Luxury bed linen, bedding and quality home accessories
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Service rating : 1st classProduct: Love the style and quality.
Website crashed twice and order delayed twice so not the best but was rectified after a delay
I spoke to lady on customer services as i had not received a delivery confirmation email. she advised me that they were experiencing delays with delivery but would try her best for my item to arrive on time - and it did! she was very helpful so thank you
Several days after order placed a note arrives to say there is a delay. I call immediately and ask to cancel the order. I am then told it has just been despatched? I ask by phone for it to be stopped. I write and ask for it to be stopped. It arrives, no response to my emails.
Service rating : no fault at allProduct: excellant service
I still haven’t received part of the order.
Service rating : helpfulProduct: Poor quality - thin - not as previously purchased. very disappointed.
Fantastic website, purchase and delivery. Great communication. Great customer service.
Service rating : Delivery is always ver quick and the update emails let you know when your order is comingProduct: I absolutely love the winter range of goodies and if there was one thing I would change it would be to make it available all year round!!!!
Service rating : prompt deliveryProduct: Beautiful boxed set.
Please figure out how you repay the amount for a return when the card used to make the initial payment has now been cancelled. Is it done automatically directly to the replacement card? Or does the customer need to call and give the new card details? If the latter then how do they know when to call and provide these details?
Used this company for a long time successfully. Unfortunately this time only 1 of the two items were in the box delivered. The agent in the response centre was very helpful and apologetic whilst sorting out delivering the missing item when new stocks arrived.
Service rating : Arrived well packagedProduct: Thought it would be more like a cushion cover rather than just like a small pillowcase.
My only comment for improvement is that service prior to dispatch is slow. All off the products I purchased from the white company were beautiful quality - I very happy customer thank you
Service rating : Answered the phone quickly. Dealt with quicklyProduct: Good quality material
Service rating : Excellent service as usual !Product: I adore Flowers and Fig diffuser they are my favourite! The Fig will always remind me my Greek holiday , the house were I spent my summer and the smell is so natural ! Flowers is just the iconic for me!
Online ordering was absolutely fine. Box packing was poor. No protection between a very heavy casserole dish and a lightweight diffuser so the box of the diffuser was damaged on arrival. Returned to store to replace the diffuser.
Service rating : First saw this store when I lived in Dubai. Moved back to Australia & I still love seeing what's available online. Love that they even deliver down under :)Product: Saw it when my cousin bought the collection for my niece when she was born. Thought I had to get a set for when my husband & I have our own kids...
Service rating : Fabulous quality and design with great delivery serviceProduct: beautiful, a bit larger than i expected but our grand daughter will fill it soon I'm sure.
Service rating : Had a little trouble at checkout stage.Product: Good quality and lovely design.
Service rating : a small problem which was rapidly corrected. excellent service.Product: very good product. Excellent.
It took forever to dispatch the purchases and one of the items has not yet arrived.
Problem with my on-line account, rang and ordered on phone, my old email etc were still in the system, need to have my details confirmed with somebody.
Service rating : Efficient deliveryProduct: This is the 3rd sheet I have bought as the silk trim on one has deteriorated and torn, not sure if this could be a faulty product
Service rating : Pleasant experienceProduct: Light but very warm
Service rating : Hassle free and excellent packagingProduct: The most beautiful scent
Service rating : I had some difficulty with the system and therefore missed out on gift wrapping for the purchase because I had to go back into the system a second time and didn't notice that it had disappeared from my requestProduct: the quality of the product was reliable
Service rating : ExcellentProduct: Very good
Delivery issues and website isnt brilliant when buying numerous purchases and selecting giftboxes. Hermes are the worst voted delivery company so why would you cheapen your brand by using them?
Service rating : Very prompt serviceProduct: Lovely soft snuggly feel just wot a baby wants
Service rating : No contact to say delivery would be VERY late. Had to chase up via telephone and was told that there had been problems with the system. No communication from company..very poor serviceProduct: Quality of goods excellent as always, just spoilt by lack of communication from the company
Service rating : Bad Experiance in the shop followed by a poor response in an emailProduct: Service has been pretty bad from start to finish still not received the mirro so can not comment as yet!
Service rating : FastProduct: Lovely
Service rating : pleasedProduct: pleased
Service rating : Great website an the product arrived on time.Product: Loved the dressing gown. Supe quality.
Good service and delivery. Very pleased with the products purchased.
Service rating : There was no problem with the service and the product arrived within the time limitProduct: Love the smell and softness off this product
Did seem to take a long time to arrive. Perhaps compared to Amazon!
Service rating : Great service as usualProduct: I love this scent. I have it in the hallway and I can smell it every time I walk past or when I come home. Seems to be lasting too!
Service rating : This was my first ever purchase and everything went to plan, turned up on time and I couldn't believe the quality of the toy and the box to put it in, well done you!Product: This little donkey is so soft its perfect for a newborn.
Service rating : Efficient as alwaysProduct: for my grandson
Service rating : Always exceptional serviceProduct: Quality second to none
It was fine though in a time when others can deliver the same day I think four working days for delivery is excessive, particularly for a near £1,000 order. The products are of a very high quality. Thank you.
Service rating : GreatProduct: Great
Service rating : I ordered the bikini top and bottom but received only the top and a message that a mistake had been made and you didn't have any bottoms. I therefore returned the top only then sometime later to receive the bottoms that then also needed returning.Product: Returned as above
Service rating : Arrived promptly.Product: Very good quality and nicely packaged.
Service rating : goods arrived on timeProduct: lovely and soft, good size
Service rating : Great service, always works well.Product: The pillows are fantastic and such good value for money.
Late delivery date so cancelled order as going away. Was told it was cancelled but parcel arrived after we had gone on holiday. Fortunately a neighbour found it and took it in. Very bad for security as obvious we were away.
Service rating : Usually excellent but there were issues at the distribution centre which, although probable unavoidable, I felt I was late in being notified about.Product: Quality as always very good although sizing was a little wonky.
Service rating : Good service. Would expect a company the size of WC to be able to provide a speedier next day service as most people do these days..!Product: Love the smell but the pump handle isn’t very good quality and is very stiff to press, intermittent.
Generally very pleased but had an item be out of stock after my order was placed on two orders which was disappointing
Service rating : Ordered at the weekend and towels arrived Tuesday. Excellent service and no problems at all.Product: Beautiful towels. The colour is so different which is why I always buy towels from the White Company.
Service rating : All goods arrive together well packed and never had any breakages. Super delivery and because they use dpd never any problems.Product: These were purchased as a gift and he absolutely loves them and as always with the white company very good quality.
Really disappointed as it took literally 7 days delivery. After myself chasing up and being told nothing can be done as backup in warehouse. I was annoyed and said I wanted to cancel and she said that's fine. Seriously in been shopping regularly for 4 yrs now from my first born to my 4th baby . And then she tells me to cancel knowing when you place order.bank holds the money until refund applied for.
Service rating : ExcellentProduct: All good
Service rating : website is easy to navigate and the delivery incredibly efficient and love the free delivery to Australia. I was a customer in London and having moved, the products are a little reminder of my time in London.Product: It arrived exactly as it was described
Service rating : Fast excellent serviceProduct: Beautiful gift set!
Already logged a complaint
Service rating : Paid for next day delivery. Took 7 days to arrive. Was told would get £10 voucher in compensation but had not arrived.Product: Love the pot and how real the tree looks.
Service rating : Very quick delivery to local store, very good but not excessive packagingProduct: Bought for a Christmas gift, presentation looks very good
Service rating : Always lovely. The best quality.Product: Always lovely. The best quality.
great service and quality products. thank you
Service rating : I can only rate service as good rather than excellent. The products are always excellent and the communication is very good but i have for this purchase and my last purchase been unlucky in that there has been a problem in the stock room with locating items or such problems and items have taken a long time to arrive.Product: Winter tealights and oils, beautiful fragrance as always.
Good service as always. I find all their staff really helpful.
Fantastic items .. packaged beautifully!
Bought this product before
Service rating : Delivery is good. Only problem is the poor English and very thick accent of
the operator on the end of the 'phone.Product: Quality always good. Our friends are delighted with it.
It took a lot of time for the delivery company and there was no answer at the customer service.
Service rating : As always a very efficient delivery serviceProduct: A very good jacket at a very good price
Very efficient to deal with on the telephone
Service rating : Quick and efficient as usualProduct: Perfect! looks great with plants in and gear waterproof lining!
The products I ordered have not arrived, I chased them up a few days ago and the person on the phone said he would get back to me, and he hasn't!
Service rating : The delivery time was too slow. I ordered on a Friday and received it a week later. Delivery needs to be quicker now other companies deliver more promptlyProduct: Soft and comfortable easy to wash
Service rating : Service was very good and fast.Product: Very good quality cotton and SO soft! I also love the luxurious look it gives our bedroom. Creases a little, but not too much.
Took longer than 7 days to receive my order. Disappointing. Also, unlike most shopping websites, there is no offer of either free delivery or returns.
Service rating : Good trackingProduct: Love it!
Service rating : Delivery slow.Product: White leather wash bag, my fourth purchase they are lovely.
Service rating : Very efficientProduct: Too short, I had to return them
Service rating : No complaints fantastic customer serviceProduct: Amazing value and amazing quality
My last 2 orders have been short of some items due to stock lists not being correct. The emails say this happens rarely but has happened 100% of my last 2 orders
Service rating : a smooth transaction.Product: as they are a gift they seem ok
Was very slow and had to wait for over a week for my order.
Service rating : your service is always excellentProduct: very nice
Service rating : Order wasn't processing in the stated timescales; a phone call made to customer services suggested a problem which was eventually resolved but without great confidence or much of an apology. Tracking delivery was therefore not as good as with some other online retailers, and there was no notification of delivery time other than on a stated day between 8-6; some other providers give day and a time slot (min a.m or p.m, or within an hour slot). Usually buy in-store, this first experience of its online service left a bit to be desired, though the products were of course the usual good quality & value.Product: Good quality comfortable robe, generous fit (small will cover sizes 6-12 and mens' M), nice colour.
Service rating : Thought the goods might have arrived a little earlier, it took a week but I was in no hurry, it has made me aware though for Christmas I will order well in advance.Product: Great material, gorgeous design.
Service rating : Speedy deliveryProduct: Beautiful
Service rating : From start to finish the order was a smooth processProduct: Love this shower gel. Wish it could be available all year.
Service rating : Was away,delivery man left with neighbour but omitted to say which one!Waited another day for them to bring it round.Product: I hope,as it is a present.
Service rating : Arrived quickly and well packaged. Disappointed with one item.Product: So pretty and excellent price.
Service rating : Technical problem caused delay in delivery.Product: Fabric not soft enough for nightwear in my opinion. Others may think it is fine.
Fast, accurate service as always
The delay in delivery was a problem. I bought with the expectation that the goods would be delivered as described at the initial purchase. The bedding in particular was needed for a visitor.
The correct products arrived in the specified time frame. Packaging was lovely too.
The quality of the goods is good. However, I have expirenced delays in receiving them. I got a confirm order and after that only a part of my goods were sent, indeed I received the rest in the following days.
Considering that I am buying from Italy, and that my husband, who works in london, has to pick up the package, I particularly felt this inconvenient.
Life is busy and there is a lots of planning around it, next time I'll probably buy down stairs here where I live even though I love th white company selection.
Internet not god that day so ordered by phone excellent service
Keep you informed of the progress of your order
Products as expected however the cardboard box they were packed in was flimsy and could easily have been opened by anyone and items removed. It was done up not very well with one strip of sellotape.
Poor delivery - arrived over 10 days after ordering with only a generic email from customer service on day 8