AJ Bell Youinvest Reviews

Consumer ratings of AJ Bell Youinvest

Feedback for www.youinvest.co.uk has been compiled from 2032 Customer Reviews

  • Feefo member since
  • 25/04/2013
  • AJ Bell Youinvest is a multi award winning provider of SIPPs (Self Invested Personal Pensions), Stocks and Shares (Investment) ISAs, Junior ISAs, Junior SIPPs and Share Dealing Accounts.

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.youinvest.co.uk
30-Jun

AJ Bell Youinvest

i like the service provided here and find it suits my needs with relevant information.
One thing I do not like is the seperate site for dealing and need to click the do not respond click me note as quite a few times does not respond so best do it every time. The presentation of the site might be enhanced for the dealing side similar to say TD Waterhouse where everything is on the one web site rather than two. But on the whole i like the imformation as it is and the lack of nonsense clutter with unwanted information that is on some other sites.

Read more
No Comment
29-Jun

AJ Bell Youinvest

I find it easy to use.

No Comment
29-Jun

AJ Bell Youinvest

Website works fine and am kept up to date on relevant issues

No Comment
28-Jun

AJ Bell Youinvest

I'd like the facility to download secure messages as a pdf rather than have to copy & paste details into a word document.
I used the dealing facility once to buy HSBC shares for my SIPP & the process was quick & easy.
It would also be good to receivesecure message/email reminders of the SIPP custody charge being due, to help ensure I always have cash available to meet the payment.

Read more
No Comment
26-Jun

AJ Bell Youinvest

Good value service but website for managing investments is not as easy to use as some of the competitors.

No Comment
25-Jun

AJ Bell Youinvest

online & mobile platform is twitchy

No Comment
25-Jun

AJ Bell Youinvest

Decent quality trading platform with competitive prices for share trading fees and regular investment charges.

No Comment
24-Jun

AJ Bell Youinvest

Good service and website, but H&L is still out in front.

No Comment
24-Jun

AJ Bell Youinvest

Most aspects of the company's services are good. However there is a persistent problem with inaccurate share price information on the website. This is particularly bad when accessed from my iphone. There have been many occasions when I have received grossly inaccurate share price information for my portfolio through the iphone app. I have then checked via my laptop and usually the "true" figures are shown - although not always. I have reported this problem but have not even received the courtesy of an acknowledgement. So this brings me to the second most serious problem - response to issues raised by a customer with a portfolio worth more than £0.25 million. If these problems continue I will seriously consider a switch.

Read more
Thank you for taking the time to give us this feedback. I’m sorry you have experienced inaccurate share prices on the app. This has been investigated and we understand this is now resolved, however please contact Dealing services if you experience this again. We hope that we can provide you with an improved service and positive experience going forwards.

AJ Bell Youinvest Team
22-Jun

AJ Bell Youinvest

Always helpful when contacted.

No Comment
22-Jun

AJ Bell Youinvest

Good website, very easy to use!

No Comment
22-Jun

AJ Bell Youinvest

The dealing service is good although set up can be a bit fiddly. It would be good to be able to use the master account to print off relevant documents rather than having to go into each of the sub accounts (I have a number of children and manage accounts for others) and it would be good to be able to modify a price without having to completely rebook the trade.

Read more
No Comment
22-Jun

AJ Bell Youinvest

No complaints really apart from when looking at info on a company in my portfolio it seems a long way to go back to look at the info on another company in my portfolio.

No Comment
22-Jun

AJ Bell Youinvest

The research pages on other sites are in my opinion better than on Youinvest, for instance Hargreaves and Lansdown however Youinvest offers better value for money so I use one site to research and Youinvest to trade

No Comment
22-Jun

AJ Bell Youinvest

Excellent value service. The platform is a little crude

No Comment
22-Jun

AJ Bell Youinvest

I would highly recommend AJ Bell. The staff are extremely friendly and helpful, responsive too. Their technology could do with an update, it is a little antiquated but the service is very good.

No Comment
20-Jun

AJ Bell Youinvest

Good: The trading desk and SIPP management.

Poor: The trading platform, in terms of finding out information about funds and being certain that the trade I am placing is actually for the fund I want.

No Comment
20-Jun

AJ Bell Youinvest

All the important admin works OK, but the website is undoubtedly clunky and not a pleasure to use.

No Comment
20-Jun

AJ Bell Youinvest

Latest

Not easy to search for stocks. I use my HL account to get the info, then buy for my SIPP with AJ Bell

20-Jun-2015
Good

Read more
No Comment
20-Jun

AJ Bell Youinvest

Very professional and helpful service.

No Comment
19-Jun

AJ Bell Youinvest

Efficient with reasonable charges. Unable to transfer ISA monies to cash ISA account without closing Stocks & Shares ISA, therefore does not rate as providing excellent service.

No Comment
19-Jun

AJ Bell Youinvest

To make the service even better there should be a dividend reinvestment option like Interactive Investor has and on the portfolio page there should be a column for forecast dividends.
Needless to say the sum of the last suggestion helps pensioners know their income total for next year for planning purposes. I know a stockbroker that has been doing this for years.

Read more
No Comment
19-Jun

AJ Bell Youinvest

Good service :)

No Comment
19-Jun

AJ Bell Youinvest

The client area of the website is a little basic. The documentation does not always open in the message board.

Needs a little more investment.

No Comment
19-Jun

AJ Bell Youinvest

Unhelpful customer service
Customer pays to talk via 0845 number

Read more
Thank you for your feedback, sorry to hear that you have had a poor experience. If your query is not urgent or you would prefer not to call, please feel free to send a secure message from your account, we aim to answer within 1 working day.

AJ Bell Youinvest Team