Luxury bed linen, bedding and quality home accessories
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Service rating : Very good serviceProduct: Great
Service rating : Easy to orderProduct: Have ordered many products and never disappointed always as described and always high quality
Service rating : Very responsiveProduct: Love the product just disappointed that due to fault it had to exchanged
Service rating : Delivered on time & product as expectedProduct: Attractive packaging & heavenly scent
Ordered an item, it didn't arrive so I called to find out the status and found out that it wouldn't be available until July. I should have had notice about this, not just left.
Fast and professional
Service rating : GreatProduct: Cosy
Service rating : Arrived well packaged and in good timeProduct: Very smart!
Service rating : Easy ordering and packaged tracking and notifications were above standardProduct: Beautiful, soft, and obvious quality
Always helpful whether on the phone or on the stores always excellent customer service. Always make you feel valued .25-Feb-2017Good
Service rating : SuperbProduct: Loved these little lights as they are on wire rather than the usual cable which is very obvious. I used them to decorate my bathroom and they look stunning, so lovely that I ordered 3 sets altogether.
Service rating : Ease of ordering and very prompt deliveryProduct: All products I have purchased both now and in the past have been excellent quality
Service rating : I ordered online on a Saturday and paid an extra £7.95 for next day delivery. I expected the item to be delivered on Monday or, by the latest, Tuesday. But the item was not delivered until Wednesday. This was not worth the extra money as normal delivery was 3-5 days.Product: Lovely present for my nephew.
Online order, very quick
Service rating : Very quick and efficient.Product: Gorgeous bag - love it!
Items arrived on time and well packaged, very good communication over delivery.
Service rating : Service was excellent and the delivery fast but too expensive for small items!!
Came wrapped well but packing over the top and in a massive box.. not necessary!Product: Great item, adorable!! It's a gift so can't wait to see it up when the couple have had their baby!
Service rating : very good except for confusion with seat pads,ordered 3 received two after being told they were sold out..happy to get two until a rude customer service guy informed me i only ordered two..so not happyProduct: wonderful scent
Service rating : Beautifully packaged , arrived when it saidProduct: Nice fit, good quality denim , excellent value
Service rating : Ease of orderingProduct: Excellent service
Service rating : I have been disappointed by White company's decision in relation to clothing to offer size 16 as the largest size for many items. I have complained in the past that their policy of offering discounts to their regular customers tied to the size of the bill for the order, when at the same time it is usually possible to find discount offers which are frequently higher and have no such restriction. Being a VIP has a cost!Product: Their pyjamas when on sale are an excellent well made bargain.
Service rating : Very helpful contact who listened and provided replace product with no quibble. Has renewed my faith in The White Company products and service. Thank you it's really appreciated.Product: Washes beautifully, feels good and very absorbent.
Service rating : See below. One of the items very poor quality and very difficult returns procedure. I can't work out how to return things, it won't let me print the returns label without putting in a zip code (for USA) - I live in the UK so not applicable.Product: So very disappointed with this item. Significant difference between image and item. They look cheap, elasticated waistband...remind me of very cheap yoga trousers/pyjama bottoms. Very poor quality.
Service rating : Fast delivery and item very well packed. Item originally out of stock when initial order placed but impressed that the order was fulfilled when stock was available without me having to re-order.Product: Beautiful product which perfectly matched the other items I have in the range. The fact that I have shopped at the White Company many times and have never returned an item is testament to the quality of the products.
Service rating : easy to order on line and was able to apply my discount codeProduct: I've bought this linen before . It's great quality it washes and irons really well . It's better than some expensive ones I've purchased in the past