Travelzoo Review

Consumer ratings of Travelzoo

Feedback for www.travelzoo.com/uk has been compiled from 44590 Customer Reviews

  • Feefo member since
  • 29/06/2012
  • Our team of travel deal experts compare and test thousands of travel, local & entertainment deals to find the very best in cheap flights, hotels, holidays, cruises and local deals.

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

  • Review of £29 -- 3-course meal & bubbly for 2
  • Score

Anonymous Customer wrote on 09-Apr

We had lunch on two consecutive Saturdays. On the first Saturday some friends had dined the evening before and had pre-paid for a glass of wine each for us. It was quite a performance to 'find' the credit for the drinks and left us feeling a little uncomfortable. Finally, after taking seats at our table, the original Receptionist who we asked, arrived to tell us that she had, in fact, found a £13+ credit. We felt this could have been handled more efficiently. When we were redeeming the credit, we weren't shown a wine list with glasses of wine (previously available) and were brought two medium glasses of wine. On our second visit the following Saturday, my husband bought a medium glass of wine and when we went to pay it was £4.99, therefore we were not given full value for our friends credit the week before. All in all a poor show and the staff could have made things much clearer as to what we were entitled to.

Travelzoo wrote on 10-Apr



Thank you for taking the time to speak with us about The Lion Hotel. I am really sorry you had a disappointing experience due to the service. We appreciate your time and your feedback – it will help us to do better next time.

Thanks for being a member!

Saoirse

The Travelzoo Team

Other reviews relating to this order

Review ofRatingCustomer Review

£29 -- 3-course meal & bubbly for 2