TM Lewin Stores Reviews

Consumer ratings of TM Lewin Stores

Feedback for www.tmlewin.co.uk has been compiled from 49694 Customer Reviews

  • Feefo member since
  • 22/03/2011
  • T.M.Lewin offers a range of menswear that includes mens shirts, suits, ties, cufflinks, casualwear, outerwear and accessories, as well as a distinctive range of womenswear, including shirts, suits, knitwear and accessories. For something with a creative twist, we also offer our John Francomb range - a modern take on the business wardrobe. With over 60 stores currently in the UK and plans to open more, whether you shop in store, online, through our catalogue or via our phones, we look forward to bringing you the very best in quality mens and womens businesswear.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.tmlewin.co.uk
14 Hour(s) ago

Visit to our Cowcross Street store

Service
Product

Service rating : Saved the day. Needed an emergency fresh suit and Wayne went above and beyond.
Product: I've bought three suits and about a dozen shirts. Great quality and they look great.

No Comment
16 Hour(s) ago

Visit to our Reading store

Service
Product

Service rating : Store is bright, spacious and inviting. Clothing is presented very neatly and is easy to browse in. Rating is good because there were only two staff on hand when I walked in so I had to wait a couple of minutes to be served. Another member of staff appeared half way through my visit.
Product: Products have been good in the past. The shop assistant was able to locate a spare pair of trousers for me and let me know a rough delivery time. Due to the trousers being out of production they were 'seconds', it is unfortunate that T.M.Lewin do not offer an obvious discount on the price in store, reading online, I see that this price is (slightly) discounted already but this wan't made clear to me in the store. I have also bought a few shirts form T.M.Lewin before, whilst they are comfortable to ware, they do not iron all that well compared to other retailers.

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No Comment
17 Hour(s) ago

Visit to our Meadowhall Sheffield store

Service
Product

Service rating : I was genuinely surprised by the excellent customer service provided by Andy; not because I had any preconceived expectations, but because it was a superb experience. Andy went above and beyond - even if nothing comes of this, I hope this feedback reaches him and his manager. Went in as a previous customer, exited with a new suit and will happily return, not to mention recommend to others.
Product: The suits fit me exceptionally well - very comfortable. Not particularly hard-wearing, but for an occasional suit, very nice.

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No Comment
18 Hour(s) ago

Visit to our Meadowhall Sheffield store

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Product

Sally was a great help in choosing a tie (always good to get a womans opinion)

No Comment
19 Hour(s) ago

Visit to our Moorgate Suits store

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Product

Service rating : Service was excellent I went in browsing but was helped in getting two suits both tailored to my size perfectly the assistant was fantastic and really helped me out.
Product: Great suits, great price.

No Comment
24 Hour(s) ago

Visit to our Southampton Row store

Service
Product

Service rating : Excellent service on Friday 22 August 2014
Product: Very good quality of products, good offer too but less choice than on the website

No Comment
33 Hour(s) ago

Visit to our Southampton store

Service
Product

Service rating : Helpful staff, attentive, not all about quick turnaround and selling as much as possible.
Product: Suit jacket I tried on was the only one in that size in stock, and looked like the tailoring in the factory wasn't quite right and was pulling slightly around the top button. However, staff were happy to keep it aside and to order in another to try in case it wasn't a common problem and was unique to that jacket. Very good customer service.

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No Comment
36 Hour(s) ago

Visit to our Edinburgh store

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Product

Service rating : Good
Product: Good

No Comment
37 Hour(s) ago

Visit to our Regent St store

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Product

The sale person (Tom) was very nice and effective at helping us finding the right suit for me and the follow up of the internet order processing was clear and efficient. I will use them again!

No Comment
37 Hour(s) ago

Visit to our Leicester store

Service
Product

Service rating : Natalie who served me in store could not have been more helpful, showing me different styles and shapes of womens shirts in the colour I wanted. This service would definitely influence me to shop at TM Lewin in the future.
Product: The range of products available was perfect, with fits and styles suitable for many tastes. The shirt I bought is of great quality and I am very pleased with my purchase.

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No Comment
41 Hour(s) ago

Visit to our Nottingham store

Service
Product

Measured me quickly and showed me directly to the range which would fit.

No Comment
43 Hour(s) ago

Visit to our Reading store

Service
Product

Service rating : I used the Reading store to buy a suit, pick it up the next day with a temporary hem in the trousers, and then return a few weeks later to have a permanent hem installed. Each time I was impeccably served by friendly, helpful, and flexible individuals. Outstanding service by everyone - many thanks!
Product: Suit is top notch - I feel like some of the shirts don't have collars which are quite up to standard, but there's every chance this is my method of washing/ironing.

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No Comment
43 Hour(s) ago

Visit to our Leeds store

Service
Product

My visit was somewhere between poor and good, but unfortunately there isn't that option. I visited one of your shops to pick up a suit I'd ordered, but left empty handed as the trousers were the wrong length.

I wouldn't have minded if I'd ordered them online to a specific measurement, but the length was taken by someone in the shop.

I must say though, the service I received from the member of staff I spoke to was very good and while being very apologetic, he advised that he would have them amended and ready by 12 noon tomorrow.

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No Comment
47 Hour(s) ago

Visit to our Cowcross Street store

Service
Product

Service rating : Great service. Good advice. First shopping experience with the brand but will definitely return. thanks.
Product: excellent value. looks great, feel great.

Read more
We're delighted to hear you'll be a returning customer! We look forward to welcoming you back very soon indeed.

47 Hour(s) ago

Visit to our Bristol Cabot store

Service
Product

Service rating : Very good service from Helen.
Product: Excellent although the choice was a little limited.

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I would definitely advise taking a look at our online store too. They do tend to hold a larger range of stock than our brick and mortar stores.

27-Aug

Visit to our Leeds store

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Product

Ian served me and was extremely helpful. Enabled me to get exactly what I needed quickly.

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It's fantastic to see you found Ian extremely helpful. Quick and efficient service is what we're all about!

27-Aug

Visit to our Jermyn Street Mens store

Service
Product

Aminatta Ann and Daniel Antenyi amazing team memers great personality charmng and good communicators who are adept with knowledge of the product. \they are not agressive sales persons but charm you wiyh the most amazing capability I think any human can have, I call it "gentle agression". It makes the desirable to have them serve you and I highly recommend them for further placing within your organisation.

Thank you

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What fantastic feedback to read. We very much look forward to welcoming you back in the near future.

26-Aug

Visit to our Cowcross Street store

Service
Product

Service rating : Richard helped me choose a shirt after measuring me up and then steamed the creases out so I could wear it immediately. Fantastic
Product: Best fitting shirt I've ever had

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I'm so pleased to see how happy you are with the fit of your shirt. We hope you visit again soon to purchase a few more.

26-Aug

Visit to our Cowcross Street store

Service
Product

Service rating : Great service - ironed shirt and advice given
Product: Durable and fashionable

No Comment
26-Aug

Visit to our Dublin store

Service
Product

Service rating : The staff are excellent and truly helpful, not too pushy but friendly and warm.
Product: Top class shirts with an always excellent finish and beautiful detailing

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I'm so pleased to hear of the excellent service you received in our Dublin store.

26-Aug

Visit to our Bristol Cabot store

Service
Product

Service rating : This is my first time to a TM Lewin Store and what a fabulous experience it has been! I was firstly served by Aine who went the extra, extra mile to ensure I was happy with my purchase. This made me come back again to buy another exceptionally quality suit. I am exceptionally pleased with the level of service and quality of the suits.

The second time I visited I was helped by Hannah and James. I received the exact same level of excellent customer service that I just had to leave a positive review for this store.
Product: I have now brought 2 suits. The first was a Elliot Super Black 2-Button Slim Fit Suit which looks super suave when wearing it and such amazing value for money. I was especailly happy with the coin pocket in the trousers and jacket. I can see this suit lasting a long time. My second purchase was a Fleming Mid Grey Tonic 2-Button Slim Fit Suit which is another exceptionally well fitted suit, quality materials and durable.

This review may seem long however when I was searching for reviews online re: these 2 suits I could not find enough info so if anyone id think ing of buying either of these I would certainly recommend you go and visit your local TM Lewin store to try them on.

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I'm delighted to see you had such a fantastic experience in our Bristol Cabot store. We do hope you visit us again soon.

26-Aug

Visit to our Leeds store

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Product

Service rating : Diane was excellent with her knowledge & advise, it is the first time we have bought a suit from yourselves and we will do it again.
Product: Beautiful fit, and excellent quality

No Comment
26-Aug

Visit to our Kingston store

Service
Product

Service rating : There wasn't my size in the store in the colour I wanted and the staff were very helpful in locating one for me.
Product: Good quality clothes.

No Comment
26-Aug

Visit to our Leeds store

Service
Product

Service rating : I visited your Leeds store with my wife on Saturday last, 23rd August to look for a shirt and tie for a forthcoming occasion, I was greeted in a professional and friendly manner by Ian who was most helpful in my identifying the correct shirt size and style for myself, to such an extent that he further enquired as to what I would be wearing with the shirt and tie so that he could get an idea of what to suggest would go with it.Having made my selection of shirt Ian was again very helpful in my choosing a tie to compliment the shirt, having made the decision and having purchased the items, I saw a jacket that I liked having tried it on I decided to leave it for now. However the following day I again visited the Leeds store with my wife, and when I walked into the store Ian was again working, he obviously remembered me from the previous visit and enquired as to whether the items were suitable, which they were. I informed him that I wished to re try on the jacket which fortunately was still available and again Ian was more than helpful in both my fitting and positive comments about the suitability of the item, which I subsequently purchased. I ask that my remarks are relayed back to Ian for making me feel welcome and at ease with his assistance which was much appreciated.
Product: I am very pleased with the quality of the items that I purchased on both of my visits to the Leeds store. Not only is the quality of a high standard so is that of the staff whom I encountered upon my visit. I have bought items previously and certainly will be doing so again, well done.

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No Comment
26-Aug

Visit to our Swindon Outlet store

Service
Product

Service rating : Very helpful staff good layout in shop
Product: Excellent quality and value

No Comment