AJ Bell Youinvest is a multi award winning provider of SIPPs (Self Invested Personal Pensions), Stocks and Shares (Investment) ISAs, Junior ISAs, Junior SIPPs and Share Dealing Accounts.
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Usually very happy with AJ Bell. They are quick to deal with issues and enquiries. Qualifications:
Why do website enhancements always seem to make the website a bit less user friendly and intuitive?
AJ Bell could be a bit more helpful in dealing with Shareholder perks, which are valued by shareholders. The response "we do not deal with these" is a bit peremptory.
Easy to use web site. People answer quickly when you contact the company with a query.
Straightforward informative website, good dealing prices for regular deals.
My No.1 wish for YouInvest is to have a low cost dividend re-investment facility.
Been good so far no reason to complain :)
I always get a prompt response to queries I raise and with one small exception (a mistake which was noted corrected and any charges refunded) the service has been exemplary throughout
Excellent website especially for buying and selling stock.
I like the valuations and the dealing and price - in fact I've recommended many people to use you - I should've ticked the box and got cash back. So I'm positive about the company generally. As a private investor with only £400k in a SIPP my main priorities are security of platform and assets followed by price of transaction. Thereafter transparency and alerts to things that I need to do, eg Corporate actions and new issues are the most important. Finally if I can assume that all my dividends are received and posted and there is no fraudster in the Corporate Actions/Dividends dept then I'm a happy bunny.
Areas for improvement would be
Better price transparency. Even in slow moving markets the indicative price is not reliable. I'm not suggesting 'nowhere near the deal price' but there does seem with some stocks a limited price feed.
Trading a UK stock over the phone when I bought the new issue through you seems ridiculous. I've got a few of these bonds like provident financial that require a phonecall to deal. If I cant do it at the press of a button I tend not to deal.
I've not learned how to get ALERTS for new issues and corporate actions. I get emails telling me I have a corporate action but even the definition 'response required' seems loosely applied. It used to mean I had rights to take up or lapse now it means I have a vote to cast if I want....
which leads me finally to a rant about technology. I spent most of my working life filtering good and bad ideas. The good ideas I let grow a bit before secondary filtering ensured projects that were expensive and driven by small interest groups or technologists got greater scrutiny. Maximum benefit, minimum inconvenience and best use of our profits. At Stocktrade we executed the first online trade through to the market maker. This was as much about marketing as it was about revenue growth. We knew most people would catch on but we let the market go ahead of us in terms of technical spend because revenues would never come through for 2-3 years. By that time the dot.com bubble had burst but the point of providing a 'mass appeal' product is to make sure your mass is there.
So what about your new playform?.....upgrading too soon to a new website that asks you to go to the old one for corporate actions. The truth is we are all too willing to move forward onto new platforms and we need to stand still and enjoy what we've got. Most technical solutions are driven by whims and fear of being outmoded. Apple mastered this built in obsolescence better than anyone else except maybe Ford in the 50's.
So rant over, I think your product is a good product, I felt you were a better home for Stocktrade than Alliance Trust - but I think they paid too much. Although we nearly floated for £120m in 2000, so £11m might be viewed as cheap. I think you'll pick off a lot of the clients from Stocktrade as Alliance will probably fail to migrate them all over successfully. I predict a very busy Spring for your client take on department and you may find a few new alliances that you hadn't considered. As a company you'll continue to grow very successfully and as a client I look forward to continued improvements to your service
Processes with my dealings and handles my inquires promptly and professionally.
Love the platform, love the quick response to emails, all-in-all really good! Thanks!
Very happy with a responive and caring client support team.... extremely pleased I moved my SIPP to AJ Bell
Excellent service. Does exactly what it says on the tin, with no fuss.
Website is fantastic, app needs work on the login page and holding onto textbox state. Always improving, great service, keep it up.19-Jan-2016Actually forgot about the missed charges on a deal, that were taken off 2 months later without any notice of the error, leaving me with a negative balance for a period of time.
need to have the option to reinvest dividends automatically for investors
You have made significant improvements to your android app. Please continue this good work.
Web site now much improved. Would still like to see facility to look at all purchases of a particular share. This would be useful when buying frequently in monthly amounts.
Need to keep competitive against other companies
reasonable and clear pricing, good advice on pension matters, good customer service.
No problems, have always had good service.
Straightforward and affordable dealing - exactly what I was looking for.
Good service so far, I am a relatively new customer and have been pleased with nearly all aspects of the customer service.
Overall a satisfied customer.
* overall great pricing
* great customer support over the phone and email
* able to keep my shares if the stock gets delisted
* able to claim 20% of the tax levied on American stocks
* the partial transfer from Royal London to my AJ Bell Sipp account always gets messed on partial transfers. Not sure who is to blame
* Corporate actions can sometime arrive quite late (especially on companies from abroad)
The company oerpates an efficient service.
Good app - as ever I want lower costs.
Only provider I use that limits quotes to three per minute - very restrictive.
Dealing tickets often aren't available in good time.
Often unable to get on a trade when other providers are providing quotes.
Inflexible re transfers out of the account.