Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
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Service rating : Excellent service when booking but not so good with my further enquriesProduct: Mixed standards. Great in Auckland Sheraton in San Fransisco not very good
Thank you for all your help. The25-Feb-2018The team at Cromer we’re so patient and very helpfull. I am travelling alone but I know if there are problems they will be at hand immediately to solve them for me.They are going to be great success in Cromer.
Service rating : Customer service, as usual, was excellentProduct: The cabin met all our expectations. Excellent
Service rating : I have nothing but admiration for Michele Kirkbride for the way she organises holidays over and above what is normally provided by a travel agent.Product: We have stayed here twice before and cannot fault any of the facilities provided in this accommodation.
Excellent service as always!
Very pleasant and helpful .24-Feb-2018Provides an excellent service
the service was great and the staff made me so wellcome
Service rating : Friendly and efficient staff as always.Product: Cabin ok
Service rating : Professional, efficient and friendly. Gave good and knowledgable advice on locations of accommodation.Product: A centrally placed, well run and friendly hotel. Good value for money.
We have been very impressed by Tina Carr finding the holiday and
explaining all our queries in a professional manner
We have dealt with your company before when we lived in Morpeth
and have always been satisfied
We will definitely be using you in the future
John & Nancy Bennett
Very good in every way.
Made it very easy to book our holiday, no hard sales for extras. We wouldn't book our holiday with anyone else.
Fantastic team at Hays in Hythe ...
Lydia has been so helpful and patient with us. Have booked two holidays with Hayes this year following our lively holidays day last year with you.
Will fefinetely continue to use and promote you.
Ellie is absolutely brilliant! Very helpful
Danny looked after us and made sure everything went well
Excellent service as always.
Great work - good service given - prepared to research all options
Service rating : great service and sharing of info in support of our holidayProduct: whilst everything was good there was some sort of sparkle missing. Not sure what, but something
Aaron, once again found me what I requested. A big thank you to Aaron and all at Hays Travel in Romsey.
Service rating : WE WERE NOT GIVEN A CHOICE OF ROOM WHEN WE BOOKED WITH YOU.MY FATHER HAD SUPERIOR ROOM, AND WE WERE ONLY GIVEN STANDARD.Product: GOOD CHOICE OF HOTEL.
Sarah was very helpful can’t rate her highly enough
The we given was excellant
We found Elaine very helpful in booking our cruise.