The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 108703 Customer Reviews

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
20 Minute(s) ago

Flowers Bath & Body Gift Set

  • Customer also reviewed:
  • Flowers Soap
Service
Product

Service rating : I can only really comment on the quick service from the White Company as the articles were sent as gifts to others. the parcel was delivered very quickly within the estimated time.
Product: These were bought as gifts and the recipients were delighted

No Comment
29 Minute(s) ago

Fairy Blanket & Hat Set

  • Customer also reviewed:
  • Garden Fairy Sleepbag
  • Harry Hippo Chime Toy
  • etc.
Service
Product

I have always been impressed with th service and used many times. This time I ordered baby sleeping bag as gift for newborn niece. I had to post it to USA and had a box of gifts ready to send. I paid for early delivery So I could send it as soon as possible. Part of the order arrived and when i rang I was told the sleeping bag was out of stock and may arrive in a couple of weeks. I had to post the other gifts and send the item later.

The item did arrive and was lovely but I wouldn't have ordered if been advised out of stock as caused inconvenience and additional cost.

Read more
No Comment
1 Hour(s) ago

Santorini Oxford Pillowcase

  • Customer also reviewed:
  • Santorini Duvet Cover
  • Gift box
Service
Product

Service rating : Very good
Product: Very good

No Comment
1 Hour(s) ago

Carrington Cushion Cover

Service
Product

Service rating : Fast delivery is nice
Product: I ordered 20 pieces of grey pillow cases, yet one was bronze coloured.?

No Comment
2 Hour(s) ago

Knitted Bow Dress

Service
Product

Service rating : Fast delivery and beautiful item. Never been disappointed yet. The package had been stood on before delivery, possibly in transition despite saying fragile so the box was half crushed. Luckily the item wasn't damaged.
Product: Lovely quality and good sizing, a beautiful little dress

Read more
No Comment
2 Hour(s) ago

Flannel Stripe Pyjama Bottoms

  • Customer also reviewed:
  • Jersey Lace Trim Sleep Vest
Service
Product

Service rating : Efficient service and delivery and wonderful quality
Product: I love these. They're soft and very comfortable

No Comment
2 Hour(s) ago

Satin-Edged Cellular Blanket

Service
Product

Service rating : Excellent
Product: Excellent service and quality

No Comment
3 Hour(s) ago

Savoy Duvet Cover

  • Customer also reviewed:
  • Savoy Oxford Pillowcase
Service
Product

Always top class

No Comment
4 Hour(s) ago

Cashmere Funnel Neck Jumper

Service
Product

Service rating : Good customer service.
Product: This is the most perfect fitting jumper, lightweight and beautifully detail with the rolled edges.

No Comment
4 Hour(s) ago

Viscose Jacquard Nightie

  • Customer also reviewed:
  • Jersey Embroidered Pyjamas
  • Jersey Dot Print Lace Trim Nightie
  • etc.
Service
Product

Great service, good quality & prizes

No Comment
4 Hour(s) ago

Pin Board

  • Customer also reviewed:
  • White Lacquer Pot
Service
Product

Service rating : Love while company service
Product: It's perfect for what I wanted it for

No Comment
4 Hour(s) ago

Fairy Blanket & Hat Set

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Quick delivery even though it was free
Able to track order
Product: Was a gift but received excellent feedback from the friend it was for

No Comment
4 Hour(s) ago

White Lavender Diffuser Refill

  • Customer also reviewed:
  • V Neck Merino Jumper
Service
Product

Service rating : Excellent, package arrived quickly, nicely wrapped.
Product: Beautiful smell. Lovely.

No Comment
4 Hour(s) ago

Classic 10 Cube Storage Unit

  • Customer also reviewed:
  • Storage Cube
Service
Product

Service rating : Still not received.
Product: Not received yet. Delivery company can only offer a day slot and I work full time.

No Comment
5 Hour(s) ago

Classic Star Velour Bumper

Service
Product

Service rating : Conformation email received, easy website to use
Fast shipping
Product: Great product

No Comment
5 Hour(s) ago

Ocean Tide Signature Candle

  • Customer also reviewed:
  • Pomegranate Signature Candle
Service
Product

Service rating : My items were despatched promptly
Product: The ocean tide candle has a lovely scent but I've not used it yet

No Comment
5 Hour(s) ago

Wool Blend Seam Detail Dress

Service
Product

Easy page to navigate and see

No Comment
5 Hour(s) ago

Waterproof Mattress Protector

Service
Product

Paying for a superior delivery and not getting it leaves a bitter taste. A refund in the delivery charge would go some way to change that.

No Comment
5 Hour(s) ago

Essential Short Sleeve T-Shirt

  • Customer also reviewed:
  • Essential Long Sleeve T-Shirt
  • Unisex Classic Robe
Service
Product

Service rating : Swift delivery, easy returns.
Product: Very see through

No Comment
5 Hour(s) ago

Chunky Ribbed Jumper

Service
Product

Service rating : Always a great service.
Product: Great quality; excellent price.

No Comment
6 Hour(s) ago

Classic Double Border Super Jumbo

Service
Product

Service rating : Faulty product unhelpful call centre when explaining the fault with an expensive product.
Product: Awful - faulty product. No quality control tests on products before you send them out?? Expensive towels do not expect them to be faulty. Then to be told you need to wait two weeks for a replacement towel!

Read more
No Comment
6 Hour(s) ago

Viscose Jacquard Nightie

  • Customer also reviewed:
  • Savoy Towel
Service
Product

Service rating : navigated website easily to find what I wanted. Ordering was smooth. Notifications of order progress were good and timely. Delivery as per expectations and products good.
Product: Wanted a light weight nightie and it was even lighter than expected.

No Comment
6 Hour(s) ago

Premium Hollowfibre Duvet

  • Customer also reviewed:
  • Soft and Light Breathable Duvet
  • Soft & Light Breathable Pillow
  • etc.
Service
Product

Service rating : Always arrives within good time and always so like the description online so I never feel
Uneasy making big decisions via your online portal.
Product: I plan to return this one as wasn't quite right.

No Comment
6 Hour(s) ago

Colour Border Towel

  • Customer also reviewed:
  • Antibes Bath Mat
Service
Product

Service rating : Efficient service, packing was really good
Product: Quality is sublime

No Comment
6 Hour(s) ago

Deep V Neck Rectangular Jumper

Service
Product

Service rating : Easy website - well packaged goods and fast delivery
Product: Love the quality

No Comment
6 Hour(s) ago

Wild Mint Candle

Service
Product

Delivery took a long time and expensive

No Comment
7 Hour(s) ago

Superga Plimsolls

Service
Product

Service rating : Easy website
Product: I love them

No Comment
7 Hour(s) ago

Hooded Velour Robe

Service
Product

Service rating : It wad more than I expected
Product: Good quality

No Comment
7 Hour(s) ago

Cadogan Deep Fitted Sheet

  • Customer also reviewed:
  • Savoy Duvet Cover
  • Savoy Oxford Pillowcase
  • etc.
Service
Product

Service rating : I have spent £2300 on my order and so weeks ago and it still hasn't arrived. I have contacted white company several times and they still haven't sorted it. SHOCKING SERVICE AND I WILL NEVER BUY FROM THEM AGAIN. Having been a loyal customer for years and spent at least 10,000 with them over the last few years !!!
Product: Haven't received yet !!!!!

Read more
No Comment
9 Hour(s) ago

Super-Soft Ultra Wash Duvet

Service
Product

Service rating : Great easy to order
Product: Very good

No Comment
10 Hour(s) ago

200 Thread Count Egyptian Cotton Deep Fitted Sheet

Service
Product

Prompt delivery, efficient service.

No Comment
10 Hour(s) ago

Hampstead Duvet Cover & Pillowcase Set

  • Customer also reviewed:
  • Hampstead Oxford Pillowcase - Set of 2
  • Colour Border Towel
  • etc.
Service
Product

Service rating : Much quicker than expected, beautifully packed (eve sale items), courteous throughout the whole process!!
Product: LOVE them!! Beautiful and quality

No Comment
11 Hour(s) ago

Hungarian Goose Down 10.5 Tog Duvet

Service
Product

Service rating : Very happy
Product: Very happy

No Comment
16 Hour(s) ago

Knitted Patchwork Baby Blanket

  • Customer also reviewed:
  • Monkey Comforter
Service
Product

Service rating : So helpful at Brent Cross store
Product: Beautiful shade and a gorgeous baby blanket. Excellent quality

No Comment
18 Hour(s) ago

Kimbo All Over Print Romper

  • Customer also reviewed:
  • Kimbo Comforter
  • Gift box
Service
Product

Service rating : Extremely helpful,kind and efficient staff at all times.
Product: A present for a good friend.

No Comment
19 Hour(s) ago

Malham Coffee Table

Service
Product

Service rating : Efficient and friendly service.
Product: We love it.

No Comment
20 Hour(s) ago

Hydrocotton Baby Robe

  • Customer also reviewed:
  • Satin-Edged Cellular Blanket
Service
Product

Found my package was just left on my door step all day! I live on a busy road so very lucky I even got the goods to be honest. Normally go into the store to purchase things so very unhappy with the online Service.

No Comment
20 Hour(s) ago

Soft Jersey Scarf

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Didn't arrive - customer service awful , eventually received refund minus postage ! Have to contact customer service again !
Product: Order lost

No Comment
20 Hour(s) ago

Jersey Shirt Dress

Service
Product

Service rating : Very good quick delivery service.
Product: Very dissapointed in quality of garment needless to say have returned at a very expensive return seeing as it's a customers risk e
so unfortunately will not be ordering any item again,

No Comment
21 Hour(s) ago

Gingham Bedlinen Set

  • Customer also reviewed:
  • Gingham Oxford Pillowcase
  • Gingham Fitted Sheet
Service
Product

Service rating : quick as usual
Product: faulty

No Comment
21 Hour(s) ago

Seychelles Bath Foam Decanter

  • Customer also reviewed:
  • Seychelles Signature Candle
  • Standard Signature Candle Lid
  • etc.
Service
Product
Latest
Service
Product

Service rating : Great service, fast delivery and well packaged
Product: Lovely bath foam but I wish the fragrance was a bit stronger

25-Mar-2017
Very good

Read more
No Comment
22 Hour(s) ago

Feather Pom Pom Ballet Slippers

  • Customer also reviewed:
  • Verveine Home Spray
Service
Product

Service rating : Always helpful at H/o and Cardiff store also quick delivery at both and online
Product: Lovely quality comfy warm and I like look
True to size
I have purchased slippers before with white company and I am always happy

No Comment
22 Hour(s) ago

Unisex Hydrocotton Robe

Service
Product

Service rating : excellent
Product: I was very happy with the last robe that I purchased from White Company which lasted approx. 20 years. This one is the same large size, but is larger and longer, so I trip up on it going up the stairs, and the hood is new development and a nuisance when stretching out on my recliner.

Read more
No Comment
23 Hour(s) ago

Jersey Shirt

Service
Product

Service rating : Fast, efficient, parcel left in well chosen discreet position in my absence
Product: Possible a slightly heavier cotton so the garment is less transparent

No Comment
24 Hour(s) ago

Santorini Duvet Cover

Service
Product
Latest
Service
Product

Service rating : Super phone service. I felt as if I had actually been in the store. The postal service was excellent, and I will definitely buy again when needs be!
Product: The Duvet cover is perfect. It washed and ironed like a dream! Feels like luxury and I am completely satisfied!

25-Mar-2017
Makes shopping on-line very easy and relaxing!

Read more
No Comment
25 Hour(s) ago

Rose Garden Bed Linen Set

Service
Product

Quick delivery and nicely packaged

No Comment
27 Hour(s) ago

Seychelles Home Scenting Set

Service
Product

Service rating : Arrived within service level, no fuss!
Product: Absolutely love Seychelles, the candle/diffuser/homespray trio is a great idea for consistent look and fragrance in your home :)

No Comment
27 Hour(s) ago

Duck Feather Pillow

Service
Product

Service rating : Problems applying discount code online but customer support were very helpful on the telephone and sorted matters efficiently. Product arrived swiftly and we'll packed.
Product: Lovely pillows - really comfortable. Unfortunately, my husband had a nose bleed in the night only 4 days after putting them on the bed but his pillow washed and dried brilliantly, according to given instructions, and is as good as new!

Read more
No Comment
27 Hour(s) ago

Chandelier Shade

Service
Product

Service rating : Always easy website to use, and the product always arrives quickley
Product: Always great quality products, I'd have everything in my home from there if I could

No Comment
27 Hour(s) ago

Large Hydrocotton Hooded Towel

  • Customer also reviewed:
  • Jellycat Medium Silver Bashful Bunny
  • Under The Sea Pyjamas
  • etc.
Service
Product

Service rating : Easy website and delivered perfectly
Product: They are all gifts but look amazing

No Comment
27 Hour(s) ago

Woodland Fairy Housewife Pillowcase

  • Customer also reviewed:
  • Woodland Fairy Duvet Cover
  • Seychelles Diffuser
Service
Product

Service rating : Great website, lovely quality products and excellent service. I use them again & again & am never disappointed.
Product: Lovely pillowcase, beautiful design, super quality. I just wish it came as part of the set with the duvet cover.

No Comment
27 Hour(s) ago

Ava Floral Jersey Nightdress (1-12yrs)

Service
Product

Service rating : Prompt delivery, nicely packaged goods
Product: My daughter loves this nightdress. It is very pretty. Fits true to size.

No Comment
28 Hour(s) ago

200 Thread Count Egyptian Cotton Fitted Sheet

  • Customer also reviewed:
  • Luxury Quilted Mattress Protectors
Service
Product

Service rating : very fast efficient service
Product: Still good quality - but not as good as the previous purchase from the White Co

No Comment
29 Hour(s) ago

Seychelles Hand & Nail Gift Set

Service
Product

Service rating : Arrived as and when promised so very happy.
Product: Bought as gift so hasn't been opened yet but know the recipient uses this regularly so presume it's a good product. I know she loves it

No Comment
29 Hour(s) ago

Ride On Car

Service
Product

Service rating : Brilliant
Product: Came on time with no problems

No Comment
29 Hour(s) ago

Cotton Stripe Dobby Pyjama Bottoms

Service
Product

This was absolutely first class. My original order had run out of stock and they provided me with a new order post free next day, superb White Company service

No Comment
29 Hour(s) ago

Ashwell Bed

Service
Product

Service rating : Still awaiting order to be delivered.
Product: Not yet received

Read more
Thank you for taking the time to provide us with your feedback. Our stocked furniture items can take up to three weeks to be delivered with our specialist courier. I can see that this is due to be delivered to you soon and I am sure that you will love it.

Thanks, Beckie
29 Hour(s) ago

Stripe V Neck T-shirt

  • Customer also reviewed:
  • Essential Vest
  • Long Sleeve Jersey Shirt
Service
Product

Service rating : Speedy delivery and items well packaged
Product: Slightly big but very nice

No Comment
29 Hour(s) ago

Pomegranate Diffuser

Service
Product

Service rating : Arrived quickly.
Product: Love the smell, very luxurious. A friend of mine had one and I just had to get one.

No Comment
29 Hour(s) ago

Spring Diffuser

Service
Product

Service rating : Ordered on Monday received beautifully packaged the next day
Product: Not as nice as winter but a lovely fragrance to welcome people into my home. If it ladts the full 3 months I will be buying summer

No Comment
29 Hour(s) ago

Sloe Gin Candle

Service
Product

Very speedy delivery!

No Comment
30 Hour(s) ago

Madison Wall Mirror

Service
Product

Service rating : Good but 3 week delivery could be improved
Product: It's a beautiful mirror. Excellent quality and looks more expensive than it is

No Comment
30 Hour(s) ago

V Neck Merino Jumper

  • Customer also reviewed:
  • Brompton Boyfriend Jeans - 30" Length
Service
Product

Service rating : Parcel arrived in France in 2 days
Product: Quality material and good fit

No Comment
30 Hour(s) ago

Loop Back Stripe Jumper

Service
Product

Service rating : Very quick delivery to my home, thank you.
Product: Will be wearing this loads as the weight of the sweater is for all seasons!

No Comment
30 Hour(s) ago

Aubrey Napkins – Set of 4

  • Customer also reviewed:
  • Aubrey Tufted Seat Pad
Service
Product

Service rating : Came in just a few days. Sometimes wish delivery was faster from the White Company but admittedly that's often because I'm shopping for gifts and have left it to the last minute.
Product: Lovely napkins look great with my old Denby stoneware and update the look of the table. Will be good in the garden for summer barbecues. Have some linen content so hoping they will age well - they are quite soft before first washing.

Read more
No Comment
30 Hour(s) ago

Petersham Housewife Pillowcase

  • Customer also reviewed:
  • Petersham Duvet Cover
  • Gift box
Service
Product

Service rating : Delivery speed is perfect. Service line extraordinary
Product: For the price I got a great one

No Comment
30 Hour(s) ago

Portland Wall Mirror

Service
Product

Service rating : Vey good call centre when querying delivery
Product: Beautiful Portland mirror so glad we purchased.

No Comment
30 Hour(s) ago

Canvas Gym Bag

Service
Product

Service rating : Brilliant delivery options although when I've forgotten my password the automated retrieval email never comes through so this time I had to login as a guest
Product: Love the colour, style and pockets. Could do with an easier reach pocket for accessing gym membership card and also internal upright holder for drinks bottle

Read more
No Comment
31 Hour(s) ago

**NO DESCRIPTION**

Service
Product

Service rating : Super fast delivery
Product: Boys pj's were lovely

No Comment
32 Hour(s) ago

Cushion Pad

  • Customer also reviewed:
  • Textured Faux Fur Throw
  • Melbury Duvet Cover & Pillowcase Set
  • etc.
Service
Product

Decided to return some items I purchased for a refund. Initially went to local outlet store who confirmed they could not except my items. They needed to be sent to head office at my expense to return them with the postage of £13.00. Therefore down by £13.00 on my bill. Very disappointed with the lack of service.

Read more
Thank you for your welcome feedback. We are always interested in our customers views regarding our returns. We offer free returns if you can return to any of our stand alone stores within thirty days or a collection service for your convenience at a small cost as an alternative to a Post Office return. Full details of these services are available on our website. I will pass on your request for a free returns service to our relevant team. If I can be of further help, just let me know.

Thanks, Beckie
35 Hour(s) ago

Fawn Sparkle Pyjamas (1-12yrs)

Service
Product

Service rating : Service was great
Product: The quality was good but the stitching had come out about a size of a 50p hole which I had to stitch it up my self my daughter wanted to wear them she didn't want me to return them so that's why I stitched it up . I did not expect that especially from good quality company.

Read more
Thank you for taking the time to provide us with your feedback. This is certainly not something that we would expect to happen to one of our products. You are more than welcome to return this to us at any time and you can call our customer services team on 0203 758 9222 for more information.

Thanks, Beckie
37 Hour(s) ago

13.5 TOG - WINTER DUVET

Service
Product

Service rating : fast delivery
Product: lovely duvet

No Comment
37 Hour(s) ago

Cambridge Oxford Pillowcase - Set of 2

  • Customer also reviewed:
  • Cambridge Duvet Cover & Pillowcase Set
  • 200 Thread Count Egyptian Cotton Flat Sheet
  • etc.
Service
Product

good quick delivery

No Comment
37 Hour(s) ago

Half Zip Stripe Jumper

  • Customer also reviewed:
  • Captain Bear Jumper
Service
Product

Service rating : Fast speedy delivery to my very local collection point
Product: Excellent Easter present

No Comment
38 Hour(s) ago

Spa Relax Diffuser

Service
Product

Service rating : Good quick delivery
Product: The stopper is a nightmare to pull out .... had to use pliers! Smells lovely but why not put a little something you can grasp on to to pull stopper out?

No Comment
38 Hour(s) ago

Superga Leather Plimsolls

Service
Product

I received the incorrect item, called customer services and was told that the correct item would be sent to me straight away. Still haven't receive the correct item despite ordering over two weeks ago.

Called customer services earlier this week and was told that I would be sent the correct pair and would receive an email confirming this within 24 hours. Still received nothing. Called customer services today and told that item still not despatched and that a stock check is still taking place.

To add insult to injury had to pay for the return of the incorrect items. Still unsure whether I'll even get the shoes that I ordered and do not want to re-order in case the same thing happens again. Will never use the White Company again. Terrible service and terrible waste of time.

Read more
Thank you for taking the time to leave us with your feedback. We use this to help us grow as a business and ensure that we are offering the best services possible. I can see that there has been a delay with the resend of your order but this will be with you soon. I understand how you are feeling and I want to assure you that we are doing our utmost to get this resolved for you as soon as possible. We offer free returns if you can return to any of our stand alone stores within thirty days or a collection service for your convenience at a small cost as an alternative to a Post Office return. Full details of these services are available on our website. If I can be of further help, just let me know.

Thanks, Beckie
39 Hour(s) ago

Star Stripe Pyjamas - Set of 2

Service
Product

Service rating : Arrived promptlyvnd well packaged
Product: Excellent quality

No Comment
40 Hour(s) ago

Brushed Twill Sweatshirt

  • Customer also reviewed:
  • Hem Detail Three Quarter Sleeve Ponte Dress
  • Reverse Stripe Jumper
  • etc.
Service
Product

Service rating : service and delivery is generally good - though on this occasion it did take longer than normal for the packages to arrive. my only issue is the returns process
Product: sweatshirt itself was nice quality - but it was a bit frumpy looking when on -

No Comment
42 Hour(s) ago

Classic Sunglasses

Service
Product

Service rating : Arrived promptly
Product: Fab sunnies

No Comment
42 Hour(s) ago

Hydrocotton Towels

  • Customer also reviewed:
  • Hydrocotton Towel
  • Hydrocotton Towel
  • etc.
Service
Product

Overall good service across the board.

No Comment
42 Hour(s) ago

Lime & Bay Diffuser

  • Customer also reviewed:
  • Pomegranate Diffuser
Service
Product

Easy to order, well packaged and very prompt delivery. Would definitely order from White Company especially with discounted prices.

No Comment
42 Hour(s) ago

Embroidered Chambray Dress

  • Customer also reviewed:
  • Bunny Jumper
  • Four Season Votive Candle Collection
  • etc.
Service
Product

I rang up to order the chambray dress from the Bath store thinking that the 20% off deal still applied but it did not. The young lady on the phone advised me that I could only have 15% off but pointed out that the mid season sale was due in a few days. I went online and the little dress which I wanted was actually 40% off. I thought this was excellent customor service as I would have been really miffed if I had bought it from the store and then seen the reduced offer on line. So good on the Bath store and their help.

Read more
No Comment
43 Hour(s) ago

Newcombe Ceramic Tissue Box Cover

Service
Product

Service rating : Quick excellent service
Product: Just what I wanted for my bathroom tissues, thank you

No Comment
43 Hour(s) ago

Hooded Velour Robe

Service
Product

Service rating : It just took a long time coming
Product: Had one previously so soft and snug

No Comment
44 Hour(s) ago

Pom Pom Trim Beach Cover Up

  • Customer also reviewed:
  • Classic Linen Shirt
  • Oxford Linen Trousers
Service
Product

Service rating : Order not delivered
Product: Order never received

No Comment
44 Hour(s) ago

Flowers Hand & Nail Gift Set

Service
Product

Service rating : Well packaged
Product: Great products, smell beautiful

No Comment
44 Hour(s) ago

Small Captured Glass Lantern

Service
Product

Service rating : Easy to use website
Product: Bought the large lantern...loved it so much just had to buy the small one too!!
Stunning in my bathroom

No Comment
44 Hour(s) ago

V Neck Merino Jumper

  • Customer also reviewed:
  • Men's Felt Mule Slippers
  • Essential Long Sleeve T-Shirt
Service
Product

Service rating : Very efficient
Product: As expected

No Comment
45 Hour(s) ago

Newborn Mobile

  • Customer also reviewed:
  • Hello Little One Garland
  • Fairytale Erasers
  • etc.
Service
Product

Service rating : I receive parcel in good condition which you expect when paying for delivery but didn't realise it would also cost me to send an item back. I sent it back in the original packaging box and got charged nearly £5. Not impressed at all
Product: This is going into a nursery once it's ready.

Read more
Thank you for your welcome feedback. We are always interested in our customers views regarding our returns. We offer free returns if you can return to any of our stand alone stores within thirty days or a collection service for your convenience at a small cost as an alternative to a Post Office return. Full details of these services are available on our website. I will pass on your request for a free returns service to our relevant team. If I can be of further help, just let me know.

Thanks, Beckie
45 Hour(s) ago

Swing Knitted Dress

Service
Product

Service rating : Hermes failed to deliver although several times they claimed to have done so
Product: Never received the dress

Read more
Thank you for taking the time to leave your feedback. It is certainly not usual for orders to not be delivered correctly and I want to assure you that we are doing everything we can to get this sorted for you. I have contacted your directly and I look forward to hearing from you.

Thanks, Beckie
45 Hour(s) ago

V Neck Merino Jumper

  • Customer also reviewed:
  • Long Ribbed Cardigan
  • Cashmere Blend V neck Jumper
Service
Product

Service rating : Ordered online with free delivery which only took a couple of days. Easy to return to store.
Product: Beautiful jumper, a little on the large side for me so I had to return it.

No Comment
45 Hour(s) ago

Pomegranate Large Candle

Service
Product

Service rating : Good communication. Speedy delivery.
Product: This is for a gift.

No Comment
45 Hour(s) ago

Newcombe Ceramic Tissue Box Cover

Service
Product

Service rating : From start to finish excellent service
Product: Exactly what I was looking for,and received a good discount

No Comment
46 Hour(s) ago

Brompton Flat Sheet

  • Customer also reviewed:
  • Seychelles Home Spray
Service
Product

On this occasion the packaging was badly damaged and I took a photo of it as the items were almost coming out of the box. Fortunately the items themselves were undamaged.

Read more
Thank you for taking the time to leave us with your feedback. This is certainly not normal for us and I am pleased that the items inside the packaging were undamaged. I've fed this back to the courier and I'm sure that this will not happen again. If you need anything in future then please do not hesitate to contact us.

Thanks, Beckie
46 Hour(s) ago

Rosebud Print Jersey Long Nightie

Service
Product

Service rating : Excellent service
Product: It would be good to have a shortie version.

No Comment
47 Hour(s) ago

Anglepoise Type 1227 Lamp

Service
Product

Received the wrong lamp and was promised a next day delivery for the correct one - I had to chase before it came. This has put me off using your online service

No Comment
47 Hour(s) ago

Classic Double Border Hand Towel

  • Customer also reviewed:
  • Classic Double Border Super Jumbo
  • Heart Wrap 10m
  • etc.
Service
Product

Service rating : Quick delivery
Product: Excellent quality and a bargain in the sale

No Comment
47 Hour(s) ago

Avignon Housewife Pillowcase

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Deep Fitted Sheet
Service
Product

Speedy delivery

No Comment
24-Mar

Petersham Oxford Pillowcase

  • Customer also reviewed:
  • Petersham Duvet Cover
  • Petersham Duvet Cover
Service
Product

Service rating : excellent.
Product: It has a really nice feel and looks great. Love it.

No Comment
24-Mar

Spring Signature Candle

Service
Product

total confusion over order no. 42198125, started December 2016 - still receiving notifications of shipping on 22nd March 2017, although goods were delivered (very late) in Feb...

No Comment