Luxury bed linen, bedding and quality home accessories
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Service rating : Products arrived in good time and very packaged! I personally can't justify the prices unless I have a discount code!Product: Good quality product
Service rating : GoodProduct: Looks great in my new bathroom
Service rating : Prompt deliveryProduct: Feels great next to your skin, washes well, minimal ironing
Service rating : Very good Product: My daughter just loves it
Good delivery but very disappointed with the returns process - very expensive to return stock. Process behind the times. Will not order clothes or footwear again that need trying on.
Service rating : Very helpful serviceProduct: It's perfect
Service rating : incorrect delivery time stated. Was not 3-5 days as per the product description it is not here yet as the right delivery time is more 3-5 weeks not days!Product: incorrect delivery time stated. Was not 3-5 days as per the product description it is not here yet as the right delivery time is more 3-5 weeks not days!
Arrived- on second attempt delivery - in time for my daughter's birthday.
She was very happy with all the items.
Service rating : Easy to order on line, goods come really quickly, great serviceProduct: Good quality especially for the price, this is a repeat order as I was so pleased with the first which was bought over a year ago
Service rating : reliable products, easy website, quick serviceProduct: good basic staple and decent price, particularly with 20% off
Service rating : Excellent speedy reply to queryProduct: Great fit and very comfortable. Only gripe would be they are not blue but steel grey!
Service rating : Easy ordering and speedy deliveryProduct: I love the Jeans but every colour seems to be a differfent size and leg length! Have tried white (in sale - size 6 & 8) which come up very small - Size 8 were good fit but just too short. Indigo full price size 6 (I had tried size 8 in store and were too big) were still bit big although had they been longer I would have kept them. Bought a grey pair in store (size 8!) and they were perfect length and higher rise ... just wanted the same fit in a different colour.
Service rating : Delivery arrived as expected, but way too much packaging and junk mail leafletsProduct: They're way too big - not as described, standard pillow sizes
Service rating : Very goodProduct: Very good
Service rating : Assistant was very hepfulProduct: Can't comment as the goods have not yet been delivered29-Apr-2017Wants a comment about service but won't let me
Superb customer service.
White company cancelled the first order I placed. Managed to switch it to an alternative when I asked but took a long time and had to be checked by more than 1 person to do it.
Service rating : Prompt efficient serviceProduct: So far so good!
Service rating : Using Hermes as a carrier lets The White Company down. Other companies use DPD For free delivery but they insist on using Hermes in an attempt to make you pay for delivery with DPD. I received two orders from Ugg before I received my White Company order and they were placed days afterwards. Customer services never ring you back or keep you updated with emails. It's a real shame and does put you off ordering from them.Product: Far too large, it was like a sack.
Fast efficient service
Service rating : Placing the order with The White Company was fine, however I was very disappointed in the delivery service. Whilst I did track my order at no time was I told which day it would arrive. Out when it arrived and the parcel was thrown over a 6ft high gate onto our drive. The parcel had two fragile labels on it. Also, the delivery company stated that they had placed it in an outside building - not so. Thank goodness it was a fairly dry day.Product: These are a gift, so I have had no feedback yet.
Service rating : Fairly easy site navigation and good deliveryProduct: Great design finish and quality
Service rating : Easy to use website, kept up to date on delivery. Prompt delivery.Product: Excellent quality and good weight to this robe.
Service rating : Service in Norwich is always helpful and charmingProduct: Ordered this item online and it arrived completely scrunched up and creased.
It was way too hiwaisted but a nice design for someone with tiny bosoooooms!