We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Fist class, as usual
Items arrived quicker than I expected.
Shirt arrived through the post in good time and as advised by email.
Very timely delivery - could hardly have been more efficient
Despite having ordered before using the same bank details and card, I had to call to confirm everything. It then took a further 5 days to receive the order and one item was then out of stock. In this day and age, there is no excuse for not on fulfilling orders completely. Total amateurism
great service as always with CT
Great feel,quality material and a very nice fit.
Your returns process could be better. Make the delivery bag, subsequently used for returns, much easier to open and reseal; make the returns label self-adhesive; make the service post-free. I had to mess about with tape and pay £5 to send you my stuff back. It would put me off ordering online again.
Great service would have appreciated a bit more notice on delivery.
In the Jermyn St shop I was told I couldn't use my £10 off voucher for a sale shirt because in line 4 of Terms it said it couldn't be used with special promotions. When I got home I read the terms which said in 2nd sentence on first line that I COULD use it with sale items! I then ordered online and shirt arrived within the stated 2-5 days.
Always excellent - easy to shop online - swift delivery - great products
Historic information available by phone helped get order right
Excellent shirts, excellent quality and value
The product was good but the service was rubbish! The courier chucked the parcel over my garden gate in the pouring rain as I was out and left it! The box was a soggy mess as was all of the paperwork inside. Luckily the shirt was undamaged due to the good wrapping.
The shirts were delivered sooner than expected, however I was disappointed that had I waited 24Hrs to place my order, I would have got free delivery as well!
Great service as always
Always happy with what I buy, never been disappointed
I used to buy regularly from CT, until I wrote about they shorter zips. Customer Service was not what I would have expected from CT. Hence I stopped buying from CT. This does not deter from the fact that CT shirts are excellent!
Fast delivery and quick updates.