Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 346654 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

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Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
27-Mar

Black and brown reversible belt

The online order service was "OK" and the goods appear fine - time will tell! I was disappointed that I was unable to use a discount voucher - being told that the code was not recognised......thankfully, I had another and that code was recognised. Could I suggest you consider a rating of "Satisfactory" rather than just "Good" or "Poor" because my own instinct tells me that your service should have been rated as satisfactory however I have given the benefit of the higher rating on this occasion. (Instinct and experience of on line assessment companies also tells me that nobody will ever bother to do anything about this comment......go on, I dare you!!)

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No Comment
27-Mar

Classic fit non-iron black shirt

Problem with finding button to transfer items to shopping basket. It seems that this function is not always available at the first point here you have fully specified the shitrt you wish to buy. Shame!
Similarly, the page shows the option to enter voucher numbers on products where all possible reductions have already been implemented, but it is impossible to enter the voucher number; this may be working "as intended"; if so the intention needs to be changed: as an example, the voucher box could be filled with a statement such as "all possible vouchers already included".

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No Comment
26-Mar

Camel extra slim fit flat front non-iron chinos

Ordered these then realised that I had put the wrong postcode on the delivery address. I contacted CT when I realised that they had been out for delivery then were taken back to delivery hub. The next day I was told it would take another 5 days to change the postcode, so I cancelled the order. Then I received a call the next day from a CT representative, who told me if I wanted to reorder, they would wipe off the delivery charge and have them delivered by Parcelforce for Next day delivery on Friday. They didn't turn up. I have been charged and I have no information regarding where my team is, why it didn't turn up, but it is now around 11 days since my original order. I know it was my mistake for getting the postcode wrong, but 11 days?

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No Comment
25-Mar

Grey Padstow suede Derby shoes

  • Customer also reviewed:
  • Classic fit blue and purple spot print shirt
  • Classic fit berry red and white spot print shirt
  • etc.

Find using their online ordering service easy and precise, the best online company I have found. They do not take your monies until the order is dispatched and kindly tell you straight away if their will be a delay in one of the goods. No other company as far as I know do the same. Most take your money immediately and to hell with you there after when problems occur.

Good old fashioned service with morals more than I can say about other such companies !!

The best company for quality goods.

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No Comment
7 Hour(s) ago

Classic fit blue multi check washed Oxford shirt

  • Customer also reviewed:
  • Classic fit blue and green check washed Oxford shirt

You have creted a problem with your marketing schedule. A brochure and offer code arrives for existing customers, A TV campaign starts (probably to recruit new customers). I place an order using the code and next day receive a Facebook post offering the same shirts for £8 less-This is NOT the way to keep existing customers happy. I would point out that the cost of keeping me is less than recruiting new. After some discussion you agreed to refund the difference. This is really very dumb marketing-have a rethink or perhaps get a better Agency.

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No Comment
27-Mar

Copper merino wool crew neck jumper

Most websites are now tied into store offerings and offer Click + Collect services with Free returns to store. The relatively high delivery and return costs are off-putting. I work only a short walk from your Cambridge store and no items appear to be stocked in XS. I am therefore forced to use your website to try items on.

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No Comment
28-Mar

Burgundy Harlyn loafers

  • Customer also reviewed:
  • Adjustable shoe tree

I have been impressed with the manner and efficiency of the staff in your Leeds store as well as online. Phones are answered quickly,staff introduce themselves and the products are sent out quickly. Returns via Hermes are uncomplicated.
I think CTS online can be held up as exemplary as far as online businesses go.

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No Comment
27-Mar

Fuchsia merino wool v-neck jumper

I am now a pretty regular customer. I had problems with your website as it would not let me pay. I therefore went elsewhere.
Why is it that when i buy an item at full price you then offer it the following day at a discount ?. Not very fair !!.
I like CT and the quality is always good. I will keep watching.

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No Comment
26-Mar

Extra slim fit non-iron twill grey shirt

  • Customer also reviewed:
  • Extra slim fit cutaway collar non-iron twill grey shirt
  • Extra slim fit cutaway collar non-iron black shirt
  • etc.

Fast service. Best thing is shirt fit - you can get a shirt from a designer store in size S, M or L and hope it fits, and it may fit OK if you're lucky, but at Tyrwhitt you order by collar and shirt and cut (extra-slim, slim, regular) and you know you'll get a perfect fit. Buy 4 shirts for £100 and, for £25, you have a well-made beautifully fitting shirt you'll enjoy wearing.

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No Comment
26-Mar

Charcoal extra slim fit flat front chinos

CT service first class only let down by poor service from delivery company (Hermes) . A special thank you and praise for the great service provided by 'Gyn' throughout my discussions with CT to recover the lost item. He is a real credit to the CT organisation and thank you again.

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No Comment
26-Mar

Classic fit magenta stripe washed Oxford shirt

  • Customer also reviewed:
  • Slim fit sky blue stripe washed Oxford shirt
  • Slim fit stone washed textured shirt
  • etc.

First time I've used the online service, After reflecting that I've always liked the CT shirts that I've bought on the High Steet, I can order online, have a wider choice and be confident the same size will fit perfectly.
Was impressed with the choice and result. Recommended.

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No Comment
27-Mar

Slim fit non-iron twill pink shirt

  • Customer also reviewed:
  • Slim fit button-down collar non-iron business casual yellow shirt
  • Slim fit non-iron Prince of Wales blue and gold shirt
  • etc.

The quality of these shirts is a marked improvement on my previous purchase of four white shirts with cutaway collars. Within minutes of wearing, they look as if they have never been ironed. They crease very easily. I nearly returned those. This batch are of a different ilk.

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No Comment
28-Mar

Classic fit non iron imperial weave sky blue shirt

  • Customer also reviewed:
  • Classic fit non iron imperial weave lilac shirt
  • Classic fit cutaway collar non-iron poplin white shirt
  • etc.

Service is very good. Need a more cost effective return / exchange service. No free post bag / sticker etc. The Hermes offer for £2.80 but need to find somewhere for them to collect from isn't as good as most online retailers. CTShirts themselves are very good tho !!

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No Comment
29 Hour(s) ago

Extra slim fit semi-cutaway collar business casual oval dobby navy blue and white shirt

  • Customer also reviewed:
  • Extra slim fit semi-cutaway collar business casual textured royal blue shirt

Easy web site, well designed. Fast delivery with the important option of delivery without signature. Excellent offers of 4 shirts for £100 with added discounts and free delivery gets me every time. A quality shirt like this would cost double anywhere else.

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No Comment
28-Mar

Navy classic fit single pleat non-iron chinos

  • Customer also reviewed:
  • Olive green classic fit single pleat non-iron chinos

I first ordered these chinos order reference wuk02188361 in size 384 and returned them and reordered size 404, I was disappointed to find the price had changed a day later. My original order cost was £35.20 per pair ordered on 12/03/17. The reorder cost was £40.00 per pair ordered on 15/03/17. i am however happy with the quality and fit.

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No Comment
18 Hour(s) ago

Airforce blue slim fit flat front chinos

  • Customer also reviewed:
  • Slim fit semi-cutaway collar business casual blue and red spot print shirt
  • Slim fit semi-cutaway collar business casual blue and pink circle print shirt
  • etc.

First class service. Order arrived quickly and the quality of the clothes was excellent. The trousers came up smaller than expected however "returns" service was easy. I ordered the next size up, which arrived the next day with free postage.

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No Comment
26-Mar

Slim fit bengal stripe sky blue shirt

  • Customer also reviewed:
  • Navy and gold silk classic double stripe tie
  • Slim fit small gingham light pink shirt
  • etc.

Charles Tyrwhitt always delivers - love their shirts, ties and cuff-links. Their courier, Hermes, sometimes leave a much to be desired, however. Sometimes, they don't even bother ringing my doorbell and just drop a card saying they missed me, even when I was home . . . . I then have to go through the inconvenience of re-arranging re-delivery . . .

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No Comment
14 Hour(s) ago

Navy quilted jacket

  • Customer also reviewed:
  • Slim fit cutaway collar non iron bold stripe blue shirt
  • Dark pink silk classic textured dash tie
  • etc.

Good clear ordering process. Website clear to understand. Good clear communication throughout entire process. Order was a little earlier than expected due to items items being in stock ahead of their anticipated stocking but this wasn't an issue.

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No Comment
28-Mar

Slim fit two colour check blue shirt

  • Customer also reviewed:
  • Slim fit Egyptian cotton diamond texture sky blue shirt
  • Slim fit Egyptian cotton cavalry twill lilac shirt
  • etc.

The order arrived really quickly and was packaged well. The best feature is the option to specify a "safe space" for the courier, so that you don't need to be in at the delivery time. This sets CT apart from most other retailers.

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No Comment
27-Mar

Slim fit light brown lambswool hopsack jacket

Customer service is back to its normal excellent level.
One thing that I would be interested in is an offer on ties. You have an offer of 4 for £100 on shirts and I would be interested in an offer of say 4 for £75 on ties.

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No Comment
18 Hour(s) ago

Fuchsia silk classic plain tie

  • Customer also reviewed:
  • Classic fit non-iron twill white shirt
  • Classic fit semi-cutaway collar business casual puppytooth pink shirt
  • etc.

Because I chose to wait until the complete order was ready, it would have been helpful to have an update between order and delivery, as it took 4 weeks between the two. If I hadn't phoned for an update I would have been none the wiser.

No Comment
42 Hour(s) ago

Navy button neck merino wool jumper

  • Customer also reviewed:
  • Charcoal button neck merino wool jumper

Ordered my goods online - website good and easy to use as ever. Delivery prompt and very good delivery tracking service through Hermes. Marketing messaging at just the right frequency and always well put together with motivating offers

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No Comment
27-Mar

Slim fit non-iron twill white shirt

  • Customer also reviewed:
  • Slim fit non-iron twill lilac shirt

Very proactive marketing which encourages you to shop. The service is excellent online and they always have what I need. I find the in store service to be lacking in comparison however overall still very strong as a company.

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No Comment
17 Hour(s) ago

Blue slim fit seersucker stripe shorts

  • Customer also reviewed:
  • Red slim fit harline stripe shorts
  • Blue and sky stripe pique polo
  • etc.

However I used to buy all my casual shirts from you but you reduced the length of the sleeves so I no longer buy these from you. Its significant that all the models wearing casual shirts in your magazine and website all have the sleeves rolled up. While I also do this frequently I still prefer the option to have them down

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No Comment
27-Mar

Wine lambswool cable cardigan

  • Customer also reviewed:
  • Classic fit button-down collar non-iron business casual royal blue check shirt
  • Classic fit semi-cutaway collar business casual oval dobby navy blue and white shirt
  • etc.

I absolutely love the quality of the items from this company. I ordered some shirts recently in there sale. A few items were out of stock, but they kept me informed every time there was in update. Rare indeed these days.

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No Comment