The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 129892 Customer Reviews

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
1 Hour(s) ago

Cotton Stripe Tie Band Jumper

  • Customer also reviewed:
  • Zip Detail Jersey Joggers
Service
Product

Service rating : Really very good service
Product: This jumper is fabulous, really love it.

No Comment
1 Hour(s) ago

Linen Stripe T-Shirt Dress

Service
Product

The Hermes delivery office let me know a little after 9am that the delivery would arrive from 9am. As I was keen to get the order and assumed that it would arrive that morning, I cancelled plans to go out. In fact, the delivery was made after 5pm and apparently this is the usual time for my area on that day of the week. Why is that not part of the original message, so that a whole day is not wasted?

Read more
No Comment
2 Hour(s) ago

Jersey Oversized Side Split Kaftan

Service
Product

Service rating : As I would expect
Product: Lovely soft jersey, good length and the splits are a great addition. Cut well though the sleeves were very wide. Would look good over skinny jeans or a bikini. Like to see this in other colours too perhaps.

No Comment
4 Hour(s) ago

Seville Oxford Pillowcase

  • Customer also reviewed:
  • Seville Duvet Cover
  • Santorini Duvet Cover
  • etc.
Service
Product

Service rating : Staff helpful
Prompt delivery
Product: As expected

No Comment
4 Hour(s) ago

200 Thread Count Egyptian Cotton Oxford Pillowcase

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Duvet Cover
  • 200 Thread Count Egyptian Cotton Fitted Sheet
Service
Product

I have always loved White Company products, the quality is superb.

No Comment
4 Hour(s) ago

Cotton Stripe Swing Tank Dress

  • Customer also reviewed:
  • Linen Beach Trousers
Service
Product

Service rating : Delivery was fine but when I tried to return items to a store I was told I couldn’t because I had used PayPal .... this wasn’t mentioned on the return slip
Product: Too long for the shape of dress - made it appear very ‘frumpy’

No Comment
5 Hour(s) ago

Cotton Tie Back Stripe T-Shirt

Service
Product

Very fast delivery with all information up to dated

No Comment
6 Hour(s) ago

Hydrocotton Baby Robe

Service
Product

Service rating : Very efficient. Track facility detailed and arrived in quick time
Product: Beautiful

No Comment
7 Hour(s) ago

Seychelles Refresher Oil

Service
Product

Service rating : Quick service
Product: great product

No Comment
7 Hour(s) ago

Half Button Jersey Shirt

Service
Product

Service rating : As promised
Product: Material and cut are very flattering. A winner.

No Comment
8 Hour(s) ago

100 Happy Days Photo Frame

Service
Product

Service rating : Fab
Product: Love it

No Comment
9 Hour(s) ago

Santorini Oxford Pillowcase

  • Customer also reviewed:
  • Santorini Duvet Cover
  • Santorini Flat Sheet
Service
Product

Good service

No Comment
9 Hour(s) ago

Amelia Floral Smock Dress

  • Customer also reviewed:
  • Knitted Patchwork Baby Blanket
Service
Product

Service rating : Fast convenient delivery. Products well packed.
Product: Such a pretty little dress can’t wait to put it on my little one.

No Comment
10 Hour(s) ago

Seychelles Home Scenting Set

  • Customer also reviewed:
  • Seychelles Indulgence Gift Set
  • Seychelles Soap
  • etc.
Service
Product

Service rating : I ordered these items as a gift for my cousin’s 60th birthday and had them sent to Germany
Product: My cousin said she really loved them

No Comment
10 Hour(s) ago

Vine Tomato Signature Candle

Service
Product

Service rating : Always first rate - keep up the good work
Product: Wonderful smell - I’d buy again at any time

No Comment
12 Hour(s) ago

Lime & Bay Diffuser Refill

Service
Product

Service rating : Dreadful delivery, parcel packaging soaked and dam aged and a day late
Product: Amazing!

No Comment
12 Hour(s) ago

Felt Faux-Fur Slippers

Service
Product

Service rating : First rate as always. Easy online ordering and prompt delivery
Product: Lovely and cozy . Never wear any other slipper than white comp.

No Comment
13 Hour(s) ago

Cotton Embroidered Jacket

Service
Product

Service rating : Good.
Product: But odd to have embroidery on the shoulder so that the fit looks funny. Not sure about size. Need to get a 10 to try to see if shoulder looks better.

No Comment
13 Hour(s) ago

Bardot Neckline Stripe Top

Service
Product

Service rating : Speedy delivery left in a safe place - thanks!
Product: The top does not look quite as I expected it to, as on the model it looked to be a cotton fabric which would be a bit lose rather than the stretchy fabric that it is. However, I am still pleased with the top.

No Comment
14 Hour(s) ago

Summer Large Candle

Service
Product

Service rating : Service was excellent and quick
Product: Superb

No Comment
18 Hour(s) ago

Wool-Cotton Flare Sleeve Dress

Service
Product

Service rating : Easy to shop,just love the sales always fab bargains.
Product: Such a lovely dress , good quality ,stylish ,and bang on trend.Even for a middle aged woman like me .

No Comment
18 Hour(s) ago

Rose Bud Print Pyjamas

  • Customer also reviewed:
  • Pointelle Heart Pyjamas (1-12yrs)
  • Isabella Floral Pyjamas (1-12yrs)
Service
Product

Received order quickly and very well packaged. The actual products are beautiful. Australia needs The White Company to open here.

No Comment
20 Hour(s) ago

Linen Frill dress

Service
Product

Service rating : My initial feelings when entering the store to change my online order to a smaller size was their was a lack of warmth/engagement. The second person was helpful when I asked if I could try the dress on. The third person was down to earth and engaged with me as the customer and was excellent. Maybe there is an air from some that they are superior and above the customer however the customer is purchasing from the brand and they are representing the brand. So maybe a training session on self awareness and impact would be beneficial.
Product: The frill dress appears to be made well and is far superior than other linen products I have seen on the high street.

Read more
No Comment
20 Hour(s) ago

Wool-Cotton Tie Jumper

  • Customer also reviewed:
  • Cotton-Silk Tassel Scarf
Service
Product

Service rating : Delivered swiftly and well packaged.
Product: Love this jumper. As a mature lady it made me feel modern and smart!

No Comment
22 Hour(s) ago

Safari Baby Gift Set

  • Customer also reviewed:
  • White Lavender Bath & Body Gift Set
Service
Product

Great packaging lovely set

No Comment
23 Hour(s) ago

Extra Long Fairy Lights - 200 Bulbs

  • Customer also reviewed:
  • Silver Trinket Box
  • Elgin Dessert Dish
Service
Product

Service rating : Prompt delivery service.
Product: Superb warm white lights on sale and great length as well.

No Comment
24 Hour(s) ago

Cotton Tie Back Stripe T-Shirt

  • Customer also reviewed:
  • Deep V-Neck Dress
Service
Product

Service rating : Always prompt delivery
Product: Lovely back detail

No Comment
26 Hour(s) ago

Anchor Motif Jumper (1-6yrs)

  • Customer also reviewed:
  • Contrast Lined Knitted Dress
Service
Product

Service rating : Flawless service, as always. You guys are my favorite online store in the whole world.
Product: Beautiful piece of garment for my little boy. Fits like a glove and he enjoys wearing it as the material is very pleasant. The color is even prettier in real life than on a photo.

No Comment
26 Hour(s) ago

Linen Embroidered T-Shirt

Service
Product

Service rating : Easy, quick & very good service
Product: very pretty my type of top love it.

No Comment
29 Hour(s) ago

Lace Trim Long Nightie

Service
Product

Service rating : Arrived earlier than expected! Always kept up to date with delivery day, the time, and then confirmation once it has been delivered. Very reassuring.
Product: Please can you do this in more colours?! Such a comfy nightie, with adjustable straps, a good weight to the fabric which is cleverly not too heavy or too light, and the side splits for ease of movement......apparently I'm like a windmill!!

Read more
No Comment
29 Hour(s) ago

Siberian Goose Down Surround Pillow - Medium Support

  • Customer also reviewed:
  • Luxury Down Pillow - Medium Support
Service
Product

Thank you for delivering the products to Japan.

No Comment
29 Hour(s) ago

Jellycat Bashful Bunny Medium Toy

Service
Product

Service rating : Fast and easy delivery service
Product: Beautiful bunny

No Comment
29 Hour(s) ago

Gingham Fitted Sheet

  • Customer also reviewed:
  • Gingham Bedlinen Set
Service
Product

Service rating : Very happy
Product: Lovely

No Comment
31 Hour(s) ago

Sorrento Stripe Beach Towel

  • Customer also reviewed:
  • Captured Torch Lanterns
Service
Product

Service rating : Excellent throughout
Product: Beautiful towels delighted!

No Comment
31 Hour(s) ago

Brompton Boyfriend Jeans 30'' Length

Service
Product

Service rating : The parcel was delivered quickly and in good order, and when I returned the item, I was issued a refund quickly. I was, however, annoyed to discover that The White Company did not provide a returns label when I had to return my order. This seems to be a standard practice with other companies; I will be more cautious next time!
Product: I ordered these because I already had a pair in Indigo, and they fit me perfectly. Unfortunately, I couldn't even get this pair on, even though they are supposed the same size, so would definitely not recommend them.

Read more
Thank you for taking the time to leave your comments. I have personally emailed you in regards to your returns label and I look forward to your response.

Thanks Michelle.
32 Hour(s) ago

Cotton Broderie Shirt Dress

Service
Product

Service rating : all good
Product: yes all fine

No Comment
32 Hour(s) ago

Anchor Motif Jumper

  • Customer also reviewed:
  • Mini Star Fringe Blanket
  • Satin-Edged Cellular Blanket
Service
Product

The parcel was left at the front door in full view from the road, which wasn't ideal. Is there an option when ordering, for instructions where to leave a parcel if no-one is at home?

Read more
Thank you for taking the time to leave your comments. I have emailed you personally in regards to our delivery service and if you need any further help please don't hesitate to contact me again.

Thanks Michelle.
32 Hour(s) ago

Captured Torch Lanterns

Service
Product

I haven’t received them yet as they were delivered to someone else by DPD....I was assured someone would get back to me whilst they looked into it and they never did....

Read more
I'd like to thank you for taking the time to leave your comments. I'm sorry to learn that your order was delivered to the wrong address this is not normal for this to happen, I have personally emailed you about this and if you need any further help please do let me know.

Thanks Michelle.
32 Hour(s) ago

Textured Stripe Swimsuit

  • Customer also reviewed:
  • Open Weave Straw Hat
  • Pom-Pom Stripe Swimsuit
Service
Product

Service rating : Good service in the shops and very good delivery service and well packed.
Product: I bought a 14 and it was a good fit.

No Comment
32 Hour(s) ago

Flowers Diffuser Refill

Service
Product

Service rating : Package was well wrapped and delivered promptly.
Product: I love this diffuser. It has a wonderful floral scent.

No Comment
33 Hour(s) ago

Stripe Long Cardigan

Service
Product

Service rating : I found the telephone service excellent; there had been a problem online re PayPal authorization but once I got speaking to customer service, everything was resolved.
Product: Looked as good in ‘real life’ as online and quality and finish was first class

No Comment
33 Hour(s) ago

Classic Truckle Bed

Service
Product

White Company's service and communication is awful, the delivery service communication was good.

Read more
I'm grateful for you taking the time to leave your comment. I'm sorry to hear of your disappointment with our service. I have emailed you about this and I look forward to your response.

Thanks Michelle.
33 Hour(s) ago

Spa Restore Candle with Lid

Service
Product

On this occasion I was very disappointed that the items I ordered for a birthday gift three weeks ahead of time were not in stock. However I was not told this when I ordered I had to chase the delivery and only then was I informed. The parcel arrived 2 weeks after the required date, more than 5 weeks after the original order. I would expect to have been made aware of stock information prior to ordering. I do not expect to have to chase the White Company for delivery information and then to be let down on the delivery date.

Read more
Thank you for taking the time to leave your comments. I'm sorry to learn that there was a delay with you receiving your order, this is not normal for this to happen. I have personally emailed you about this and I hope your happy with my service.

Thanks Michelle.
33 Hour(s) ago

Cotton Textured Tie Nightie

  • Customer also reviewed:
  • Jersey Lace Trim Pyjama Set
Service
Product

Service rating : would have liked free returns.
Product: thought this was overpriced for what it was. It was also kind of baggy so i returned.

No Comment
33 Hour(s) ago

200 Thread Count Egyptian Cotton Flat Sheet

Service
Product

But my order was placed on 12 April and finally arrived yesterday 23 April !!

Have not had this experience before - you are usually very reliable and prompt.

No Comment
34 Hour(s) ago

Tulip Print Pyjamas

  • Customer also reviewed:
  • Tulip Floral Dungaree Set
  • Amelia Floral Print Hat
Service
Product

Service rating : Quick and efficient
Product: Lovely set

No Comment
34 Hour(s) ago

200 Thread Count Egyptian Cotton Housewife Pillowcase

Service
Product

The process starting with accessing the website, placing the order and payment to final delivery of the order was totally seamless, easy to use and faultless.

No Comment
35 Hour(s) ago

Jute Woven Placemat

  • Customer also reviewed:
  • Spa Restore Candle with Lid
  • Spa Relax Candle With Lid
Service
Product

To place an order in March and to receive items showing as in stock in dries and drabs overvthe course of five weeks is lamentable. Reminds me why I don’t usually buy online from the white company. I could have gone into a shop and got the candle on the spot.

Read more
I'd like to thank you for taking the time to leave your comments. I'm sorry to learn that your order arrived at separate times, this is not normal for this to happen. I have emailed you personally in regards to this and if there is anything else I can help you with please do let me know.

Thanks Michelle.
35 Hour(s) ago

Jellycat Bashful Bunny Medium Toy

Service
Product

Service rating : Delivered within promised delivery dates.
Product: Great product. We have this item in white and grey already since my children were born 6 and 4 years ago. Still on great condition!

No Comment
36 Hour(s) ago

Cotton Raglan Button T-Shirt

  • Customer also reviewed:
  • Boxy Pocket Stripe T-Shirt
  • Seychelles Diffuser
  • etc.
Service
Product

Service rating : Prompt and efficient.
Product: Great to feel nd a white T-shirt that’s not too see through! Love the button detail too.

No Comment