Luxury bed linen, bedding and quality home accessories
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Kept informed and delivered quickly. Thank you, it was in great time for posting onwards as I was late in getting organised to make purchase!!
Service rating : Arrived well within estimated delivery period (3days I think)!Product: Lovely soft sleep suit. Purchased as a gift
Absolutely love them!! So comfortable and they look very stylish..unlike most slippers!!
Service rating : ExcellentProduct: Lovely
Service rating : Delivery very good as usual.Product: Sleeves and body very long which means I have to pull the sleeves up and hitch the jumper up, I would have returned it if it hadn’t been in the sale. Hoping it will shrink in the wash!
Service rating : Charming girl on the telephone, and very helpfull .Product: Would have liked it longer.
I really like the candles and diffusers. Exactly what I wanted.
Service rating : was sent as a gift - not for me - to a different address and I got all the messages as if it was for me . Annoying , how can I give you feedback as I haven't seen the gifts?Product: I haven't seen it as was a gift for someone else
Service rating : Quick efficient serviceProduct: Great value for money in the sale
Service rating : No hassle, arrived on time and was well packaged.Product: Excellent quality towel, super soft, hopefully it should last a good few years!
Service rating : I bought some items at The White Company's store at Selfridges and on-line. The in-store and the on-line support services were top notch.Product: An Excellent high quality product.
The jacket arrived in very good time and beautifully packaged. I picked it up via our local click and collect shop thinking that if I needed to send the jacket back, I could return it to the White Company shop. Unfortunately it did not suit me and I did need to return it but because I paid with PayPal the shop said they couldn’t accept it. They phoned customer services who said they would send me a free returns label, but it didn’t arrive, so I phoned them again a few days later. They offered to send me a label via email, but unfortunately I do not have a printer so was not able to print a label out either. The person I spoke to was very helpful and I received a label in the post immediately. Bit of a hassle really as I didn’t know about the PayPal issue.
Service rating : Great service!Product: Great gift for a friend.
I paid via Paypal. I wanted to exchange something so went into the store, they did not stock the item. They would not refund as I paid via Paypal. This is not stated on the delivery note
Service rating : I had a dreadful experience with a delivery person from Hermes on my last order. However i spoke to Chloe Wetherley in your customer service department, who could not have been more pleasant nor more helpful. she has dealt with my complaint about the delivery and will be contacting Hermes on my and your behalf.Product: As I expected - good quality, fits well according to size selected and is true to photo representation on your site.
Service rating : Excellent.Product: Beautiful pillowcases. So soft to touch it's like running you fingers through cream and at an AMAZING sale price too. Couldn't be happier.
Service rating : Been ordering for years,Product: Bought these for years - quality and value.
Service rating : wish you did exchanges, service was good and helpful but I had to buy the new product and return the original and wait for a refund on it rather than just paying the difference (new product was more expensive than the original)Product: lovely quality
only comment i would make is i paid 20% vat in the UK and had to pay dubai 5%
Service rating : I ordered bed sheets for my daughters cot bed and my order came so quickly, great service.Product: I have just transitioned my daughter from a sleeping bag to a duvet and pillow and this set was perfect for her room. Such great quality and a beautiful design.
Service rating : FastProduct: Excellent
Service rating : Always prompt and always beautifully and carefully packagedProduct: Absolutely gorgeous - loose and I can't wait for warm weather to wear it.
Service rating : Delivery was really bad. I chose a collect point and they couldn’t deliver as the white company didn’t specify it was a collect point. Had to rearrange delivery.Product: A nice gift.
The purchases I made were made easy and very pleasant by the charming young man in the basement who served me. Unfortunately I can't remember his name!
Service rating : Think I ordered the wrong ones. Wasn't what I expected. So good excuse
to buy some more!Product: Always excellent , love it all