Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 346502 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
23-Mar

Classic fit poplin short sleeve sky blue and red check shirt

  • Customer also reviewed:
  • Classic fit poplin short sleeve pink and green check shirt
  • Classic fit Egyptian cotton cavalry twill yellow shirt

Excellent service from Charles Tyrwhitt ,Hermes delivery service could be better

No Comment
23-Mar

Slim fit non-iron twill sky blue shirt

  • Customer also reviewed:
  • Gold silk classic paisley tie

Very pleased with service.

No Comment
23-Mar

Navy classic fit flat front non-iron chinos

Speedy service.

No Comment
23-Mar

Light red classic fit flat front chinos

Cannot fault the service in anyway

No Comment
23-Mar

Slim fit Egyptian cotton poplin white shirt

Shirts arrived as described. Pity they only last less than 12 months

No Comment
23-Mar

Black Lansdowne trainers

  • Customer also reviewed:
  • Teal merino wool v-neck jumper

Excellent

No Comment
23-Mar

Classic fit non-iron twill white shirt

  • Customer also reviewed:
  • Classic fit non-iron twill sky blue shirt

Easy to choose on any platform - shirts came quickly - great quality - good price

No Comment
23-Mar

Slim fit grey check luxury border tweed jacket

  • Customer also reviewed:
  • Marine blue extra slim fit flat front non-iron chinos
  • Navy extra slim fit flat front non-iron chinos
  • etc.

Payed for next day delivery, arrived only after 2 days. Both boxers extensively damaged.

Read more

This definitely shouldn’t have happened and I do apologise for the issues encountered with regards to the delivery on this occasion! Thank you for getting in touch with us directly though – the postage charge paid on the purchase has already been refunded back to you and the incident has been taken on board accordingly in the meantime.

23-Mar

Blue basketweave enamel cufflinks

  • Customer also reviewed:
  • Navy knot cufflinks
  • Sky and navy barrel knot cufflinks
  • etc.

A first time purchase. Very pleased with products and service.

No Comment
23-Mar

Grey slim fit stretch cavalry twill trousers

  • Customer also reviewed:
  • Black slim fit flat front non-iron chinos

Expensive delivery and returns. For clothes that don't fit. Yet they still take money ...

Read more

We’re grateful for the feedback although it’s certainly a shame to learn that the trousers haven’t worked out better for you or as expected in the ordered fit and size! Not to worry though as the purchase is covered by our unconditional guarantee – even if the products have been worn and washed, you’re welcome to return the order to be exchanged or for a full refund. In the meantime, the postage charge reflects the cost to us to provide the service and the reason we don’t offer this or a returns service for ‘free’ as standard is that the cost of doing so has to be covered elsewhere and, more than likely, this leads to artificially increased item prices – unlike a lot of other companies, our preference is to be upfront regarding how our pricing works. Exchange orders are sent without any additional postage costs to pay though and it’s not necessary to request tracking, insurance or expedited delivery when posting items back to us. Alternatively, the package can be returned via our courier for a fixed price of £2.80.

23-Mar

Extra slim fit cutaway collar non-iron twill white shirt

Delivered in 2 days.

No Comment
23-Mar

Classic fit non-iron twill white shirt

  • Customer also reviewed:
  • Classic fit non-iron poplin white shirt
  • Classic fit non-iron herringbone white shirt
  • etc.

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No Comment
23-Mar

Classic fit white plain washed Oxford shirt

  • Customer also reviewed:
  • Classic fit denim blue plain washed Oxford shirt

Good product at an excellent discount

No Comment
23-Mar

Classic fit cutaway collar non-iron twill white shirt

Great service

No Comment
23-Mar

Mid blue merino wool button neck jumper

  • Customer also reviewed:
  • Mid green cotton cashmere zip neck jumper

Fantastic. Will definitely recommend and re-transact.

No Comment
23-Mar

Slim fit navy double breasted wool blazer

Item arrived on time

No Comment
23-Mar

Extra slim fit cutaway collar non-iron poplin sky blue shirt

  • Customer also reviewed:
  • Extra slim fit cutaway collar non-iron poplin blue shirt
  • Extra slim fit cutaway collar non iron stripe white and sky blue shirt
  • etc.

Excellent company with great range of shirts and first class service

No Comment
23-Mar

Charcoal cotton cashmere v-neck jumper

  • Customer also reviewed:
  • Mid green cotton cashmere v-neck jumper
  • Indigo mouline cotton cashmere crew neck jumper
  • etc.

Very pleased with service

No Comment
22-Mar

Slim fit non iron imperial weave sky blue shirt

  • Customer also reviewed:
  • Slim fit non-iron royal Panama white shirt
  • Slim fit non-iron twill lilac shirt
  • etc.

Wonderful shirts in just the size you need delivered to your door. Don't think we will ever buy a shirt from anywhere else again!!!

No Comment
22-Mar

Extra slim fit non-iron poplin red check shirt

  • Customer also reviewed:
  • Extra slim fit sky blue stripe washed Oxford shirt
  • Extra slim fit button-down collar non-iron business casual royal blue check shirt

Easy, quick and as ever delivered within the stated timeframe...well done

No Comment
22-Mar

Classic fit non-iron poplin coral and navy check shirt

  • Customer also reviewed:
  • Classic fit non-iron Oxford gingham pink shirt
  • Classic fit non-iron poplin green and navy check shirt
  • etc.

very good as always

No Comment
22-Mar

Extra slim fit cutaway collar non-iron poplin white shirt

  • Customer also reviewed:
  • Extra slim fit cutaway collar non-iron poplin sky blue shirt
  • Extra slim fit cutaway collar non-iron herringbone white shirt
  • etc.

Simple website and easy process with fast delivery.

No Comment
22-Mar

Navy roll neck merino wool jumper

Bad - you have to pay for packing and postage if return

Read more

I do apologise for any disappointment caused and thank you for writing to us! The reason we don’t offer postage or a returns service for ‘free’ as standard is that the cost of doing so has to be covered elsewhere and, more than likely, this leads to artificially increased item prices – unlike a lot of other companies, our preference is to be upfront regarding how our pricing works. Exchange orders are sent without any additional postage costs to pay though and it’s not necessary to request tracking, insurance or expedited delivery when posting items back to us. Alternatively, the package can be returned via our courier for a fixed price of £2.80.

22-Mar

Indigo pique long sleeve polo

  • Customer also reviewed:
  • Navy and green multi stripe pique polo

The order service and picking/despatch service is excellent. Overall rating is let down by poor delivery service from Hermes. In addition the tracking system provided by Hermes is deliberately vague and there is no contact facility to obtain definitive tracking information from Hermes.

No Comment
22-Mar

Slim fit bengal stripe sky blue shirt

  • Customer also reviewed:
  • Slim fit Prince of Wales berry shirt
  • Slim fit cutaway collar non-iron mouline stripe pink shirt
  • etc.

Everything as good as ever First class

No Comment