Anglian Home Improvements Reviews

Consumer ratings of Anglian Home Improvements

Feedback for www.anglianhome.co.uk has been compiled from 1228 Customer Reviews

  • Feefo member since
  • 05/12/2012
  • For nearly 50 years, Anglian Home Improvements have been manufacturing and installing windows, conservatories, doors, roofline products and more recently, driveways, garage conversions and panoramic extensions.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.anglianhome.co.uk
16 Hour(s) ago

Anglian Home Improvements

Initial meetings went well, but when it came to installation, we had a problem with the colour or windows. This was resolved but we found one of the office Managers to be quite abrasive and unhelpful. Once installed, we found a problem with a window that could not be opened. This was successfully resolved and we are now happy with the installation. Special thanks to Cliff Smith finished off the installation to our satisfaction.
D J PERRETT

Read more
Thank you for your feedback, we are sorry to hear of the issues you experienced in regards to the colour and opening but pleased to hear these were successfully resolved.

Kind Regards
Toni Sadd
Anglian Home Improvements
17 Hour(s) ago

Anglian Home Improvements

Very pleased from ordering to the finished job.would use Anglian again.

Read more
Thank you for your feedback, we are delighted to hear you are very pleased with our service from start to finish.

Kind Regards
Toni Sadd
Anglian Home Improvements
18 Hour(s) ago

Anglian Home Improvements

Quick and efficient service.

Read more
Thank you for your feedback, we are pleased to hear you are happy with our service.

Kind Regards
Toni Sadd
Anglian Home Improvements
23-May

Anglian Home Improvements

Only ordered 2 windows but they were fitted in a timely fashion, by a fitter who's an absolute star and gets on with his job without hassle

Read more
Thank you for your comments. It's lovely to hear that you are happy with the work done and that you had such a great experience with the fitter.

Many Thanks
Hannah Winning
Anglian Home Improvements
22-May

Anglian Home Improvements

All great-from the sales team-Rob, John and Tony Benns friend to the fitters.
Only hiccup was the omission by the surveyor-he failed to tell me that the phone socket needed moving. This held up completion by several weeks.

Read more
Thank you for your feedback. I am sorry that the error from the surveyor held up the installation completion, however I am pleased that you are happy with the overall work and that the teams involved did a great job.

Many Thanks
Hannah Winning
Anglian Home Improvements
19-May

Anglian Home Improvements

I have already given requested feedback by phone and I have written a letter commending your fitter and his work, so up to now I have as indicated been very pleased with your firm. However this is the last time I will offer feedback, as I begin to suspect that you wish to sell further services, and I do not want sales pressure, therefore please accept that, yes, I am entirely satisfied with what you have done but do not want further communication unless it is instigated by myself.

Read more
We are grateful for your feedback and we are pleased to hear you are very pleased with us. I will request for your details to be removed from our systems so you are not contacted any further.

Kind Regards
Toni Sadd
Anglian Home Improvements
18-May

Anglian Home Improvements

Good product, professional installation - generally good customer experience

Read more
Thank you for your feedback, we are pleased to hear your experience with us has been good overall.

Kind Regards
Toni Sadd
Anglian Home Improvements
17-May

Anglian Home Improvements

Quotation of Anglian was bit expensive then local window companies but the reason I have decided to go with Anglian was due to quality of windows and doors. I must say its great quality and good customer services.
Also I was looking for reliable company to install windows and doors, Anglian tick all the boxes in terms of quality, reliability and price.
Overall process and experience was great. Window sales person, surveyor and fitter were really good. Anglian will be my first choice for any future installations.

Read more
Thank you for your feedback, we are delighted to hear you have had such a great experience with us and that you would return to us in the future.

Kind Regards
Toni Sadd
Anglian Home Improvements
14-May

Anglian Home Improvements

Product appears to be very good and judging by the prompt response to our adjoining neighbour's small overflow issue, after sales are also responsive. The rating would have been excellent, if we were not still staring at the bagged Asbestos on the lawn. We understand that this was missed and will be removed shortly.

Read more
Thank you for your feedback. I am very pleased to hear that everything went well and you are happy with the overall finish. If you have any further issues in getting the asbestos removed please contact us on 0800 9889398 to discuss further.

Many Thanks
Hannah Winning
Anglian Home Improvements
14-May

Anglian Home Improvements

I am very pleased with the result and the team tidied up very well after them. Only criticism would be that I was given an estimate of 5 days to do the job, and it only took 1! Fortunately I had only take one days leave. However, scaffolding firm requested to come a day early as they thought it would take more than a day to erect the scaffolding. That only took just over half a day so I took a days leave (for the original scheduled day for them) which I didn't need to take. My leave days are precious and to have wasted a day was a little annoying.

Read more
Thank you for your feedback. I am pleased that you are happy with the finished product. It's always nice to hear when someone is pleased with the work. In regards to the time taken, I do appreciate that your leave days are very precious to you and I am sorry that you have used some of this when it wasn't required. This is something I shall feedback to the installation teams when they are scheduling work in future, to ensure that the estimated times are as accurate as possible to minimise this type of situation occuring again.

Many Thanks
Hannah Winning
Anglian Home Improvements
06-May-2015

Anglian Home Improvements

We paid almost £5.000 for new roof trim. The first team of fitters did very little work and then went sick. This meant the first week was mostly wasted. The scaffolders turned up to remove the scaffolding but had to leave because the job was obviously not finished.

The boss was called in to inspect the job and arranged for a new team of fitters to finish the work. Nothing happened until Wednesday of the second week, but to Anglian's credit, suddenly there were two vans and two teams of fitters all at once. The job was finished in a couple of days. These guys were really good and corrected anything that was not done right the first week.

The fact is that we went with Anglian just so that we didn't have to experience these kind of difficulties. All in all, a poor show for such a big company.

Read more
Thank you for your feedback, we are sorry to hear there was a delay with the installation of your roof trim due to sickness. We are however pleased to hear this was resolved for you by getting 2 installation teams on site to finish the installation.

Kind Regards
Toni Sadd
Anglian Home Improvements
06-May-2015

Anglian Home Improvements

The windows and doors are exactly what we wanted ,the two fitters both named Craig were very professional and helpful and we are very happy with your overall service. It is so nice to be able to send a review like this.Thank you.

Read more
We are grateful for your feedback and pleased to hear you were happy with the overall service. Also that the windows and doors were exactly what you were looking for.

Kind Regards
Toni Sadd
Anglian Home Improvements
06-May-2015

Anglian Home Improvements

good professional service pleased with windows and installation

Read more
Thank you for your feedback, it is lovely to hear you were pleased with the service provided and your new windows.

Kind Regards
Toni Sadd
Anglian Home Improvements
04-May-2015

Anglian Home Improvements

I recently had my windows and front door replaced by Anglian and I was very impressed with their level of workmanship. The window fitters were always on time and were very respectful of my home. I love my new windows and door and I have had many complimentary comments.

I would definitely recommend Anglian to my family and friend.

Read more
We are grateful for your feedback and delighted to hear you were impressed by us. It's lovely to hear you love your new windows & doors and that you would recommend us. Thank you.

Kind Regards
Toni Sadd
Anglian Home Improvements
03-May-2015

Anglian Home Improvements

Service and products excellent. Matched my expectations and would recommend to others.

Read more
Thank you for your feedback, we are pleased to hear everything went as expected and you would recommend us. Thank you.

Kind Regards
Toni Sadd
Anglian Home Improvements
02-May-2015

Anglian Home Improvements

Very efficient and all the visits were carried as planned. The staff I encountered were knowledgeable and friendly.
I would use Anglian again

Read more
Thank you for your feedback. I am pleased that you are happy with the works and that you had a lovely experience with the staff.

Many Thanks
Hannah Winning
Anglian Home Improvements
30-Apr-2015

Anglian Home Improvements

The roofline chaps were a credit to your company.

Read more
Thank you for your feedback. I am pleased that you are happy with the completed work.

Many Thanks
Hannah Winning
Anglian Home Improvements
30-Apr-2015

Anglian Home Improvements

Your product is good.
Your fitter was excellent polite tidy professional
We are very please with the whole job

Read more
Thank you for your feedback. I am pleased that you have had a great experience and that you are happy with the product.

Many Thanks
Hannah Winning
Anglian Home Improvements
29-Apr-2015

Anglian Home Improvements

Despite a slight delay on start date (due to the scaffolders not turning up) we were very pleased with the way Andy and Terry undertook the work; they were very pleasant and accommodating and returned quickly after I reported one or two snagging items that needed attending to.

The installation looks very tidy and professional - so "Good" bordering on the "Excellent".

BUT we have had 3 or 4 follow up "customer satisfaction" calls when one should have been enough!

Read more
Thank you for your feedback. I am very pleased to hear that you are happy with installation and that the team were able to rectify any issues you had quickly. We do value our customers feedback. I do appreciate that you have received several calls in relation to this. I have requested no further calls made to you going forward.

Many Thanks
Hannah Winning
Anglian Home Improvements
28-Apr-2015

Anglian Home Improvements

Excellent

Read more
Thank you for your feedback, we are pleased to hear you found us to be excellent.

Kind Regards
Toni Sadd
Anglian Home Improvements
28-Apr-2015

Anglian Home Improvements

I'm very pleased with the service from Anglian and their team of fitters. They did a very good, quick and efficient job and I would be happy to recommend them to anyone contemplating new doors and windows.

Read more
Thank you for your feedback and I am delighted to hear you were very pleased with the service provided by us. Thank you for recommending.

Kind Regards
Toni Sadd
Anglian Home Improvements
28-Apr-2015

Anglian Home Improvements

Brilliant service from everyone, representative, surveyor and workmen. Very polite and treated home with respect. Love the windows and door fitted and would recommend to anyone. Thank you Anglian

Read more
Thank you for your feedback, I am pleased to hear you have received a brilliant service from us and that you are happy with your new windows and doors. Thank you for recommending us.

Kind Regards
Toni Sadd
Anglian Home Improvements
27-Apr-2015

Anglian Home Improvements

Two mistakes that should not have happened
The locking screw in the front door was missing allowing the barrel to move about.
Also the handle in the sliding door the gold was eroded off in 2 places.
However when you eventually sent a man to rectify the front door (7days later)
He was the best ever! Not only did he fix the front door he also a greed that the handle on the sliding door was not right, he went immediately and got a new one and it was fixed in a flash, well done john.
Brenda Batchelor

Read more
Thank you for your feedback, we are sorry to hear of the issues you have experienced but pleased to hear these have been resolved.

Kind Regards
Toni Sadd
Anglian Home Improvements
27-Apr-2015

Anglian Home Improvements

Good quality product and well fitted. Very professional all round. The company do contact you a lot and in my opinion more than I would have liked.

Read more
Thank you for your feedback, I am sorry to hear you have been contacted more than you would like and I will arrange for your contact details to be removed from our database. I am however pleased to hear that you have received an all round professional service.

Kind Regards
Toni Sadd
Anglian Home Improvements
27-Apr-2015

Anglian Home Improvements

THE WORKMEN WERE EXCELLENT.IF ONLY ALL WORKMEN DID SUCH A GOOD JOB I WOULD NOT HESITATE TO HAVE THESE WORKERS AGAIN.

Read more
Thank you for your feedback, it's lovely to hear you wouldn't hesitate to request the same workman again.

Kind Regards
Toni Sadd
Anglian Home Improvements