Luxury bed linen, bedding and quality home accessories
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Service rating : Very easy website. Purchase arrived on time and well packagedProduct: This was something for my granddaughter. The clothes are well made and will last her until she grows out of them
Service rating : I love White Company and have been purchasing items for many, many years. Quality is good, price is high, but affordable in the sale and with vouchers.
My concern is the choice to use Hermes for delivery, they are unreliable, despite clear messages on the front door asking them to deliver to a neighbour they often leave parcels in view of the road or sling them over the back gate to be smashed on the concrete below. This lets down the White Company reputation and puts off customers from buying online. Change to DPD, this will solve the problem and restore faith in the company.Product: Love this robe, soft and a good size, shame that it shrinks so much in the way, even on the 30 degree delicates cycle.
Bought because you have stopped making the white waffle robe, a staple in my house for years, very disappointed not to be able to buy it anymore - the alternatives on offer are in no way good substitutes. Please, please bring back the original unisex white waffle robe - exactly as it used to be, I don't mind paying more for that quality. I was asked by a salesperson in branch to ask you to do this as they have received so many complaints from customers that you have stopped selling this, they said their feedback to you was not being acted upon!
Service rating : Delivery was bad. The packaging had been opened and looked damaged upon delivery.Product: Even though the packaging was opened/damaged, the items inside were not affected.
Service rating : Ordered on line, very easy and arrived within two days - basic service.Product: This is a lovely soft warm and comfortable top. The sleeves are nice and long. Im a size 10 and like tops like this loose, so i purchased the large which is perfect, so maybe it comes up a little on the small side
The waffle effect looks very pretty and the soft grey/cream colour is beautiful. A real winner.
Service rating : Excellent as usualProduct: Misleading description does not support at all.Expected it to be firmer at edges to support neck.
Service rating : Efficient as alwaysProduct: I love this perfume
The delivery as quick and also got a new discount card. Thank you19-Apr-2018Clear and easy to follow19-Apr-2018Clear and easy to follow19-Apr-2018Clear and easy to follow
First online order not processed. When I emailed to enquire, they apologised and said they would give me 24 hr free delivery. I had to call to re-place the order. They tried to charge me more (180 not 170 pounds). The order did not arrive in 24 or even 48 hours. I had to email and chase again. The order finally arrived, around 3 weeks late, and with much stress.
Service rating : No problemProduct: Quite large in the sleeve
The goods where extremely late in being delivered, and were in a ridiculous amount of packaging
Service rating : Very efficientProduct: Good quality
Service rating : Items were beautifully packaged and arrived quicklyProduct: Stunning!
Service rating : Service was excellent, arrived when promised and beautifully packed. I have a lot of things delivered from The White Company and have had no problems at all.Product: The PJ bottoms are great and summery, light and bright. So comfy I love them.
Service rating : Fabulous fast deliveryProduct: Only buy if you are at least 5ft 8!!!
Service rating : Great service and deliveryProduct: Loving my sandals, just what I was looking for
Excellent very quick
Kept informed and delivered quickly. Thank you, it was in great time for posting onwards as I was late in getting organised to make purchase!!
Service rating : Arrived well within estimated delivery period (3days I think)!Product: Lovely soft sleep suit. Purchased as a gift
Absolutely love them!! So comfortable and they look very stylish..unlike most slippers!!
Service rating : ExcellentProduct: Lovely
Service rating : Delivery very good as usual.Product: Sleeves and body very long which means I have to pull the sleeves up and hitch the jumper up, I would have returned it if it hadn’t been in the sale. Hoping it will shrink in the wash!
Service rating : Charming girl on the telephone, and very helpfull .Product: Would have liked it longer.