Luxury bed linen, bedding and quality home accessories
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Service rating : Good email updatesProduct: Lovely Christmassy fragrance. Lasts for weeks,
The only thing I was annoyed about was the fact that it wouldn't let me apply the 10% website discount to my order, as I had a discounted item in the order - even though the 10% order claimed to be an EXTRA discount.
Service rating : I absolutely love The White Company and everything about it! From the quite of the products; the store, gift wrapping and little touches like spraying the box with your chosen scent.
The reason why I haven't graded you as excellent is because your website really let's you down as a consistent experience. About 5 time this year that I can recall a poorexperienced. These vary from links being down; unable to add items to basket. At one time I had to travel to your Westfield store as I was unable to purchase the items I wanted on line and made the staff aware in the store.
I highly recommend you review your website performance with your service provider to understand how many times customer have landed on s broken page etc. It's because your products are so amazing I put up.
Not relevant to my last experience however thought I'd share my experiences throughout this year.Product: Quality; material and a really good size.
Service rating : I had to return items and it was dealt with quickly.Product: Sizing too large
Service rating : It has been sent twice to the wrong country. I still haven’t received it and I don’t know when it’s coming! You have of course taken payment for the goods. Shocking experience for a premium brand.Product: Difficult to judge a product over two weeks since I placed the order and since not arrived and no idea when I will receive it.
Service rating : Service okProduct: Candles very small and not worth the money
My order arrived perfectly packed and on time
Service rating : Straight forward ordering and fast deliveryProduct: Lovely gift not too expensive not cheap - perfect
Service rating : Delivery slowProduct: Lovely soft cashmere jumper, great colour but sadly very oversized and shapeless. I am normally a 12 and ended up ordering an 8 and it’s still way too baggy and unflattering. Has to go back!
Service rating : Good packaging and sent on timeProduct: I got this item in the sale but still think it is very over priced and I would not have paid full price as it is not worth it.
Service rating : Emailed to return a faulty item requesting an exchange. Good service would have meant they would have put another dress by - given that the item was expensive but faulty. No mention of stock levels. Called to exchange as instructed via email reply - told it was out of stock with no more due.Product: The dress was faulty. I emailed with a photo and informed them I would like to reorder but needed to check the 20% discount offer still applied. The company advised I could. Phoned the day after receiving the email to be told they were out of stock. Not the quality and service you would expect. Will think twice before ordering anything else. Disappointing.
Order OK but seems a second order being delivered which is a mistake by the White company
Service rating : I find it strange that you ask for feedback - I emailed to complain about not receiving a gift box and message ordered for one of the items - I am still waiting for a reply ......bad Customer service and that's a shame as the products are wonderfulProduct: Beautiful ...... Christmas star
Service rating : Ordering easy, delivery prompt and items well packed.Product: A lovely gift. Would be nice if had choice of perfumes and perfume refills.
Service rating : My on line shopping experience has always been excellentProduct: Just the right look, texture and budget for our needs
Service rating : Easy online ordering and helpful staff at store when I returned one item.Product: Lovely design and good quality.
Quick delivery and excellent product
Service rating : Easy to us website delivery always quick and efficient and packaging sturdy and lovely design (inside box) reused every year to repack Christmas decorationsProduct: Best Christmas blend and long lasting scent
Service rating : Simple ordering, promptly delivered, beautifully packagedProduct: I love this dress and it's already my go-to dress of the season.
Service rating : fantastic serviceProduct: very efficient delivery
Service rating : Excellent service and well packaged.Product: Love the fragrance.
Service rating : Although would love an option to deliver to storeProduct: Although feels great quality
Hermes delivery service is dreadful. They made three aborted attempts at delivering my goods, where in each instance their delivery person failed to ring my doorbell, preferring instead to to report to their control centre that he or she had attempted to make a delivery but that there was no one home to receive them. This is not in fact the case. Three people were at home waiting for the deliveries to be made, and he bell was never rung. We also put two notices up on the front door - neither of which appear to have been read by the driver. I recommend you follow up this matter as a matter of urgency as the hopelessness of the delivery service has discouraged me from making further purchases. Surely other people, too, are experiencing the same appalling service. You are being terribly let down by Hermes.
Service rating : Fast, efficient service , lovely productsProduct: Very sweet, nice material