For nearly 50 years, Anglian Home Improvements have been manufacturing and installing windows, conservatories, doors, roofline products and more recently, driveways, garage conversions and panoramic extensions.
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little niggles soon sorted with no problems.
I had 2 new doors fitted in January, we are now in November and after 6 attempts at 'repairs' (which consists of squeezing more silicone at the door which now looks hideous) we are no closer to being sorted. Customer service has been poor and quite frankly, no one seems bothered or interested that we have water coming through our door every time it rains.
In February 2015 we had 13 windows and a pair of French doors installed by Anglian Home Improvements. Although the fitters were scheduled to take 4 days over the work they completed it in 3. As a result of the rush towards the end we were not given any instruction on the use and maintenance of the windows.
We qualified the completion sign off stating that we were unhappy with some of the work. Despite this we heard nothing from Anglian and it was left to us to chase things up.
Since then we have had 6 visits from Anglian seeking to rectify the defects. Despite this some of the windows remain below the standard we were led to believe we would get by Anglian’s advertising. Anglian now say there is nothing more they can do to improve matters.
We have been in touch with the Customer Care Manager and the Chief Executive and the latest response was an apology and that they would investigate and get back to us a matter of urgency. This was over 2 months ago. Repeated reminders sent over the last month have not been acknowledged or replied to.
We paid a premium over other quotations for what we thought would be quality product. Unfortunately our experience is that Anglian misrepresent both the quality of their products and the standard of their customer care and that they cannot be trusted.
Friendly worker who knew their job
Great product and service
We were very impressed with all the work done on replacing the windows and 3
external doors which we are very satisfied with. The young men worked hard each day and were very pleasant so I think the rating should be VERY good.
In every aspect, all parts of this job was very satisfactory.
Good quality windows at an affordable price.
Sales, installation and follow up service were excellent. No complaints and would definitely recommend.
First class company to use for windows
We were very pleased with the installation overall but disappointed by the state of the glass in the windows as they were left in a dirty state.
Very good service, good price and the lads doing the work were excellent.
We had all our windows and doors replaced and were very pleased with the workmanship and quality. However, we did make a mistake with the choice of the obscure glass in the bathroom and front door. The representative/salesman who came to see initially was very good but he did mention that a lot of customers chose SILVER MIST and that it was also the less expensive. On this comment we decided to also choose this particular glass. Unfortunately, we were horrified when we saw it and of course it was to our cost that we felt a great need to at least change the obscure glass in the door. We strongly feel that your representatives/salesmen should be able to have small samples of obscure glass with them to help customers choose the glass required. We are 100% sure that if this had been the case we would not have chosen SILVER MIST. Based on this fact we were very disappointed that Anglian did not help us to cover the extra cost incurred.
From sales to fitting (doors & windows) - quick, efficient, clean and polite service. Wouldn't hesitate to recommend Anglian Windows.
Anglican was Exzcellent, great, fast, friendly and efficiant. Unfortunately your subcontractors let you down. The scaffolding remain up a week after the work was completed. I phoned 3x to ask and received 3 different answers. When at last it was removed , I could see that Anglican did a great job. Thankyou.
My only concern is the length of time for the Asbestos removal Firm to appear before the work could commence.
My experiences of double glazing have been ones that I care to forget, however, with Anglian it has been an easy experience, the Windows look great, the surveyor and fitting team were excellent, polite, professional, attentive and very helpful, I would happily recommend Anglian Home Improvements to anyone!
I am delighted with the standard of work carried out. My only complaint was poor communication from Rep and surveyor to the installation team as I asked for my letter box to be replaced and some paint 'touch up' that was required to my front door. I was reassured that this would all be carried out on the same day to avoid me taking an extra day off work. Sadly this was not discussed with the team and now I have had to negotiate an extra day off to have this work completed. A bit disappointing.
~ Verified order
Christmas come Early
I am thrilled with my new patio doors. Such a relatively small investment has made such a difference, the room keeps warmer and is lighter both very important as the room is north facing and probably even more important to me is that I can enjoy an extended view of my garden.
I chose Anglian because my family have been using Anglian in different houses for over 30 years and have always been impressed by quality and customer service both of which are better than ever.
The pricing structure was terrible. It is really difficult to know what you are going to pay for different varieties of doors, glass, fittings etc. A clearer pricing structure would encourage me to be more likely to use Anglian again.
Fitters were very good and we are pleased with the end result.
good product proffessonaly installed. good result- looks good, works well-better insulation
Very efficient,considerate and quality throughout.
Excellent service the installation team (Tony & Peter) were very professional at all times and were respectful of our new carpets and decor which was a concern for us. In the event we need not have worried! It would have been nice to have had the scaffolding removed a little quicker but I was informed that it was out of your control other than that a job well done.
From start to finish the service was excellent and considerate, from advice on windows, style and openings through to the final installation. We're exceptionally happy with the finished product and the post sales service — courteous calls and a visit from the local representative to ensure all was as it should be. We will definitely use again and would not hesitate to recommend Anglian.
Good conciensious workers They did a good job.
First class product, first class service. Only comment was the length of time taken from the placing of the order to actual date of delivery, perhaps an acknowledgment with estimate of time required might help.