Monarch Airlines Reviews

Consumer ratings of Monarch Airlines

Feedback for www.monarch.co.uk has been compiled from 606025 Customer Reviews

  • Feefo member since
  • 18/11/2013
  • Monarch offers flights to Europe from five UK airports and is committed to providing a quality service, with experienced, professional staff.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.monarch.co.uk
28 Minute(s) ago

Your booking experience

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We have always had good service & the staff on our flights are very pleasant. We have travelled with you for many years now

30 Minute(s) ago

Your booking experience

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I have flown with monarch in the past, reasonable prices and no fuss service.

45 Minute(s) ago

Your booking experience

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Latest
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it is very good service online and quick filled details.
thank you and have a good bank holiday :)

29-Apr-2017
as above

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1 Hour(s) ago

Your booking experience

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Monarch is overall good , however things like signing in to your account that then allows/provides auto-fills for your information for personal details & maybe stored card details (just requiring the final code to be manually input) to confirm etc , when like me you make lots of flights.

Also on line check in and boarding pass storage / use / access from your smartphone , again makes it a more convenient & speedier booking process.

Both above are offered by competitors such as Ryanair, Easy Jet etc.

And would also lead me to score 'Excellent' opposed to 'Good' in future.

Otherwise Monarch is good !

Peter

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1 Hour(s) ago

Your booking experience

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Excellent service

1 Hour(s) ago

Your booking experience

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This is my first journy on Monarch air.I hope it's nice and listen good service.

1 Hour(s) ago

Your booking experience

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Love monarch but have to say that the last few times I've flown with you, which has been quite a few times in the past year, the airport gate is not opening until AFTER it's meant to have closed! Understandably these things happen and may be beyond your control but it would be nice to be given an explanation rather than being told nothing by staff. Other than this I cannot find fault with your airline :)

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2 Hour(s) ago

Your booking experience

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Straight forward booking process.

2 Hour(s) ago

Your booking experience

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very good company.

3 Hour(s) ago

Your booking experience

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Very unhappy website is not user friendly and wrong that a British registered company won't let you pay in sterling

3 Hour(s) ago

Your booking experience

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Latest
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Booking procedure easy as usual.
The rent a car adverts after final confirmation of booking stages,should be
omited so as to make printing easier and shorter.

29-Apr-2017
Monarch is a very good and friendly airline

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3 Hour(s) ago

Your booking experience

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Monarch provides a good service

4 Hour(s) ago

Your booking experience

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Latest
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I had to change my booking as I made a mistake on the date, and I found it very easy to do so

29-Apr-2017
Excellent company

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4 Hour(s) ago

Your booking experience

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Nice price and the possibility to fly to LGW

4 Hour(s) ago

Your booking experience

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Easy to use Web booking service, well layed out and easy to navigate and understand.

4 Hour(s) ago

Your booking experience

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It was really easy to book, smooth from check-in to boarding and landing.

4 Hour(s) ago

Your booking experience

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But, your confirmation email of booked ticket FAR too slow and caused worry knowing debit card payment had been made and not receiving your confirmation of booking.

4 Hour(s) ago

Your booking experience

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Very good service

4 Hour(s) ago

Your booking experience

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so far so good :-))

4 Hour(s) ago

Your booking experience

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What more can I say!

4 Hour(s) ago

Your booking experience

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Always fantastic service

4 Hour(s) ago

Your booking experience

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I found the booking system fairly easy. It was a little more difficult finding other information like hand luggage limits, although not as hard as other sites some of which didn't even have the information. I chose Monarch even though it was the most expensive, this was because Thomson had a hand luggage weight limit of 5kg not 10 and Jet2 had not so good flight times.

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4 Hour(s) ago

Your booking experience

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Good easy to understand site

5 Hour(s) ago

Your booking experience

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Great airline and great service.

5 Hour(s) ago

Your booking experience

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Only booked my ticket online, but was very Simple to use and all the information was very clear. Didn't feel that they tried to hide any charges or anything. What you see is what you get. Very satisfied. Thank you

5 Hour(s) ago

Your booking experience

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No issues

5 Hour(s) ago

Your booking experience

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Easy to use website.
Staff at airport and on planes are always courteous.
I like travelling with Monarch

5 Hour(s) ago

Your booking experience

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Reasonable prices most of the time.

5 Hour(s) ago

Your booking experience

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Latest
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I use monarch airlines at least five times a year as I have family on Gibraltar.

29-Apr-2017
Generally reasonable prices.

29-Apr-2017
Friendly crew.

29-Apr-2017
Friendly crew.

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5 Hour(s) ago

Your booking experience

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Quick booking process, and no problems

5 Hour(s) ago

Your booking experience

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Latest
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Fab easy to book my flight!!

29-Apr-2017
Great

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6 Hour(s) ago

Your booking experience

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Good value for money. Efficient. Pleasant cabin crew. Flights to places we want to visit.

6 Hour(s) ago

Your booking experience

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Website always easy to use & very straight forward. Always chose Monarch before I look at any other website and 99% of the time, I book with them. Always good value for money and so much better than flying with Easyjet.

6 Hour(s) ago

Your booking experience

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It would be very helpful if on the first page when it gives prices for flight it was made clear what your luggage allowance was and the cost of extra suitcases.

6 Hour(s) ago

Your booking experience

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Easy to complete all items,required for flights.

6 Hour(s) ago

Your booking experience

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Useful online service that's easy to use and gets results

6 Hour(s) ago

Your booking experience

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would like more time to check in ie24hours not good

7 Hour(s) ago

Your booking experience

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Great service many thanks

7 Hour(s) ago

Your booking experience

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excellent service from Monarch friendly staff and on time

7 Hour(s) ago

Your booking experience

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Very easy & straight forward booking flights online��

7 Hour(s) ago

Your booking experience

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Only scored 'good' so far as I have not used Monarch for many years and so this is too early for me to tell whether you deserve 'excellent'.

7 Hour(s) ago

Your booking experience

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Very helpful & would highly recommend you to friends & family �� thank you for all ur help it's very much appreciated

7 Hour(s) ago

Your booking experience

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We didn't receive our Atol certificate with our booking, and don't know if we will get one. Their email service isn't working and it's going to cost money to phone them and most likely be passed around 20 departments before we get it sorted out. So yes it's poor service.

7 Hour(s) ago

Your booking experience

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The booking process was efficient. My only negative comment is that I had to go through pages of useless questions concerning cars, hotels etc. This could have ben done with a single page where I could have highlighted any additional services that I might have required.

7 Hour(s) ago

Your booking experience

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Easy procedure.We like Monarch.

8 Hour(s) ago

Your booking experience

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Always excellent

8 Hour(s) ago

Your booking experience

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Very easy to use web site

8 Hour(s) ago

Your booking experience

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Had to Waite 20 minutes to speak to a operator

8 Hour(s) ago

Your booking experience

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Easy to book , submit credit amounts . Book seats. We only book leg room ,no seats no booking. The whole booking proses was good. P Odell

9 Hour(s) ago

Your booking experience

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Good website with easy selections and very good prices. Seat booking/upgrades easy as an add-on. Very happy.

9 Hour(s) ago

Your booking experience

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Booking was quick and easy

9 Hour(s) ago

Your booking experience

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Always had the best experience with your company re booking and handling no complaints whatsoever.

9 Hour(s) ago

Your booking experience

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Latest
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Easy to follow booked in seconds

29-Apr-2017
Easy to follow on line booking service. .

Read more
9 Hour(s) ago

Your booking experience

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However, the site would not allow me to edit the flight once selected. I tried to use a different server but it kept auto filling the old data thus showing costs for 2 people.

I eventually had to use a smart phone to achieve the required flights.

9 Hour(s) ago

Your booking experience

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Great price. No credit card fees. Easy.

9 Hour(s) ago

Your booking experience

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Very easy to navigate website and booking procedure.

9 Hour(s) ago

Your booking experience

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Gefhjjffghjhh

9 Hour(s) ago

Your booking experience

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good quality reliable service.

9 Hour(s) ago

Your booking experience

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Prices kept changing every few days which makes it difficult to decide when to book.

I always use Monarch back and forth to Alicante and it would be good to have a type of reward system for repeat customers.

10 Hour(s) ago

Your booking experience

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Very informative and easy to understand

10 Hour(s) ago

Your booking experience

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Latest
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Quick and easy service to use when booking flights online.

29-Apr-2017
Quick and easy service to use.

Read more
10 Hour(s) ago

Your booking experience

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Easy booking experience, although it would be good if there was a price comparison showing how much you would save by booking the essential package, instead I had to work it out manually .

10 Hour(s) ago

Your booking experience

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Latest
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I always fly with Monarch - Ibiza, twice this year, July & September. Every February/March to Palma de Mallorca and in the past, to & from Venice for business. Very easy to book online & I book well in advance so I can get the best price & choose my favourite seats ��!

29-Apr-2017
Best Airline for comfort, punctuality, service & smartest ��‍✈️ cabin crew

29-Apr-2017
Best Airline for comfort, punctuality, service & smartest ��‍✈️ cabin crew

Read more
10 Hour(s) ago

Your booking experience

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Quick and easy. thank you

10 Hour(s) ago

Your booking experience

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Found booking experience easy and quick

10 Hour(s) ago

Your booking experience

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Booked flight using Monarch internet webpage. Very straightforward. No problems. Good price. No credit card fees.

10 Hour(s) ago

Your booking experience

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Booking on the website was easy

10 Hour(s) ago

Your booking experience

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When booking online with my phone on the Spanish site there was a mistake on the site where I could not continue. Just where you need to choose baggage. The was no continue button.
I had to start again with English version.

11 Hour(s) ago

Your booking experience

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I have flown with Monarch Airlines twice previously and looking forward to doing
so again in May. As indicated the experience was consistently 1st. Class. I will
continue to do so when possible.

11 Hour(s) ago

Your booking experience

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Everything is carried out in a very professional way

11 Hour(s) ago

Your booking experience

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As always Monarch provide excellent service.

11 Hour(s) ago

Your booking experience

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always found monarch to be very good in every way

11 Hour(s) ago

Your booking experience

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So easy to do found just what I wanted.

11 Hour(s) ago

Your booking experience

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I have been traveling with Monarch for the last twenty odd years. Always good and straight forward for bookings and booking in. Flights very good. Will continue to use Monarch in the future.

11 Hour(s) ago

Your booking experience

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Quick n straight forward

11 Hour(s) ago

Your booking experience

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Great airline always fly on time great staff

11 Hour(s) ago

Your booking experience

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Very good

11 Hour(s) ago

Your booking experience

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easy to organise my bookings very promt no hassle

12 Hour(s) ago

Your booking experience

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Very helpful

12 Hour(s) ago

Your booking experience

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Easy to book and really good prices. Luggage price doesn't make it cheap if you use it

12 Hour(s) ago

Your booking experience

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its OK

12 Hour(s) ago

Your booking experience

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Great airline polite friendly staff always. No fuss on booking flights .

12 Hour(s) ago

Your booking experience

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System was very slow to respond.

12 Hour(s) ago

Your booking experience

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Booking and online check in is quick and easy.

12 Hour(s) ago

Your booking experience

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Easy to use and book.

12 Hour(s) ago

Your booking experience

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Easy to use

12 Hour(s) ago

Your booking experience

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Very easy to book. No hassle - just what I like!!

12 Hour(s) ago

Your booking experience

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I have no cause to complain and from experience the company compares favourably with other similar companies

12 Hour(s) ago

Your booking experience

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So far so good. We are new to travelling abroad on a flight only basis and certainly without the help of a travel agent. It took us a bit of time to sort the booking but once we had taken the time to read through everything which made sense, we booked, received all the confirmation back almost instantly. See what happens on the day of departure.

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12 Hour(s) ago

Your booking experience

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I found your web site easy to use, especially as I am an infrequent traveller and not very good with computers. So thank you for making it as easy as it was.

12 Hour(s) ago

Your booking experience

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It was easy.

12 Hour(s) ago

Your booking experience

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Rubbish on computer and my daughter whom has booked for ,me many times before had to speak to an operator. Seems pointless having an advantage card --appears to make no difference as is often the case with embarking and disembarking however the airline staff are streets ahead better
Sally Ann Street

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12 Hour(s) ago

Your booking experience

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Have not used the service yet.

12 Hour(s) ago

Your booking experience

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is ok the booking

12 Hour(s) ago

Your booking experience

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Easy website and simple to book flights and extras.

12 Hour(s) ago

Your booking experience

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Good service but can be expensive. Easy booking on line.

12 Hour(s) ago

Your booking experience

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clear concise consistent

12 Hour(s) ago

Your booking experience

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Thank you

12 Hour(s) ago

Your booking experience

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As always, everything straightforward in the booking process

13 Hour(s) ago

Your booking experience

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Booking experience was as expected