Luxury bed linen, bedding and quality home accessories
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Service rating : 1st classProduct: Love the style and quality.
Website crashed twice and order delayed twice so not the best but was rectified after a delay
I spoke to lady on customer services as i had not received a delivery confirmation email. she advised me that they were experiencing delays with delivery but would try her best for my item to arrive on time - and it did! she was very helpful so thank you
Several days after order placed a note arrives to say there is a delay. I call immediately and ask to cancel the order. I am then told it has just been despatched? I ask by phone for it to be stopped. I write and ask for it to be stopped. It arrives, no response to my emails.
Service rating : no fault at allProduct: excellant service
I still haven’t received part of the order.
Service rating : helpfulProduct: Poor quality - thin - not as previously purchased. very disappointed.
Fantastic website, purchase and delivery. Great communication. Great customer service.
Service rating : Delivery is always ver quick and the update emails let you know when your order is comingProduct: I absolutely love the winter range of goodies and if there was one thing I would change it would be to make it available all year round!!!!
Service rating : prompt deliveryProduct: Beautiful boxed set.
Please figure out how you repay the amount for a return when the card used to make the initial payment has now been cancelled. Is it done automatically directly to the replacement card? Or does the customer need to call and give the new card details? If the latter then how do they know when to call and provide these details?
Used this company for a long time successfully. Unfortunately this time only 1 of the two items were in the box delivered. The agent in the response centre was very helpful and apologetic whilst sorting out delivering the missing item when new stocks arrived.
Service rating : Arrived well packagedProduct: Thought it would be more like a cushion cover rather than just like a small pillowcase.
My only comment for improvement is that service prior to dispatch is slow. All off the products I purchased from the white company were beautiful quality - I very happy customer thank you
Service rating : Answered the phone quickly. Dealt with quicklyProduct: Good quality material
Service rating : Excellent service as usual !Product: I adore Flowers and Fig diffuser they are my favourite! The Fig will always remind me my Greek holiday , the house were I spent my summer and the smell is so natural ! Flowers is just the iconic for me!
Online ordering was absolutely fine. Box packing was poor. No protection between a very heavy casserole dish and a lightweight diffuser so the box of the diffuser was damaged on arrival. Returned to store to replace the diffuser.
Service rating : First saw this store when I lived in Dubai. Moved back to Australia & I still love seeing what's available online. Love that they even deliver down under :)Product: Saw it when my cousin bought the collection for my niece when she was born. Thought I had to get a set for when my husband & I have our own kids...
Service rating : Fabulous quality and design with great delivery serviceProduct: beautiful, a bit larger than i expected but our grand daughter will fill it soon I'm sure.
Service rating : Had a little trouble at checkout stage.Product: Good quality and lovely design.
Service rating : a small problem which was rapidly corrected. excellent service.Product: very good product. Excellent.
It took forever to dispatch the purchases and one of the items has not yet arrived.
Problem with my on-line account, rang and ordered on phone, my old email etc were still in the system, need to have my details confirmed with somebody.
Service rating : Efficient deliveryProduct: This is the 3rd sheet I have bought as the silk trim on one has deteriorated and torn, not sure if this could be a faulty product
Service rating : Pleasant experienceProduct: Light but very warm