Anglian Home Improvements Reviews

Consumer ratings of Anglian Home Improvements

Feedback for www.anglianhome.co.uk has been compiled from 1107 Customer Reviews

  • Feefo member since
  • 05/12/2012
  • For nearly 50 years, Anglian Home Improvements have been manufacturing and installing windows, conservatories, doors, roofline products and more recently, driveways, garage conversions and panoramic extensions.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.anglianhome.co.uk
46 Hour(s) ago

Anglian Home Improvements

Although the product looks very good and the workman worked hard (he was on his own as his mate was sick) part of a drain pipe blew off within a few days and something dropped on the car port making a hole so we now have rain coming in. Hope it will be put right soon.

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Thank you very much for your feedback. As discussed on the phone i have informed the local installation branch and asked that you be contact as soon as possible. Please contact us with any further queries you may have.

Many Thanks

Sian Fisher

Anglian Home Improvements
28-Mar

Anglian Home Improvements

the crews did their job to a high standard left product as you would expect for a big firm

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Thank you for taking the time to give us your feedback. We are pleased to hear how satisfied you are with the work completed.

Many Thanks

Sian Fisher

Anglian Home Improvements
28-Mar

Anglian Home Improvements

We had french doors installed about 3weeks ago with an outside ramp as my husband is in a wheelchair the work it's self is fine but someone was supposed to come back and remove the wooden frame I have reported it three times but still
No one as been !!
Also the new bathroom window does not have keys and this was also reported..
I don't think I would recommend you again unless these things are sorted out out soon...
Julie wathern

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Thank you very much for you feedback. As discussed on the phone i have sent this over to the local installation branch to contact you. I have also sent out some keys for your window. If you have any further queries please contact us on 0800 988 9398

Many Thanks

Sian Fisher

Anglian Home Improvements
28-Mar

Anglian Home Improvements

It took two further visits by installers to correct lock malfunction

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Thank you for your feedback. I am sorry to hear about the porblems you have had with your lock and that it took two visits to fix. Please do not hesitate to contact us with any further queries on 0800 988 9398.

Many Thanks

Sian Fisher

Anglian Home Improvements
27-Mar

Anglian Home Improvements

Very good service and workmanship. Will certainly recommend. So far no problems.

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Thank your for your feedback. We are very pleased to hear how happy you are with the service provided and that you would recommend us in the future.

Many Thanks

Sian Fisher

Anglian Home Improvements
27-Mar

Anglian Home Improvements

Both the work and service was average, the overall rating had an a middle option I would have selected that box.

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Thank you for your feedback. We are sorry to hear you were not entirley satisfied with the work and service provided. If theres anything more we could do please contact us on 088 988 9398

Many Thanks

Sian Fisher

Anglian Home Improvements
27-Mar

Anglian Home Improvements

I received a phone call recently from Anglian, asking for feedback. The email adds to an existing sense I have that Anglian are muddled - the pricing should be simplified - it is currently hard to understand, which makes it difficult, I imagine, to compete on this basis.

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Thank you very much for your comments. We value our customers feedback and this will be passed on to be looked into.

Many Thanks

Sian Fisher

Anglian Home Improvements
27-Mar

Anglian Home Improvements

When I was unsure of how I would make the repayments Anglia sent round a lovely man who reassured me they would help me .Unfotunatly I do not have his name but he was so lovely and very helpful .I would recommend Anglia to anyone .

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Thank you for taking the time to give us your feedback. We are delighted to hear how helpful you found us and that you would recommend Anglian Home Improvements. I can pass this feedback on to the local installation branch that helped you.

Many Thanks

Sian Fisher

Anglian Home Improvements
26-Mar

Anglian Home Improvements

The product is first class; the individual trades are professional; the interface between the various trades is abysmal. There is no visible project management by Anglian Home Improvements; so managing the interfaces between vaious trades - groundworks contractors > conservatory installers > electricians > plasterers - to name some key components - is very much left to the home owner to manage.
The demarcation between trades about who is responsible for what becomes very tiresome.
We commenced this project with Anglian Home Improvements on 4 August 2014 with a £5567 deposit. The works were completed on 26 February 2015 - a total elapsed duration of some 223 days. Stage payments follwed.
In contrast, we paid a £500 deposit on our new build home on 27 March 2014, and this was completed on schedule on 31 October 2014 - a total elapsed duration of some 219 days. Of course, on the new build house we didn't need to make any payment until final completion.

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Thank you for your feedback. I am sorry for the communication and management of the works you have had completed, although I am pleased that the team did a great job and you are happy with the product. As discussed on the phone once we have received your correspondance we can investigate the matter further.

Many Thanks
Hannah Winning
Anglian Home Improvements
26-Mar

Anglian Home Improvements

only took one day

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Thank you for your feedback and we are pleased the work only took one day to complete.

Kind Regards
Toni Sadd
Anglian Home Improvements
26-Mar

Anglian Home Improvements

From start to finish an excellent company to deal with and a great quality product

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Thank you for your feedback and we are delighted to hear you found us to be an excellent company to deal with from start to finish.

Kind Regards
Toni Sadd
Anglian Home Improvements
26-Mar

Anglian Home Improvements

High quality long lasting products

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Thank you for your feedback and we are pleased you have found us to be high quality with a long lasting product.

Kind Regards
Toni Sadd
Anglian Home Improvements
26-Mar

Anglian Home Improvements

The workmen came on time each day. Worked hard, left no mess, and were polite and thoughtful. I couldn't ask for better service.

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Thank you for your feedback, we are pleased to hear the workmen were punctual, hard working, clean, polite and thoughtful.

Kind Regards
Toni Sadd
Anglian Home Improvements
26-Mar

Anglian Home Improvements

I was initially impressed with your representative who came to see us. He was patient with the details and paperwork. In fact, he had to come back again for another set of paperworks but nevertheless he was patient and kind.

The installation was delayed due to the confusion on where & when to install. Not sure how they got confused.

When I inspected the installation, the framework is maroon color and the door is brown. The colours dont flow, it's a mismatch. I reported it and waited for someone to come at 12 but apparently, the surveyor arrived half an hour early and didn't even see me.
I'm still waiting for them to come back to me and the more I see the door everyday, the more frustrating and horrid it looks.

C Barker
07956222422

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Thank you for your feedback. I am sorry that you are not happy with the colours on the framework and door. As discussed on the phone I have contacted the local branch who should be in contact with you shortly to look into this further.

Many Thanks
Hannah Winning
Anglian Home Improvements
26-Mar

Anglian Home Improvements

i have had windows on a couple of houses in the past by Anglian & always been pleased with the results. WIndow companys are always a worry when looking to make a purchase for a large amount of money. Anglian give me confidence of a good product & warranty.

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We are grateful for your feedback and we are delighted to hear you have always been pleased with our results. Also that you are confident in us to give a good product and warranty.

Kind Regards
Toni Sadd
Anglian Home Improvements
26-Mar

Anglian Home Improvements

Good service but have not received certificate for asbestos removal.

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Thank you for your feedback. I am pleased you are happy with the service received. I have raised the issue regarding your certificate with the local region for them to look into.

Many Thanks
Hannah Winning
Anglian Home Improvements
26-Mar

Anglian Home Improvements

Good

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Thank you for your feedback.

Kind Regards
Toni Sadd
Anglian Home Improvements
26-Mar

Anglian Home Improvements

The fitters were clean and efficient at the fitting of our windows and doors and very pleasant to talk to.

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Thank you for your feedback and it is lovely to hear the fitters were clean, efficient and pleasant to talk to.

Kind Regards
Toni Sadd
Anglian Home Improvements
26-Mar

Anglian Home Improvements

Top quality product efficient service

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Thank you for your feedback and we are pleased you found our product to he top quality with an efficient service.

Kind Regards
Toni Sadd
Anglian Home Improvements
26-Mar

Anglian Home Improvements

The whole process was efficiently carried out from start to finish, the workmen were the best, fast working and cleaned as they went along. The windows are providing excellent insulation and the house is not warmer than before.

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We are grateful for your feedback, we are pleased to hear from start to finish we were efficient and that the windows have made a difference to your home.

Kind Regards
Toni Sadd
Anglian Home Improvements
26-Mar

Anglian Home Improvements

product good installation team great after sales disgusting

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Thank you for your feedback. As discussed on the phone I have passed your details back onto the relevant department and you should be contacted soon. I am sorry to hear that you are unhappy with the situation however this should get rectified shortly. If you have any further concerns, please contact us on 0800 988 9398.

Many Thanks
Hannah Winning
Anglian Home Improvements
26-Mar

Anglian Home Improvements

My experience was mixed. Sales - no problems. Fitting - fine....
getting faults rectified - a different matter. It took five visits from technicians (and two no shows) to get the glazing bars on one of my window units exchanged - highly irritating. I'm not sure i'll be going back to anglian in the future.

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Thank you for your feedback. I am very sorry that you have experienced these issues, and as discussed on the phone I have fed your comments back to the relevant departments. I am pleased that everything has now been rectified and that you are happy with the work that has been completed.

Many Thanks
Hannah Winning
Anglian Home Improvements
26-Mar

Anglian Home Improvements

Everything happened as promised. We are well satisfied with the results.

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Thank you for your feedback, we are delighted everything was installed as promised and you are satisfied with the result.

Kind Regards
Toni Sadd
Anglian Home Improvements
26-Mar

Anglian Home Improvements

it`s not even fitted yet, your much too early.

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Thank you for your feedback, we hope the installation goes well and please do not hesitate to contact us if you have an queries or concerns on 0800 988 93 98.

Kind Regards
Toni Sadd
Anglian Home Improvements
26-Mar

Anglian Home Improvements

Having a patio door fitted has allowed so much more light into our living room, it feels larger somehow. There were a few snags along the way which caused delays but Anglian ensured that repairs were done at their expense.

Just waiting for new hinges to be fitted on bedroom window!

Thank you for opening our home to the 'outdoors'

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Thank you very much for your feedback. I am pleased to hear that everything has been sorted regarding the installation and you are happy with your new patio doors. As discussed on the phone if you discuss the issue regarding the hinges with the local branch they should be able to sort that for you, however if you have any further issues please do not hesitate to contact us on 0800 9889398.

Many Thanks
Hannah Winning
Anglian Home Improvements