We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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EXPENSIVE POSTAGE AND TOOK A LONG TIME TO ARRIVE.
Very helpful customer service and prompt refund of money - as a result I bought another shirt!
Great service,prompt delivery,well packaged.
Good service, well packed without lots of pins to remove.
The delivery service Hermes claimed to have attempted to deliver the ordered goods when they did not. Not happy about ordering again when there are significant probity issues with your chosen courier. Will continue to buy from store but not online.
Everything but the navy and grey shirt arrived shortly after I placed the order. That shirt was back ordered and didn't ship until early January 2017. However, the order never arrived!!! I contacted Charles Tyrwhitt twice and was sent a replacement. Their delivery company, Hermes, leaves a lot to be desired! The shipment which did arrive was via Parcel Force.
Very good, exactly as expected
Good, no issues.... they do what they say...
Easy to order and was delivered very quickly
Excellent service, I would use this company again.
Excellent products at very good prices
As always, service was first rate
CT sell a good product at a competitive price I have always been satisfied with both the product and delivery.
Again the delivery was very quick
As always, delighted with the service you provide
Excellent shirts and delivery service, as always.
The wrong fit POW shirt was included with my order so when I told you this a replacement was sent out the next day. I was able to return the incorrect delivery via Doddle but I felt a bit aggrieved having to pay the (admittedly small) return fee of £2.80 when the oversight was not my fault.
Extremely efficient with excellent products and great value
Disappointed one item out of stock which was the one I needed and only arrived a month later. Should have showed this on the website when ordering and given me the choice - I would not have proceeded and ordered elsewhere. Too late before 1st shipment came to realise this item was not available.
I would normally say excellent but last order one size to big and other totaly wrong shirt
As per usual, efficient, pleasant staff. Phones answered promptly and attention to detail, they listen.
Thank you for the continued pleasure in shopping with you.
easy online service good information about sizing etc
Easy to use and quick. Couldn't ask for more.
Prompt and efficient service
Online easy and quick. Staff in shop helpful.16-Jan-2017Unfortunately our recent purchases have not been at the usual standard we have come to expect from Tyrwhitt. Shop and online staff did their best to apologize and put things right, but we would prefer to have perfect goods supplied in the first instance, and not have to go to the bother of returning items. A replacement sweater sent to my husband when the original was faulty also had a flaw, but I could not face making a further complaint, so I repaired the garment.
This is a first and we sincerely hope any future purchases give first rate satisfaction straight away..
One shirt IN STOCK online then told that the dispatch was TBC - phoned customer service 11 days later and told that my order had been cancelled and NOTHING had been said to me about this. Very little apology made about it.
Delivery box completely bashed to pieces shirt inside tossed about and creased as a result.
PLEASE OPEN A SHOP IN BELFAST NORTHERN IRELAND
Always well presented, packaged and delivered quickly. Easy to use website and no hassle return service.
Good quality as expected from Charles Tyrwhitt. Quick despatch by the supplier. On order one item marked for delivery after Christmas, this did arrive well within the stated time scale so Thank you. Hermes delivery not impressive.
Great prices for well made, proper quality casual shirts.
excelent and speedy sevice again
Very happy with the service
Excellent quality products and good customer service. An easy to use website with good information. Makes buying a pleasure.
very quick and efficient
Great quick service
I have always previously had a good service from you over many years but see below.
Very prompt and efficient.
Easy to use and quick delivery.
Good delivery service - availability details not as accurate16-Jan-2017OK brand - good product that I wanted
Always on time and reliable
Excellent,All delivered asap with Out of stock item despatched when back in, Top quality service from start to finish.
no problems with anything at all!