We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Good quality and well priced products delivered on time.
Fast and efficient
Good as normal ... Even though girl on phone had no idea what I was talking about see product review
Shirts fantastic , the packing however poor as the carton was badly torn. Thankfully shirts were not damaged.
Good quick service.
Couldn,t be bettered
Very good service will buy again
As usual great service and quick delivery
Delivery company poor
Very reliable company. Hassle free order and prompt delivery.
impressed with service and delivery time
Excellent, as always!
I had to wait nearly a month for restock and when the suit arrived, the jacket did not match the trousers and was in a poor state.
From start to finish the service and pocket additions were handled with care and professional pride.
The web site pricing is confusing just placed four shirts in my bag held for 24 hours until I got back home to double check size of shirts recently ordered, only to find the price increased from £100.00 + a free tie + free delivery up to £244.50 and no tie. How can these prices change so radically in less than 24 hours? I have not proceeded with this order, I have however been a regular customer but confess I have now lost a little faith in CT.
I ordered £162 of shirts to my office which is above a Tyrwhitt store. When they didnt arrive I called customer services who said they would ring me back. Next day they still hadnt rung so I called again, was promised that the shirts would be sent out to my office address which I confirmed to them. Next day I got a call from the store asking me to come down to collect them. This is extremyly poor and shows a total lack of customer service. How hard can it be to send out a box of shirts and deliver them to the right address. Also if you promise to phone someone back please have the manners to do so. This is second time my order has been sent direct to store even though I paid for delivery.
Very prompt and efficient service from start to finish
Well your website is easy and your response rate is speedy and he goods arrive rapidly. What more do we want.
As always very good.
Always great customer service and products
prompt response and delivery
The shirts were delivered very quickly and the return was collected promptly. Will definitely return.