The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 122426 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
6 Hour(s) ago

Ocean Tide Home Spray

  • Customer also reviewed:
  • Winter Diffuser
  • Winter Botanical Pillar Candle
Service
Product

Service was very efficient. I was kept informed re delivery and knew exactly when my products would arrive.

No Comment
6 Hour(s) ago

Half Button Jersey Shirt

Service
Product

I had to contact customer services after my order seemed to disappear off the radar. No emails but after a couple of weeks coming up delivered on my account. After emailing white company another blouse was quickly dispatched after they decided first one must of got lost in post.

No Comment
6 Hour(s) ago

Seychelles Hand & Nail Gift Set

  • Customer also reviewed:
  • Seychelles Diffuser
Service
Product

Website easy to use

No Comment
6 Hour(s) ago

Tartan Shirt & Cord Legging Set (1-6yrs)

  • Customer also reviewed:
  • Pointelle Detail Cardigan
  • Ceramic Round Medium Plate
  • etc.
Service
Product

Service rating : Service was prompt. Delivery date was advised in advance. Can't fault the White Company.
Product: Bought for a friend's daughter. They were delighted with it.

No Comment
6 Hour(s) ago

Brushed Heart Flannel Pyjama Bottoms

  • Customer also reviewed:
  • Winter Home Scenting Set
Service
Product

Service rating : Very easy website to use, delivery quick and packaging beautiful
Product: I love them

No Comment
6 Hour(s) ago

Luxury Egyptian Cotton Towel

Service
Product

Service rating : Fast delivery. Excellent service
Product: The product is is excellent. I have used towels from the White Co. for many years and cannot fault them. They are soft and fluffy and remain so after a number of years

No Comment
6 Hour(s) ago

Skye Mini Lantern

  • Customer also reviewed:
  • Skye Medium Lantern
Service
Product

Service rating : Very good
Product: Very good

No Comment
6 Hour(s) ago

Harley Highland Cow Medium Toy

  • Customer also reviewed:
  • Jellycat Bashful Bunny Medium Toy
Service
Product

Service rating : Very quick delivery
Product: Lovely & soft

No Comment
6 Hour(s) ago

Sholah Print Pyjama (1-12yrs)

  • Customer also reviewed:
  • Jersey Sleep Onesie
  • Faux-Fur Slider Slippers
Service
Product

Service rating : Everything arrived on time
Product: Very soft. White company pjs alwsysvoutlast others in terms of wear and washing. High quality cotton.

No Comment
6 Hour(s) ago

Seychelles Large Candle

  • Customer also reviewed:
  • Winter Home Spray
Service
Product

Service rating : Simple process well executed
Product: Favourite scent

No Comment
7 Hour(s) ago

Four Season Votive Candle Collection

Service
Product

Service rating : Easy to order rapid delivery and very well packed
Product: Look excellent but purchased as a present

No Comment
7 Hour(s) ago

Seychelles Bath Foam Decanter

  • Customer also reviewed:
  • Seychelles Tealights - Set of 12
Service
Product

At the moment ukmail have delivered my products to the wrong address and I still havnt been told where it is and now the present will be too late for Christmas

No Comment
8 Hour(s) ago

Bunny Ears Baby Robe

  • Customer also reviewed:
  • Fluffy Lamb Jacket
Service
Product

I had asked over the telephone to add a card with a message. They said they would, but then forgot to do it

No Comment
8 Hour(s) ago

Fleecy Shawl Collar Robe

  • Customer also reviewed:
  • Snow Christmas Tree - 6ft
  • Pre-Lit Beaded Christmas Garland
  • etc.
Service
Product

Service rating : I have been promised delivery on a number of occasions ! I have called numerous times and have only had delivery of the Christmas tree !
Product: Not here yet !!

No Comment
8 Hour(s) ago

Pomegranate Pillow Mist

  • Customer also reviewed:
  • Pomegranate Large Candle
Service
Product

Service rating : Good only because it came in 2 separate deliveries.
Product: Because I didn’t realise it was pillow mist and half the size of the room spray for not half the price! Disappointed.

No Comment
8 Hour(s) ago

Winter Signature Candle

  • Customer also reviewed:
  • Etched Mercury Tealight Holder
Service
Product

Service rating : Efficient dispatch of orders and quick delivery.
Product: Love this candle, such a lovely sc not or oranges and spices. I buy them regularly every season since the last 5 years
.

No Comment
10 Hour(s) ago

Pebble Hobby Horse

Service
Product

Service rating : Not enough staff to cope with the queues.
Product: Not given present yet but I'm sure he'll love it

No Comment
10 Hour(s) ago

Wild Sage Candle

  • Customer also reviewed:
  • Wild Sage Hand Wash
Service
Product

Delighted as usual

No Comment
12 Hour(s) ago

Cluster Christmas Tree Lights - 2000 Bulbs

Service
Product

Service rating : Good delivery as expected
Product: Highly recommend these lights... I bought 2 sets but only needed 1 for my 7ft Christmas tree.

No Comment
15 Hour(s) ago

Jersey stripe pyjama shorts

Service
Product

I haven’t actually received the product and I ordered it on the 29th November.

No Comment
15 Hour(s) ago

White Lavender Soap

  • Customer also reviewed:
  • Seychelles Hand Wash
Service
Product

Service rating : A service represntative was excellent at sorting out a problem I was experiencing with my on-line order, very efficient, helpful and friendly.
Product: Although the actual product itself is excellentt, the very poor packaging it was delivered in meant that it arrived dirty and scuffed - consequently I was unable to give it as a gift as it was intended.

Read more
Thanks for taking the time to give your feedback. I'm sorry that your White Lavender Soap had arrived with smudges on it. This isn't the quality that we're proud to offer. I've sent you an email with a way on how I'd like to resolve this for you and I look forward to hearing from you.

Thanks, Alana
16 Hour(s) ago

Azores Duvet Cover

  • Customer also reviewed:
  • Thank You Cards – Set of 10
Service
Product

Service rating : Items arrived in good time and were well packaged.
Product: I was disappointed that after washing the duvet cover on a delicate wash at 30 degrees before using it the item width shrank by 5cm resulting in the duvet bunching inside it. The cover is advertised as 200cm wide which would fit the duvet but if cotton items are not pre-shrunk then they should be oversized to start with. I had bought this to replace one which had done the same because I thought that The White Company would be better quality.

Read more
Thanks for letting us know of your feedback. I've looked into this and sent you an email with more information. Please do get back in touch if you would like to discuss further.

Thanks, Alana
16 Hour(s) ago

Satin-Edged Cellular Blanket

Service
Product

Service rating : Took a few days longer than expected but worth the wait
Product: Blanket is perfect thank you x

No Comment
16 Hour(s) ago

Cashmere Bed Socks

Service
Product

Easy to use, good to call if a problem arises, nothing too difficult.

No Comment
17 Hour(s) ago

London Bear Sleepsuit & Bib Set

Service
Product

Service rating : Quick and easy to purchased and get delivered
Product: Good quality product and fantastic design!

No Comment