The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 112691 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
22-Jun

Spa Restore Luxury Hand & Body Balm

  • Customer also reviewed:
  • Spa Relax Gentle Hand & Body Wash
Service
Product

Service rating : Although one of the products were out of stock l was kept updated on stock..l
Product: Love this product . The smell is so fresh and smoothing and relaxing.

No Comment
22-Jun

Hydrocotton Baby Robe

  • Customer also reviewed:
  • Safari Baby Gift Set
Service
Product

Service rating : Easy
Product: Comfort

No Comment
22-Jun

Luxury Spa Towel

Service
Product

I have asked for VAT receipt and still not received it

Read more
Thank you for taking the time to leave us your feedback, it is very much appreciated. I have personally emailed you a copy of your VAT receipt. Thanks

Maria
22-Jun

Hungarian Goose Down Support Pillow

  • Customer also reviewed:
  • Luxury Quilted Pillow Protector
  • 300 Thread Count Egyptian Cotton Housewife Pillowcase
  • etc.
Service
Product

Quick and eficient

No Comment
22-Jun

Holkham Throw

Service
Product

Great service

No Comment
21-Jun

Cushion Pad

  • Customer also reviewed:
  • Avignon Duvet Cover
  • Avignon Housewife Pillowcase
Service
Product

Service rating : Always excellent never had any problems thus far.
Product: Sumptuous and excellent quality and value. Repeat customer for this product.

No Comment
21-Jun

Summer Sweetpea Nightdress (1-12yrs)

  • Customer also reviewed:
  • Pink Broderie Dress (1-6yrs)
Service
Product

Good delivery to France

No Comment
21-Jun

Azores Duvet Cover

  • Customer also reviewed:
  • Azores Housewife Pillowcase
  • 200 Thread Count Egyptian Cotton Fitted Sheet
Service
Product

Sadly I had placed an order online but it was not registered nor processed. After a while I realised this and eventually I got through to the call centre and the person I dealt with quickly rectified the issue and processed the order

Read more
Thank you for taking the time to provide us with your feedback. This is certainly unusual for us and I am so pleased to see that my colleague managed to get this sorted for you. I can see that your new order has now been dispatched and I am sure that you will love everything once it arrives in the next couple of days.

Thanks, Beckie
21-Jun

Lime & Bay Shower Gel

Service
Product

Service rating : Excellent service and delivery experience.
Product: Gorgeous refreshing scent reminds me of the coast.

No Comment
21-Jun

Frill Trim Bikini Top

  • Customer also reviewed:
  • Frill Trim Bikini Bottoms
  • Triangle Bikini Top - Black
  • etc.
Service
Product

really quick delivery and easy return of one item

No Comment
21-Jun

Seychelles Hand & Nail Gift Set

  • Customer also reviewed:
  • Seychelles Coconut Body Oil
Service
Product

Service rating : quick and efficient
Product: It has the most fabulous fragrance.

No Comment
21-Jun

Georgia Giraffe Squeak Toy

  • Customer also reviewed:
  • Against The Flow T-Shirt
Service
Product

Service rating : speedy dispatch, only let down by Hermes claiming that they had attempted deliver when I was sat at home waiting
Product: perfect for a new born gift

No Comment
21-Jun

Sheer Stripe Jumper

  • Customer also reviewed:
  • Essential Breton Stripe T-Shirt
  • Lime & Bay Diffuser
  • etc.
Service
Product

Excellent quality and service!

No Comment
21-Jun

Spa Relax Body & Hand Balm

Service
Product

Service rating : Staff five star. Service 5 star
Product: When just over half empty... you cant get any hand balm out.

No Comment
21-Jun

Gin & Elderflower Candle

Service
Product

Service rating : Purchased a gift, not warned to choose gift box to remove invoice, promised by another person to remove invoice because she couldn't cancel the order but gift still got delivered with it. Shocking service.
Product: Good quality, even for price

Read more
Thank you for taking the time to provide us with your feedback. I'm really sorry to learn that you've been left feeling disappointed with our gift wrap service. I've personally e-mailed you, please feel free to contact me. Thanks,

Alana
20-Jun

Ardleigh Bed

  • Customer also reviewed:
  • Luxury Brompton Hypnos Mattress
  • Siberian Down Summer 4.5 Tog
  • etc.
Service
Product

Service rating : Ordering fine. But the delivery information, lack of timed delivery until literally the day or day before is completely unacceptable in this day and age. Poor response from customer service. Still haven't received part of my order so not sure why you have already sent this out. You need better communication with your delivery company and a more up to date approach to deliveries when the household is full of working people.
Product: Not delivered yet!

Read more
We really appreciate you taking the time to provide us with your feedback. I understand you have spoken to my colleague this morning. I have personally emailed you, should you wish any further assistance, please just let me know. Thanks

Maria
20-Jun

Cotton Classic Robe

  • Customer also reviewed:
  • Ruffle Trim Nightie
  • Seychelles Diffuser
  • etc.
Service
Product

Service rating : Very swift
Product: So soft

No Comment
20-Jun

Chiltern Thin Metal Round Mirror

Service
Product

Service rating : Good communication (driver called with ETA for delivery).
Product: Makes a real statement above the mantel piece. Very pleased.

No Comment
20-Jun

Connaught Duvet Cover

  • Customer also reviewed:
  • Connaught Oxford Pillowcase
  • Gift box
Service
Product

Service rating : efficient and fast, exactly what I wanted.
Product: Material is divine.

No Comment
20-Jun

200 Thread Count Egyptian Cotton Duvet Cover

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Deep Fitted Sheet
  • 200 Thread Count Egyptian Cotton Housewife Pillowcase - Set of 2
Service
Product

Service rating : This was my first order with you. Incorrect item sent out (1 of 3). Sue Harrison & Maria Greco were slightly abrupt given the mistake was on your part, and I was never going to use you again..... however Christine Lewis restored my faith in your company! We shall see.
Product: Lovely quality.

Read more
No Comment
20-Jun

Pomegranate Diffuser

Service
Product

Service rating : Absolutely brilliant & super fast as always.
Product: It smells totally gorgeous, especially in our Glamping horse box www.mycoolholiday.co.uk where the scent of the wooden interior mixed with the Pomegranate Diffuser is just divine.

No Comment
20-Jun

Circle Earring Stud - Set of 2

Service
Product

Service rating : Always excellent
Product: Beautiful and classy earrings. They work with absolutely everything. Very nicely packaged.

No Comment
20-Jun

Ava Floral Jersey Nightdress (1-12yrs)

Service
Product

Service rating : easy to buy online
Product: lovely, quality product

No Comment
20-Jun

Short Waterfall Cardigan

Service
Product

Service rating : Service excellent as always
Product: Wonderfully soft and easy to wear. Excellent buy.

No Comment
20-Jun

Luxury Egyptian Cotton Towel

Service
Product

Service rating : good
Product: good

No Comment