For nearly 50 years, we've been manufacturing and installing windows, conservatories, doors, roofline products and more recently, driveways, garage conversions and panoramic extensions.
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Despite letting us down on our first installation date which they cancelled on the day when they did come it was all done in one day with little mess and happy with installation
As I have had to have a manager back to assess the back door and the action plan will involve rehanging the door I am not best pleased. Also apparently poor manufacturing standards means that the drainage holes in the front door don't work properly. I currently do not feel like recommending Anglian and I will soon run out of patience if someone does not contact me very soon to arrange remedial action.
From the start of the project ie saleman to fitter including the surveryor and the customer service was excellent. I will definitely without fail consider paying for their product and services in the future.
Whilst Anglian Home Improvements make very goiod products, they falkl down HUGELY in one department, after sales service.
They phone you persistently under the guise of checking that all is OK. They bug you by e-mail. You can say to them 100 times that you do not wish to have any further contact from them, but they will still continue, as evidenced by the e-mail asking for this feedback. My experience so far with them is that each job they carry out results in about 12 marketing calls from them.
Before, I was happy to recommend Anglian to friends but NEVER again until they learn to just leave people in peace.
You cvan have the best product in the world, but if you don't stop getting up peoples noses, they will leave you.
Though I have future work to be done in my house, I will NOT be choosing Anglian if they contact me in any way again.
Excellent service from start to finish and the by folds and windows are of superior quality. Contact and service with staff and fitters was excellent. Would highly recommend.
Installation very good.
Since windows were installed, I have noticed one exception to the 'good' score is that bathroom opaque glass units have been installed incorrectly - patterned glass is on outside, meaning that window gets dirty and holds dirt, and is difficult to clean without leaving streaks ....... I'll have to get them back to rectify..
Whilst the workmanship was very good the remedial work was not so good.
Leaving brown mastic on my carpet and filling in gaps around the woodwork with a dark grey mortar (my house is sandstone) we had to redo the mortar around the door because if was so obvious. However, the windows are door look very nice now.
Very happy with the fitters and the product. A few hiccups with the initial sales and planning, and with the scaffolders, but overall very pleased.
The service would benefit from having a more open pricing policy rather than the "i'll see what my manager has available to help" scenario.
Not given excellent grade mainly due to wasted first day of installation as scaffolding wasn't put up in time, but the 2 guys came the following day and completed all the windows.
First i'd like to say that this is the worst buying experience I have ever had - I will NEVER buy Anglian products again. I placed the order in mid 2012.
I have tried to discuss the problems with Erdington (Birmingham) branch and Anglian head office, but complaints haven't been resolved. Anglian appear to show concern at first, but don't follow up to resolve the issues.
I have received dozens of calls from marketing - each time I leave a complaint, they promise to get back to me - no one does.
On all occasions, the products have been supplied scratched, damaged, badly fitted, have missing parts and have manufacturing defects.
The fitters, on one occasion, even turned up to fit a window that hadn't been made!!
I was originally told by the salesman of 6-8 weeks delivery but with the surveyor delays, this was doubled - the surveyor failed to turn up, until I called to complain about lack of delivery and fitting.
Due to the Anglian's extended delivery times, I had to delay the Anglian install (Anglian agreed), due to other pre booked building work and major sewer work - at this point, I received constant marketing calls and I also received a call from their install dept, telling me the items were damaged in the warehouse and needed to be fitted - I refused the damaged goods but Anglian used a legal threat to get them fitted. Due to the reported damage, I had been asking for a report on the condition (Anglian refused, until the GGF got involved) and I eventually received an email from Anglian reporting there was no damage, but a few days later the items arrived in a very poor state and with parts missing.
On the last install, the fitters didn't know how to assemble the products (I had to tell them how it was done), they fitted the letter box upside down and left us with a locking mechanism that was extremely stiff - the locking mechanism had been dropped on a concrete floor by the fitters and due to the poor fitting, has now damaged the locking area. There are so many defects to list, including blisters in the foil, scratches ,short window beads, sharp edges, faulty glass unit, manufacturing defects, poor finishing and mismatches.
On the last install, the fitters and manager turned up late. The manager was sent to supervise the fitters and sat in his car, 2 doors away from my home, apparently watching his fitters.
I am currently waiting on the 4th installation and remake of the products.
I have requested compensation but Anglian inform me they don't offer compensation.
Many people have viewed the installation and are all disappointed with the quality.
On all further occasions of legal threats by Anglian, I offered to pay for the products, with a snag list, but this has been refused by Anglian, due to the quality (I have emails stating this)
I have reported to trading standards and would recommend others to do the same.
TWO FITTERS WERE EXCELLENT AND FRIENDLY. DID JOB IN TIME EXPECTED AND TO GOOD STANDARD.
Friendly and efficient Groundworkers and installer. The only quibble we had was rectified straight away.Highly Recommended.Many Thanks.
The salesman and the men who finally fitted the windows were very good and seemed to know their job. They were friendly and answered all the questions asked by me. Knowing very little about fitting windows it did seem that the fitters knew what they were doing. Only time will tell how good they were.
The installation was done very well . The guy was very helpful
Friendly staff, hardworking . Excellent service!
Obliging, clean & efficient
We have been very pleased with all the service provided from the beginning to the end of the installation of our windows
Did a Excelent job with a excellent product. only given 9 out of 10 as they left a gap
where the television cables come in the front window. Have filled this up my self with mastic, think this was missed as it was Friday and they were in a bit of a rush to finish.
Installation team were very polite and got the work done quickly, leaving no mess.
job done on time clean tidy workers
All good except the need to chase up removal of the scaffolding!!!
Did get a bit fed up of follow up phone calls
The product is excellent and while I found Anglian employees to be professional and careful. Some of the sub-contractors did not show the same level of care and this tarnished the whole experience. I also feel the groundworkers weren't adequately supervised by Anglian and this lead to mistakes not be recognised which required remedial work. This in turn meant tasks didn't happen in the right order i.e. brickwork was finished after the installation of the frame and glass. This meant the finished conservatory was covered in brickdust as bricks were cut out and new ones were cut to size. Initial advice about the redirection of the gas flue was also incorrect and could not be done in the way suggested. Finally I have concerns about the way the slab and DPM was installed although I am not a builder and don't no if my concerns are valid. I just know it was done as detailed on the what to expect document provided by Anglian.
very good service