Monarch offers flights to Europe from five UK airports and is committed to providing a quality service, with experienced, professional staff.
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We have always had good service & the staff on our flights are very pleasant. We have travelled with you for many years now
I have flown with monarch in the past, reasonable prices and no fuss service.
it is very good service online and quick filled details.
thank you and have a good bank holiday :)29-Apr-2017as above
Monarch is overall good , however things like signing in to your account that then allows/provides auto-fills for your information for personal details & maybe stored card details (just requiring the final code to be manually input) to confirm etc , when like me you make lots of flights.
Also on line check in and boarding pass storage / use / access from your smartphone , again makes it a more convenient & speedier booking process.
Both above are offered by competitors such as Ryanair, Easy Jet etc.
And would also lead me to score 'Excellent' opposed to 'Good' in future.
Otherwise Monarch is good !
This is my first journy on Monarch air.I hope it's nice and listen good service.
Love monarch but have to say that the last few times I've flown with you, which has been quite a few times in the past year, the airport gate is not opening until AFTER it's meant to have closed! Understandably these things happen and may be beyond your control but it would be nice to be given an explanation rather than being told nothing by staff. Other than this I cannot find fault with your airline :)
Straight forward booking process.
very good company.
Very unhappy website is not user friendly and wrong that a British registered company won't let you pay in sterling
Booking procedure easy as usual.
The rent a car adverts after final confirmation of booking stages,should be
omited so as to make printing easier and shorter.29-Apr-2017Monarch is a very good and friendly airline
Monarch provides a good service
I had to change my booking as I made a mistake on the date, and I found it very easy to do so29-Apr-2017Excellent company
Nice price and the possibility to fly to LGW
Easy to use Web booking service, well layed out and easy to navigate and understand.
It was really easy to book, smooth from check-in to boarding and landing.
But, your confirmation email of booked ticket FAR too slow and caused worry knowing debit card payment had been made and not receiving your confirmation of booking.
Very good service
so far so good :-))
What more can I say!
Always fantastic service
I found the booking system fairly easy. It was a little more difficult finding other information like hand luggage limits, although not as hard as other sites some of which didn't even have the information. I chose Monarch even though it was the most expensive, this was because Thomson had a hand luggage weight limit of 5kg not 10 and Jet2 had not so good flight times.
Good easy to understand site
Great airline and great service.
Only booked my ticket online, but was very Simple to use and all the information was very clear. Didn't feel that they tried to hide any charges or anything. What you see is what you get. Very satisfied. Thank you
Easy to use website.
Staff at airport and on planes are always courteous.
I like travelling with Monarch
Reasonable prices most of the time.
I use monarch airlines at least five times a year as I have family on Gibraltar.29-Apr-2017Generally reasonable prices.29-Apr-2017Friendly crew.29-Apr-2017Friendly crew.
Quick booking process, and no problems
Fab easy to book my flight!!29-Apr-2017Great
Good value for money. Efficient. Pleasant cabin crew. Flights to places we want to visit.
Website always easy to use & very straight forward. Always chose Monarch before I look at any other website and 99% of the time, I book with them. Always good value for money and so much better than flying with Easyjet.
It would be very helpful if on the first page when it gives prices for flight it was made clear what your luggage allowance was and the cost of extra suitcases.
Easy to complete all items,required for flights.
Useful online service that's easy to use and gets results
would like more time to check in ie24hours not good
Great service many thanks
excellent service from Monarch friendly staff and on time
Very easy & straight forward booking flights online
Only scored 'good' so far as I have not used Monarch for many years and so this is too early for me to tell whether you deserve 'excellent'.
Very helpful & would highly recommend you to friends & family thank you for all ur help it's very much appreciated
We didn't receive our Atol certificate with our booking, and don't know if we will get one. Their email service isn't working and it's going to cost money to phone them and most likely be passed around 20 departments before we get it sorted out. So yes it's poor service.
The booking process was efficient. My only negative comment is that I had to go through pages of useless questions concerning cars, hotels etc. This could have ben done with a single page where I could have highlighted any additional services that I might have required.
Easy procedure.We like Monarch.
Very easy to use web site
Had to Waite 20 minutes to speak to a operator
Easy to book , submit credit amounts . Book seats. We only book leg room ,no seats no booking. The whole booking proses was good. P Odell
Good website with easy selections and very good prices. Seat booking/upgrades easy as an add-on. Very happy.