FlightHub Reviews

Consumer ratings of FlightHub

Feedback for www.flighthub.com/ has been compiled from 15791 Customer Reviews

  • Feefo member since
  • 13/05/2013
  • Based in Ontario, Canada, Flighthub is Canada's fastest growing online travel company. With over 20 years of history serving Canada's travel needs offline, we decided to take our expertise to the web and develop amazing software to improve every aspect of the travel process. We are a dedicated team of over 200 software engineers and travel specialists that work tirelessly to make Flighthub the best way to plan, book, and manage your travel plans.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flighthub.com/
11-Sep

Colorado Springs, United States (COS) to Saskatoon, Canada (YXE)

Service
Product

Service rating : Trip as smooth and no problems..
Product: Always looking for a better deal....

No Comment
03-Sep

Edmonton, Canada (YEG) to San Francisco, United States (SFO)

Service
Product

My only complaint is that the seat map never works for booking seats! I book with my husband at the same time on the same credit card and the airline (or flighthub) books us seats apart?? Then we end up paying for seat assignment. This is absolutely unacceptable considering how far in advance I book!

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No Comment
01-Sep

Toronto, Canada (YYZ) to Sofia, Bulgaria (SOF)

Service
Product

Service rating : Very well made website, easy to use.
Nice affordable alternative for buying tickets online.
There was a problem with my flight and they called me 5 weeks in advance to give me alternative options for my flight.
Very happy with the cervice!
Product: Very well made website, easy to use.
Nice affordable alternative for buying tickets online.
There was a problem with my flight and they called me 5 weeks in advance to give me alternative options for my flight.
Very happy with the cervice!

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No Comment
29-Aug-2014

Toronto, Canada (YYZ) to Deer Lake, Canada (YDF)

Service
Product

Service rating : didn't like the separate seats on return flight because we could not find a computor soon enough.
Product: first time flying i find you get nickle and dimed a lot .you wanted over a 100 dollars to switch a flight time for one person [come on?????] I lost any interest to ever fly again

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No Comment
24-Aug-2014

Edmonton, Canada (YEG) to Orlando, United States (MCO)

Service
Product

Service rating : It provided me with a very comparable list of possibilities that enabled me to make the best decision to meet my travel needs.
Product: Booking the flight was easy, I received confirmation of the purchase almost immediately, and there was no changes to my travel information that I was not kept informed of. Very easy to print and use the online ticket, etc.

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No Comment
24-Aug-2014

Edmonton, Canada (YEG) to Zurich, Switzerland (ZRH)

Service
Product

Service rating : Good website
Product: Process was smooth and without issues

No Comment
23-Aug-2014

Montreal, Canada (YUL) to Bucharest, Romania (OTP)

Service
Product

Service rating :
Product: Even if I am still waiting to go in October to Europe till now I think the Ifo tool is OK

No Comment
23-Aug-2014

St. John's, Canada (YYT) to Orlando, United States (MCO)

Service
Product

Service rating : I was charged more on my credit card than the total bill from flighthub.
Product: I would have used a different website if I knew I would be charged extra.

No Comment
23-Aug-2014

Toronto, Canada (YYZ) to Iasi, Romania (IAS)

Service
Product

Service rating : FlightHub should keep/reserve the seats as selected from their website. I've selected available seats days before leaving but Lufthansa gave me totally different seats (no possibility to checkin online using my initial seats).
Very bas experience when called during the flight day.... since in almost one hour nobody picked the phone!
Product: At purchase time the agent was nice and good (he should be a little more polite)

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No Comment
18-Aug-2014

San Francisco, United States (SFO) to Minneapolis, United States (MSP)

Service
Product

Service rating : good experience. had a problem with the price, but FlightHub took care of it.
Product: FlightHub advertised a lower price and the airline charged me more. I contacted FlightHub and they refunded the difference. Happy customer.

No Comment
18-Aug-2014

Toronto, Canada (YYZ) to Athens, Greece (ATH)

Service
Product

Service rating : excellent service and fantastic rate
Product: fantastic perfect flight too

No Comment
18-Aug-2014

Halifax, Canada (YHZ) to Houston, United States (IAH)

Service
Product

I was trying to contact FlightHub by phone for a very necessary matter and they never answered the line, it just rang and rang.

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We received your message and we will call you back this afternoon.

Thank you.

Customer Care Department.
18-Aug-2014

Montreal, Canada (YUL) to Charlotte, United States (CLT)

Service
Product

Service rating : Great sight for booking, very simple steps.
Product: good pricing

No Comment
17-Aug-2014

Las Vegas, United States (LAS) to Austin, United States (AUS)

Service
Product

Service rating : Ticket prices were not what I was charged for...called and no customer service.
Product: No problem getting my money for the wrong priced tickets.

No Comment
16-Aug-2014

Toronto, Canada (YYZ) to Genoa, Italy (GOA)

Service
Product

Service rating : Due to the poor experience with my first and only booking with Flight Hub I can only indicate that it was not satisfactory. Unfortunately how it fell through the cracks is debateable, but the end result is that I am unlikely to use their services in the future.
Product: The seats that we had chosen with Flight Hub were somehow not transferred to Air France and as a result the seats were assigned to others. As the group of 4 had 2 medically challenged seniors ....heading for a relaxing cruise in warmer climes prior to pending Major surgery and presently on chemo , the choice of seats- aisle and close to washrooms was not taken lightly . Hard to determine where the fault lies but all in all it was not a pleasant experience, instead extremely stressful and because of it I would probably book directly with an airline for future travel.

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No Comment
16-Aug-2014

Toronto, Canada (YYZ) to Vancouver, Canada (YVR)

Service
Product

Service rating : good service;should add car rentals in future.
Product: good

No Comment
15-Aug-2014

Montreal, Canada (YUL) to Nagoya, Japan (NGO)

Service
Product

Service rating : Good
Product: Telephone responds also good feedback.

No Comment
14-Aug-2014

Toronto, Canada (YTZ) to Boston, United States (BOS)

Service
Product

Service rating : Very good
Product: Very good

No Comment
13-Aug-2014

Detroit, United States (DTW) to Phoenix, United States (PHX)

Service
Product

Service rating : I would say Fair. I was unaware that I would have to pay extra for baggage until I checked in at the airport. I also choose certain seats only to be told when I checked all the sits had been changed. On the way back from Phoenix the same happened with the seating arrangements. I had two grandchildren who were then put at exit seats. It was a full plane and a real pain in the ass to get people to change seats so my grand kids would not be sitting alone. With the extra costs that I had to incur I doubt that I would fly through this site again. Be up front. I was told that even though the seats were requested they can be changed.
Product: I doubt that I would purchase any products.

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No Comment
13-Aug-2014

Toronto, Canada (YYZ) to Amsterdam, Netherlands (AMS)

Service
Product

Service rating : good price
Product: Service was ok. Phones should be answered quickly. But all the rest was ok.

No Comment
11-Aug-2014

Ottawa, Canada (YOW) to London, United Kingdom (LHR)

Service
Product

Service rating : Easy to use site, they followed up to ensure accuracy, all documentation was perfect
Product: So easy to do - they have my future business

No Comment
05-Aug-2014

Winnipeg, Canada (YWG) to Panama City, United States (ECP)

Service
Product

Very good agent, explained everything slowly so i could write everything down and found me the best possible rate

No Comment
05-Aug-2014

Toronto, Canada (YYZ) to Hewandorra, Saint Lucia (UVF)

Service
Product

Service rating : very poor customer service,, have called many many times and can never speak to a manager,, on hold for more than 40 mins most times,, get promises of a call back it never happens... been waiting for nearly 2 months..???
Product: took way to long to book this ... hour and a half.. asked if this was in cdn $ told yes only to be invoiced in US$.. also said they could not fix this.. why not??,,, its was their error..??

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No Comment
05-Aug-2014

Ottawa, Canada (YOW) to Chengdu, China (CTU)

Service
Product

I had doubt when I saw the price was lower than other companies about 250 dollars. I took my chance and order two tickets for my daughter and myself to China, and I got the e tickets right away. Then I called United and confirmed the tickets were real. I did not give this feedback until now after I came back from China because I want to be true to my feedback. I had no trouble the whole experience. Thank you.

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No Comment
05-Aug-2014

San Diego, United States (SAN) to Malaga, Spain (AGP)

Service
Product
Latest
Service
Product

Service rating : The service was good.
Product: The service was good.Thank you.

05-Aug-2014
GOOD

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We appreciate your feedback back.

Thank you for choosing FlightHub

Best regards,

Caroline

Customer Care Department.