We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Good quality and well priced products delivered on time.
Fast and efficient
Good as normal ... Even though girl on phone had no idea what I was talking about see product review
Shirts fantastic , the packing however poor as the carton was badly torn. Thankfully shirts were not damaged.
Good quick service.
Couldn,t be bettered
Very good service will buy again
As usual great service and quick delivery
Delivery company poor
Very reliable company. Hassle free order and prompt delivery.
impressed with service and delivery time
Excellent, as always!
I had to wait nearly a month for restock and when the suit arrived, the jacket did not match the trousers and was in a poor state.
From start to finish the service and pocket additions were handled with care and professional pride.
The web site pricing is confusing just placed four shirts in my bag held for 24 hours until I got back home to double check size of shirts recently ordered, only to find the price increased from £100.00 + a free tie + free delivery up to £244.50 and no tie. How can these prices change so radically in less than 24 hours? I have not proceeded with this order, I have however been a regular customer but confess I have now lost a little faith in CT.
I ordered £162 of shirts to my office which is above a Tyrwhitt store. When they didnt arrive I called customer services who said they would ring me back. Next day they still hadnt rung so I called again, was promised that the shirts would be sent out to my office address which I confirmed to them. Next day I got a call from the store asking me to come down to collect them. This is extremyly poor and shows a total lack of customer service. How hard can it be to send out a box of shirts and deliver them to the right address. Also if you promise to phone someone back please have the manners to do so. This is second time my order has been sent direct to store even though I paid for delivery.
Very prompt and efficient service from start to finish
Well your website is easy and your response rate is speedy and he goods arrive rapidly. What more do we want.
As always very good.
Always great customer service and products
prompt response and delivery
The shirts were delivered very quickly and the return was collected promptly. Will definitely return.
Fist class, as usual
Items arrived quicker than I expected.
Shirt arrived through the post in good time and as advised by email.
Very timely delivery - could hardly have been more efficient
Despite having ordered before using the same bank details and card, I had to call to confirm everything. It then took a further 5 days to receive the order and one item was then out of stock. In this day and age, there is no excuse for not on fulfilling orders completely. Total amateurism
great service as always with CT
Great feel,quality material and a very nice fit.
Your returns process could be better. Make the delivery bag, subsequently used for returns, much easier to open and reseal; make the returns label self-adhesive; make the service post-free. I had to mess about with tape and pay £5 to send you my stuff back. It would put me off ordering online again.
Great service would have appreciated a bit more notice on delivery.
In the Jermyn St shop I was told I couldn't use my £10 off voucher for a sale shirt because in line 4 of Terms it said it couldn't be used with special promotions. When I got home I read the terms which said in 2nd sentence on first line that I COULD use it with sale items! I then ordered online and shirt arrived within the stated 2-5 days.
Always excellent - easy to shop online - swift delivery - great products
Historic information available by phone helped get order right
Excellent shirts, excellent quality and value
The product was good but the service was rubbish! The courier chucked the parcel over my garden gate in the pouring rain as I was out and left it! The box was a soggy mess as was all of the paperwork inside. Luckily the shirt was undamaged due to the good wrapping.
The shirts were delivered sooner than expected, however I was disappointed that had I waited 24Hrs to place my order, I would have got free delivery as well!
Great service as always
Always happy with what I buy, never been disappointed
I used to buy regularly from CT, until I wrote about they shorter zips. Customer Service was not what I would have expected from CT. Hence I stopped buying from CT. This does not deter from the fact that CT shirts are excellent!
Fast delivery and quick updates.
Easy and quick delivery .
Good offers give amazing value for money. Speedy and efficient delivery. Very good quality products. Great stuff!
Great products and very prompt service
Very good to do business with.
Had to use the 24 hr delivery as was going away - this turned out to be a 2nd try delivery due to a medical emergency. But delivery company excellent.
Rapid delivery of excellent products. Somewhere along the line the description of the boxers as having 3 panels seems to have gone missing. This is very important information to have when considering which boxers to buy.
Very good and customer friendly services.
Quick and efficient, no fuss. But the box looked as though it had 'been through the Mill' and stuck up with cellotape; thankfully the contents were intact.23-Jan-2017Reliable good quality and design.
Staff always helpful.
Web page easy to use.
AND i like the offers!
Pleasure to order from Charles Tyrwhitt UK
Excellent product and fast delivery
Prompt and efficient service as usual.
We could not fault your staff who were very professional in every way.
Very simple to use website. Items delivered exactly as ordered.
Quick and easy to select and order. Delivery very prompt. improvement would be if collect at store didn't come with a delivery charge (below £100) in-line with competitors?
Prompt delivery and very good value
Goods arrived promptly and in excellent condition
Problem was dealt with in a swift and pleasant manner.
Charles Tyrwhitt is always our first port of call. Service is excellent, quick, accurate and reliable. No fuss, no hassle. Would recommend.
Used a lot - good sizing - great price esp in sales and with offers
It just works !!
Problem with the Hermes delivery service was dealt with by two CT operatives, who actually took the time to call me back. Most gratifying!
Shirts fit fine but noticed that care instructions say iron inside out! I am assuming that the design is printed on. Perhaps this instruction should be made more obvious.
Shirts were delivered within one week on standard delivery
Ordered twice in recent weeks, and service had been very prompt and dispatched quickly! Arriving within 3-4 days.
HERMES lied about trying to deliver - wholly unacceptable!
As good as ever.
Ordered and delivered in four days on standard free delivery.
Very quick as usual.
Excellent, delivered earlier than forecast, very helpful when I phoned
I have purchased from Charles Tyrwhitt for a number of years and have NEVER had a problem. Always service of the highest standard
Poor the website was very hard work. I had to push the sleeve length button 16 times for one shirt and over 20 for another shirt. By mistake I went to the shopping trolley and when I tried to get back to ordering my next shirt I had to reorder previous shirts. Very unfriendly and it wasted my time.23-Jan-2017The price of your products is good but I am beginning to find that I prefer the patterns and colours of your competitor and will probably pay more next time to have shirts I am happier with.
Your deliverer informed us he was unable to deliver on two days we were in. We finally had to go out on the third day and left a note and the shirts were safely left in our absence.
No complaints, minus one of the white shirts said the correct dimensions in the collar label, but had the sleeves that were too short... probably by 3 inches.
Excellent service as per usual.
Customer service is excellent. Helpful, knowledgeable assistant on the telephone
Service was excellent as usual.
The service itself was ok, unfortunately when the parcel arrived, it was damaged. I think it was the courier's fault rather than the company's, but as a first impression it wasn't good.
Efficient delivery and good website
Returns are a nightmare. All I wanted to do was exchange my size, but the returns process makes it incredibly difficult - and costly!
Prompt and efficient
Excellent products and service, as always.
The only thing that has stopped me rating excellent is I ordered this as a surprise for my husband, but because you linked his phone number to our address (he is a previous customer) he received a msg telling him his order was on its way. This spoilt the surprise!