FlightHub Reviews

Consumer ratings of FlightHub

Feedback for www.flighthub.com/ has been compiled from 15799 Customer Reviews

  • Feefo member since
  • 13/05/2013
  • Based in Ontario, Canada, Flighthub is Canada's fastest growing online travel company. With over 20 years of history serving Canada's travel needs offline, we decided to take our expertise to the web and develop amazing software to improve every aspect of the travel process. We are a dedicated team of over 200 software engineers and travel specialists that work tirelessly to make Flighthub the best way to plan, book, and manage your travel plans.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flighthub.com/
16-Oct

New York, United States (JFK) to Cairo, Egypt (CAI)

Service
Product

Excellent services

No Comment
16-Oct

Winnipeg, Canada (YWG) to Mcallen, United States (MFE)

Service
Product

Service rating : Never, never again and also advising all my friends, family, co-workers and everyone I ever talk to.
This organization should be forced to close down and not mistreat people the way they do.
Product: Firstly staff talk with very poor english, have no idea of the geography of Canada, put you on hold for hours and then cut you off and do not call back even though they ask for your phone number beforehand, make reservations with imaginery flights and then cannot correct the itinerary and ask you to contact the airlines and the airlines in turn send you back to booking agent and the stress commences. I have not received emails of flight changes back in May and Sept (as one airline told me they should have), then I find out on my own three weeks before travel only to get extremely frustrated....spent hours upon hours on the phone with Flight Hub people (probably 12 in total over the past week and a half and a total of 18 hours, yes, that many hours and I still do not feel comfortable with the itinerary they "never" did email me but I got off United Airlines website as I do not believe this will actually go thru once I get to the airport and attempt to travel. I am a senior and all this stress and aggravation is not good for my health (it wouldn't be good for anyone's health) God help me get thru this ordeal.

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No Comment
15-Oct

Seattle, United States (SEA) to Ulan Bator, Mongolia (ULN)

Service
Product

Thank you for your courteous help in getting a refund on the cancelled ticket to Mongolia. It took a long time, but the phone calls direct to China Southern airlines were finally successful. The refund to my son's credit card finally came through on 10/09/14. Thank you again for your help. Sylvia Ellis

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No Comment
11-Oct

Medford, United States (MFR) to Kona, United States (KOA)

Service
Product

While your staff was very friendly you need to change your website.Please do not have a place to select seats when it is meaningless. For our family vacation we ended up all sitting in different parts of the plane. You should just direct the consumer to contact the airlines directly.

No Comment
09-Oct

Calgary, Canada (YYC) to Denpasar, Indonesia (DPS)

Service
Product

Service rating : Purchase was easy, connections proved to be excellent with good timing allowed between flights. Trip went off with no hitches. Well done.
Product: Excellent itinerary with good intervals between flights.

No Comment
06-Oct

Atlanta, United States (ATL) to Newark, United States (EWR)

Service
Product

Service rating : Great
Product: Great

No Comment
01-Oct-2014

Montreal, Canada (YUL) to Tokyo, Japan (NRT)

Service
Product

Service rating : great information easy to access
Product: easy and safe

No Comment
24-Sep-2014

Calgary, Canada (YYC) to Puerto Vallarta, Mexico (PVR)

Service
Product

Service rating : Booking was fast and easy! Will use again!
Product: Found the pricing to be the best!

No Comment
11-Sep-2014

Colorado Springs, United States (COS) to Saskatoon, Canada (YXE)

Service
Product

Service rating : Trip as smooth and no problems..
Product: Always looking for a better deal....

No Comment
03-Sep-2014

Edmonton, Canada (YEG) to San Francisco, United States (SFO)

Service
Product

My only complaint is that the seat map never works for booking seats! I book with my husband at the same time on the same credit card and the airline (or flighthub) books us seats apart?? Then we end up paying for seat assignment. This is absolutely unacceptable considering how far in advance I book!

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No Comment
01-Sep-2014

Toronto, Canada (YYZ) to Sofia, Bulgaria (SOF)

Service
Product

Service rating : Very well made website, easy to use.
Nice affordable alternative for buying tickets online.
There was a problem with my flight and they called me 5 weeks in advance to give me alternative options for my flight.
Very happy with the cervice!
Product: Very well made website, easy to use.
Nice affordable alternative for buying tickets online.
There was a problem with my flight and they called me 5 weeks in advance to give me alternative options for my flight.
Very happy with the cervice!

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No Comment
29-Aug-2014

Toronto, Canada (YYZ) to Deer Lake, Canada (YDF)

Service
Product

Service rating : didn't like the separate seats on return flight because we could not find a computor soon enough.
Product: first time flying i find you get nickle and dimed a lot .you wanted over a 100 dollars to switch a flight time for one person [come on?????] I lost any interest to ever fly again

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No Comment
24-Aug-2014

Edmonton, Canada (YEG) to Orlando, United States (MCO)

Service
Product

Service rating : It provided me with a very comparable list of possibilities that enabled me to make the best decision to meet my travel needs.
Product: Booking the flight was easy, I received confirmation of the purchase almost immediately, and there was no changes to my travel information that I was not kept informed of. Very easy to print and use the online ticket, etc.

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No Comment
24-Aug-2014

Edmonton, Canada (YEG) to Zurich, Switzerland (ZRH)

Service
Product

Service rating : Good website
Product: Process was smooth and without issues

No Comment
23-Aug-2014

Montreal, Canada (YUL) to Bucharest, Romania (OTP)

Service
Product

Service rating :
Product: Even if I am still waiting to go in October to Europe till now I think the Ifo tool is OK

No Comment
23-Aug-2014

St. John's, Canada (YYT) to Orlando, United States (MCO)

Service
Product

Service rating : I was charged more on my credit card than the total bill from flighthub.
Product: I would have used a different website if I knew I would be charged extra.

No Comment
23-Aug-2014

Toronto, Canada (YYZ) to Iasi, Romania (IAS)

Service
Product

Service rating : FlightHub should keep/reserve the seats as selected from their website. I've selected available seats days before leaving but Lufthansa gave me totally different seats (no possibility to checkin online using my initial seats).
Very bas experience when called during the flight day.... since in almost one hour nobody picked the phone!
Product: At purchase time the agent was nice and good (he should be a little more polite)

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No Comment
18-Aug-2014

San Francisco, United States (SFO) to Minneapolis, United States (MSP)

Service
Product

Service rating : good experience. had a problem with the price, but FlightHub took care of it.
Product: FlightHub advertised a lower price and the airline charged me more. I contacted FlightHub and they refunded the difference. Happy customer.

No Comment
18-Aug-2014

Toronto, Canada (YYZ) to Athens, Greece (ATH)

Service
Product

Service rating : excellent service and fantastic rate
Product: fantastic perfect flight too

No Comment
18-Aug-2014

Halifax, Canada (YHZ) to Houston, United States (IAH)

Service
Product

I was trying to contact FlightHub by phone for a very necessary matter and they never answered the line, it just rang and rang.

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We received your message and we will call you back this afternoon.

Thank you.

Customer Care Department.
18-Aug-2014

Montreal, Canada (YUL) to Charlotte, United States (CLT)

Service
Product

Service rating : Great sight for booking, very simple steps.
Product: good pricing

No Comment
17-Aug-2014

Las Vegas, United States (LAS) to Austin, United States (AUS)

Service
Product

Service rating : Ticket prices were not what I was charged for...called and no customer service.
Product: No problem getting my money for the wrong priced tickets.

No Comment
16-Aug-2014

Toronto, Canada (YYZ) to Genoa, Italy (GOA)

Service
Product

Service rating : Due to the poor experience with my first and only booking with Flight Hub I can only indicate that it was not satisfactory. Unfortunately how it fell through the cracks is debateable, but the end result is that I am unlikely to use their services in the future.
Product: The seats that we had chosen with Flight Hub were somehow not transferred to Air France and as a result the seats were assigned to others. As the group of 4 had 2 medically challenged seniors ....heading for a relaxing cruise in warmer climes prior to pending Major surgery and presently on chemo , the choice of seats- aisle and close to washrooms was not taken lightly . Hard to determine where the fault lies but all in all it was not a pleasant experience, instead extremely stressful and because of it I would probably book directly with an airline for future travel.

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No Comment
16-Aug-2014

Toronto, Canada (YYZ) to Vancouver, Canada (YVR)

Service
Product

Service rating : good service;should add car rentals in future.
Product: good

No Comment
15-Aug-2014

Montreal, Canada (YUL) to Nagoya, Japan (NGO)

Service
Product

Service rating : Good
Product: Telephone responds also good feedback.

No Comment