Luxury bed linen, bedding and quality home accessories
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As always, delivery was very quick but I prefer Royal Mail, they know where my house is; i thought it was a bit expensive for a small order; THis time you also used an enormous box for 2 pillowcases; this was way too big and needed plastic filler to fill space; and better if you revert to using smaller package; if you use delivery service I get annoying sms/automated phone calls and sometimes (not this time) delivery man doesnt know where house is.
Service rating : Excellent service and beautifully wrappedProduct: Beautiful frame. My husband did have to hang with wire as string would not hold.
Service rating : Excellent service . Arrived on time !Product: Lovely product as usual from the white company
Service rating : Very fast and good cerviceProduct: I’m very happy about my silk duvet. Good quality and good value.
When I went to pick up my package, the shop keeper would not give me the parcel because the tracking number that was sent to me by sms was different and not scanning on his machine
My good were Damaged and wasn’t packed well. I also paid for next day delivery for this as it was a present of which I could not give. I emailed straight away and received no reply.
I sent the email again of which I’ve had a response to say they will look at it but it’s now been 9 days and I’ve heard nothing back
Very quick delivery. Nicely packaged.
Service rating : Easy to use website, reasonably fast delivery but outer box arrived badly damaged.Product: Lovely scent.
Service rating : The gift box was beautifulProduct: Beautiful set wrapped up in a bow
Always sterling service
Service rating : QuickProduct: Good quality
Service rating : Good efficient service as alwaysProduct: Good basic quality top .
I cannot believe I had to oh for my own returns - this is not standard practice for a company like yours
Service rating : Very prompt. Very pleasant courierProduct: Excellent quality. Nicely boxed
Always good and quick to remedy mistakes. Thank you.
Service rating : Fast ,efficientProduct: My favourite scent and great value in the sale
Service rating : Standard service, nothing special, delivery is slower that competitors and more expensive.Product: The colour is different from the other two I bought. In fact all three are totally different colours!
Service rating : They don’t respond to feedback complaints within their published time period- if at all!Product: Really lovely style and great quality
Service rating : Excellent service received from your customer service team after an awfully stressful experience with your choice of delivery service. My parcel was showing delivered and to be on my patio table when I was in all the time and my gate locked so no way it was left there. My cctv showed no delivery being made. A lady from around the corner found my parcel a whole day later left in front of her side gate on her driveway in full view. She had been away and saw it when she returned. Her house is nowhere near mine neither is the number. I find this shocking. Your customer service team were brilliant and helped resolve the matter. Thank you to them.Product: Always buy the winter candles as the fragrance is amazing such a shame you don't do them all year round. Best fragrance for keeping its scent. These stand in my hurricane lamps . My Daughter treated me this time for Mother's Day.
The website says that everything is on sale and when you go to buy something or look at it, you find that the matching pillow cases are not available!
Service rating : Fast and good experience shop with the white company.Product: Cute!
Good website and fast delivery.
Service rating : The delivery was quick....... but unfortunately it was not delivered at the adress requested. They did not even try. They left it at the post office! Then they sent me a text to let me know that the item was delivered..... however when I ve checked with my friend, she told me that she was at home all day but did not receive anything( it was suppose to be a surprise)
Worried I ve checked where my gift was sent...... at the post office!
Therefore,my friend had to go and pick it up from there.it was less a surprise as expected.Product: Beautiful and gorgeous elegant
Service rating : Excellent DPD next day deliveryProduct: Excellent quality looks fantastic
Service rating : Delivered promptlyProduct: Was not flannel as description but cotton - not soft enough for newborns