We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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very quick delivery
I originally ordered shirts which were slightly too large. Visited Leeds branch to return the items and get the right size. Chap there was very friendly, helpful and efficient. Easy.
Have bought other shirts before and I know the service will be excellent as always
Delivery on time and no damage.
Charles Tyrwhitt always delivers a superb service.
The end to end experience is flawless.
Fine no problems
As always first class service
As always first class service!
Prompt delivery. Good communication
Showed we could use paypal on the site but when came to checkout no paypal option
Excellent service. Fast delivery and very good value.
Up to its usual standards as it always has been with ne
Arrived in described timeframe
Hi. I have bought around 10 shirts from yourself over the last few years and every time they have arrived boxed. This time i boight a shirt for my dad for fathers day and it came unboxed and a bit cheap looking. I had to go out and buy a box as it was a gift to be wrapped.
Efficient and good value
Order process emails informative and we know what's going on.
Swift delivery, helpful website. All one can reasonably ask! Great!
Quick & efficient in office, but courier service needs improving.
Excellent fast service
Always top class
really good always
CT Shirts have got it all sewn up! All is excellent in every way.22-Jun-2017CT is great BUT you are sadly let down by the appauling service of Hermes your courier people. Every delivery they make is lied about. Hermes send a report to say delivery has occurred but either lie that it has been signed for by me, when it hasn't or delivered to a safe location, when it hasn't or put through my letterbox when it hasn't and would, obviously have been impossible because of its size. I also find that parcels handled by them are very often damaged! Their service STINKS stop using them!22-Jun-2017I still say Tyrwhitt is great in every way apart from when they use Hermes. I note that you say Hermes do a good job most of the time, however, if you read the negative reports you get, you will see that most are because of very poor courier service from Hermes. I don't understand why you defend them in the face of such evidence against them use DPD in stead they are always reliable and honest.23-Jun-2017CT have always been fist class in products and service. But Hermes let you down I put up with deliveries left out in the rain or not put in a safe place or out of sight. It took a long time of suffering such annoying deliveries before I decided that enough was enough. I started by trying to complain to Hermes but they were disinterested and arrogant, made no apology and could not be bothered to reply to my complaints. I fear that most of your British customers also put up with such shoddy service because we Brits are so reluctant to complain. I am sure that I am just the tip of the iceberg!