We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Efficient and excellent value with discount
First class products and service as always
Fantastic. Thank you
Consistently excellent24-Feb-2017Fantastic product at fantastic prices
Fast service, reliable delivery, packaged well. Easy to return items.
First rate communication (emails at every stage from ordering to delivery).
Well done to you all.
Always a high standard of product supported by polite, helpful & friendly staff.
Always prompt delivery and quality goodsp
no.1 for quality.
Quick and easy from start to finish.
Good speedy service
Fairly prompt delivery (though it's a shame it's not free above a certain order size).
GOODS ARRIVED ON TIME
Have ordered before and the service and quality of the products are as great as before.
Tip top service from your customer service on the phone
Nice customer service
Whilst the service and products have always been first class I am beginning to get too many emails.
As a long standing and loyal customer I would have hoped I would get a code that gave me a 'special price' whenever I ordered so long as I spent more than £100 in the year. I do understand that there will also be clearance items that you will want to sell and that the discount might not apply to these.
Delivery speed good and quality normally good. The sizes need a bit more guidance as Slim appears to mean fat fit. Really Baggy on me
Worked well the waistcoat arrived before the projected time
i sent two shirts back, but you've not told me whether you've received them yet nor whether you have issued a refund etc?
Great shirts and great service as usual
very quick , delivered promptly.
Only let-down was Hermes: who battered the parcel silly. One side of the box was almost hanging off.
Easy to use website & items delivered pronto..
Items delivered quickly and on time
A quick service with good products
Smart, easily maintained and comfortable
Website easy to use and delivery ahead of schedule. what more to ask for? Great products too.
Quick and efficient service as usual Thank you.
We are currently trying to arrange an exchange of 1 item and have paid for the Hermes collection, but they have not given us the barcode we need to affix to the parcel so it can be collected. No one is offering us a solution and we cannot find contact details for anyone that can help.
Paid for next day delivery, but this was not met. However received phone calls to confirm what was happening and received refund of delivery charge. Great service will use again.24-Feb-2017Great service and products highly recommend24-Feb-2017Great service and products highly recommend
Good communication from order to despatch through to delivery ... and very fast
Good service and quality shirts
Fast despatch of shirts. Received within a few days
Having to pay over £12 to return the suit by Royal Mail was a shock ! I will be very reluctant to order suits from you in the future
The shirts were of the expected high quality from Charles Tyrwhitt, and delivered promptly. I couldn't ask for more!
Quick delivery, everything as you'd want.
Excellent service, as always.
Overall very good; sizes sometimes not quite as advertised
Always very pleased with every order placed with Charles Tyrwhitt
Really good service. For me, as a first-time shopper with CT I decided to go into a store to fully understand the fit and material, which was a really good idea. I visited the Manchester store and the Manager there was absolutely fantastic. I am just sorry I cant emember his name as excellence should be rewarded.
Will not use again - poor quality and poor service
delivery was 5 days afer ordering, which is below par. Also, Hermes delivery company sent an email to indicate item was delivered by signature, when in fact threw it into a neighbour's carport, without leaving a card or anything, I found it by accident,
Good stuff. Good service
Good price, good fitting instructions and punctual delivery - thank you.
good service and communication
Very quick service
Very prompt distribution
always been happy with the service and quality of the products. Have got lots of them.
very quick response to my order. great product at a great price.
Poor packaging leaving Courier to sellotape the box containing three shirts resulting in two of the shirts being badly creased..
Fast delivery... will definitely use again
My order arrived quickly and was well packaged so that it arrived in perfect condition. Overall, the entire process could not be faulted.
Fantastic service & great quality products
Delivery was ideal but one of the shirts(twill grid blue) was slim fit despite being classic on package and it was classic fit I ordered. Have kept shirt to minimise hassle but was not what I ordered nor what package said
Very prompt service, arrived before expected Date!
as normal never get any less
quick and easy to order
Excellent service and delivery
Great service! Rang the customer service team to ask a question and they were very helpful.
Excellent service and very quick
Excellent service and quality as always.
Overall relationship of Web site & Delivery was excellent
Quicker than promised!
Good quality material, inaccurate sizing.
quick delivery quality goods thank you
As always, efficient, speedy, good quality products and a simple return system.
Usual high standard
Very efficient and the delivery was faster then expected. No complaints whatsoever.
First class service
Very efficient and speedy delivery.
The service was good.
Fast efficient service great communication and excellent products
on line shopping easy
Service excellent as always.
CT were very responsive when I made my 2 telephone calls
Superb service.prompt delivery which is always on time.Would thoroughly recommend this company.
Delivery was by 11th February. Did not arrive till Monday 13th February. Flew to Goa 13th of February without the shorts. Not good. Hermes was the courier. Any company using this courier are in for poor feedback as the courier cannot deliver on time. Will have to rethink purchases from Charles Tyrwhitt
Need to let me know when there aer offers on as huge savings
Efficient courier. Parcel well wrapped. Goods as described. Perfect!
Happy with the service
Online ordering is quick and easy however returns and refunds are not .I would only buy from the shop in future,
Excellent product and service as usual.
Very prompt delivery
Came on time.
a good web site excellent service and the shirts are the best for the money on line
Not the first order and probably won't the last
Service was OK- delivery time was around a week (which is OK but slower than some services). Shirts were well packaged
Great selection, great quality, great offers, great value for money - Nothing to complain about!
The service is always impeccable. Never a poor delivery in my experience. The warehouse do an excellent job at maintaining quality through a speedy service. Well done.CT.