SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from 182472 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

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Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
1 Hour(s) ago

Thank You

Service
Product

Very prompt and efficient, excellent customer service and superior quality. I'll use them time and time again.

No Comment
3 Hour(s) ago

White Dendrobium

Service
Product

Service rating : great service
Product: excellent service and excellent product

No Comment
3 Hour(s) ago

Blue Dendrobium - Deluxe

Service
Product

Service rating : Delivered on time and the arrangement looked perfect.
Product: Sent to my mother-in-law for her birthday. She was over the moon and said they were absolutely stunning - she'd never seen such beautiful flowers before. Really impressed! Highly recommend.

No Comment
4 Hour(s) ago

Beautiful Smile

Service
Product

Service rating : service was OK the flowers were well packed
Product: considering the cost the bouquet was not so good as I expected
I could have got better and cheaper elsewhere

No Comment
4 Hour(s) ago

Aztec Sun

Service
Product

Very good, easy service to use.

No Comment
5 Hour(s) ago

Aztec Sun

Service
Product

Service rating : Delivery was efficient and quick. Only downside was that the message I included with the flowers contained some Greek which your system couldn't encode, but rather than this being raised with me, the card was sent anyway with nonsense characters where the Greek would have been. Thankfully the person I sent them to saw the funny side! But it was a shame this wasn't picked up before they were sent.
Product: Flowers lasted quite a while and looked really nice

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No Comment
6 Hour(s) ago

Lilypalooza

Service
Product

Service rating : Great communication, I was able to change delivery date easily.
Product: Mum reported the lillies were lovely.

No Comment
6 Hour(s) ago

Ianthe - Grandissimo

Service
Product

Service rating : Next day delivery with an option of delivery on a Sunday great
Product: Friends very pleased & says they lasted

No Comment
6 Hour(s) ago

Colourburst

Service
Product

Service rating : OK - delivered on time
Product: Very nice

No Comment
6 Hour(s) ago

Sugar Hill - Deluxe

Service
Product

Service rating : I ordered the flowers for an unwell friend who has still to receive them 3 weeks later. I am having a continuous email exchange trying to get a refund / replacement set of flowers and it is getting ridiculous.
I actually checked reviews of the site before ordering as I was worried that many flower delivery sites had a bad reputation. This one is no different. In fact, if you just add 'delivery problems' to the google search you find massive amount of bad reviews due to delivery for this site. I would not use them again. I am having to try and prove non-delivery of an order, when my friend was in the whole day and still no offer of refund or replacement. Literally disgusting. Friendly emails from customer service but not resolving anything :(
Product: As they haven't arrived! DO NOT USE THIS SITE. INTERESTING TRYING TO PROVE NON-DELIVERY!!....

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No Comment
7 Hour(s) ago

Mojito

Service
Product

Service rating : Speedy and easy to use.
Product: Fast delivery; really brightened someone's day.

No Comment
7 Hour(s) ago

20 Mixed Roses

Service
Product

Service rating : It was very easy to order and not cascaded with various fees and such. I just like how straightforward the site was and it was not hard to enter the address if it didn't fit the suggestions. Sometimes, it's difficult to enter data so I'm glad for a smooth experience.
Product: My friend sent me pictures and the flowers were simply luscious. She was happy so I'm very happy it was on time and very beautiful! Thank you!

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No Comment
7 Hour(s) ago

Lush Lillies

Service
Product

excellent

No Comment
8 Hour(s) ago

Twilight

Service
Product

Beautiful flowers and very well priced

No Comment
8 Hour(s) ago

Twilight - Deluxe

Service
Product

Delivery a day late and poor £4 refund !! Rather they didn't deliver and gave me my money back will never use again !

No Comment
8 Hour(s) ago

Blue Dendrobium

Service
Product

Service rating : Excellent
Product: Absolutely beautiful flowers

No Comment
8 Hour(s) ago

Aztec Sun

Service
Product

Service rating : Lovely flowers
Product: Beautiful flowers although delivery driver was not sure of address

No Comment
8 Hour(s) ago

Colourburst

Service
Product

Service rating : Delivered as arranged
Product: Sent as a present they were very pleased

No Comment
8 Hour(s) ago

Bali Hai - Deluxe

Service
Product

Service rating : Very good
Product: Lovely.

No Comment
8 Hour(s) ago

Precious Pink

Service
Product

Service rating : Great :)
Product: Lovely, thanks!

No Comment
8 Hour(s) ago

Summer Harvest

Service
Product

Service rating : Excellent service,quality and brilliant after sales
Product: As above excellent all round in quality, service and after sales.

No Comment
8 Hour(s) ago

Twilight - Deluxe

Service
Product

Service rating : Unacceptable that you have to buy a card to say who the flowers are from, and that there was no option to add details otherwise. Even unable to add the details immediately after purchase. Very poor customer service.
Product: Not seen.

No Comment
9 Hour(s) ago

Flirtini

Service
Product

Service rating : Prompt & professional
Product: Lovely & worth the money

No Comment
9 Hour(s) ago

Nanas Garden

Service
Product

Service rating : fine
Product: loved the flowers .

No Comment
9 Hour(s) ago

Aztec Sun - Deluxe

Service
Product

Service rating : Great choice of flowers and excellent customer service.
Product: Friend was delighted with her flowers.

No Comment