Anonymous Customer wrote on 13-Feb
My Hermes said the package was "left at reception" but no-one has received it.
Please consider using a courier with better customer service. Now my girlfriend won't receive her present on her birthday :(
The White Company- UK Website wrote on 13-Feb
Hi, I'm sorry to see that you're upset. I'm keen to resolve this for you and have personally investigated and sent you an email with more details. If you would like to chat further, please do respond to my email and I'll be happy to assist.