Luxury bed linen, bedding and quality home accessories
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Service rating : I can only really comment on the quick service from the White Company as the articles were sent as gifts to others. the parcel was delivered very quickly within the estimated time.Product: These were bought as gifts and the recipients were delighted
I have always been impressed with th service and used many times. This time I ordered baby sleeping bag as gift for newborn niece. I had to post it to USA and had a box of gifts ready to send. I paid for early delivery So I could send it as soon as possible. Part of the order arrived and when i rang I was told the sleeping bag was out of stock and may arrive in a couple of weeks. I had to post the other gifts and send the item later.
The item did arrive and was lovely but I wouldn't have ordered if been advised out of stock as caused inconvenience and additional cost.
Service rating : Very goodProduct: Very good
Service rating : Fast delivery is niceProduct: I ordered 20 pieces of grey pillow cases, yet one was bronze coloured.?
Service rating : Fast delivery and beautiful item. Never been disappointed yet. The package had been stood on before delivery, possibly in transition despite saying fragile so the box was half crushed. Luckily the item wasn't damaged.Product: Lovely quality and good sizing, a beautiful little dress
Service rating : Efficient service and delivery and wonderful qualityProduct: I love these. They're soft and very comfortable
Service rating : ExcellentProduct: Excellent service and quality
Always top class
Service rating : Good customer service.Product: This is the most perfect fitting jumper, lightweight and beautifully detail with the rolled edges.
Great service, good quality & prizes
Service rating : Love while company serviceProduct: It's perfect for what I wanted it for
Service rating : Quick delivery even though it was free
Able to track orderProduct: Was a gift but received excellent feedback from the friend it was for
Service rating : Excellent, package arrived quickly, nicely wrapped.Product: Beautiful smell. Lovely.
Service rating : Still not received.Product: Not received yet. Delivery company can only offer a day slot and I work full time.
Service rating : Conformation email received, easy website to use
Fast shippingProduct: Great product
Service rating : My items were despatched promptlyProduct: The ocean tide candle has a lovely scent but I've not used it yet
Easy page to navigate and see
Paying for a superior delivery and not getting it leaves a bitter taste. A refund in the delivery charge would go some way to change that.
Service rating : Swift delivery, easy returns.Product: Very see through
Service rating : Always a great service.Product: Great quality; excellent price.
Service rating : Faulty product unhelpful call centre when explaining the fault with an expensive product.Product: Awful - faulty product. No quality control tests on products before you send them out?? Expensive towels do not expect them to be faulty. Then to be told you need to wait two weeks for a replacement towel!
Service rating : navigated website easily to find what I wanted. Ordering was smooth. Notifications of order progress were good and timely. Delivery as per expectations and products good.Product: Wanted a light weight nightie and it was even lighter than expected.
Service rating : Always arrives within good time and always so like the description online so I never feel
Uneasy making big decisions via your online portal.Product: I plan to return this one as wasn't quite right.
Service rating : Efficient service, packing was really goodProduct: Quality is sublime
Service rating : Easy website - well packaged goods and fast deliveryProduct: Love the quality
Delivery took a long time and expensive
Service rating : Easy websiteProduct: I love them
Service rating : It wad more than I expectedProduct: Good quality
Service rating : I have spent £2300 on my order and so weeks ago and it still hasn't arrived. I have contacted white company several times and they still haven't sorted it. SHOCKING SERVICE AND I WILL NEVER BUY FROM THEM AGAIN. Having been a loyal customer for years and spent at least 10,000 with them over the last few years !!!Product: Haven't received yet !!!!!
Service rating : Great easy to orderProduct: Very good
Prompt delivery, efficient service.
Service rating : Much quicker than expected, beautifully packed (eve sale items), courteous throughout the whole process!!Product: LOVE them!! Beautiful and quality
Service rating : Very happyProduct: Very happy
Service rating : So helpful at Brent Cross storeProduct: Beautiful shade and a gorgeous baby blanket. Excellent quality
Service rating : Extremely helpful,kind and efficient staff at all times.Product: A present for a good friend.
Service rating : Efficient and friendly service.Product: We love it.
Found my package was just left on my door step all day! I live on a busy road so very lucky I even got the goods to be honest. Normally go into the store to purchase things so very unhappy with the online Service.
Service rating : Didn't arrive - customer service awful , eventually received refund minus postage ! Have to contact customer service again !Product: Order lost
Service rating : Very good quick delivery service.Product: Very dissapointed in quality of garment needless to say have returned at a very expensive return seeing as it's a customers risk e
so unfortunately will not be ordering any item again,
Service rating : quick as usualProduct: faulty
Service rating : Great service, fast delivery and well packagedProduct: Lovely bath foam but I wish the fragrance was a bit stronger25-Mar-2017Very good
Service rating : Always helpful at H/o and Cardiff store also quick delivery at both and onlineProduct: Lovely quality comfy warm and I like look
True to size
I have purchased slippers before with white company and I am always happy
Service rating : excellentProduct: I was very happy with the last robe that I purchased from White Company which lasted approx. 20 years. This one is the same large size, but is larger and longer, so I trip up on it going up the stairs, and the hood is new development and a nuisance when stretching out on my recliner.
Service rating : Fast, efficient, parcel left in well chosen discreet position in my absenceProduct: Possible a slightly heavier cotton so the garment is less transparent
Service rating : Super phone service. I felt as if I had actually been in the store. The postal service was excellent, and I will definitely buy again when needs be!Product: The Duvet cover is perfect. It washed and ironed like a dream! Feels like luxury and I am completely satisfied!25-Mar-2017Makes shopping on-line very easy and relaxing!
Quick delivery and nicely packaged
Service rating : Arrived within service level, no fuss!Product: Absolutely love Seychelles, the candle/diffuser/homespray trio is a great idea for consistent look and fragrance in your home :)
Service rating : Problems applying discount code online but customer support were very helpful on the telephone and sorted matters efficiently. Product arrived swiftly and we'll packed.Product: Lovely pillows - really comfortable. Unfortunately, my husband had a nose bleed in the night only 4 days after putting them on the bed but his pillow washed and dried brilliantly, according to given instructions, and is as good as new!
Service rating : Always easy website to use, and the product always arrives quickleyProduct: Always great quality products, I'd have everything in my home from there if I could
Service rating : Easy website and delivered perfectlyProduct: They are all gifts but look amazing
Service rating : Great website, lovely quality products and excellent service. I use them again & again & am never disappointed.Product: Lovely pillowcase, beautiful design, super quality. I just wish it came as part of the set with the duvet cover.
Service rating : Prompt delivery, nicely packaged goodsProduct: My daughter loves this nightdress. It is very pretty. Fits true to size.
Service rating : very fast efficient serviceProduct: Still good quality - but not as good as the previous purchase from the White Co
Service rating : Arrived as and when promised so very happy.Product: Bought as gift so hasn't been opened yet but know the recipient uses this regularly so presume it's a good product. I know she loves it
Service rating : BrilliantProduct: Came on time with no problems
This was absolutely first class. My original order had run out of stock and they provided me with a new order post free next day, superb White Company service
Service rating : Still awaiting order to be delivered.Product: Not yet received
Service rating : Speedy delivery and items well packagedProduct: Slightly big but very nice
Service rating : Arrived quickly.Product: Love the smell, very luxurious. A friend of mine had one and I just had to get one.
Service rating : Ordered on Monday received beautifully packaged the next dayProduct: Not as nice as winter but a lovely fragrance to welcome people into my home. If it ladts the full 3 months I will be buying summer
Very speedy delivery!
Service rating : Good but 3 week delivery could be improvedProduct: It's a beautiful mirror. Excellent quality and looks more expensive than it is
Service rating : Parcel arrived in France in 2 daysProduct: Quality material and good fit
Service rating : Very quick delivery to my home, thank you.Product: Will be wearing this loads as the weight of the sweater is for all seasons!
Service rating : Came in just a few days. Sometimes wish delivery was faster from the White Company but admittedly that's often because I'm shopping for gifts and have left it to the last minute.Product: Lovely napkins look great with my old Denby stoneware and update the look of the table. Will be good in the garden for summer barbecues. Have some linen content so hoping they will age well - they are quite soft before first washing.
Service rating : Delivery speed is perfect. Service line extraordinaryProduct: For the price I got a great one
Service rating : Vey good call centre when querying deliveryProduct: Beautiful Portland mirror so glad we purchased.
Service rating : Brilliant delivery options although when I've forgotten my password the automated retrieval email never comes through so this time I had to login as a guestProduct: Love the colour, style and pockets. Could do with an easier reach pocket for accessing gym membership card and also internal upright holder for drinks bottle
Service rating : Super fast deliveryProduct: Boys pj's were lovely
Decided to return some items I purchased for a refund. Initially went to local outlet store who confirmed they could not except my items. They needed to be sent to head office at my expense to return them with the postage of £13.00. Therefore down by £13.00 on my bill. Very disappointed with the lack of service.
Service rating : Service was greatProduct: The quality was good but the stitching had come out about a size of a 50p hole which I had to stitch it up my self my daughter wanted to wear them she didn't want me to return them so that's why I stitched it up . I did not expect that especially from good quality company.
Service rating : fast deliveryProduct: lovely duvet
good quick delivery
Service rating : Fast speedy delivery to my very local collection pointProduct: Excellent Easter present
Service rating : Good quick deliveryProduct: The stopper is a nightmare to pull out .... had to use pliers! Smells lovely but why not put a little something you can grasp on to to pull stopper out?
I received the incorrect item, called customer services and was told that the correct item would be sent to me straight away. Still haven't receive the correct item despite ordering over two weeks ago.
Called customer services earlier this week and was told that I would be sent the correct pair and would receive an email confirming this within 24 hours. Still received nothing. Called customer services today and told that item still not despatched and that a stock check is still taking place.
To add insult to injury had to pay for the return of the incorrect items. Still unsure whether I'll even get the shoes that I ordered and do not want to re-order in case the same thing happens again. Will never use the White Company again. Terrible service and terrible waste of time.
Service rating : Arrived promptlyvnd well packagedProduct: Excellent quality
Service rating : service and delivery is generally good - though on this occasion it did take longer than normal for the packages to arrive. my only issue is the returns processProduct: sweatshirt itself was nice quality - but it was a bit frumpy looking when on -
Service rating : Arrived promptlyProduct: Fab sunnies
Overall good service across the board.
Easy to order, well packaged and very prompt delivery. Would definitely order from White Company especially with discounted prices.
I rang up to order the chambray dress from the Bath store thinking that the 20% off deal still applied but it did not. The young lady on the phone advised me that I could only have 15% off but pointed out that the mid season sale was due in a few days. I went online and the little dress which I wanted was actually 40% off. I thought this was excellent customor service as I would have been really miffed if I had bought it from the store and then seen the reduced offer on line. So good on the Bath store and their help.
Service rating : Quick excellent serviceProduct: Just what I wanted for my bathroom tissues, thank you
Service rating : It just took a long time comingProduct: Had one previously so soft and snug
Service rating : Order not deliveredProduct: Order never received
Service rating : Well packagedProduct: Great products, smell beautiful
Service rating : Easy to use websiteProduct: Bought the large lantern...loved it so much just had to buy the small one too!!
Stunning in my bathroom
Service rating : Very efficientProduct: As expected
Service rating : I receive parcel in good condition which you expect when paying for delivery but didn't realise it would also cost me to send an item back. I sent it back in the original packaging box and got charged nearly £5. Not impressed at allProduct: This is going into a nursery once it's ready.
Service rating : Hermes failed to deliver although several times they claimed to have done soProduct: Never received the dress
Service rating : Ordered online with free delivery which only took a couple of days. Easy to return to store.Product: Beautiful jumper, a little on the large side for me so I had to return it.
Service rating : Good communication. Speedy delivery.Product: This is for a gift.
Service rating : From start to finish excellent serviceProduct: Exactly what I was looking for,and received a good discount
On this occasion the packaging was badly damaged and I took a photo of it as the items were almost coming out of the box. Fortunately the items themselves were undamaged.
Service rating : Excellent serviceProduct: It would be good to have a shortie version.
Received the wrong lamp and was promised a next day delivery for the correct one - I had to chase before it came. This has put me off using your online service
Service rating : Quick deliveryProduct: Excellent quality and a bargain in the sale
Service rating : excellent.Product: It has a really nice feel and looks great. Love it.
total confusion over order no. 42198125, started December 2016 - still receiving notifications of shipping on 22nd March 2017, although goods were delivered (very late) in Feb...