Luxury bed linen, bedding and quality home accessories
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Service rating : My delivery arrived the day after I had ordered it!Product: It was exactly what I was looking for !
Very professional, thank you
Service rating : quick and efficient delivery, packaged beautifully as usualProduct: I love this dress, very flattering and can be worn casual or dressed up, very happy!
Service rating : Everyone went above and beyond to help as I bought my gift at the last minuteProduct: Love the idea of 4 seasons how about making a larger package
Service rating : well packaged and quick deliveryProduct: second time of buying as needed a size larger than my normal size as was not oversize
Service rating : Great website, easy to order, goods arrived beautifully wrapped.Product: Very good quality. Lovely.
Service rating : As always quick delivery and nicely packagedProduct: Really good quality dress very pleased
Service rating : Prompt delivery of quality productsProduct: Comfortable +++
Service rating : Would have been excellent, but sales assistant unable to offer any help or guidance on a purchase.Product: Item returned as material too heavy for me and shapeless
Service rating : Quick and efficient delivery. Packaging very good. Excellent service on phone.Product: The wash bag was a present for my daughter......I don't yet know what she thought of it but I would like one for myself!!
Service rating : No problemsProduct: It smells of fish. I believe the chemicals its been treated with are responsible. I cant get the smell out. Ive aired it for a week.
Service rating : Great service as always!!Product: My kids love these vests, they wear and wash really well.
Service rating : Easy ordering and quick delivery.Product: Exactly fits my expectation.
Service rating : The service was good and promptProduct: the bedding was not the quality i was expecting
Service rating : ExcellentProduct: Excellent
Service rating : Fast easy service.Product: Product of was a gift. The recipient was very happy with it.
Very happy all round with the delivery and quality of products ordered.
Service rating : Delivery to Cyprus is most efficientProduct: Nice texture for beach use
Service rating : Delivered on time and well packaged.Product: Sheet very good value for money, However, due to slightly confusing search system on website, the type of sheet I wanted was 'deep fitting' and system suggested this sheet, which I purchased but did not notice was it wasn't deep fitting. Didn't realise until I had washed ready for first use, so couldn't send it back.
Service rating : Always a fantastic service.Product: Absolutely beautiful bedding, Ive had white company sets that have lasted over 10 years, nothing washes like them, worth every penny.
Service rating : Quick, easy and helpful serviceProduct: Very comfy and good looking product at an extremely competitive price in the sale!
Service rating : Very prompt serviceProduct: Beautiful colour, lovely quality
Service rating : Fast and efficientProduct: Fab quality as always
Service rating : Delivered on timeProduct: Good quality
Service rating : quick delivery as alwaysProduct: quality is suberb
Service rating : Goods well packaged and arrived within specified timeframe.Product: These cake tins are attractive and well made and would have an excellent rating if they were not so expensive. For me they are a good buy because I bought them on sale. At their original price I would consider them costly for what they are.
Always excellent service
Service rating : Always arrives securely packed and on timeProduct: This is the fourth cellular blanket i have purchased and know it to be an excellent quality, long lasting and excellent value.
Service rating : Delivered to the house for free was great, as these are heavy.Product: Beautiful
Service rating : Quick and efficientProduct: Not great colour or quality
Service rating : I would like to praise you on the excellent delivery service I received. Please keep DHL Direct Home Service as delivery agents they gave a brilliant service. Very pleasedProduct: The mirror is very elegant and looks beautiful.
Service rating : Beautiful shop always immaculate
Staff always helpfulProduct: Always good quality
Pleasure to shop there
Service rating : Delivery and packaging very good.Product: I do like my silver chain but the clasp is very difficult to use - its an awkward clip that is stiff when pulled back in order to connect the chain .
Service rating : always a good deliveryProduct: I spent money and returned so many bumpers. This is worth the money (actually when you compared to cheaper brands out there , they all cost more or less the same), its beautifully made and sturdy (no floppy side).
Service rating : Item beautifully wrapped and delivered promptly.Product: Beautiful quality leather, sturdy top zipper and the interior has two smaller pockets which are useful. Bag also came with a cotton drawstring dust bag to store the wash bag when not in use. A nice touch.
Shocked that I had to,pay. £13 to send goods back
Service rating : excellent service even got a discountProduct: so soft and comfortable
Service rating : Fast delivery and excellent qualityProduct: So cute just love them
Service rating : Brilliant speedy service and items well packagedProduct: Lovely material and good fit
Service rating : The system in place has worked on every occasion I have used this.Product: It would be better if there was a handle on the tin. And that the tops fitted more securely
Efficient service and easy to collect order at a local store
Service rating : Arrived next day excellent service thank you.Product: Quality looks good however present so unable to comment further.
Service rating : Speedy deliveryProduct: Just neat and fresh looking and useful for bits and pieces
Service rating : Always quick delivery, well packaged.Product: Same great quality as ever from White Company. Last for years and still look and feel good.
Service rating : on time well packedProduct: Will be able to give better feed back when I have had the pillow longer.
Order placed and then product not receive a week later. I called and was told that there was a computer problem and order not processed and PJs now out of stock. This was a present and cause significant inconvenience.
Customer services were helpful but delivery was an issue.
Service rating : Great serviceProduct: Lovely design, not used yet as it's for my daughter when she's older
Service rating : always pleased with serviceProduct: lovely pillow but a bit expensive
Service rating : Website good, delivery a little slowProduct: Poor fit
Service rating : Hassle free shopping as alwaysProduct: Just as I expected. Hotel quality bed linen
Service rating : Fantastic serviceProduct: The quality is amazing
Service rating : I've got a very good price on the sale and delivery was super fast! always good to deal with your website, and happy to see you improved your card payment as was fast and fuzz free.
I live near your nottingham store and wouldn't go anywhere near it as the service is very poor, they always look bored and when you ask them a question they don't seem to bother in looking for sizes the staff there is not helpful at all!Product: Lovely jumper, it's all in the little details like the fringe what makes a classic blue jumper to stand out.
Service rating : Great communications, timing and deliveryProduct: Lovely duvet - slight smell of the feathers but I think you would have that with any feather duvet.
Service rating : Ex cellentProduct: Top quality
Service rating : N/AProduct: Lovely shoes but sadly too wide for me, they had to be returned. I was disappointed that they would not be refunded if lost in transit even with proof of postage so had to physically take them back to a shop.
Service rating : I wasn't st home when courier tried to deliver goods (3times). It was returned to WC who contacted me re re- delivery which was done without incident. Many thanksProduct: Gift
Service rating : Ordered on line and goods received quickly.Product: Lovely jumper which I will wear often. Good shape and quality.
Service rating : I needed to phone customer services as I wasn't sure my online order went through. All ever, very efficient service.Product: All as expected. very good quality. Bought for my daughter for university as she loved the pattern, and as a student, the price in the sale was affordable for her.
Products excellently packed so no spillages, speedy delivery and easy to track. Would recommend.
Service rating : Quick and efficient serviceProduct: Clear why this cardigan had been marked down. Nice at the back but hangs very awkwardly at front due to the neck being stitched down at the back and the front looks very odd.
Service rating : The staff at shop in Winchester really went out of their way to give me the best possible service, I was really impressed.Product: Smells amazing
Service rating : Easy to order on line. Promt delivery and well packaged.Product: I have put this item away for my granddaughter's birthday, but it looks really beautiful, soft and well made.
Service rating : Sheets were great and delivered on timeProduct: Love them very comfortable and fitted
Service rating : Always goodProduct: Lovely top but fabric more like that of underwear
Poor quality in materials and shape ofjumper. needed to send back Bought one for me and one foe My d-in-l. who very much agreed.
also very annoyed at the postal cost of sending it back as I could not get it to a shop in time. Will not use again and will pass on to friends my dissappointment.
Service rating : I email B2B with my order. Olivia is always very prompt and helpful in sending through the proforma invoice so that I can pay online. I cannot fault the service in any way.Product: The best fragrance ever!!
Service rating : Very happy.Product: Very happy.
Found what I was looking for easily. Delivery was very fast as well.
Service rating : Helpful staffProduct: Good quality product
Service rating : I ordered some beach towels in the sale on the website, really to do. The towels came quickly, excellent customer service.
Well done The White Company.Product: My towels are gorgeous, soft and luxurious, quality exceptional as usual, The White Company always sell the top of the range.
Service rating : 2 items were missing from my order, rang and customer service sent them out to meProduct: The original purchase was missing from my order
Service rating : The service is always excellent on line or in store.Product: The sequins are a bit scratchy under the arms but it looks great.
Service rating : Unfailing customer serviceProduct: Another beautiful candle in your collection
Service rating : Pitty items are sold out on line but maybe available in store but as a customer you don't know in which store they are still availableProduct: Soft. Good quality. Beautiful towel
Service rating : Easy to order and fast free delivery to France.Product: lovely and soft.
Service rating : Staff are always excellentProduct: Everytime i buy linen from the white company the buttons keep falling off. 2 have already come off and it is annoying having to sew them back on. I really think this could be avoided!
Service rating : Communication and arrangements goodProduct: Good fit and comfortable to wear
Service rating : Good service and delivered on timeProduct: Very soft and fluffy
Service rating : Excellent service will use againProduct: Arrived on time nicely packaged
Service rating : Service was fine - the products arrived in nice packaging.
However it was difficult to order. I tried to order them at work on microsoft internet explorer and they quantity button to increase it to 2 frames didn't work. It did work on Chrome when I got home. Maybe one to pass on to the digital team to review.Product: I bought 4 frames to give to our parents and sisters with photos from our wedding. The frames themselves, although nice, are quite expensive for what they are. One of the frames arrived with a round sticker mark on the glass. I considered sending it back but tried windolene first to get it off. Although this only took a few minutes, it kind of tailented the experience as you expect The White Company products to be perfect and they arrived so nicely packaged too.
Service rating : Fast & efficientProduct: Excellent quality thank you!
Service rating : Perfect as alwaysProduct: Lovely design
Service rating : Good qualityProduct: Good quality
Service rating : Website was easy to navigate and order arrived quickly and without issueProduct: Lovely design and material
Service rating : all goodProduct: all good
Service rating : Good on the products and shipment delivery service.Product: I like the flavor.
Service rating : N/AProduct: N/A
Service rating : The delivery service is very poor.
I ordered it in the Wednesday night and it did not honour for delayed very to my mother till the Monday or Tuesday.
You should do a next day delivery - even with gift wrap.
I wanted it to arrive on the Friday - saturday latest.
The fact that the white company does not offer this is very unsatisfactoryProduct: Great priestly but totally let down by the poor delivery service.
Service rating : Goods arrived sooner than expected at my local collection point. Ordering and delivery was very smooth.Product: Delighted with the quality of the towels - soft, absorbent, colour as described.
Products are great, customer service could be improved. If you make a mistake in your order and when you call the service desk 5 minutes after placing the order but its too late nothing can do nothing to help...that's a pity because you could still very easily cancelled such an order mistake .
emma in the marlow shop goes beyond 100percent
Service rating : Always receive great service from The White Company.Product: This is my 3rd purchase of these duvets. Great value.
Service rating : Service always goodProduct: It was bought as a gift fora silver wedding present. The recepient was delighted with it
Service rating : This was bought on lineProduct: It is perfect for my requirements. Everything fits perfectly.
Service rating : never had any problem- perfect service !Product: I thought it would be embroidery rather than just a print ...