Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 341267 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
11 Hour(s) ago

Classic fit non-iron poplin short sleeve navy check shirt

  • Customer also reviewed:
  • Classic fit button-down collar non-iron business casual royal blue check shirt
  • Classic fit non-iron poplin navy check shirt
  • etc.

Fist class, as usual

No Comment
11 Hour(s) ago

Classic fit button-down collar non-iron business casual royal blue check shirt

  • Customer also reviewed:
  • Classic fit button-down collar non-iron business casual mid blue shirt
  • Women's semi-fitted non-iron navy and white random spot shirt
  • etc.

Great

No Comment
11 Hour(s) ago

Blue and sky stripe pique polo

  • Customer also reviewed:
  • Navy and berry stripe pique polo
  • Sky and white silk classic Oxford spot tie

Items arrived quicker than I expected.

No Comment
11 Hour(s) ago

Slim fit non-iron poplin indigo stripe shirt

Shirt arrived through the post in good time and as advised by email.

Read more

I'm ever so sorry to learn this has happened, which you are quite right is not up to our high standards. We'll be happy to replace the shirt for you should it come to this, but thank you for acting swiftly to repair the shirt - I wouldn't know where to start personally! If any spare buttons are required for items then please do let us know and we will be able to supply these to you. Feedback has been passed through to the Quality Control Team concerning this and we'll do our best to ensure it isn't a reoccurring issue.

12 Hour(s) ago

Slim fit non-iron poplin white shirt

  • Customer also reviewed:
  • Navy pindot print jersey shirt
  • Women's white jersey shirt
  • etc.

Great

No Comment
12 Hour(s) ago

Women's semi-fitted black multi floral print blouse

  • Customer also reviewed:
  • Women's semi-fitted cotton broderie anglais white shirt
  • Women's semi-fitted pintuck white essential shirt

Very timely delivery - could hardly have been more efficient

No Comment
12 Hour(s) ago

Classic fit non iron imperial weave light green shirt

  • Customer also reviewed:
  • Classic fit Egyptian cotton diamond texture white shirt
  • Classic fit Egyptian cotton diamond texture light grey shirt
  • etc.

Excellent

No Comment
13 Hour(s) ago

Classic fit non iron imperial weave light green shirt

  • Customer also reviewed:
  • Classic fit non iron imperial weave white shirt
  • Classic fit non iron imperial weave sky blue shirt
  • etc.

AA

No Comment
13 Hour(s) ago

Royal blue slim fit twill business suit trousers

  • Customer also reviewed:
  • Royal blue twill business suit waistcoat
  • Royal blue slim fit twill business suit jacket
  • etc.

Despite having ordered before using the same bank details and card, I had to call to confirm everything. It then took a further 5 days to receive the order and one item was then out of stock. In this day and age, there is no excuse for not on fulfilling orders completely. Total amateurism

Read more

Our records show that this was in fact your first online/telephone order with us, hence the need for these checks I'm afraid. While there were previous store orders, these don't show which payment method was used sadly. If you have placed orders with us over the telephone or online in the past, it must have been at a different address. You are welcome to let us know what this address may have been and we'll then merge your accounts together. By way of an apology for the delay in receiving the items however I have now refunded your delivery charge, which I hope will be acceptable.

13 Hour(s) ago

Classic fit collarless white shirt

  • Customer also reviewed:
  • Classic fit collarless navy shirt
  • Classic fit non-iron black shirt
  • etc.

great service as always with CT

No Comment
13 Hour(s) ago

Classic fit non-iron royal Panama white shirt

  • Customer also reviewed:
  • Classic fit non-iron twill pink shirt
  • Classic fit non-iron royal Panama blue shirt

Great feel,quality material and a very nice fit.

No Comment
14 Hour(s) ago

Light brown slim fit flat front chinos

Your returns process could be better. Make the delivery bag, subsequently used for returns, much easier to open and reseal; make the returns label self-adhesive; make the service post-free. I had to mess about with tape and pay £5 to send you my stuff back. It would put me off ordering online again.

Read more
No Comment
14 Hour(s) ago

Classic fit twill grid check navy shirt

  • Customer also reviewed:
  • Classic fit twill grid check fuchsia shirt
  • Classic fit button-down collar non-iron business casual sky blue shirt
  • etc.

Great service would have appreciated a bit more notice on delivery.

No Comment
14 Hour(s) ago

Slim fit semi-cutaway collar business casual melange navy and grey check shirt

In the Jermyn St shop I was told I couldn't use my £10 off voucher for a sale shirt because in line 4 of Terms it said it couldn't be used with special promotions. When I got home I read the terms which said in 2nd sentence on first line that I COULD use it with sale items! I then ordered online and shirt arrived within the stated 2-5 days.

Read more

I do apologise for the mix-up in the Jermyn Street store concerning whether or not your voucher could be used. You are of course quite correct and I'm glad you were able to place the order over the website instead. I will pass feedback on this through to the store, as clearly they were getting confused between sale/clearance and promotions. We'll do our best to ensure this doesn't happen again.

15 Hour(s) ago

Black Finsbury penny loafers

  • Customer also reviewed:
  • Classic fit blue washed Oxford shirt
  • Classic fit sky blue washed Oxford shirt
  • etc.

Always excellent - easy to shop online - swift delivery - great products

No Comment
15 Hour(s) ago

Black classic fit single pleat non-iron chinos

  • Customer also reviewed:
  • Slim fit non-iron twill white shirt
  • Slim fit non-iron twill pink shirt
  • etc.

Historic information available by phone helped get order right

Read more

I'm glad we were able to assist in checking your previous orders with us. Rest assured we have all of your previous purchases kept safe and sound - going right back to 1998 no less! It's certainly a shame that a return was required here however, but we will get this completed for you swiftly. If you di require any help when returning items then please do let us know and we'll be happy to help.

15 Hour(s) ago

Classic fit sky blue washed Oxford shirt

  • Customer also reviewed:
  • Classic fit white washed Oxford shirt
  • Classic fit non-iron Oxford gingham mid blue shirt
  • etc.

Excellent shirts, excellent quality and value

No Comment
15 Hour(s) ago

Women's semi-fitted non-iron cotton spot printed royal blue shirt

The product was good but the service was rubbish! The courier chucked the parcel over my garden gate in the pouring rain as I was out and left it! The box was a soggy mess as was all of the paperwork inside. Luckily the shirt was undamaged due to the good wrapping.

No Comment
16 Hour(s) ago

Classic fit Egyptian cotton poplin white shirt

  • Customer also reviewed:
  • Classic fit small gingham light pink shirt
  • Classic fit check red & blue shirt
  • etc.

Prompt

No Comment
16 Hour(s) ago

Classic fit non-iron twill grid check royal blue shirt

  • Customer also reviewed:
  • Classic fit dobby blue and white check textured shirt
  • Classic fit non-iron windowpane check sky blue shirt
  • etc.

The shirts were delivered sooner than expected, however I was disappointed that had I waited 24Hrs to place my order, I would have got free delivery as well!

No Comment
16 Hour(s) ago

Pink and blue gingham 2 pack boxers

Great service as always

No Comment
17 Hour(s) ago

Marine blue slim fit flat front non-iron chinos

  • Customer also reviewed:
  • Camel slim fit flat front non-iron chinos
  • Navy button neck merino wool jumper
  • etc.

Always happy with what I buy, never been disappointed

No Comment
17 Hour(s) ago

Slim fit Egyptian cotton poplin white shirt

  • Customer also reviewed:
  • Slim fit non-iron twill white shirt
  • Classic fit button-down collar non-iron business casual sky blue and white striped shirt
  • etc.

I used to buy regularly from CT, until I wrote about they shorter zips. Customer Service was not what I would have expected from CT. Hence I stopped buying from CT. This does not deter from the fact that CT shirts are excellent!

No Comment
17 Hour(s) ago

Slim fit non iron imperial weave blue shirt

  • Customer also reviewed:
  • Slim fit non iron imperial weave light green shirt
  • Slim fit semi-cutaway collar business casual puppytooth pink shirt
  • etc.

Fast delivery and quick updates.

Read more

I was of course terribly disappointed to read your comments here, but thank you for taking the time to provide them. While the Slim Fit is the 'middle of the road' fit with our shirts (we offer Classic and Extra Slim also) most customers have been very pleased with the fit. It's obviously a great shame that you were not however. To hear they were also difficult to iron is odd, as our non-iron shirts are hugely popular and much loved! I'll definitely pass your comments through to the Merchandising Team and please do return the shirts to us if you aren't 100% happy with them.

17 Hour(s) ago

Black Finsbury penny loafers

very happy

No Comment