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Service rating : Travelzoo were excellent - received the voucher straight away and redemption instructions were very clear.Product: This is the 3rd time we have dined at the Park Terrace, and unfortunately standards seemed to have really slipped since our last visit around 2 years ago. The restaurant was half empty and yet the service was painfully slow, on several occasions we had to actively look for a waiter to take our order or ask for another drink. We were left for over 20 minutes with the menus for dessert before I had to find someone to take our order.
The portion sizes have also become smaller, whilst the food was pleasant enough it wasn't mind blowing and there definitely wasn't enough of it. Would have been good to have the option of ordering some sides as well with the main courses, my fish was served with just a tiny handful of vegetables, I'd have liked more.
Overall I can't see us going back, it was a pretty disappointing meal and to be honest not that great value considering how little food we actually had.
Service rating : I have written comments on the hotel but am unable to submit itProduct: This was a gift for my daughters' 25th wedding anniversary. Although the bedroom was very nice, the ensuite was below standard, the shower rail was not fixed properly to the wall as a result the shower curtain kept sliding off resulting in a flood of water on the floor. The toilet overflow was constantly running, fault with the cistern once the toilet was flushed. The hotel itself is looking as though it needs an injection of capital. The pool had a jacuzzi, in which two of the seats were broken with screws hanging proud. If someone had put their hand there they would have had a nasty wound. My son-in-law is vegetarian and ordered the red pepper paella. It came as a risotto and he was offered chips to go with it ( this is a rice dish?) the dessert my daughter ordered was described as a tart and it came as a sponge? Tart is pastry? I wonder if they have a problem with descriptions of food? I stayed at the nant ddu several years ago and it was superb. I understand it is under new
management. Difficult to rate this as good although other aspects of the hotel were good.
Service rating : I have always found Travelzoo's service to be very good.Product: It was an excellent value for money deal and the service at the Anvil was excellent. We enjoyed the meal too. One little niggle was that the meal was presented on a wooden platter and my meal, ( scampi tails and sweet potato fries with a salad which had a nice oil dressing,) came in mug shaped containers for the fish and chips which one could live with, however the salad was on top of a paper serviette on the platter which didn't make for easier eating! Perhaps I was supposed to pull the paper napkin away and leave the salad on the wooden platter? A little individual dish would have been preferable. However the salad was delicious and the entire experience a delight.
Service rating : The information about the various deals is clear, and I've never had any problems with TZ deals.Product: This was excellent value for money at a stunning little hotel. We would certainly look out for any further deals there.
Service rating : Good offer that worked wellProduct: Lovely location, food and staff. What more do you need.
Service rating : Really easy to buy and get voucherProduct: Had a fantastic day with my two sisters. Looked after from time we arrived, food fantastic and treatment was perfect
Service rating : Nothing to complain about hereProduct: Third time of going to the Beetle and Wedge.
If you have never been before then do so.
The riverside location is lovely, especially in the warmer months.
Service rating : for this deal okayProduct: did not feel this treatment was value for money. facilities were good staff very helpful and friendly. food excellent.
Service rating : Great place, just one comment. Would have liked the waitress to have offered instead of us having to ask for more tea etc.Product: Very good food
Service rating : Couldn't fault the service..Product: Very friendly & good value.
Service rating : Quick responseProduct: Great hotel.brilliant location. Food is great.
No complaints at all
Service rating : Easy to book and user friendly. Well worth the money.Product: Initially we were a little concerned about the lack of changing facilities at the spa but it wasn’t too busy so it all worked out. Plenty to do in the spa, our favourite being the outdoor hot tub and the freezing cold outdoor pool ( no kidding).
The cream tea was lovely and it was nice enough to enjoy it on the patio with a view of the sea.
A lovely day!
Service rating : Very easy process from start to finishProduct: Lovely restaurant, tasty, well presented food and friendly service. What more could one want.
Service rating : Having experienced this venue on a numerous occasions through Travelzoo the meal was not to standard as we had previously experienced before. Whilst the food was of good quality there was not a lot of it.Product: While i accept the offer price that we have from Travelzoo, which I have experience before, we found that the it was actually a taster menu this time and for a few pounds more if paid direct to the hotel could have had a lot more of a better quality meal.
Service rating : fineProduct: we enjoyed our visit
Service rating : No hassle very strIghforwardProduct: Totally relax in afternoon . Laura was very professional and used Flemish products which were amazing . Afternoon tea also v good. Thoroughly recommend
Service rating : Good service. Clear instructionsProduct: Very good value for money. Good service. Highly recommended
Service rating : Great as ever.Product: Nice location and tidy restaurant, but our 3-course lunch took us from 11.55- 14.35.Service was awful, customers were asking for menus, then had to call a waiter again to take their order. On top of all this, we were charged, without our consent, £2.52 service charge! Very poor, I am glad that this was only a visit to Henley on Thames, would not eat there again, much better service from the Bristol location.
Service rating : Excellent !Product: What a gem of a find, excellence food, friendly staff who couldn't have been more helpful, we will be back!
Service rating : Service from Travelzoo is prompt and efficient. Hotels used via this service have, so far, always been of a good standard.Product: A very attractive offer, good hotel in a super location; can't praise hotel high enough and we would return.
A lovely venue, beautiful setting, friendly and helpful staff. The food was divine and the service was exceptional.
Always great deals
Service rating : Fantastic views & lovely hotel.Product: Best room at the front of the hotel over looking the lake & mountains. Fab breakfast & all the extra complimentary gifts in the room were excellent
Service rating : BrilliantProduct: Fantastic deal! We had a superb meal with excellent service at The Old House at Home.
A very enjoyable experience, given by an excellent pilot. Even flying a 737 simulator it was the real deal. I flew into the old Hong Kong airport, through the skyscrapers. I was amazed at how everything happened so fast, good job I had a great copilot who did the flaps etc whilst I kept on the run way line.
Service rating : No problem receiving the voucher and worth every penny, great value.Product: Yet again after our Third visit it was fantastic!! Great place, staff and superb Food....
Service rating : Good communicationProduct: Interesting fun time. Quite exciting. . Really friendly helpful and knowledgeable staff. Location of school was rather hard to find.
Service rating : Excellent offer - great value for moneyProduct: This offer enabled us to sample the menu of this lovely hotel. It was first class & we will be back .The offer was great !
Service rating : Easy payment, evouchers printed and redeemed no haste on the dayProduct: Great deal on a brilliant show- high wire act were amazing!
Service rating : Easy to bookProduct: Good quality meal friendly staff and very good value
Service rating : Will definitely use again.Product: Booked for 12 family members so saved a good few pounds booking with travelzoo and had a fab day out too
Service rating : Very easy to book, good valueProduct: The food was fantastic and the service great, but the hotel is in need of new soft furnishings and the outside including the drive attended too
Service rating : Brilliant deal, would maybe not have gone without this.Product: Enjoyed every minute, an excellent place to visit
Service rating : We had a lovely stay and the staff and service was excellent. Food was vey yummy!Product: Excellent location and quaint hotel we had a lovely stay
Service rating : This package was excellent value for money. The hotel was awesome in a beautiful setting and the Spa experience was amazing! The lunch was excellent!Product: It was amazing and we shall definitely be going back again! Thank you for this amazing deal!
Service rating : Lovely hotel in walking distance to river and shops. Great afternoon tea served by friendly and helpful staff.Product: Excellent value afternoon tea with chocolate fondue to follow. Who could ask for more !
Service rating : As a regular customer, it meant my expectationsProduct: competitive value.
Service rating : Brilliant value for a top restaurant Product: Amazing food and service.
Service rating : Highly recommend. Food very good. Staff brilliant.Product: Would go again.
Service rating : Food excellent. Service was laid back which was fine midweek. Think it may have been a problem on a busier night.Product: Delivered what it said on the box! No exceptions or pared down portions. Sometimes you’re made to feel a second class citizen when using a deal voucher. This was do not the case at Ostlers. And yes we were so impressed we will go back and pay full rate for a meal in the future,
Service rating : Easy to use to see local offersProduct: Excellent value for money with the Travelzoo voucher and again a fantastic meal
Service rating : Spot onProduct: Brilliant deal
Service rating : simple reliable process, easy to buy the voucher, book the meal out and redeemed easily at the venue. simple and excellent all round.Product: Great place, great service and food...a real bargain, very pleased with a great lunch out!
Service rating : Very goodProduct: Excellent offer. Great food at a great venue. Waiting staff were exceptional and were willing to offer alternatives for various food intolerances. Front of house staff were slow to great and find us a table which was a little strange as the bistro was not busy. Other than that an excellent evening with excellent food.
Service rating : very goodProduct: Enjoyed the visit with my daughter and may return, but the full price is a little daunting.
Lovely meal gorgeous fillet steak
Staff were very attentive
Enjoyed our first visit today and will
Definitely go back
Service rating : Travelzoo is always excellent value for money.Product: The food here was exceptional. I had sea bass, very good and crème brulee, the best I have tasted.
Service rating : Always excellent deals , easy booking and good follow upProduct: 5* plus
Will certainly visit again
Service rating : Travelzoos service is excellent No problems at allProduct: Excellent meal and good value in superb surroundings but service was rather slow We had plenty of time that afternoon but felt as though we had been forgotten about
Service rating : Always goodProduct: The inn was very clean, room recently decorated and king size bed very comfortable, staff friendly dressed in black and white, plenty of parking, outside of inn being decorated when I was there, ideally located in beautiful valley, dog friendly and bar well stocked. Breakfast included fresh fruit with raspberries strawberries and blueberries. Cooked breakfast was fresh and salmon and fish in milk available - wow breakfast. Very good evening meals well cooked and large portions. Well done the manager and staff.
Service rating : okProduct: The hotel was a little disappointing, the room was tired and bathroom required updating.
The menu for the evening meal was good, however the food did not deliver on taste.
The breakfast was disappointing and again lacked taste.
Service rating : Lovely place and a great welcome from the volunteers who were all passionate and knowledgeable about William Morris and the work of the group who lived at Kelmscott.
Because of the timed tickets, the house never felt crowded, but equally we were able to spend as long as we liked in the house.Product: Local deals are attractive
Service rating : So easy to purchase special offersProduct: It was amazing the pilot that was with us made our "flight" time great fun will definitely book this again
Service rating : good serviceProduct: Very good deal - and excellent venue
Service rating : Very easy to book and redeem.Product: Really excellent value for money the surroundings were lovely and the food and service exquisite.
Service rating : Travelzoo service was goodProduct: Unfortunately my husbands lamb was so tough he was unable to even cut it with a steak knife, service was very very slow despite there only being less than a dozen guests
We waited nearly an hour for our meal
Even the pudding sauce was burnt
For a beautiful venue we felt very let down
A lovely evening spoilt
Service rating : Very good. Easy process.Product: Great value. Basic accommodation with old fashioned shower. Staff excellent.
Location ok for lakes 30 mins drive.
Service rating : Tasty food, pleny of choice..Product: Great value!
Service rating : I complained that we paid over £5 more for this deal than you can actually get at the restaurant. Your response was that they offer a free sweet to compensate but they did not offer us this on our visit. I had to complain twice to TravelZoo before you acknowledged that we had no deal and in fact paid more.Product: We paid £29 for two for this deal for a two course set meal. At the restaurant the deal is only £11.95 per person for the same deal! Therefore we paid over £5 more for the same deal, so extremely unhappy with this "deal". No saving whatsoever.21-Apr-2018Service rating : Normally good offers but on this last occasion we paid more for the deal by over £5 than just walking in the restaurant so has made me wary of these deals in the future.Product: The deal was not a good deal and cost us more (over £5) than it would have by just going to the restaurant
Service rating : Great dealProduct: Excellent value
Beautiful spa and treatments
Service rating : I made a mistake and clicked on deal twice. I had to then contact staff. This was quickly rectified and the staff friendly and very helpful. Thank you.Product: The food in particular was very good. We had a lovely stay at the Metropolitan Hotel.
Great value for money a very enjoyable evening
Service rating : Travel zoo always good serviceProduct: Not much choice
Small portions of starters
Main course not very hot22-Apr-2018Service rating : Very good offersProduct: Not much choice on set Menu, portions small
Main course not very hot , also Pasta very al dente!!!
Service rating : Very good.Product: The guided tour of the castle is excellent.
Service rating : Good selection of dealsProduct: Amazing value
Service rating : Very goodProduct: A wonderful once in a lifetime experience!
Service rating : Always perfect service !!!Product: Fantastic environment.
Delicious and sophisticated food . Beautifully presented !!
Service rating : It usually is excellent..Product: We had a great time in Rye.
Service rating : I cannot fault it!!Product: Lovely welcome. Nice ambience, although it would have been brighter if the beautiful fire (gas) had been alight; it was a grey, chilly and windy day. Very attentive and pleasant staff and delicious afternoon tea!
Service rating : Another Brilliant offer. Well DoneProduct: Outstanding food outstanding atmosphere outstanding service.
Service rating : Good range of trips and holidays at excellent prices easy to useProduct: Clean premises, friendly staff and lovely food what more can you want, this was a birthday treat for my mother 87yrs, choice of tea coffee orange juice plus wine or mini bottle of prosecco, driver able to take the bottle of prosecco away. Super service. Would recommend the Granary Hotel and will be returning
Service rating : Travelzoo is always a go-to favourite of mine. There are some terrific deals and they're always good value for money. I use the service for getting deals for myself, friends and family.Product: The staff are very friendly, professional and knowledgeable about the venue and menu. Lovely atmosphere. Would definitely recommend and will go back.
Service rating : Lovely hotel in a great location. Lovely restaurant and great atmosphere.Product: Excellent value deal in this lovely hotel.
Service rating : There are many excellent deals advertised on Travelzoo. I wish I had time to take up more of them!Product: I bought a single voucher and one for 4. So the grandchildren, their mother and both grandparents had an excellent day on the Bluebell Railway. We are local so any opportunity to travel on a steam train is seized. It is great to see how the volunteers have extended the line and developed a fantastic journey into the past.
Service rating : Easy to use vouchers.Product: Brilliant value, Hotel lovely, staff very friendly, great facilities.Very positive experience.
Service rating : Very efficient.Product: Really good deal. Probably wouldn't have paid the right price so it gave us a chance to do the trip.
Service rating : EfficientProduct: Very good service in pleasant surroundings. Food very good. It would have been nice to have had the side dishes included in the deal as these were necessary to complement the mains
Service rating : Excellent service from Travelzoo as always!Product: Great deal, really good value for money.
Service rating : Lovely venue, food delicious, staff attentive & welcoming. Thoroughly enjoyable afternoon.Product: Great deal.
Service rating : It was goodProduct: very friendly staff, a good selection of cakes sandwiches and scones
Service rating : Easy to book and review for recommendation was spot on.Product: Meal was very nice, enjoyed all courses. The taste and presentation of the food was excellent along with the service. The ambiance of the bistro was also very nice. Would recommend.
Service rating : Have always enjoyed deals from travelzoo. The only time i had a problem with a merchant they acted promptly and effectivelyProduct: A lovely venue. Being refurbished. Great host and delicios food. Highly recommend the deal and its setting
Service rating : Product:
We had lunch on two consecutive Saturdays. On the first Saturday some friends had dined the evening before and had pre-paid for a glass of wine each for us. It was quite a performance to 'find' the credit for the drinks and left us feeling a little uncomfortable. Finally, after taking seats at our table, the original Receptionist who we asked, arrived to tell us that she had, in fact, found a £13+ credit. We felt this could have been handled more efficiently. When we were redeeming the credit, we weren't shown a wine list with glasses of wine (previously available) and were brought two medium glasses of wine. On our second visit the following Saturday, my husband bought a medium glass of wine and when we went to pay it was £4.99, therefore we were not given full value for our friends credit the week before. All in all a poor show and the staff could have made things much clearer as to what we were entitled to.
Service rating : No problem with the order. Voucher was bought as a Christmas gift for my brother and sister-in-law.Product: By all accounts, their experience was disappointing. When they tried to book, they were told they had to give 48 hours' notice. Fair enough, but tone was a bit churlish and did not start things off well. When they arrived and asked for Prosecco, they were told there were no clean glasses and had a lengthy wait. Gluten free option was prepared for my sister-in-law and they both enjoyed the food and lovely location, but they did not rave about it, because of the service.
Service rating : Great offer looking forward to more like thisProduct: What a lovely hotel in a lovely part of the country we enjoyed it so much that we think we might even do it again !! Staff very helpful and afternoon tea very very nice thank you travel zoo for such a great deal
Service rating : EXCELENT!!Product: FABULOUS!!!09-Apr-2018BRILLIANT !!
Service rating : We booked this as a group of 6 and requested a table by the window which we were allocated. The service was very efficient and the 2 course meal with coffee was delicious. In our opinion the Eden small hotel group have the best of staff.Product: This was a lovely meal with friends and we felt well catered for.
Service rating : Appreciate you keep in touch with reminders, and more offers.Product: Red Lion Hotel, Salisbury
very central, close to all the amazing shops, the Cathedral etc.
Excellent Food and attentive service.
No doubt we will be back !
Service rating : Excellent restaurant and great service.Product: Great deal
Service rating : kept upto date by travelzoo with voucher details.Product: exquiste dining experience.
Service rating : Great service, thank you.Product: Lovely cosy pub with open fire. Friendly staff, meals excellent, accomodation very good. Would definitely recommend.
Service rating : Easy to arrange.Product: Lovely treat. Great value.
Service rating : easy to use, some good dealsProduct: nice hotel, very helpful staff and good area
Service rating : Very helpful when I contacted about a missing voucher. Excellent serviceProduct: Excellent deal, the food was to die for.
Service rating : Simple to purchaseProduct: Pleasant dining experience good menu and hospitable staff, really enjoyed the meal at Dusty Miller
Service rating : Excellent serviceProduct: Superb service, food and staff! A place that never fails to impress. Recommend without any reservations
Service rating : Voucher easy to buy and use.Product: Treatment (although very good) was advertised as 40 minutes but only lasted 25; jets weren’t on in hydro pool, had to go up to hotel reception to request them as spa reception was unmanned (staff there very helpful); quite a few little bugs in shower.