The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 122088 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
10-Dec

Sparkle Trim Coatigan (1-6yrs)

Service
Product

It is impossible to order deliveries to the UK when you are in the United States - it only allows you access to the US website and you need to use a VPN for UK orders

Read more
Hi, I am sorry to see this. I have emailed you with some more information.

Thanks Olivia
10-Dec

Little Warrior Fitted Sheet

  • Customer also reviewed:
  • Star & White Fitted Sheet - Set of 2
  • Stripe Hat, Mitt & Bootie Set
  • etc.
Service
Product

Service rating : Will never buy again
Product: N/a

Read more
Hi, I am sorry to see that you are disappointed with your recent shopping experience. I have emailed you with some more information.

Thanks Olivia
10-Dec

Animal Skittles

  • Customer also reviewed:
  • Star Cushion - Light Grey
  • Hydrocotton Baby Robe
  • etc.
Service
Product

Overall good but overpriced

No Comment
10-Dec

Ride On Car Toy

  • Customer also reviewed:
  • Glow In The Dark Star Jumper (1-6yrs)
  • My Night Before Christmas Book By Barbara Horspool
Service
Product

Service rating : Amazing service and delivery - delivered to my nephew in Vienna for his 1st birthday. Arrived in such a short time and it was so easy to order online - very very smooth - you made me look good :)
Product: A classic - my nephew loves it

No Comment
10-Dec

Cashmere Shimmer Scarf

  • Customer also reviewed:
  • Winter Star Tealights
  • Reindeer Booties
  • etc.
Service
Product

Your service when calling to be fair was ok. Order not turning up after two weeks not good. It’s been resent so shall see if appears this time

Read more
Hi, I am sorry to see that you have not received your order. I have sent you an email with some more information.

Thanks Olivia
10-Dec

Lime & Bay Bath Foam Decanter

  • Customer also reviewed:
  • Verveine Hand & Nail Gift Set
Service
Product

Service rating : Delivery as stated by The White Company and gift arrived in excellent condition and packaged extremely well
Product: No comment yet as was bought as a gift for Christmas

No Comment
09-Dec

Elgin Wine Glass

  • Customer also reviewed:
  • Winter Signature Candle
Service
Product

Service rating : Service excellent
Product: The product is amazing but again they were broken in post .

Read more
Hi, I am sorry to learn this. I have emailed you with some more information.

Thanks Olivia
09-Dec

Soft & Light Breathable Pillow

  • Customer also reviewed:
  • Men’s Leather Wash Bag
  • Apron
  • etc.
Service
Product

Service rating : Quick efficient and quality products
Product: The best I’ve found recently

No Comment
09-Dec

Winter Signature Candle

Service
Product

Service rating : I ordered 2 candles as presents and 1 came broken. The packaging inside was also burst which explained why this had broken. Was really disappointed as this meant I had to go and buy 2 further presents at short botice
Product: Like the candle just so disappointed with the hassle of having one broken. Therefore unlikely to do mail order with you again

Read more
I am sorry to learn this. I have emailed you with some more information.

Thanks Olivia
09-Dec

Newcombe Ceramic Bottle Arch

  • Customer also reviewed:
  • Seychelles Bath & Body Gift Set
Service
Product

Excellent service from start to finish

No Comment
09-Dec

Cashmere Shawl Collar Robe

Service
Product

Service rating : The woman who assisted me was alert, enthusiastic and helpful. Couldn't ask for more.
Product: My wife hasn't received it as her gift yet!

No Comment
09-Dec

Cashmere Onesie

Service
Product

Service rating : The delivery took longer than usual, maybe because it was Black Friday.
Product: Bought this onesie with high expectations, but it was not great as I thought. It made me feel too warm, I was not going to be able to wear it indoors. And the shape of the onesie does not fit great, I am petite and it didn't make me look/feel slim.

Read more
No Comment
09-Dec

Stripe Roll Edge Jumper

Service
Product

Service rating : Both in store and on line your staff have been extremely helpful and delightfully polite-sadly not always the case these days!
Product: Looks great, but it is a Xmas present for my daughter in law who loves all things “White Company”- so something in common there! So very hopeful she will like it!,

Read more
No Comment
09-Dec

Unisex Hydrocotton Shawl Collar Robe

Service
Product

Service rating : Quick delivery, beautifully presented x
Product: Fabulous bit of luxury xxx

No Comment
09-Dec

Flannel Check Pyjama Bottoms

Service
Product

Service rating : Quick service
Product: Lovely quality

No Comment
09-Dec

Winter Pot Pourri

  • Customer also reviewed:
  • Winter Refresher Oil
  • Crystal Bead Tassel Bracelet
  • etc.
Service
Product

Service rating : Fast delivery service
Wrappings well sealed and in good condition but would have helped to also get the White Company bags to present the gift boxes in the bag :)
Product: Out of the 4 packs, 1 was open..... the other 3 in good condition

No Comment
09-Dec

Velvet V-Neck Dress

Service
Product

Service rating : First class speedy delivery at a busy time of yeat
Product: Live the dress, makes me feel fantastic!

No Comment
09-Dec

Rosemary & Pinecone Christmas Garland

Service
Product

Service rating : Airways delivered quickly
Product: Lovely garland but not as bushy as expected, looks like the photo may have two joined together.

No Comment
09-Dec

Stripe Faux-Fur Stole

  • Customer also reviewed:
  • Travel Cosmetics Case
Service
Product

Service rating : Ordering & delivery efficient & fairly quick
Product: Shame faux fur not on both sides

No Comment
09-Dec

Seychelles Bath & Body Gift Set

Service
Product

Service rating : Good web site and prompt response to my order
Product: The gift was for my daughter. I did not open the package so cannot rate the product but have no reason to believe that it is other than good

No Comment
09-Dec

Stripe Kimbo Sleepbag

  • Customer also reviewed:
  • London Bear Sleepbag
  • Little Lamb Socks - Set of 3
  • etc.
Service
Product

Service rating : Excellent service !
Product: Excellent quality

No Comment
09-Dec

Wilby Cushion Cover

Service
Product

Service rating : Prompt service as usual. Products well packed.
Product: Exactly as described/ shown in catalogue and website.
Chunky knitted front and substantial thickness to reverse of the cushions. Perfect for my sofas.

No Comment
09-Dec

Brushed Hearts Pyjama Set

  • Customer also reviewed:
  • Luxury Egyptian Cotton Towel
  • Flowers Luxury Gift Set
  • etc.
Service
Product

Your computers crashed in the middle of my order, and you didn’t call me back for 2 days. Then you sent me 2 lots of the same order and I had to wait in again all day to have one of them picked up!

Read more
Hi, I am sorry to learn that you are disappointed with your recent shopping experience. I have emailed you with some more information.

Thanks Olivia
09-Dec

Winter Pomander Decorations – Set of 2

  • Customer also reviewed:
  • Winter Large Candle
  • Lime & Bay Bath & Body Gift Set
  • etc.
Service
Product

Order came in plenty of time. Quality of high standard as always.

No Comment
09-Dec

Symons St. Candle

  • Customer also reviewed:
  • Frill Top Mercury Tealight Holder
  • Mini Beaded Heart Tree Decorations - Set of 5
  • etc.
Service
Product

Service rating : Long wait for delivery only to receive broken candle due to poor packaging. Rang to report and told replacement would be sent. Week later rang again. Ticket raised but apparently not despatched. Awaiting replacement still - due today, I hope!
Product: It will be lovely when replacement eventually received

Read more
Hi, I am sorry to see that you are disappointed with your recent shopping experience. I have emailed you with some more information.

Thanks Olivia