AJ Bell Youinvest is a multi award winning provider of SIPPs (Self Invested Personal Pensions), Stocks and Shares (Investment) ISAs, Junior ISAs, Junior SIPPs and Share Dealing Accounts.
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Web site okay but mobile app is rubbish
Excellent value and great service. Love the new website, easy to use and very informative, also the support guys are friendly and professional.
Took me five days to buy a stock because you said within spread. Surely it's my decision what price I buy a stock at. You used to be really good when you first started and you've slowly deteriorated. Your latest update you your platform is a slight improvement but overall I still could not recommend you. I did once and it took me about 18 months to receive the promised £100 incentive.
Reasonable functionality in their system. Major problem is lack of dividend reinvestment. Am considering other providers but AJ Bells high exit fees are currently holding me back - not the best reason for staying with a supplier!!
Efficient handling of transactions and good information and customer service when needed.
Listened to my problem and manually intervened to resolve a money transfer which would have otherwise taken a week to complete. Well done A J Bell
Easy to use
An easy to use platform and if you invest a regular payment you can increase the monthly regular purchase to incorporate the dividends you receive without any further charge.
You also have an in- depth research tool that allows you to either monitor your current portfolio or analyse future stock picks that may interest you.
I still find looking at secure messages a bit of a trial.
The dealing platform I have consistently noticed that is unreliable and too slow.
1 Quotes are too slow to generate.
2 my portfolio is prices for my equities are consistently out of sync with the actual prices which is very misleading and this has cost me money as I relied on the figures to trade.
3 sometimes you place an order and it does not execute the order which makes me loose out on the price I want to deal.
Very simple and clear to use
I am very pleased with the professional and prompt levels of servicerom the company. Staff are very positive and prompt in there responses. I trust the organization.
Service is good as is reliability of web site which is however not cutting edge
The web site and mobile application are awfully slow, too slow to be a serious contender in the share dealing services area. Also sometimes no investments are shown or application or website store occur, overall a terrible service.
Was previously satisfied, but reasons for dissatisfaction include:
1 Disproportionate increase in annual SIPP fee from £0 to £100. In the last 16 years, no other broker has ever increased my annual fees or trading fees.
2 New statement format is completely illogical and I can no longer download statements to my existing spreadsheet. Every other bank and building society keeps the format standard for a reason.
Overall I am pleased with the service from and my experience with Youinvest. However, there was an unnecessary delay in the transfer of my 3 pension funds into a new SIPP because a) the form I downloaded from their own website was out of date and had to be resubmitted on a new form and b) one of the transfer requests was ignored (for reasons best known to AJ Bell) and was only put into action when I contacted them to see what the delay was.
Support team were very helpful with my enquiry and sorted it out quickly
Easy to use and efficient.
Good website, easy to use. Transactions straight forward.
I would have marked it as 'excellent' except for two factors:
1 - the slow assimilation of the features of the old website into the new
2 - my recent experience on applying for drawdown. Small things, but they could have been better and they stand out because my experience up to now has been excellent. . The first person I spoke to didn't manage my expectations as well as he could,, the second person I spoke to promised to send me an email he next day to say when and how much money would be transferred, but she didn't get back to me; I got a 'vanilla' letter of acknowledgement 4 days after my request arrived in AJ Bell which did alarm me slightly as it referred to tax when I had elected for a tax free lump sum only. I still don't know if further information is required of me - I can only presume not as a received an email enquiry from AJ Bell on the fifth day. It could all be smoother - why not email acknowledgement as well as sending a letter? Why not confirm that my application is ok - or are you still checking my DOB? My request was for immediate benefits - why not tell me the date/time that will be regarded as 'immediate'? From the account holder's point of view this can be a slightly worrying time and a bit more communication would be reassuring.
In the overall scheme of things, these are minor frustrations. My usual experience of AJ Bell staff is that they are extremely helpful and effective.
The system is unacceptably slow some of the time, otherwise I have no major complaint
I'm happy with the improvements to the on-line service
Great website,great service
Very good. Could aim for reply same day?