The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 108703 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
19 Minute(s) ago

Flowers Bath & Body Gift Set

  • Customer also reviewed:
  • Flowers Soap
Service
Product

Service rating : I can only really comment on the quick service from the White Company as the articles were sent as gifts to others. the parcel was delivered very quickly within the estimated time.
Product: These were bought as gifts and the recipients were delighted

No Comment
29 Minute(s) ago

Fairy Blanket & Hat Set

  • Customer also reviewed:
  • Garden Fairy Sleepbag
  • Harry Hippo Chime Toy
  • etc.
Service
Product

I have always been impressed with th service and used many times. This time I ordered baby sleeping bag as gift for newborn niece. I had to post it to USA and had a box of gifts ready to send. I paid for early delivery So I could send it as soon as possible. Part of the order arrived and when i rang I was told the sleeping bag was out of stock and may arrive in a couple of weeks. I had to post the other gifts and send the item later.

The item did arrive and was lovely but I wouldn't have ordered if been advised out of stock as caused inconvenience and additional cost.

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No Comment
1 Hour(s) ago

Santorini Oxford Pillowcase

  • Customer also reviewed:
  • Santorini Duvet Cover
  • Gift box
Service
Product

Service rating : Very good
Product: Very good

No Comment
1 Hour(s) ago

Carrington Cushion Cover

Service
Product

Service rating : Fast delivery is nice
Product: I ordered 20 pieces of grey pillow cases, yet one was bronze coloured.?

No Comment
2 Hour(s) ago

Knitted Bow Dress

Service
Product

Service rating : Fast delivery and beautiful item. Never been disappointed yet. The package had been stood on before delivery, possibly in transition despite saying fragile so the box was half crushed. Luckily the item wasn't damaged.
Product: Lovely quality and good sizing, a beautiful little dress

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No Comment
2 Hour(s) ago

Flannel Stripe Pyjama Bottoms

  • Customer also reviewed:
  • Jersey Lace Trim Sleep Vest
Service
Product

Service rating : Efficient service and delivery and wonderful quality
Product: I love these. They're soft and very comfortable

No Comment
2 Hour(s) ago

Satin-Edged Cellular Blanket

Service
Product

Service rating : Excellent
Product: Excellent service and quality

No Comment
3 Hour(s) ago

Savoy Duvet Cover

  • Customer also reviewed:
  • Savoy Oxford Pillowcase
Service
Product

Always top class

No Comment
4 Hour(s) ago

Cashmere Funnel Neck Jumper

Service
Product

Service rating : Good customer service.
Product: This is the most perfect fitting jumper, lightweight and beautifully detail with the rolled edges.

No Comment
4 Hour(s) ago

Viscose Jacquard Nightie

  • Customer also reviewed:
  • Jersey Embroidered Pyjamas
  • Jersey Dot Print Lace Trim Nightie
  • etc.
Service
Product

Great service, good quality & prizes

No Comment
4 Hour(s) ago

Pin Board

  • Customer also reviewed:
  • White Lacquer Pot
Service
Product

Service rating : Love while company service
Product: It's perfect for what I wanted it for

No Comment
4 Hour(s) ago

Fairy Blanket & Hat Set

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Quick delivery even though it was free
Able to track order
Product: Was a gift but received excellent feedback from the friend it was for

No Comment
4 Hour(s) ago

White Lavender Diffuser Refill

  • Customer also reviewed:
  • V Neck Merino Jumper
Service
Product

Service rating : Excellent, package arrived quickly, nicely wrapped.
Product: Beautiful smell. Lovely.

No Comment
4 Hour(s) ago

Classic 10 Cube Storage Unit

  • Customer also reviewed:
  • Storage Cube
Service
Product

Service rating : Still not received.
Product: Not received yet. Delivery company can only offer a day slot and I work full time.

No Comment
5 Hour(s) ago

Classic Star Velour Bumper

Service
Product

Service rating : Conformation email received, easy website to use
Fast shipping
Product: Great product

No Comment
5 Hour(s) ago

Ocean Tide Signature Candle

  • Customer also reviewed:
  • Pomegranate Signature Candle
Service
Product

Service rating : My items were despatched promptly
Product: The ocean tide candle has a lovely scent but I've not used it yet

No Comment
5 Hour(s) ago

Wool Blend Seam Detail Dress

Service
Product

Easy page to navigate and see

No Comment
5 Hour(s) ago

Waterproof Mattress Protector

Service
Product

Paying for a superior delivery and not getting it leaves a bitter taste. A refund in the delivery charge would go some way to change that.

No Comment
5 Hour(s) ago

Essential Short Sleeve T-Shirt

  • Customer also reviewed:
  • Essential Long Sleeve T-Shirt
  • Unisex Classic Robe
Service
Product

Service rating : Swift delivery, easy returns.
Product: Very see through

No Comment
5 Hour(s) ago

Chunky Ribbed Jumper

Service
Product

Service rating : Always a great service.
Product: Great quality; excellent price.

No Comment
6 Hour(s) ago

Classic Double Border Super Jumbo

Service
Product

Service rating : Faulty product unhelpful call centre when explaining the fault with an expensive product.
Product: Awful - faulty product. No quality control tests on products before you send them out?? Expensive towels do not expect them to be faulty. Then to be told you need to wait two weeks for a replacement towel!

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No Comment
6 Hour(s) ago

Viscose Jacquard Nightie

  • Customer also reviewed:
  • Savoy Towel
Service
Product

Service rating : navigated website easily to find what I wanted. Ordering was smooth. Notifications of order progress were good and timely. Delivery as per expectations and products good.
Product: Wanted a light weight nightie and it was even lighter than expected.

No Comment
6 Hour(s) ago

Premium Hollowfibre Duvet

  • Customer also reviewed:
  • Soft and Light Breathable Duvet
  • Soft & Light Breathable Pillow
  • etc.
Service
Product

Service rating : Always arrives within good time and always so like the description online so I never feel
Uneasy making big decisions via your online portal.
Product: I plan to return this one as wasn't quite right.

No Comment
6 Hour(s) ago

Colour Border Towel

  • Customer also reviewed:
  • Antibes Bath Mat
Service
Product

Service rating : Efficient service, packing was really good
Product: Quality is sublime

No Comment
6 Hour(s) ago

Deep V Neck Rectangular Jumper

Service
Product

Service rating : Easy website - well packaged goods and fast delivery
Product: Love the quality

No Comment
6 Hour(s) ago

Wild Mint Candle

Service
Product

Delivery took a long time and expensive

No Comment
7 Hour(s) ago

Superga Plimsolls

Service
Product

Service rating : Easy website
Product: I love them

No Comment
7 Hour(s) ago

Hooded Velour Robe

Service
Product

Service rating : It wad more than I expected
Product: Good quality

No Comment
7 Hour(s) ago

Cadogan Deep Fitted Sheet

  • Customer also reviewed:
  • Savoy Duvet Cover
  • Savoy Oxford Pillowcase
  • etc.
Service
Product

Service rating : I have spent £2300 on my order and so weeks ago and it still hasn't arrived. I have contacted white company several times and they still haven't sorted it. SHOCKING SERVICE AND I WILL NEVER BUY FROM THEM AGAIN. Having been a loyal customer for years and spent at least 10,000 with them over the last few years !!!
Product: Haven't received yet !!!!!

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No Comment
9 Hour(s) ago

Super-Soft Ultra Wash Duvet

Service
Product

Service rating : Great easy to order
Product: Very good

No Comment
10 Hour(s) ago

200 Thread Count Egyptian Cotton Deep Fitted Sheet

Service
Product

Prompt delivery, efficient service.

No Comment
10 Hour(s) ago

Hampstead Duvet Cover & Pillowcase Set

  • Customer also reviewed:
  • Hampstead Oxford Pillowcase - Set of 2
  • Colour Border Towel
  • etc.
Service
Product

Service rating : Much quicker than expected, beautifully packed (eve sale items), courteous throughout the whole process!!
Product: LOVE them!! Beautiful and quality

No Comment
11 Hour(s) ago

Hungarian Goose Down 10.5 Tog Duvet

Service
Product

Service rating : Very happy
Product: Very happy

No Comment
16 Hour(s) ago

Knitted Patchwork Baby Blanket

  • Customer also reviewed:
  • Monkey Comforter
Service
Product

Service rating : So helpful at Brent Cross store
Product: Beautiful shade and a gorgeous baby blanket. Excellent quality

No Comment
18 Hour(s) ago

Kimbo All Over Print Romper

  • Customer also reviewed:
  • Kimbo Comforter
  • Gift box
Service
Product

Service rating : Extremely helpful,kind and efficient staff at all times.
Product: A present for a good friend.

No Comment
19 Hour(s) ago

Malham Coffee Table

Service
Product

Service rating : Efficient and friendly service.
Product: We love it.

No Comment
20 Hour(s) ago

Hydrocotton Baby Robe

  • Customer also reviewed:
  • Satin-Edged Cellular Blanket
Service
Product

Found my package was just left on my door step all day! I live on a busy road so very lucky I even got the goods to be honest. Normally go into the store to purchase things so very unhappy with the online Service.

No Comment
20 Hour(s) ago

Soft Jersey Scarf

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Didn't arrive - customer service awful , eventually received refund minus postage ! Have to contact customer service again !
Product: Order lost

No Comment
20 Hour(s) ago

Jersey Shirt Dress

Service
Product

Service rating : Very good quick delivery service.
Product: Very dissapointed in quality of garment needless to say have returned at a very expensive return seeing as it's a customers risk e
so unfortunately will not be ordering any item again,

No Comment
21 Hour(s) ago

Gingham Bedlinen Set

  • Customer also reviewed:
  • Gingham Oxford Pillowcase
  • Gingham Fitted Sheet
Service
Product

Service rating : quick as usual
Product: faulty

No Comment
21 Hour(s) ago

Seychelles Bath Foam Decanter

  • Customer also reviewed:
  • Seychelles Signature Candle
  • Standard Signature Candle Lid
  • etc.
Service
Product
Latest
Service
Product

Service rating : Great service, fast delivery and well packaged
Product: Lovely bath foam but I wish the fragrance was a bit stronger

25-Mar-2017
Very good

Read more
No Comment
22 Hour(s) ago

Feather Pom Pom Ballet Slippers

  • Customer also reviewed:
  • Verveine Home Spray
Service
Product

Service rating : Always helpful at H/o and Cardiff store also quick delivery at both and online
Product: Lovely quality comfy warm and I like look
True to size
I have purchased slippers before with white company and I am always happy

No Comment
22 Hour(s) ago

Unisex Hydrocotton Robe

Service
Product

Service rating : excellent
Product: I was very happy with the last robe that I purchased from White Company which lasted approx. 20 years. This one is the same large size, but is larger and longer, so I trip up on it going up the stairs, and the hood is new development and a nuisance when stretching out on my recliner.

Read more
No Comment
23 Hour(s) ago

Jersey Shirt

Service
Product

Service rating : Fast, efficient, parcel left in well chosen discreet position in my absence
Product: Possible a slightly heavier cotton so the garment is less transparent

No Comment
24 Hour(s) ago

Santorini Duvet Cover

Service
Product
Latest
Service
Product

Service rating : Super phone service. I felt as if I had actually been in the store. The postal service was excellent, and I will definitely buy again when needs be!
Product: The Duvet cover is perfect. It washed and ironed like a dream! Feels like luxury and I am completely satisfied!

25-Mar-2017
Makes shopping on-line very easy and relaxing!

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No Comment
25 Hour(s) ago

Rose Garden Bed Linen Set

Service
Product

Quick delivery and nicely packaged

No Comment
27 Hour(s) ago

Seychelles Home Scenting Set

Service
Product

Service rating : Arrived within service level, no fuss!
Product: Absolutely love Seychelles, the candle/diffuser/homespray trio is a great idea for consistent look and fragrance in your home :)

No Comment
27 Hour(s) ago

Duck Feather Pillow

Service
Product

Service rating : Problems applying discount code online but customer support were very helpful on the telephone and sorted matters efficiently. Product arrived swiftly and we'll packed.
Product: Lovely pillows - really comfortable. Unfortunately, my husband had a nose bleed in the night only 4 days after putting them on the bed but his pillow washed and dried brilliantly, according to given instructions, and is as good as new!

Read more
No Comment
27 Hour(s) ago

Chandelier Shade

Service
Product

Service rating : Always easy website to use, and the product always arrives quickley
Product: Always great quality products, I'd have everything in my home from there if I could

No Comment
27 Hour(s) ago

Large Hydrocotton Hooded Towel

  • Customer also reviewed:
  • Jellycat Medium Silver Bashful Bunny
  • Under The Sea Pyjamas
  • etc.
Service
Product

Service rating : Easy website and delivered perfectly
Product: They are all gifts but look amazing

No Comment