Feelunique Reviews

Consumer ratings of Feelunique

Feedback for www.feelunique.com has been compiled from 147420 Customer Reviews

  • Feefo member since
  • 17/11/2010
  • Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world. In addition to the fantastic range of over 20,000 products, over 400 brands online there are 3 beauty stores, 1 hair and beauty salon, a Spa in the Channel Islands, plus 4 store/salons near Paris. With their main distribution centre situated in the UK Feelunique are able to offer a wide range of delivery options to suit the needs of customers globally.

  • Website

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Reviews

DateServiceRatingCustomer ReviewReply from www.feelunique.com
2 Minute(s) ago

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My parcel never arrived!! Awful service. I had to request a refund due to not receiving the goods!

No Comment
58 Minute(s) ago

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Feel Unique is easy to deal with, always delivers items promptly and I like their range of good quality products.

No Comment
1 Hour(s) ago

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Excellent company the first place to look for make-up, suncreams etc

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2 Hour(s) ago

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Provides a very quick, simple and effective method for ordering its products. I will keep using them.

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3 Hour(s) ago

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Excellent customer service and prompt delivery can't fault it.

No Comment
6 Hour(s) ago

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Arrived on time, wo7ld use again.

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7 Hour(s) ago

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Great service especially when you live out in the sticks as I do.

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9 Hour(s) ago

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Really quick turnaround for orders and deliveries, and good range of products on offer.

No Comment
9 Hour(s) ago

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Order got lost in the post to which they promptly refunded the Saturday delivery charge and sent out a replacement item, which was received the following day. Despite the original loss I was impressed with the speed with which they rectified it.

No Comment
10 Hour(s) ago

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We bought items, first time we had used the service, excellent packaging delivered on time and good products ... thank you

No Comment
10 Hour(s) ago

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they are always a bit cheaper than estee lauder and deliver free

No Comment
10 Hour(s) ago

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Latest

Fantastic company with a great range of products. User friendly website and fantastic delivery service. I have used this website a few times and shall continue to do so in the future!

18-Jul-2018
..

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No Comment
11 Hour(s) ago

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Excellent service very quick and no problems at all.
Packaged really well, so all in tact.
Will use again and highly recommended.

No Comment
11 Hour(s) ago

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I ordered from Feel Unique for the 1st time - To be delivered to my office building in central London. The delivery was not delivered to the correct place, and I had to contact Feel unique to investigate. When the courier said 'item delivered' (but not at my address obviously) there wasn't much more they could do. It frustrates me that they do not offer a track / sign service, considering I spent well over £100. though it was rectified, it took nearly 2 weeks to arrive. I feel nervous to order from them again until they can provide a more secure/reliable courier and delivery system.

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Hi,

We're sorry to hear about the delay in delivering your recent order with us.

Looking at your order we can confirm this was issued with Standard Tracked delivery which comes with tracking.

Please see the email we have sent you offering a solution.

Thanks, Demi

12 Hour(s) ago

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good service

No Comment
12 Hour(s) ago

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The free gifts weren't in the box which was a shame as this was the reason I went with FeelUnique but it did arrive on time.

No Comment
12 Hour(s) ago

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I had ordered a highlight pallete from the brand Anastasia beviley hills on your website, the first one that arrived wasn't packaged very well so it wasn't protected and it arrived in pieces so I couldn't use the highlighters. Then you sent me another one and that one was packaged a lot better but it still arrived to be broken which of citsse may have just been the travels fault. But I wasn't impressed, I was impressed by how well customer service helped me though, so I am happy as I did get refunded for the damaged item. But I'm not sure I will be risking ordering from them again.

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Hi,

We are sorry to hear that your product was received damaged on both occasions.

I can confirm that this will be raised with our delivery partner.

Please see the email we have sent you offering a solution.

Thanks, Demi

13 Hour(s) ago

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Package arrived on time. Packaging was way too big and could not fit through my letterbox which is a shame when you work during post office opening hours

No Comment
13 Hour(s) ago

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Quick delivery. Packaged perfectly.

No Comment
13 Hour(s) ago

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Certain products by the Ordinary have been unavailable for months

No Comment
13 Hour(s) ago

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Great value products. Fast delivery. I’ve never had any problems and been using this company for a few years now.

No Comment
13 Hour(s) ago

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Great

No Comment
13 Hour(s) ago

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Good range of products and brands. Quick delivery

No Comment
13 Hour(s) ago

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Fantastic range of products and excellent customer service

No Comment
14 Hour(s) ago

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Great service and I loved my products

No Comment
14 Hour(s) ago

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Very good the product is amazing delivery service brillant

No Comment
14 Hour(s) ago

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Great service ..... Fast and efficient

No Comment
14 Hour(s) ago

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Good prices and very prompt delivery

No Comment
15 Hour(s) ago

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Ordered at 2pm and with me by 10am the next day! (And with free samples) Perfect service

No Comment
15 Hour(s) ago

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Great service, great products and well packaged! Will be buying through feel unique again.

No Comment
15 Hour(s) ago

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i wait almosu20days but i didnt recieve parcel

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Hi,

Thank you for your valuable feedback.

We are sorry to hear that you have not received your order.

We have looked in to this and have sent you an email to make sure this is resolved as quickly as possible.

Thanks, Demi

15 Hour(s) ago

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My first order with this company was excellent. Absolutely no complaints whatsoever. Would definitely use again.

No Comment
16 Hour(s) ago

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I love them in so many ways although am disappointed they don’t have the sole that stops foot odour

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22 Hour(s) ago

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Pleasantly surprised at the speed of service!

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23 Hour(s) ago

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They have a good range of products and arrive quickly.

No Comment
25 Hour(s) ago

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Delivery was excellent as was the product

No Comment
27 Hour(s) ago

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Great range of products and great offers, and free delivery over £15

No Comment
28 Hour(s) ago

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very lengthy process to buy. Vastly overpriced and very oily. 'Feel my feet are greased. It was not absorbed in any way that I could appreciate

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Hi,

We are sorry to hear that you were not entirely satisfied with the product you received on this occasion.

Please see the email we have sent you.

Thanks, Demi

28 Hour(s) ago

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As always, excellent service.

No Comment
29 Hour(s) ago

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na

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29 Hour(s) ago

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Amazing, all products arrived on time and Undamaged

No Comment
30 Hour(s) ago

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Always great range of products and service

No Comment
31 Hour(s) ago

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Always fast and reliable service and delivery. However, this time the parcel was damaged when it arrived, but that is not Feelunique's fault. Fortunately the contents were intact!

No Comment
31 Hour(s) ago

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Speedy delivery.

No Comment
32 Hour(s) ago

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I was very pleased with my order, and will be using it again, many thanks Ian Taylor

No Comment
32 Hour(s) ago

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Have used this site for years now and have always been delighted with the quality and service.

No Comment
33 Hour(s) ago

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fast delivery and kept informed of timescale

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34 Hour(s) ago

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Great products at a great price and always a great delivery service

No Comment
35 Hour(s) ago

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Quick delivery and easy to order online

No Comment
35 Hour(s) ago

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Good communication, prices, products and fast delivery

No Comment