Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 354947 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
22-Jun

Classic fit non-iron poplin short sleeve navy gingham shirt

  • Customer also reviewed:
  • Classic fit poplin short sleeve navy check shirt
  • Classic fit poplin short sleeve sky blue and red check shirt
  • etc.

very quick delivery

No Comment
22-Jun

Classic fit Egyptian cotton textured stripe pink shirt

  • Customer also reviewed:
  • Classic fit end-on-end cream shirt
  • Classic fit non-iron micro spot white shirt

I originally ordered shirts which were slightly too large. Visited Leeds branch to return the items and get the right size. Chap there was very friendly, helpful and efficient. Easy.

No Comment
22-Jun

Women's semi-fitted non-iron feather print shirt

Have bought other shirts before and I know the service will be excellent as always

No Comment
22-Jun

Slim fit pink and green check shirt

Delivery on time and no damage.

No Comment
22-Jun

Classic fit non-iron poplin short sleeve raspberry gingham shirt

Charles Tyrwhitt always delivers a superb service.

No Comment
22-Jun

Classic fit poplin pink and green check shirt

  • Customer also reviewed:
  • Classic fit business casual non iron button-down mid blue shirt
  • Classic fit button-down collar non-iron business casual white and sky blue striped shirt
  • etc.

The end to end experience is flawless.

No Comment
22-Jun

Blue multi cotton rich 3 pack socks

  • Customer also reviewed:
  • Multi cotton rich 3 pack socks

Fine no problems

No Comment
22-Jun

Extra slim fit non-iron poplin sky blue gingham shirt

As always first class service

No Comment
22-Jun

Classic fit non-iron poplin short sleeve navy gingham shirt

  • Customer also reviewed:
  • Classic fit non-iron poplin short sleeve raspberry gingham shirt
  • Classic fit non-iron bengal stripe short sleeve sky shirt
  • etc.

As always first class service!

No Comment
22-Jun

Slim fit gingham pink shirt

Prompt delivery. Good communication
Showed we could use paypal on the site but when came to checkout no paypal option

No Comment
22-Jun

Extra slim fit non-iron twill white shirt

Excellent service. Fast delivery and very good value.

Read more
No Comment
22-Jun

Blue slim fit dobby shorts

  • Customer also reviewed:
  • Red slim fit harline stripe shorts

Up to its usual standards as it always has been with ne

No Comment
22-Jun

Grey slim fit check business suit jacket

  • Customer also reviewed:
  • Grey slim fit check business suit trousers
  • Grey silk slim silk knitted classic tie

Arrived in described timeframe

No Comment
22-Jun

Extra slim fit extreme cutaway collar non-iron twill white shirt

Hi. I have bought around 10 shirts from yourself over the last few years and every time they have arrived boxed. This time i boight a shirt for my dad for fathers day and it came unboxed and a bit cheap looking. I had to go out and buy a box as it was a gift to be wrapped.

Read more

Here at Charles Tyrwhitt, one of our principles is to be 'cost conscious and modest' so we can ensure our customers get the very best value for money. As a result of this we will occasionally despatch small or single items out to customers with plastic packaging, rather than boxed. Rest assured the items held within will be protected, but should anything go awry in transit we will always replace something which is damaged. I do hope your father enjoys his lovely new shirt and we are sorry for any inconvenience caused in needing to locate a box.

22-Jun

Classic fit gingham pink shirt

Efficient and good value

No Comment
22-Jun

Navy slim fit flat front non-iron chinos

  • Customer also reviewed:
  • Navy slim fit stretch cavalry twill trousers
  • Blue slim fit stretch pique 5 pocket trousers
  • etc.

Order process emails informative and we know what's going on.

No Comment
22-Jun

Classic fit non-iron poplin short sleeve sky blue gingham shirt

  • Customer also reviewed:
  • Classic fit non-iron poplin short sleeve navy gingham shirt
  • Classic fit non-iron poplin short sleeve raspberry gingham shirt
  • etc.

No comment

No Comment
22-Jun

Navy and white stripe Oxford polo

  • Customer also reviewed:
  • Sky blue and white birds eye polo

Swift delivery, helpful website. All one can reasonably ask! Great!

No Comment
22-Jun

Classic fit non-iron bengal stripe navy shirt

Quick & efficient in office, but courier service needs improving.

Read more
No Comment
22-Jun

Navy cotton cashmere zip neck jumper

  • Customer also reviewed:
  • Navy merino wool v-neck jumper
  • Navy pique polo

Excellent fast service

No Comment
22-Jun

Women's semi-fitted cotton Oxford white shirt

  • Customer also reviewed:
  • Women's semi-fitted light pink and white spot print Oxford shirt

Brilliant

No Comment
22-Jun

Classic fit non-iron twill off-white shirt

  • Customer also reviewed:
  • Classic fit non-iron Oxford gingham pink shirt
  • Classic fit blue washed Oxford shirt
  • etc.

Always top class

No Comment
22-Jun

Chambray Oxford polo

  • Customer also reviewed:
  • Berry and white stripe Oxford polo
  • White Oxford polo

Efficient

No Comment
22-Jun

Classic fit non-iron poplin coral and navy check shirt

  • Customer also reviewed:
  • Classic fit semi-cutaway collar business casual navy shirt
  • Indigo pique polo

really good always

No Comment
22-Jun

White jersey 3 pack trunks

Latest

CT Shirts have got it all sewn up! All is excellent in every way.


22-Jun-2017
CT is great BUT you are sadly let down by the appauling service of Hermes your courier people. Every delivery they make is lied about. Hermes send a report to say delivery has occurred but either lie that it has been signed for by me, when it hasn't or delivered to a safe location, when it hasn't or put through my letterbox when it hasn't and would, obviously have been impossible because of its size. I also find that parcels handled by them are very often damaged! Their service STINKS stop using them!

22-Jun-2017
I still say Tyrwhitt is great in every way apart from when they use Hermes. I note that you say Hermes do a good job most of the time, however, if you read the negative reports you get, you will see that most are because of very poor courier service from Hermes. I don't understand why you defend them in the face of such evidence against them use DPD in stead they are always reliable and honest.

23-Jun-2017
CT have always been fist class in products and service. But Hermes let you down I put up with deliveries left out in the rain or not put in a safe place or out of sight. It took a long time of suffering such annoying deliveries before I decided that enough was enough. I started by trying to complain to Hermes but they were disinterested and arrogant, made no apology and could not be bothered to reply to my complaints. I fear that most of your British customers also put up with such shoddy service because we Brits are so reluctant to complain. I am sure that I am just the tip of the iceberg!

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Thank you very much for taking the time to share your feedback with us and it's certainly disappointing to learn the service on offer from Hermes was not up to scratch. While they do usually offer a very good service for our customers, clearly this hasn't been the case with your deliveries. I have fed this back to them directly and for the meantime, have altered your delivery preferences so Royal Mail/UK Mail will be used instead. I do hope this will allow you to continue to order with us, as we would hate to lose you after 17 great years with us.