Discerning Collection Reviews

Consumer ratings of Discerning Collection

Feedback for www.discerningcollection.com has been compiled from 659 Customer Reviews

  • Feefo member since
  • 12/11/2012
  • A truly specialist tour operator offering unique boutique hotels, private villas with pools, rural retreats and select apartments in unspoilt resorts. Our current destinations include Turkey, the Greek Islands of Crete and Kefalonia, some stunning scenic areas of Mallorca and the fascinating year-round destination of Morocco, including boutique hotels and riads in Marrakech. All of our accommodation has been hand-picked by our team of travel professionals we will always treat you as an individual with different needs and will never take your custom for granted.

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Reviews

DateProductRatingCustomer ReviewReply from www.discerningcollection.com
25 Hour(s) ago

Likya Residence and Spa

Service
Product
Latest
Service
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Service rating : Brilliant
Product: Improving all the time

28-May-2017
Excellent

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No Comment
43 Hour(s) ago

Domes Noruz

Service
Product

Service rating : Tried hard (and succeeded) to provide good service
Product: Staff were absolutely excellent. Accommodation first class

No Comment
27-May

Asfiya Sea View Hotel

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Service rating : Excellent service from booking holiday to rep Laura at resort,will book with them again for sure.
Product: Asfiya Seaview Hotel l so love it here the views are to die for, nice rooms good food and the staff are fantastic . I cannot wait to return, if you have not been to Kalkan l suggest you go and stay at the Asfiya Seaview you will not be disappointed

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No Comment
26-May

Likya Residence and Spa

Service
Product

Service rating : Flight, transfer and Kalkan rep, all excellent
Product: Very good service, excellent food, a very special hotel.

No Comment
17-Apr-2017

L'Heure Bleue

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Service rating : Charlie was very knowledgeable & attentive.
Product: On arrival at 9.30pm we were served supper, on our laps, in a freezing cold lounge. Breakfast was served in a cold courtyard with no rugs available. For a Relais Chateau Hotel this is not acceptable.

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Thank you for your feedback and although I know that you have spoken with Charlotte at length, I would like to formally apologise for the lack of attention and consideration you received during your stay at L'Heure Bleue. We have made the management aware of the failings and will ensure that this will not happen again. We have also informed our agents of the 'sales pitch' on the excursion that you went on and as you know we have already made amends here. As a guest that has travelled with us many times it is even more disappointing when the service is not up to standard. I hope you will see this as a blip and once again please accept the sincere apologies from all of us at The Discerning Collection.

Nick Wrightman
Managing Director
12-Apr-2017

Riad Hikaya

Service
Product

Service rating : Discerning Collection is a gem of a travel agents....we recommend them to everyone as a complete 5* service. The attention to detail & the personal touches are superb.
Product: An Arabian Dream of somewhere to stay. The attention to detail & the lovely service make it a "must go back" place.

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No Comment
28-Mar-2017

Darhani

Service
Product

Service rating : Excellent advice on location and what to see and do which enabled us to make the most of our short break
Product: Located on a quiet street it's easy to forget you are in the midst of the Medina. Wonderful friendly staff. Would definitely stay again.

No Comment
27-Mar-2017

Asfiya Sea View Hotel

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Service rating : Excellent service from the time you first make contact. Team very helpful and very knowledgeable about the resort area and accommodation. We particularly like the fact that at the booking stage everything is done for you - accommodation, transfers, flights and seat reservations. Why waste time doing everything yourself on the internet when Discerning do it for you and very competitively as well. We have already booked our sixth holiday to Turkey with Discerning Collection.
Product: We love the Asfiya Sea View Hotel. This year will be our third consecutive year that we will be are staying there. Facilities are excellent, staff more than helpful, and ideally situated a short and pleasant walk into the center of Kalkan. We would not stay anywhere else in Kalkan.

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No Comment
02-Dec-2016

Riad el Zohar

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Product

Service rating : Excellent communications from The Discerning Collection.
Product: Terrific accommodation and Allan is a very helpful and knowledgeable owner.

No Comment
30-Nov-2016

Likya Residence and Spa

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Service rating : The service at the booking stage and the reps service at the hotel was excellent
Product: The service at the hotel was excellent no cause for complaint, staff all very helpful

No Comment
29-Nov-2016

Likya Gardens Hotel

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Service rating : I found the service very good in keeping me informed about the timing before our start of holiday.
Product: We have stayed at Likya Gdns before and knew what we could expect, this is a very nice hotel and we will go back again.

No Comment
29-Nov-2016

Likya Residence and Spa

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Product

Service rating : We have travelled with Discerning Collection before, we find them first class, far better than other companies we have used.
Product: From start to finish everything went like clockwork.
The Hotel is superb with excellent service.

No Comment
05-Nov-2016

Deniz Feneri Lighthouse

Service
Product
Latest
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Service rating : Personal, efficient and individual
Product: This was our second visit and standards remain high- great staff - always professional but welcoming - they always feel like friends by the time you leave!!

05-Nov-2016
The product may not be the cheapest out there - but you certainly get what you pay for - this is no hassle, quality holidays for grown-ups!

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No Comment
31-Oct-2016

Likya Residence and Spa

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Product

Service rating : Spot on ... you feel in safe hands :)
Product: Stunning. Location / setting / ambience / staff / food ... all wonderful :)

No Comment
28-Oct-2016

Asfiya Sea View Hotel

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Service rating : They have always served us well and I would recommend
Product: I was very pleased with the Asfiya Sea View Hotel for the second year running. It has excellent facilities and hard working, professional staff

No Comment
28-Oct-2016

Asfiya Sea View Hotel

Service
Product

Service rating : From booking with Beata to our rep in resort, everything was perfect.
Product: From cleaning staff to managerial staff, again perfect. Hope for their sakes that things in Kalkan and Turkey in general, pick up for next year

No Comment
27-Oct-2016

Villa Selene

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Service rating : As ever, the service from first enquiry with Betene, the booking process, and in resort representation from Laura was excellent. The transfer service was excellent too. I just still wish there was a way to query prices onliine.
Product: Fantastic position next to the Asifia Hotel,ideal for a lazy lunch or breakfast if the mood took you, and an easy 10 minute walk to and from town in the evenings. The villa has everything you need, the beds are very comfortable and the pool was splendid.

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No Comment
27-Oct-2016

Villa Yakut

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Service rating : Very good every time
Product: A great holiday every time we go with this company

No Comment
27-Oct-2016

Likya Residence and Spa

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Service rating : As usual the holiday went like clockwork. Very good pre holiday contact too.
Product: This hotel is very special! We have been visiting for years and it is certainly an annual event. The hotel is in a lovely position, just ten minutes walk in to Kalkan. The restaurant serves outstanding food, but what makes this hotel first class is the care and attention of the staff - they are amazing!

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No Comment
27-Oct-2016

Per Astra

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Service rating : The service wa sok but overall I did not think the holiday was value for money
Product: The Per Astra was comfortable and had a fantastic location but service was not good and choice at breakfast was limited.

No Comment
27-Oct-2016

Likya Residence and Spa

Service
Product

Service rating : excellent from booking the holiday with beata and Charlie and the resort reps louise and laura. see you again in may
Product: excellent hotel in kalkan. nothing to much trouble for the staff from arriving to departing. see you again in October 2017

No Comment
27-Oct-2016

Likya Residence and Spa

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Service rating : Always excellent service
Product: All excellent staff great

No Comment
27-Oct-2016

Doria Hotel

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Service rating : Professional, helpful and friendly.
Product: Have stayed at this hotel a number of times. Always found the staff and facilities, very good.

No Comment
27-Oct-2016

Asfiya Sea View Hotel

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Service rating : Very friendly personal service.
Product: Wonderful staff , extremely friendly and helpful .
Hotel in an elevated position giving lovely views over the ocean.

No Comment
27-Oct-2016

Afroditi Villa

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Service rating : DC have a great team who tailored our holiday to suit our needs. There was a last minute hiccup which meant we had to change our return flights but DC handled it really well. This is what makes a company stand out for me, when there is a problem and it is handled quickly and doesn't cause unnecessary stress. Thanks guys, we had a really great time
Product: A superb boutique hotel owned and run by two genuinely lovely people. The beach is just 100 yds away and is one of the best beaches I have seen in Greece.

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No Comment