House of Watches Reviews

Consumer ratings of House of Watches

Feedback for www.houseofwatches.co.uk has been compiled from 3356 Customer Reviews

  • Feefo member since
  • 31/10/2011
  • House of Watches is a dedicated online watch retailer, which brings the world’s finest watch brands together in one place. House of Watches is an authorised stockist of all watches available onsite, so you can trust in us to supply celebrated industry icons like Omega, Tissot, TAG Heuer, Gucci, Michael Kors, Casio, Seiko and many more. As well as offering the best watches, we aim to provide the best possible customer experience. We offer fast and efficient delivery and a no-fuss after sales service so you can feel comfortable purchasing watches online with us.

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.houseofwatches.co.uk
8 Hour(s) ago

Swarovski Ladies Crystalline Gold Plated Watch 5200339

Service
Product

Service rating : Very prompt response
Product: Love the watch

Read more
Hi,

Thank you for the great feedback.

We are delighted that you are happy with the speed of delivery and level of service we provided during your purchase of the Nomination Classic Rose Gold Cut Out Rose Charm 430101/13.

We pride ourselves in maintaining a high level of efficiency throughout the whole order process and are pleased to hear that your shopping experience with House of Watches was a success.

Kind Regards

Customer Care Team
23 Hour(s) ago

Fossil Ladies Tailor Rose Gold Watch ES3713

Service
Product

Service rating : Good Reliable Service. Quick next day delivery.
Product: Product is as described. Just the date and day on the dial looks different in the image then in actual, difficult to read them, takes a while. It is also difficult to set the dates, as it's analog and you have to rewind the crown. Although the rose gold strap looks nice on the wrist. Overall not a bad a bad watch for the price.

Read more
No Comment
28 Hour(s) ago

Rotary Mens Monaco Watch GS02876-06

Service
Product

Service rating : After I placed order, I didn't receive email that attaches with a tracking reference number.
And now I haven't received my product yet due to the poor delivery.
Product: Not receive item yet.

Read more
Hi,

Thank you for your feedback.

I have looked into this and can see that we have now provided you with your tracking reference in order for you to track your parcel.

Due to this being an international order we do state that this will take 7-10 working days.

We hope that you are pleased with your item when it is delivered.

Kind Regards

Customer Care Team
29 Hour(s) ago

Sekonda Childrens Time Teacher Watch 4629

Service
Product

Service rating : A mistake was made and initially the wrong watch was sent. House of Watches took full responsibility. Contacting their team was easy , a returns label was emailed and the correct watch was sent - by special delivery the very next day. Their staff were friendly, efficient and sorted it. An exemplary customer approach. Will use them again and recommend without hesitation
Product: A first watch for our Grandson - it's ideal very smart !

Read more
Hi,

Thank you for the positive feedback.

We pride ourselves in maintaining a high level of customer service and are delighted to read that upon contacting our Customer Care Team the mistake on our behalf was corrected promptly and efficiently.

We are absolutely delighted to hear that you find the item 'smart' and hope your Grandson is just as pleased with the Sekonda Childrens Time Teacher Watch 4629 as you appear to have been.

Your recommendation for House of Watches is greatly appreciated and received.

Kind Regards

Customer Care Team
46 Hour(s) ago

Thomas Sabo Mens Glam and Soul Watch WA0177-265-206-42

Service
Product

Service rating : Great service
Product: Beautiful watch

Read more
Hi,

Thank you for the great feedback.

We are thrilled that you are happy with the speed of delivery and level of service we provided during your purchase of the Thomas Sabo Mens Glam and Soul Watch WA0177-265-206-42.

We are happy to hear that overall you appear pleased with your order, and hope this means you will consider using House of watches for future purchases.

Kind Regards

Customer Care Team
23-Apr

Swarovski Ladies Daytime Bracelet Watch 5095600

Service
Product

Service rating : Very good service arrived in time
Product: Yes very happy with my purchase

Read more
Hi,

Thank you for the great feedback.

We are delighted to hear that you are pleased with the speed of delivery and the level of service provided during your purchase of the Swarovski Ladies Daytime Bracelet Watch 5095600.

We hope you will consider using House of Watches for future purchases.

Kind Regards

Customer Care Team
22-Apr

Casio Mens Edifice Watch EFR-538D-1AVUEF

Service
Product

Service rating : The watch was a little too big comparing what I espected for��, but the delivery was very quick, the watch is beautiful, it's working perfect... Good job, guys!
Product: Perfect!

Read more
Hi,

Thank you for the brilliant feedback.

We are delighted to hear that you are pleased with the overall speed of delivery and level of service provided during your purchase of the Casio Mens Edifice Watch EFR-538D-1AVUEF.

We are thrilled that you find the item 'beautiful' and that it is working 'perfectly' for you.

However, if you are not 100% happy with the size of the item we do offer a 30 days returns policy where you can return the item for either an exchange or a full refund.

Kind Regards

Customer Care Team
22-Apr

Tissot Mens Chronograph Strap Watch T063.617.16.057.00

Service
Product

Company and products very good only moan I have is that you can sign up for a news letter and get s discount code
Just can't use it when you come to check out on screen

No Comment
21-Apr

Emporio Armani Ladies Black Ceramic Watch AR1496

Service
Product

Service rating : Outstanding service
Product: It looks amaxing

Read more
Hi,

Thank you for the great feedback.

We are delighted to hear that you are pleased with the speed of delivery and the level of service provided during your purchase of the Emporio Armani Ladies Black Ceramic Watch AR1496.

We pride ourselves in maintaining a high level of efficiency throughout the whole order process and are pleased yours was such a positive customer experience.

Kind Regards

Customer Care Team
20-Apr

Casio Ladies Baby G White Digital Watch BGD-180FB-7ER

Service
Product

Service rating : First time I have ever used House of Watches, and am very impressed! The regular watch retailer I use was £13 more expensive for the same item. After they (name withheld) refused to Price Match, I placed my order with House of Watches and was impressed by the value offered, and the speedy delivery (2 working days).

They also sell some high-end watches (including pre-loved Rolex), so I will definitely be back to buy from them again!
Product: This was a gift for my daughter (having lost her previous Baby-G), and she loves the style and durability of this watch! Great looking and accurate time-piece, that can withstand the toughest sporting challanges.

Read more
Hi,

Thank you for the brilliant feedback.

We are glad to hear that you had such a positive first time shopping experience with us when purchasing the Casio Ladies Baby G White Digital Watch BGD-180FB-7ER and hope that you will be considering us for your future purchases.

Kind Regards

Customer Care Team
19-Apr

Rotary Mens 9ct Gold Strap Watch GS11476-03

Service
Product

Service rating : Extraordinarily fast service - could not be more delighted
Product: Exactly what we wanted, so we were lucky to find it still in stock. The watch is traditional, elegant and stylish.

Read more
Hi,

Thank you for the great feedback.

We are delighted you are happy with your shopping experience with House of Watches during your purchase of the Rotary Mens 9ct Gold Strap Watch GS11476-03 and that you took advantage of our 'Next Day' delivery which was included FREE for over £100 spends.

Kind Regards

Customer Care Team
18-Apr

Armani Exchange Ladies Two Tone Stone Dial Bracelet Watch AX5370

Service
Product

Service rating : Excellent and really fast
Product: Bought it for a present,so can't comment

Read more
Hi,

Thank you for the great feedback.

We are delighted that you are happy with the speed of delivery and level of service we provided during your purchase of the Armani Exchange Ladies Two Tone Stone Dial Bracelet Watch AX5370.

We look forward to your next purchase from us.

Kind Regards

Customer Care Team
18-Apr

Citizen Mens Eco Drive Watch CA0265-59E

Service
Product

Service rating : Service was great product arrived in good time
Product: Lovely watch

Read more
Hi,

Thank you for the great feedback.

We are delighted that you are happy with the high level, fast service we provided during your purchase of the Citizen Mens Eco Drive Watch CA0265-59E

Check out our website regularly for special offers and promotions!

Kind Regards

Customer Care Team
17-Apr

Casio Blue Strap Watch F-91WC-2AEF

Service
Product

Very very quick delivery

Read more
Hi,

Thank you for the great feedback.

We are delighted you are happy with your shopping experience with House of Watches and your purchase of the Casio Blue Strap Watch F-91WC-2AEF and that you took advantage of our Fast and Free delivery option.

Kind Regards

Customer Care Team
16-Apr

Skagen Mens Klassik Steel Brown Strap Watch SKW6085

Service
Product

Service rating : Very happy with service and impressed with quick response
Product: The watch was present for my son and he likes his new watch very much thank you

Read more
Hi,

Thank you for your wonderful feedback.

We are delighted that you are pleased with your purchase of the Skagen Mens Klassik Steel Brown Strap Watch SKW6085 and with the speed in which it was received.

We look forward to your next purchase from us.

Kind Regards

Customer Care Team
15-Apr

Citizen Mens Red Arrows Watch CA0080-03E

Service
Product

Very competitive price and quick delivery.
Very pleased and will use House of Watches again.

Read more
Hi,

Thank you for your great feedback.

We are delighted to hear of your positive shopping experience using The House of Watches website.

We work continuously hard to ensure our website is up-to-date with the latest products, promotions and special offers to ensure that we are as competitive as we can be and are pleased to read that you are happy with your purchase of the Citizen Mens Red Arrows Watch CA0080-03E.

Kind Regards

Customer Care Team
15-Apr

Fossil Mens Chronograph Watch CH2564

Service
Product

I would have given an excellent rating but the poor packaging resulted in the presentation box being damaged.

Read more
Hi,

Thank you for your feedback.

We are sorry that you are not 100% happy with your shopping experience with House of Watches and your purchase of the Fossil Mens Chronograph Watch CH2564 and in particular the packaging of your product.

If timescales and circumstance allow, please contact a member of our Customer Care Team who will be happy to assist and make a request for replacement packaging to be dispatched out to you.

Please contact us on Tel: 01384 880682. Our lines are open weekdays 8.30am-5pm and weekends 10am-4pm.

Kind Regards

Customer Care Team
15-Apr

Swarovski Ladies Daytime Bracelet Watch 5095600

Service
Product

Service rating : Arrived quickly
Product: Watch arrived quickly and prices are competitive

Read more
Hi,

Thank you for your brilliant feedback.

We are delighted that you are pleased with your Swarovski Ladies Daytime Bracelet Watch 5095600 and the speed in which it was received.

Our aim is to provide a good quality service through Royal Mail and provide our customers with varied delivery options to suit their requirements.

We look forward to your next purchase from us.

Kind Regards

Customer Care Team
14-Apr

Citizen Ladies Eco-Drive 180 Watch EW1270-06A

Service
Product

Service rating : Very efficient.
Product: Comfortable size, not too big and clumsy and yet the figures are clear and easy to see at a glance. I am very pleased with my purchase.

Read more
Hi,

Thank you for the great feedback.

We are delighted that you are happy with the speed of delivery and level of service we provided during your purchase of the Citizen Ladies Eco Drive 180 Watch EW1270-06A.

We pride ourselves in maintaining a high level of efficiency throughout the whole order process and are pleased yours was such a positive customer experience.

Kind Regards

Customer Care Team
13-Apr

Swarovski Ladies Crystalline Gold Plated Watch 5200339

Service
Product

Service rating : Very fast service.
Product: Very chuffed with this watch as I saved £60 on the price. I popped into a Swarovski shop and they adjusted my strap for free. Best Regards, Val

Read more
Hi,

Thank you for the great feedback.

We are delighted you are happy with your shopping experience with House of Watches and your purchase of the Swarovski Ladies Crystalline Gold Plated Watch 5200339.

We do offer a watch adjustment service. This can be done either before or after purchase.

If you wish the watch to be altered prior to dispatch you can add this into the comments box on the final checkout page and this will be altered prior to packing.

Alternatively upon receipt of your watch, you can Contact Our Customer Care Team on Tel: 01384 880682 who can give full details on how to return the watch back to us for adjustment. Our lines are open weekdays 8.30am-5pm and weekends 10am-4pm.

Kind Regards

Customer Care Team
13-Apr

Sekonda Unisex Nurse Fob Watch 4363

Service
Product

Very smooth and so fast (next day delivery) on standard delivery time....

Read more
Hi,

Thank you for the great feedback.

We are delighted you are happy with your shopping experience with House of Watches and your purchase of the Sekonda Unisex Nurse Fob Watch 4363 and that you took advantage of our Fast and Free delivery option.

Kind Regards

Customer Care Team
13-Apr

Timex Waterbury Mens Gold Plated Chronograph Strap Watch TW2P75300

Service
Product

Service rating : Customer service was ok, great correspondence but the answers were weak and it takes a lot of back and forth to get what I'm looking for.
Product: I haven't even received it yet so can't say if it's good or not.

Read more
Hi,

Thank you for your feedback.

We pride ourselves in maintaining a high level of customer service and are delighted to read that upon contacting our Customer Care Team your enquiry was dealt with efficiently and order processed speedily, we aim to respond to all our customer emails within 48 hours.

If you have any further queries please do not hesitate to contact our team on 01384 880682. Our lines are open weekdays 8:30am-5pm and weekends 10am-4pm.

Thank you for shopping with us.

Kind Regards

Customer Care Team
11-Apr

Casio Mens Sport Alarm Chronograph W-214HC-4AVEF

Service
Product

Service rating : Good easy to use website, efficient delivery service.
Product: It's a Casio, they're always reliable and trustworthy.

Read more
Hi,

Thank you for your great feedback.

We are delighted to hear of your positive shopping experience using the House of Watches website.

We work continuously hard to ensure our website is as user friendly as possible and are glad that you found it easy to navigate and locate the Casio Mens Sport Alarm Chronograph W-214HC-4AVEF, you desired to purchase.

Kind Regards

Customer Care Team
11-Apr

Citizen Mens Eco-Drive Watch AT4000-02E

  • Customer also reviewed:
  • Rosa Lea Silver Cubic Zirconia Open Heart Gift Set E613280+P613375 GWP
Service
Product

Service rating : Good Service
Product: Ok so far

Read more
Hi,

Thank you for your great feedback.

We are delighted that you are pleased with your online shopping experience with us during purchase of the Citizen Mens Eco-Drive Watch AT4000-02E and hope that you may be potentially shopping again through www.houseofwatches.co.uk in the future.

Kind Regards

Customer Care Team
10-Apr

Seiko Mens Solar Watch SSC269P9

Service
Product

Very competitive price and fantastic, quick delivery.
Website is easy to navigate and quick to search.
Very pleased and will use House of Watches again.

Read more
Hi,

Thank you for your feedback.

We are delighted that you are pleased with your Seiko Mens Solar Watch SSC269P9 and that you found our website easy to use.

We work continuously hard to ensure our website is as up-to-date and as user friendly as possible and strive to improve the accessibility and process of ordering via our website even further in the near future.

Kind Regards

Customer Care Team