RNLIshop Reviews

Consumer ratings of RNLIshop

Feedback for www.rnlishop.org.uk has been compiled from 27971 Customer Reviews

  • Feefo member since
  • 09/03/2010
  • RNLIshop raises profit for the charity through its mail order catalogue, online shop and retail shops. We have 141 shops in the United Kingdom and Republic of Ireland, and they are all staffed by volunteers. 100% of profit goes directly towards saving lives at sea.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.rnlishop.org.uk
12-Jan-2016

Mice Skaters

  • Customer also reviewed:
  • Variety Box of 40 Cards
  • Lifeboats in Action Calendar 2016
  • etc.
Service
Product

Service rating : As always
Product: suitable for everyone

No Comment
12-Jan-2016

His & Hers Calendar 2016

  • Customer also reviewed:
  • Giles Cartoon 2015
Service
Product

Sadly the order was lost and not sent. After questioning the very helpful customer service line had it all sorted. Unfortunately arriving after Christmas. But will use again.

No Comment
12-Jan-2016

RTW Bar Runner

  • Customer also reviewed:
  • RTW Bin Badges
  • RTW Sticker (Window)
  • etc.
Service
Product

Service rating : delivered on time and packed well
Product: good product

No Comment
11-Jan-2016

Personalised Christmas Fuel a Lifeboat - 41 Litres

Service
Product

Service rating : I think the RNLI shop is very worthwhile for raising funds for this really good cause
Product: an excellent idea for christmas presents and helping to fuel a lifeboat to save lives at the same time

No Comment
11-Jan-2016

The Big Christmas Rescue - Softback

Service
Product

Service rating : Couldn't have been better thankyou
Product: Very good Thankyou

No Comment
11-Jan-2016

The Lighthouse

Service
Product

Service rating : Delivery just as I expected.
Product: The cards are very attractive and a good price.

No Comment
11-Jan-2016

Christmas Crew Sea Boots

Service
Product

Service rating : My recent experience trying to purchase an e-card for a lifesaving gift was very poor and disappointing. I am employee and I had numerous telephone conversations chasing for the product - although the staff were helpful this shouldn't of happened and actually made the process more complicated than it needed to be.
Product: I never received the online e-card and actually printed and created my own paperwork to give to my granddad as part of his Christmas present. I was thoroughly disappointed.

Read more
Thank you for your comments regarding your online e-card order. We are very sorry to hear that you were not happy with the service you received. Your comments have been passed onto the relevant team for investigation. We do hope that you will carry on supporting the RNLI by using our online shop in the future.

Retail Customer Services

11-Jan-2016

Coastal Calendar 2016

Service
Product
Latest
Service
Product

Shopping on line simple

12-Jan-2016
Easy to order and website is user friendly. Unfortunately on this
occasion 1 item was missing from package. Replacement received without undue delay
Easy to order and navigate on website. On this occasion 1 irem was short on delivery but error quickly rectified.

Read more
No Comment
10-Jan-2016

Billy Hug Me Bear

Service
Product

Service rating : Easy to navigate, quick delivery, well done
Product: Absolutely gorgeous!

No Comment
10-Jan-2016

Fuel a Lifeboat - 31 Litres

Service
Product

Service rating : Prompt acknowledgement of my payment.
Product: My Xmas gift to the RNLI

No Comment
10-Jan-2016

Crew Gloves (One Pair)

  • Customer also reviewed:
  • Fuel a Lifeboat - 41 Litres
Service
Product

Service rating : Great place to go for presents for people who have everything.
Product: The perfect gift for the person who has everything.

No Comment
10-Jan-2016

Giles Cartoon 2015

  • Customer also reviewed:
  • Christmas Rescue
  • Rescue Boat Bob
Service
Product

Denied any trace of my Xmas order made at the end of Novemeber in spite of confirmatory e-mail. Thereafter, in spite of repeated contact, did not process an order and the cards arrived too late for me to use. I hav been a generous and regular supporter of RNLI and disappointed ++ Cards returned but no contact or fefund to date.

Read more
Thank you for your comments with regard to your Xmas order, we are liaising with our Mail Order Company and will be in contact with you once we have a resolution.

Retail Customer Services

09-Jan-2016

Lifeguard Uniform

Service
Product

The shop in Eastbourne is always staffed by very helpful and efficient people.

No Comment
09-Jan-2016

Personalised Christmas Lifeguard Rash Vest

Service
Product

Service rating : I wanted to buy two virtual gifts and to send e-cards to the recipients. The website would not let me do this--it wanted to charge me 20p for thetwo cards but di

wouldn't include the gifts! I eventually ordered real cards for me to send on, and was then able to buy the gifts. However, the real cards took a long time to arrive, and were not in time for Christmas.
Product: Thevirtual gifts did virtually arrive, but it would have been good to have e-cards sent to the recipients so that they arrivedat roughly the same time as the gifts.

Read more
Thank you for your comments regarding your online e-card order. We are very sorry to hear that you were not happy with the service you received. Your comments have been passed onto the relevant team for investigation.
We do hope that you will carry on supporting the RNLI by using our online shop in the future.

Retail Customer Services

09-Jan-2016

Seasonal Selection Hamper

Service
Product

Service rating : Two hampers were ordered in November but were cancelled by the supplier during the week before Christmas without warning and with no replacement available. Disappointed not to be able to support the charity.
Product: Not great on value for money, but not too worried about that given that the money supports RNLI.

Read more
No Comment
09-Jan-2016

The Big Christmas Rescue - Hardback

Service
Product

Service rating : Servise was very good more so as they had payment processing at the time of ordering.
Product: Little girl loved having her name on the book . Delivery was good

No Comment
09-Jan-2016

Tall Ships Calendar 2016

  • Customer also reviewed:
  • Bonkers Britain Book
Service
Product

Having delivered late previously, goods arrived on time, thank you

No Comment
09-Jan-2016

Tea Mug Gift Set

  • Customer also reviewed:
  • By The Thames 2 x 500 Piece Jigsaw
  • RNLI Supporter Beanie Hat
Service
Product

Very pleased with my purchase

No Comment
08-Jan-2016

The Lighthouse

Service
Product

Service rating : Very good
Product: Excellent cards; great design

No Comment
08-Jan-2016

Christmas Fuel a Lifeboat - 31 Litres

Service
Product

Service rating : this was for a lifeboat not myself
Product: this was for a lifeboat not myself

No Comment
08-Jan-2016

Christmas Rescue

Service
Product

Service rating : Delighted with the service, but only what I would expect from the RNLI
Product: Love my cards and have some left for next year too

No Comment
08-Jan-2016

Fuel a Lifeboat - 31 Litres

  • Customer also reviewed:
  • Crew Food Package
Service
Product

Service rating : Leaflet,described what I was looking for.
Product: Well received by my recepient

No Comment
08-Jan-2016

Personalised Christmas Fuel a Lifeboat - 20 Litres

Service
Product

Service rating : Arrived in time for Christmas.
Product: The personalised card was really nice and my dad loved the donation on his behalf.

No Comment
08-Jan-2016

Christmas Fuel a Lifeboat - 20 Litres

Service
Product

Service rating : It was easy to find what I was looking for. One glitch was that the price on a calendar was different on different parts of the site
Product: My cousin is an ardent RNLI supporter and was delighted with his gift

No Comment
08-Jan-2016

Wristbands

  • Customer also reviewed:
  • Coastal Calendar 2016
  • Slim Diary - Jessica Hogarth 2016
Service
Product

excellent products and efficient delivery

No Comment