Monarch Airlines Reviews

Consumer ratings of Monarch Airlines

Feedback for www.monarch.co.uk has been compiled from 591360 Customer Reviews

  • Feefo member since
  • 18/11/2013
  • Monarch offers flights to Europe from five UK airports and is committed to providing a quality service, with experienced, professional staff.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.monarch.co.uk
5 Minute(s) ago

Your booking experience

Service
Product

very quick and easy to book flights and very competitively priced.

6 Minute(s) ago

Your booking experience

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Product

easy to use to the website

20 Minute(s) ago

Your booking experience

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easy site to navigate and good that no card charges

24 Minute(s) ago

Your booking experience

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Have used Monarch many times due to their good service.

39 Minute(s) ago

Your booking experience

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Good prices and good services. The only bad thing is you can not book online because you have to select a seat.

50 Minute(s) ago

Your booking experience

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I think in each stage of the booking process should be the information about the flight we are going to buy. It is not possible to double check this information, for example, when confirming your bank details. I bought a ticket for the wrong day, and I just realised it when it was already bought, when I received the confirmation email. I had to change the date of the ticket and I was charged for that. Not happy at all. I used to fly with Ryanair and I was happy to have another option, but I don't want to risk again, I will fly with Ryanair again next time as they have a very clear and easy booking process. It might sound incredible but it's like this.

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51 Minute(s) ago

Your booking experience

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Product

Easy booking and good choice of flight times. Pleased to be able to purchase extra leg room and check in on line

1 Hour(s) ago

Your booking experience

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Product

First class can not say any more

1 Hour(s) ago

Your booking experience

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Latest
Service
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Always efficient bit would have preferred to book one as a essentials paclage and once as flight only

26-Mar-2017
Service rating : Efficent
Product: Can't book essentrials and basic at the samend time

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1 Hour(s) ago

Your booking experience

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Product
Latest
Service
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Good service always with monarch,highly recommended margaret

26-Mar-2017
Perfect

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1 Hour(s) ago

Your booking experience

Service
Product

quick no fuss service great and good prices

1 Hour(s) ago

Your booking experience

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Product

Only online boarding pass is a little bit complicated and I still didn't find how to possible check in online and get my boarding pass before traveling.

1 Hour(s) ago

Your booking experience

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I haven't flown with Monarch yet just booked tickets.

1 Hour(s) ago

Your booking experience

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Es mi primer viaje con Monarch y ahora mismo la unica experiencia que tengo es la reserva de los vuelos a través de internet.

1 Hour(s) ago

Your booking experience

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Always try to use Monarch for our flights

1 Hour(s) ago

Your booking experience

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easy site to follow

2 Hour(s) ago

Your booking experience

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Professional all round excellent service

2 Hour(s) ago

Your booking experience

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Easy booking in procedure

2 Hour(s) ago

Your booking experience

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Was a bit confused at the end of the summary as to wether I had bought hold luggage although the price tells me I have. It did not show on the final summary will have to get in touch with Monarch to double check.

2 Hour(s) ago

Your booking experience

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Product

Service quite good. But was promised an email within 24 hours for confirmation, which hasn't arrived. Have had to log in and find booking and print off

2 Hour(s) ago

Your booking experience

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The online booking was quick and easy to complete.

2 Hour(s) ago

Your booking experience

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Product

Easy to use, nice flow to booking process

2 Hour(s) ago

Your booking experience

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Product
Latest
Service
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Easy booking, good choice of flights. Reasonable prices.

26-Mar-2017
Always good easy booking and travel.

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2 Hour(s) ago

Your booking experience

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Very easy site to navigate.

2 Hour(s) ago

Your booking experience

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I found the online booking very difficult....There didn't seem to be an option to book more than one ticket!! So i had to do the whole thing twice....And missed getting two seats together. I realised later the option i needed was right at the beginning...But i wasn't taken to that page....

2 Hour(s) ago

Your booking experience

Service
Product

Good

2 Hour(s) ago

Your booking experience

Service
Product

Excellent reviews, easy search, no extra fees, large hand baggage, online check-in​.

2 Hour(s) ago

Your booking experience

Service
Product

Great price. Good Baggage options. A little labour intensive to book.

2 Hour(s) ago

Your booking experience

Service
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Made booking on behalf of an elderly friend. Previous experiences, in this context, with Monarch have generally been good.
Only negative point was the lack of a separate bag drop off desk in Nice airport, a facility for which advance payment had been made. Monarch, to their credit, returned the payment they had already charged for this service.

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2 Hour(s) ago

Your booking experience

Service
Product

I don't like when you want to book a flight from abroad to uk the price is not in pounds. And then at the time of the payment it increase the original price.

2 Hour(s) ago

Your booking experience

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Product

I had to ring your special assistance line. Whenever I book a flight I always have to do this so I have rung BA, Easy jet, Ryannair, Thomson and Air Canada and Monarch was by far the worst to deal with. Not only did I have to go through approx. 3 lots of automated services I was met by the most miserable, unhelpful person. It was like pulling teeth. He offered no advice, no compassion; it was almost like talking to a robot. I know that your company are having financial issues and it appeared that moral is low. I hope my flight is a better experience.

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2 Hour(s) ago

Your booking experience

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Always I have an excellent customer experience with Monarch. Excellent value and service.

2 Hour(s) ago

Your booking experience

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It was very easy to use this site. We have flown with Monarch on several occasions and have always enjoyed flying with Monarch

3 Hour(s) ago

Your booking experience

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Booked via Expedia. Just need to fathom out adding our baggage for the hold plus our shuttle transfer booking.

3 Hour(s) ago

Your booking experience

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I never received a confirmation email from them

3 Hour(s) ago

Your booking experience

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Very effective and efficient service. That is why we always chose Monarch!

3 Hour(s) ago

Your booking experience

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everything very good. easy to fill all info details, and pass from stage to stage and if you may have got it wrong you can go back and check what you have done ✅ the easiest web site that we have been on

3 Hour(s) ago

Your booking experience

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The service was good. I have no complains about it

3 Hour(s) ago

Your booking experience

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I down loaded the app before booking and the rest of the booking process was really easy.

3 Hour(s) ago

Your booking experience

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Easy to book and make changes if you change your mind about seats. Good flight times from local airports.

3 Hour(s) ago

Your booking experience

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Latest
Service
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I had made a mistake when I booked online , so had to ring . I was in a que for about 2 minutes which is excellent as normally wait forever. Girl on the phone sorted it straight away and no charge . Will book with monarch again excellent service thankyou.

26-Mar-2017
Excellent

26-Mar-2017
Excellent

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3 Hour(s) ago

Your booking experience

Service
Product

Monarch Airlines is probably the best rated L/C airline in the U.K.

Their is still room to improvement , sample South West Airlines in the USA
and bring in some of the services they provide to PAX .

Internet on board on the New B737's would be a big game changer. and will attract more up market PAX.
Ben Nemenyi- Aerospheres

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3 Hour(s) ago

Your booking experience

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Product

Booking online was very straightforward. Have flown with Monarch before, some years ago, and looking forward to travelling with them again

3 Hour(s) ago

Your booking experience

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Very simple to book and the price was great

3 Hour(s) ago

Your booking experience

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I would prefer to buy a ticket that included a seat and a basic baggage allowance as I think this is more transparent in terms of pricing.
Monarch could offer 'categories' of seating as part of the ticket price and have a 'hand luggage' only category for those who do not want to put luggage in the hold.
I think the concept of 'add ons' for air flight - such as 'buying a seat' & no baggage allowance is not transparent pricing as the reality is you are obligated to have a seat & most people neeed at least a small luggage allowance to transport items.

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3 Hour(s) ago

Your booking experience

Service
Product

Simple & easy process to book flights

4 Hour(s) ago

Your booking experience

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Found the book your own seats complicated so ended up not doing it otherwise good service all round

4 Hour(s) ago

Your booking experience

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Quick and simple

4 Hour(s) ago

Your booking experience

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Latest
Service
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one persone in my Group no possibole to travelling ,is possibole to cancelled the booking flight only one person? total peoople traveling hes five thanks

26-Mar-2017
evriting good

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4 Hour(s) ago

Your booking experience

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Easy to understand and easy to book with reasonable charges.

4 Hour(s) ago

Your booking experience

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Excellent service. We chose this airline because of the device and staff that we received last year with our special needs child. Everyone was so helpful

4 Hour(s) ago

Your booking experience

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We are having a same day return to Barcelona 13/5/17 and for 3 persons it is costing £191 as opposed to £60 with Ryanair for the return. Not good !!!

4 Hour(s) ago

Your booking experience

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Much better flight than the outward journey

4 Hour(s) ago

Your booking experience

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Easy site to use

4 Hour(s) ago

Your booking experience

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Always very good

4 Hour(s) ago

Your booking experience

Service
Product

fist flight with Monarch for a while to early to say

4 Hour(s) ago

Your booking experience

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Your flights are very expensive

4 Hour(s) ago

Your booking experience

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Easy to use website

4 Hour(s) ago

Your booking experience

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easy booking process and good to be able to see whole month to get the best price if your dates are flexible.

4 Hour(s) ago

Your booking experience

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It took me twice to complete the booking for six passengers. The first time I got to the completion of payment and my personal details and I lost the booking, uncertain on whether it had been received. I repeated the booking again from the beginning and this time it was completed with a booking reference. A bit worrying !!

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4 Hour(s) ago

Your booking experience

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The interface is very clear and it worked very fast. Overall excellent experience

4 Hour(s) ago

Your booking experience

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it was a very easy process

4 Hour(s) ago

Your booking experience

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The online booking is good but there were a few glitches and we had to go through the process three times!

4 Hour(s) ago

Your booking experience

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The booking process was very clear and fast .

4 Hour(s) ago

Your booking experience

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Good and cheap airline.

4 Hour(s) ago

Your booking experience

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i have flown on Monarch twice they are a a cut above other airlines MP

4 Hour(s) ago

Your booking experience

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Very disappointed that the hot drink has been taken of the Meal Deals

4 Hour(s) ago

Your booking experience

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No problem booking online.

4 Hour(s) ago

Your booking experience

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I found my ideal flight times and was able to pick my seat which was brilliant.

4 Hour(s) ago

Your booking experience

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Lovely easy website. Great planes. Nice aircraft staff. Altogether a good experience.

4 Hour(s) ago

Your booking experience

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Very easy booking.No charge for using credit card.

5 Hour(s) ago

Your booking experience

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Hy,booking was very fast and succesful. Thanks

5 Hour(s) ago

Your booking experience

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I found the web site very simple and easy to ise

5 Hour(s) ago

Your booking experience

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Never book a flight on line before. It was more straight forward than I thought. Step by step instructions & it was booked.

5 Hour(s) ago

Your booking experience

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Good user interface
Easy to use

5 Hour(s) ago

Your booking experience

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We asked a younger member of our family to book this for us as we are not as computer savvy as the younger generation but we're pleased with the result. Have travelled with Monarch Airlines previously.

5 Hour(s) ago

Your booking experience

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Telephoned to make a booking as we had problems navigating the site , the person on the phone was so unnheloful that we nearly booked elsewhere

5 Hour(s) ago

Your booking experience

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Latest
Service
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We have always received excellent service from Monarch. We will hopefully continue to use for years to come!

26-Mar-2017
Service rating : Easy to use website. Very obliging staff and helpful! Good flight times and competitive prices. Much preferred airline.
Product: Very easy to book and with clear instructions.

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5 Hour(s) ago

Your booking experience

Service
Product

An easy to use website

5 Hour(s) ago

Your booking experience

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Quick easy service, wherever possible, always fly Monarch.

5 Hour(s) ago

Your booking experience

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Unfortunately so they change the price becomes more expensive to book required flights. Ex: showed a price with total 2603kr when the last transaction Done a notice comes up sorry not available when I rebook exact same flight at same time date seats etc price 2713kr and booking goes through( within a minute)Felt abit cheated.
Have never before used monarch so vill be interesting to see.
Regards
Raksha

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5 Hour(s) ago

Your booking experience

Service
Product

I found booking on line really easy, and took no time at all. Excellent

5 Hour(s) ago

Your booking experience

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Excellent service. Very professional crew - caring and attentive to passenger needs.

5 Hour(s) ago

Your booking experience

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Their flight times are excellent. Their prices are comparable. Website is also easy to get around. Staff are always friendly .

5 Hour(s) ago

Your booking experience

Service
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Excellent service from monarch never fly with any other airline

5 Hour(s) ago

Your booking experience

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Always been really good to deal with.
Exelent customer support.

5 Hour(s) ago

Your booking experience

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Great pricing and service while on board but the website is so outdated and not very user friendly.

5 Hour(s) ago

Your booking experience

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2nd booking for this year on line. Website easy to use - no stress

5 Hour(s) ago

Your booking experience

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the best x

5 Hour(s) ago

Your booking experience

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The booking experience was very clear and concise and we were suitably impressed with this and the value for money.

5 Hour(s) ago

Your booking experience

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Foros people and good organización.
Thanks.

5 Hour(s) ago

Your booking experience

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Excellent, easy to book

5 Hour(s) ago

Your booking experience

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Efficient service as always.

6 Hour(s) ago

Your booking experience

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Latest
Service
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Always used Ryanair my partner uses you now as well he put me on to you hence his email address

26-Mar-2017
Can't wait for the boarding passes to be downloaded onto your phone instead of printing

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6 Hour(s) ago

Your booking experience

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The service was fine

6 Hour(s) ago

Your booking experience

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Always been our preferred choice.

6 Hour(s) ago

Your booking experience

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Have been using Monarch for the past 3 years and the service is excellent.

6 Hour(s) ago

Your booking experience

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I always find it easy to book flights with Monarch. And have always found them very helpful if I have any questions or concerns

6 Hour(s) ago

Your booking experience

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Quick and easy booking system.

6 Hour(s) ago

Your booking experience

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As good as the competition