RNLIshop Reviews

Consumer ratings of RNLIshop

Feedback for www.rnlishop.org.uk has been compiled from 26219 Customer Reviews

  • Feefo member since
  • 09/03/2010
  • RNLIshop raises profit for the charity through its mail order catalogue, online shop and retail shops. We have 141 shops in the United Kingdom and Republic of Ireland, and they are all staffed by volunteers. 100% of profit goes directly towards saving lives at sea.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.rnlishop.org.uk
09-Feb-2015

Terry Harrison's Harbourside Calendar

  • Customer also reviewed:
  • Christmas Choir
  • Little Donkeys
  • etc.
Service
Product

Service rating : Prompt service: good quality
Product: Lovely views

No Comment
09-Feb-2015

Large Gift Box

  • Customer also reviewed:
  • Small Gift Box
  • Large Gift Bag
Service
Product

Service rating : Excellent service
Product: Great Value

No Comment
09-Feb-2015

Travel Waistcoat

Service
Product

Service rating : I spoke to a real person who was knowledgable, polite, helpful and efficient and the goods arrived more quickly than expected.
Product: As we had already purchased a travel waistcoat before we knew what to expect and were pleased with our purchase.
Some extra guidance with sizing would be helpful as the first waistcoat bought was on the big side so chose a smaller size for second purchase which fitted better.

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No Comment
09-Feb-2015

Burgee

Service
Product

Service rating : Quick and efficient service.
Product: Rated good only because the Burgee is a bit small and the rectangular flag is bigger than it used to be,in the past i had been able to buy a smaller rectangular flag which was more suited for a 22 foot boat cross tee, some other boating friends have made the same comment.

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No Comment
09-Feb-2015

Saving Christmas

Service
Product

I do believe we could deliver faster in 2015

No Comment
09-Feb-2015

O' Come Let Us Adore Him - Pack of 10

  • Customer also reviewed:
  • Terry Harrison's Harbourside Calendar
  • Bethlehem
Service
Product

Service rating : Good fast service with no hic-cups
Product: -

No Comment
09-Feb-2015

Cat Quotations Calendar

  • Customer also reviewed:
  • 14 in 1 Multi Tool
  • 'CALM' & 'GALE' Handkerchiefs
  • etc.
Service
Product

Usual brilliant service. I always wish I had more to donate to such a wonderful organisation

No Comment
09-Feb-2015

Magnetic Windscreen Cover

Service
Product

Service rating : I have bought a number of items from the RNLIshop and it just so easy.
Product: These work well and give excellent protection as well as saving so much time with early morning starts by not having to scrape frost and ice off the windscreen. the two friends I also bought a cover each for agree.

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No Comment
09-Feb-2015

Snow Puffin

  • Customer also reviewed:
  • A Jolly Seaside Christmas
Service
Product

Service rating : reasonable delivery time. Find the website shop section a bit cumbersome.
Product: Nice design

No Comment
09-Feb-2015

In All Weathers Cruet Set

  • Customer also reviewed:
  • Tamar Lifeboat Mug
  • Harbourside Tea Towel
Service
Product

Service rating : Simply great
Product: Spendid

No Comment
09-Feb-2015

RNLI Cufflinks

  • Customer also reviewed:
  • Courage on Our Coasts Bag - Thank You
  • Lifeboats in Action Calendar
Service
Product

Service rating : good clear publication
Product: fine

No Comment
02-Feb-2015

We Three Kings

  • Customer also reviewed:
  • I Saw Three Ships 2010
Service
Product

We love your Christmas cards, welld one to the designer

No Comment
01-Feb-2015

Tall Ships Calendar

  • Customer also reviewed:
  • Coastal Calendar
Service
Product

A really poor customer experience where I was expected to sort out a problem they had created by going against my instructions. No real understanding of what customer service means, left feeling not valued or heard. My time and inconvenience was not understood. There was a lack of understanding of how to sort out a problem that they had created. Very disappointing from an organisation that has a high profile.

Read more
Thank you for your comments regarding our online catalogue and we were very sorry to hear that you did not receive satisfactory customer service. We would like to investigate this matter in more detail and obtain further information from you as to what happened so please could you contact Kim Le Ber directly on 0300 300 9990 to discuss this matter further. Alternatively if you would prefer to email Kim please contact her at the email address supportercare@rnli.org.uk

We do hope that you will carry on supporting the RNLI by using our online shop in the future.

Customer Services Team
30-Jan-2015

Summer Days Calendar

Service
Product

The postage was very expensive and took several days to arrive.

Read more
We are sorry that you found the postal cost excessive, but this does include picking, packing and postage and is a fixed price regardless of the amount of items purchased. We do hope that you will carry on supporting the RNLI by using our online shop in the future.

Customer Services Team
30-Jan-2015

Leave the Pies

  • Customer also reviewed:
  • Giles Cartoon 2010
  • We Three Kings
Service
Product

Service rating : Very good
Product: Very good

No Comment
29-Jan-2015

Storm Proof Umbrella

Service
Product

Service rating : Not the widest selection of items, but usually good quality.
Product: Works very well. I would recommend it.

No Comment
28-Jan-2015

Shell Bowl

Service
Product

Service rating : User-friendly and quick service
Product: My friend likes it, especially the colour

No Comment
27-Jan-2015

Guernsey Sweater

Service
Product

Service rating : prompt service
Product: good quality garment

No Comment
27-Jan-2015

A Letter to Santa

  • Customer also reviewed:
  • In All Weathers Travel Cup
  • Three Ships - Pack of 10
  • etc.
Service
Product

Order arrived complete, well packaged and promptly.

No Comment
27-Jan-2015

Seasonal Selection Hamper

Service
Product

Service rating : very pleased with very prompt and efficient service. disappointed that two packs of
cards were unavailable, but refund was received quickly. thank you.
Product: all recipients delighted with their hampers.very pleased with

No Comment
26-Jan-2015

Giles Cartoon 2010

  • Customer also reviewed:
  • A Jolly Seaside Christmas
  • In All Weathers Jute Shopper
  • etc.
Service
Product

Delivery seemed to take a long time. Emailed that was despatched but did not arrive for a week

No Comment
26-Jan-2015

Pick up a Present!

  • Customer also reviewed:
  • Ahoy There!
  • Saving Christmas
  • etc.
Service
Product

Service rating : goods received on time and promptly, one item out of stock. but no information as to when one of the items will be delivered
Product: love love love your products especially the cards

No Comment
26-Jan-2015

Jessica Hogarth Notebook

  • Customer also reviewed:
  • Wooden NOEL
  • Jessica Hogarth Pen
  • etc.
Service
Product

very pleased , very effiecient.

No Comment
26-Jan-2015

Saving Christmas

  • Customer also reviewed:
  • Snow Puffin
Service
Product

Excellant quick delivery.

No Comment
26-Jan-2015

Travel Waistcoat

Service
Product

Service rating : I was able to exchange the gift I had bought for my husband for Christmas (which was too big) even though it was beyond the 30 day period and the exchanged goods arrived within 48 hrs of my return.
Product: My husband is delighted with the travel waistcoat, particularly the number of pockets.

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No Comment