FlightHub Reviews

Consumer ratings of FlightHub

Feedback for www.flighthub.com/ has been compiled from 15782 Customer Reviews

  • Feefo member since
  • 13/05/2013
  • Based in Ontario, Canada, Flighthub is Canada's fastest growing online travel company. With over 20 years of history serving Canada's travel needs offline, we decided to take our expertise to the web and develop amazing software to improve every aspect of the travel process. We are a dedicated team of over 200 software engineers and travel specialists that work tirelessly to make Flighthub the best way to plan, book, and manage your travel plans.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flighthub.com/
18-Aug

San Francisco, United States (SFO) to Minneapolis, United States (MSP)

Service
Product

Service rating : good experience. had a problem with the price, but FlightHub took care of it.
Product: FlightHub advertised a lower price and the airline charged me more. I contacted FlightHub and they refunded the difference. Happy customer.

No Comment
18-Aug

Toronto, Canada (YYZ) to Athens, Greece (ATH)

Service
Product

Service rating : excellent service and fantastic rate
Product: fantastic perfect flight too

No Comment
18-Aug

Halifax, Canada (YHZ) to Houston, United States (IAH)

Service
Product

I was trying to contact FlightHub by phone for a very necessary matter and they never answered the line, it just rang and rang.

Read more



We received your message and we will call you back this afternoon.

Thank you.

Customer Care Department.
18-Aug

Montreal, Canada (YUL) to Charlotte, United States (CLT)

Service
Product

Service rating : Great sight for booking, very simple steps.
Product: good pricing

No Comment
17-Aug

Las Vegas, United States (LAS) to Austin, United States (AUS)

Service
Product

Service rating : Ticket prices were not what I was charged for...called and no customer service.
Product: No problem getting my money for the wrong priced tickets.

No Comment
16-Aug

Toronto, Canada (YYZ) to Genoa, Italy (GOA)

Service
Product

Service rating : Due to the poor experience with my first and only booking with Flight Hub I can only indicate that it was not satisfactory. Unfortunately how it fell through the cracks is debateable, but the end result is that I am unlikely to use their services in the future.
Product: The seats that we had chosen with Flight Hub were somehow not transferred to Air France and as a result the seats were assigned to others. As the group of 4 had 2 medically challenged seniors ....heading for a relaxing cruise in warmer climes prior to pending Major surgery and presently on chemo , the choice of seats- aisle and close to washrooms was not taken lightly . Hard to determine where the fault lies but all in all it was not a pleasant experience, instead extremely stressful and because of it I would probably book directly with an airline for future travel.

Read more
No Comment
16-Aug

Toronto, Canada (YYZ) to Vancouver, Canada (YVR)

Service
Product

Service rating : good service;should add car rentals in future.
Product: good

No Comment
15-Aug

Montreal, Canada (YUL) to Nagoya, Japan (NGO)

Service
Product

Service rating : Good
Product: Telephone responds also good feedback.

No Comment
14-Aug

Toronto, Canada (YTZ) to Boston, United States (BOS)

Service
Product

Service rating : Very good
Product: Very good

No Comment
13-Aug

Detroit, United States (DTW) to Phoenix, United States (PHX)

Service
Product

Service rating : I would say Fair. I was unaware that I would have to pay extra for baggage until I checked in at the airport. I also choose certain seats only to be told when I checked all the sits had been changed. On the way back from Phoenix the same happened with the seating arrangements. I had two grandchildren who were then put at exit seats. It was a full plane and a real pain in the ass to get people to change seats so my grand kids would not be sitting alone. With the extra costs that I had to incur I doubt that I would fly through this site again. Be up front. I was told that even though the seats were requested they can be changed.
Product: I doubt that I would purchase any products.

Read more
No Comment
13-Aug

Toronto, Canada (YYZ) to Amsterdam, Netherlands (AMS)

Service
Product

Service rating : good price
Product: Service was ok. Phones should be answered quickly. But all the rest was ok.

No Comment
11-Aug

Ottawa, Canada (YOW) to London, United Kingdom (LHR)

Service
Product

Service rating : Easy to use site, they followed up to ensure accuracy, all documentation was perfect
Product: So easy to do - they have my future business

No Comment
05-Aug

Winnipeg, Canada (YWG) to Panama City, United States (ECP)

Service
Product

Very good agent, explained everything slowly so i could write everything down and found me the best possible rate

No Comment
05-Aug

Toronto, Canada (YYZ) to Hewandorra, Saint Lucia (UVF)

Service
Product

Service rating : very poor customer service,, have called many many times and can never speak to a manager,, on hold for more than 40 mins most times,, get promises of a call back it never happens... been waiting for nearly 2 months..???
Product: took way to long to book this ... hour and a half.. asked if this was in cdn $ told yes only to be invoiced in US$.. also said they could not fix this.. why not??,,, its was their error..??

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No Comment
05-Aug

Ottawa, Canada (YOW) to Chengdu, China (CTU)

Service
Product

I had doubt when I saw the price was lower than other companies about 250 dollars. I took my chance and order two tickets for my daughter and myself to China, and I got the e tickets right away. Then I called United and confirmed the tickets were real. I did not give this feedback until now after I came back from China because I want to be true to my feedback. I had no trouble the whole experience. Thank you.

Read more
No Comment
05-Aug

San Diego, United States (SAN) to Malaga, Spain (AGP)

Service
Product
Latest
Service
Product

Service rating : The service was good.
Product: The service was good.Thank you.

05-Aug-2014
GOOD

Read more


We appreciate your feedback back.

Thank you for choosing FlightHub

Best regards,

Caroline

Customer Care Department.
04-Aug

Montreal, Canada (YUL) to Edmonton, Canada (YEG)

Service
Product

Service rating : Good overview and direct access to the available possibilities and a working database.
Product: Fast and easy.

No Comment
04-Aug-2014

Newark, United States (EWR) to London, United Kingdom (LHR)

Service
Product

Service rating : very fast e-mails and i loved that reminder email i got 2 days reminding me about my upcoming trip.
Product: very seamless workflow!

No Comment
03-Aug-2014

Winnipeg, Canada (YWG) to Las Vegas, United States (LAS)

Service
Product

was easy to book

No Comment
03-Aug-2014

Toronto, Canada (YTZ) to Quebec, Canada (YQB)

Service
Product

Service rating : Service is good, every one are fine.
Product: I did't see that YTZ it's the airport on the island.. You should inform customers that. When i reserved my place, i ask for Pearson airport...

Read more


We sincerely apologize for any inconvenience.

Please note that when using our website to make your booking you have on the 1st step to enter your origin or destination. you can do it 2 ways:
1.by entering the city name, Toronto and you will receive the following choices:
Toronto, ON, Canada, Lester B. Pearson (YYZ)
Toronto, ON, Canada, City Center (YTZ)
Toronto, ON, Canada, All airport (YTO)
2- by entering directly the airport you want to depart/arrive to /from ( in your case YTZ)
According to our record, it clearly appear that you selected Toronto all airport which leads you to the display of all flights leaving either from YYZ and from YTZ.
You selected the YTZ airport departure with Porter Airlines which only offer flights out of Toronto City Center Airport.

Hoping that we answered your concerns,

Cordially,

Caroline

Customer Care Department.
01-Aug-2014

Tampa, United States (TPA) to Denver, United States (DEN)

Service
Product

Service rating : My email receipt didn't contain my 6-digit code necessary for check-in. That would have been appreciated. And notice that the carrier I picked charges for carry-on would have also been important to note (before purchasing).
Product: It would have been good to mention that the carrier I picked has perks for baggage on they're website.

Read more
No Comment
29-Jul-2014

Ottawa, Canada (YOW) to Vancouver, Canada (YVR)

Service
Product

Service rating : as described
Product: as dscribed

No Comment
29-Jul-2014

Toronto, Canada (YYZ) to Sofia, Bulgaria (SOF)

Service
Product

It was fast and very professional service.

No Comment
29-Jul-2014

Seattle, United States (SEA) to Keflavik, Iceland (KEF)

Service
Product

Service rating : Wonderful
Product: Wonderful

No Comment
29-Jul-2014

Toronto, Canada (YYZ) to Lima, Peru (LIM)

Service
Product

Please include an e-ticket number for returning flights, to make it easier to get boarding passes for the flight home!

No Comment