The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 110676 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
17 Minute(s) ago

Kimbo Print Sleepbag

  • Customer also reviewed:
  • Kimbo And Indy Musical Mobile
Service
Product

Service rating : Products arrived in good time and very packaged! I personally can't justify the prices unless I have a discount code!
Product: Good quality product

No Comment
1 Hour(s) ago

Glass Jewellery Tray

  • Customer also reviewed:
  • Antibes Bath Mat
  • Lime & Bay Mini Home Scenting Set
Service
Product

Service rating : Good
Product: Looks great in my new bathroom

No Comment
2 Hour(s) ago

200 Thread Count Egyptian Cotton Duvet Cover

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Oxford Pillowcase - Single
  • Fresh Fig Diffuser
  • etc.
Service
Product

Service rating : Prompt delivery
Product: Feels great next to your skin, washes well, minimal ironing

No Comment
3 Hour(s) ago

Stripe Kimbo Sleepbag

  • Customer also reviewed:
  • Kimbo Blanket & Hat Set
Service
Product

Service rating : Very good ��
Product: My daughter just loves it

No Comment
4 Hour(s) ago

Metallic Espadrille Wedges

  • Customer also reviewed:
  • Wrap Around Sandals
  • Superga Plimsolls
Service
Product

Good delivery but very disappointed with the returns process - very expensive to return stock. Process behind the times. Will not order clothes or footwear again that need trying on.

No Comment
4 Hour(s) ago

Ceramic Bottle Lamp Small White/Grey,One Size

Service
Product

Service rating : Very helpful service
Product: It's perfect

No Comment
4 Hour(s) ago

Chiltern Thin Metal Round Mirror

Service
Product

Service rating : incorrect delivery time stated. Was not 3-5 days as per the product description it is not here yet as the right delivery time is more 3-5 weeks not days!
Product: incorrect delivery time stated. Was not 3-5 days as per the product description it is not here yet as the right delivery time is more 3-5 weeks not days!

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No Comment
4 Hour(s) ago

Connaught Oxford Pillowcase

  • Customer also reviewed:
  • Havaianas Flip Flops
  • Spa Restore Diffuser
  • etc.
Service
Product

Arrived- on second attempt delivery - in time for my daughter's birthday.
She was very happy with all the items.

No Comment
5 Hour(s) ago

Easy-Care Cotton Duvet Cover

  • Customer also reviewed:
  • Easy-Care Cotton Fitted Sheet
Service
Product

Service rating : Easy to order on line, goods come really quickly, great service
Product: Good quality especially for the price, this is a repeat order as I was so pleased with the first which was bought over a year ago

No Comment
6 Hour(s) ago

Drape Swing T-Shirt

Service
Product

Service rating : reliable products, easy website, quick service
Product: good basic staple and decent price, particularly with 20% off

No Comment
9 Hour(s) ago

Utility Chinos

  • Customer also reviewed:
  • Seychelles Diffuser Refill
Service
Product

Service rating : Excellent speedy reply to query
Product: Great fit and very comfortable. Only gripe would be they are not blue but steel grey!

No Comment
10 Hour(s) ago

Brompton Boyfriend Jeans

Service
Product

Service rating : Easy ordering and speedy delivery
Product: I love the Jeans but every colour seems to be a differfent size and leg length! Have tried white (in sale - size 6 & 8) which come up very small - Size 8 were good fit but just too short. Indigo full price size 6 (I had tried size 8 in store and were too big) were still bit big although had they been longer I would have kept them. Bought a grey pair in store (size 8!) and they were perfect length and higher rise ... just wanted the same fit in a different colour.

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No Comment
10 Hour(s) ago

Petersham Oxford Pillowcase

  • Customer also reviewed:
  • Petersham Duvet Cover
Service
Product

Service rating : Delivery arrived as expected, but way too much packaging and junk mail leaflets
Product: They're way too big - not as described, standard pillow sizes

No Comment
10 Hour(s) ago

Animal Stacker

  • Customer also reviewed:
  • Safari Baby Gift Set
  • Gift box
Service
Product

Service rating : Very good
Product: Very good

No Comment
10 Hour(s) ago

Luxury Brompton Hypnos Mattress

  • Customer also reviewed:
  • Drawer Divan
Service
Product
Latest
Service
Product

Service rating : Assistant was very hepful
Product: Can't comment as the goods have not yet been delivered

29-Apr-2017
Wants a comment about service but won't let me

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No Comment
10 Hour(s) ago

Jellycat Medium Silver Bashful Bunny

  • Customer also reviewed:
  • Gift box
Service
Product

Superb customer service.

No Comment
11 Hour(s) ago

NOAH'S ARK

Service
Product

White company cancelled the first order I placed. Managed to switch it to an alternative when I asked but took a long time and had to be checked by more than 1 person to do it.

No Comment
11 Hour(s) ago

Spindle Back Chair - Set of 2

Service
Product

Service rating : Prompt efficient service
Product: So far so good!

No Comment
11 Hour(s) ago

Linen Shirt Dress

  • Customer also reviewed:
  • Jersey Shirt Dress
Service
Product

Service rating : Using Hermes as a carrier lets The White Company down. Other companies use DPD For free delivery but they insist on using Hermes in an attempt to make you pay for delivery with DPD. I received two orders from Ugg before I received my White Company order and they were placed days afterwards. Customer services never ring you back or keep you updated with emails. It's a real shame and does put you off ordering from them.
Product: Far too large, it was like a sack.

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No Comment
12 Hour(s) ago

Multi Spot Pillowcase & Duvet Set

  • Customer also reviewed:
  • Lime & Bay Signature Candle
Service
Product

Fast efficient service

No Comment
12 Hour(s) ago

BERTIE CB QUILT Blue, Cot Bed

Service
Product

Excellent service!

No Comment
12 Hour(s) ago

Cecina Beach Towel

Service
Product

Service rating : Placing the order with The White Company was fine, however I was very disappointed in the delivery service. Whilst I did track my order at no time was I told which day it would arrive. Out when it arrived and the parcel was thrown over a 6ft high gate onto our drive. The parcel had two fragile labels on it. Also, the delivery company stated that they had placed it in an outside building - not so. Thank goodness it was a fairly dry day.
Product: These are a gift, so I have had no feedback yet.

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No Comment
12 Hour(s) ago

Bear Face Blanket, Hat & Mitt Set

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Fairly easy site navigation and good delivery
Product: Great design finish and quality

No Comment
12 Hour(s) ago

Unisex Classic Robe

  • Customer also reviewed:
  • Microfibre Topper
  • Super-Soft Ultra Wash Duvet
Service
Product

Service rating : Easy to use website, kept up to date on delivery. Prompt delivery.
Product: Excellent quality and good weight to this robe.

No Comment
13 Hour(s) ago

Wrap Front Maxi Dress

Service
Product

Service rating : Service in Norwich is always helpful and charming
Product: Ordered this item online and it arrived completely scrunched up and creased.
It was way too hiwaisted but a nice design for someone with tiny bosoooooms!

No Comment
13 Hour(s) ago

Cotton Voile Pintuck Shirt

  • Customer also reviewed:
  • Seville Napkin - Set of 4
Service
Product

Service rating : very efficient delivery to italy
Product: good quality and style

No Comment
13 Hour(s) ago

200 Thread Count Egyptian Cotton Fitted Sheet

Service
Product

Service rating : Prompt delivery as always
Product: Super King sheet is not a good fit for a Superking bed, too big and hence not what I would actually call fitted so it rucks up in the night. Colour is a sort of pinky white which makes my lovely White Company duvet cover and pillowcases that I only bought a couple of months ago look a dull off white colour. Very disappointed and frustrated that I threw the packaging away otherwise it would be going back for sure.

Read more
Thank you for taking the time to provide us with your comments. I have contacted you directly regarding this and I look forward to hearing from you.

Thanks, Beckie
13 Hour(s) ago

White Geranium Hand Wash

  • Customer also reviewed:
  • Wild Sage Hand Wash
Service
Product

Service rating : Beautiful products, excellent packaging, swift delivery.
Product: Love this one - not too strong smelling but as with all White Company products a little goes a long way so very good value for money.

No Comment
14 Hour(s) ago

Linen Blend A Line Dress

Service
Product

Service rating : Delivered promptly
Product: Nice fit on the top Too wide at the hips and very long for a 5' 4"frame Just didn't look as good as it should for the cost sadly returned.

No Comment
14 Hour(s) ago

London Bus Stripe Pyjamas

  • Customer also reviewed:
  • Under The Sea All Over Print Pyjamas
  • Undersea Adventure Pyjamas (1-12yrs)
Service
Product

Service rating : Easy and effluent service
Product: Lovely fabric

No Comment
14 Hour(s) ago

Grey Linen Tufted Seat Pad

Service
Product

Service rating : Easy to order, arrived promptly.
Product: Great product, just as I expected from the website.

No Comment
14 Hour(s) ago

Wild Mint Diffuser

  • Customer also reviewed:
  • Hydrocotton Bath Mat
Service
Product

Service rating : No issues
Product: Gorgeous smell, makes whole house smell divine

No Comment
14 Hour(s) ago

Unisex Classic Robe

Service
Product

Service rating : No delivery date information provided throughout the online transaction whIch for me is crucial as I shop online to save time and I had to take time to look in the terms of sale
Product: Would have been excellent if the button for excellent had not duplicated it itself

No Comment
14 Hour(s) ago

Essential Vest

Service
Product
Latest
Service
Product

Service rating : Always a good very prompt service
Product: always a good very prompt service

29-Apr-2017
Good !

Read more
No Comment
14 Hour(s) ago

Picnic Champagne Flute

  • Customer also reviewed:
  • Spa Restore Diffuser
  • Wild Mint Hand Wash
Service
Product

Service rating : My order was delivered to a Collect store the following day.
Excellent service and excellent products.
Product: Bought these for our boat, look and feel nice and are quite weighty so less likely to be knocked over.

No Comment
15 Hour(s) ago

Jellycat Medium Silver Bashful Bunny

  • Customer also reviewed:
  • Gift box
Service
Product
Latest
Service
Product

Service rating : easy to deal with
Product: gift was received and much appreciated

29-Apr-2017
n/a

Read more
No Comment
15 Hour(s) ago

Wild Mint Diffuser

  • Customer also reviewed:
  • Cassis Diffuser
  • Fresh Fig Diffuser
  • etc.
Service
Product

Service rating : Good purchasing interface, realistic and accurate delivery.
Product: I'm a little disappointed! I've purchased this product a lot, as it's the scent that lives in my bathroom. However I'm concerned that with the change of bottle the contents have also been changed as the scent doesn't seem to be as strong or last when you turn the sticks over with this purchase. The liquid doesn't seem to cling to the reeds as with previous purchases, they just seem to dry out! So I'm turning them currently each day. I'm cassis (which is in the living room) has just ran out and I compared the reeds and there is considerable difference, the older cassis reeds are oily to the touch whereas my wild mint reeds aren't. I've had to add more plain/base/carrier oil to encourage it to stay attached to the reeds and thus promote the scent.

Read more
Thank you for taking the time to provide us with your comments. This is certainly not usual for us and I have contacted you personally so that we can resolve this. I look forward to hearing from you.

Thanks, Beckie
15 Hour(s) ago

Grey Linen Tufted Seat Pad

Service
Product

Service rating : always prompt and well packaged, website easy and easy to track
Product: lovely colour - bluey/grey and good heavy fabric. one of the few seat pads I've tried which is actually comfortable!

No Comment
15 Hour(s) ago

Hide & Seek Velour Romper

  • Customer also reviewed:
  • Embroidered Chambray Dress
  • Etta Floral Dress
  • etc.
Service
Product

I would consider the online shopping service as good. Could improve the returns functionality (in comparison to an OUTNET like service). I've also received a number of items damaged (one planter completely shattered). I'm not sure if this packaging in the factory, or the delivery driver, but often the white company boxes arrive slightly beaten up

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No Comment
16 Hour(s) ago

Wild Sage Hand Wash

Service
Product

Service rating : Very quick
Product: Wonderful aroma

No Comment
16 Hour(s) ago

Cadiz Duvet Cover

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Deep Fitted Sheet
Service
Product

Service rating : Usual excellent service from White Company
Product: Sorry, but not.sure I would have bought this Duvet set had I seen it in one of your stores. I think it will be difficult to keep looking pristine. Hope I am wrong!

No Comment
16 Hour(s) ago

Easy-Care Cotton Fitted Sheet

  • Customer also reviewed:
  • Easy-Care Cotton Housewife Pillowcase
  • Easy-Care Cotton Oxford Pillowcase
  • etc.
Service
Product

Service rating : The products arrived very promptly
Product: Exactly that. They are easy care but feel and look good.

No Comment
20 Hour(s) ago

Sweet Heart Socks - Pack of 5

  • Customer also reviewed:
  • Cashmere Bedsocks
  • Essential Vest
Service
Product

Items arrived quickly

No Comment
22 Hour(s) ago

Sail Boat Romper

  • Customer also reviewed:
  • Whale Socks - Pack of 3
Service
Product

Service rating : Fast delivery, packaged well and excellent communication.
Product: Hasn't been worn yet but lovely quality and design.

No Comment
22 Hour(s) ago

Ercol Devon Bed

Service
Product

Service rating : Frequent email updates and quick response from customer service to a question pre delivery. Delivery company were first class.
Product: I like the design, the ease of assembly and the quality

No Comment
24 Hour(s) ago

Lime & Bay Diffuser

Service
Product

Service rating : Easy of order, speed of delivery, smart packaging and great products
Product: There is not a thing that smells better

No Comment
26 Hour(s) ago

Lounge Jersey Drape Front Cardigan

  • Customer also reviewed:
  • Essential Lace Trim Cami
Service
Product

Service rating : Always good quality
Product: Sorry returned as did not suit me

No Comment
26 Hour(s) ago

Unisex Hydrocotton Slippers

Service
Product

Service rating : Excellent
Product: The slippers are good but I still prefer the waffle slippers that were available in the past. I hope they will come back.

No Comment
26 Hour(s) ago

Cotton Slub V Neck T-shirt

  • Customer also reviewed:
  • Drape Swing T-Shirt
  • Cotton Slub Lace Trim Peplum Top
Service
Product

As always, first class

No Comment
27 Hour(s) ago

Wide Dobby Spot Tassel Scarf

Service
Product

Service rating : Arrived within 2 days, very prompt service
Product: Nice scarf, well finished, exactly what I wanted.

No Comment