Questor Insurance Reviews

Consumer ratings of Questor Insurance

Feedback for www.questor-insurance.co.uk/ has been compiled from 7375 Customer Reviews

  • Feefo member since
  • 12/01/2015
  • Questor Insurance provides comprehensive travel insurance products at very competitive prices. We specialise in excess insurance products. Hiring a car, motorhome or van and need cover? Look no further. No hassle insurance, get a quote online in minutes

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.questor-insurance.co.uk/
18-Apr-2017

Car Hire Insurance

Took out vehicle excess insurance ahead of car hire whilst holidaying in Argentina. There was nil option to do so locally.
Managed to administrate over the phone from site, process was fairly straightforward.
Involved in accident which unfortunately saw the hire car written off.
Accessed the insurers website and left a message informing them of facts. Asked them to provide list of documentation required for claim. Prompt reply and I gathered the necessary papers.
Submitted claim on line, fairly straight forward although I was unable to successfully load photographs of damaged vehicle and some other requested documentation. All papers, including printed photos then sent to company. I clarified a couple of their queries by E mail. About 6 weeks later the claim was settled in full.
My experience of this company was excellent and I would not hesitate to recommend them to others, I would certainly use them again. I would urge anyone to adequately insure vehicle excess abroad if faced with similar circumstances.

Read more
Thank you for your detailed feedback!

I am so pleased to hear our team were able to assist you to such a high standard! We aim for our policy to offer you coverage at an affordable price, and hope you will continue your custom with Questor in the future.

Questor Insurance Customer Service Team.
11-Apr-2017

Car Hire Insurance

Yes I would recommend. At present I have had no reason to explore the claim site in the event of an incident but certainly the process of buying and the extent of cover is very good

Read more
Thank you for your feedback in this review!

We hope that you do not have to make a claim, however the online claims process is easy and efficient for our customers in the event that a claim does occur.

Questor Insurance Customer Service Team.
11-Apr-2017

Car Hire Insurance

I am pleased to say that I have not had to use their service yet but I am reassured that I have it on standby

Read more
Hopefully you will not need to make a claim, though if you do, our claims handlers are there to provide assistance to ensure your claim is handled efficiently.

Thank you for your feedback.

Questor Insurance Customer Service Team.
02-Apr-2017

Car Hire Insurance

Great price for complete piece of mind when renting.

Read more
We are ecstatic to read of this!

Thank you for your rating.

Questor Insurance Customer Service Team.
21-Mar-2017

Car Hire Insurance

Very satisfied with the service received

Read more
Thank you for your kind review!

Questor Insurance Customer Service Team.
21-Mar-2017

Car Hire Insurance

The price is always good, but I have never had to make a claim to be able to rate the use questor insurances services to be able to give them a rating or recommend them to a friend

Read more
It may be reassuring to know that in the event that you do make a claim, once all documentation is received, our claims handlers aim to settle the claim within 5 working days.

Thank you for your feedback.

Questor Insurance Customer Service Team.
20-Mar-2017

Car Hire Insurance

The price is reasonable and fast processing time

Read more
Thank you for your review.

We strive to provide customers with effective affordable insurance, and are continuously reviewing our prices to ensure we stay competitive.

Questor Insurance Customer Service Team.
20-Mar-2017

Car Hire Insurance

Easy to purchase. Excellent price

Read more
Thank you for taking the time to review us!

Questor Insurance Customer Service Team.
18-Mar-2017

Car Hire Insurance

Suddenly become expensive even with the discount!

Read more
Thank you for taking the time to provide your feedback.

I can confirm I will contact you directly to further discuss this matter.

Questor Insurance Customer Service Team.
15-Mar-2017

Car Hire Insurance

Great product - really simple purchase. Keenly priced.

Read more
This is lovely to hear, thank you for your review.

Questor Insurance Customer Service Team.
15-Mar-2017

Car Hire Insurance

Seems like a good product and saves me a lot of money over the course of a year, although I've not had the (dis)pleasure of having to test it out with a claim fortunately.

Read more
We aim for our policy to offer you coverage at an affordable price, and hope you will continue your custom with Questor in the future.

Thank you for your feedback!

Questor Insurance Customer Service Team.
14-Mar-2017

Car Hire Insurance

Straightforward renewal of cover.

Read more
We are pleased to hear you have renewed with us for a further year!

Thank you for your review.

Questor Insurance Customer Service Team.
14-Mar-2017

Car Hire Insurance

Renewing the policy was amazingly quick- thanks this doesn't happen often

Read more
I am delighted to hear our team were able to assist you to a high standard in this situation.

Thank you for your kind review.

Questor Insurance Customer Service Team.
14-Mar-2017

Car Hire Insurance

I would recommend had a claim last year which was dealt with efficiently. Gives piece of mind and had no hesitation renewing my policy with Questor

Read more
I am so pleased to hear our team were efficient during the claiming process.

We aim for our policy to offer you coverage at an affordable price, and hope you will continue your custom with Questor in the future.

Thank you for your positive review.

Questor Insurance Customer Service Team.
14-Mar-2017

Car Hire Insurance

Sensible premiums and good service when I had to claim.

Read more
We are pleased to hear that you have experienced an efficient service!

Thank you for your review.

Questor Insurance Customer Service Team.
14-Mar-2017

Car Hire Insurance

Unfortunately they changed the annual policy so it didn't cover business use. This made it pointless for me. They did handle a full refund efficiently.

Read more
Please accept our apologies for any inconvenience this may have caused you.

Thank you for your review.

Questor Insurance Customer Service Team.
14-Mar-2017

Car Hire Insurance

Easy order process following intro from insurance search website. Good value solution versus there charges of hire car companies.

Read more
This is lovely to hear, thank you for your review.

Questor Insurance Customer Service Team.
14-Mar-2017

Car Hire Insurance

Efficient, good value for money.

Read more
We are pleased to hear you have received an efficient service.

Thank you for your rating.

Questor Insurance Customer Service Team.
14-Mar-2017

Car Hire Insurance

Straightforward and clear web based insurance

Read more
Thank you for your rating.

Please do not hesitate to contact assistance@questor-insurance.co.uk should you have any questions or require guidance on anything else.

Questor Insurance Customer Service Team.
14-Mar-2017

Car Hire Insurance

As an international traveler from Australia, I was not told that I wouldnt be covered if I had an accident.

Although I was lucky to have not had an accident, I would have preferred to have known whether I would be covered in an accident.

Read more
Thank you for taking the time to leave your feedback. All feedback is extremely important to us and i'm sorry that on this occasion you did not feel the policy met your requirements.

I can confirm I will contact you directly to further discuss this matter.

Please accept my apologies for any inconvenience this may have caused.

Questor Insurance Customer Service Team.
13-Mar-2017

Car Hire Insurance

Very quick service. Excellent website

Read more
Glad to hear we are ticking all the boxes.

Thank you for your positive rating!

Questor Insurance Customer Service Team.
13-Mar-2017

Car Hire Insurance

Very usefull and reliable insurance.

Read more
Thank you for your positive rating!

Questor Insurance Customer Service Team.
13-Mar-2017

Car Hire Insurance

Been using Questor for a number of years and always had good service from them.

Read more
Thank you for your positive review and continued custom!

Questor Insurance Customer Service Team.
13-Mar-2017

Car Hire Insurance

Straightforward, easy to understand, easy to use interface. No experience of making a claim but hopefully that would be just as good.

Read more
It may be reassuring to know that in the event that you do make a claim, once all documentation is received, our claims handlers aim to settle the claim within 5 working days.

Thank you for your feedback.

Questor Insurance Customer Service Team.
13-Mar-2017

Car Hire Insurance

Easy to buy and good value for money

Read more
Thank you for your positive review.

We are continually reviewing our premiums to ensure we remain competitive.

Questor Insurance Customer Service Team.