The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 126840 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
1 Hour(s) ago

Ribbed Waterfall Long Cardigan

Service
Product

Service rating : Prompt delivery
Product: Beautiful colour and fit just what I wanted for layering up for a long haul flight.

No Comment
2 Hour(s) ago

Somerton Stripe Oxford Pillowcase - Set of 2

  • Customer also reviewed:
  • Laurent Duvet Cover & Pillowcase Set
Service
Product

Service rating : As always a prompt and professional service,its a rewarding experience especially at sale time!!
Product: Lovely quality and I will enjoy using them.

No Comment
3 Hour(s) ago

Wool-Cashmere Herringbone Scarf

  • Customer also reviewed:
  • Superga Wool Flannel Plimsolls
  • Wool Stitch Waterfall Cardigan
  • etc.
Service
Product

Service rating : Great website, swift delivery.
Product: This was a lovely scarf but I ordered a similar one and chose the other instead.

No Comment
4 Hour(s) ago

Kubu Multi-Purpose Basket

  • Customer also reviewed:
  • Porcelain Heart Soap Plate
  • Armande Bath Mat
  • etc.
Service
Product

They were some issues with the packaging (lack of bubble wrap etc) of the items ordered on line causing breakages but as far as customer service was concerned it was dealt with expertly, as one would expect and I was fully refunded, and assured that my feedback would be passed to the Warehouse Manager for training purposes.

Read more
No Comment
4 Hour(s) ago

Lace Trim Short Sleeve Pyjama Set

Service
Product

Service rating : I particularly wanted the white lace trim long sleeved Pyjamas but sadly they were all out.
When I enquired about more stock I was told it’s a possibility down the line and a suggestion was made for the short sleeve Pyjama set.
I fell in love and purchased these instead.
The service was prompt and most helpful.
A most pleasant shopping experience.
Product: They are beautiful. Fabric is gorgeous, they flow beautifully down the body and are so tasteful.
Absolutely thrilled with the item.

Read more
No Comment
5 Hour(s) ago

Eyelash Lace Back Nightie

  • Customer also reviewed:
  • Lace Trim Nightie
  • Lace Nightie
Service
Product

Service rating : Quick delivery
Product: Lovely nightdress, very soft. I am a tall size 12 and ordered medium which is fine. Perhaps I could have ordered a small but it may have been a bit too clingy - depends on how you like the fit.

No Comment
5 Hour(s) ago

Pink Gingham Flannel Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Mini Gingham Flannel Pyjamas
  • Mini Gingham Flannel Pyjamas
Service
Product

Service rating : Click and Collect worked well for me, fast turnaround, well packaged.
Product: Good sizing, well sewn, high quality material.

No Comment
6 Hour(s) ago

Soft & Light Breathable Pillow - Medium

  • Customer also reviewed:
  • Goose Feather & Down Pillow - Medium support
Service
Product

Service rating : Great product choice, easy and user friendly website.
Product: Great quality, soft and luxurious feel

No Comment
6 Hour(s) ago

Knitted Stripe Hem Tunic

  • Customer also reviewed:
  • Ultimate Leggings
Service
Product

Service rating : service very good
Product: some items are not to the white company standard, poor fit , cut, material, i am now quite selective on what i purchase. sizes vary since they have been changed in accordance with the american size system

Read more
Thank you for getting in touch with us. I will like to assure you that this will be looked into, and I have also sent you a personal e-mail.

Thanks, Rebecca
7 Hour(s) ago

Ava Floral Jersey Nightdress (1-12yrs)

Service
Product

Excellent product and service.

No Comment
7 Hour(s) ago

Soldier Fair Isle Jumper (2-6yrs)

  • Customer also reviewed:
  • Fair Isle Raglan Sleeve Jumper (2-6yrs)
Service
Product

Service rating : Efficient in all respects
Product: Excellent quality style and texture. Let’s see how it washes

No Comment
7 Hour(s) ago

Linen Swing Dress

  • Customer also reviewed:
  • Mini Bud Vase
Service
Product

Service rating : Fast delivery
Product: I absolutely love this dress. Beautiful colour and shape. I went with my size (size 10) and very happy about it.I've tried on size 12 in the shop, to be double sure, but it was to oversized for me. Can't wait for spring to come!

No Comment
7 Hour(s) ago

Four Seasons Mini Diffuser Collection

  • Customer also reviewed:
  • White Christmas Candle
Service
Product

Always prompt and reliable

No Comment
7 Hour(s) ago

Square Mirror Coasters – Set of 4

  • Customer also reviewed:
  • Lacquer Tissue Box Cover
  • Newcombe Ceramic Toothbrush Holder
Service
Product

Service rating : Great product excellent service
Product: Great product excellent service

No Comment
7 Hour(s) ago

Lime & Bay Diffuser Refill

  • Customer also reviewed:
  • Diffuser Plate
  • Lime & Bay Hand & Nail Gift Set
Service
Product

Service rating : Arrived on time
Product: Love this fragrance

No Comment
8 Hour(s) ago

Silk Piped Pyjama Set

Service
Product

This is the second time that I have had been unhappy with the delivery service and had to contact customer service to rectify. I’m glad I’d noticed the error in payment for the pyjamas and I hat to wait 3 weeks before receiving the first pair that weren’t suitable and returned.

Read more
Thank you for the feedback that you have provided. I am sorry that this is the second time the delivery service has not been satisfying. I have sent you a private email, as I will like to look into this.

Thanks, Rebecca
8 Hour(s) ago

Boat Print Sleepsuit

Service
Product

Thank you very much for your good service, was very pleased.

No Comment
8 Hour(s) ago

Lace Trim Long Nightie

Service
Product

Service rating : Quick service, well package but delivered to numbe 15 instead of 5
Product: Repeat order so obviously like the nightie

No Comment
8 Hour(s) ago

Double Faced Tie Belt Dress

  • Customer also reviewed:
  • Chenille Blend Cable Jumper
Service
Product

Service rating : Service was excellent and returning items at the shop so easy
Product: Lovely dress but didn't suit me

No Comment
8 Hour(s) ago

Feather Pom-Pom Ballet Slippers

Service
Product

Service rating : Easy to order and quick to arrive
Product: Would not have paid full price for them

No Comment
8 Hour(s) ago

200 Thread Count Egyptian Cotton Oxford Pillowcase

  • Customer also reviewed:
  • Cavendish Oxford Pillowcase
  • Cavendish Duvet Cover
  • etc.
Service
Product

Service rating : Would love to rate but the parcel has gone missing so I haven't received anything yet. Apparently was 'out for delivery' on 13th February and to date I have not received it. The courier company are looking into but I have heard nothing back from them yet. Don't want to rate you poor as it's obviously courier issue here but no other field to mark! Your service has always been great.
Product: Not received

Read more
Thank you for the feedback. I am sorry that you have not yet received this parcel as of yet. I will look into this, and also e-mail you privately.

Thanks, Rebecca
8 Hour(s) ago

Floral Blouse & Legging Set (1-6yrs)

  • Customer also reviewed:
  • Tulip Floral Dungaree Set
Service
Product

Delivery driver did not try to ring our buzzer but went straight to the concierge with the package.

No Comment
8 Hour(s) ago

Men's Merino Collar Sweater

Service
Product

Service rating : Service and delivery swift and organised as usual.
Product: Product disappointing. It was very oversized and not as fitted as shown on the model. For white company a poor quality product. Will be returning it.

Read more
Thank you for getting in touch with us. I am sorry that on this occasion you have not been satisfied the fit. I will like to discuss this further with you and have sent you a personal e-mail.

Thanks, Rebecca
9 Hour(s) ago

Boat Zip Hoodie

Service
Product

Received in a short time after the order was placed

No Comment
9 Hour(s) ago

Stripe Button Cuff Jumper

Service
Product

Service rating : Excellent service- very quick delivery.
Product: Good quality product.

No Comment