find what I’m looking for. Although I’m also discovering new amazing brands.
I’ve never had any issues with ordering or delivery, fantastic reliable service.

No Comment
21-Jun-2018

Rate our service

Very pleased with products. would ask that you look at packaging. I receive eyebrow pencil every two months and it comes in a huge box. I feel this could be put into a padded envelope,which would suffice. This would be much better price wise and better for the environment. Thank you.

No Comment
02-Jul

Rate our service

Good range of products to suit all. Items arrive quickly and at a good price. The ability to trial items is very useful and I would be even more impressed if they included new perfume samples when making a purchase. This would encourage me to purchase more fragrance from Feelunique.

No Comment
26-Jun-2018

Rate our service

I have shopped with Feelunique for quite a few years now....and they never fail in excellence!!! Just how great a company they are is proven by my continual trust, and continuous shopping with them!! I couldn`t fault them at all, in any way....and I highly recommend them to others!!

No Comment
09-Jul

Rate our service

supplied very quickly all the different makes of "stuff" I had ordered. Packaging good and apart from plastic "balloons" to cushion the contents, it was re-cyclable. Perhaps consider cardboard strips to add instead of plastic? otherwise, well-done again!

No Comment
13-Jul

Rate our service

GOOD SPEEDY DELIVERY, GREAT CHOICE, ESPECIALLY OF TOP BRANDS, FAIR PRICES.
jUST A THOUGHT THOUGH, THE PACKAGING WAS RATHER TOO LARGE FOR THE ITEM. LAST TIME I ORDERED THIS ITEM, THE PACKAGING WAS MORE APPROPRIATE. WE NEED TO THINK MORE ABOUT SAVING THE ENVIRONMENT.

No Comment
30-Jun

Rate our service

This company seems to get a lot of negated feedback, however
I had a fantastic experience with ordering my products, it was easy to order and the parcel came quick ! Really good packaging,
I had no problems, would recommend
And I would use this website again !

No Comment
18-Jun-2018

Rate our service

Delivery was fast however the item received was damaged. Customer services on the phone were unhelpful however once I got it sorted they were able to give me a partial refund. Overall the process was a bit more complicated than I expected but the outcome was good.

No Comment
01-Jul

Rate our service

Great price ! Carries the products I use. The free gift of samples from a variety of brands has given me an opportunity to discover new products. I’ll definitely be ordering a couple of these in “real” sizes. Most of all....great price !

No Comment