Luxury bed linen, bedding and quality home accessories
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Service rating : Products arrived in good time and very packaged! I personally can't justify the prices unless I have a discount code!Product: Good quality product
Service rating : GoodProduct: Looks great in my new bathroom
Service rating : Prompt deliveryProduct: Feels great next to your skin, washes well, minimal ironing
Service rating : Very good Product: My daughter just loves it
Good delivery but very disappointed with the returns process - very expensive to return stock. Process behind the times. Will not order clothes or footwear again that need trying on.
Service rating : Very helpful serviceProduct: It's perfect
Service rating : incorrect delivery time stated. Was not 3-5 days as per the product description it is not here yet as the right delivery time is more 3-5 weeks not days!Product: incorrect delivery time stated. Was not 3-5 days as per the product description it is not here yet as the right delivery time is more 3-5 weeks not days!
Arrived- on second attempt delivery - in time for my daughter's birthday.
She was very happy with all the items.
Service rating : Easy to order on line, goods come really quickly, great serviceProduct: Good quality especially for the price, this is a repeat order as I was so pleased with the first which was bought over a year ago
Service rating : reliable products, easy website, quick serviceProduct: good basic staple and decent price, particularly with 20% off
Service rating : Excellent speedy reply to queryProduct: Great fit and very comfortable. Only gripe would be they are not blue but steel grey!
Service rating : Easy ordering and speedy deliveryProduct: I love the Jeans but every colour seems to be a differfent size and leg length! Have tried white (in sale - size 6 & 8) which come up very small - Size 8 were good fit but just too short. Indigo full price size 6 (I had tried size 8 in store and were too big) were still bit big although had they been longer I would have kept them. Bought a grey pair in store (size 8!) and they were perfect length and higher rise ... just wanted the same fit in a different colour.
Service rating : Delivery arrived as expected, but way too much packaging and junk mail leafletsProduct: They're way too big - not as described, standard pillow sizes
Service rating : Very goodProduct: Very good
Service rating : Assistant was very hepfulProduct: Can't comment as the goods have not yet been delivered29-Apr-2017Wants a comment about service but won't let me
Superb customer service.
White company cancelled the first order I placed. Managed to switch it to an alternative when I asked but took a long time and had to be checked by more than 1 person to do it.
Service rating : Prompt efficient serviceProduct: So far so good!
Service rating : Using Hermes as a carrier lets The White Company down. Other companies use DPD For free delivery but they insist on using Hermes in an attempt to make you pay for delivery with DPD. I received two orders from Ugg before I received my White Company order and they were placed days afterwards. Customer services never ring you back or keep you updated with emails. It's a real shame and does put you off ordering from them.Product: Far too large, it was like a sack.
Fast efficient service
Service rating : Placing the order with The White Company was fine, however I was very disappointed in the delivery service. Whilst I did track my order at no time was I told which day it would arrive. Out when it arrived and the parcel was thrown over a 6ft high gate onto our drive. The parcel had two fragile labels on it. Also, the delivery company stated that they had placed it in an outside building - not so. Thank goodness it was a fairly dry day.Product: These are a gift, so I have had no feedback yet.
Service rating : Fairly easy site navigation and good deliveryProduct: Great design finish and quality
Service rating : Easy to use website, kept up to date on delivery. Prompt delivery.Product: Excellent quality and good weight to this robe.
Service rating : Service in Norwich is always helpful and charmingProduct: Ordered this item online and it arrived completely scrunched up and creased.
It was way too hiwaisted but a nice design for someone with tiny bosoooooms!
Service rating : very efficient delivery to italyProduct: good quality and style
Service rating : Prompt delivery as alwaysProduct: Super King sheet is not a good fit for a Superking bed, too big and hence not what I would actually call fitted so it rucks up in the night. Colour is a sort of pinky white which makes my lovely White Company duvet cover and pillowcases that I only bought a couple of months ago look a dull off white colour. Very disappointed and frustrated that I threw the packaging away otherwise it would be going back for sure.
Service rating : Beautiful products, excellent packaging, swift delivery.Product: Love this one - not too strong smelling but as with all White Company products a little goes a long way so very good value for money.
Service rating : Delivered promptlyProduct: Nice fit on the top Too wide at the hips and very long for a 5' 4"frame Just didn't look as good as it should for the cost sadly returned.
Service rating : Easy and effluent serviceProduct: Lovely fabric
Service rating : Easy to order, arrived promptly.Product: Great product, just as I expected from the website.
Service rating : No issuesProduct: Gorgeous smell, makes whole house smell divine
Service rating : No delivery date information provided throughout the online transaction whIch for me is crucial as I shop online to save time and I had to take time to look in the terms of saleProduct: Would have been excellent if the button for excellent had not duplicated it itself
Service rating : Always a good very prompt serviceProduct: always a good very prompt service29-Apr-2017Good !
Service rating : My order was delivered to a Collect store the following day.
Excellent service and excellent products.Product: Bought these for our boat, look and feel nice and are quite weighty so less likely to be knocked over.
Service rating : easy to deal withProduct: gift was received and much appreciated29-Apr-2017n/a
Service rating : Good purchasing interface, realistic and accurate delivery.Product: I'm a little disappointed! I've purchased this product a lot, as it's the scent that lives in my bathroom. However I'm concerned that with the change of bottle the contents have also been changed as the scent doesn't seem to be as strong or last when you turn the sticks over with this purchase. The liquid doesn't seem to cling to the reeds as with previous purchases, they just seem to dry out! So I'm turning them currently each day. I'm cassis (which is in the living room) has just ran out and I compared the reeds and there is considerable difference, the older cassis reeds are oily to the touch whereas my wild mint reeds aren't. I've had to add more plain/base/carrier oil to encourage it to stay attached to the reeds and thus promote the scent.
Service rating : always prompt and well packaged, website easy and easy to trackProduct: lovely colour - bluey/grey and good heavy fabric. one of the few seat pads I've tried which is actually comfortable!
I would consider the online shopping service as good. Could improve the returns functionality (in comparison to an OUTNET like service). I've also received a number of items damaged (one planter completely shattered). I'm not sure if this packaging in the factory, or the delivery driver, but often the white company boxes arrive slightly beaten up
Service rating : Very quickProduct: Wonderful aroma
Service rating : Usual excellent service from White CompanyProduct: Sorry, but not.sure I would have bought this Duvet set had I seen it in one of your stores. I think it will be difficult to keep looking pristine. Hope I am wrong!
Service rating : The products arrived very promptlyProduct: Exactly that. They are easy care but feel and look good.
Items arrived quickly
Service rating : Fast delivery, packaged well and excellent communication.Product: Hasn't been worn yet but lovely quality and design.
Service rating : Frequent email updates and quick response from customer service to a question pre delivery. Delivery company were first class.Product: I like the design, the ease of assembly and the quality
Service rating : Easy of order, speed of delivery, smart packaging and great productsProduct: There is not a thing that smells better
Service rating : Always good qualityProduct: Sorry returned as did not suit me
Service rating : ExcellentProduct: The slippers are good but I still prefer the waffle slippers that were available in the past. I hope they will come back.
As always, first class
Service rating : Arrived within 2 days, very prompt serviceProduct: Nice scarf, well finished, exactly what I wanted.
Service rating : Delivery quick and problem free. But I knew this anyway because I've used the White Company before.Product: v. pleasant but not quite the 'ocean' aroma I was expecting!
Service rating : Very prompt delivery - ordered at 8pm delivered the next day.Product: Purchased as a present and recipient loved it.
Service rating : Prompt service at a reasonable costProduct: Very good, high quality, product
Service rating : Always ways to improveProduct: Lasting better than candles
Service rating : Disappointing that the customer has to pay to return itemsProduct: Really wide and sloppy so returned them
Service rating : Easy online shop, delivered quickly. Good discount. Good quality products.Product: Very very comfy
Very good service to be recommended.
Service rating : Can't login to account and basket kept disappearingProduct: First order was awesome! Trying to login to order more has caused an inability to purchase more... actually went to Selfridges site to try and find the products with no luck...
From the phone call to delivery 48hrs fantastic.
My only concern was the delivery company left my delivery in the coal bunker? White sheets?
Service rating : Fab service. Beautifully presented and packed with so much care.Product: Ideal... have been waiting for these to come back into stock.Use these to put all my candles on.Beautiful,simple design.
Service rating : GreatProduct: Lovely looks amazing on my bed
Service rating : delivered in good condition and on timeProduct: difficult to iron
Service rating : Excellent service and delivery optionsProduct: Just think this is not the quality I had expected. I always buy my nightdresses from The White Comoany because I live the styles. I would have preferred it to be slightly longer too.?
Service rating : Never had any problems with orders. Goods arrive promptly & very well packaged.
Quality & value unrivalled.Product: Beautiful fragrance. Always use this one
Service rating : Order delivered quicklyProduct: A present so can't answer
Service rating : As always, excellent service from the customer service team - thank you.Product: Perfect for the warmer months!
Service rating : Always exceed expectations with quality of products and serviceProduct: Beautiful and fantastic quality
Service rating : Ordered one day and delivered the next, excellent!Product: Love the shape and size, perfect to fit in coffee maker
Service rating : The service has always been very good over many, many years never had any problemsProduct: The quality and cut, simple and good
Service rating : Good service although delivery is expensiveProduct: Lovely smells and pleased it was in sale as candles are expensive but lovely
Service rating : Easy to order. Items delivered quickly and well packed. Exactly what The White Company do!Product: Well made and perfect for a gift.
girl in customer service very good
Service rating : Very good quality and serviceProduct: They are going to New Zealand , love the quality28-Apr-2017Very good service bought as Christmas presents
Service rating : Website works wellProduct: A gift so don't know!
Excellent service both on delivery and also on refunding back into my account. Impressive !
Service rating : Great ServiceProduct: Lovely jumper, easy to style
Not good shipping company
Service rating : Very fast serviceProduct: Pump mechanism does not work on both my hand lotions, I have informed the company.
Items delivered on time and I was kept updated at each step.Items are beautful..I cannot fault the service received.
Service rating : Easy to order. Very prompt delivery. Good communication throughout, and nice packagingProduct: Very pretty and suitable for boy or girl
Service rating : Things arrive promptly and are well packagedProduct: Lovely fragrance for a bedroom, very subtle and not over powering. Lasts for a good length of time (I only use 4 sticks which is enough)
Service rating : Item arrived within a few days as expected, however Hermes seem to have stopped sending a message to alert you to delivery and it was just chance I was in.Product: Flattering, stylish design & the wool is medium weight, not too fine. Unfortunately it does bobble rather a lot. Suggest sizing down, it's very generous!
Service rating : Speedy delivery as usualProduct: Excellent quality.i wouldn't buy my bedding anywhere else
Service rating : Excellent serviceProduct: Returned the first jumper because it was too big. Ordered size smaller and love it.
Service rating : always prompt and well packagedProduct: not used yet - a pressy
Service rating : Once dispatched it was very speedy ( took a little time before it was dispatched though . Not in a hurry so it didn't matter but if I was it might have been frustratingProduct: Fresh and long lasting without being overpowering and great value for money
Service rating : Fast delivery and goods well packedProduct: I loved the colour of this dress, but the material was very thin and poor fit. Returned the dress.
Excellent quality and service as always
Service rating : Overall good luckily the customer service through Facebook was great, but over the phone not so great.Product: The stand is fine, it's quite tall so you need very high ceilings. You can't use it on grass though. I had to assemble it in our garden and it became obvious that it could become unstable. Very heavy when packed in the bag. Also, the paint on the metal is already coming off where the bars are joining.
Service rating : Always kept up to date where my order isProduct: Easy to put on bed and love the fluffy side!
Service rating : Very quick and efficientProduct: Just what I expected. Gorgeous
Service rating : The service was fine, but I've left this feedback already. Please stop requesting feedback- it's annoying, as you can tell from my answers!Product: I've left this feedback already. Please don't contact me again. The cardigan was poor quality and the cut dull. Felt like a £30 M&S article with a White Company label.
From ordering to delivery every step was excellent.
Service rating : Prompt response to ordering, and fast delivery of items. Exceptional company to use.Product: True to sizing, look and quality. Only need weather now to wear, roll on Summer!
Service rating : Arrived promptlyProduct: Good quality linen
Service rating : Good delivery service & packagingProduct: Always happy with white company goods
Perfect. Quickly delivered. Packing is wonderful
Service rating : Shame that you can't have the products delivered to store instead of waiting at home for the parcel!!Product: Not an option for 'OKAY' not the best quality that's for sure but not bad for the price, time will tell if they last and if they do more than 6 months then I shall eat my hat!!
Fast delivery. Well packaged.
Service rating : Efficient ordering on line! Very happy that postage was free to Australia! Fast delivery.Product: Lovely!