The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 122068 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
11 Minute(s) ago

Ceramic Small Bottle Table Lamp

Service
Product
Latest
Service
Product

everything went smoothly, I am very content with the delivery service.

13-Dec-2017
It is very user friendly, clear layout and easily accessible information.

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No Comment
12 Minute(s) ago

Flowers Hand & Nail Gift Set

Service
Product

Service rating : The product was delivered at 21:47 which was far too late, I was already in bed and the delivery agent banged on the door as well as ringing the bell multiple times. Fortunately they did not wake up my young child but I was extremely unhappy with this. I did complain to the white company about this and they sent me an apology email but I was not pleased.
Product: Very happy with the product.

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No Comment
15 Minute(s) ago

Patch Pocket Jacket

Service
Product

Service rating : very pleased
Product: pleased with the jacket

No Comment
28 Minute(s) ago

Symons Coffee Spoons – Set of 8

  • Customer also reviewed:
  • Luxury Anti-Allergy Mattress Protector
Service
Product

Service rating : Excellent always
Product: Lovely perfect

No Comment
54 Minute(s) ago

Flowers Hand & Body Cream

  • Customer also reviewed:
  • Flowers Bath & Shower Gel
Service
Product

Service rating : the package arrived in good time
Product: I first used this body lotion on a P&O cruise and fell in love with it.I love the fragrance and it absorbs so easily and leaves my skin smoothe

No Comment
55 Minute(s) ago

Kingston Duvet Cover

  • Customer also reviewed:
  • Kingston Housewife Pillowcase
  • Winter Botanical Large Pillar Candle
Service
Product

Service rating : The items were delivered promptly and packaged well.
Product: The duvet was bought for my Son's bedroom. It's perfect, he loves it. ��

No Comment
1 Hour(s) ago

Lime & Bay Hand & Body Cream

Service
Product

Service rating : Excellent Customer Service. Thank You
Product: Lovely

No Comment
1 Hour(s) ago

Rosemary & Pinecone Christmas Garland

  • Customer also reviewed:
  • Essential Lace Trim Cami
  • Essential Vest
Service
Product

Service rating : Perfectly good and as described.
Product: A tiny bit plastic-looking up close, and two berries fell off almost straight away, but beautiful once you step back and everything else seems securely attached. Looks great above our mirror with some LED lights wound in.

No Comment
1 Hour(s) ago

Winter Botanical Large Pillar Candle

  • Customer also reviewed:
  • Ceramic Round Large Plate
  • Seychelles Diffuser
  • etc.
Service
Product

Service rating : My order was not processed correctly and I had to call up and resubmit the order again. I then had to chase on an almost daily basis and when I was assured someone would call me back they did not. When my order finally arrived the box was damaged and missing one item, a gift box. As a repeat customer this service was in my opinion very bad.
Product: The product is great but the service was not.

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No Comment
1 Hour(s) ago

13.5 TOG - WINTER DUVET

Service
Product

Service rating : So great
Product: It is a Christmas present so have not opened it yet

No Comment
2 Hour(s) ago

Spruce Christmas Tree - 6ft

  • Customer also reviewed:
  • Skye Large Lantern
  • Skye Mini Lantern
  • etc.
Service
Product

Service rating : Good service product well packed
Product: Really nice looking tree when opened out, takes a bit to get all the branches spread out but worth it

No Comment
2 Hour(s) ago

Curved Hem Jumper

  • Customer also reviewed:
  • Crystal Bead Tassel Bracelet
Service
Product

Service rating : I am very satisfied with the service
Product: The jumper is so comfy and looks so cute, I love it just as much as I love everything I got from The white company

No Comment
2 Hour(s) ago

Porto Stoneware Small Heart Oven Dish

  • Customer also reviewed:
  • White Lavender Hand & Body Cream
Service
Product

Service rating : Service is excellent. The driver was polite and smiley. The only thing I would improve is the delivery time period to be a more specific one.
Product: I'm so happy of the product. It was a gift and it looks even better than I expected. I'm glad you can use it for different type of dish like porridge, fruit sallad, chocolate pudding etc.

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No Comment
2 Hour(s) ago

Kimbo Elephant Rug

Service
Product

Service rating : I had to wait for a long time for the delivery and there was no communication regarding the delay.
Product: The rug is lovely and soft it did however arrived with a stain on.

No Comment
2 Hour(s) ago

Unisex Cotton Classic Robe

  • Customer also reviewed:
  • Unisex Hydrocotton Hooded Robe
  • Seychelles Mini Hand & Body Cream
Service
Product

I still have not received my order!!! I placed my order on 24th November, I rang last week at some point in regards to my order and all you could advise is ‘I can place another order and this will take 3 to 5 working days’. I was advised On my way! one would email me with an update in regards to where my package is however I have received nothing.
I thought at this point I would have my order, I seem to be just waiting around for this order. This possibly the worst customer service I have had in a long time.
I want a response by the end of close of play tomorrow.

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No Comment
2 Hour(s) ago

Winter Tealights - Set of 12

  • Customer also reviewed:
  • Frill Top Mercury Tealight Holder
Service
Product

Service rating : Reported broken item. Took 2 hours to get call back! New item arrived within a few days. Hate automated response but that's life now.
Product: Have purchased before. Long and delicious burn time.

No Comment
3 Hour(s) ago

European Down Duvet 13.5 Tog

  • Customer also reviewed:
  • Valencia Oxford Pillowcase
  • Valencia Flat Sheet
Service
Product

Nothing negative

No Comment
3 Hour(s) ago

Compact Christmas Tree Lights - 750 Bulbs

  • Customer also reviewed:
  • Winter Home Scenting Set
Service
Product

Service rating : Delivery in USA worked well and UK delivery &’purchases good
Product: Very good

No Comment
4 Hour(s) ago

Lace Trim Pyjama Set

  • Customer also reviewed:
  • Pom-Pom Knit Ballerina Slippers
Service
Product

Service rating : ...
Product: ..

No Comment
4 Hour(s) ago

Winter Signature Candle

  • Customer also reviewed:
  • Winter Tealights - Set of 12
Service
Product

Service rating : So fast
Product: Perfect Christmas candle

No Comment
4 Hour(s) ago

Pre-Lit Beaded Christmas Wreath

  • Customer also reviewed:
  • Pre-Lit Beaded Christmas Garland
Service
Product

Service rating : It took almost 2 weeks to arrive, to find the wreath I ordered had a faulty battery pack. Then I had to wait almost a week to hear from The White Company... by this point the wreath is out of stock! Now they expect me to send it back when its faulty :(
Product: It's beautiful but the battery pack was faulty so I can't use the lights :(

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No Comment
4 Hour(s) ago

Winter Signature Candle

Service
Product

The parcel arrived later than i expected, although I was just assuming it would come more quickly - not sure I ever read a date

No Comment
4 Hour(s) ago

Porto Stoneware Large Heart Oven Dish

  • Customer also reviewed:
  • Fir Tree Votive Candle
  • Lip Balm
Service
Product

Well packaged and very good quality

No Comment
4 Hour(s) ago

Aspen Shower Gel

  • Customer also reviewed:
  • White Lavender Bath & Shower Gel
  • Seychelles Bath & Shower Gel
  • etc.
Service
Product

Service rating : Lovely smell
Product: Lovely smell

No Comment
4 Hour(s) ago

Seychelles Luxury Gift Set

Service
Product

staff always very friendly and when ordering online the products always arrive in time and well packaged to stop any damage

No Comment