Luxury bed linen, bedding and quality home accessories
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Service rating : 1st classProduct: Love the style and quality.
Website crashed twice and order delayed twice so not the best but was rectified after a delay
I spoke to lady on customer services as i had not received a delivery confirmation email. she advised me that they were experiencing delays with delivery but would try her best for my item to arrive on time - and it did! she was very helpful so thank you
Several days after order placed a note arrives to say there is a delay. I call immediately and ask to cancel the order. I am then told it has just been despatched? I ask by phone for it to be stopped. I write and ask for it to be stopped. It arrives, no response to my emails.
Service rating : no fault at allProduct: excellant service
I still haven’t received part of the order.
Service rating : helpfulProduct: Poor quality - thin - not as previously purchased. very disappointed.
Fantastic website, purchase and delivery. Great communication. Great customer service.
Service rating : Delivery is always ver quick and the update emails let you know when your order is comingProduct: I absolutely love the winter range of goodies and if there was one thing I would change it would be to make it available all year round!!!!
Service rating : prompt deliveryProduct: Beautiful boxed set.
Please figure out how you repay the amount for a return when the card used to make the initial payment has now been cancelled. Is it done automatically directly to the replacement card? Or does the customer need to call and give the new card details? If the latter then how do they know when to call and provide these details?
Used this company for a long time successfully. Unfortunately this time only 1 of the two items were in the box delivered. The agent in the response centre was very helpful and apologetic whilst sorting out delivering the missing item when new stocks arrived.
Service rating : Arrived well packagedProduct: Thought it would be more like a cushion cover rather than just like a small pillowcase.
My only comment for improvement is that service prior to dispatch is slow. All off the products I purchased from the white company were beautiful quality - I very happy customer thank you
Service rating : Answered the phone quickly. Dealt with quicklyProduct: Good quality material
Service rating : Excellent service as usual !Product: I adore Flowers and Fig diffuser they are my favourite! The Fig will always remind me my Greek holiday , the house were I spent my summer and the smell is so natural ! Flowers is just the iconic for me!
Online ordering was absolutely fine. Box packing was poor. No protection between a very heavy casserole dish and a lightweight diffuser so the box of the diffuser was damaged on arrival. Returned to store to replace the diffuser.
Service rating : First saw this store when I lived in Dubai. Moved back to Australia & I still love seeing what's available online. Love that they even deliver down under :)Product: Saw it when my cousin bought the collection for my niece when she was born. Thought I had to get a set for when my husband & I have our own kids...
Service rating : Fabulous quality and design with great delivery serviceProduct: beautiful, a bit larger than i expected but our grand daughter will fill it soon I'm sure.
Service rating : Had a little trouble at checkout stage.Product: Good quality and lovely design.
Service rating : a small problem which was rapidly corrected. excellent service.Product: very good product. Excellent.
It took forever to dispatch the purchases and one of the items has not yet arrived.
Problem with my on-line account, rang and ordered on phone, my old email etc were still in the system, need to have my details confirmed with somebody.
Service rating : Efficient deliveryProduct: This is the 3rd sheet I have bought as the silk trim on one has deteriorated and torn, not sure if this could be a faulty product
Service rating : Pleasant experienceProduct: Light but very warm
Service rating : Hassle free and excellent packagingProduct: The most beautiful scent
Service rating : I had some difficulty with the system and therefore missed out on gift wrapping for the purchase because I had to go back into the system a second time and didn't notice that it had disappeared from my requestProduct: the quality of the product was reliable
Service rating : ExcellentProduct: Very good
Delivery issues and website isnt brilliant when buying numerous purchases and selecting giftboxes. Hermes are the worst voted delivery company so why would you cheapen your brand by using them?
Service rating : Very prompt serviceProduct: Lovely soft snuggly feel just wot a baby wants
Service rating : No contact to say delivery would be VERY late. Had to chase up via telephone and was told that there had been problems with the system. No communication from company..very poor serviceProduct: Quality of goods excellent as always, just spoilt by lack of communication from the company
Service rating : Bad Experiance in the shop followed by a poor response in an emailProduct: Service has been pretty bad from start to finish still not received the mirro so can not comment as yet!
Service rating : FastProduct: Lovely
Service rating : pleasedProduct: pleased
Service rating : Great website an the product arrived on time.Product: Loved the dressing gown. Supe quality.
Good service and delivery. Very pleased with the products purchased.
Service rating : There was no problem with the service and the product arrived within the time limitProduct: Love the smell and softness off this product
Did seem to take a long time to arrive. Perhaps compared to Amazon!
Service rating : Great service as usualProduct: I love this scent. I have it in the hallway and I can smell it every time I walk past or when I come home. Seems to be lasting too!
Service rating : This was my first ever purchase and everything went to plan, turned up on time and I couldn't believe the quality of the toy and the box to put it in, well done you!Product: This little donkey is so soft its perfect for a newborn.
Service rating : Efficient as alwaysProduct: for my grandson
Service rating : Always exceptional serviceProduct: Quality second to none
It was fine though in a time when others can deliver the same day I think four working days for delivery is excessive, particularly for a near £1,000 order. The products are of a very high quality. Thank you.
Service rating : GreatProduct: Great
Service rating : I ordered the bikini top and bottom but received only the top and a message that a mistake had been made and you didn't have any bottoms. I therefore returned the top only then sometime later to receive the bottoms that then also needed returning.Product: Returned as above
Service rating : Arrived promptly.Product: Very good quality and nicely packaged.
Service rating : goods arrived on timeProduct: lovely and soft, good size
Service rating : Great service, always works well.Product: The pillows are fantastic and such good value for money.
Late delivery date so cancelled order as going away. Was told it was cancelled but parcel arrived after we had gone on holiday. Fortunately a neighbour found it and took it in. Very bad for security as obvious we were away.