The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 122278 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
10-Dec

Etched Mercury Tealight Holder

Service
Product

Service rating : Arrived quickly. Easy website to use. Well packed item.
Product: Beautiful candle holder, good size too.

No Comment
10-Dec

Winter Indulgence Candle

Service
Product

Service rating : Good service disappointing delivery as the courier dumped the parcel over the side France. It’s a £140 candle with a glass outer shell. They do it every year and despite complaining the courier hasn’t changed��
Product: Great smell long lasting for hours very indulgent

Read more
I am sorry to learn how your order was delivered. I will contact the couriers directly advising them not to deliver your parcels in this way. This should prevent them from doing this.

Thanks Bethany
10-Dec

200 Thread Count Egyptian Cotton Flat Sheet

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Housewife Pillowcase
  • 200 Thread Count Egyptian Cotton Duvet Cover
Service
Product

Good fast delivery and well packaged

No Comment
10-Dec

A Christmas Wish Book by Barbara Horspool

Service
Product

Service rating : Delivered within time stated
Product: Lovely books nicely presented.

No Comment
10-Dec

Button Detail Dress

Service
Product

Service rating : 10 out of 10. Service.
Product: Lovely quality. Wear anywhere dress.

No Comment
10-Dec

10.5 TOG - AUTUMN DUVET

Service
Product

Service rating : Prompt service
Product: Wonderful......fab nights sleep with this duvet

No Comment
10-Dec

Unisex Shawl Collar Towelling Robe

  • Customer also reviewed:
  • Winter Signature Candle
  • Rosemary & Pinecone Christmas Garland
  • etc.
Service
Product

Service rating : The package when it was arrived was damaged - the gift box ordered was lose - I’m shorter that the goods were still intact.
Product: Although the product seems ok - it isn’t up to the standard that I would expect from the white company and of my previous white company bath robes. For the cost - I would expect a more quality product.

Read more
I am sorry to learn how your order arrived to you. This is not the level of service we are usually so proud to offer. Please be assured I have sent you an email regarding this.

Thanks Bethany
10-Dec

Hampstead Duvet Cover & Pillowcase Set

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Fitted Sheet
Service
Product

Service rating : Excellent website
Product: Lovely quality bedding, bought as a gift so not opened but know it will be nice

No Comment
10-Dec

Frosted Brush Case

Service
Product

Service rating : Delivered on time, thank you!
Product: The product was very poor quality and I returned it immediately. £30 is an outrageous price for something that looks so worn and cheaply made.
You should use better materials/fabrics for your cases.

Read more
I am sorry to learn of your disappointment with the quality of your recent purchase. Please be assured your comments and feedback will be passed to the relevant department.

Thanks Bethany
10-Dec

Winter Tealights - Set of 12

Service
Product

Service rating : Great easy to use web site showing great products. easy to order and pay. Tracking information was good and goods arrived exactly when they said they would
Product: Perfect, well packaged. Bought as a gift which they will be well pleased with

No Comment
10-Dec

Velvet T-shirt

  • Customer also reviewed:
  • Lace V-Neck Dress
  • Winter Large Candle
  • etc.
Service
Product

Always love the products and the fast delivery service

No Comment
10-Dec

Faux-Fur Slipper Boots

Service
Product
Latest
Service
Product

Service rating : Very fast delivery
Product: christmas present for daughter

10-Dec-2017
Very clear and easy ordering

Read more
No Comment
10-Dec

Cashmere Bed Socks

  • Customer also reviewed:
  • Curved Hem Jumper
Service
Product

Service rating : Prompt delivery able to track
Product: Good quality perfect gift

No Comment
10-Dec

Unisex Shawl Collar Towelling Robe

Service
Product

Service rating : The ordering was very easy and the delivery was prompt.
Product: Warm, soft and beautifully made. A joy to wear

No Comment
10-Dec

Winter Signature Candle

Service
Product

Service rating : great delivery time
Product: very nice item

No Comment
10-Dec

Verveine Diffuser Refill

Service
Product

Service rating : First class service delivered on time
Product: Have had then before

No Comment
10-Dec

Noir Eau de Toilette - 30ml

Service
Product

Service rating : It arrived before the deadline which was great.
Product: I love this fragrance

No Comment
10-Dec

Bella Bunny Playmat

  • Customer also reviewed:
  • Monkey Comforter
  • Kimbo Comforter
  • etc.
Service
Product

Service rating : Always on top!
A bit disappointed you don't ship Shnuggle Baby Bath to Estonia anymore.. It was the best thing we bought for our baby.. It would be so useful for our friends who are soon to be parents.
Product: Soft and beautiful :) Perfect present! (might as well keep it to myself)

Read more
No Comment
10-Dec

Winter Botanical Pillar Candle

  • Customer also reviewed:
  • Winter Botanical Large Pillar Candle
Service
Product

Service rating : Fast delivery, very good packaging and wonderful profucts
Product: Lively smell arrived in perfect condition

No Comment
10-Dec

London Bear Blanket & Hat Set

  • Customer also reviewed:
  • Satin-Edged Cellular Blanket
Service
Product

I had a problem with my delivery in the first instance as the wrong product had been gift wrapped and the gift had been omitted from the parcel altogether. However a telephone call and email to customer services soon corrected the error and I now have everything I ordered. Very pleased with the way the issue was dealt with and appreciate that at such a busy time mistakes can occasionally happen.

Read more
No Comment
10-Dec

Seychelles Indulgence Gift Set

Service
Product

Feel let down by your poor choice of delivery partner - HERMES. Tracking delivery showed that it was out with the local courier for three days before I received it. In total a one week delivery from ordering to receipt. Poor service I felt.

No Comment
10-Dec

Indy Elephant Money Box

Service
Product

Service rating : Usual good service. A shame you can no longer order in to store for click and collect.
Product: Item brought for a new born baby but was covered in muddy splashed. Was too short notice to return. Most of it washed off. Glaze patchy and joints poor. Not up to the standard of usual White Company products. Very disappointed.

Read more
I am sorry to learn how your elephant money box arrived. This certainly does not represent the high service we are usually so proud to offer. I tried calling you this afternoon but there was no answer so have sent you an email.

Thanks Bethany
10-Dec

Porto Stoneware Large Heart Oven Dish

  • Customer also reviewed:
  • Porto Stoneware Heart Side Plate
  • Porto Stoneware Heart Dinner Plate
Service
Product

Service rating : Excellent service. Products always very well packed and come within a few days
Product: Very large. Ideal for entertaining a large group at least 10 people. Thought it would be good for regular daily dining but far too big.

No Comment
10-Dec

Faux Fur Cosy Slippers

  • Customer also reviewed:
  • Seychelles Hand & Body Cream
  • Lime & Bay Soap
  • etc.
Service
Product

Service rating : good service but would also be nice to have a White Company store in Northampton
Product: cosy and fluffy, hope they stay that way after first wash

No Comment
10-Dec

Essential Vest

Service
Product

Service is always excellent. Very disappointed that you no longer sell hangers though.

No Comment