Alternative Aquitaine Reviews

Consumer ratings of Alternative Aquitaine

Feedback for www.alternative-aquitaine.co.uk has been compiled from 428 Customer Reviews

  • Feefo member since
  • 10/01/2014
  • Alternative Aquitaine brings you quality holiday rentals by the sea in south west France. We visit every property personally and have in-depth knowledge of the area.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.alternative-aquitaine.co.uk
13-Feb-2017

Property: Chateau de Salles

  • Customer also reviewed:
  • Destination: Arcachon
Service
Product

Fabulous service. Great advice and holiday was as promised. I can't fault them!

Read more
Perfect! Thanks for writing.

Justin
10-Feb-2017

Property: Villa les Bruyeres

  • Customer also reviewed:
  • Destination: Hossegor
Service
Product

Service rating : Very helpful and knowledgeable.
Product: On the whole a lovely spacious villa in a great location, well equipped and comfortable, our kids were rarely out of the pool. The only downside was the cleanliness of the hot tub which was also highlighted to the local contact. This resulted in us not using it the whole time we were there. Also the directions to get there were a bit vague and difficult to follow.

Read more
Really pleased you enjoyed your Capbreton holiday. It is a lovely - and very popular - villa. We will definitely check up on the hot tub and also the directions.

Justin
06-Feb-2017

Property: Villa de la Becasse

  • Customer also reviewed:
  • Destination: Hossegor
Service
Product

Cannot fault the service from beginning to end. We were very happy customers.

Read more
Thanks for writing back. It's one of my favourite Hossegor villas - especially love the pool!

Justin
04-Feb-2017

Property: La Grange du Pepe

  • Customer also reviewed:
  • Destination: Bordeaux Countryside
Service
Product

Service rating : Very helpful. Great customer service. Go out of their way to make things work
Product: Amazing house. Lovely pool. Great location. Peaceful location, but just a few minutes walk down the lane to a great pop up restaurant ( there in summer) and another fantastic restaurant. House is a real home from home. Fantastic facilities and lovely lady that looked after the house for homeowners. Couldn't have asked for more.

Read more
Wow! What lovely feedback. No wonder you've re-booked!

Justin
04-Feb-2017

Property: Cottages du Lac

  • Customer also reviewed:
  • Destination: Biscarrosse
Service
Product

Service rating : Very pleased with speed of service, the choice of accommodation and information available able the accommodation and resorts.
Product: Well equipped, good location. Lodges were nicely laid out with plenty of space around.

Read more
Thanks very much for your review of Cottages du Lac - it's proving popular again for 2017...

Justin
04-Feb-2017

Property: Les Chats Perch�s

  • Customer also reviewed:
  • Destination: Hossegor
Service
Product

Service rating : Straightforward and no hassle.
Product: Fantastic location, really nice accommodation and so laid back.

Read more
That's great, thank you. We really love these cabins at Labenne Ocean - totally unique!

Justin
04-Feb-2017

Property: Fram Nature (Soustons)

  • Customer also reviewed:
  • Destination: Moliets-Plage
Service
Product

Service rating : The team were very helpful in supporting us when thinks with our travel went wrong and helped us to liaise with the accomadation.
Product: We loved the site, it was very well run and clean. The pool area was great as was facilities in cabin. It was very hot and not air con. Fans were expensive to hire, only down side. Plenty of kids and adult activities on site but as we couldn't speak French we didn't know what activities on site our children could join in with?

Read more
No Comment
03-Feb-2017

Property: Cottages du Lac

  • Customer also reviewed:
  • Destination: Biscarrosse
Service
Product

Service rating : Great customer service. Efficient service. Had all the information we needed prior to travelling. Advice given over the phone which was very useful. Would definitely use this company again.
Product: Beautiful and clean apartment. Everything we needed

No Comment
03-Feb-2017

Property: Chateau de Salles

  • Customer also reviewed:
  • Destination: Arcachon
Service
Product

Service rating : I have been using Alternative Aquitaine for 8 years and have always received efficient service. They are friendly, trustworthy and focused company. They are always ready to help, even when outside of their remit. Wholeheartedly recommend them as a travel agent.
Product: We love this place.

Read more
No Comment
03-Feb-2017

Property: Villa des Yuccas

  • Customer also reviewed:
  • Destination: Hossegor
Service
Product

I cannot speak highly enough of Alternative Aquitaine and their staff. They were able to offer me a range of beautiful villas according to my requirements and confirm my reservation quickly and with the minimum amount of fuss. They were efficient, helpful and courteous. The villa itself was beautiful, in a great location and the manager was on-hand to help out with any queries we had. Our only regret was that we couldn’t stay longer. I wouldn’t hesitate to use Alternative Aquitaine again and would recommend them unreservedly. Looking forward to seeing the new locations they are currently adding to their portfolio.

Read more
No Comment
03-Feb-2017

Property: l'Appartement Castelcap

  • Customer also reviewed:
  • Destination: Hossegor
Service
Product

Service rating : Always friendly and helpful
Product: We have been there 4 years in a row. Want to buy it! Will be back.

No Comment
03-Feb-2017

Property: P&V Village (Lacanau)

  • Customer also reviewed:
  • Destination: Lacanau-Ocean
Service
Product

Service rating : First class service .We have been using them for many years. Service is faultless and extremely helpful
Product: We have been fortunate to get the same property for several years and consequently are very satisfied.

Read more
Always a pleasure to organise your annual Lacanau holiday!

Justin
03-Feb-2017

Property: Cottages du Lac

  • Customer also reviewed:
  • Destination: Biscarrosse
Service
Product

Service rating : The guys really know Aquitaine and the properties on offer. They have been there and can advise from the point of direct experience. Real added value.
Product: Lovely small complex on the shores of the lake with direct access to sandy beach and great playground. Lovely 3 bedroom chalet which was comfortable even during a 38 degree heatwave! Lovely swimming pool too. Our 3 kids loved it (ages 1,5,8)

Read more
No Comment
03-Feb-2017

Property: l'Appartement Castelcap

  • Customer also reviewed:
  • Destination: Capbreton
Service
Product

Service rating : Always willing to help you out.
Product: Ok nice and clean and enjoyed the wine that the owner left for to try out

No Comment
02-Feb-2017

Property: Villa des Cigales

  • Customer also reviewed:
  • Destination: Cap Ferret
Service
Product

Service rating : Good comms throughout and answered questions promptly
Product: House met all our needs as two families and when hosting a reunion with longstanding friends

No Comment
02-Feb-2017

Property: Fram Nature (Soustons)

  • Customer also reviewed:
  • Destination: Moliets-Plage
Service
Product

Service rating : Staff were always responsive to our emails and were able to find out answers to all our questions.
Product: The property was as described.

No Comment
02-Feb-2017

Property: la Grange

  • Customer also reviewed:
  • Destination: Hossegor
Service
Product

Service rating : Everyone from the team provided us with absolutely amazing service; from trying to find our perfect Villa, to making our booking and meeting Julia in France.
Product: We found the villa to be the perfect retreat, It's absolutely stunning!
We also were incredibly fortunate to be allowed to use the grounds to host our wedding reception. We can honestly say it was perfect!

Read more
Great to hear from you. It was a pleasure to help arrange your villa holiday and wedding :-)

Justin
02-Feb-2017

Property: La Cabane Mimbeau

  • Customer also reviewed:
  • Destination: Cap Ferret
Service
Product

Service rating : We have booked with them for several years and always been totally satisfied with the service.
Product: The property is relaxed and lived in. Perfect for a laid back family holiday.

Read more
Thank you so much. We know you love this house and the Cap Ferret peninsula. Still the best-kept secret in France, we think!

Justin
02-Feb-2017

Property: Villa Azkaine

  • Customer also reviewed:
  • Destination: Ascain
Service
Product

Service rating : Alternative Aquitaine helped us rent a villa in the Basque Country. It was a great experience and they were very helpful and responsive when I had questions.
Product: This house was one of many we have rented over the years. It was beyond our expectations. Beautiful, spacious and clean.

Read more
No Comment
02-Feb-2017

Property: Maison Tarrisse

  • Customer also reviewed:
  • Destination: Hossegor
Service
Product

Service rating : very helpful in identifying a suitable property and with the booking
Product: Fantastic house and location between the beach and the lake. Owner was very responsive and helpful.

Read more
Thanks for writing - so pleased to hear that the house worked well for your holiday, it really is in a great location! We'll pass on your lovely comments to the owner too :)

Bethan
02-Feb-2017

Property: Maison Hapchot

  • Customer also reviewed:
  • Destination: Hossegor
Service
Product

Service rating : Great service from start to finish
Product: Beautiful house, great service from local reps and organisation beforehand great

No Comment
29-Nov-2016

Property: Chateau de Sillegue

  • Customer also reviewed:
  • Destination: Pyrenees
Service
Product

Service rating : great place - perfect for family with pool area and large safe garden
Product: really good location both for coast and mountains but also local villages are beautiful

Read more
We agree! Chateau Sillegue is ideal for larger groups and extended families and a perfect base for exploring the beaches and mountains of south west France. Really pleased you enjoyed your stay at this beautiful property.

Justin
03-Nov-2016

Property: Beau Rivage

  • Customer also reviewed:
  • Destination: Biarritz
Service
Product

There was a prompt response to my initial enquiry and any additional questions were also answered quickly. The whole booking process was smooth and efficient and friendly.

Read more
Thank you! Glad you enjoyed your half-term short break in Biarritz.

Justin
03-Nov-2016

Property: Villa des Cigales

  • Customer also reviewed:
  • Destination: Cap Ferret
Service
Product

Service rating : We have been away with Alternative Aquitaine before, and will certainly do so again! Their selection of properties is fantastic, and they couldn’t have been more helpful when booking my holiday. The booking process is friendly and efficient, and the information sent to us before our holiday really helped us to make the most of our time away. Thank you AA!
Product: What a find! From the moment we arrived at Villa des Cigales we felt completely relaxed and at home. The villa was clean, well-provisioned and perfectly designed for two families holidaying together, with plenty of room for us all. The location couldn’t have been better – a beautiful cycle ride (or run a couple of times!) to the beach; walk to the bay with its own beach and oyster beds; fantastic market right on the doorstep (selling everything from delicious local produce to quality jewellery and clothes). Our teenagers had plenty to do to keep them occupied, and the chic centre of Cap Ferret was only a short bike ride away. A huge thank you to the owners - we’ll definitely be coming back!

Read more
Cap Ferret is one of those very special places that captures your heart and it sounds like you made lots of happy holiday memories there, we couldn't be happier to hear how much you enjoyed your stay. Villa des Cigales is always very popular, we'll pass on your message to the owner who will be delighted to hear your comments. What have you got in mind for next summer?!

Bethan
03-Nov-2016

Property: Fram Nature (Soustons)

  • Customer also reviewed:
  • Destination: Moliets-Plage
Service
Product

Service rating : Alternative Aquitaine were professional and helpful, as always. In an increasingly impersonal and automated age, it’s so refreshing to find a company where the phone is answered immediately, by knowledgeable and friendly staff who really listen to what you want before suggesting a range of suitable places. All our queries were answered promptly and efficiently, and the contact details they gave us for our trip gave us confidence that we would be looked after during, as well as before our stay.
Product: We loved our time at Framissima! The accommodation was basic but clean and well designed, and had everything we needed for a family of four. The staff at reception were really friendly and helpful, and it was easy to hire bikes at the on-site bike hire shop (who didn’t even charge us when we lost one of the lock keys, and had to use their industrial metal-cutters to free the bike!). The location in the forest is just lovely – it was a real treat to eat outside all week, and to use the bike trails through the forest to cycle to the beautiful beaches and markets nearby. There was plenty going on at the centre for younger kids, and a pizzeria and bar/restaurant for the days we couldn’t be bothered to cook

Read more
Wow! It's such a delight to read your comments, thank you. We agree that Fram is an excellent base for an adventurous and relaxing holiday and are so pleased to hear that you enjoyed the accommodation and all that the area has to offer, it really is a lovely setting for a family holiday.

Bethan