RNLIshop Reviews

Consumer ratings of RNLIshop

Feedback for www.rnlishop.org.uk has been compiled from 24518 Customer Reviews

  • Feefo member since
  • 09/03/2010
  • RNLIshop raises profit for the charity through its mail order catalogue, online shop and retail shops. We have 141 shops in the United Kingdom and Republic of Ireland, and they are all staffed by volunteers. 100% of profit goes directly towards saving lives at sea.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.rnlishop.org.uk
17-Aug-2014

Polo Shirt - Pale Blue - XL

Service
Product

Did not receive a reply to my email regarding the fact that I was charged postage even though I should have qualified for free postage because I had a discount code which the system would not let me enter .overcharged by £4.95

Read more
Apologies for the trouble you have experienced with your order. We have experienced a problem with our email facilities which is being resolved now. We have processed a refund for the postage for you. If you have any other concerns please do not hesitate to contact our Supporter care Team on 0300 300 9990.

Paul Richardson
Supporter Care Advisor
17-Aug-2014

Pack of 3 T-shirts Sml

Service
Product

Service rating : Very prompt, t shirts arrived in two days.
Product: Unfortunately they were too small and it would have cost me too much to return them for an exchange. The quality seems ok though.

No Comment
16-Aug-2014

Hooded Sweatshirt Offsh Sml

  • Customer also reviewed:
  • Hooded Sweatshirt Offsh Lge
Service
Product

very well done thankyou arrived within a few days of order

No Comment
16-Aug-2014

Secret Santa

  • Customer also reviewed:
  • Ahoy There!
  • Littlest Collector
  • etc.
Service
Product

Fine no probs

No Comment
16-Aug-2014

Polo Shirt Sline Blue XL

Service
Product

As usual excellent service and product

No Comment
15-Aug-2014

Membership Sweatshirt - Governor

  • Customer also reviewed:
  • Polo Shirt Sline Blue XXL
Service
Product

Poor web page validation

No Comment
15-Aug-2014

The Return of the Lifeboat

Service
Product

Service rating : Interesting array of items. However, some a little removed from the RNLI maritime/water theme. [Do you, perhaps, sell tide clocks?]
Product: Goods delivered very promptly. [However, I have yet to collect them from the delivery address! My fault!!]

No Comment
12-Aug-2014

Double Sided Hoist Flag

  • Customer also reviewed:
  • Flag Cap - Navy
Service
Product

Service rating : Could be better , what about car stickers advertising the RNLI not life saving!
Product: Preferred the older version that was sewn. Get some old ladies to do some for you!

No Comment
11-Aug-2014

Winter Sunset

  • Customer also reviewed:
  • Harbourside Tea Towel
  • RC RNLI Pick Up
Service
Product

Easy wed site to follow.

No Comment
10-Aug-2014

'SWEET' Fudge Tin

  • Customer also reviewed:
  • Harbourside Tea Towel
Service
Product

Service rating : From ordering to receiving is only a moment away.
Product: Didn't last very long once I opened the tin.

No Comment
10-Aug-2014

Polo Shirt - Navy - Sml

  • Customer also reviewed:
  • Polo Shirt - Pale Blue - Sml
Service
Product

Wish they had some good quality remote control replica fast response boats.

No Comment
10-Aug-2014

235' Messenger Bag

Service
Product

Service rating : No opportunity to leave a gift message with the purchase Had to call to request that the invoice was not included
Product: I haven't seen as it was a gift but recipient pleased with it Expensive

No Comment
10-Aug-2014

Skating at Somerset House

  • Customer also reviewed:
  • On Watch
  • Seahorse Bay Bone China Mug
Service
Product

Efficient and speedy as usual. Thank you very much

No Comment
10-Aug-2014

Harbourside Tea Towel

Service
Product

Service rating : My impression of the company is that they are interested to please their customers
and work hard to accomplish this aim.
Product: The Harbourside teatowel is of very good quality and just what I expected it to be.
Two of the three are for gifts and I shall be very comfortable in sending them to my friends

Read more
No Comment
10-Aug-2014

Courage on Our Coasts Bag - Birth of a Lifeboat

  • Customer also reviewed:
  • Pack of 3 T-shirts Med
  • Slate Welly
  • etc.
Service
Product

Service rating : Great range of items but wish you did RNLI branded clothing in women's sizes
Product: Lovely design and spacious

No Comment
10-Aug-2014

Moose Tree Topper

  • Customer also reviewed:
  • Giles Cartoon - Green Sweater - Pack of 10
Service
Product

Service rating : Fast delivery, nice products & a bloody good cause
Product: Daft but my daughter will love it... Nicely made

No Comment
10-Aug-2014

On Watch

  • Customer also reviewed:
  • Winter Westie
  • Seahorse Bay Bone China Mug
Service
Product

Service rating : It was easy to order on line and the goods arrived very quickly and very carefullly packed as there was a bone china mug in there !
Product: Difficult to rate a Christmas card, but the picture is very appealing.

No Comment
10-Aug-2014

Wooden Boat

  • Customer also reviewed:
  • RNLI Leather Wristband
  • Lifeboat Tea Bags
Service
Product

Service rating : Except the item in question.
Product: The packaging showed sign of repair with tape over a large split in the cardboard box. Which in itself was inadequate to protect the item. When opened the mast was broken at the point of the box damage.

Read more
Thank you very much indeed for your comments which we much appreciate. Many apologies for the poor quality of packaging. Your advices have been referred to our Sales customer Services manager who will be in contact with you shortly to arrange return of the item. Best wishes Mr Adrian Boyd, Supporter Care Team

10-Aug-2014

Three Ships - Pack of 10

  • Customer also reviewed:
  • Twelve Days - Pack of 10
  • Sail Boat Doorstop
Service
Product

Really pleased with service and goods. Always keen to support the RNLI

No Comment
10-Aug-2014

Snowman Pocket Tin with Fudge

  • Customer also reviewed:
  • Postbox
  • O' Come Let Us Adore Him - Pack of 10
  • etc.
Service
Product

Service rating : Excellent products, fast delivery and excellent customer service
Product: Cute box, lovely fudge

No Comment
10-Aug-2014

Pack of 3 T-shirts Med

Service
Product

Service rating : Good choice and value.
Product: Really good quality basic shirts at an excellent price.

No Comment
10-Aug-2014

235' Upcycled Lifejacket Wallet

Service
Product

I was pleased with the prompt arrival of this wallet and glad that it wasn't obvious where it was from as this is a gift for my husband who thought this was a novel way of recycling and a reminder of what it once was.

No Comment
10-Aug-2014

Bethlehem

  • Customer also reviewed:
  • Eventide
  • Winter Sunset
Service
Product

Service rating : Good service, attractive products
Product: Stunning design

No Comment
10-Aug-2014

Beige Stripe Seersucker Jacket

  • Customer also reviewed:
  • Lifeboats Biscuit Tin
  • 'SWEET' Fudge Tin
Service
Product

Always good quality and well packaged

No Comment
10-Aug-2014

In All Weathers Cruet Set

  • Customer also reviewed:
  • Wooden Boat
Service
Product

No Comment