AJ Bell Youinvest is a multi award winning provider of SIPPs (Self Invested Personal Pensions), Stocks and Shares (Investment) ISAs, Junior ISAs, Junior SIPPs and Share Dealing Accounts.
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I Have had very little problem with my account, the research- model portfolios seem to be a bit slow in coming up and don't respond well to changing from one model portfolio to another, they get there in the end, but could be a lot smoother, \\i could also slam in some more RAM, but I've got 6 Gig already, so shouldn't be a problem, even if I'm running your site on it's own, it still does the same thing.
...I do have a problem with you not setting up my daughter's account. She has asked me to do it for her, on my computer, as I did initia;;y, but I'm not sure that your security likes that. She's not happy doing it by herself, but she will finish it and get all the relevant information and signatures, once she knows she just has to fill in a few spaces. She did have £10,000+ to invest to qualify for your £125 September offer, but sadly with the difficulty in getting all the details right we took to long & even then you rejected her application. I have sent her an account leader request, but it may be out of date by the time we get the account live? Please help, thank you*Personal details removed by Feefo*
Waitng to hear from you.
*Personal details removed by Feefo*
The user interface could be enhanced for usability. The customer services is great, very responsive and solves any issues
I'm just a passive investor - switched old company pension to SIPP with AJ Bell as I was told this would be better and they had no fee for holding assets, then everything changed. I had no problem with the difference between the bid and ask price for funds representing fees because they would only become payable when assets sold. However, this supposed 'new transparency' and introduction of specific fees to be taken when no transactions undertaken means I have just been made to sell pension assets to pay their fees at a time when the market was down - very concerned that by the time I retire I will have no pension assets left due to fee withdrawals. When I asked to transfer these assets I was told I would have to pay another GBP75 to close my account!!24-Oct-2015Not interested in passive investors and just concerned about fee generation. Real shame.
Website could be better. Morningstar features don't work on my PC. Always good phone service.
The service has been really slow (ie responses can take days), and never continuous - it's a different person each time and a few times I've received the same query from different people showing there's no internal communication.
Excellent service really helpful and knowledgeable people
Contact by means of a premium rate telephone call is not client friendly. Payment of charges by disinvestment instead of direct debit payments defeats the object of increasing investment value.
I'm pretty pleased with theserviace
Technology platform for dealing seems to be very basic and outdated.
Would like to be able to hold foreign currencies $ and Euro inside my SIPP account to support international trades
easy to use
So far so good
No complaints.Efficient transfer from Selftrade,
Website navigation cold be made easier. Overall good service.
Overall good but problems extracting contract notes on regular investment trades
I've had no problems so far.
Only one thing missing - an automatic dividend reinvestment facility.
My first experience as a share ISA investor......I am more than content with the facilities and services provided by Youinvest
The site often goes down always at crucial times. The app also goes down.
The app doesn't allow for limit buys or sales.
Also does not update you portfolio value correctly, often giving me a heart attack.
I would change but the hassle is too much and I don't have a large account so not worth paying to transfer it. May consider phasing it out.
The company is generally good, especially for the low cost of having a SIPP.
I also have a sipp with Hargreaves Lansdown, so what I'm going to say, is because of comparisons with them.
1. Would be useful to be able to invest in US stock markets throughout their whole day, not just from 3-4:30pm... Very restrictive
2. It would be helpful to be able to deal in bonds, online
3. I would like the Youinvest Sipp to be more flexible.. (allow alternative investments.. eg mini-bonds, peer to peer....
Easy to use platform & good value for money. Currently, they are probably the best around for the average investor. Many thanks.
Impressed with AJBell
Platform fees - keep them low and you will keep my custom.