HF Holidays Reviews

Consumer ratings of HF Holidays

Feedback for www.hfholidays.co.uk has been compiled from 8576 Customer Reviews

  • Feefo member since
  • 30/01/2013
  • HF Holidays has been helping people enjoy the great outdoors for 100 years. Every year over 50,000 guests choose to travel with us to destinations all over the world. This makes us Britain’s biggest walking and outdoor leisure holiday specialists offering a great range of Walking, Cycling and Leisure Activities holidays. We have 19 UK Country Houses and work with carefully chosen partner hotels in Europe and worldwide, offering great food and high quality accommodation. Most of our holidays have planned evening activities making our holidays fun and sociable.

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Reviews

DateHolidayRatingCustomer ReviewReply from www.hfholidays.co.uk
35 Minute(s) ago

Europe Guided Walking Holiday Mayrhofen

Service
Holiday

This year, for the first time ever, I had to make a lot of phone-calls about my booking. I booked 2 consecutive weeks, but the first was still in the 'early season' when only one week was offered, which meant that technically I was booking 2 consecutive holidays rather than a single 2-week holiday. The problem seemed to stem from the person who processed my booking spelling my surname in 2 different ways. But it wasn't helped by staff not getting back to me when they said they would, so that the ball was always back in my court. It certainly seemed to me that a little more care at the office end would have saved a lot of hassle.

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No Comment
4 Hour(s) ago

Europe Guided Walking Holiday Lofoten Islands

Service
Holiday

Service rating : All very well organised, friendly and professional.
Product: An excellent variety of walks that showed us many aspects of the Lofoten islands.

No Comment
6 Hour(s) ago

UK Guided Walking Holiday Abingworth

Service
Holiday

Thoroughly enjoyed the ambience of the week-end the staff were brilliant & the location superb

No Comment
6 Hour(s) ago

Europe Guided Walking Holiday Baska Voda

Service
Holiday

Service rating : Well organized other than the fact that there have to be more flights arranged from airports other than Gatwick. Guests in the north of the country are made to pay a supplement which equates to basic return fare on a Ryanair flight.
Product: Superb walking in a beautiful area. HF have been going to Baska Voda for some years so any problems were ironed out years ago.

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No Comment
9 Hour(s) ago

Europe Guided Walking Holiday Selva

Service
Holiday

Service rating : Much prefer original method of online booking as I could tell how fully booked the holiday was and how many couples and singles there were booked. Travelling from the other side of the world it is important to know the holiday has enough bookings to go ahead, and as a single I've found from experience it is better if there are at least a few other singles on the holiday as couples tend to want to stick together and aren't as inclusive.
Product: Excellent leaders, walks and accommodation. However the amount of descent was considerably more than indicated on HF website so caused problems for me as I have knee issues with prolonged steep descent.

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No Comment
11 Hour(s) ago

UK Leisure Activities Holidays Coniston

Service
Holiday

Had a very good time except the quality of my accommodation

No Comment
11 Hour(s) ago

Country House Breaks Freshwater Bay

Service
Holiday

Service rating : Service from ringing to book the holiday and through our stay was attentive to our wishes and requirements, friendly and personal.
Product: Hotel situation was excellent. Food was best we have had at HF hotels and staff were very friendly.

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Thank you for reviewing your recent Self-guided Country House Escape to Freshwater Bay. We're really pleased that you enjoyed your HF Holidays experience and felt looked after. We look forward to welcoming you back again soon.

HF Holidays Ltd.
12 Hour(s) ago

UK Guided Walking Holiday Beddgelert

Service
Holiday

Service rating : Up to the usual high standard
Product: Great location and walks

No Comment
13 Hour(s) ago

UK Guided Walking Holiday Coniston

Service
Holiday

Service rating : The HF concept of guided walking works well, especially in this lovely setting.
Product: The HF Monk Coniston house is extremely well run with exceptional staff who ensure a lovely welcoming atmosphere for a very enjoyable holiday.

No Comment
13 Hour(s) ago

UK Leisure Activities Holidays Coniston

Service
Holiday

Unfortunately the holiday was spoiled by hot food being served lukewarm.

No Comment
24 Hour(s) ago

UK Guided Walking Holiday Derwentwater

Service
Holiday

Service rating : Great
Product: Excellent

No Comment
27 Hour(s) ago

Europe Guided Walking Holiday Montelupo

Service
Holiday

Service rating : Always found staff very helpful.
Product: Fabulous hotel, surroundings and walking. Would definitely go again and have told all of our walking friends to try it! In particular, we thought Rebecca was an outstanding leader: full of fun, VERY well informed, considerate and kind. She hugely added to our enjoyment over the week.

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No Comment
28 Hour(s) ago

Abroad Leisure Activities Holiday Kerry & Cork

Service
Holiday

Service rating : A bit disorganised but this was mainly due to the hotel being too busy and too slow
Product: Would have been better in May I was told as area was so busy. Hotel location was misleading, it was called Kenmare Bay Hotel, but was far from the bay (20 minutes). Expensive

No Comment
30 Hour(s) ago

Country House Breaks Abingworth

Service
Holiday

Service rating : As this was my first solo walking holiday I didn't have any prior expectations. The different levels of walks or outings were explained by the leaders the night before. This gave you an excellent choice of activities to suit different levels of fitness or interests. I am planning to book another holiday soon and have recommended HF Holidays to friends, relatives and clients.
Product: A warm welcome from the moment I arrived. The leaders were all very knowledgeable and helped me decided on the best activities. One leader carried a very heavy nature book so we could look up the names of birds, butterflies and wild flowers. I felt confident in attempting more difficult walks knowing I would be looked after. I choose the easier walk on the last day so we could stop to identify wildlife. The food at the hotel was plentiful and excellent. The management were very nice and it showed in the staff's attitude to the guests which was always cheerful and friendly.

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No Comment
37 Hour(s) ago

Europe Guided Walking Holiday Seefeld

Service
Holiday

Service rating : Overall good. Messages left re incorrect name not fixed until I called a second time
Product: Lovely leaders, great company, stunning scenery, great easy walks. Good for those new to walks, for those bit less fit or building fitness etc. Hotel food was really good, varied, high quality, plentiful, but not heavy.

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No Comment
37 Hour(s) ago

UK Guided Walking Holiday Church Stretton

Service
Holiday

Service rating : Food & staff good........ Room was clean but off a poor standard, in need of a refurb and carpet in bathroom is not acceptable.
Product: Chose easier walks but I and others in the group found them to hard!!
Info on walks in brochure should be more detailed.

No Comment
04-Jul

Europe Guided Walking Holiday Mayrhofen

Service
Holiday

Service rating : Prompt service when holiday put on request. Obliging staff.
Product: Very experienced guides who used their initiative in planning walks suitable to the weather conditions. Too much emphasis placed on afternoon tea. Should be described as an extra if back on time so be it but not a consideration regarding lengths/times of walks. Hardly an important factor on a walking holiday

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No Comment
04-Jul

Worldwide Journeys Alaska

Service
Holiday

Service rating : HF have the reputation of being very reliable and providing a very good quality service, my holiday in Alaska proved this to be true.
Product: The tour company that HF used in Alaska were excellent, hard working adaptable resourceful and knowledgeable. Their rep made the holiday the great success that it was.

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No Comment
04-Jul

UK Leisure Activities Holidays Glen Coe

Service
Holiday

Service rating : Would like precise details about the correct pick up points for Glasgow Airport and indeed Glasgow bus station, St the airport I was told to go to bus stops 1&2 and that the HF coach logo would be displayed. This was not correct for both statements! Travelers from the bus station found the same problems!
Product: A very enjoyable holiday.

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No Comment
04-Jul

Abroad Leisure Activities Holiday Kerry & Cork

Service
Holiday

Service rating : Holiday was very good and enjoyable. Booking process had several errors which sometimes proved difficult to correct.
Product: We were taken to excellent sites for photography with an expert always on hand to help.

No Comment
04-Jul

Europe Guided Walking Holiday Kerry & Cork

Service
Holiday

Service rating : As always, efficient and reliable
Product: Delightful area that exceeded expectations

No Comment
04-Jul

Worldwide Journeys The Azores

Service
Holiday

Service rating : Can be relied upon for a good holiday experience
Product: Well constructed tour but could do with a bit more walking

No Comment
04-Jul

UK Guided Walking Holiday Malhamdale

Service
Holiday

Service rating : I can't give excellent though I would like to.
The website needs updating, it is too slow,does not allow "go back" quickly, and most importantly there is no date page which shows which European holidays are available for any date, nor which holidays are available from which airport.
There is still a bit of an amateurish feel about things.
However the refurbishment of Malhamdale had not reached our room!
Product: I wish I could give excellent, but there are some niggling things!
The weather was excellent!

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No Comment
04-Jul

Country House Breaks Haytor

Service
Holiday

Always good, but quite expensive

No Comment
04-Jul

UK Guided Walking Holiday Abingworth

Service
Holiday

Service rating : HF always enjoyable; you know what you are getting at their UK houses.
Product: Abingworth a lovely house in a good location. Comfy room but use of duvet without sheet meant I was too hot with it on and not warm enough with it off!

No Comment