Anglian Home Improvements Reviews

Consumer ratings of Anglian Home Improvements

Feedback for www.anglianhome.co.uk has been compiled from 605 Customer Reviews

  • Feefo member since
  • 05/12/2012
  • For nearly 50 years, we've been manufacturing and installing windows, conservatories, doors, roofline products and more recently, driveways, garage conversions and panoramic extensions.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateServiceRatingCustomer ReviewReply from www.anglianhome.co.uk
1 Hour(s) ago

Anglian Home Improvements

very satisfied with quality and price also installation but very disappointed when we
werecancelled without a phone call regarding the installation as we were told up to 3 oclock that this large window couldn't be installed that day as it would take 2 teams to
lift it. we then had installation the following week when only 2 men arrived and installed this window but had to be brought to us on a large vehicle because of size.
it would have been nice to have been given this information so that we did not need
to have cancelled hospital appointment. by staying in all day.

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No Comment
7 Hour(s) ago

Anglian Home Improvements

A good efficient service left my house clean and tidy after installing a good product.

No Comment
9 Hour(s) ago

Anglian Home Improvements

great

No Comment
11 Hour(s) ago

Anglian Home Improvements

The overall service has been very good, in particular the speed in which Anglian have responded in coming out to deal with leaks that developed in the conservatory. The issue took some time to identify and deal with but has (hopefully) now been resolved.
Obviously we are unhappy at the delay we have suffered in being able to actually USE the installation whilst the leak was occurring, but the fitters and our local rep have been very good as regards coming out quickly to look at the problem.

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No Comment
19 Hour(s) ago

Anglian Home Improvements

We have had two jobs done by Anglian, and are delighted with the results. Two days ago I would have ticked the rating for "excellent". But we have a third job outstanding - the largest of the three. Yesterday we received a call telling us the start date was being put back almost a month, because of a backlog of work at Anglian. We had been rushing to get preliminary building work done in time for the earlier deadline, and were completely taken aback at the proposed change. With Christmas looming, it would mean continuing to live in chaos until well into the New Year. After we complained, most strenuously, our earlier start date was reinstated. We're relieved and just hope it WILL go ahead, and that there won't be any cutting of corners. Thank you.

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Thank you for your feedback and we are very sorry to hear about the problems that you have been experiencing and we will raise this with the local branch. We are glad the previous two installations went well and you are delighted with the results.

Kind Regards
Georgina Greengrass
Anglian Home Improvements
23 Hour(s) ago

Anglian Home Improvements

I was disappointed initially as 10 or 11 of the 22 windows I had installed had to be replaced due to marks in the glass and the largest window of all was broken during installation. I immediately stopped my cheque and asked the Window and Door Field Manager to come and see the windows for himself. In fairness he immediately agreed to replace all the marked windows and within 2 weeks the work was carried out satisfactorily where-upon I immediately paid the money due. However I was very disappointed that the initial fitters made no attempt to clean the windows on installation and I expressed that disappointment to the Field Manager during his visit. ALTHOUGH I PAID FOR MY WINDOWS 5 WEEKS AGO I AM STILL WAITING FOR THE GUARANTEES.
Overall I would say that the service we received was better than a poor rating but probably doesn't warrant a "good" score.

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Thank you for your feedback and we are dissappointed to hear you had problems with the initial installation. We are glad that this has now been resolved to your satisfaction. One of our customer service team will investigate the delay in getting the guarantees to you and will be contact with you.

Kind Regards
Georgina Greengrass
Anglian Home Improvements
24 Hour(s) ago

Anglian Home Improvements

Good produvts but Would much prefer open pricing such as individual costs showing how much each window and door costs.

Poor selection of front doors, just like all the other companies.

No Comment
24 Hour(s) ago

Anglian Home Improvements

We are now fully Anglianised and we are totally satisfied with their products. We have had very few problems which have been fixed promptly. We would recommend them.

No Comment
25 Hour(s) ago

Anglian Home Improvements

Recently had 2 separate installations. The first suffered a damaged frame and was incorrectly fitted. It has taken a while to resolve these issues but is now being resolved hopefully to my satisfaction. The most recent installation cannot be faulted. The quality of the product is good and the installation was carried out by an extremely experienced and helpful fitter and I am very pleased with the result

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Thank you for your feedback. We are sorry to hear we didn't get your first installation right but we are glad that this is now being resolved. We are pleased to hear that your second installation went well and you are very pleased with the end result.

Kind Regards
Georgina Greengrass
Anglian Home Improvements
26 Hour(s) ago

Anglian Home Improvements

Excellent product and excellent service.

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Thank you for your feedback and we are pleased to hear both the product and service you received was excellent.

Kind Regards
Georgina Greengrass
Anglian Home Improvements
26 Hour(s) ago

Anglian Home Improvements

Th e work was very well done by nice chaps. The offices at Taunton & Exeter did not reply to my messages.

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Thank you for your feedback and we are sorry to hear you didn't receive the service expected from Taunton and Exeter. One of our customer service will call you to discuss further with you.

Kind Regards
Georgina Greengrass
Anglian Home Improvements
28 Hour(s) ago

Anglian Home Improvements

Excellent service and product provided

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Thank you for our feedback, we are delighted to hear you have received such an excellent service and you are pleased with your rooftrim.

Kind Regards
Jemma Evans
Anglian Home Improvements
30 Hour(s) ago

Anglian Home Improvements

GOOD FRIENDLY ADVICE ON CHOICE. EXCELLENT FITTING SERVICE AND GOOD QUALITY WINDOWS

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Thank you for you feedback. We are delighted you had an excellent fitting service and you are happy with the window quality.

Kind Regards
Jemma Evans
Anglian Home Improvements
30 Hour(s) ago

Anglian Home Improvements

The salesman was polite well presented and smart.
The surveyor was pleasant polite informative and efficient.
The time lapse from order placement to installation was very good.
The products are a very good quality.
I did have an issue with one of the windows The engineer atteneded within the week to rectify.
The only problem I encountered was the female who takes the service calls was full of attitude and if I didnt like it then that was hard luck. Basically she lets Anglian down !

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Thank you for the feedback, we are pleased that you had such a good experience from start to finish. We will raise the issue with the lady who you spoke to with reference the service calls.

Kind Regards
Jemma Evans
Anglian Home Improvements
31 Hour(s) ago

Anglian Home Improvements

A excellent job done in a much lesser time than thought!
Well done to the install team.

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Thank you for the feedback we are very pleased that you were happy with the install team and the work was completed faster than expected.

Kind Regards
Jemma Evans
Anglian Home Improvements
32 Hour(s) ago

Anglian Home Improvements

They did a through and professional job from start to finish. I would recommend them based on our experience.

No Comment
32 Hour(s) ago

Anglian Home Improvements

The installer (Dan) was fantastic. Quality of work was impressive

No Comment
32 Hour(s) ago

Anglian Home Improvements

This is an expensive but good product and service. The downside is the excessive charge for using a Credit Card, and this would be my comment to other potential customers. 21/2% on a large order is a significant additional cost.

No Comment
32 Hour(s) ago

Anglian Home Improvements

Our experience with the company has always been a good and helpful one

No Comment
32 Hour(s) ago

Anglian Home Improvements

very good service, lovely windows and patio door

No Comment
34 Hour(s) ago

Anglian Home Improvements

Plessed with the new doors but sick fed up with the frequent after sales contact seeking further work to be done at the house, so much so that I now seek to people in general not to consider Anglian Home Improvements if they were to be thinking or having work done in their property. I have repeatedly asked staff when they call top take my name off their contact list as I have no intention of carrying out any further work on my house, but to no avail. Absolute frustration on my part, but they don't realise that there refusal to take account of my requests is actually working against the company in terms of me promoting Anglian products to any one!

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No Comment
34 Hour(s) ago

Anglian Home Improvements

From start to finish I received an excellent service. Thank you very much

No Comment
44 Hour(s) ago

Anglian Home Improvements

Service was very good, the fitters were on time and worked hard ... Would recommend definitely

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Thank you for your feedback and we are delighted to hear that you had such a good experience and would recommend Anglian.

Kind Regards
Jemma Evans
Anglian Home Improvements
46 Hour(s) ago

Anglian Home Improvements

We got Anglian Windows because we had windows fitted about 15 years ago and were pleased with them, we wouldn't go anywhere else, first class job by all.

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Thank you for your feedback and we are delighted to hear that everything was first class.

Kind Regards
Jemma Evans
Anglian Home Improvements
47 Hour(s) ago

Anglian Home Improvements

excellent service and the products were all good quality. the fitters were polite and
left no mess.
would use them again in the future.

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Thank you for your feedback we are pleased you had such a good experience with the service received and that you would use us again.

Kind Regards
Jemma Evans
Anglian Home Improvements