AJ Bell Youinvest is a multi award winning provider of SIPPs (Self Invested Personal Pensions), Stocks and Shares (Investment) ISAs, Junior ISAs, Junior SIPPs and Share Dealing Accounts.
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I was pleased with customer service. Platform for dealings and website needs updating. Thanks and sorry for delay in responding - just found this mail.
I only save with Sippdeal and so far they have been excellent. I plan to do some trading in the future.
SIPPDEAL is the second SIPP I have setup. I find the web interface very clunky and unintuitive. For example email messages are sent to you indicating a secure message has been sent and that you need to logon to read it. Trying to find it is almost impossible and I had to call customer services to ask how to do this.
I dislike the use of the morning star service for fund searching and information. It's another very poor interface and not at all easy for the uninitiated to navigate.
So far I've been far more impressed by my Best Invest service, I don't class that ias brilliant but it is head and shoulders beter than SIPPDEAL.
I am strongly considering closing my SIPPDEAL account I am.
I've also noticed that several of the funds I'm interested in don't seem to be available inside SIPPDEAL.
I definitely won't recommend this service to anyone else.
Easy to use website and helpful customer service
Portfolio page does not display quite properly: the 'Print' command is obscured by the adjacent red line heading.
Virtual portfolios should be able to display historical performance up to five years in arrears.
Good value dealing commission rates and quarterly fees. Excellent range of securities can be held/purchased. Have no complaints at all
Communication could be improved. I have needed to ask too many simple questions.
all very good, no issues
Always prompt, clear and effective.
Polite and helpful staff
Very slow in processing initial benefits payment - over three weeks
CHAPS payment took two days instead of same day
Dealing platform wouldn't allow high value trades
As a new client of Sippdeal I have found that their customer service level is almost non existent and much worse than James Hay who I transferred my pension from. I have been given misleading information during a number of telephone conversations. There does not appear to be any consideration given to letting new clients have a fully documented comprehensive manual laying out how the system works and fully describing each option within my SIPP. Expecting new clients to find their way through the system by using the online options is just not good enough. Also administrators have made promises that have failed to materialise. My overall impression of A J Bell customer services is that it is designed for use by experienced financial industry professionals rather than a guy with a very modest pension pot who has limited time to attend to relevant matters.
Have been very happy with the speedy response to requests and also the help available on the telephone on the odd occasion, but generally find the information on line very clear and easy to use.
Consistently good internet service from the website. Trading performance was patchy with live quotes not working on many occasions.
Report on performance of stocks would be better if it included dividends when quantifying return.
Great company. The only reason I left was because my company use Fidelity.
Excellent and continues to get better.
I have had relatively few problems in my dealings with Sippdeal, and these problems have always been resolved quickly and satisfactorily.
Money that was transferred from another provider did not reach my account
The rating would be excellent if it were possible to place stop buy orders.
OK ... not always very quick
Helpful and communicative
Competitive charges, easy to use web-site.
Very good customer service and platforms (web and mobile).
Pricing structure is very good.
Online charting and analysis tools are limited. Prices are delayed.
I think the service is good