Serious Readers Reviews

Consumer ratings of Serious Readers

Feedback for www.seriousreaders.com has been compiled from 1673 Customer Reviews

  • Feefo member since
  • 07/10/2010
  • "Probably the World's Best Reading Lights", including the NEW High Definition Reading Light

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.seriousreaders.com
21-May

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Good info on web site.Quick delivery and well packed.
Product: I suffer from AMD.Have only used it briefly to date, but makes reading far less of a struggle than previously

No Comment
16-May

THE HIGH DEFINITION LIGHT - TABLE - BLACK

Service
Product

Service rating : Delivered promptly as advised
Product: It is very good quality and is excellent for bedside reading

No Comment
08-May

THE HIGH DEFINITION LIGHT - FLOOR - NICKEL / BLACK

Service
Product

Service rating : The lady I spoke to in customer services gave helpful advice to my queries before purchasing the light. The packaging of the light, delivery and service were all excellent and the product arrived when expected.
Product: The light has made a big difference in enabling me to read and perform tasks requiring close vision more easily. I'm very happy with my new light.

Read more
Many thanks for your kind feedback. It is great to know our advice was so helpful prior to purchasing your light and we are so pleased to hear how much of a difference your light has made.

Julie
Customer Services
07-May

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Very pleased with the product- for my mother with some signs of macular degeneration. Could improve delivery. The tracking site showed it was out for delivery on 30 April so waited in all day. Actually delivered on 3 May!
Product: see comments above on the product

Read more
So glad to hear your mother is pleased with her light, however sorry to hear you experienced a delivery problem. Getting our product delivered to our own high standards is not easy, and our aim is to have our own liveried delivery vans.

Helen
Customer Services Manager
05-May-2016

THE ALEX LED LIGHT - FLOOR - BLACK / BLACK

Service
Product

1st rate company with good delivery times

No Comment
03-May-2016

ELLIOT LIGHT - TABLE - WHITE

Service
Product

Very responsive, quick reply to my query and very fast delivery.

No Comment
27-Apr-2016

THE HIGH DEFINITION LIGHT - FLOOR - NICKEL / BLACK

Service
Product

No Comment
27-Apr-2016

THE HIGH DEFINITION LIGHT - TABLE - BLACK

Service
Product

Service rating : It arrived on time and was easy to set up. This was to be expected for this premium product however.
Product: The dimmer wheel, though, only starts dimming when turned some way round, not that I really need this feature. I would have preferred a lower energy light but have been pleased with the brightness and quality of the light so far.

Read more
No Comment
23-Apr-2016

THE ALEX LED LIGHT - FLOOR - BRASS / MAHOGANY

Service
Product

Service rating : Very professional service.
Product: Very pleased and the light is excellent thanks!

No Comment
23-Apr-2016

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Good service and will use again if I decide to buy another reading light.
Product: High quality product that didn't have to be assembled.

No Comment
22-Apr-2016

THE ALEX LED LIGHT - TABLE - BLACK

Service
Product

Service rating : Happy with the service
Product: Happy with the product

No Comment
22-Apr-2016

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

This is my second lamp from you. The first was borrowed by my seriously-I'll sister-in-law. I think I bought the first one about ten years ago and is still on the original lamp

No Comment
20-Apr-2016

THE HIGH DEFINITION LIGHT - TABLE - BLACK

Service
Product

Service rating : It came quick and fine.
Product: It looks a really well made item. The light is good I'm sure for most purposes, though I had hoped for my close work on my stamp collection it might be a bit brighter. Also the glasses holder, which I could like, allows the glasses to slip off either side of it very easily. Nonetheless the lamp is a great improvement on existing lights I have.

Read more
Thanks for your feedback. I know that my colleague Josh has been in touch with you and has sent you a different bulb to try - I hope that does the trick for you. Do let us know if you need any further help, and enjoy your light!

Helen
Customer Services Manager
09-Apr-2016

THE ALEX LED LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : very happy with service -items ready much sooner than I was led to believe on ordering but this worked out fine.
Product: debated for a couple of years whether to buy as expensive but glad I have !

No Comment
08-Apr-2016

THE HIGH DEFINITION LIGHT - FLOOR - BRASS / BLACK

Service
Product

Very poor delivery service

Read more
I am so sorry to hear you experienced a delivery problem. Getting our product delivered to our own high standards is not easy, and our aim is to have our own liveried delivery vans. I know that our carrier upgraded your delivery to a pre-12 noon slot which I hope helped. Enjoy your light!

Helen
Customer Services Manager
08-Apr-2016

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Online ordering was straightforward, delivery prompt within a few days and the packaging, instructions and documentation first class.
Product: The High Definition Light is all that it claims to be, beautifully made, high quality and it provides light that is excellent for reading.

Read more
No Comment
08-Apr-2016

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Delivered promptly and well packed.
Product: I bought this after having previously tried out a similar lamp owned by a friend, so it was up to my expectations.

No Comment
08-Apr-2016

THE HIGH DEFINITION LIGHT - FLOOR - BRASS / MAHOGANY

Service
Product

Service rating : I leave a comment as requested.
Product: Ihave no comment.

No Comment
06-Apr-2016

THE HIGH DEFINITION LIGHT - TABLE - BLACK

Service
Product

Delivery quick and efficent

No Comment
06-Apr-2016

THE ALEX LED LIGHT - TABLE - BRASS

Service
Product

Service rating : I was surprised at the very long delivery time.
Product: Haven't used it much yet.

No Comment
02-Apr-2016

THE HIGH DEFINITION LIGHT - FLOOR - NICKEL / BLACK

Service
Product

the order has not been delivered not followed by the company absolutely nothing very poor customer care.

Read more
Thanks for letting us know. I saw your note and am replying to you on Sunday from the middle of my family holiday in Morocco. Very sorry to see that there has been a glitch with the delivery of your Serious reading light. We try everything to get this right but glitches do occasionally happen, no matter who we rely upon to get your reading light from our care into your hands. I've asked one of the team to get straight onto this when they get back to work first thing on Monday morning. Thanks for being patient with us.

Alex Pratt
Founder
30-Mar-2016

THE HIGH DEFINITION LIGHT - TABLE - BRASS

Service
Product

Service rating : Read comments re product.
Product: Have already bought one light so recently purchased a second unit.
Disappointed to find that I cannot lift the plastic shroud to release the pen and spec holding brackets.

The first unit purchased allows the easy removal or replacement of these two holding arms.

Reluctant to use excessive force - any suggestions

Read more
I haven't changed anything in the design of this aspect of your reading light so it will likely be that the parts are a little stiffer on this particular light than on your other one. We do have a video that shows how to remove the accessory holders which I will make sure we send to you on Monday morning. It should simply be a case of pulling upwards on both accessory arms together at the same time, which will release the locking ring.

Alex Pratt
Founder
27-Mar-2016

THE HIGH DEFINITION LIGHT - TABLE - BLACK

Service
Product

Service rating : Was anxious about long lead time, and queried it. VERY prompt and helpful reply, and they did exactly what they said they'd do.
Product: Obviously, just started using it, but failing elderly eyesight was making the reading of Greek footnotes a frustrating, magnifying glass job. No more - brilliant.

Read more
No Comment
25-Mar-2016

THE HIGH DEFINITION LIGHT - FLOOR - NICKEL / BLACK

Service
Product

Service rating : Well satisfied
Product: Every bit as good as promised

No Comment
25-Mar-2016

THE HIGH DEFINITION LIGHT - TABLE - BLACK

Service
Product

Service rating : Excellent service, the lamp arrived much sooner than expected.
Product: Beautiful lamp, great quality.

No Comment