Anonymous Customer wrote on 22-May-2014
I have dealt with Iglu ski for some time now and have always found the representatives to be very knowledgeable and helpful about the resorts and some times the accommodation!
I have in the past had a holiday with you to Val d'Isere in the Chalet Gellinotte - which was terrible from the moment of arrival to the time of departure. I was told it was very close to the slope, it was not!, the accommodation was very poor throughout the chalet and we were given 'eves rooms' without our knowledge; we had to climb a ladder that was flat against a wall to get into the room, as well as get our luggage up there without any help. We could not lock the door as it was a fire route. The staff were POOR!! in too numerous ways to mention. If you can avoid this sort of fiasco; that would be a massive step forward.
With regard to the representative in the last booking, She was extremely helpful with regard to the accomodation and the holding or rooms due to me booking for seven young men who cannot make their minds up but in the end we got there. Lets hope the chalet lives up to expectations for them.