The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 118057 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
35 Minute(s) ago

Heart Motif Stripe Jumper (1-6yrs)

  • Customer also reviewed:
  • Stripe Knitted Dress (1-6yrs)
  • Sequin Heart T-Shirt (1-6yrs)
  • etc.
Service
Product

Service rating : 1st class
Product: Love the style and quality.

No Comment
47 Minute(s) ago

Newcombe Ceramic Rectangular Tray

  • Customer also reviewed:
  • Newcombe Ceramic Soap Dish
  • Newcombe Ceramic Toothbrush Holder
  • etc.
Service
Product

Website crashed twice and order delayed twice so not the best but was rectified after a delay

No Comment
51 Minute(s) ago

Welcome to the World Book by Lucy Tapper & Steve Wilson

  • Customer also reviewed:
  • Monkey Comforter
  • Gift box
Service
Product

I spoke to lady on customer services as i had not received a delivery confirmation email. she advised me that they were experiencing delays with delivery but would try her best for my item to arrive on time - and it did! she was very helpful so thank you

No Comment
54 Minute(s) ago

Lancaster Flat Sheet

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Oxford Pillowcase
Service
Product

Several days after order placed a note arrives to say there is a delay. I call immediately and ask to cancel the order. I am then told it has just been despatched? I ask by phone for it to be stopped. I write and ask for it to be stopped. It arrives, no response to my emails.

No Comment
1 Hour(s) ago

Flowers Hand & Nail Gift Set

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : no fault at all
Product: excellant service

No Comment
1 Hour(s) ago

Seychelles Hand & Nail Gift Set

  • Customer also reviewed:
  • Portland Wall Mirror
Service
Product

I still haven’t received part of the order.

Read more
Thank you for your feedback. I've reached out to you via email with more information. If you would like to discuss further, please feel free to respond.

Thanks, Alana
1 Hour(s) ago

Classic Double Border Bath Sheet

Service
Product

Service rating : helpful
Product: Poor quality - thin - not as previously purchased. very disappointed.

No Comment
2 Hour(s) ago

Tractor Motif Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Stripe Pyjamas (1-12yrs)
  • Winter Botanical Pillar Candle
Service
Product

Fantastic website, purchase and delivery. Great communication. Great customer service.

No Comment
2 Hour(s) ago

Winter Diffuser

  • Customer also reviewed:
  • Winter Diffuser Refill
Service
Product

Service rating : Delivery is always ver quick and the update emails let you know when your order is coming
Product: I absolutely love the winter range of goodies and if there was one thing I would change it would be to make it available all year round!!!!

No Comment
2 Hour(s) ago

Lime & Bay Luxury Gift Set

Service
Product

Service rating : prompt delivery
Product: Beautiful boxed set.

No Comment
2 Hour(s) ago

Savoy Oxford Pillowcase

  • Customer also reviewed:
  • Savoy Duvet Cover
  • Savoy Flat Sheet
  • etc.
Service
Product

Please figure out how you repay the amount for a return when the card used to make the initial payment has now been cancelled. Is it done automatically directly to the replacement card? Or does the customer need to call and give the new card details? If the latter then how do they know when to call and provide these details?

Read more
Thank you for your feedback. If your payment card has expired but the account is still open, the refund will go back to the account.
If you have any further questions please email us at services@thewhitecompany.com

Thanks Clarissa
3 Hour(s) ago

200 Thread Count Egyptian Cotton Flat Sheet

Service
Product

Used this company for a long time successfully. Unfortunately this time only 1 of the two items were in the box delivered. The agent in the response centre was very helpful and apologetic whilst sorting out delivering the missing item when new stocks arrived.

No Comment
3 Hour(s) ago

Avignon Cushion Cover

  • Customer also reviewed:
  • Brittany Cushion Cover
  • Cushion Pad
Service
Product

Service rating : Arrived well packaged
Product: Thought it would be more like a cushion cover rather than just like a small pillowcase.

No Comment
3 Hour(s) ago

Snowman Collared Sleepsuit

  • Customer also reviewed:
  • Tractor Fair Isle Jumper
  • Bear Ears Cardigan
  • etc.
Service
Product

My only comment for improvement is that service prior to dispatch is slow. All off the products I purchased from the white company were beautiful quality - I very happy customer thank you

No Comment
4 Hour(s) ago

Scattered Star Pyjamas

  • Customer also reviewed:
  • Pom Pom Trim Cardigan
  • Heart Knitted Dress (1-6yrs)
  • etc.
Service
Product

Service rating : Answered the phone quickly. Dealt with quickly
Product: Good quality material

No Comment
4 Hour(s) ago

Flowers Diffuser Refill

  • Customer also reviewed:
  • Ceramic Small Bottle Table Lamp
Service
Product

Service rating : Excellent service as usual !
Product: I adore Flowers and Fig diffuser they are my favourite! The Fig will always remind me my Greek holiday , the house were I spent my summer and the smell is so natural ! Flowers is just the iconic for me!

No Comment
4 Hour(s) ago

Le Creuset Oval Casserole Dish - 27cm

  • Customer also reviewed:
  • Sandalwood Diffuser
Service
Product

Online ordering was absolutely fine. Box packing was poor. No protection between a very heavy casserole dish and a lightweight diffuser so the box of the diffuser was damaged on arrival. Returned to store to replace the diffuser.

Read more
Good afternoon. Thank you for your feedback. I have personally emailed you regarding this.

Thanks Hannah
4 Hour(s) ago

Peter Rabbit Books The Complete Collection by Beatrix Potter

  • Customer also reviewed:
  • Jellycat Bashful Bunny Mini Toy
  • Jellycat Bashful Bunny Medium Toy
Service
Product

Service rating : First saw this store when I lived in Dubai. Moved back to Australia & I still love seeing what's available online. Love that they even deliver down under :)
Product: Saw it when my cousin bought the collection for my niece when she was born. Thought I had to get a set for when my husband & I have our own kids...

Read more
No Comment
4 Hour(s) ago

Check Dress

  • Customer also reviewed:
  • Woodland Floral Sleepsuit
  • Ruffle Jumper & Legging Set
  • etc.
Service
Product

Service rating : Fabulous quality and design with great delivery service
Product: beautiful, a bit larger than i expected but our grand daughter will fill it soon I'm sure.

No Comment
4 Hour(s) ago

Azores Housewife Pillowcase

  • Customer also reviewed:
  • Azores Duvet Cover
  • Super-Soft Ultra Wash Duvet
Service
Product

Service rating : Had a little trouble at checkout stage.
Product: Good quality and lovely design.

No Comment
5 Hour(s) ago

Evie Floral Pyjamas - Set Of Two (1-12yrs)

  • Customer also reviewed:
  • Maisie Corduroy Dress
Service
Product

Service rating : a small problem which was rapidly corrected. excellent service.
Product: very good product. Excellent.

No Comment
5 Hour(s) ago

Cashmere Lightweight Cardigan

  • Customer also reviewed:
  • Super-Soft Pestemal Towels
  • Super-Soft Pestemal Towels
Service
Product

It took forever to dispatch the purchases and one of the items has not yet arrived.

Read more
Good afternoon. Thank you for your feedback. I have sent you an email regarding this.

Thanks Hannah
5 Hour(s) ago

Classic Double Border Towel

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Housewife Pillowcase
Service
Product

Problem with my on-line account, rang and ordered on phone, my old email etc were still in the system, need to have my details confirmed with somebody.

No Comment
5 Hour(s) ago

Rosewood Flat Sheet

Service
Product

Service rating : Efficient delivery
Product: This is the 3rd sheet I have bought as the silk trim on one has deteriorated and torn, not sure if this could be a faulty product

No Comment
5 Hour(s) ago

Super-Soft Ultra Wash Duvet

  • Customer also reviewed:
  • Colour Border Towel
  • Classic Double Border Towel
  • etc.
Service
Product

Service rating : Pleasant experience
Product: Light but very warm

No Comment
5 Hour(s) ago

Spa Restore Diffuser

  • Customer also reviewed:
  • Rose & Iris Soap Set
  • Spa Marble Diffuser Tray
Service
Product

Service rating : Hassle free and excellent packaging
Product: The most beautiful scent

No Comment
5 Hour(s) ago

Cashmere Blend Blanket - Grey

Service
Product

Service rating : I had some difficulty with the system and therefore missed out on gift wrapping for the purchase because I had to go back into the system a second time and didn't notice that it had disappeared from my request
Product: the quality of the product was reliable

No Comment
5 Hour(s) ago

Santorini Linen Flat Sheet

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Deep Fitted Sheet
Service
Product

Service rating : Excellent
Product: Very good

No Comment
5 Hour(s) ago

Tractor Pyjamas

  • Customer also reviewed:
  • Fluffy Bunny Booties
  • Woodland Floral Sleepsuit
  • etc.
Service
Product

Delivery issues and website isnt brilliant when buying numerous purchases and selecting giftboxes. Hermes are the worst voted delivery company so why would you cheapen your brand by using them?

Read more
Good afternoon. Thank you for your feedback. I have personally emailed you.

Thanks Hannah
5 Hour(s) ago

Fluffy Bunny Booties

  • Customer also reviewed:
  • Snowman Collared Sleepsuit
  • Tractor Fair Isle Jumper
  • etc.
Service
Product

Service rating : Very prompt service
Product: Lovely soft snuggly feel just wot a baby wants

No Comment
6 Hour(s) ago

Suede Shopper Bag

Service
Product

Service rating : No contact to say delivery would be VERY late. Had to chase up via telephone and was told that there had been problems with the system. No communication from company..very poor service
Product: Quality of goods excellent as always, just spoilt by lack of communication from the company

Read more
Good morning. Thank you for your feedback. I have emailed you personally regarding this.

Thanks Hannah
6 Hour(s) ago

Madison Full Length Mirror

Service
Product

Service rating : Bad Experiance in the shop followed by a poor response in an email
Product: Service has been pretty bad from start to finish still not received the mirro so can not comment as yet!

Read more
Good morning. Thank you for your feedback. I have sent you an email regarding this.

Thanks Hannah
6 Hour(s) ago

2017 Little White Dated Bear Toy

  • Customer also reviewed:
  • Stripe Tractor Sleepsuit
  • Gift box
Service
Product

Service rating : Fast
Product: Lovely

No Comment
6 Hour(s) ago

Newcombe Ceramic Tissue Box Cover

  • Customer also reviewed:
  • Hexagonal Trinket Box
  • Square Mirror Coasters – Set of 4
  • etc.
Service
Product

Service rating : pleased
Product: pleased

No Comment
6 Hour(s) ago

Unisex Shawl Collar Towelling Robe

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Great website an the product arrived on time.
Product: Loved the dressing gown. Supe quality.

No Comment
6 Hour(s) ago

Winter Home Scenting Set

  • Customer also reviewed:
  • Verveine Hand Wash
  • Unisex Velour Hooded Robe
Service
Product

Good service and delivery. Very pleased with the products purchased.

No Comment
6 Hour(s) ago

Lime & Bay Bath & Body Gift Set

  • Customer also reviewed:
  • Cassis Votive Candle
Service
Product

Service rating : There was no problem with the service and the product arrived within the time limit
Product: Love the smell and softness off this product

No Comment
6 Hour(s) ago

Brushed Flannel Check Pyjama Bottoms

  • Customer also reviewed:
  • Kimbo Pyjama Set
Service
Product

Delivered promptly

No Comment
7 Hour(s) ago

Brompton Boyfriend Jeans

  • Customer also reviewed:
  • Ultimate Leggings
  • Safari Character Bodysuits - Set of 3
Service
Product

Did seem to take a long time to arrive. Perhaps compared to Amazon!

No Comment
7 Hour(s) ago

Flowers Diffuser

  • Customer also reviewed:
  • Flowers Luxury Gift Set
  • Pantry Large Glass Jar
  • etc.
Service
Product

Service rating : Great service as usual
Product: I love this scent. I have it in the hallway and I can smell it every time I walk past or when I come home. Seems to be lasting too!

No Comment
7 Hour(s) ago

Little Donkey Medium Toy

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : This was my first ever purchase and everything went to plan, turned up on time and I couldn't believe the quality of the toy and the box to put it in, well done you!
Product: This little donkey is so soft its perfect for a newborn.

No Comment
7 Hour(s) ago

Glow In The Dark Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Henley Striped Pyjamas (1-12yrs)
  • Farmyard Adventure Blanket & Hat Set
  • etc.
Service
Product

Service rating : Efficient as always
Product: for my grandson

No Comment
7 Hour(s) ago

Cotton Wide Stripe Jumper

  • Customer also reviewed:
  • Seychelles Diffuser Refill
Service
Product

Service rating : Always exceptional service
Product: Quality second to none

No Comment
7 Hour(s) ago

Ashville Duvet Cover

  • Customer also reviewed:
  • Lancaster Oxford Pillowcase
  • Lancaster Fitted Sheet
  • etc.
Service
Product

It was fine though in a time when others can deliver the same day I think four working days for delivery is excessive, particularly for a near £1,000 order. The products are of a very high quality. Thank you.

No Comment
7 Hour(s) ago

Winter Diffuser

  • Customer also reviewed:
  • Winter Refresher Oil
Service
Product

Service rating : Great
Product: Great

No Comment
7 Hour(s) ago

Banded Textured Bikini Top

  • Customer also reviewed:
  • Banded Textured Bikini Briefs
  • Lace Blouse
  • etc.
Service
Product

Service rating : I ordered the bikini top and bottom but received only the top and a message that a mistake had been made and you didn't have any bottoms. I therefore returned the top only then sometime later to receive the bottoms that then also needed returning.
Product: Returned as above

Read more
Good morning. Thank you for your feedback. I have emailed you personally regarding this.

Thanks Hannah
8 Hour(s) ago

Slate Charger Plate - Set of 2

  • Customer also reviewed:
  • Captured Glass Small Lantern
Service
Product

Service rating : Arrived promptly.
Product: Very good quality and nicely packaged.

No Comment
8 Hour(s) ago

Tractor Pyjamas

  • Customer also reviewed:
  • Stripe Pyjamas (1-12yrs)
  • Evie Floral Flannel Pyjamas (1-12yrs)
Service
Product

Service rating : goods arrived on time
Product: lovely and soft, good size

No Comment
8 Hour(s) ago

Duck Feather Pillow

Service
Product

Service rating : Great service, always works well.
Product: The pillows are fantastic and such good value for money.

No Comment
8 Hour(s) ago

Jersey Short Sleeve Shirt

  • Customer also reviewed:
  • Cotton-Linen Stripe Sweatshirt
Service
Product

Late delivery date so cancelled order as going away. Was told it was cancelled but parcel arrived after we had gone on holiday. Fortunately a neighbour found it and took it in. Very bad for security as obvious we were away.

Read more
Good morning. Thank you for your feedback. I have sent you an email regarding this.

Thanks Hannah