Anglian Home Improvements Reviews

Consumer ratings of Anglian Home Improvements

Feedback for www.anglianhome.co.uk has been compiled from 470 Customer Reviews

  • Feefo member since
  • 05/12/2012
  • For nearly 50 years, we've been manufacturing and installing windows, conservatories, doors, roofline products and more recently, driveways, garage conversions and panoramic extensions.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.anglianhome.co.uk
8 Hour(s) ago

Anglian Home Improvements

We are very happy with the window and brickwork and would use again and recommend to family and friends. Thankyou.

No Comment
32 Hour(s) ago

Anglian Home Improvements

Salesman good, Product good, fitters excellent BUT TOTAL LACK OF ANY PROJECT MANAGEMENT. GIVEN STARTING DATES WHEN NO-ONE TURNED UP AND THE ONLY WAY WE EVENTUALLY GOT THE CONSERVATORIES FINISHED WAS TO WITHHOLD A PAYMENT.

WE DELIBERATELY USED A LARGE COMPANY SO ANY CONCERNS WOULD BE TAKEN AWAY - HOW WRONG WE WERE!! Your plasterer knew more about the job that the so-called Managers.

Very disappointing - would never recommend Anglian.

Read more
Thank you for your feedback. I am sorry to hear about the experience you have had. One of customer service team will be in cotact with you to discuss further.

Georgina Greengrass
Anglian Home Improvements
35 Hour(s) ago

Anglian Home Improvements

Difficult to answer.

Fitters were excellent.

Aftercare service poor. I don't think you talk to each other and I've been asked to complete a survey now 5 times.

Read more
Thank you for your feedback. We are always looking at ways to improve our service and I will look into why we have called on these occassions.

Georgina Greengrass
Anglian Home Improvements
36 Hour(s) ago

Anglian Home Improvements

Prompt and efficient service. Fitters took great care and made virtually no mess.

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Thank you for your feedback, we are glad to hear you are pleased with the service you received.

Georgina Greengrass
Anglian Home Improvements
38 Hour(s) ago

Anglian Home Improvements

Job was completed on time. The team were polite and left no rubbish behind.
I have had no problems with the guttering and some heavy rain after completion allowed me to check there were no leaks or obvious problems.

Read more
Thank you for your feedback. We are so pleased to hear your guttering stood up to the Great British weather and that you are pleased with our installation team.

Georgina Greengrass
Anglian Home Improvements
17-Sep

Anglian Home Improvements

We had a large window put in very good service workmen very tidy and polite

Read more
Thank you for your feedback, it's great to hear our installers did such a great job putting in your window.

Georgina Greengrass
Anglian Home Improvements
17-Sep

Anglian Home Improvements

Great job. Triple glazing and fascias gutters and cladding all done by Anglian. Great price, quick install, friendly fitting team.

Read more
Thank you for your feedback. Triple glazing is a new product in our portfolio so its great to have your feedback. We are delighted to hear you are pleased with your overall experience with Anglian.

Georgina Greengrass
Anglian Home Improvements
17-Sep

Anglian Home Improvements

We're really happy with our new windows. a top quality product from a well known company.

Read more
Thank you for your feedback, we are always pleased to hear from happy customers and that you like the quality of your new windows.

Georgina Greengrass
Anglian Home Improvements
17-Sep

Anglian Home Improvements

Excellent service: very competent people and very pleasant to deal with.

Read more
Thank you very much for your feedback, it is always great to hear when customers are so pleased with the service they receive.

Georgina Greengrass
Anglian Home Improvements
17-Sep

Anglian Home Improvements

Little room for improvement.

Read more
Thank you for your feedback.

Georgina Greengrass
Anglian Home Improvements
16-Sep

Anglian Home Improvements

My only problem is......my bathroom window has been looked at twice by your fitters and it still does not close as well as my other windows that Anglian installed for me!

Read more
Thank you for your feedback, I have requested that one of our customer service team calls you today to discuss your bathroom window and get this issue resolved for you.

Georgina Greengrass
Anglian Home Improvements
14-Sep

Anglian Home Improvements

front door and patio doors fitted in just a few hours great job great doors work men did a great job

Read more
Thank you for your feedback, we are glad that you are pleased with your new doors and the service you received.

Georgina Greengrass
Anglian Home Improvements
13-Sep

Anglian Home Improvements

Anglian put in 4 windows they done a goond job in puting the windows in

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Thank you for your feedback, we are glad you are pleased with your windows and the work we did.

Georgina Greengrass
Anglian Home Improvements
10-Sep

Anglian Home Improvements

They did a great job nothing was to much trouble for them. They worked well and everywhere was clean when they left.
l would and have recommended them to family and friends.

Read more
Thank you for your feedback, we are always delighted to hear from happy customers. Did you know you could get up to £500 through our recommendation scheme, please see the link below for more information.
http://www.anglianhome.co.uk/recommend-a-friend.aspx

Georgina Greengrass
Anglian Home Improvements
10-Sep

Anglian Home Improvements

Great service and products but still too expensive!

Read more
Thank you for you feedback, great to hear you are pleased with the service and products that you received.

Georgina Greengrass
Anglian Home Improvements
10-Sep

Anglian Home Improvements

we were very pleased with the product and the quality of the fitting

Read more
Thank you for your feedback, we are delighted that you are pleased with our service and product.

Georgina Greengrass
Anglian Home Improvements
08-Sep

Anglian Home Improvements

Fitters were excellent and we are generally satisfied with the product, however, I requested more window keys when answering a telephone survey. I also called as one of the windows is not shutting properly and again requested keys. Both people were very obliging and said someone would call me but to date I am still waiting for the call.

Read more
Thank you for your feedback, I am glad that you are pleased with the fitters and our product. I have asked one of our customer service team to call you today so that we can sort out your window and get those extra keys sent out to you.

Georgina Greengrass
Anglian Home Improvements
07-Sep

Anglian Home Improvements

We have given feedback verbally over the telephone twice to different people.
We have given feedback on our guarantee registration form.
PLEASE no more requests for feedback.
Thank you.

Read more
Thank you very much, sorry to hear we have contacted more than you would like. I will update our records accordingly.

Georgina Greengrass
Anglian Home Improvements
07-Sep

Anglian Home Improvements

On time, excellent workmanship. Friendly helpful service all round.

Read more
Thank you for submitting your feedback, we are delighted that you pleased with our service.

Georgina Greengrass
Anglian Home Improvements
07-Sep

Anglian Home Improvements

The installation was fine, but the door lock was incorrectly fitted, and it took 2 weeks of phone calls before the engineers eventually made the lock work correctly.

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Thank you for your feedback. I am sorry to hear it took longer than expected to get fix your lock, I am pleased it has now been resolved.

Georgina Greengrass
Anglian Home Improvements
31-Aug-2014

Anglian Home Improvements

Windows are good but the fittings look and feel cheap.
The flat roof is good but the white UPV facia looks like cheap plastic. It is embarrassing.

When the windows were fitted two blinds were broken.
When the flat roof was fitted the light fitting in the bathroom was damaged.

We would not use Anglian again.

Read more
Thank you for your feedback, one of our customer service team will be in contact with you today.

Georgina Greengrass
Anglian Home Improvements
24-Aug-2014

Anglian Home Improvements

Despite letting us down on our first installation date which they cancelled on the day when they did come it was all done in one day with little mess and happy with installation

No Comment
17-Aug-2014

Anglian Home Improvements

As I have had to have a manager back to assess the back door and the action plan will involve rehanging the door I am not best pleased. Also apparently poor manufacturing standards means that the drainage holes in the front door don't work properly. I currently do not feel like recommending Anglian and I will soon run out of patience if someone does not contact me very soon to arrange remedial action.

Read more
Thank you very much for your feeedback, one of our customer service team will be in touch to get this matter resolved.

Georgina Greengrass
Anglian Home Improvements
11-Aug-2014

Windows/Doors

From the start of the project ie saleman to fitter including the surveryor and the customer service was excellent. I will definitely without fail consider paying for their product and services in the future.

Read more
Thank you very much for your feedback, we are always delighted to hear from satisfied customers.

Georgina Greengrass
Anglian Home Improvements
09-Aug-2014

Anglian Home Improvements

Whilst Anglian Home Improvements make very goiod products, they falkl down HUGELY in one department, after sales service.

They phone you persistently under the guise of checking that all is OK. They bug you by e-mail. You can say to them 100 times that you do not wish to have any further contact from them, but they will still continue, as evidenced by the e-mail asking for this feedback. My experience so far with them is that each job they carry out results in about 12 marketing calls from them.

Before, I was happy to recommend Anglian to friends but NEVER again until they learn to just leave people in peace.

You cvan have the best product in the world, but if you don't stop getting up peoples noses, they will leave you.

Though I have future work to be done in my house, I will NOT be choosing Anglian if they contact me in any way again.

Read more
Thank you very much for your feedback, we are always looking at ways to improve our Customer Satisfaction. I have e-mailed you today to see if we can resolve this for you.

Georgina Greengrass
Anglian Home Improvements