For nearly 50 years, we've been manufacturing and installing windows, conservatories, doors, roofline products and more recently, driveways, garage conversions and panoramic extensions.
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very satisfied with quality and price also installation but very disappointed when we
werecancelled without a phone call regarding the installation as we were told up to 3 oclock that this large window couldn't be installed that day as it would take 2 teams to
lift it. we then had installation the following week when only 2 men arrived and installed this window but had to be brought to us on a large vehicle because of size.
it would have been nice to have been given this information so that we did not need
to have cancelled hospital appointment. by staying in all day.
A good efficient service left my house clean and tidy after installing a good product.
The overall service has been very good, in particular the speed in which Anglian have responded in coming out to deal with leaks that developed in the conservatory. The issue took some time to identify and deal with but has (hopefully) now been resolved.
Obviously we are unhappy at the delay we have suffered in being able to actually USE the installation whilst the leak was occurring, but the fitters and our local rep have been very good as regards coming out quickly to look at the problem.
We have had two jobs done by Anglian, and are delighted with the results. Two days ago I would have ticked the rating for "excellent". But we have a third job outstanding - the largest of the three. Yesterday we received a call telling us the start date was being put back almost a month, because of a backlog of work at Anglian. We had been rushing to get preliminary building work done in time for the earlier deadline, and were completely taken aback at the proposed change. With Christmas looming, it would mean continuing to live in chaos until well into the New Year. After we complained, most strenuously, our earlier start date was reinstated. We're relieved and just hope it WILL go ahead, and that there won't be any cutting of corners. Thank you.
I was disappointed initially as 10 or 11 of the 22 windows I had installed had to be replaced due to marks in the glass and the largest window of all was broken during installation. I immediately stopped my cheque and asked the Window and Door Field Manager to come and see the windows for himself. In fairness he immediately agreed to replace all the marked windows and within 2 weeks the work was carried out satisfactorily where-upon I immediately paid the money due. However I was very disappointed that the initial fitters made no attempt to clean the windows on installation and I expressed that disappointment to the Field Manager during his visit. ALTHOUGH I PAID FOR MY WINDOWS 5 WEEKS AGO I AM STILL WAITING FOR THE GUARANTEES.
Overall I would say that the service we received was better than a poor rating but probably doesn't warrant a "good" score.
Good produvts but Would much prefer open pricing such as individual costs showing how much each window and door costs.
Poor selection of front doors, just like all the other companies.
We are now fully Anglianised and we are totally satisfied with their products. We have had very few problems which have been fixed promptly. We would recommend them.
Recently had 2 separate installations. The first suffered a damaged frame and was incorrectly fitted. It has taken a while to resolve these issues but is now being resolved hopefully to my satisfaction. The most recent installation cannot be faulted. The quality of the product is good and the installation was carried out by an extremely experienced and helpful fitter and I am very pleased with the result
Excellent product and excellent service.
Th e work was very well done by nice chaps. The offices at Taunton & Exeter did not reply to my messages.
Excellent service and product provided
GOOD FRIENDLY ADVICE ON CHOICE. EXCELLENT FITTING SERVICE AND GOOD QUALITY WINDOWS
The salesman was polite well presented and smart.
The surveyor was pleasant polite informative and efficient.
The time lapse from order placement to installation was very good.
The products are a very good quality.
I did have an issue with one of the windows The engineer atteneded within the week to rectify.
The only problem I encountered was the female who takes the service calls was full of attitude and if I didnt like it then that was hard luck. Basically she lets Anglian down !
A excellent job done in a much lesser time than thought!
Well done to the install team.
They did a through and professional job from start to finish. I would recommend them based on our experience.
The installer (Dan) was fantastic. Quality of work was impressive
This is an expensive but good product and service. The downside is the excessive charge for using a Credit Card, and this would be my comment to other potential customers. 21/2% on a large order is a significant additional cost.
Our experience with the company has always been a good and helpful one
very good service, lovely windows and patio door
Plessed with the new doors but sick fed up with the frequent after sales contact seeking further work to be done at the house, so much so that I now seek to people in general not to consider Anglian Home Improvements if they were to be thinking or having work done in their property. I have repeatedly asked staff when they call top take my name off their contact list as I have no intention of carrying out any further work on my house, but to no avail. Absolute frustration on my part, but they don't realise that there refusal to take account of my requests is actually working against the company in terms of me promoting Anglian products to any one!
From start to finish I received an excellent service. Thank you very much
Service was very good, the fitters were on time and worked hard ... Would recommend definitely
We got Anglian Windows because we had windows fitted about 15 years ago and were pleased with them, we wouldn't go anywhere else, first class job by all.
excellent service and the products were all good quality. the fitters were polite and
left no mess.
would use them again in the future.