Luxury bed linen, bedding and quality home accessories
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Service rating : Really very good serviceProduct: This jumper is fabulous, really love it.
The Hermes delivery office let me know a little after 9am that the delivery would arrive from 9am. As I was keen to get the order and assumed that it would arrive that morning, I cancelled plans to go out. In fact, the delivery was made after 5pm and apparently this is the usual time for my area on that day of the week. Why is that not part of the original message, so that a whole day is not wasted?
Service rating : As I would expectProduct: Lovely soft jersey, good length and the splits are a great addition. Cut well though the sleeves were very wide. Would look good over skinny jeans or a bikini. Like to see this in other colours too perhaps.
Service rating : Staff helpful
Prompt deliveryProduct: As expected
I have always loved White Company products, the quality is superb.
Service rating : Delivery was fine but when I tried to return items to a store I was told I couldn’t because I had used PayPal .... this wasn’t mentioned on the return slipProduct: Too long for the shape of dress - made it appear very ‘frumpy’
Very fast delivery with all information up to dated
Service rating : Very efficient. Track facility detailed and arrived in quick timeProduct: Beautiful
Service rating : Quick serviceProduct: great product
Service rating : As promisedProduct: Material and cut are very flattering. A winner.
Service rating : FabProduct: Love it
Service rating : Fast convenient delivery. Products well packed.Product: Such a pretty little dress can’t wait to put it on my little one.
Service rating : I ordered these items as a gift for my cousin’s 60th birthday and had them sent to GermanyProduct: My cousin said she really loved them
Service rating : Always first rate - keep up the good workProduct: Wonderful smell - I’d buy again at any time
Service rating : Dreadful delivery, parcel packaging soaked and dam aged and a day lateProduct: Amazing!
Service rating : First rate as always. Easy online ordering and prompt deliveryProduct: Lovely and cozy . Never wear any other slipper than white comp.
Service rating : Good.Product: But odd to have embroidery on the shoulder so that the fit looks funny. Not sure about size. Need to get a 10 to try to see if shoulder looks better.
Service rating : Speedy delivery left in a safe place - thanks!Product: The top does not look quite as I expected it to, as on the model it looked to be a cotton fabric which would be a bit lose rather than the stretchy fabric that it is. However, I am still pleased with the top.
Service rating : Service was excellent and quickProduct: Superb
Service rating : Easy to shop,just love the sales always fab bargains.Product: Such a lovely dress , good quality ,stylish ,and bang on trend.Even for a middle aged woman like me .
Received order quickly and very well packaged. The actual products are beautiful. Australia needs The White Company to open here.
Service rating : My initial feelings when entering the store to change my online order to a smaller size was their was a lack of warmth/engagement. The second person was helpful when I asked if I could try the dress on. The third person was down to earth and engaged with me as the customer and was excellent. Maybe there is an air from some that they are superior and above the customer however the customer is purchasing from the brand and they are representing the brand. So maybe a training session on self awareness and impact would be beneficial.Product: The frill dress appears to be made well and is far superior than other linen products I have seen on the high street.
Service rating : Delivered swiftly and well packaged.Product: Love this jumper. As a mature lady it made me feel modern and smart!
Great packaging lovely set
Service rating : Prompt delivery service.Product: Superb warm white lights on sale and great length as well.
Service rating : Always prompt deliveryProduct: Lovely back detail
Service rating : Flawless service, as always. You guys are my favorite online store in the whole world.Product: Beautiful piece of garment for my little boy. Fits like a glove and he enjoys wearing it as the material is very pleasant. The color is even prettier in real life than on a photo.
Service rating : Easy, quick & very good serviceProduct: very pretty my type of top love it.
Service rating : Arrived earlier than expected! Always kept up to date with delivery day, the time, and then confirmation once it has been delivered. Very reassuring.Product: Please can you do this in more colours?! Such a comfy nightie, with adjustable straps, a good weight to the fabric which is cleverly not too heavy or too light, and the side splits for ease of movement......apparently I'm like a windmill!!
Thank you for delivering the products to Japan.
Service rating : Fast and easy delivery serviceProduct: Beautiful bunny
Service rating : Very happyProduct: Lovely
Service rating : Excellent throughoutProduct: Beautiful towels delighted!
Service rating : The parcel was delivered quickly and in good order, and when I returned the item, I was issued a refund quickly. I was, however, annoyed to discover that The White Company did not provide a returns label when I had to return my order. This seems to be a standard practice with other companies; I will be more cautious next time!Product: I ordered these because I already had a pair in Indigo, and they fit me perfectly. Unfortunately, I couldn't even get this pair on, even though they are supposed the same size, so would definitely not recommend them.
Service rating : all goodProduct: yes all fine
The parcel was left at the front door in full view from the road, which wasn't ideal. Is there an option when ordering, for instructions where to leave a parcel if no-one is at home?
I haven’t received them yet as they were delivered to someone else by DPD....I was assured someone would get back to me whilst they looked into it and they never did....
Service rating : Good service in the shops and very good delivery service and well packed.Product: I bought a 14 and it was a good fit.
Service rating : Package was well wrapped and delivered promptly.Product: I love this diffuser. It has a wonderful floral scent.
Service rating : I found the telephone service excellent; there had been a problem online re PayPal authorization but once I got speaking to customer service, everything was resolved.Product: Looked as good in ‘real life’ as online and quality and finish was first class
White Company's service and communication is awful, the delivery service communication was good.
On this occasion I was very disappointed that the items I ordered for a birthday gift three weeks ahead of time were not in stock. However I was not told this when I ordered I had to chase the delivery and only then was I informed. The parcel arrived 2 weeks after the required date, more than 5 weeks after the original order. I would expect to have been made aware of stock information prior to ordering. I do not expect to have to chase the White Company for delivery information and then to be let down on the delivery date.
Service rating : would have liked free returns.Product: thought this was overpriced for what it was. It was also kind of baggy so i returned.
But my order was placed on 12 April and finally arrived yesterday 23 April !!
Have not had this experience before - you are usually very reliable and prompt.
Service rating : Quick and efficientProduct: Lovely set
The process starting with accessing the website, placing the order and payment to final delivery of the order was totally seamless, easy to use and faultless.
To place an order in March and to receive items showing as in stock in dries and drabs overvthe course of five weeks is lamentable. Reminds me why I don’t usually buy online from the white company. I could have gone into a shop and got the candle on the spot.
Service rating : Delivered within promised delivery dates.Product: Great product. We have this item in white and grey already since my children were born 6 and 4 years ago. Still on great condition!
Service rating : Prompt and efficient.Product: Great to feel nd a white T-shirt that’s not too see through! Love the button detail too.