We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
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Order was easy
Keep coming back for more cant beat the quality and fit and keep up the 4 for 100 cracking value
Choosing and ordering my items was really easy followed up by a fast, efficient and informative delivery service
delivered at safe place as requested
Easy web site, well designed. Fast delivery with the important option of delivery without signature. Excellent offers of 4 shirts for £100 with added discounts and free delivery gets me every time. A quality shirt like this would cost double anywhere else.
Delivery driver tried to deliver to work premises at 8.45pm then package goes missing; replacement tie out of stock
Superb service, communication and delivery
Always good service
Easy to order, supplied regular delivery dates for items not in stock. Fantastic service.
Delivered as requested in good condition
Very quick return of goods once ordered.
Great service as always and prompt delivery
Fine, no problem
Happy with the prompt service , and online sizing guide
delivery as promised
Great products at good prices.
Good delivery and return system
Been happy with service up till now, but have been let down over stated delivery dates on last order.
Friendly helpful staff and very good quality shurts
Overall service was excellent. Two of my items were out of stock and arrived well before the expected delivery date. All e mails received regarding delivery were absolutely exact as to timing.
Have used CT for a number of years now and always found their service to be spot on. Products I have bought are good value and of good quality
Great people to deal with and great products
Arrived on time as stated
A wonderful pleasant shopping experience as always
Big fan of CT - great products, good customer service (available 24/7), good website and loyalty to prior customers by way of offers.
Products as ordered , excellent service & delivery
Helpful staff on the phone.
On finding I had clicked on the wrong size due to a error I contacted customer service who talked me through the return process. The upshot was that I was told that the Yellow shirt was out of stock in xxx l . I was happy to have another red one in xxx l and was told the replacement would be sent once my return was received.
I now find I can only have a voucher not the shirt.
Very good service
items arrived on time
Disappointing service from Hermes after being given delivery date and parcel tracking it took 2 phone calls and 1 week to receive some nonsense about incomplete address !!! Shirt was a gift so panicking that it would not arrive sort the delivery out and it would have been a good shopping online experience
Took two attempts to get a refund. First time one guy said he'd sort it and didn't.
Very good and efficient service, thank you.
very quick service
Delivered without delay
Was really easy to pay and the delivery was on time and the items arrived in perfect condition.
Good products by delivery charges are unjust. I spent £160+ and still had to pay £4.95 delivery + £2.80 to return. Nearly £8 is robbery. Would suggest free delivery over £50 or £100. Would be reluctant to order again due to these charges.
very good quality good size and fit
Service from start to finish was impeccable
Always first class service
Never anything less than excellent customer service and speedy delivery
Fast efficient service as always
Good website and quick delivery.
As always efficient and timeous delivery
Outstanding, quick delivery and great products
Ordered my goods online - website good and easy to use as ever. Delivery prompt and very good delivery tracking service through Hermes. Marketing messaging at just the right frequency and always well put together with motivating offers
Easy to use website and speedy delivery
Arrived earlier than expected
Delivery times have slipped a bit
More offers please
Excellent quick service and presentation
Excellent service and choice .
Excellent service, easy to use website and prompt deliver - as always
Fast and efficient
Easy ordering, prompt delivery and no quibble returns if needed
All went very quickly, no hitches
Like being able to phone, staff very friendly
The usual prompt service
As ordered and ahead of time
They arrived promptly and with no fuss at all, what more could you want
Service 2nd to none . products arrived promptly . item out of stock arrived 2 weeks before it was meant to ..
good customer service
Service as always efficient 'And on the ball,
Brilliant service - great products
Excellent telephone customer service. Quick delivery.
Easy to order and delivered quickly.
THe sale coupons are very attractive
Good efficient service
Fast & Efficient
I have been impressed with the manner and efficiency of the staff in your Leeds store as well as online. Phones are answered quickly,staff introduce themselves and the products are sent out quickly. Returns via Hermes are uncomplicated.
I think CTS online can be held up as exemplary as far as online businesses go.
Service is very good. Need a more cost effective return / exchange service. No free post bag / sticker etc. The Hermes offer for £2.80 but need to find somewhere for them to collect from isn't as good as most online retailers. CTShirts themselves are very good tho !!
All good, delivered on time and remaining shirt delivered ahead of expectation
Easy to order and quick to arrive.
Order completed before the expected date, well done!
It should have been made much clearer before I PAID that the shirt was not in stock and I would have to wait It seemed a bit of a con to take the payment and then let me know it was not in stock. You don't get that in a shop
Great service and high quality shirts. Very pleased with purchase.
Items delivered as quickly as promised. Well done!
Quick delivery. Easy to order. All round excellence.
The website was easy to use and the shirt delivered early than expected.