Luxury bed linen, bedding and quality home accessories
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Service rating : I can only really comment on the quick service from the White Company as the articles were sent as gifts to others. the parcel was delivered very quickly within the estimated time.Product: These were bought as gifts and the recipients were delighted
I have always been impressed with th service and used many times. This time I ordered baby sleeping bag as gift for newborn niece. I had to post it to USA and had a box of gifts ready to send. I paid for early delivery So I could send it as soon as possible. Part of the order arrived and when i rang I was told the sleeping bag was out of stock and may arrive in a couple of weeks. I had to post the other gifts and send the item later.
The item did arrive and was lovely but I wouldn't have ordered if been advised out of stock as caused inconvenience and additional cost.
Service rating : Very goodProduct: Very good
Service rating : Fast delivery is niceProduct: I ordered 20 pieces of grey pillow cases, yet one was bronze coloured.?
Service rating : Fast delivery and beautiful item. Never been disappointed yet. The package had been stood on before delivery, possibly in transition despite saying fragile so the box was half crushed. Luckily the item wasn't damaged.Product: Lovely quality and good sizing, a beautiful little dress
Service rating : Efficient service and delivery and wonderful qualityProduct: I love these. They're soft and very comfortable
Service rating : ExcellentProduct: Excellent service and quality
Always top class
Service rating : Good customer service.Product: This is the most perfect fitting jumper, lightweight and beautifully detail with the rolled edges.
Great service, good quality & prizes
Service rating : Love while company serviceProduct: It's perfect for what I wanted it for
Service rating : Quick delivery even though it was free
Able to track orderProduct: Was a gift but received excellent feedback from the friend it was for
Service rating : Excellent, package arrived quickly, nicely wrapped.Product: Beautiful smell. Lovely.
Service rating : Still not received.Product: Not received yet. Delivery company can only offer a day slot and I work full time.
Service rating : Conformation email received, easy website to use
Fast shippingProduct: Great product
Service rating : My items were despatched promptlyProduct: The ocean tide candle has a lovely scent but I've not used it yet
Easy page to navigate and see
Paying for a superior delivery and not getting it leaves a bitter taste. A refund in the delivery charge would go some way to change that.
Service rating : Swift delivery, easy returns.Product: Very see through
Service rating : Always a great service.Product: Great quality; excellent price.
Service rating : Faulty product unhelpful call centre when explaining the fault with an expensive product.Product: Awful - faulty product. No quality control tests on products before you send them out?? Expensive towels do not expect them to be faulty. Then to be told you need to wait two weeks for a replacement towel!
Service rating : navigated website easily to find what I wanted. Ordering was smooth. Notifications of order progress were good and timely. Delivery as per expectations and products good.Product: Wanted a light weight nightie and it was even lighter than expected.
Service rating : Always arrives within good time and always so like the description online so I never feel
Uneasy making big decisions via your online portal.Product: I plan to return this one as wasn't quite right.
Service rating : Efficient service, packing was really goodProduct: Quality is sublime
Service rating : Easy website - well packaged goods and fast deliveryProduct: Love the quality
Delivery took a long time and expensive
Service rating : Easy websiteProduct: I love them
Service rating : It wad more than I expectedProduct: Good quality
Service rating : I have spent £2300 on my order and so weeks ago and it still hasn't arrived. I have contacted white company several times and they still haven't sorted it. SHOCKING SERVICE AND I WILL NEVER BUY FROM THEM AGAIN. Having been a loyal customer for years and spent at least 10,000 with them over the last few years !!!Product: Haven't received yet !!!!!
Service rating : Great easy to orderProduct: Very good
Prompt delivery, efficient service.
Service rating : Much quicker than expected, beautifully packed (eve sale items), courteous throughout the whole process!!Product: LOVE them!! Beautiful and quality
Service rating : Very happyProduct: Very happy
Service rating : So helpful at Brent Cross storeProduct: Beautiful shade and a gorgeous baby blanket. Excellent quality
Service rating : Extremely helpful,kind and efficient staff at all times.Product: A present for a good friend.
Service rating : Efficient and friendly service.Product: We love it.
Found my package was just left on my door step all day! I live on a busy road so very lucky I even got the goods to be honest. Normally go into the store to purchase things so very unhappy with the online Service.
Service rating : Didn't arrive - customer service awful , eventually received refund minus postage ! Have to contact customer service again !Product: Order lost
Service rating : Very good quick delivery service.Product: Very dissapointed in quality of garment needless to say have returned at a very expensive return seeing as it's a customers risk e
so unfortunately will not be ordering any item again,
Service rating : quick as usualProduct: faulty
Service rating : Great service, fast delivery and well packagedProduct: Lovely bath foam but I wish the fragrance was a bit stronger25-Mar-2017Very good
Service rating : Always helpful at H/o and Cardiff store also quick delivery at both and onlineProduct: Lovely quality comfy warm and I like look
True to size
I have purchased slippers before with white company and I am always happy
Service rating : excellentProduct: I was very happy with the last robe that I purchased from White Company which lasted approx. 20 years. This one is the same large size, but is larger and longer, so I trip up on it going up the stairs, and the hood is new development and a nuisance when stretching out on my recliner.
Service rating : Fast, efficient, parcel left in well chosen discreet position in my absenceProduct: Possible a slightly heavier cotton so the garment is less transparent
Service rating : Super phone service. I felt as if I had actually been in the store. The postal service was excellent, and I will definitely buy again when needs be!Product: The Duvet cover is perfect. It washed and ironed like a dream! Feels like luxury and I am completely satisfied!25-Mar-2017Makes shopping on-line very easy and relaxing!
Quick delivery and nicely packaged
Service rating : Arrived within service level, no fuss!Product: Absolutely love Seychelles, the candle/diffuser/homespray trio is a great idea for consistent look and fragrance in your home :)
Service rating : Problems applying discount code online but customer support were very helpful on the telephone and sorted matters efficiently. Product arrived swiftly and we'll packed.Product: Lovely pillows - really comfortable. Unfortunately, my husband had a nose bleed in the night only 4 days after putting them on the bed but his pillow washed and dried brilliantly, according to given instructions, and is as good as new!
Service rating : Always easy website to use, and the product always arrives quickleyProduct: Always great quality products, I'd have everything in my home from there if I could
Service rating : Easy website and delivered perfectlyProduct: They are all gifts but look amazing