The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 118057 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
35 Minute(s) ago

Heart Motif Stripe Jumper (1-6yrs)

  • Customer also reviewed:
  • Stripe Knitted Dress (1-6yrs)
  • Sequin Heart T-Shirt (1-6yrs)
  • etc.
Service
Product

Service rating : 1st class
Product: Love the style and quality.

No Comment
47 Minute(s) ago

Newcombe Ceramic Rectangular Tray

  • Customer also reviewed:
  • Newcombe Ceramic Soap Dish
  • Newcombe Ceramic Toothbrush Holder
  • etc.
Service
Product

Website crashed twice and order delayed twice so not the best but was rectified after a delay

No Comment
50 Minute(s) ago

Welcome to the World Book by Lucy Tapper & Steve Wilson

  • Customer also reviewed:
  • Monkey Comforter
  • Gift box
Service
Product

I spoke to lady on customer services as i had not received a delivery confirmation email. she advised me that they were experiencing delays with delivery but would try her best for my item to arrive on time - and it did! she was very helpful so thank you

No Comment
54 Minute(s) ago

Lancaster Flat Sheet

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Oxford Pillowcase
Service
Product

Several days after order placed a note arrives to say there is a delay. I call immediately and ask to cancel the order. I am then told it has just been despatched? I ask by phone for it to be stopped. I write and ask for it to be stopped. It arrives, no response to my emails.

No Comment
1 Hour(s) ago

Flowers Hand & Nail Gift Set

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : no fault at all
Product: excellant service

No Comment
1 Hour(s) ago

Seychelles Hand & Nail Gift Set

  • Customer also reviewed:
  • Portland Wall Mirror
Service
Product

I still haven’t received part of the order.

Read more
Thank you for your feedback. I've reached out to you via email with more information. If you would like to discuss further, please feel free to respond.

Thanks, Alana
1 Hour(s) ago

Classic Double Border Bath Sheet

Service
Product

Service rating : helpful
Product: Poor quality - thin - not as previously purchased. very disappointed.

No Comment
2 Hour(s) ago

Tractor Motif Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Stripe Pyjamas (1-12yrs)
  • Winter Botanical Pillar Candle
Service
Product

Fantastic website, purchase and delivery. Great communication. Great customer service.

No Comment
2 Hour(s) ago

Winter Diffuser

  • Customer also reviewed:
  • Winter Diffuser Refill
Service
Product

Service rating : Delivery is always ver quick and the update emails let you know when your order is coming
Product: I absolutely love the winter range of goodies and if there was one thing I would change it would be to make it available all year round!!!!

No Comment
2 Hour(s) ago

Lime & Bay Luxury Gift Set

Service
Product

Service rating : prompt delivery
Product: Beautiful boxed set.

No Comment
2 Hour(s) ago

Savoy Oxford Pillowcase

  • Customer also reviewed:
  • Savoy Duvet Cover
  • Savoy Flat Sheet
  • etc.
Service
Product

Please figure out how you repay the amount for a return when the card used to make the initial payment has now been cancelled. Is it done automatically directly to the replacement card? Or does the customer need to call and give the new card details? If the latter then how do they know when to call and provide these details?

Read more
Thank you for your feedback. If your payment card has expired but the account is still open, the refund will go back to the account.
If you have any further questions please email us at services@thewhitecompany.com

Thanks Clarissa
3 Hour(s) ago

200 Thread Count Egyptian Cotton Flat Sheet

Service
Product

Used this company for a long time successfully. Unfortunately this time only 1 of the two items were in the box delivered. The agent in the response centre was very helpful and apologetic whilst sorting out delivering the missing item when new stocks arrived.

No Comment
3 Hour(s) ago

Avignon Cushion Cover

  • Customer also reviewed:
  • Brittany Cushion Cover
  • Cushion Pad
Service
Product

Service rating : Arrived well packaged
Product: Thought it would be more like a cushion cover rather than just like a small pillowcase.

No Comment
3 Hour(s) ago

Snowman Collared Sleepsuit

  • Customer also reviewed:
  • Tractor Fair Isle Jumper
  • Bear Ears Cardigan
  • etc.
Service
Product

My only comment for improvement is that service prior to dispatch is slow. All off the products I purchased from the white company were beautiful quality - I very happy customer thank you

No Comment
4 Hour(s) ago

Scattered Star Pyjamas

  • Customer also reviewed:
  • Pom Pom Trim Cardigan
  • Heart Knitted Dress (1-6yrs)
  • etc.
Service
Product

Service rating : Answered the phone quickly. Dealt with quickly
Product: Good quality material

No Comment
4 Hour(s) ago

Flowers Diffuser Refill

  • Customer also reviewed:
  • Ceramic Small Bottle Table Lamp
Service
Product

Service rating : Excellent service as usual !
Product: I adore Flowers and Fig diffuser they are my favourite! The Fig will always remind me my Greek holiday , the house were I spent my summer and the smell is so natural ! Flowers is just the iconic for me!

No Comment
4 Hour(s) ago

Le Creuset Oval Casserole Dish - 27cm

  • Customer also reviewed:
  • Sandalwood Diffuser
Service
Product

Online ordering was absolutely fine. Box packing was poor. No protection between a very heavy casserole dish and a lightweight diffuser so the box of the diffuser was damaged on arrival. Returned to store to replace the diffuser.

Read more
Good afternoon. Thank you for your feedback. I have personally emailed you regarding this.

Thanks Hannah
4 Hour(s) ago

Peter Rabbit Books The Complete Collection by Beatrix Potter

  • Customer also reviewed:
  • Jellycat Bashful Bunny Mini Toy
  • Jellycat Bashful Bunny Medium Toy
Service
Product

Service rating : First saw this store when I lived in Dubai. Moved back to Australia & I still love seeing what's available online. Love that they even deliver down under :)
Product: Saw it when my cousin bought the collection for my niece when she was born. Thought I had to get a set for when my husband & I have our own kids...

Read more
No Comment
4 Hour(s) ago

Check Dress

  • Customer also reviewed:
  • Woodland Floral Sleepsuit
  • Ruffle Jumper & Legging Set
  • etc.
Service
Product

Service rating : Fabulous quality and design with great delivery service
Product: beautiful, a bit larger than i expected but our grand daughter will fill it soon I'm sure.

No Comment
4 Hour(s) ago

Azores Housewife Pillowcase

  • Customer also reviewed:
  • Azores Duvet Cover
  • Super-Soft Ultra Wash Duvet
Service
Product

Service rating : Had a little trouble at checkout stage.
Product: Good quality and lovely design.

No Comment
5 Hour(s) ago

Evie Floral Pyjamas - Set Of Two (1-12yrs)

  • Customer also reviewed:
  • Maisie Corduroy Dress
Service
Product

Service rating : a small problem which was rapidly corrected. excellent service.
Product: very good product. Excellent.

No Comment
5 Hour(s) ago

Cashmere Lightweight Cardigan

  • Customer also reviewed:
  • Super-Soft Pestemal Towels
  • Super-Soft Pestemal Towels
Service
Product

It took forever to dispatch the purchases and one of the items has not yet arrived.

Read more
Good afternoon. Thank you for your feedback. I have sent you an email regarding this.

Thanks Hannah
5 Hour(s) ago

Classic Double Border Towel

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Housewife Pillowcase
Service
Product

Problem with my on-line account, rang and ordered on phone, my old email etc were still in the system, need to have my details confirmed with somebody.

No Comment
5 Hour(s) ago

Rosewood Flat Sheet

Service
Product

Service rating : Efficient delivery
Product: This is the 3rd sheet I have bought as the silk trim on one has deteriorated and torn, not sure if this could be a faulty product

No Comment
5 Hour(s) ago

Super-Soft Ultra Wash Duvet

  • Customer also reviewed:
  • Colour Border Towel
  • Classic Double Border Towel
  • etc.
Service
Product

Service rating : Pleasant experience
Product: Light but very warm

No Comment