Luxury bed linen, bedding and quality home accessories
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everything went smoothly, I am very content with the delivery service.13-Dec-2017It is very user friendly, clear layout and easily accessible information.
Service rating : The product was delivered at 21:47 which was far too late, I was already in bed and the delivery agent banged on the door as well as ringing the bell multiple times. Fortunately they did not wake up my young child but I was extremely unhappy with this. I did complain to the white company about this and they sent me an apology email but I was not pleased.Product: Very happy with the product.
Service rating : very pleasedProduct: pleased with the jacket
Service rating : Excellent alwaysProduct: Lovely perfect
Service rating : the package arrived in good timeProduct: I first used this body lotion on a P&O cruise and fell in love with it.I love the fragrance and it absorbs so easily and leaves my skin smoothe
Service rating : The items were delivered promptly and packaged well.Product: The duvet was bought for my Son's bedroom. It's perfect, he loves it.
Service rating : Excellent Customer Service. Thank YouProduct: Lovely
Service rating : Perfectly good and as described.Product: A tiny bit plastic-looking up close, and two berries fell off almost straight away, but beautiful once you step back and everything else seems securely attached. Looks great above our mirror with some LED lights wound in.
Service rating : My order was not processed correctly and I had to call up and resubmit the order again. I then had to chase on an almost daily basis and when I was assured someone would call me back they did not. When my order finally arrived the box was damaged and missing one item, a gift box. As a repeat customer this service was in my opinion very bad.Product: The product is great but the service was not.
Service rating : So greatProduct: It is a Christmas present so have not opened it yet
Service rating : Good service product well packedProduct: Really nice looking tree when opened out, takes a bit to get all the branches spread out but worth it
Service rating : I am very satisfied with the serviceProduct: The jumper is so comfy and looks so cute, I love it just as much as I love everything I got from The white company
Service rating : Service is excellent. The driver was polite and smiley. The only thing I would improve is the delivery time period to be a more specific one.Product: I'm so happy of the product. It was a gift and it looks even better than I expected. I'm glad you can use it for different type of dish like porridge, fruit sallad, chocolate pudding etc.
Service rating : I had to wait for a long time for the delivery and there was no communication regarding the delay.Product: The rug is lovely and soft it did however arrived with a stain on.
I still have not received my order!!! I placed my order on 24th November, I rang last week at some point in regards to my order and all you could advise is ‘I can place another order and this will take 3 to 5 working days’. I was advised On my way! one would email me with an update in regards to where my package is however I have received nothing.
I thought at this point I would have my order, I seem to be just waiting around for this order. This possibly the worst customer service I have had in a long time.
I want a response by the end of close of play tomorrow.
Service rating : Reported broken item. Took 2 hours to get call back! New item arrived within a few days. Hate automated response but that's life now.Product: Have purchased before. Long and delicious burn time.
Service rating : Delivery in USA worked well and UK delivery &’purchases goodProduct: Very good
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Service rating : So fastProduct: Perfect Christmas candle
Service rating : It took almost 2 weeks to arrive, to find the wreath I ordered had a faulty battery pack. Then I had to wait almost a week to hear from The White Company... by this point the wreath is out of stock! Now they expect me to send it back when its faulty :(Product: It's beautiful but the battery pack was faulty so I can't use the lights :(
The parcel arrived later than i expected, although I was just assuming it would come more quickly - not sure I ever read a date
Well packaged and very good quality
Service rating : Lovely smellProduct: Lovely smell
staff always very friendly and when ordering online the products always arrive in time and well packaged to stop any damage