Anglian Home Improvements Reviews

Consumer ratings of Anglian Home Improvements

Feedback for www.anglianhome.co.uk has been compiled from 843 Customer Reviews

  • Feefo member since
  • 05/12/2012
  • For nearly 50 years, we've been manufacturing and installing windows, conservatories, doors, roofline products and more recently, driveways, garage conversions and panoramic extensions.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.anglianhome.co.uk
9 Hour(s) ago

Anglian Home Improvements

A good job well done, the fitters were helpful and an all round great service.

No Comment
16 Hour(s) ago

Anglian Home Improvements

Great service! Job done as advertised and on time. The installers took care to protect interior floors while installing the new french doors, cleaned up well, and completed the job in only two hours.

No Comment
20-Dec

Anglian Home Improvements

Outstandingly reliable, efficient and with the highest possible standard of work.
I would never use any other company, and recommend Anglian without any reservations,

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Thank you very much for your feedback. It's lovely to hear that you would recommend us and would use us again.

Many Thanks
Hannah Winning
Anglian Home Improvements
19-Dec

Anglian Home Improvements

Good reliable product as usual.

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Thank you very much for your feedback. I am happy to hear you are pleased with your purchase.

Many Thanks
Hannah Winning
Anglian Home Improvements
19-Dec

Anglian Home Improvements

Anglian's products are very good compared to some others in the market that I have seen. They are not cheap but their service is good. If they cannot keep an appointment they let you know in plenty of time. Their fitters are good and friendly and the one we had was very professional. He noticed a small fault in the product and advised us and said he was going to get the part replaced which he did. We have used "Anglian" 5 times over both our previous address and our present home and if necessary would use them again should the occasion arise.

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Thank you very much for your feedback. I am so pleased to hear that you are happy with the products and that you have come back again and again! We obviously try to aim to get things perfect the first time around, however I am pleased that although there was a light issue this was dealt with efficiently for you.

Many Thanks
Hannah Winning
Anglian Home Improvements
19-Dec

Anglian Home Improvements

Good communications before the fitter arrived. He was on his own but did an excellent clean, tidy and efficient job ( Paul Cousins from Torquay) We just need a bit of help with locking the windows but have been given a number to call.

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Thank you for your comments. I am pleased to hear that the job went well and that the fitter completed everything to a high standard. I am sorry to hear you are having a little trouble with the window locks. I have tried to call you this afternoon however didn't manage to get through. If you are still experiencing the problems please contact us on 0800 988 9398 and speak to one of our advisors who will be happy to help.

Many Thanks
Hannah Winning
Anglian Home Improvements
19-Dec

Anglian Home Improvements

everything was done very efficiently from start to finish.

driveway and patio excvavated and laid in very good time, with no fuss at all.

very good work.

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Thank you for your feedback and we are delighted to hear everything went smoothly and in good time.

Kind Regards
Toni Sadd
Anglian Home Improvements
19-Dec

Anglian Home Improvements

Quick service and very good job. Workmen very good and cleaned up outside despite the rain.

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Thank you for your feedback, we are pleased to hear you received a quick but good instillation. Also that the installers were good and cleaned up afterwards despite the weather conditions.

Kind Regards
Toni Sadd
Anglian Home Improvements
19-Dec

Anglian Home Improvements

Excellent professional service.

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Thank you for your feedback and we are delighted to hear you have received an excellent and professional service.

Kind Regards
Toni Sadd
Anglian Home Improvements
19-Dec

Anglian Home Improvements

Salesman and surveyor arrived on appointed day and were very helpful. Installation fitters could not be faulted. Friendly, courteous and let us know how things were progressing. Office staff useless. No contact from them. When we contacted them we were lied to.

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Thank you for your feedback and we are pleased to hear the salesman & surveyor arrived when requested and were very helpful. Also pleased to hear the installers were friendly, courteous and could not be faulted. We are disappointed to hear about the lack of communication from the office staff and we will raise this with the manager to investigate.

Kind Regards
Toni Sadd
Anglian Home Improvements
19-Dec

Anglian Home Improvements

anyone dealing with after sales appears to have short-term memory LOSS!!

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Thank you for your feedback and I am sorry to hear you have experienced issues with our aftersales service. I will arrange for one of our customer service agents to call you to discuss further.

Kind Regards
Toni Sadd
Anglian Home Improvements
18-Dec

Anglian Home Improvements

Generally good

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Thank you for your feedback and we are pleased to hear you found us generally good.

Kind Regards
Toni Sadd
Anglian Home Improvements
18-Dec

Anglian Home Improvements

The initial 'take or leave attitude' of the first sales visit was not good and would have lost my order if the requested second visit by the area sales manager had not materialised on a like for like cost basis. Some delays on dates were experienced after planning approval was received. The installation teams were polite and efficient and the end result is good as expected.

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Thank you for your feedback, I am disappointed to hear of the issues you experienced with the first designer and delays with instillation but I am pleased these were addressed and rectified. I am delighted to hear the instillation team were polite, efficient and that the end result was good as expected.

Kind Regards
Toni Sadd
Anglian Home Improvements
18-Dec

Anglian Home Improvements

Fair price, came at arranged time, good quality product, efficient installation.

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Thank you for your feedback and we are pleased you found us to be fair priced, good quality, efficient and prompt.

Kind Regards
Toni Sadd
Anglian Home Improvements
18-Dec

Anglian Home Improvements

The sales lady was very professional as was the surveyor. The installers left the place in a mess and did not remove adhesive from the windows. Also plaster work has had to be replaced in one room, which will need decorating. I had not anticipated this. A Manager did come and look at the work which he thought was good but was annoyed about my complaint over the lack of clearing up! This leaves a lasting impression. I have no problem with the actual product just the work force.
This is the fourth time I have been asked for feed back, all in a different form!

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Thank you for your feedback and we are pleased to hear the designer & surveyor were very professional. We are sorry to hear some decorating work needs to be carried out as we do our best to create as little damage as possible and make good after installations. As we cannot anticipate what damage will occur when removing the old windows unfortunately this can result in the need to redecorate, we are sorry this was not communicated to you. We are also sorry to hear of the impression left by the manager and the mess left after installation; this will be raised as your home should not be left in that condition, but pleased to hear there are no issues with the product itself.

In regards to the feedback requests you have received, we request feedback throughout the instillation process with us in the attempt to keep our standards high. We apologies if this has felt overwhelming and we will take this into consideration for future.

Kind Regards
Toni Sadd
Anglian Home Improvements
18-Dec

Anglian Home Improvements

workers were absolutely great. careful of my furniture and carpets., quick, efficient, and polite and friendly. The service from AHI in general was very good.

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Thank you for your feedback and we are delighted to hear the installers were great, careful, quick, efficient, polite and friendly. Also that the overall service received was very good.

Kind Regards
Toni Sadd
Anglian Home Improvements
18-Dec

Anglian Home Improvements

Good, clean job.

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Thank you for your feedback and we are pleased to hear you received a good and clean instillation.

Kind Regards
Toni Sadd
Anglian Home Improvements
18-Dec

Anglian Home Improvements

Excellent prompt service and installation

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Thank you for your feedback and we are delighted to hear you have received an excellent and prompt service/instillation.

Kind Regards
Toni Sadd
Anglian Home Improvements
18-Dec

Anglian Home Improvements

A good job well done

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Thank you for your feedback and we are pleased to hear it was a job well done.

Kind Regards
Toni Sadd
Anglian Home Improvements
18-Dec

Anglian Home Improvements

Communication about the scheduling of the job was appalling - scaffolders turned up unannounced and were lucky I was in that day. One panel had to be replaced. I had to chase for dates both for the original fit and the replacement. Technical guys were pleasant and worked efficiently and we like the product and are returning customers. However customer service is far below acceptable standards.

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Thank you for your feedback, we are pleased to hear that you like our product and that the installers were pleasant whilst working efficiently. I am disappointed to hear the about the lack of communication and customer service levels but I will raise this with the relevant managers to investigate.

Kind Regards
Toni Sadd
Anglian Home Improvements
18-Dec

Anglian Home Improvements

Fitters were good, polite and professional. The product is excellent

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Thank you for your feedback and we are pleased to hear the fitter was polite and professional. Also that you found our product to be excellent.

Kind Regards
Toni Sadd
Anglian Home Improvements
18-Dec

Anglian Home Improvements

First rate

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Thank you for your feedback and I am delighted you found us to be first rate.

Kind Regards
Toni Sadd
Anglian Home Improvements
17-Dec

Anglian Home Improvements

I have always found the men who have come here for Anglian Windows to be extremely good. I have no complaint whatsover.

Ros Hunt

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Thank you for your feedback and we are pleased to hear you found our employees to be extremely good and you have had no complaints.

Kind Regards
Toni Sadd
Anglian Home Improvements
17-Dec

Anglian Home Improvements

Overall happy with the job

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Thank you for your feedback and I am pleased to hear you are happy with the work.

Kind Regards
Toni Sadd
Anglian Home Improvements
16-Dec

Anglian Home Improvements

We opted to use Anglian Home Improvements again after they did such a good job installing our conservatory. The on site team on both occasions have been particularly impressive - on time, polite, tidy and highly professional at all times. Prework survey and post work reviews were conducted thoroughly and even the smallest issues swiftly put right. We'd definitely consider using Anglian again for any further home improvements.

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Thank you for your feedback, we are delighted to hear you have had such a positive experience with us and would happily return in the future.

Kind Regards
Toni Sadd
Anglian Home Improvements