The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 112691 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
37 Minute(s) ago

Jellycat Bashful Bunny Mini Toy

  • Customer also reviewed:
  • Crew Neck Stripe Jumper
Service
Product

Service rating : Delivered really quickly, nicely packaged.
Product: So lovely & soft, my baby loves snuggling these (we bought 2) as he falls asleep

No Comment
1 Hour(s) ago

Avignon Duvet Cover

Service
Product

Service rating : Easy to purchase online, quick response with my query, courteous, swift delivery, which was needed as I ruined a duvet cover where I was staying and needed the same one urgently, thank you.
Product: Quality product, simple but effective design.

No Comment
7 Hour(s) ago

Safari Baby Gift Set

Service
Product

Service rating : Very quick delivery and excellent communication
Product: Lovely gift well presented

No Comment
10 Hour(s) ago

Palermo Beach Towel

  • Customer also reviewed:
  • Linen T-Shirt
Service
Product

Excellent as always!

No Comment
17 Hour(s) ago

Pomegranate Diffuser Refill

  • Customer also reviewed:
  • Pomegranate Home Spray
  • Lime & Bay Home Spray
  • etc.
Service
Product

Service rating : Quick delivery
Product: Love the smell

No Comment
18 Hour(s) ago

Linen Wrap Midi Skirt

Service
Product

Service rating : Arrived very quickly and well packaged.
Product: Stylish skirt and makes a nice change from floaty summer skirts. The fabric is a good quality and feels nice against the skin.. The wrap is just right. Love the colour. Can be worn with sandals or pumps. Exactly as shown in the picture.

Read more
No Comment
22 Hour(s) ago

Rosebud Print Jersey Nightie

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : As always, excellent
Product: Good quality and design

No Comment
24 Hour(s) ago

Sentiment Pencil Set with Case – Set of 10

Service
Product

Service rating : My gift arrived in good time.
Product: The gift was for my niece and she loved them.

No Comment
24 Hour(s) ago

Luxury Quilted Mattress Protectors

  • Customer also reviewed:
  • Jersey Shirt
Service
Product

Service rating : I went to London in Sloane Square to make my order and to see the different items and The lady who looked after me was really competent... and helped for my orders
Product: Nothing to be changed

No Comment
25 Hour(s) ago

Bear Face Hoodie

  • Customer also reviewed:
  • Superga Leather Plimsolls
Service
Product

Service rating : Good service, the oleoducto arrived on time, easy to track the order
Product: I love the design and the material:)

No Comment
26 Hour(s) ago

Broderie Dress

  • Customer also reviewed:
  • Gift box
Service
Product

The product took quite a few days to deliver. The gift message was missing from the packaging.

Read more
I'd like to thank you for taking the time to leave your comments. I have personally emailed you in regards to this and if you require any further assistance please do contact me again.

Michelle
30 Hour(s) ago

Banded Textured Bikini Top

  • Customer also reviewed:
  • Banded Textured Bikini Briefs
  • Leaf Print Nightie
Service
Product

Service rating : Good service,fast delivery.
Product: Fits very well,beautiful material.

No Comment
42 Hour(s) ago

Orange Grove Diffuser Refill

Service
Product

Service rating : I find the service quick and efficient.
Product: I enjoy the fragrance in my house especially as it is long lasting.

No Comment
45 Hour(s) ago

Cashmere All Over Cable Jumper

Service
Product

Service rating : Excellent delivery service unfortunately the item was far to big and was returned.
Product: Far to big and extremely baggy making it look cheap.

No Comment
46 Hour(s) ago

Avignon Duvet Cover

  • Customer also reviewed:
  • Avignon Housewife Pillowcase
Service
Product

Service rating : Easy online order and quick delivery
Product: Beautiful cotton duvet, lovely simple design

No Comment
23-Jun

Langley Cotton Ottoman - Natural Oak Leg

Service
Product

Service rating : No quality control. Water stains on unit and various other marks. Will have to be returned and that's after waiting months for the ottoman
Product: When in good order the unit will be good

Read more
Thank you for taking the time to provide us with your feedback. I can see that you are already in contact with our furniture team to resolve the issue. Thank you for your patience.

Maria
23-Jun

Egyptian Cotton T-Shirt

Service
Product

Service rating : Good service
Product: Good service

No Comment
23-Jun

Four Season Votive Candle Collection

Service
Product

Paid for next day delivery (£7.50) and was a day late. Box was damaged slightly on arrival - very disappointed as this was a gift but no time to change.

Read more
I really appreciate you taking the time to leave us your feedback. I have personally emailed you in regards to the next day delivery charge. I look forward to hearing from you. Thanks

Maria
23-Jun

Artisan Stoneware Dinner Plate

  • Customer also reviewed:
  • Artisan Stoneware Side Plate
  • Artisan Stoneware Pasta Bowl
Service
Product

Brilliant service!

No Comment
22-Jun

Cashmere Swing Jumper

  • Customer also reviewed:
  • Crew Neck Stripe Jumper
Service
Product

Service rating : Always happy with WC service
Product: Lovely and soft

No Comment
22-Jun

Cotton Slub Lace Trim T-Shirt

  • Customer also reviewed:
  • Linen Asymmetric Top
  • Symons Skinny Jeans - 28" length
  • etc.
Service
Product

Always arrive quickly and well packed.

No Comment
22-Jun

Ruffle Trim Nightie

  • Customer also reviewed:
  • Hide & Seek Jersey Sleepsuit
  • Zip-Closure Pillow Protector
Service
Product

Service rating : Prompt despatch, well packaged.
Product: Good quality but looked frumpy on, so this was returned.

No Comment
22-Jun

Waffle Terry Unisex Robe

Service
Product

Service rating : All went very smoothly
Product: Just what the description promised

No Comment
22-Jun

Monkey Comforter

Service
Product

Service rating : quick and easy
Product: lovely soft little comforter that my granddaughter loves

No Comment
22-Jun

Ankle Zip Pull on Trousers

  • Customer also reviewed:
  • Noir Eau de Toilette - 30ml
Service
Product

Service rating : White Company provides an excellent online service. All packages arrive safely.
Product: Love them. Really good quality.

No Comment
22-Jun

Spa Restore Luxury Hand & Body Balm

  • Customer also reviewed:
  • Spa Relax Gentle Hand & Body Wash
Service
Product

Service rating : Although one of the products were out of stock l was kept updated on stock..l
Product: Love this product . The smell is so fresh and smoothing and relaxing.

No Comment
22-Jun

Hydrocotton Baby Robe

  • Customer also reviewed:
  • Safari Baby Gift Set
Service
Product

Service rating : Easy
Product: Comfort

No Comment
22-Jun

Luxury Spa Towel

Service
Product

I have asked for VAT receipt and still not received it

Read more
Thank you for taking the time to leave us your feedback, it is very much appreciated. I have personally emailed you a copy of your VAT receipt. Thanks

Maria
22-Jun

Hungarian Goose Down Support Pillow

  • Customer also reviewed:
  • Luxury Quilted Pillow Protector
  • 300 Thread Count Egyptian Cotton Housewife Pillowcase
  • etc.
Service
Product

Quick and eficient

No Comment
22-Jun

Holkham Throw

Service
Product

Great service

No Comment
21-Jun

Cushion Pad

  • Customer also reviewed:
  • Avignon Duvet Cover
  • Avignon Housewife Pillowcase
Service
Product

Service rating : Always excellent never had any problems thus far.
Product: Sumptuous and excellent quality and value. Repeat customer for this product.

No Comment
21-Jun

Summer Sweetpea Nightdress (1-12yrs)

  • Customer also reviewed:
  • Pink Broderie Dress (1-6yrs)
Service
Product

Good delivery to France

No Comment
21-Jun

Azores Duvet Cover

  • Customer also reviewed:
  • Azores Housewife Pillowcase
  • 200 Thread Count Egyptian Cotton Fitted Sheet
Service
Product

Sadly I had placed an order online but it was not registered nor processed. After a while I realised this and eventually I got through to the call centre and the person I dealt with quickly rectified the issue and processed the order

Read more
Thank you for taking the time to provide us with your feedback. This is certainly unusual for us and I am so pleased to see that my colleague managed to get this sorted for you. I can see that your new order has now been dispatched and I am sure that you will love everything once it arrives in the next couple of days.

Thanks, Beckie
21-Jun

Lime & Bay Shower Gel

Service
Product

Service rating : Excellent service and delivery experience.
Product: Gorgeous refreshing scent reminds me of the coast.

No Comment
21-Jun

Frill Trim Bikini Top

  • Customer also reviewed:
  • Frill Trim Bikini Bottoms
  • Triangle Bikini Top - Black
  • etc.
Service
Product

really quick delivery and easy return of one item

No Comment
21-Jun

Seychelles Hand & Nail Gift Set

  • Customer also reviewed:
  • Seychelles Coconut Body Oil
Service
Product

Service rating : quick and efficient
Product: It has the most fabulous fragrance.

No Comment
21-Jun

Georgia Giraffe Squeak Toy

  • Customer also reviewed:
  • Against The Flow T-Shirt
Service
Product

Service rating : speedy dispatch, only let down by Hermes claiming that they had attempted deliver when I was sat at home waiting
Product: perfect for a new born gift

No Comment
21-Jun

Sheer Stripe Jumper

  • Customer also reviewed:
  • Essential Breton Stripe T-Shirt
  • Lime & Bay Diffuser
  • etc.
Service
Product

Excellent quality and service!

No Comment
21-Jun

Spa Relax Body & Hand Balm

Service
Product

Service rating : Staff five star. Service 5 star
Product: When just over half empty... you cant get any hand balm out.

No Comment
21-Jun

Gin & Elderflower Candle

Service
Product

Service rating : Purchased a gift, not warned to choose gift box to remove invoice, promised by another person to remove invoice because she couldn't cancel the order but gift still got delivered with it. Shocking service.
Product: Good quality, even for price

Read more
Thank you for taking the time to provide us with your feedback. I'm really sorry to learn that you've been left feeling disappointed with our gift wrap service. I've personally e-mailed you, please feel free to contact me. Thanks,

Alana
20-Jun

Ardleigh Bed

  • Customer also reviewed:
  • Luxury Brompton Hypnos Mattress
  • Siberian Down Summer 4.5 Tog
  • etc.
Service
Product

Service rating : Ordering fine. But the delivery information, lack of timed delivery until literally the day or day before is completely unacceptable in this day and age. Poor response from customer service. Still haven't received part of my order so not sure why you have already sent this out. You need better communication with your delivery company and a more up to date approach to deliveries when the household is full of working people.
Product: Not delivered yet!

Read more
We really appreciate you taking the time to provide us with your feedback. I understand you have spoken to my colleague this morning. I have personally emailed you, should you wish any further assistance, please just let me know. Thanks

Maria
20-Jun

Cotton Classic Robe

  • Customer also reviewed:
  • Ruffle Trim Nightie
  • Seychelles Diffuser
  • etc.
Service
Product

Service rating : Very swift
Product: So soft

No Comment
20-Jun

Chiltern Thin Metal Round Mirror

Service
Product

Service rating : Good communication (driver called with ETA for delivery).
Product: Makes a real statement above the mantel piece. Very pleased.

No Comment
20-Jun

Connaught Duvet Cover

  • Customer also reviewed:
  • Connaught Oxford Pillowcase
  • Gift box
Service
Product

Service rating : efficient and fast, exactly what I wanted.
Product: Material is divine.

No Comment
20-Jun

200 Thread Count Egyptian Cotton Duvet Cover

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Deep Fitted Sheet
  • 200 Thread Count Egyptian Cotton Housewife Pillowcase - Set of 2
Service
Product

Service rating : This was my first order with you. Incorrect item sent out (1 of 3). Sue Harrison & Maria Greco were slightly abrupt given the mistake was on your part, and I was never going to use you again..... however Christine Lewis restored my faith in your company! We shall see.
Product: Lovely quality.

Read more
No Comment
20-Jun

Pomegranate Diffuser

Service
Product

Service rating : Absolutely brilliant & super fast as always.
Product: It smells totally gorgeous, especially in our Glamping horse box www.mycoolholiday.co.uk where the scent of the wooden interior mixed with the Pomegranate Diffuser is just divine.

No Comment
20-Jun

Circle Earring Stud - Set of 2

Service
Product

Service rating : Always excellent
Product: Beautiful and classy earrings. They work with absolutely everything. Very nicely packaged.

No Comment
20-Jun

Ava Floral Jersey Nightdress (1-12yrs)

Service
Product

Service rating : easy to buy online
Product: lovely, quality product

No Comment
20-Jun

Short Waterfall Cardigan

Service
Product

Service rating : Service excellent as always
Product: Wonderfully soft and easy to wear. Excellent buy.

No Comment
20-Jun

Luxury Egyptian Cotton Towel

Service
Product

Service rating : good
Product: good

No Comment
19-Jun

Orange Grove Diffuser Refill

Service
Product

Service rating : Very happy with all purchases
Product: Didn't like as much as the winter one which is my favourite - still the best diffuser on the market in my opinion

No Comment
19-Jun

Lace Trim V Neck Nightie

Service
Product

Service rating : Very good and kept informed when it is on its way
Product: Loved it so ordered another one

No Comment
19-Jun

Earthenware Large Planter

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : It arrived on time.
Product: Unfortunately it was broken when my sister unwrapped it for her birthday present.

Read more
We really appreciate that you have taken the time to provide us with your feedback.Please be assured that I have passed your feedback onto our Distribution Centre that your gift arrived damaged. I've personally emailed you and look forward to your response. Thanks

Maria
19-Jun

Duck Feather Pillow

  • Customer also reviewed:
  • Zip-Closure Pillow Protector
Service
Product

Service rating : There was a mistake in the size of gift boxes I ordered put right immediately. Such pleasant customers service and so helpful and efficient
Product: Exactly as expected

No Comment
19-Jun

Lime & Bay Shower Gel

Service
Product

Service rating : It arrived within about 3 days which was excellent
Product: Beautiful perfume and would recommend to my friends

No Comment
19-Jun

Soft & Light Breathable Pillow

  • Customer also reviewed:
  • Super-Soft Ultra Wash Pillow
  • Memory Hollow Fibre Pillows
Service
Product

Easy to order and arrives promptly

No Comment
19-Jun

Essential Breton Stripe T-Shirt

Service
Product

Service rating : Online delivery reliable and quick
Product: Quality of T shirt excellent but unfortunately colour not as advertised. Photo and descriptions are blue and white - even its label states blue - but it is a very dull grey. Will be returning.

No Comment
19-Jun

Jersey Shirt

  • Customer also reviewed:
  • Cotton Slub Peasant Top
Service
Product

Service rating : Quick delivery
Product: always excellent quality

No Comment
19-Jun

Suede Flat Tassel Sandals

Service
Product

Service rating : Excellent service.
Product: Sadly, I bought these for my holidays. I love the style but the strap for the security of the fit was too big - my toes were able to slide through feeling uncomfortable. If they stretch then I wouldn't be able to wear them. I'm having to send them back.

Read more
No Comment
19-Jun

Flowers Hand & Nail Cream

  • Customer also reviewed:
  • Flowers Hand Wash
Service
Product

Service rating : Super and fast shipping, thank you!!
Product: Like I expected: great product!

No Comment
19-Jun

Essential Vest

  • Customer also reviewed:
  • Poplin Gingham Pyjama Bottoms
Service
Product
Latest
Service
Product

All items received safely and within 3 days of ordering

19-Jun-2017
Comprehensive and easy to navigate

Read more
No Comment
19-Jun

Seychelles Diffuser

  • Customer also reviewed:
  • Seychelles Home Spray
  • Seychelles Hand & Nail Gift Set
Service
Product

The service was excellent - there was an issue with the hand cream pump not working - rang Customer Services and a new one was sent straight out and received the next day with no quibble at all.

No Comment
19-Jun

Loop Detail Print Bikini Top

  • Customer also reviewed:
  • Loop Detail Print Bikini Briefs
Service
Product

Service rating : Despatched almost immediately and delivered by expected delivery date
Product: Perfect fit. I'm a dress size 10 but ordered a 12 as I wanted a bigger cup size. I would say it's a generous 12

No Comment
19-Jun

Newcombe Ceramic Toothbrush Holder

  • Customer also reviewed:
  • Glass Small Jewellery Box
  • Plans & Thoughts Metallic notebooks
Service
Product

Service rating : The package wa properly contained. All items were intact and I especially love the thank you vouchers.
Product: It is firm. It holds a brust and toothpaste quite comfortably without need for more space.

No Comment
19-Jun

Striped Pyjamas- Set of 2 (1-12yrs)

Service
Product

Service rating : Lovely
Product: Always first class goods and service.

No Comment
18-Jun

Straight Leg Roll Top Trousers

  • Customer also reviewed:
  • Cotton Slub Tie Front T-Shirt
Service
Product

Service rating : always great service from the White Company, smart despatch and delivery.
Product: I already have these trousers, great casual and exercise trousers, good value, only please offer them in different length.

No Comment
18-Jun

200 Thread Count Egyptian Cotton Fitted Sheet

Service
Product

Service rating : No complaints
Product: Love the product, would definitely buy again!

No Comment
18-Jun

Silk Duvet

Service
Product

Service rating : The White Company delivered on the promise - the duvet arrived in good condition and on time.
Product: Not only has it been good when the weather has been hot but it still provided enough warmth when we had an inevitable cold spell shortly after the duvet arrived!

No Comment
18-Jun

Mojito Candle

  • Customer also reviewed:
  • Leather Handle Shopper Bag
Service
Product

Service rating : Really efficient service and, as ever, perfectly packaged box.
Product: Smells utterly divine ...

No Comment
18-Jun

Leather Heart Travel Case

Service
Product

Service rating : Helpful service and fast delivery
Product: Great gift

No Comment
18-Jun

Natural Large Wash Bag

  • Customer also reviewed:
  • Natural Small Wash Bag
Service
Product

Service rating : My products arrived quickly and I found it easy to order online
Product: I loved the fabric and size of the wash bag. I hope it lasts forever and I might even order some more to give to friends and as a replacement for me.

No Comment
18-Jun

Linen Asymmetric Top

Service
Product

On line very good clear and plain English content on review

No Comment