Pitchup.com Reviews

Consumer ratings of Pitchup.com

Feedback for www.pitchup.com has been compiled from 6072 Customer Reviews

  • Feefo member since
  • 03/03/2012
  • Book more than 1,000 campsites, glampsites and holiday parks on Pitchup.com from your desktop, tablet or mobile. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams, throughout the UK, Ireland, France, Spain, Italy and beyond. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include Best Travel Mobile Strategy / Campaign 2014, UK Travel Site 2011, Red Bull 'Future 50' winner and Runner-up, West London Business of the Year 2013.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.pitchup.com
2 Hour(s) ago

Your experience of using Pitchup.com to book Ty Mawr Holiday Park - Non-electric grass pitch

Easy to use site and staff very helpfull

No Comment
4 Hour(s) ago

Your experience of using Pitchup.com to book Yew Tree Park - Electric grass pitch

It was easy to book and find a holiday. Happy with service.

No Comment
5 Hour(s) ago

Your experience of using Pitchup.com to book Quarry Lodge Camping - Non-electric grass pitch

Latest

Our host was extremely helpful and kind.
We had a very enjoyable stay.

02-Sep-2014
Good service.

Read more
No Comment
6 Hour(s) ago

Your experience of using Pitchup.com to book West Bay Holiday Park - Serviced grass pitch

Good selection easy to book

No Comment
8 Hour(s) ago

Your experience of using Pitchup.com to book Golden Sands Holiday Park - Non-electric grass pitch

Very simple and easy to use. Loved our few days away there.

No Comment
9 Hour(s) ago

Your experience of using Pitchup.com to book Moat Farm Touring Caravan Park and Campsite - Electric grass tent pitch

We thought both the booking service and the campsite were great. Thanks!

No Comment
10 Hour(s) ago

Your experience of using Pitchup.com to book The Hollies - Non-electric grass tent pitch - 4 man

No comment required.

No Comment
10 Hour(s) ago

Your experience of using Pitchup.com to book Cross Inn Caravan Park - Non-electric grass tent pitch

Straightforward and easy to book!

No Comment
12 Hour(s) ago

Your experience of using Pitchup.com to book Caer Mynydd Caravan Park - Grass pitch - electric optional

Very quick and simple, description given was spot on.

No Comment
13 Hour(s) ago

Your experience of using Pitchup.com to book Cheddar Petruth Paddocks - Non-electric grass pitch

A great service, very quick and simple to use.

No Comment
14 Hour(s) ago

Your experience of using Pitchup.com to book Eastview Caravan Park - Non-electric grass tent pith - 2 adults and 2 children

Brilliant :).

No Comment
14 Hour(s) ago

Your experience of using Pitchup.com to book Coking Farm Fishery Caravan and Campsite - Hardstanding electric pitch

It's a great way of finding out availability. Only thing is the place we booked had no internet but I always ring and confirm if I haven't heard from them.

Read more
Thank you for your feedback.

As stated in your booking confirmation email, the rest of the balance payment was to be paid to the campsite as soon as possible and customers are required to contact the site direct to organise this. Pitchup.com provides a telephone number and email address for the site/park to enable customers to contact them in multiple ways.

The 'Facilities' tab for this site's Pitchup.com listing indicates that internet and access and wifi are not available for guests.

We are glad to hear you found searching for availability via Pitchup.com helpful. We hope you enjoyed your holiday.

Pitchup.com
15 Hour(s) ago

Your experience of using Pitchup.com to book Parkers Farm Holiday Park - Electric grass pitch

Very good site easy to use and book a holiday first class

No Comment
15 Hour(s) ago

Your experience of using Pitchup.com to book Camping Municipal Beausejour - Grass pitch - optional electric

This was very simple and easy way to look at sites and indeed to arrange a stay and payment. Thank you, will certainly look to use this site again and have no problem in reassuring others to do so either.
Diane

No Comment
15 Hour(s) ago

Your experience of using Pitchup.com to book Beverley Park - Electric grass tent pitch

1st Time using Pitchup.com, everything was straight forward, even got a better price than going direct.

No Comment
16 Hour(s) ago

Your experience of using Pitchup.com to book North Gulham House Campsite - Grass pitch - optional electric

Very easy to use . Found exactly what we needed. Will definatley use again.

No Comment
16 Hour(s) ago

Your experience of using Pitchup.com to book Beach Farm Holiday Park - Electric hardstanding touring and motorhome pitch

This I the first time I have used this service and it will be the last.
We had been looking for a local site for 1 night to break in our new van, and were struggling, because most sites require a 2-night booking at weekends.
By chance I discovered a same-day vacancy fitting my requirements at Beach Farm.
I managed to complete the booking, and the paypal payment to the site. Within half an hour Beach Farm rang me to reject the booking, on the basis that the pitch was already sold.
I note from the booking process that I am not offered the phone number of the site concerned until I have completed the booking. No doubt this is to ensure that the
process is not short-circuited.
However, if I cannot be certain that a pitch vacancy exists, I cannot complete a booking with any confidence and will not be using your service again.

Read more
Thank you for your feedback, we are very sorry to hear this.

As an online booking website, Pitchup.com is unable to provide contact details of sites/parks prior to booking. When parks and sites agree to become a bookable listing on Pitchup.com, they take on full responsibility for updating their allocation and ensuring this is kept up to date at all times. They are able to do this via their manager portal 24/7. We highly recommend parks/sites allocate to Pitchup.com on an exclusive basis to avoid situations such as this occurring and we also offer sites/parks the ability to link their API with our booking system so allocation is automatically updated.

This site has been temporarily suspended from Pitchup.com while a member of our team investigates with them how they allowed this double booking to occur and why they did not inform us of this error. We apologise once again for any inconvenience caused and will be in touch with you with more information as soon as possible.

Pitchup.com
17 Hour(s) ago

Your experience of using Pitchup.com to book Hendra Holiday Park - Non-electric grass pitch (no dogs)

Great service

No Comment
25 Hour(s) ago

Your experience of using Pitchup.com to book Long Acres Caravan & Camping Park - Hardstanding electric pitch

Great service - will use again

No Comment
26 Hour(s) ago

Your experience of using Pitchup.com to book Middlehills Farm Campsite - Non-electric grass tent pitch

Easy to use no problems encountered.

No Comment
27 Hour(s) ago

Your experience of using Pitchup.com to book Coking Farm Fishery Caravan and Campsite - Hardstanding electric pitch

We use Pitchup.com for all our campsite needs. Easy straight forward booking.

No Comment
29 Hour(s) ago

Your experience of using Pitchup.com to book Auchenlarie Holiday Park - Electric hardstanding touring and motorhome pitch

Excellent, very easy to book my holiday, thankyou

No Comment
29 Hour(s) ago

Your experience of using Pitchup.com to book Wooda Farm Holiday Park - Non-electric grass pitch

We were very pleased with the campsite.We have booked with another campsite using pitch up.com

No Comment
29 Hour(s) ago

Your experience of using Pitchup.com

Latest

Very good

01-Sep-2014
Very good

01-Sep-2014
Very good

Read more
No Comment
30 Hour(s) ago

Your experience of using Pitchup.com

easy to search and book a site. will use again another time.

No Comment