HF Holidays Reviews

Consumer ratings of HF Holidays

Feedback for www.hfholidays.co.uk has been compiled from 12443 Customer Reviews

  • Feefo member since
  • 30/01/2013
  • HF Holidays has been helping people enjoy the great outdoors for over 100 years. Every year over 60,000 guests choose to travel with us to destinations all over the world. We're Britain’s largest walking and outdoor leisure holiday specialists. We have 19 UK Country Houses and work with carefully chosen partner hotels in Europe and worldwide, offering great food and high quality accommodation.

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Reviews

DateHolidayRatingCustomer ReviewReply from www.hfholidays.co.uk
1 Hour(s) ago

Europe Guided Walking Holiday La Palma

Service
Holiday

Service rating : Telephone attitude unhelpful and abrupt.
Product: Excellent hotel.
Good walks.
Competent leaders.

No Comment
6 Hour(s) ago

Europe Guided Walking Holiday La Palma

Service
Holiday

Service rating : Excellent overall
Product: Excellent overall

No Comment
6 Hour(s) ago

Europe Guided Walking Holiday La Palma

Service
Holiday

Service rating : good overall
Product: good range of walks

No Comment
7 Hour(s) ago

Europe Guided Walking Holiday La Palma

Service
Holiday

Service rating : I defected from Ramblers Worldwide because of your sympathy towards coeliacs.
Product: Good walks, adequate food, but the hotel was on the wrong (cloudy) side of the island.

No Comment
44 Hour(s) ago

Christmas Holiday Coniston

Service
Holiday

Service rating : Always found The holidays and breaks with HF amazing. Love the ethos behind the company. I travel on my own, always feel included and never feel lonely.
Product: Lots of special extras for this twixmas break.

No Comment
04-Feb

Europe Guided Walking Holiday Madeira

Service
Holiday

easy booking procedures, helpful staff when questions occur

No Comment
04-Feb

Europe Guided Walking Holiday Madeira

Service
Holiday

Service rating : We normally rate HF as excellent but of the three holidays we have purchases, the current one was the poorest - see box below for details.
Product: Whilst it was a good holiday we were slightly disappointed overall. The hotel was generally good although our room was infested with ants and its location meant that it was not easy to go out for an interesting evening stroll. The deafening music and dancing we were forced to listen to on the first evening ruined the meal and got the holiday off to a bad start. The leaders were good but the walking programme was poor with walks taking up too little of the day. The leaders notes appeared quite inadequate and distances, times and suggested break points unrealistic.The visit to Funchal was reasonable but it might have been better to go elsewhere because most trips went through/near Funchal and most guests went there for the free day. The walk down into the valley of the nuns seemed very unpopular - the local guide was excellent but the steep descent and slippery surface meant that talking to fellow guests and enjoying the views was at best difficult. The best walk was to the high region and although two were planned one had to be cancelled because of bad weather and replaced with a lavada walk - one lavada walk is probably enough because the linear nature make it difficult to chat to fellow guests and quickly becomes uninteresting. The short walk on the last day was excellent but should have been a half day walk rather than a full day one. The walks programme needs to be re-formulated.
A much less enjoyable experience that Lanzarote last January.

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No Comment
04-Feb

Worldwide Journeys Cuba

Service
Holiday

Service rating : We have been on several HF holidays and have usually enjoyed them.
Product: HF organisation and leaders were as good as ever. The Cuban people are the country's greatest asset. We found the history and culture very interesting. I learned a lot from the people I spoke to about the country, its past and hoped for future. Overall glad we went. However, there was too much time travelling on the bus and not enough walking: less is sometimes more, and fewer places visited in more depth would have been better. We particularly enjoyed Trinidad and the forest walks in Vinales and Las Terazas. Hotels were very variable. Staying at the casas particulares was a much better experience than hotels.
Food hygiene was a bit of an issue. Almost everyone in our group got stomach upsets and there was more than one case of food poisoning proper, so take enough anti-diarrhoea meds with you.

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No Comment
04-Feb

Europe Guided Walking Holiday Madeira

Service
Holiday

The hotel was very good. Loads of facilities and excellent cocktails and ice cream. The sea view rooms are well worth it. A couple of the walks and the sightseeing were very good. But some of the levada walks were a bit easy and a bit dull.

No Comment
03-Feb

Worldwide Journeys Cape Verde Island Hopping

Service
Holiday

Service rating : Very well organised for the first time that HF went to Cape Verde. The first local guide took us on a shorter not as described walk . Good personality but a bit lazy.second guide was adequate but got the impression that she did not enjoy her job.Third was a pleasure. Knowledgeable, adaptable professional
Product: Loved it but would have preference more time on Santander Antao less on Sao Vincent.

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No Comment
03-Feb

Christmas Holiday Bourton

Service
Holiday

Service rating : Only downside is the on-line booking, despite a recent update, is hard to navigate.
Product: The first time I have visited this house. Very well placed in Bourton and comfortable

No Comment
02-Feb

Worldwide Journeys Cuba

Service
Holiday

Service rating : Absolutely necessary for the HF Organisers to visit all Hotels on this holiday.
I was very horrified and disappointed re some of the hotels.
Product: The various standards at some of the hotels really warrants this grading.
Again HF organisers must check out all the Hotels visited.

Read more
Thank you for your feedback.

I was sorry to hear that you were disappointed with some of the accommodation on your holiday to Cuba.

We always try hard to offer varied and culturally interesting holidays but most importantly we hope that they are enjoyed by our guests.

I have passed your comments to our Worldwide Product Manager who will reply to you in person.

I do hope that we will be able to welcome you on another HF holiday in the future.

Kind regards
Toni

Toni McNulty
Customer Relations Manager
HF Holidays
02-Feb

Europe Guided Walking Holiday Lanzarote

Service
Holiday

Service rating : Good service
Product: Excellent weather and scenery

No Comment
01-Feb

Europe Guided Walking Holiday Lanzarote

Service
Holiday

Service rating : Wide variety of destinations and ability to book own flights is welcome.
Product: Good walking and a good group but we thought hotel was a bit run down and food was average to poor.

No Comment
01-Feb

Europe Guided Walking Holiday Lanzarote

Service
Holiday

Service rating : I am a habitual repeat customer so you must be doing something right!
Product: let down slightly by the standard of the (single) room, but otherwise a very good holiday.

No Comment
01-Feb

Europe Guided Walking Holiday Menorca

Service
Holiday

Service rating : That's twice in a row flight times haven't been changed - now all you need to do is provide flights from Birmingham! Booking was efficient and the payment systems are much better. You still need to adjust your print outs so they fit on a page of A4
Product: Menorca was lovely, great location for the hotel and some lovely coastal walking.

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No Comment
31-Jan

Worldwide Journeys Cape Verde Island Hopping

Service
Holiday

Service rating : Good to have an email before setting off to give tips and advice.
Product: Sandy was an excellent leader on this the first trip to CV.

No Comment
31-Jan

Worldwide Journeys Cuba

Service
Holiday

Service rating : i haven't travelled with HF before and the service before departure seemed efficient and responsive. There were some minor glitches on the holiday, but i think these were down to the Cuban tourist service and individual hotels rather than HF.
Product: i enjoyed the holiday overall, although with one or two minor reservations. Because the roads in Cuba are not great, the fact that we were trying to cram so many things in meant that we spent more time on the coach and therefore less time walking than i would have liked. But we saw loads and it was a very interesting holiday

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No Comment
31-Jan

Christmas Holiday Dolgellau

Service
Holiday

Service rating : For once the holiday info arrived in good time without it having to be requested.
Product: It was not Christmas, but New Year, and there was very little festive atmosphere.

Read more
Thank you for your feedback.

I was sorry to learn that, on this occasion, you didn't feel your holiday was as festive as expected. We do try hard to ensure that the holiday programme is as enjoyable as possible for all our guests.

I have forwarded your comments to my Head of Holiday Operations to take on board and improve where necessary for future holidays.

Thank you for taking the time to leave your feedback and I do hope we will be able to welcome you on another HF Holiday in the future.

Kind regards

Toni

Toni McNulty
Customer Relations Manager
HF Holidays
30-Jan

Worldwide Journeys Cuba

Service
Holiday

Service rating : Efficient booking and travel service
Product: Interesting holiday in Cuba, excellent guides both Brtitish & Cuban, hampered by Cuban bureaucracy and 3rd world infrastructure

No Comment
29-Jan

Europe Guided Walking Holiday Madeira

Service
Holiday

Service rating : we have enjoyed many HF holidays and in the great majority of cases have been very impressed by the standard of the leaders - this one no less so. Staff who man the desks and telephone also are always efficient and friendly. it's a great organisation, offering a huge range of locations.
Product: An excellent holiday with some outstanding walks. Leaders knowledgable and open and friendly. Hotel a good choice - food was bountiful, healthy and hearty. Plenyty of opportunity for swimming with three very diverse pools.

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No Comment
29-Jan

Worldwide Journeys Cuba

Service
Holiday

Service rating : I have always had good service from HF.
Product: The fact that my experience of the Cuban holiday was poor was not due to anything HF did or did not do. The leaders worked very hard to mitigate difficulties. The main problem was that so many tourists had gone to Cuba that the limited resources were stretched to breaking point regarding the availability and quality of hotels and b&b accommodations. Also food hygiene needs to be addressed. The incidence of upset stomachs and, at one point, full blown food poisoning was very high even by third world standards.

Read more
Thank you for your feedback.

I was sorry to learn that you found your holiday to Cuba a poor experience. We do always try to find holidays for our guests that are culturally stimulating, different, but always enjoyable and therefore it is disappointing to read your comments.

I will be passing your feedback to our Worldwide Product Manager to reply to you personally.

Assuring you of our best intentions at all times.

Kind regards
Toni

Toni McNulty
Customer Relations Manager
HF Holidays
28-Jan

Worldwide Journeys St Lucia

Service
Holiday

Service rating : The information provided was poor. Little information about the hotel - no mention of drinks facilities in the room nor that swimming towels would be provided. The booklet listed 3 free days and even though the 3rd free day did have a description of the outing. More proof reading would have helped.
Product: Full marks to HF for letting this holiday go ahead with only 9 participants! The St Lucian leaders (from Barefoot Tours) were brilliant, caring, always wanting the best for everyone, always sorting out problems and ensuring that everyone had a really good time. The hotel was excellent and it was a real bonus to set off early and get back in order to be able to use all the hotel facilities before the evening meal. Initially food delivery was slow but the leaders addressed this, the hotel responded and all was sorted. The meals taken away from the hotel were all excellent, especially at the Doc's, with local produce and local dishes. All in all one of the best HF holidays we have been on, and we have been on around 30.

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No Comment
28-Jan

Worldwide Journeys Cuba

Service
Holiday

Service rating : The booking arrangements were very efficient indeed and the HF leader professional friendly and helpful. However, the information was not at all accurate about the holiday. This was a 2750 mile bus rigid tour which had little in the way of walking. There were large changes to the advertised itenary
Product: An ordeal not a holiday- beset by long delays on the bus for paper work for stays in unspeakably bad accommodation for the most part and enforced monotonous meals. There was no flexibility in responding to activities that did not happen from the group far far too long on the bus and disappointing experiences. Little walking and changes where often chaotic and imposed.Glad to be home. This holiday falls well short of HFs reputation and standards.

Read more
Thank you for your feedback.

I was sorry to hear of your disappointment in the holiday to Cuba. We always try hard to find a holiday for our guests that will, in turn, be culturally interesting but most importantly, enjoyable.

All feedback is taken very seriously and I have ensured that your comments will be replied to personally by our Worldwide Product Manager.

Assuring you of our best intentions at all times.

Kind regards
Toni

Toni McNulty
Customer Relations Manager
HF Holidays
28-Jan

Europe Guided Walking Holiday Lanzarote

Service
Holiday

Always well organised guided walking holidays

No Comment