Serious Readers Reviews

Consumer ratings of Serious Readers

Feedback for www.seriousreaders.com has been compiled from 1700 Customer Reviews

  • Feefo member since
  • 07/10/2010
  • "Probably the World's Best Reading Lights", including the NEW High Definition Reading Light

  • Website

Ratings guide

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.seriousreaders.com
24-Jun

THE ALEX LED LIGHT - TABLE - BLACK

Service
Product

Service rating : Very good personal service!
Product: My husband is very happy with it.

No Comment
23-Jun

THE ALEX LED LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Excellent delivery and service
Product: superb product and good build quality

No Comment
22-Jun

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / MAHOGANY

Service
Product

Service rating : Great service. Efficient and very helpful staff.
Product: Made a massive difference to my ability to read more easily. My chiropodist loves it too!

No Comment
21-Jun

THE HIGH DEFINITION LIGHT - TABLE - BLACK

Service
Product

Service rating : Easy to order and arrives promptly. Provided useful advice by means of online video for changing bulb or earlier Alex model which was quite difficult.
Product: The HD light is a noticeable improvement on my previous Alex light ordered some years ago. The light switch and dimmer are also much easier to use. So is the bulb change.

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No Comment
21-Jun

THE ALEX LED LIGHT - FLOOR - BRASS / MAHOGANY

Service
Product

Service rating : Product ordered and delivered in 3 days.
Product: Just what my wife needed to assist with her embroidery. Very well made - excellent quality. Would recommend to anyone requiring a good light source.

No Comment
18-Jun

THE ALEX LED LIGHT - FLOOR - BRASS / MAHOGANY

Service
Product

Service rating : The speed and efficiency was superb.
Product: Can actually read without squinting. The light is great. I can even thread a needle!
The light itself is very well made and fits in with existing decor. Thank you.

No Comment
18-Jun

THE ALEX LED LIGHT - FLOOR - NICKEL / MAHOGANY

Service
Product

Most impressed by the delivery service and the performance of the lamps

No Comment
17-Jun

THE ALEX LED LIGHT - FLOOR - BLACK / BLACK

Service
Product

This has been the second order that I have placed for Serious Readers and I am very satisfied with the performance of the lights and the company. The orders have been fulfilled very promptly and the lights extremely well packed for transportation to Australia thus ensuring that they were not damaged in transit.

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No Comment
16-Jun

THE ALEX LED LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Price charged on company side not the best available
Product: Worked perfectly for older reader.

Read more
It was nice to speak to you and I am pleased that you are finding your light so helpful.
As discussed, the lower priced light you have seen relates to our Classic model which looks very similar to our Alex light but is not as bright and has a smaller beam spread.

Julie
Customer Service
14-Jun

THE HIGH DEFINITION LIGHT - FLOOR - BRASS / MAHOGANY

Service
Product

Service rating : Not yet received - don't know when I will receive - delivery was attempted - couriers website wouldn't allow direct content - said they could deliver yesterday - didn't happen - too busy to chase now - don't think I should have to - they have my contact details....
Product: No idea - see above

Read more
Your light was despatched for delivery on June 7th. The carrier has tried twice to deliver but without success. We've been trying to reach you and have left messages. Please come back to us. We don't have 'leave safe in the event I am not in" instructions so we need to agree a day when you will be there. We will keep trying you until we break through or you reach us first.

Alex Pratt
Founder
12-Jun

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : So impressed. Ordered via yr website which was v easy to use. The light arrived in perfect condition and was SO easy to unpack, following the numbers -- brilliant idea, I thought.
Product: Fantastic -- can now distinguish between v similar shades of tapestry wool and reading is such a pleasure.
Have ordered a desk top light for my computer.

Read more
No Comment
10-Jun

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Easy website, Good communication including notification of the day of delivery. Lamp very well packed and fully assembled.
Product: I have been attracted by Serious Readers advertising but until now hesitated because of the cost. However having some spare cash I decided to go ahead. I am glad that I went for the High definition Floor Light. It is extremely well made, cleverly designed and is stable and easily adjusted. The white light it produces is quite a revelation and reading becomes even more of a pleasure. The freebie if the desk lamp and magnifying glass was most useful too.

Read more
No Comment
09-Jun

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / MAHOGANY

Service
Product

Service rating : The light was well wrapped and arrived exactly when Serious Reader and its carrier said
Product: At long last, I am able to easily read newspapers, books and letters thanks to the Serious Reader high definition light. No longer do I need to screw up my eyes to read print

No Comment
08-Jun-2016

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Quick, efficient service.
Product: Looks great and does just what we hoped - provides excellent light.

No Comment
08-Jun-2016

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

  • Customer also reviewed:
  • THE HIGH DEFINITION LIGHT - TABLE - BLACK
Service
Product

Service rating : The service provided, from my initial telephone call, to Joshua in customer relations and the rapid arrival of my lights was second to none. It was reassuring to have proof that the highest quality of service is still available in the U.K
Product: This light is exactly as described in the advertising material. The quality of design and workmanship supports the value of at long last being able to see what I am doing without eye strain. I have both ARMD and Cataracts and wish I had been sensible enough to have bought these lights months ago.

Read more
No Comment
08-Jun-2016

THE HIGH DEFINITION LIGHT - TABLE - BLACK

Service
Product

Service rating : Delivered on time as promised
Product: High quality product

No Comment
08-Jun-2016

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Delivery took 10 days. A little bit too long if the order was coming from stock. There was no indication otherwise.
Product: First impressions are very good. Too early in use cycle to award 'Excellent'.

Read more
So glad to hear your first impressions of your light are positive.
We build our lights by hand here in our Aylesbury factory.You should have received an automatic email explaining this and a further email to update you on delivery, so my apologies that you did not receive yours, and I have brought this to our website manager’s attention. Enjoy your light!

Julie
Customer Services
07-Jun-2016

THE ALEX LED LIGHT - TABLE - BLACK

Service
Product

Service rating : The lamp was well packed and arrived on schedule
Product: The lamp does what I hoped!

No Comment
03-Jun-2016

THE ALEX LED LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Excellent service.
Product: Excellent product.

No Comment
01-Jun-2016

THE ALEX LED LIGHT - FLOOR - NICKEL / MAHOGANY

Service
Product

Service rating : Excellent service and product arrived in perfect condition. Well done.
Product: A great product. Have bought other makes of reading light which have been useless. But this one is absolutely the best

No Comment
01-Jun-2016

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Easy to order online and the product arrived in good condition within a few days.
Product: My wife is finding the light very useful when doing her craft work.

No Comment
31-May-2016

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Excellent quick delivery, but the parcel tracking didn't work. It arrived on my doorstep yet was shown in the carriers depot and luckily I came back from shopping as the delivery driver was just leaving. All ended happily but could have been better.
Product: Just what I needed for reading in peace in the conservatory

Read more
Sorry to hear you experienced a delivery problem. Getting our product delivered to our own high standards is not easy, and we’re working hard with our carrier to improve in this area.
Glad to hear you are finding the light is just what you need.

Julie
Customer Services
30-May-2016

THE ALEX LED LIGHT - TABLE - NICKEL

Service
Product

Service rating : Prompt attention and delivery. Good value for money
Product: Very pleased with the product and it does all it says on the tin!!

Read more
Very pleased to hear everything went smoothly with your order and that your light is living up to all expectations. Enjoy!

Julie
Customer Services
29-May-2016

THE HIGH DEFINITION LIGHT - TABLE - BRASS

Service
Product

With my third light (high definition) in use now it is time for a big "Thank you!" for how very helpful the light is! The light makes just the decisive difference to be able to read without strain. It is marvelous how the light helps to clearly discern letters and lines so that I am able to enjoy reading despite a rather impaired eye condition. I can also see the improvement to my Alex light which I bought 7 years ago. Thank you for your ongoing research!

Read more
No Comment
29-May-2016

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : My light was delivered ready to use. The packaging was easy to get into with unpacking directions.
My only gripe was I didn't get any forewarning by email that it was going to be delivered.
Product: I'm very pleased with it, the light most definitely makes reading and sewing much easier.

Read more
So pleased to hear you found our packaging user friendly, and that your light is helping with your reading and sewing.
You should have received a despatch confirmation email the day before delivery – I can only apologise that you did not receive yours, and have brought this to our website manager’s attention.

Julie
Customer Services