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Service rating : We have booked several city breaks through Travelzoo and have found them all to be very good. it helps that your service reduces the work we would have to do to find these deals ourselves. They are always good value for money too, we have never found on arrival that they have been low grade.
Meals deals and Spa deals on the whole have been good too, although I have had a couple of disappointments with meals and when going to one spa event with a friend we found that our experiences had been different.Product: We had been to raven wood before and so when this deal came available we were very keen to return. The deal was good and also value for money, although we did wonder if the menu we were given was not the same as other people in the restaurant.
However, the one thing that did spoil it was the more senior waiter. I'm not sure if he was the owner/manager/maitre d, but I found his behaviour at first amusing/eccentric but eventually very rude. He was very brusque in his manner at all times, whether in speech or in deeds. He may have felt that as we were not paying the full price we were not worthy of any politeness or attention, but we did buy a bottle of wine and may have ordered an extra course had he shown a more positive attitude towards us-he missed his opportunity to "upsell" his company's services. I feel that from the business' point of view offering these deals attracts new business- it is an opportunity for the restaurant to impress customers with vouchers, so that they will wish to return at later date and probably pay full price-maybe even stay in the hotel. These same patrons will also give a positive account to their friends and family who may also make a booking based on our recommendation. Unfortunately this was not the case this time. We left only a very small tip, which was a shame as other members of staff more deserving would not have received what we may otherwise have left.
Service rating : Travelzoo's service quick/efficient.
Hotel : A very comfortable room + en-suite (although pillows not soft), well presented and clean/warm.
A very good evening meal indeed for both of us, all courses were carefully presented, well served and tasted delicious. Breakfast not quite the same standard - eg. disappointing cereal choice (no bran/muesli), sliced bread, usual toaster problem (either underdone or over done a second time through!) - but the hot meal very enjoyable, especially eggs benedict.Product: A pleasant hotel with kind staff. Cf comments above.
Goldborough Hall was beautiful even though the weather was so ugly. The food was absolutely exquisite and some of the most imaginative and tastey I have had anywhere. The Hall itself is beautifully restored - my only complaint would be that it was mostly beige! The beautiful and historical architecture cries out for rich colour I feel but then that is me - I am a professional artist and designer and love colour! Otherwise I would highly recommend this venue for a relaxing weekend and will return myseld when the weather allows a look at the beautuful grounds.
Service rating : Very good, as TZ, has also reminded us of the expiry dates of all the vouchers we have purchased. Not too sure about this, but I think that TZ have sent us emails before we have arrived at a destination, saying that if anything is not as it should be, they have left a customer service number that we can contact to sort things out.Product: The meals were of very good quality & taste , we both had dishes that we had never tried before, well done Seven Stars team.
Service rating : The headline saving on the Travelzoo offer was 50%, but this is actually against each course being priced individually. On the notice board outside, the restaurant offered a daily 3-course meal at a fixed price, against which our Travelzoo saving was really only 25%. However, a saving is a saving, and the meal was delicious!Product: The restaurant was in a yard set back from the High Street and one had to go through a narrow passage between the two Odell shops on the High Street to get there. The place was very nice, warm and welcoming. The menu was varied and inviting, with all choices available. Our party of 4 people all thoroughly enjoyed their 3-course meal, both in presentation and flavour. Service was very good throughout. Highly recommended and we will definitely return, as well as tell our friends about it.
Service rating : Lovely place and a great welcome from the volunteers who were all passionate and knowledgeable about William Morris and the work of the group who lived at Kelmscott.
Because of the timed tickets, the house never felt crowded, but equally we were able to spend as long as we liked in the house.Product: Local deals are attractive
Service rating : Had lovely relaxing chill out with my best buddy. Staff were friendly and helpful, especially the spa receptionist. Facilities were clean.
Suggestikn: Would be nice to have area where you could have light bite without having to get changed out of robe.Product: Great deal. Treatments were very good.
Service rating : My daughter and myself came away both very relaxed. We both agreed that it was the best massage and facials we'd ever had. All the staff were so friendly. They even catered for my daughter from the main restaurant a tai green curry she is vegan.Product: A very good deal. Thank you Travel zoo.
Service rating : I had to contact Travelzoo as with the bad weather the beast from the east brought we couldn’t physically use the voucher before the deadline and they very kindly extended the voucher so we could use a few weeks later without any problems.Product: The hotel was nice, looked newly refurbished. The staff were pleasant and helpful but unfortunately we were forgotten about for about 25 minutes once we’d been seated, I had to ask them to serve us, and I had to remind them I had also payed for prosecco in the deal. It tasted good and was displayed in a very modern way.
Service rating : We booked this as a group of 6 and requested a table by the window which we were allocated. The service was very efficient and the 2 course meal with coffee was delicious. In our opinion the Eden small hotel group have the best of staff.Product: This was a lovely meal with friends and we felt well catered for.
Service rating : Always had an excellent deal from Travel Zoo and have had loads! The only one which was extremely disappointing was the meal deal at King Hotel, Shrewsbury. Would never go there again! It was definitely not worth the money.Product: The hotel was excellent as was the food. We had had a problem with the snow! and had to re-arrange our break 4 times. The people at the hotel couldn't have been more understanding. We thoroughly recommend the hotel and will certainly be going back again.
Service rating : Good and service excellent. Needs some update with the decor, as it look a bit tired on places, especially the extension/side room which was pretty drab. However, we really enjoyed the food which was top quality.Product: Great value!
A very enjoyable experience, given by an excellent pilot. Even flying a 737 simulator it was the real deal. I flew into the old Hong Kong airport, through the skyscrapers. I was amazed at how everything happened so fast, good job I had a great copilot who did the flaps etc whilst I kept on the run way line.
Service rating : Very easy to use Travelzoo’s services and almost always very good value. Have only once found a deal to be anything but and Travelzoo very quickly righted the wrong! A great company to use.Product: Truly delicious food in a friendly, cosy environment with excellent service.
Service rating : Travelzoo is always a go-to favourite of mine. There are some terrific deals and they're always good value for money. I use the service for getting deals for myself, friends and family.Product: The staff are very friendly, professional and knowledgeable about the venue and menu. Lovely atmosphere. Would definitely recommend and will go back.
Service rating : Very pleased - this is the second time of taking up this deal. Also very grateful to Travelzoo for extending the validation date of our voucher, due to an unexpected hospital emergency!Product: Excellent food and very friendly service. We found the meal portions rather challenging!
Service rating : We could'nt get through to the hotel the first time so we called Travelzoo and they were able to help us, only problem is that we had to call back the restaurant to book our seats.Product: We bought 4 tickets but only 3 could make it, so the manager was so good to allow us to have a 3 course meal instead of the 2 courses had 4 people turned up. Food was plentiful and staff were great, no problems and we will come back again.
Service rating : Good service as ever from Travelzoo. Have been a customer for a while. When I had to cancel the deal due to illness, the hotel were very accommodating and gave us another date.Product: Very good deal. Friendly staff, good service and excellent food. The bedroom was a good size,had a very comfortable bed with lovely linen and towels and had a comprehensive tea/coffee tray with quality items.
The only downside was that the hotel needed some redecoration.
Service rating : Excellent customer service as always. Never had a problem with the many deals we have purchased. Huge variety of deals on offer, both locally, nationally and internationally.Product: A little oasis in this mad world. My daughter and I were treated with the utmost discretion. We both thoroughly enjoyed our pamper package; the hot stone massage was SO relaxing and the pressure applied was just right. Staff were sensitive to the fact that we were going for lunch afterwards, so used less oil on the Indian head massage.
All in all, another great deal from Travel Zoo, thank you!
Service rating : Been Travelzoo members for several years. Good range of offers. Encourages trying out new venues or experiences. The ' number of days left ' reminder is a helpful service.Product: Service was good and staff very pleasant. The afternoon tea was good rather than outstanding. A venue to go to when it's not a chilly and very damp March day "!
Service rating : On the second attempt (the first was snowed off) despite the snow we had an excellent meal, cooked to perfection. As always the service matched the food. Highly recommendProduct: Excellent value
Service rating : Lovely meal and atmosphere. Been a few times now and they never fail to deliver a superb evening. The staff are excellent showing attention to detail in every course.Product: We bought 2 vouchers. Great value for money.
Service rating : Firstly, our experience was excellent. Every member of staff was friendly, approachable, and helpful at The Partridge, so it merits a very good choice for this deal.Product: The food was very good indeed. We didn’t have to wait long and the staff were attentive without being intrusive. Although I ordered the beef rib, I was told it hadn’t been delivered that morning but ox cheek was offered as an alternative, which I had, not having eaten it before. It was absolutely delicious with no fat. My husband chose coq au vin which was equally delicious.
This was a very good deal as each course was beautifully presented as well as being very well cooked. We shall definitely return and recommend The Partridge to friends.
Thank you for an excellent experience and Well Done to you all.
Wynne and Mike Monk
Service rating : A fantastic experience seeing these wonderful birds up close. Faith was excellent in explaining all about the birds. A great way to spend an hour. Well recommended.Product: Very good value for money.
Service rating : A brilliant Travelzoo offer....... maybe a slightly higher price to include one 'beverage' per person and then any additional drinks at the restaurant high prices?Product: We could not fault the meal or service in any way ... a truly wonderful experience we will return.
The only 'downside' was the high cost of drinks - we appreciate that this is a high end restaurant but the drinks were quite extortionate.