Charles Tyrwhitt UK Reviews

Consumer ratings of Charles Tyrwhitt UK

Feedback for www.ctshirts.co.uk has been compiled from 341269 Customer Reviews

  • Feefo member since
  • 18/02/2007
  • We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.ctshirts.co.uk
1 Minute(s) ago

Navy slim fit flat front chinos

  • Customer also reviewed:
  • Charcoal slim fit flat front chinos

Good quality and well priced products delivered on time.

No Comment
14 Minute(s) ago

Classic fit non-iron Prince of Wales yellow and royal blue shirt

  • Customer also reviewed:
  • Classic fit non iron imperial weave white shirt
  • Classic fit non iron imperial weave blue shirt
  • etc.

Fast and efficient

No Comment
17 Minute(s) ago

Navy slim fit flat front non-iron chinos

Good as normal ... Even though girl on phone had no idea what I was talking about see product review

Read more
No Comment
19 Minute(s) ago

Classic fit non-iron Oxford gingham navy shirt

  • Customer also reviewed:
  • Classic fit non-iron Oxford gingham mid blue shirt
  • Classic fit non-iron textured herringbone blue shirt

Shirts fantastic , the packing however poor as the carton was badly torn. Thankfully shirts were not damaged.

No Comment
24 Minute(s) ago

White pindot print jersey shirt

  • Customer also reviewed:
  • Women's white jersey shirt
  • Navy and white spot print semi fitted stretch jersey shirt
  • etc.

Good quick service.

No Comment
34 Minute(s) ago

White and navy birds eye polo

  • Customer also reviewed:
  • Navy and white stripe polo

Couldn,t be bettered

No Comment
56 Minute(s) ago

Extra slim fit blue and pink pentagon print shirt

  • Customer also reviewed:
  • Extra slim fit blue and orange spot print shirt
  • Extra slim fit blue and green hexagon print shirt
  • etc.

Very good service will buy again

No Comment
1 Hour(s) ago

Navy and white silk classic spot tie

As usual great service and quick delivery

No Comment
1 Hour(s) ago

Charcoal slim fit twill business suit trousers

  • Customer also reviewed:
  • Printed spot classic umbrella
  • Women's navy and white breton stripe boat neck cotton jersey top

Delivery company poor

No Comment
2 Hour(s) ago

Slim fit navy wool and cashmere overcoat

  • Customer also reviewed:
  • Royal silk wire lattice classic tie

Excellent service

No Comment
5 Hour(s) ago

Blue and pink silk textured luxury tie

Very reliable company. Hassle free order and prompt delivery.

No Comment
6 Hour(s) ago

Grey wool rich 3 pack socks

impressed with service and delivery time

No Comment
7 Hour(s) ago

Slim fit non-iron poplin white shirt

  • Customer also reviewed:
  • Slim fit non-iron poplin cream shirt
  • Slim fit non-iron poplin sky blue shirt

Excellent, as always!

No Comment
7 Hour(s) ago

Navy classic fit twill business suit trousers

  • Customer also reviewed:
  • Navy classic fit twill business suit jacket

I had to wait nearly a month for restock and when the suit arrived, the jacket did not match the trousers and was in a poor state.

Read more

I'm ever so sorry to hear this was the case, which is obviously most disappointing. It sounds like sadly as part of the order was in stock and part awaiting replenishment, you have received items from two separate batches unfortunately. We will of course be happy to replace the suit for you if you wish, however both pieces are on back order now until the first week of February. Please kindly drop us a quick email in response to this and we will provide all the details you need for a return.

8 Hour(s) ago

Classic fit non-iron Prince of Wales blue and gold shirt

  • Customer also reviewed:
  • Classic fit non-iron Prince of Wales check pink and blue shirt
  • Classic fit non-iron Prince of Wales yellow and royal blue shirt
  • etc.

From start to finish the service and pocket additions were handled with care and professional pride.

No Comment
8 Hour(s) ago

Tan slim fit flat front non-iron chinos

  • Customer also reviewed:
  • Navy slim fit flat front non-iron chinos

The web site pricing is confusing just placed four shirts in my bag held for 24 hours until I got back home to double check size of shirts recently ordered, only to find the price increased from £100.00 + a free tie + free delivery up to £244.50 and no tie. How can these prices change so radically in less than 24 hours? I have not proceeded with this order, I have however been a regular customer but confess I have now lost a little faith in CT.

Read more

The prices haven't changed as such, so I do apologise for the confusion this has caused. As you initially applied a promotional offer to the order you were creating, the website was modified with cookies to display these prices and offer the free tie. As all cookies expire (both the edible and non-edible variety!) when you then returned you saw the default pricing. To correct this, simply follow the same link you initially followed to reach the site, or apply the promotional code to the website in the 'apply an offer code' box. If you do have any further problems, please use our Live Chat service on the website to have it quickly resolved.

8 Hour(s) ago

Classic fit non-iron twill grid check royal blue shirt

  • Customer also reviewed:
  • Classic fit non-iron honeycomb sky blue shirt
  • Classic fit non-iron twill stripe white and sky blue shirt
  • etc.

I ordered £162 of shirts to my office which is above a Tyrwhitt store. When they didnt arrive I called customer services who said they would ring me back. Next day they still hadnt rung so I called again, was promised that the shirts would be sent out to my office address which I confirmed to them. Next day I got a call from the store asking me to come down to collect them. This is extremyly poor and shows a total lack of customer service. How hard can it be to send out a box of shirts and deliver them to the right address. Also if you promise to phone someone back please have the manners to do so. This is second time my order has been sent direct to store even though I paid for delivery.

Read more

I do very much apologise for the disappointing chain of events here, culminating in delivery to the wrong address. Your address is clearly marked on the parcels as being 'Above Charles Tyrwhitt' - with the name of your office on the very first line. I can't quite understand how Hermes can repeatedly fail to get this right and it's very frustrating. I'll be sure to have this raised with them directly and I very much hope this will not happen again. In regards to a call back, you are quite right this should have taken place and we'll ensure additional training is provided in this area.

8 Hour(s) ago

Slim fit non-iron short sleeve bengal stripe lilac shirt

  • Customer also reviewed:
  • Slim fit non-iron windowpane check sky blue shirt
  • Slim fit non-iron micro spot pink shirt
  • etc.

Very prompt and efficient service from start to finish

No Comment
9 Hour(s) ago

Light grey cotton cashmere zip neck jumper

Great service

No Comment
9 Hour(s) ago

Grey classic fit stretch cavalry twill chinos

  • Customer also reviewed:
  • Silver classic fit stretch pique 5 pocket trousers
  • Burgundy silk classic Fleur-de-Lys tie

Well your website is easy and your response rate is speedy and he goods arrive rapidly. What more do we want.

No Comment
9 Hour(s) ago

Stone classic fit single pleat chinos

  • Customer also reviewed:
  • Classic fit non-iron windowpane check sky blue shirt
  • Classic fit non-iron poplin lilac stripe shirt
  • etc.

As always very good.

No Comment
10 Hour(s) ago

Slim fit cutaway collar non-iron square textured mid blue shirt

  • Customer also reviewed:
  • Slim fit cutaway collar non-iron triangle textured royal blue shirt

Always great customer service and products

No Comment
10 Hour(s) ago

Classic fit non-iron twill white shirt

OK

No Comment
11 Hour(s) ago

Slim fit semi-cutaway collar melange puppytooth stone shirt

prompt response and delivery

No Comment
11 Hour(s) ago

Slim fit non-iron twill white shirt

  • Customer also reviewed:
  • Slim fit non-iron poplin white shirt
  • Slim fit non-iron puppytooth royal blue shirt
  • etc.

The shirts were delivered very quickly and the return was collected promptly. Will definitely return.

No Comment
11 Hour(s) ago

Classic fit non-iron poplin short sleeve navy check shirt

  • Customer also reviewed:
  • Classic fit button-down collar non-iron business casual royal blue check shirt
  • Classic fit non-iron poplin navy check shirt
  • etc.

Fist class, as usual

No Comment
11 Hour(s) ago

Classic fit button-down collar non-iron business casual royal blue check shirt

  • Customer also reviewed:
  • Classic fit button-down collar non-iron business casual mid blue shirt
  • Women's semi-fitted non-iron navy and white random spot shirt
  • etc.

Great

No Comment
11 Hour(s) ago

Blue and sky stripe pique polo

  • Customer also reviewed:
  • Navy and berry stripe pique polo
  • Sky and white silk classic Oxford spot tie

Items arrived quicker than I expected.

No Comment
11 Hour(s) ago

Slim fit non-iron poplin indigo stripe shirt

Shirt arrived through the post in good time and as advised by email.

Read more

I'm ever so sorry to learn this has happened, which you are quite right is not up to our high standards. We'll be happy to replace the shirt for you should it come to this, but thank you for acting swiftly to repair the shirt - I wouldn't know where to start personally! If any spare buttons are required for items then please do let us know and we will be able to supply these to you. Feedback has been passed through to the Quality Control Team concerning this and we'll do our best to ensure it isn't a reoccurring issue.

12 Hour(s) ago

Slim fit non-iron poplin white shirt

  • Customer also reviewed:
  • Navy pindot print jersey shirt
  • Women's white jersey shirt
  • etc.

Great

No Comment
12 Hour(s) ago

Women's semi-fitted black multi floral print blouse

  • Customer also reviewed:
  • Women's semi-fitted cotton broderie anglais white shirt
  • Women's semi-fitted pintuck white essential shirt

Very timely delivery - could hardly have been more efficient

No Comment
12 Hour(s) ago

Classic fit non iron imperial weave light green shirt

  • Customer also reviewed:
  • Classic fit Egyptian cotton diamond texture white shirt
  • Classic fit Egyptian cotton diamond texture light grey shirt
  • etc.

Excellent

No Comment
13 Hour(s) ago

Classic fit non iron imperial weave light green shirt

  • Customer also reviewed:
  • Classic fit non iron imperial weave white shirt
  • Classic fit non iron imperial weave sky blue shirt
  • etc.

AA

No Comment
13 Hour(s) ago

Royal blue slim fit twill business suit trousers

  • Customer also reviewed:
  • Royal blue twill business suit waistcoat
  • Royal blue slim fit twill business suit jacket
  • etc.

Despite having ordered before using the same bank details and card, I had to call to confirm everything. It then took a further 5 days to receive the order and one item was then out of stock. In this day and age, there is no excuse for not on fulfilling orders completely. Total amateurism

Read more

Our records show that this was in fact your first online/telephone order with us, hence the need for these checks I'm afraid. While there were previous store orders, these don't show which payment method was used sadly. If you have placed orders with us over the telephone or online in the past, it must have been at a different address. You are welcome to let us know what this address may have been and we'll then merge your accounts together. By way of an apology for the delay in receiving the items however I have now refunded your delivery charge, which I hope will be acceptable.

13 Hour(s) ago

Classic fit collarless white shirt

  • Customer also reviewed:
  • Classic fit collarless navy shirt
  • Classic fit non-iron black shirt
  • etc.

great service as always with CT

No Comment
13 Hour(s) ago

Classic fit non-iron royal Panama white shirt

  • Customer also reviewed:
  • Classic fit non-iron twill pink shirt
  • Classic fit non-iron royal Panama blue shirt

Great feel,quality material and a very nice fit.

No Comment
14 Hour(s) ago

Light brown slim fit flat front chinos

Your returns process could be better. Make the delivery bag, subsequently used for returns, much easier to open and reseal; make the returns label self-adhesive; make the service post-free. I had to mess about with tape and pay £5 to send you my stuff back. It would put me off ordering online again.

Read more
No Comment
14 Hour(s) ago

Classic fit twill grid check navy shirt

  • Customer also reviewed:
  • Classic fit twill grid check fuchsia shirt
  • Classic fit button-down collar non-iron business casual sky blue shirt
  • etc.

Great service would have appreciated a bit more notice on delivery.

No Comment
14 Hour(s) ago

Slim fit semi-cutaway collar business casual melange navy and grey check shirt

In the Jermyn St shop I was told I couldn't use my £10 off voucher for a sale shirt because in line 4 of Terms it said it couldn't be used with special promotions. When I got home I read the terms which said in 2nd sentence on first line that I COULD use it with sale items! I then ordered online and shirt arrived within the stated 2-5 days.

Read more

I do apologise for the mix-up in the Jermyn Street store concerning whether or not your voucher could be used. You are of course quite correct and I'm glad you were able to place the order over the website instead. I will pass feedback on this through to the store, as clearly they were getting confused between sale/clearance and promotions. We'll do our best to ensure this doesn't happen again.

15 Hour(s) ago

Black Finsbury penny loafers

  • Customer also reviewed:
  • Classic fit blue washed Oxford shirt
  • Classic fit sky blue washed Oxford shirt
  • etc.

Always excellent - easy to shop online - swift delivery - great products

No Comment
15 Hour(s) ago

Black classic fit single pleat non-iron chinos

  • Customer also reviewed:
  • Slim fit non-iron twill white shirt
  • Slim fit non-iron twill pink shirt
  • etc.

Historic information available by phone helped get order right

Read more

I'm glad we were able to assist in checking your previous orders with us. Rest assured we have all of your previous purchases kept safe and sound - going right back to 1998 no less! It's certainly a shame that a return was required here however, but we will get this completed for you swiftly. If you di require any help when returning items then please do let us know and we'll be happy to help.

15 Hour(s) ago

Classic fit sky blue washed Oxford shirt

  • Customer also reviewed:
  • Classic fit white washed Oxford shirt
  • Classic fit non-iron Oxford gingham mid blue shirt
  • etc.

Excellent shirts, excellent quality and value

No Comment
15 Hour(s) ago

Women's semi-fitted non-iron cotton spot printed royal blue shirt

The product was good but the service was rubbish! The courier chucked the parcel over my garden gate in the pouring rain as I was out and left it! The box was a soggy mess as was all of the paperwork inside. Luckily the shirt was undamaged due to the good wrapping.

No Comment
16 Hour(s) ago

Classic fit Egyptian cotton poplin white shirt

  • Customer also reviewed:
  • Classic fit small gingham light pink shirt
  • Classic fit check red & blue shirt
  • etc.

Prompt

No Comment
16 Hour(s) ago

Classic fit non-iron twill grid check royal blue shirt

  • Customer also reviewed:
  • Classic fit dobby blue and white check textured shirt
  • Classic fit non-iron windowpane check sky blue shirt
  • etc.

The shirts were delivered sooner than expected, however I was disappointed that had I waited 24Hrs to place my order, I would have got free delivery as well!

No Comment
16 Hour(s) ago

Pink and blue gingham 2 pack boxers

Great service as always

No Comment
17 Hour(s) ago

Marine blue slim fit flat front non-iron chinos

  • Customer also reviewed:
  • Camel slim fit flat front non-iron chinos
  • Navy button neck merino wool jumper
  • etc.

Always happy with what I buy, never been disappointed

No Comment
17 Hour(s) ago

Slim fit Egyptian cotton poplin white shirt

  • Customer also reviewed:
  • Slim fit non-iron twill white shirt
  • Classic fit button-down collar non-iron business casual sky blue and white striped shirt
  • etc.

I used to buy regularly from CT, until I wrote about they shorter zips. Customer Service was not what I would have expected from CT. Hence I stopped buying from CT. This does not deter from the fact that CT shirts are excellent!

No Comment
17 Hour(s) ago

Slim fit non iron imperial weave blue shirt

  • Customer also reviewed:
  • Slim fit non iron imperial weave light green shirt
  • Slim fit semi-cutaway collar business casual puppytooth pink shirt
  • etc.

Fast delivery and quick updates.

Read more

I was of course terribly disappointed to read your comments here, but thank you for taking the time to provide them. While the Slim Fit is the 'middle of the road' fit with our shirts (we offer Classic and Extra Slim also) most customers have been very pleased with the fit. It's obviously a great shame that you were not however. To hear they were also difficult to iron is odd, as our non-iron shirts are hugely popular and much loved! I'll definitely pass your comments through to the Merchandising Team and please do return the shirts to us if you aren't 100% happy with them.

17 Hour(s) ago

Black Finsbury penny loafers

very happy

No Comment
17 Hour(s) ago

Green and navy stripe pique long sleeve polo

Easy and quick delivery .

No Comment
17 Hour(s) ago

Navy slim fit twill business suit trousers

good service

No Comment
17 Hour(s) ago

Slim fit blue Prince of Wales check luxury border tweed jacket

  • Customer also reviewed:
  • Burgundy silk classic textured dash tie

Vg

No Comment
18 Hour(s) ago

Extra slim fit non-iron twill sky blue shirt

  • Customer also reviewed:
  • Extra slim fit cutaway collar non-iron twill grey shirt
  • Extra slim fit non-iron twill lilac shirt
  • etc.

Good offers give amazing value for money. Speedy and efficient delivery. Very good quality products. Great stuff!

No Comment
18 Hour(s) ago

Classic fit non-iron herringbone light pink shirt

  • Customer also reviewed:
  • Women's semi-fitted non-iron feather print shirt
  • Women's semi fitted corded lace navy shirt
  • etc.

Great products and very prompt service

No Comment
18 Hour(s) ago

White pique polo

  • Customer also reviewed:
  • Light blue silk classic textured stripe tie

Very good to do business with.

Read more
No Comment
18 Hour(s) ago

Classic fit non-iron poplin short sleeve sky blue check shirt

  • Customer also reviewed:
  • Classic fit non-iron poplin short sleeve navy check shirt
  • Classic fit non-iron poplin short sleeve raspberry check shirt

Excellent service.

No Comment
18 Hour(s) ago

Women's semi-fitted dark blue brushstroke print shirt

  • Customer also reviewed:
  • Women's semi-fitted non-iron cotton puppytooth pink shirt
  • Women's semi-fitted non-iron navy and white random spot shirt
  • etc.

Had to use the 24 hr delivery as was going away - this turned out to be a 2nd try delivery due to a medical emergency. But delivery company excellent.

No Comment
18 Hour(s) ago

Sky 2 pack boxers

  • Customer also reviewed:
  • Pink and sky dot 2 pack boxers

Rapid delivery of excellent products. Somewhere along the line the description of the boxers as having 3 panels seems to have gone missing. This is very important information to have when considering which boxers to buy.

No Comment
19 Hour(s) ago

Navy classic fit twill business suit jacket

  • Customer also reviewed:
  • Navy classic fit twill business suit trousers
  • Women's blue abstract printed knot detail jersey top
  • etc.

Very good and customer friendly services.

No Comment
19 Hour(s) ago

Slim fit Prince of Wales sky blue shirt

Latest

Quick and efficient, no fuss. But the box looked as though it had 'been through the Mill' and stuck up with cellotape; thankfully the contents were intact.


23-Jan-2017
Reliable good quality and design.
Staff always helpful.
Web page easy to use.
AND i like the offers!
Pleasure to order from Charles Tyrwhitt UK

Read more
No Comment
19 Hour(s) ago

Classic fit berry check brushed dobby shirt

  • Customer also reviewed:
  • Slim fit navy and berry tattersall washed Oxford shirt
  • Classic fit Pima cotton double-faced sky blue shirt

Excellent product and fast delivery

No Comment
19 Hour(s) ago

Classic fit magenta stripe washed Oxford shirt

  • Customer also reviewed:
  • Classic fit blue and green check washed Oxford shirt
  • Classic fit blue multi check washed Oxford shirt
  • etc.

Prompt and efficient service as usual.

No Comment
19 Hour(s) ago

Black cotton rich 3 pack socks

  • Customer also reviewed:
  • Grey cotton rich 3 pack socks

As always

No Comment
20 Hour(s) ago

Classic fit navy wool blazer

We could not fault your staff who were very professional in every way.

No Comment
20 Hour(s) ago

Slim fit Egyptian cotton diamond texture white shirt

  • Customer also reviewed:
  • Slim fit non-iron poplin blue shirt

Very simple to use website. Items delivered exactly as ordered.

No Comment
20 Hour(s) ago

Classic fit red and grey check heather shirt

Quick and easy to select and order. Delivery very prompt. improvement would be if collect at store didn't come with a delivery charge (below £100) in-line with competitors?

No Comment
20 Hour(s) ago

Classic fit Egyptian cotton diamond texture mid blue shirt

  • Customer also reviewed:
  • Classic fit non iron poplin cream shirt
  • Classic fit non-iron twill stripe white and sky blue shirt
  • etc.

Prompt delivery and very good value

No Comment
20 Hour(s) ago

Mid blue merino wool v-neck jumper

  • Customer also reviewed:
  • Silver merino wool v-neck jumper

Goods arrived promptly and in excellent condition

No Comment
20 Hour(s) ago

Women's semi-fitted cotton pintuck white shirt

Problem was dealt with in a swift and pleasant manner.

No Comment
21 Hour(s) ago

Classic fit stone raincoat

Charles Tyrwhitt is always our first port of call. Service is excellent, quick, accurate and reliable. No fuss, no hassle. Would recommend.

No Comment
21 Hour(s) ago

Classic fit blue washed Oxford shirt

  • Customer also reviewed:
  • Classic fit blue and white dobby shirt
  • Classic fit slub cotton blue shirt
  • etc.

Used a lot - good sizing - great price esp in sales and with offers

No Comment
21 Hour(s) ago

Light grey cotton cashmere crew neck jumper

  • Customer also reviewed:
  • Blue and sky stripe pique long sleeve polo

Good

No Comment
21 Hour(s) ago

Slim fit semi-cutaway collar business casual chambray mid blue shirt

  • Customer also reviewed:
  • Slim fit semi-cutaway collar business casual textured white shirt
  • Slim fit semi-cutaway collar business casual textured blue shirt
  • etc.

It just works !!

No Comment
21 Hour(s) ago

Brown slim fit stretch pique 5 pocket trousers

Problem with the Hermes delivery service was dealt with by two CT operatives, who actually took the time to call me back. Most gratifying!

No Comment
21 Hour(s) ago

Classic fit blue and purple spot print shirt

  • Customer also reviewed:
  • Classic fit blue print shirt

Shirts fit fine but noticed that care instructions say iron inside out! I am assuming that the design is printed on. Perhaps this instruction should be made more obvious.

No Comment
21 Hour(s) ago

Extra slim fit white plain washed Oxford shirt

  • Customer also reviewed:
  • Extra slim fit sky blue plain washed Oxford shirt
  • Extra slim fit cutaway collar non-iron twill white shirt

Shirts were delivered within one week on standard delivery

No Comment
21 Hour(s) ago

Slim fit non-iron twill stripe white and sky blue shirt

Ordered twice in recent weeks, and service had been very prompt and dispatched quickly! Arriving within 3-4 days.

No Comment
21 Hour(s) ago

Classic fit blue washed Oxford shirt

  • Customer also reviewed:
  • Slim fit blue double face shirt
  • Slim fit cutaway collar Egyptian cotton textured stripe royal blue shirt

HERMES lied about trying to deliver - wholly unacceptable!

Read more

Thank you for getting in touch with us directly and please accept my apologies also for the disappointment as well as any inconvenience caused! The postage charge paid on the purchase has already been refunded back to you and the details of what went wrong are being looked into now – this incident isn’t typical of the service though and training will be provided to ensure improvements are made.

21 Hour(s) ago

Classic fit button-down collar non-iron business casual yellow shirt

  • Customer also reviewed:
  • Classic fit button-down collar non-iron business casual mid blue shirt
  • Classic fit button-down collar non-iron business casual white shirt
  • etc.

As good as ever.

No Comment
21 Hour(s) ago

Slim fit grey stripe washed Oxford shirt

  • Customer also reviewed:
  • Slim fit navy and berry tattersall washed Oxford shirt
  • Slim fit berry check washed Oxford shirt
  • etc.

Ordered and delivered in four days on standard free delivery.

No Comment
21 Hour(s) ago

Blue and sky blue birds eye polo

  • Customer also reviewed:
  • Navy and white stripe polo
  • Black wool rich 3 pack socks

Prompt service

No Comment
21 Hour(s) ago

Classic fit blue and pink check washed Oxford shirt

  • Customer also reviewed:
  • Classic fit poplin short sleeve navy and yellow check shirt
  • Classic fit blue print shirt
  • etc.

very good.

No Comment
21 Hour(s) ago

Classic fit button-down collar non-iron business casual yellow shirt

  • Customer also reviewed:
  • Classic fit button-down collar non-iron business casual sky blue shirt
  • Classic fit button-down collar non-iron business casual light pink shirt
  • etc.

Very quick as usual.

No Comment
22 Hour(s) ago

Black jersey 3 pack trunks

A+

No Comment
22 Hour(s) ago

Blue jacquard button neck jumper

  • Customer also reviewed:
  • Slim fit navy and grey spot print shirt

Excellent, delivered earlier than forecast, very helpful when I phoned

No Comment
22 Hour(s) ago

Classic fit Egyptian cotton textured blue shirt

  • Customer also reviewed:
  • Classic fit end-on-end pink shirt

I have purchased from Charles Tyrwhitt for a number of years and have NEVER had a problem. Always service of the highest standard

No Comment
22 Hour(s) ago

Classic fit non-iron poplin turquoise check shirt

  • Customer also reviewed:
  • Classic fit two colour check blue shirt
  • Classic fit check red & blue shirt
  • etc.
Latest

Poor the website was very hard work. I had to push the sleeve length button 16 times for one shirt and over 20 for another shirt. By mistake I went to the shopping trolley and when I tried to get back to ordering my next shirt I had to reorder previous shirts. Very unfriendly and it wasted my time.


23-Jan-2017
The price of your products is good but I am beginning to find that I prefer the patterns and colours of your competitor and will probably pay more next time to have shirts I am happier with.
Your deliverer informed us he was unable to deliver on two days we were in. We finally had to go out on the third day and left a note and the shirts were safely left in our absence.

Read more

We’re grateful to you for taking the time to speak with us directly and I’m very sorry also for the issues encountered when using our website! Your experience definitely isn’t typical of shopping with us and the points raised have been taken on board accordingly. In the meantime, we also appreciate the feedback provided regarding the designs available for our shirts as well as the delivery of the order too.

22 Hour(s) ago

Extra slim fit non-iron twill white shirt

  • Customer also reviewed:
  • Extra slim fit non-iron twill stripe white and sky blue shirt
  • Extra slim fit small gingham sky blue shirt
  • etc.

No complaints, minus one of the white shirts said the correct dimensions in the collar label, but had the sleeves that were too short... probably by 3 inches.

Read more

Please accept my apologies again for what has gone wrong here and thank you for taking the time to get in touch with us! As per our earlier direct contact, we’re absolutely glad for a free of charge replacement order to be organised straight away accordingly. In the meantime, the issue encountered isn’t typical of our products and we appreciate the incident being brought to our attention.

22 Hour(s) ago

Slim fit poplin sky blue and red check shirt

  • Customer also reviewed:
  • Slim fit non-iron poplin green and orange check shirt
  • Slim fit semi-cutaway collar non-iron business casual white and blue check shirt
  • etc.

Excellent service as per usual.

Read more
No Comment
22 Hour(s) ago

Classic fit button-down collar non-iron business casual sky blue and white striped shirt

  • Customer also reviewed:
  • Classic fit button-down collar non-iron business casual white and sky blue striped shirt
  • Navy and white silk classic spot tie
  • etc.

Customer service is excellent. Helpful, knowledgeable assistant on the telephone

No Comment
22 Hour(s) ago

Stone classic fit stretch pique 5 pocket trousers

  • Customer also reviewed:
  • Stone classic fit flat front chinos
  • Stone classic fit single pleat chinos

Service was excellent as usual.

No Comment
22 Hour(s) ago

Classic fit Pima cotton double-faced white shirt

The service itself was ok, unfortunately when the parcel arrived, it was damaged. I think it was the courier's fault rather than the company's, but as a first impression it wasn't good.

Read more
No Comment
22 Hour(s) ago

Classic fit navy cotton flannel jacket

Efficient delivery and good website

No Comment
22 Hour(s) ago

Extra slim fit non-iron honeycomb sky blue shirt

  • Customer also reviewed:
  • Slim fit non-iron honeycomb pink shirt

Returns are a nightmare. All I wanted to do was exchange my size, but the returns process makes it incredibly difficult - and costly!

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Thank you for taking the time to speak with us directly and please accept my apologies also for the disappointment as well as inconvenience caused! The process of returning items to us is usually quick and straightforward so we’ll take the details of what went wrong on this occasion on board accordingly – thank you for bringing the details to out attention.

22 Hour(s) ago

Classic fit magenta stripe washed Oxford shirt

  • Customer also reviewed:
  • Classic fit blue multi check washed Oxford shirt
  • Classic fit sky blue stripe washed Oxford shirt
  • etc.

Prompt and efficient

No Comment
22 Hour(s) ago

Slim fit non-iron honeycomb white shirt

  • Customer also reviewed:
  • Slim fit Pima cotton double-faced white shirt
  • Slim fit non-iron honeycomb mid blue shirt
  • etc.

good

No Comment
23 Hour(s) ago

Silver merino wool v-neck jumper

  • Customer also reviewed:
  • Sky merino wool v-neck jumper
  • Light blue silk classic textured stripe tie

Excellent products and service, as always.

No Comment
23 Hour(s) ago

Dark pink silk classic paisley tie

  • Customer also reviewed:
  • Navy and green paisley border classic pocket square
  • Coral silk classic textured dash tie
  • etc.

The only thing that has stopped me rating excellent is I ordered this as a surprise for my husband, but because you linked his phone number to our address (he is a previous customer) he received a msg telling him his order was on its way. This spoilt the surprise!

No Comment
23 Hour(s) ago

Navy roll neck merino wool jumper

  • Customer also reviewed:
  • Classic fit blue and orange check washed shirt
  • Classic fit non-iron twill sky blue shirt
  • etc.

As always

No Comment