We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Always excellent service and quality
Delivered a day after order. Only a slight criticism web site a bit difficult to use first time out
Great service as always.
very good company
Great order process
Always excellent delivery and quality of goods.
Excellent service- no hassle - did as promised.
Prompt, efficient service
Lost my place on the website, products came quickly and on time
Kept up-to-date with order progress, coupled with easy-to-use tracking service.
Will wait until the replacement loafers arrive
Overall quite good but its sometimes difficult to judge from a catalogue what you are getting.
Would have given this an excellent, however the collar bones were missing. Quickly rectified via a phone call, but it is the little things that make the big difference. Lack of a simple quality check!! Delivery and the shirt itself were spot on, brilliant service, did exactly what it said on the tin. Will definitely use them again.
very easy to use and speedy
Fast and dependable.
The item was delivered in good time and was well packed.
As usual quality product neatly packaged at a good price.
Excellent service from ease of ordering to timely receipt of shirts.
One of 4 shirts that I ordered was obviously the wrong item compared to the order. It had the correct barcode, wrong item. Bit of a palaver to return. However correct item quickly sent.
communication is clear and accurate. Delivery was exactly as promised
Excellent service and info from an excellent company
Product came in time
Well packaged quality products.
Very good service !
I have no hesitation in recommending Charles Tyrwhitt. I always receive the highest customer service and their product value is second to none.
Excellent service, as always. Fast shipping and kept up-to-date every step of the way.
Easy-on-the-eye website, well packaged and secure parcel, arrived before anticipated delivery date.
Ordering easy.Turned up on time
Easy to use Website to find products available
Generally very good service.
Although the price jumped around on the website during the purchase process.
Originally £80 then £100.
Excellent quality products, excellent service - what more can you say
Efficient service as always
Easy to use and prompt delivery
Don't shop anywhere else now for shirts.
Service was great and will be coming back again
The overall service is as always excellent
Over a week & haven't received my goods & after a complaint email had no response.
excellent all round service and customer care as always
So easy to use, and punctual service.
The carrier left the package on the ground floor where anyone could have taken it. Please make sure next time it is given by hand at the exact delivery point.
Top class company with excellent service
Excellent service as usual
Service is always excellent.
There is still room for improvement regarding the website. I had problems with the site recognising and applying my discount code
I ordered three items from three different retailers on same day. CT had the most expensive delivery charge, were the last to dispatch and the last to deliver. Upon arrival, the medium polo shirt resembled a tent. £2.80 to return - via pony and trap presumably since it inexplicably took a week to get back to CT. Size small was by now out of stock... still waiting. All in all, CT's stuff is reasonable quality, but the endless offers and promotions (they must *just* stay this side of sales law) combined with high delivery and return costs make them very hard to recommend. The carefully cultivated 'personal' letters and emails and 'Jermyn Street' at semi-permanent sale status are all very manipulative.
Great quality shirts and pretty neat service. I've brought shirts from you before and never been disappointed keep up the good work
next day delivery so efficient and useful for forgotten birthday present!
No complaints at all with the service
Prompt delivery - well packaged.
I have normally found each contact is efficient and helpful
a good/reliable company
Need I say more.
Top service as usual
Have used this service on a few occassions.Fully satisfied and products arrive in time.Secret is to order more than one item and pay delivery charges only once!!!
The company service cannot be bettered
Very good customer service and shipping services. My order arrived quickly and when I returned for an exchange, I was kept informed of arrivals and dispatches. Highly recommended.
Correct items and prompt delivery.
Excellent service and prompt delivery as always
Parcels have arrived early or on time in good condition
Received everything quickly.
Good comms, a bit slow given the p&p cost
Range , value , delivery, impeccable .
Always delivered on time in excellent condition.
Marvellous as ever
Not had a problem in the shop or on line. Great service
Excellent in all departments
Excellent experience for both online booking, updates & delivery..
Great prompt service, clear website and good offers
Excellent service and delivery
I buy most of my clothes from CT - never been let down by the quality - always satisfied with the price.
Very good service
Good fast postage
Good choice available , pleasant staff on phone, and very swift delivery.
Great shirts, good service. Could cut down on the emails, though.
Always quick and hardly ever out of stock
Goods arrived within two days using the normal post and packaging
The most recent order was my THIRD attempt to get the leather belt in the desired size. Despite clealry specifying the size online I was, AGAIN, sent the wrong (larger) size
very fast & good quality