Therapeutic Pillow Reviews

Consumer ratings of Therapeutic Pillow

Feedback for www.the-pillow.com.au has been compiled from 3155 Customer Reviews

  • Feefo member since
  • 30/07/2013
  • At Therapeutic Pillow International, we pay attention to what our customers say about our products. Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body. With over 30 years of experience, we have a tradition of making products that make our customers happy.

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.the-pillow.com.au
15-Jul-2016

Positioning Body Wedge Aligner Positioning Body Wedge

  • Customer also reviewed:
  • Contoured Bed Wedge - Angled Sleeping Wedge Quilted with white polycotton cover
  • Leg Relaxer - Contoured Leg Wedge Support Quilted in White Polycotton cover
Service
Product

Service rating : This is a decent company with great products. I would highly recommend them to people that need better support and/or positioning aides. I brought 3 items for a family member who is very ill and they have provided a lot of relief for them whilst resting in bed - which they often are due to their illness. The prices are expensive, but it is worth it to provide relief for the person suffering. I would definitely buy again. Only issue I had was finding a cover as the ones you can buy from this website have previously been noted to be of poor quality, which my family member also found, but, its better than nothing.

But still think it would be a really great idea for this company to create a variety of colored pillow covers for the pillows and positioning aides as they are unusual shapes and sizes and its difficult to find someone to make a cover for you and get the sizing perfect. If the company takes this on, it would fantastic if you could make the covers in a high thread count with quality stitching, as well as a flannelette option for colder months for people who use the positioning aides every day. As for colors, I would love to see in both a high thread count cotton sheet and the flannelette a white, cream, beige, blue to start with, and if they prove popular maybe you could do custom ordered colors?
Product: This is a good wedge to go with the Angled Sleeping Wedge if you need help keeping yourself in the one position. Just wish there was a cushion cover to purchase from you to go with it, one of decent cotton high thread count quality.

Read more
No Comment
10-Jan-2017

Complete Sleeprrr Plus - Adjustable Memory Foam Pillow Memory Plus

Service
Product

Service rating : I started using this pillow after a major accident after which I was told I would never walk again. During rehab my specialist spinal team purchased this pillow and I have never looked back. This pillow - was the only thing that enabled me to rest/sleep during my rehabilitation, after which I worked hard, now being able to sleep/rest, and I can now walk again, drive and all other normal functions - well exceeding all my doctors and specialist team/s. I swear by the pillow - my gateway to getting my life back - and this year purchased my second pillow and one for my husband (who has shoulder trouble) and his shoulder pain is well reduced. The good outcomes of a great pillow and getting sleep/rest are countless through out a persons life. Thank you Therapeutic Pillow, so glad you are Australian too :)
Product: Wonderful

Read more
No Comment
31-May-2016

Latex Donut Ring Cushion - Natural Support Ring Cushion

Service
Product

Service rating : Hi I fell backwards off a verandah September 2015, landed on concrete. All obvious injuries operated on but it was not until I was off morphine that I realised I had aggravated an old issue with lower lumber and tailbone. Purchased my first pillow shortly after. Yours and a memory foam one for half the price. Within a month the memory foam was flat and did not give support. 6 months later yours is as good as the day I bought it. I have it on my chair at work and it was the only reason I was able to go back to work as a I have a job where I sit for a long time. I am able to get up off my chair and not be in pain. So now I have one for home and old memory foam has gone in the bin. Thank you
Product: Please see above comments. It is well worth the money. I am 99kg and I have used my other one for 6 months at work and now have this one for home. I would recommend to anyone.

Read more
No Comment
21-Mar-2014

Complete Sleeprrr Original - Memory Foam Pillow Memory Original

Service
Product

Service rating : These are fantastic pillows our whole family have these, great for neck posture and so comfortable, we have purchased three and looks like we will be buying one for our 90 year old mother who has just had a major neck operation to help her as her current pillow is too soft and neck posture is not good. She has just has an operation for compression on her spine from her neck and I believe this pillow will help her recovery, would you like to send her one to try!!! Im sure she will give you great feedback
Product: Absolutely the best pillow I have ever had

Read more
No Comment
28-May-2015

Complete Sleeprrr Plus - Adjustable Memory Foam Pillow Memory Plus

Service
Product

Service rating : Buying something as intimate as a pillow online can be difficult, after reading the details online I was torn between two. After a quick call the staff kindly pointed me to a local distributor in my state so I could confirm my choice, which was great!
The only negative, was not receiving an online response to my initiated chat, the chat attempts I made I had to leave/submit a message in order to get an email reply. I felt there was no point having that online chat service.
Product: Apart from the strong initial foam smell that takes about a week to fade away!... the product is fantastic. After some insert adjustments the pillow is the best thing I've slept on. My sore neck & back are no longer. I have already recommended this product to the family.

Read more
No Comment
02-Jun-2016

Spine Saver Lumbar Roll Traditional Foam D Shape

Service
Product

Service rating : Hi there

The pillow is a good shape.

However two things.

1 The elastic is too short for the seats of the two cars we have and made the pillow sit awkwardly on/in the seat. My advice is to take the elastic off.
2 The covering material of the cushion/pillow could be looked at because on two occasions the pillow has stuck to my back when I have got out of the car. I think there was an electro static attraction between the back of my jacket and the pillow.

Bob
Product: Shape and size

Read more
No Comment
23-Jul-2016

SleepAway Travel Pillow Deluxe (traditional foam) Royal Blue

Service
Product

Service rating : I have dealt with Therapeutic Pillows on several occasions before & the service was excellent - it is still excellent & very much appreciated.
A good pillow is the difference between a good nights sleep or......a bad one ......I still use my previous travel pillow purchased some 10 years ago ........thought it was time for another one as I use it every night - at home as well as every time I travel!! I have also introduced my husband to this extra comfort !!
Product: A n excellent quality product which I would not be without.....

Read more
No Comment
12-Jul-2016

Cotton Pillow Slip Large

Service
Product

Service rating : we have had our pillows for a very long time and they continue to hold up very well. We have tried some others over the years but always come back to the good old tranquillow. The online service has always been prompt and efficient. This last time, when I thought the slips ordered were not right, the service was fantastic. The lady on the switch board checked with 'the girls in the back room' and the problem was quickly sorted. Bouquets to them all!
Product: It's fine now I have the trick for putting it on the pillow. It works well. Is a bit tricky to iron though with gussets at each end.

Read more
No Comment
03-Dec-2014

Leg Relaxer - Contoured Leg Wedge Support Quilted

Service
Product

Service rating : Thank you for such efficient service. First of all your website is so user friendly to navigate, the payment options are varied to suit just about anyone, the confirmation of order and delivery advice is great, so that I know that my order is on the way and then most of all the goods arrived so swiftly and well packed and protected, that I couldn't fault the service that you provided. Many thanks, Julie
Product: A fabulous product. I am using it after hip replacement, however I have recommended it to my beauty therapist because this allows people to be on the beauty bed to have treatments without having to suffer back pain. The client benefits because they can have more treatments done at once and the therapist benefits because the client is comfortable and doesn't wriggle around trying to get comfortable and of course people will book more treatments such as facials and waxing etc. Wonderful that the pillow has a removable washable cover too. Best buy for a long time! I ordered the second pillow on Friday and it was delivered to my door on Tuesday. I have decided that it is an early Christmas present to my beauty therapist, I am so thrilled with it. Thank you again, Julie

Read more
No Comment
07-Feb-2017

Naturelle Latex Pillow - Gently Contoured Medium Profile

Service
Product

Service rating : The website order deleted the street number of my home. I immediately rang. I rang 3 times, 3 rd time somebody answered, I also emailed informing them of the issue. Was told on phone it would be fixed. No reply from emails!!! Pillow didnt arrive for 2 -3 weeks as the poor delivery guy obviously didnt know what house i was so he came back in his own time after researching my address online. I sent a complaint email...no reply. Bad Bad service!!!
Product: My husband says i no linger snore!!!! Yeye

Read more
No Comment
23-Feb-2016

Body Huggar - Eggfoam Mattress Topper Body Huggar: Queen

  • Customer also reviewed:
  • Coccyx Wedge - Tailbone Wedge Cushion Dura-Fab
Service
Product

Service rating : Quick processing, ordered Sunday and had my items delivered by Thursday. It was s large parcel and in hindsight I should have requested the delivery to my work as it's not delivered by Australia Post. So if you are not at home they will leave the parcel where it seems safe around your home. I had it left over the fence in my backyard which poses still a risk of theft.
Product: Great product. Made a real difference in the quality of my sleep. I suffer from lateral hip pain and have been instructed to sleep on my back. I am normally a side sleeper as my lower back hurts when sleeping on my back. With thoe egg foam I am able to sleep ALL night on my back! Thankyou ��

Read more
No Comment
21-Jan-2016

Complete Sleeprrr Original - Adjustable Memory Foam Pillow Memory Original

Service
Product

Service rating : All great - no issues whatsoever.

Slight improvement suggestion: Provide clearer and more straightforward description of the differences between the different pillow types, please. It took me forever to figure out which pillow might be the right one for me. A table comparing features and application cases might help. Less marketing hype.
Product: Most amazing pillow, ever, for sleeping on the side.

Still getting used to sleeping on the back (that's me, though, not the pillow, as I am an ex-tummy sleeper).

Read more
No Comment
07-Mar-2015

Naturelle Latex Pillow - Gently Contoured High Profile

Service
Product

Service rating : Was on hold for 27+ min everytime I called. Then finally got thru on another day straight away people that answered the phone where great and cancelling the order was easy. Feel a little disappointed I had to pay postage for the cancelation because being on hold and emailing trying to cancel before dispatch and no one got back to me.
Product: Pillows are great

Read more
No Comment
06-Aug-2013

CompleteSleeprrr Memory Original

Service
Product

Service rating : Fast delivery. Good website - well set out and easy to navigate and good description of each item. Only one suggestion (and I know it would be difficult to do) - if there could be more description on which product would be best for who (ie, clarify what 'average' or 'above-average' physique means - maybe heights/weights??)
Product: Fantastic. I have reduced headaches and sleep better. Almost feels custom made!

Read more
No Comment
07-Aug-2015

Complete Sleeprrr Original - Adjustable Memory Foam Pillow Memory Original

Service
Product

Service rating : Arrival of product turn around was great. Would be good to have a phone number to call to discuss product options as the descriptions are not always clear enough to make the right choice and it can be helpful to talk to someone who knows the products well and can advise people on the right one for their sleep style.
Product: It was a little too high under the neck at the front and hurt the area where my head joins the neck and when removing the insert it was then too low so I had to cut off some of the tubular shaped with a stanley knife to lower the front section. I think there needs to be a medium inbetween size.

Read more
No Comment
05-Sep-2016

Sleepezy 3 Zone Pillow - Adjustable Pillow Polyfill

Service
Product

Service rating : Bit slow to get my pillows delivered

Ordered Friday 26th August - not delivered yet (5th September). Was told they will be delivered on the 7th or 8th sept.

I had to call - was told pillows on 'back order'.

Seems a long time - Have ordered the same pillows direct from website - delivered in 3 working days.
Product: When they finally arrive.

Read more
No Comment
29-May-2014

Naturelle Latex Pillow - Gently Contoured Medium Profile

Service
Product

Service rating : Easy to order from. Prompt reply to my message which allowed me to place an order and product arrived within 2 days.

My only suggestion is that on the pillow tags you should state the size of the pillow. It took a lot of measuring to work out the size of my existing pillow to ensure I ordered the same one.
Product: So very comfortable.

Read more
No Comment
18-Jul-2015

Complete Sleeprrr Plus - Adjustable Memory Foam Pillow Memory Plus

Service
Product

Overall I was very impressed with the service. The only thing I found very annoying was from the website it said you could web chat a question and someone was online. But when I submitted a question it told me no-one was online and to leave a msg. Then it went back to saying someone was online. They did get back to me about my question the next day but it should say no-one is there if they're not.

Read more
No Comment
14-Mar-2014

Cooliow - Cooling Pillow Pad Cooling Pillow Pad

Service
Product

Service rating : Easy online ordering which is what I need.Quick delivery was here before I knew it.Very happy with the product,I used it on the hot nights having difficulty sleeping and hot flushes also.Helped me a lot and noticed the difference within 5 minutes ,I could feel my whole body cooling,just what I needed.
Product: Well what more can I say I have said it all above. great Product would recommend it for menopausal women and hot flushes.Thankyou !,

Read more
No Comment
26-Jan-2017

Satin Beauty Pillow Cover - Luxurious Soft Satin Pillow Case Champagne

  • Customer also reviewed:
  • Complete Sleeprrr Plus - Adjustable Memory Foam Pillow Memory Plus
Service
Product

Service rating : Not sure. The pillow arrived as ordered and I was so looking forward to try one of the pillows they advertised as great but now I wonder if I was just ripped off as the pillow I purchased is one of worst I've tried - it was an expensive lesson, I won't be recommending this company or their pillows to anyone. Very very disappointed with my purchase.
Product: It's a pillowcase what more can one say. It seems ok but have not got much use out of it because I can't sleep on the pillow I purchased it with. Later I'll try with another pillow to get some use out of it.

Read more
No Comment
27-Jan-2016

CuddleUp Body Pillow - Pregnancy Support Pillow CuddleUp with Slip

Service
Product

I'm not pregnant but have a really bad tennis elbow injury that has been making sleep very difficult but this Pillow is amazing it allows me to position my arm in the best possy to get a good night sleep. Even with the hot nights we have been having I get to drape my legs over the pillow whilst on my back and sleep like a baby. It is very cosy, comporting pillow - I cannot recommend it enough.

Read more
No Comment
02-Mar-2015

Lucky 7 Body Pillow - Pregnancy Support Pillow Lucky 7 with Slip

Service
Product

Service rating : There was a slight hiccup but I have to say that the response by the company was excellent. They rectified the mistake and did their best to make up for it plus kept in contact so I was in no doubt what was happening at all times. This is how a company should work and hey, mistakes do happen.
Product: Products are good quality and have improved my sleep.

Read more
No Comment
03-Apr-2014

Contoured Bed Wedge - Angled Sleeping Wedge Steri-Plus

Service
Product

Service rating : Not clear on your website what the difference in pillow covers is. I ordered wrong sort and had to order another one to get the right one for me. Pillow took over a week to be delivered, I thought it would have been quicker considering you use a courier. Most couriers offer next day delivery.
Product: Pillow wedge is good. However the second pillow case I ordered is flimsy and not nearly worth the $29.90 you charge for it. I would suggest you use thicker material.

Read more
No Comment
30-May-2016

Complete Sleeprrr Original - Adjustable Memory Foam Pillow Memory Original

  • Customer also reviewed:
  • TheraSoft 250 Thread Count Pillowcase Navy Blue
Service
Product

Service rating : Only feedback/ improvements. I think the high sides are excellent for side sleeping, but the middle of the pillow could be sculptured so if you are back sleeping, it keeps your head in the middle, also the edge of pillow is not a right angle but moulds more to the curve of your neck
Product: The adustability is the best thing about this pillow. Having historically spent thousands on my back, including mattresses and pillows, it is frustrating that it's imposible to test a sleep product on the showroom floor. Being able to customise and to fine tune to your requirements is excellent, and the best sleep solution I've encountered yet.

Read more
No Comment
02-Sep-2015

Tranquillow Pillow - Contoured Support Pillow Standard Size Deluxe Density

  • Customer also reviewed:
  • Pillow Protector - Quilted Large
Service
Product

Service rating : this is my second Therapeutic Pillow.......I'm so pleased to find you. I purchased my first pillow through an osteopathic practice and have been afraid to discard it because I wasn't sure where to find another since I've moved cities. All good I found you online after researching. :)
Product: I find I'm developing a 'dowager's lump/hump' at back of neck. I do have a short neck anyway and sometimes feel my head is resting on the edge of the pillow instead of in the dent.

Read more
No Comment