Monarch Airlines Reviews

Consumer ratings of Monarch Airlines

Feedback for www.monarch.co.uk has been compiled from 591360 Customer Reviews

  • Feefo member since
  • 18/11/2013
  • Monarch offers flights to Europe from five UK airports and is committed to providing a quality service, with experienced, professional staff.

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.monarch.co.uk
6 Minute(s) ago

Your booking experience

Service
Product

very quick and easy to book flights and very competitively priced.

6 Minute(s) ago

Your booking experience

Service
Product

easy to use to the website

20 Minute(s) ago

Your booking experience

Service
Product

easy site to navigate and good that no card charges

24 Minute(s) ago

Your booking experience

Service
Product

Have used Monarch many times due to their good service.

39 Minute(s) ago

Your booking experience

Service
Product

Good prices and good services. The only bad thing is you can not book online because you have to select a seat.

50 Minute(s) ago

Your booking experience

Service
Product

I think in each stage of the booking process should be the information about the flight we are going to buy. It is not possible to double check this information, for example, when confirming your bank details. I bought a ticket for the wrong day, and I just realised it when it was already bought, when I received the confirmation email. I had to change the date of the ticket and I was charged for that. Not happy at all. I used to fly with Ryanair and I was happy to have another option, but I don't want to risk again, I will fly with Ryanair again next time as they have a very clear and easy booking process. It might sound incredible but it's like this.

Read more
52 Minute(s) ago

Your booking experience

Service
Product

Easy booking and good choice of flight times. Pleased to be able to purchase extra leg room and check in on line

1 Hour(s) ago

Your booking experience

Service
Product

First class can not say any more

1 Hour(s) ago

Your booking experience

Service
Product
Latest
Service
Product

Always efficient bit would have preferred to book one as a essentials paclage and once as flight only

26-Mar-2017
Service rating : Efficent
Product: Can't book essentrials and basic at the samend time

Read more
1 Hour(s) ago

Your booking experience

Service
Product
Latest
Service
Product

Good service always with monarch,highly recommended margaret

26-Mar-2017
Perfect

Read more
1 Hour(s) ago

Your booking experience

Service
Product

quick no fuss service great and good prices

1 Hour(s) ago

Your booking experience

Service
Product

Only online boarding pass is a little bit complicated and I still didn't find how to possible check in online and get my boarding pass before traveling.

1 Hour(s) ago

Your booking experience

Service
Product

I haven't flown with Monarch yet just booked tickets.

1 Hour(s) ago

Your booking experience

Service
Product

Es mi primer viaje con Monarch y ahora mismo la unica experiencia que tengo es la reserva de los vuelos a través de internet.

1 Hour(s) ago

Your booking experience

Service
Product

Always try to use Monarch for our flights

1 Hour(s) ago

Your booking experience

Service
Product

easy site to follow

2 Hour(s) ago

Your booking experience

Service
Product

Professional all round excellent service

2 Hour(s) ago

Your booking experience

Service
Product

Easy booking in procedure

2 Hour(s) ago

Your booking experience

Service
Product

Was a bit confused at the end of the summary as to wether I had bought hold luggage although the price tells me I have. It did not show on the final summary will have to get in touch with Monarch to double check.

2 Hour(s) ago

Your booking experience

Service
Product

Service quite good. But was promised an email within 24 hours for confirmation, which hasn't arrived. Have had to log in and find booking and print off

2 Hour(s) ago

Your booking experience

Service
Product

The online booking was quick and easy to complete.

2 Hour(s) ago

Your booking experience

Service
Product

Easy to use, nice flow to booking process

2 Hour(s) ago

Your booking experience

Service
Product
Latest
Service
Product

Easy booking, good choice of flights. Reasonable prices.

26-Mar-2017
Always good easy booking and travel.

Read more
2 Hour(s) ago

Your booking experience

Service
Product

Very easy site to navigate.

2 Hour(s) ago

Your booking experience

Service
Product

I found the online booking very difficult....There didn't seem to be an option to book more than one ticket!! So i had to do the whole thing twice....And missed getting two seats together. I realised later the option i needed was right at the beginning...But i wasn't taken to that page....

2 Hour(s) ago

Your booking experience

Service
Product

Good

2 Hour(s) ago

Your booking experience

Service
Product

Excellent reviews, easy search, no extra fees, large hand baggage, online check-in​.

2 Hour(s) ago

Your booking experience

Service
Product

Great price. Good Baggage options. A little labour intensive to book.

2 Hour(s) ago

Your booking experience

Service
Product

Made booking on behalf of an elderly friend. Previous experiences, in this context, with Monarch have generally been good.
Only negative point was the lack of a separate bag drop off desk in Nice airport, a facility for which advance payment had been made. Monarch, to their credit, returned the payment they had already charged for this service.

Read more
2 Hour(s) ago

Your booking experience

Service
Product

I don't like when you want to book a flight from abroad to uk the price is not in pounds. And then at the time of the payment it increase the original price.

2 Hour(s) ago

Your booking experience

Service
Product

I had to ring your special assistance line. Whenever I book a flight I always have to do this so I have rung BA, Easy jet, Ryannair, Thomson and Air Canada and Monarch was by far the worst to deal with. Not only did I have to go through approx. 3 lots of automated services I was met by the most miserable, unhelpful person. It was like pulling teeth. He offered no advice, no compassion; it was almost like talking to a robot. I know that your company are having financial issues and it appeared that moral is low. I hope my flight is a better experience.

Read more
2 Hour(s) ago

Your booking experience

Service
Product

Always I have an excellent customer experience with Monarch. Excellent value and service.

2 Hour(s) ago

Your booking experience

Service
Product

It was very easy to use this site. We have flown with Monarch on several occasions and have always enjoyed flying with Monarch

3 Hour(s) ago

Your booking experience

Service
Product

Booked via Expedia. Just need to fathom out adding our baggage for the hold plus our shuttle transfer booking.

3 Hour(s) ago

Your booking experience

Service
Product

I never received a confirmation email from them

3 Hour(s) ago

Your booking experience

Service
Product

Very effective and efficient service. That is why we always chose Monarch!

3 Hour(s) ago

Your booking experience

Service
Product

everything very good. easy to fill all info details, and pass from stage to stage and if you may have got it wrong you can go back and check what you have done ✅ the easiest web site that we have been on

3 Hour(s) ago

Your booking experience

Service
Product

The service was good. I have no complains about it

3 Hour(s) ago

Your booking experience

Service
Product

I down loaded the app before booking and the rest of the booking process was really easy.

3 Hour(s) ago

Your booking experience

Service
Product

Easy to book and make changes if you change your mind about seats. Good flight times from local airports.

3 Hour(s) ago

Your booking experience

Service
Product
Latest
Service
Product

I had made a mistake when I booked online , so had to ring . I was in a que for about 2 minutes which is excellent as normally wait forever. Girl on the phone sorted it straight away and no charge . Will book with monarch again excellent service thankyou.

26-Mar-2017
Excellent

26-Mar-2017
Excellent

Read more
3 Hour(s) ago

Your booking experience

Service
Product

Monarch Airlines is probably the best rated L/C airline in the U.K.

Their is still room to improvement , sample South West Airlines in the USA
and bring in some of the services they provide to PAX .

Internet on board on the New B737's would be a big game changer. and will attract more up market PAX.
Ben Nemenyi- Aerospheres

Read more
3 Hour(s) ago

Your booking experience

Service
Product

Booking online was very straightforward. Have flown with Monarch before, some years ago, and looking forward to travelling with them again

3 Hour(s) ago

Your booking experience

Service
Product

Very simple to book and the price was great

3 Hour(s) ago

Your booking experience

Service
Product

I would prefer to buy a ticket that included a seat and a basic baggage allowance as I think this is more transparent in terms of pricing.
Monarch could offer 'categories' of seating as part of the ticket price and have a 'hand luggage' only category for those who do not want to put luggage in the hold.
I think the concept of 'add ons' for air flight - such as 'buying a seat' & no baggage allowance is not transparent pricing as the reality is you are obligated to have a seat & most people neeed at least a small luggage allowance to transport items.

Read more
3 Hour(s) ago

Your booking experience

Service
Product

Simple & easy process to book flights

4 Hour(s) ago

Your booking experience

Service
Product

Found the book your own seats complicated so ended up not doing it otherwise good service all round

4 Hour(s) ago

Your booking experience

Service
Product

Quick and simple

4 Hour(s) ago

Your booking experience

Service
Product
Latest
Service
Product

one persone in my Group no possibole to travelling ,is possibole to cancelled the booking flight only one person? total peoople traveling hes five thanks

26-Mar-2017
evriting good

Read more
4 Hour(s) ago

Your booking experience

Service
Product

Easy to understand and easy to book with reasonable charges.