Gems TV Reviews | Gemporia.com Reviews

Consumer ratings of Gems TV Reviews | Gemporia.com

Feedback for www.gemporia.com has been compiled from 210677 Customer Reviews

  • Feefo member since
  • 26/04/2013
  • Gems TV | Gemporia offers the very best in stylish, affordable and responsibly made jewellery. At Gems TV | Gemporia, we believe that beautiful jewellery shouldn’t cost the earth, nor should it be mass produced or run of the mill.

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Reviews

DateProductRatingCustomer ReviewReply from www.gemporia.com
08-Feb

Polished Wooden Jewellery Box for 50 Rings

Ecxellent

No Comment
08-Feb

0.44ct White Topaz Sterling Silver Milano Horse Shoe with Star Charm

  • Customer also reviewed:
  • Sterling Silver Milano Holder Charm Converter

Always deliver amazing products!!!! Thanks Gems.

No Comment
08-Feb

Size R to S 1.04ct Serenite Sterling Silver Ring

  • Customer also reviewed:
  • Size R to S Baltic Cognac Amber Sterling Silver Ring

Ordered via App

Read more
No Comment
08-Feb

94.94cts Genuine Jade Sterling Silver Bracelet

  • Customer also reviewed:
  • 0.10ct Zambezia Morganite Gold Plated Sterling Silver Pendant
  • 0.28ct Changbai Peridot Sterling Silver Pendant

Excellent product's and service.

No Comment
08-Feb

Size N to O 1ct Diamond 9K Gold Tomas Rae Ring

  • Customer also reviewed:
  • Padparadscha Colour Quartz & White Topaz Sterling Silver Pendant ATGW 9.02cts
  • Size P to Q 1ct Certified Diamond 9K Gold Tomas Rae Ring
  • etc.

It is still Gemporia's policy to charge you fr postage and send substandard products to you meaning you have to return them. Yes they may pay for the return postage (tho they credit your account if it costs more than £2.95 forcing you to buy more to see the money back) but they don't credit you for sending the broken items to you in the 1st place. Absolutely NO Quality Checks can possibly be going on here.

Read more
Thank you for your feedback.

Please accept our apologies, unfortunately due to the late hour, we have not been able to call you today regarding your feedback.

We are sorry to hear that the item purchased was received in the condition you have described. Occasionally items can be damaged in transit, however, if the fault described appears to have occurred prior to the shipping process please accept our sincere apologies for any inconvenience or disappointment that has been caused as a result of this oversight. Your comments and concerns regarding your recent experience are appreciated and have been passed on to the relevant departments for further consideration. However, please be assured that all of our items are assessed by our quality control department prior to dispatch, and you are also covered by a six month warranty for faulty items.

Please return the item to us, and, once received, we will process your return as soon as possible. We will also refund the cost of the return postage on to your card, if the item is deemed to be faulty. If you return an item that is deemed to be faulty upon return inspection, provided that this was the only item listed on the order, we will also refund your original postage charge.

If you would like to discuss this further, or if you require any further assistance, please do not hesitate to contact our Help Team.

Kind regards,
Kerry Martin
Customer Service
08-Feb

Size P to Q Tanzanite & White Topaz Sterling Silver Embrace Ring ATGW 0.57cts

Excellent

No Comment
08-Feb

Size L to M 1/4ct Diamond 9K Rose Gold Ring

Great service always polite.

No Comment
08-Feb

Size N to O 1ct Diamond 9K Gold Tomas Rae Ring

Slow to send orders. Same reply again and again regarding the fact they constantly send out faulty goods and I have to pay for the delivery of it. Yes I get the return costs refunded, but I don't see why I should also pay to have them sent to me.

Read more
Thank you for your feedback.

Please accept our apologies, unfortunately due to the late hour, we have not been able to call you today regarding your feedback.

We are sorry to hear that the item purchased was received in the condition you have described. Occasionally items can be damaged in transit, however, if the fault described appears to have occurred prior to the shipping process please accept our sincere apologies for any inconvenience or disappointment that has been caused as a result of this oversight. Your comments and concerns regarding your recent experience are appreciated and have been passed on to the relevant departments for further consideration. However, please be assured that all of our items are assessed by our quality control department prior to dispatch, and you are also covered by a six month warranty for faulty items.

Please return the item to us, and, once received, we will process your return as soon as possible. We will also refund the cost of the return postage on to your card, if the item is deemed to be faulty. If you return an item that is deemed to be faulty upon return inspection, provided that this was the only item listed on the order, we will also refund your original postage charge.

If you would like to discuss this further, or if you require any further assistance, please do not hesitate to contact our Help Team.

Kind regards,
Kerry Martin
Customer Service
08-Feb

Size N to O Black Spinel & White Topaz Sterling Silver Ring ATGW 11.70cts

Great service - actually arrived earlier than they'd said.

No Comment
08-Feb

Swiss Blue Topaz & White Zircon 9K White Gold Pendant ATGW 7.30cts

Very pleased with service as always. I emailed a query and received a reply within a hour.

No Comment
08-Feb

1.97ct White Topaz Gold Plated Sterling Silver Earrings

  • Customer also reviewed:
  • Size N to O Droplet 9K Rose Gold Stacker Ring
  • Size N to O 9K Rose Gold Twisted Wire Stacker Ring

good service arrived promptly

No Comment
08-Feb

Size R to S Tucson Green Fluorite & White Topaz Sterling Silver Ring ATGW 3.73cts

Latest

EASY TO ORDER AND HELPFUL STAFF. GREAT PRICES


08-Feb-2016
Great products. Wish it was a bit more less chat and get on with the sales on the shows. They always run late and we have heard it all before how rare the items are. If you like it you will buy and knowing how rare it is makes little difference unles you aim to sell on.

Read more
No Comment
08-Feb

Size P to Q AAA Tanzanite & Diamond 18k Gold Tomas Rae Ring MTGW 2.40cts

  • Customer also reviewed:
  • Size P to Q 1.61ct Csarite® 9K Gold Ring
  • Size P to Q 1ct Diamond 9K Gold Tomas Rae Ring

I HAVE YET TO RECEIVE A RING THAT ACTUALLY LOOKS LIKE THE QUALITY THEY SHOW ON TV

Read more
Thanks for your feedback.

We are sorry to hear that you are unhappy with your recent purchase.

Although, we try to ensure that our online and televised images are accurate representations of our items, items can look different under studio lighting and natural variations within gemstones means that each piece is unique. As they are natural gemstones, there can be colour variation between Tanzanite stones and as Tanzanite is trichotic in nature the colour properties will show blue, violet and yellow. Therefore, there will be variations between Tanzanites with the same 'A' grading. However, if you are unsatisfied with the item, please feel free to return the item to us under the 30 day money back guarantee.

If you would like to discuss this further, or require any further assistance, please do not hesitate to contact our Help Team.

Kind regards,
Kerry Martin
Customer Service
08-Feb

Size N to O AA Tanzanite & Diamond Sterling Silver Ring ATGW 1.32cts

  • Customer also reviewed:
  • Size N to O Madagascan Ruby & White Topaz Sterling Silver Ring ATGW 2.86cts (F)

Great service!

No Comment
08-Feb

Size T to U 1.22ct Harlequin 9K White Gold Ring

  • Customer also reviewed:
  • 2.47ct Rio Grande Lavender Quartz Sterling Silver Pendant
  • Size T to U Rhodolite Garnet & White Topaz Sterling Silver Embrace Ring ATGW 0.89cts
  • etc.

Always fantastic

No Comment
08-Feb

Polished Wooden Jewellery Box for 50 Rings

Latest

I love watching Gems as it makes a nice change from listing to all of the bad news that is going around now a days, and it is a welcome relief from all of that.


08-Feb-2016
I love watching Gems as any other channel is all bad news and Gems is like a breath of fresh air so I will continue to watch Gems.

Read more
No Comment
08-Feb

Akoya Cultured Pearl 9K Gold Earrings

consistently good service from a reputable company

No Comment
08-Feb

Mother of Pearl Gemmes De Gstaard Roller Ball Pen

  • Customer also reviewed:
  • Sterling Silver Kama Star Charm
  • Black Spinel & White Topaz Sterling Silver Kama Hearts Charm ATGW 0.08cts

Never shop anywhere else, love them.

No Comment
08-Feb

0.43ct Zambian Emerald 9K Gold Pendant

Excellent service as always

No Comment
08-Feb

7.08ct Sakota Emerald Sterling Silver Bracelet

good service

No Comment
08-Feb

Size L to M Zambian Amethyst & White Topaz Sterling Silver Ring ATGW 1.97cts

  • Customer also reviewed:
  • 30" Sterling Silver Mini Spiga Chain 4.20g

Good service as always

No Comment
08-Feb

24" Sterling Silver Sliding Serpentina Chain

I can't see myself buying jewellery anywhere else now - Gems TV has got the edge with their beautiful and diverse range of quality products and superb customer service.

Read more
No Comment
08-Feb

Size L to M Diamond Sterling Silver Set of 3 Stacker Rings

  • Customer also reviewed:
  • Black Spinel & White Topaz Sterling Silver Kama Hearts Charm ATGW 0.08cts
  • Size L to M Two Tone Set of 3 Stacker Rings

I love how everyone is polite and helpful

No Comment
08-Feb

Size N to O Rio Golden Citrine & White Topaz Sterling Silver Ring ATGW 1.83cts

Everyone is polite and helpful

No Comment
08-Feb

Size J to K Sterling Silver Ring

  • Customer also reviewed:
  • Size J to K Tocantine Garnet & White Topaz Sterling Silver Ring ATGW 1.35cts

Love Gems! I can't fault the quality of the products, the customer service is top notch too.

Read more
No Comment