Luxury bed linen, bedding and quality home accessories
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Service rating : Really very good serviceProduct: This jumper is fabulous, really love it.
The Hermes delivery office let me know a little after 9am that the delivery would arrive from 9am. As I was keen to get the order and assumed that it would arrive that morning, I cancelled plans to go out. In fact, the delivery was made after 5pm and apparently this is the usual time for my area on that day of the week. Why is that not part of the original message, so that a whole day is not wasted?
Service rating : As I would expectProduct: Lovely soft jersey, good length and the splits are a great addition. Cut well though the sleeves were very wide. Would look good over skinny jeans or a bikini. Like to see this in other colours too perhaps.
Service rating : Staff helpful
Prompt deliveryProduct: As expected
I have always loved White Company products, the quality is superb.
Service rating : Delivery was fine but when I tried to return items to a store I was told I couldn’t because I had used PayPal .... this wasn’t mentioned on the return slipProduct: Too long for the shape of dress - made it appear very ‘frumpy’
Very fast delivery with all information up to dated
Service rating : Very efficient. Track facility detailed and arrived in quick timeProduct: Beautiful
Service rating : Quick serviceProduct: great product
Service rating : As promisedProduct: Material and cut are very flattering. A winner.
Service rating : FabProduct: Love it
Service rating : Fast convenient delivery. Products well packed.Product: Such a pretty little dress can’t wait to put it on my little one.
Service rating : I ordered these items as a gift for my cousin’s 60th birthday and had them sent to GermanyProduct: My cousin said she really loved them
Service rating : Always first rate - keep up the good workProduct: Wonderful smell - I’d buy again at any time
Service rating : Dreadful delivery, parcel packaging soaked and dam aged and a day lateProduct: Amazing!
Service rating : First rate as always. Easy online ordering and prompt deliveryProduct: Lovely and cozy . Never wear any other slipper than white comp.
Service rating : Good.Product: But odd to have embroidery on the shoulder so that the fit looks funny. Not sure about size. Need to get a 10 to try to see if shoulder looks better.
Service rating : Speedy delivery left in a safe place - thanks!Product: The top does not look quite as I expected it to, as on the model it looked to be a cotton fabric which would be a bit lose rather than the stretchy fabric that it is. However, I am still pleased with the top.
Service rating : Service was excellent and quickProduct: Superb
Service rating : Easy to shop,just love the sales always fab bargains.Product: Such a lovely dress , good quality ,stylish ,and bang on trend.Even for a middle aged woman like me .
Received order quickly and very well packaged. The actual products are beautiful. Australia needs The White Company to open here.
Service rating : My initial feelings when entering the store to change my online order to a smaller size was their was a lack of warmth/engagement. The second person was helpful when I asked if I could try the dress on. The third person was down to earth and engaged with me as the customer and was excellent. Maybe there is an air from some that they are superior and above the customer however the customer is purchasing from the brand and they are representing the brand. So maybe a training session on self awareness and impact would be beneficial.Product: The frill dress appears to be made well and is far superior than other linen products I have seen on the high street.
Service rating : Delivered swiftly and well packaged.Product: Love this jumper. As a mature lady it made me feel modern and smart!
Great packaging lovely set
Service rating : Prompt delivery service.Product: Superb warm white lights on sale and great length as well.
Service rating : Always prompt deliveryProduct: Lovely back detail
Service rating : Flawless service, as always. You guys are my favorite online store in the whole world.Product: Beautiful piece of garment for my little boy. Fits like a glove and he enjoys wearing it as the material is very pleasant. The color is even prettier in real life than on a photo.
Service rating : Easy, quick & very good serviceProduct: very pretty my type of top love it.
Service rating : Arrived earlier than expected! Always kept up to date with delivery day, the time, and then confirmation once it has been delivered. Very reassuring.Product: Please can you do this in more colours?! Such a comfy nightie, with adjustable straps, a good weight to the fabric which is cleverly not too heavy or too light, and the side splits for ease of movement......apparently I'm like a windmill!!
Thank you for delivering the products to Japan.
Service rating : Fast and easy delivery serviceProduct: Beautiful bunny
Service rating : Very happyProduct: Lovely
Service rating : Excellent throughoutProduct: Beautiful towels delighted!
Service rating : The parcel was delivered quickly and in good order, and when I returned the item, I was issued a refund quickly. I was, however, annoyed to discover that The White Company did not provide a returns label when I had to return my order. This seems to be a standard practice with other companies; I will be more cautious next time!Product: I ordered these because I already had a pair in Indigo, and they fit me perfectly. Unfortunately, I couldn't even get this pair on, even though they are supposed the same size, so would definitely not recommend them.
Service rating : all goodProduct: yes all fine
The parcel was left at the front door in full view from the road, which wasn't ideal. Is there an option when ordering, for instructions where to leave a parcel if no-one is at home?
I haven’t received them yet as they were delivered to someone else by DPD....I was assured someone would get back to me whilst they looked into it and they never did....
Service rating : Good service in the shops and very good delivery service and well packed.Product: I bought a 14 and it was a good fit.
Service rating : Package was well wrapped and delivered promptly.Product: I love this diffuser. It has a wonderful floral scent.
Service rating : I found the telephone service excellent; there had been a problem online re PayPal authorization but once I got speaking to customer service, everything was resolved.Product: Looked as good in ‘real life’ as online and quality and finish was first class
White Company's service and communication is awful, the delivery service communication was good.
On this occasion I was very disappointed that the items I ordered for a birthday gift three weeks ahead of time were not in stock. However I was not told this when I ordered I had to chase the delivery and only then was I informed. The parcel arrived 2 weeks after the required date, more than 5 weeks after the original order. I would expect to have been made aware of stock information prior to ordering. I do not expect to have to chase the White Company for delivery information and then to be let down on the delivery date.
Service rating : would have liked free returns.Product: thought this was overpriced for what it was. It was also kind of baggy so i returned.
But my order was placed on 12 April and finally arrived yesterday 23 April !!
Have not had this experience before - you are usually very reliable and prompt.
Service rating : Quick and efficientProduct: Lovely set
The process starting with accessing the website, placing the order and payment to final delivery of the order was totally seamless, easy to use and faultless.
To place an order in March and to receive items showing as in stock in dries and drabs overvthe course of five weeks is lamentable. Reminds me why I don’t usually buy online from the white company. I could have gone into a shop and got the candle on the spot.
Service rating : Delivered within promised delivery dates.Product: Great product. We have this item in white and grey already since my children were born 6 and 4 years ago. Still on great condition!
Service rating : Prompt and efficient.Product: Great to feel nd a white T-shirt that’s not too see through! Love the button detail too.
Service rating : Most goods arrived within days, but candle took a month to arrive due to low stock, even though they have them in store (sadly nearest is too far away for a single purchase)Product: Beautiful well-made kaftan
Service rating : Overall good service. Products on the expensive side. Knitwear always ends up going bobbly which is really disappointing considering the price.Product: Like it
Service rating : Service was so easy and friendlyProduct: Pyjama soft and comfortable!
Service rating : As promised. Enjoyed prompt, free deliveryProduct: Seems very good thus far. Good temperature-regulation. I hope for longevity.
On arrival one of my candles was broken, glass was smashed. The box they were delivered in was dented quite badly in one corner so obviously was handled poorly by Royal Mail! I contacted White Company customer service explaining what had happened and they couldn't have been more helpful and apologetic. They sent out another candle straight away to replace the broken one. I am very happy with the service I received and wouldn't hesitate to order from White Company again!
Service rating : Very fast delivery to Hong Kong.Product: Fantastic product - it's great that it comes in different togs - ideal for cold winters and hot summers.
Service rating : Very efficient and everything is beautifully packaged.Product: Love this shirt! Perfect fit. Lovely colour and quality.
Service rating : QuickProduct: I have wasted money on various pillows and still suffered neck problems I waited on ordering this as a couple of reviews gave me doubts -it is the best pillow I’ve ever tried I don’t find it too soft at al I sleep on my side and sometimes back so I’ve found it perfect my only disappointment is that it seems to be a product you have discontinued
Service rating : Easy to order the goods I wanted and these were received on time.Product: Love the smell of the Seychelles diffuser and have purchased one for my son and his new wife, together with another one for myself,
First class service
Service rating : Excellent and prompt serviceProduct: Haven't used the duvet yet but feels great
Service rating : First class arrive promptlyProduct: Beautiful and soft lovely fit
Service rating : Product arrived on time and adequately packageProduct: Lovely duvet - no complaints!
Service rating : Excellent, as always with the White CompanyProduct: Thicker than my existing one. Very pleased.
Just love the whole concept, beautiful shopping experience cannot fault
Service rating : Easy to place order. French delivery side were going to deliver when I was out so was able to change to a collection point. Well packagedProduct: Washed and ironed well to enable immediate use. Have had same sheet previously and find them very comfortable and long lasting
Service rating : As usual with this company the package arrived on time and as we have a an awkward address always pleased it gets straight to meProduct: As described and a lovely feel to lie your head on
Service rating : GreatProduct: Beautiful quality material and details.
Very good email to say when to expect delivery.
Service rating : Excellent quick service.Product: lovely dress
Service rating : Arrived in the specified timeProduct: Lovely quality
Service rating : Very helpful and good quick serviceProduct: It is a gift so fingers x she likes it as much as i do !!!24-Apr-2018Very easy on the eye
Service rating : No problem with ordering on line. Delivered within timescale stated.Product: Just love this product
Service rating : Calling company to return one item excellent - but you need to state on the paperwork with the delivery how to return and what conditions/requirements are. If there is normally a fee to do so - that should be stated at point of sale as wellProduct: Not the right size and too heavy to go with pleated skirt -
Service rating : Arrived very quicklyProduct: lovely fluffy finger puppets for my first grandchild
Service rating : Really good!Product: Very nice qulity. I love it!!
Service rating : GreatProduct: Lovely and soft bedding set - have slept so well since!
Service rating : Easy to check out, efficient.Product: I've ordered a few bath robes from different brands in order to pick the best one and this was by far the best. It is light, really comfy and it feels great; it's so much fluffier than all the other ones I have tried. I definitely think it's the best bath robe out there at the moment...! Probably also the most expensive, but I'd say it's worth the money.
Service rating : Arrived within the delivery timeProduct: Fantastic quality
Service rating : Always very goodProduct: Very comfortable fit
Service rating : Ordered Thursday morning and was ready for collection on Friday.Product: Lovely fabric and design.
Lovely products delivered quickly
Service rating : Excellent service as always very quick including free deliveryProduct: Lovely candle smells divine really fresh
Service rating : OnlineProduct: In fact, I plan to return them!
Service rating : ExcellentProduct: Excellent
Service rating : Always promptProduct: Love it. Flattering shape and good fit nice fine fabric
delivered on time
Service rating : Service was very good and quick.Product: Very good quality, true to size.
Service rating : Speedy deliveryProduct: Lovely scent
Easy ordering . My only comment would be for the price you pay next day delivery should be standard like most other companies . Standard delivery takes a few days and this puts me off ordering sometimes . I also had to pay to return another item when most other companies offer free return postage . I live 15 miles away from the nearest store.
Service rating : Fast and efficient service.Product: Beautiful gift, beautifully packaged.
Service rating : Excellent serviceProduct: Love it
Service rating : Excellent serviceProduct: Lovely colour and perfect fit
Service rating : Order delivered on time and packaged beautifullyProduct: Fabulous
Service rating : Paid for express delivery so it arrived next day. A little disappointed I had to pay to return via post office (I bought two sizes of same dress to try)Product: I love this dress. Loose fitting but still stylish. Perfect for my holiday in the Maldives . Packs well no creases!
Service rating : Arrived promptlyProduct: Good quality
Service rating : Prompt deliveryProduct: Returned for alternative design. Brilliant customer service. Delighted with the ribbed bedspread. Quality of both excellent but new design suits room better.
Service rating : Always first classProduct: But this candle every year and always make sure I buy it in the sale , such a fantastic scent
Excellent service and prompt delivery thank you