Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 343710 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
14 Hour(s) ago

Extra slim fit semi-cutaway collar melange puppytooth copper shirt

  • Customer also reviewed:
  • Extra slim fit twill grid check sky blue shirt
  • Extra slim fit non iron imperial weave sky blue shirt

Items delivered quickly and on time

No Comment
14 Hour(s) ago

Tan Grosvenor suede Derby shoes

  • Customer also reviewed:
  • Black and brown reversible belt

A quick service with good products

No Comment
15 Hour(s) ago

Purple semi fitted stretch jersey shirt

  • Customer also reviewed:
  • Navy pindot print jersey shirt
  • White pindot print jersey shirt
  • etc.

Smart, easily maintained and comfortable

Read more
No Comment
15 Hour(s) ago

Slim fit non-iron bengal stripe red shirt

Website easy to use and delivery ahead of schedule. what more to ask for? Great products too.

No Comment
15 Hour(s) ago

Classic fit Prince of Wales check blue and green shirt

  • Customer also reviewed:
  • Classic fit non-iron twill stripe white and sky blue shirt
  • Classic fit non-iron Prince of Wales yellow and royal blue shirt
  • etc.

Quick and efficient service as usual Thank you.

No Comment
15 Hour(s) ago

Stone extra slim fit flat front non-iron chinos

We are currently trying to arrange an exchange of 1 item and have paid for the Hermes collection, but they have not given us the barcode we need to affix to the parcel so it can be collected. No one is offering us a solution and we cannot find contact details for anyone that can help.

No Comment
15 Hour(s) ago

Airforce blue puppytooth classic fit Panama business suit jacket

  • Customer also reviewed:
  • Classic fit Egyptian cotton cavalry twill white shirt
  • Classic fit non-iron twill white shirt
  • etc.
Latest

Paid for next day delivery, but this was not met. However received phone calls to confirm what was happening and received refund of delivery charge. Great service will use again.

24-Feb-2017
Great service and products highly recommend

24-Feb-2017
Great service and products highly recommend

Read more

I’m very sorry again for what went wrong and thank you for speaking with us directly! The incident has been taken on board accordingly and it’s great to read your comments regarding the action taken.

15 Hour(s) ago

Classic fit non-iron twill white shirt

  • Customer also reviewed:
  • Slim fit non-iron twill white shirt

Good communication from order to despatch through to delivery ... and very fast

No Comment
15 Hour(s) ago

Classic fit non-iron poplin lilac stripe shirt

  • Customer also reviewed:
  • Classic fit navy and berry check washed Oxford shirt
  • Classic fit non-iron Oxford orange bengal stripe shirt

Good service and quality shirts

No Comment
15 Hour(s) ago

Royal blue merino cashmere zip back jumper

  • Customer also reviewed:
  • Blue merino cashmere long line jumper
  • Women's semi-fitted black multi floral print blouse
  • etc.

All good

No Comment
16 Hour(s) ago

Slim fit non-iron twill white shirt

  • Customer also reviewed:
  • Classic fit non-iron Bengal stripe lilac shirt

Fast despatch of shirts. Received within a few days

No Comment
16 Hour(s) ago

Grey Prince of Wales check classic fit Panama business suit jacket

  • Customer also reviewed:
  • Grey Prince of Wales check classic fit Panama business suit trouser

Having to pay over £12 to return the suit by Royal Mail was a shock ! I will be very reluctant to order suits from you in the future

Read more

I do apologise again for the disappointment caused and thank you for getting in touch with us directly! As discussed, we don’t provide a free of charge returns service as standard but an exception is made for suits and these should be delivered with instructions for returning the order without incurring any costs. We’re glad to arrange a refund accordingly therefore and the matter has been taken on board in the meantime.

16 Hour(s) ago

Classic fit button-down collar non-iron business casual mid blue shirt

  • Customer also reviewed:
  • Classic fit non-iron royal Panama white shirt
  • Classic fit semi-cutaway collar business casual textured white shirt

The shirts were of the expected high quality from Charles Tyrwhitt, and delivered promptly. I couldn't ask for more!

No Comment
16 Hour(s) ago

Slim fit non-iron royal Panama white shirt

Quick delivery, everything as you'd want.

No Comment
16 Hour(s) ago

Grey classic fit single pleat non-iron chinos

  • Customer also reviewed:
  • Navy merino wool crew neck jumper
  • Fuchsia merino crew neck jumper
  • etc.

Excellent service, as always.

No Comment
16 Hour(s) ago

Navy silk classic plain tie

  • Customer also reviewed:
  • Royal silk classic plain tie

Excellent

No Comment
16 Hour(s) ago

Slim fit blue lambswool hopsack jacket

  • Customer also reviewed:
  • Mid blue silk plain classic tie
  • Sky silk classic plain tie
  • etc.

Overall very good; sizes sometimes not quite as advertised

No Comment
16 Hour(s) ago

Classic fit non iron poplin cream shirt

  • Customer also reviewed:
  • Classic fit non-iron Bengal stripe red shirt
  • Classic fit non-iron twill grey shirt

Always very pleased with every order placed with Charles Tyrwhitt

No Comment
17 Hour(s) ago

Navy merino wool zip through cardigan

  • Customer also reviewed:
  • Extra slim fit non-iron twill lilac shirt
  • Extra slim fit non-iron twill pink shirt
  • etc.

Really good service. For me, as a first-time shopper with CT I decided to go into a store to fully understand the fit and material, which was a really good idea. I visited the Manchester store and the Manager there was absolutely fantastic. I am just sorry I cant emember his name as excellence should be rewarded.

Read more
No Comment
19 Hour(s) ago

Women's semi-fitted navy and cream abstract block print blouse

  • Customer also reviewed:
  • Women's semi-fitted royal blue painted flower print blouse
  • Women's semi-fitted chalk and black abstract animal print blouse

Will not use again - poor quality and poor service

Read more

I’m grateful to you for speaking with us on the phone a little earlier and please accept my apologies again for the error on our part! As discussed, an additional refund has now been issued to cover the shortfall from the original amount paid back. In the meantime, this incident isn’t typical of returning items to us for a refund but contacting us was the right thing to do - I can assure you that the matter hadn’t been forgotten and we were busy working to resolve it as soon as we knew something had gone wrong.

20 Hour(s) ago

Slim fit non-iron twill lilac shirt

  • Customer also reviewed:
  • Slim fit non-iron twill pink shirt
  • Slim fit non-iron twill white shirt
  • etc.

Excellent service!!

No Comment
21 Hour(s) ago

Brown Larrick apron Derby shoes

delivery was 5 days afer ordering, which is below par. Also, Hermes delivery company sent an email to indicate item was delivered by signature, when in fact threw it into a neighbour's carport, without leaving a card or anything, I found it by accident,

Read more

Thank you for taking the time to get in touch with us directly and please accept my apologies also for the manner in which the order was delivered! The postage charge paid on the purchase has already been refunded back to you and we’ve raised the incident with the couriers so training will be provided for improvements to be made. In the meantime, we have a next working day delivery service available to use on request if anything is needed in a hurry in future.

23 Hour(s) ago

Slim fit cutaway collar non-iron poplin white shirt

  • Customer also reviewed:
  • Slim fit cutaway collar non-iron twill sky blue shirt

Excellent

No Comment
23 Hour(s) ago

Classic fit non-iron poplin short sleeve sky blue check shirt

  • Customer also reviewed:
  • Slim fit Prince of Wales silver shirt
  • Slim fit Prince of Wales sky blue shirt
  • etc.

Good stuff. Good service

No Comment
29 Hour(s) ago

Classic fit sky blue plain washed Oxford shirt

  • Customer also reviewed:
  • Classic fit non-iron poplin navy check shirt
  • Classic fit magenta stripe washed Oxford shirt
  • etc.

Good price, good fitting instructions and punctual delivery - thank you.

No Comment