Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 341267 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
1 Minute(s) ago

Navy slim fit flat front chinos

  • Customer also reviewed:
  • Charcoal slim fit flat front chinos

Good quality and well priced products delivered on time.

No Comment
14 Minute(s) ago

Classic fit non-iron Prince of Wales yellow and royal blue shirt

  • Customer also reviewed:
  • Classic fit non iron imperial weave white shirt
  • Classic fit non iron imperial weave blue shirt
  • etc.

Fast and efficient

No Comment
17 Minute(s) ago

Navy slim fit flat front non-iron chinos

Good as normal ... Even though girl on phone had no idea what I was talking about see product review

Read more
No Comment
19 Minute(s) ago

Classic fit non-iron Oxford gingham navy shirt

  • Customer also reviewed:
  • Classic fit non-iron Oxford gingham mid blue shirt
  • Classic fit non-iron textured herringbone blue shirt

Shirts fantastic , the packing however poor as the carton was badly torn. Thankfully shirts were not damaged.

No Comment
24 Minute(s) ago

White pindot print jersey shirt

  • Customer also reviewed:
  • Women's white jersey shirt
  • Navy and white spot print semi fitted stretch jersey shirt
  • etc.

Good quick service.

No Comment
34 Minute(s) ago

White and navy birds eye polo

  • Customer also reviewed:
  • Navy and white stripe polo

Couldn,t be bettered

No Comment
56 Minute(s) ago

Extra slim fit blue and pink pentagon print shirt

  • Customer also reviewed:
  • Extra slim fit blue and orange spot print shirt
  • Extra slim fit blue and green hexagon print shirt
  • etc.

Very good service will buy again

No Comment
1 Hour(s) ago

Navy and white silk classic spot tie

As usual great service and quick delivery

No Comment
1 Hour(s) ago

Charcoal slim fit twill business suit trousers

  • Customer also reviewed:
  • Printed spot classic umbrella
  • Women's navy and white breton stripe boat neck cotton jersey top

Delivery company poor

No Comment
2 Hour(s) ago

Slim fit navy wool and cashmere overcoat

  • Customer also reviewed:
  • Royal silk wire lattice classic tie

Excellent service

No Comment
5 Hour(s) ago

Blue and pink silk textured luxury tie

Very reliable company. Hassle free order and prompt delivery.

No Comment
6 Hour(s) ago

Grey wool rich 3 pack socks

impressed with service and delivery time

No Comment
7 Hour(s) ago

Slim fit non-iron poplin white shirt

  • Customer also reviewed:
  • Slim fit non-iron poplin cream shirt
  • Slim fit non-iron poplin sky blue shirt

Excellent, as always!

No Comment
7 Hour(s) ago

Navy classic fit twill business suit trousers

  • Customer also reviewed:
  • Navy classic fit twill business suit jacket

I had to wait nearly a month for restock and when the suit arrived, the jacket did not match the trousers and was in a poor state.

Read more

I'm ever so sorry to hear this was the case, which is obviously most disappointing. It sounds like sadly as part of the order was in stock and part awaiting replenishment, you have received items from two separate batches unfortunately. We will of course be happy to replace the suit for you if you wish, however both pieces are on back order now until the first week of February. Please kindly drop us a quick email in response to this and we will provide all the details you need for a return.

8 Hour(s) ago

Classic fit non-iron Prince of Wales blue and gold shirt

  • Customer also reviewed:
  • Classic fit non-iron Prince of Wales check pink and blue shirt
  • Classic fit non-iron Prince of Wales yellow and royal blue shirt
  • etc.

From start to finish the service and pocket additions were handled with care and professional pride.

No Comment
8 Hour(s) ago

Tan slim fit flat front non-iron chinos

  • Customer also reviewed:
  • Navy slim fit flat front non-iron chinos

The web site pricing is confusing just placed four shirts in my bag held for 24 hours until I got back home to double check size of shirts recently ordered, only to find the price increased from £100.00 + a free tie + free delivery up to £244.50 and no tie. How can these prices change so radically in less than 24 hours? I have not proceeded with this order, I have however been a regular customer but confess I have now lost a little faith in CT.

Read more

The prices haven't changed as such, so I do apologise for the confusion this has caused. As you initially applied a promotional offer to the order you were creating, the website was modified with cookies to display these prices and offer the free tie. As all cookies expire (both the edible and non-edible variety!) when you then returned you saw the default pricing. To correct this, simply follow the same link you initially followed to reach the site, or apply the promotional code to the website in the 'apply an offer code' box. If you do have any further problems, please use our Live Chat service on the website to have it quickly resolved.

8 Hour(s) ago

Classic fit non-iron twill grid check royal blue shirt

  • Customer also reviewed:
  • Classic fit non-iron honeycomb sky blue shirt
  • Classic fit non-iron twill stripe white and sky blue shirt
  • etc.

I ordered £162 of shirts to my office which is above a Tyrwhitt store. When they didnt arrive I called customer services who said they would ring me back. Next day they still hadnt rung so I called again, was promised that the shirts would be sent out to my office address which I confirmed to them. Next day I got a call from the store asking me to come down to collect them. This is extremyly poor and shows a total lack of customer service. How hard can it be to send out a box of shirts and deliver them to the right address. Also if you promise to phone someone back please have the manners to do so. This is second time my order has been sent direct to store even though I paid for delivery.

Read more

I do very much apologise for the disappointing chain of events here, culminating in delivery to the wrong address. Your address is clearly marked on the parcels as being 'Above Charles Tyrwhitt' - with the name of your office on the very first line. I can't quite understand how Hermes can repeatedly fail to get this right and it's very frustrating. I'll be sure to have this raised with them directly and I very much hope this will not happen again. In regards to a call back, you are quite right this should have taken place and we'll ensure additional training is provided in this area.

8 Hour(s) ago

Slim fit non-iron short sleeve bengal stripe lilac shirt

  • Customer also reviewed:
  • Slim fit non-iron windowpane check sky blue shirt
  • Slim fit non-iron micro spot pink shirt
  • etc.

Very prompt and efficient service from start to finish

No Comment
9 Hour(s) ago

Light grey cotton cashmere zip neck jumper

Great service

No Comment
9 Hour(s) ago

Grey classic fit stretch cavalry twill chinos

  • Customer also reviewed:
  • Silver classic fit stretch pique 5 pocket trousers
  • Burgundy silk classic Fleur-de-Lys tie

Well your website is easy and your response rate is speedy and he goods arrive rapidly. What more do we want.

No Comment
9 Hour(s) ago

Stone classic fit single pleat chinos

  • Customer also reviewed:
  • Classic fit non-iron windowpane check sky blue shirt
  • Classic fit non-iron poplin lilac stripe shirt
  • etc.

As always very good.

No Comment
10 Hour(s) ago

Slim fit cutaway collar non-iron square textured mid blue shirt

  • Customer also reviewed:
  • Slim fit cutaway collar non-iron triangle textured royal blue shirt

Always great customer service and products

No Comment
10 Hour(s) ago

Classic fit non-iron twill white shirt

OK

No Comment
11 Hour(s) ago

Slim fit semi-cutaway collar melange puppytooth stone shirt

prompt response and delivery

No Comment
11 Hour(s) ago

Slim fit non-iron twill white shirt

  • Customer also reviewed:
  • Slim fit non-iron poplin white shirt
  • Slim fit non-iron puppytooth royal blue shirt
  • etc.

The shirts were delivered very quickly and the return was collected promptly. Will definitely return.

No Comment